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"Error Applying Transforms" when updating Adobe Acrobat Pro. (link)
( Restricted to authenticated ITS users. )
Score: 100.0 - Updated: 6/14/2012 10:00:16 AM - Was this helpful?
What is Adobe Acrobat? (link)

Adobe Acrobat is a family of application software developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF).

Score: 100.0 - Updated: 7/5/2011 11:04:39 AM - Was this helpful?
What is the difference between Adobe Reader and Adobe Acrobat? (link)

Adobe Reader is a free download from Adobe that lets you read PDF files. Adobe Acrobat is a licensed software that lets users create and edit PDF documents.

Score: 88.0 - Updated: 6/14/2012 9:59:35 AM - Was this helpful?
Where is Adobe Acrobat Professional located? (link)

Adobe Acrobat Professional is located in the American Paint image in the Stable.

Score: 85.0 - Updated: 6/3/2011 9:30:12 AM - Was this helpful?
How do I compress a PDF (Adobe)? (link)

1. Open the File in Adobe Acrobat Professional (American Paint).

2. Go to Document and then Reduce File Size.

3. When asked about compatibilty, leave it compatiable with only the most recent version.

4. Give it a file name and save.

Score: 80.0 - Updated: 6/14/2012 10:05:19 AM - Was this helpful?
How can I see what's new in Adobe Illustrator or other software I currently use? (link)

Log into Atomic Learning and type in the product such as Adobe Illustrator. Check the newer version number and then look for the “What’s New? Training" and it will give you an overview class of the updates.

Additionally when you "Expand all" in you class you will see some topics with red italicized "New to product name"

Score: 80.0 - Updated: 1/27/2015 10:19:59 AM - Was this helpful?
How do I reduce the file size of an Adobe Acrobat PDF document? (link)

If you are scanning texts into Acrobat, it's good practice to take the following steps before sharing them so that the file size will be smaller and the document easier to download and print: 

1. Document > OCR Text Recognition > Recognize Text Using OCR (this recognizes the text and reduces the file size a lot)

2. Document > Reduce File Size, then choose Acrobat 7.0 (this is the backwards-compatibility issue mentioned above)

3. Document > Optimized Scanned PDF, then make sure the indicator is somewhere in the middle between Smaller File and Higher Quality. 

Applies To: Faculty, Staff, Students

Score: 78.6 - Updated: 6/14/2012 9:59:59 AM - Was this helpful?
What is Adobe Fireworks? (link)

Adobe Fireworks software provides the tools you need to create expressive, highly optimized graphics for the web or virtually any device — from smartphones to kiosks to embedded displays.

Score: 50.0 - Updated: 6/3/2011 9:29:05 AM - Was this helpful?
What is Adobe Illustrator? (link)

Adobe Illustrator software helps you create distinctive vector artwork for any project. Take advantage of the precision and power of sophisticated drawing tools, expressive natural brushes, and a host of time-savers

Score: 50.0 - Updated: 6/3/2011 9:29:10 AM - Was this helpful?
What is Adobe InDesign? (link)

Adobe InDesign software lets you design and preflight engaging page layouts for print or digital distribution with built-in creative tools and precise control over typography. Integrate interactivity, video, and audio for playback on tablets, smartphones, and computers.

Score: 50.0 - Updated: 6/3/2011 9:29:16 AM - Was this helpful?
What is Adobe Photoshop? (link)

Photoshop is photo-editing software delivers powerful options that make it easy to create extraordinary photos, quickly share your memories in Online Albums and unique print creations, and automatically organize and help protect all your photos and video clips.

Score: 50.0 - Updated: 6/3/2011 9:29:22 AM - Was this helpful?
Can I get training for Adobe Illustrator or other Adobe products? (link)

Yes, you can log into Atomic Learning and search for the version of Adobe Illustrator you are using or another Adobe product. You can take the entire course or search for a specific topic.

Score: 47.0 - Updated: 1/27/2015 10:20:08 AM - Was this helpful?
What is Adobe DreamWeaver? (link)

Adobe Dreamweaver is a web authoring and editing software that provides both visual and code-level capabilities for creating standards-based websites and designs for the desktop, smartphones, tablets, and other devices.

Score: 45.0 - Updated: 6/3/2011 9:28:58 AM - Was this helpful?
How to I combine mutliple PDFs into one file? (link)

1. Open Adobe Acrobat Professional (White Icon with a Red A)

2. Click on the "Create PDF" Button

3. Choose "Create from Multiple Files"

4. In the Add Files Section, Click on Browse and browse to the files you want to add.

5. When you are done adding files, you may arrange the files in the order you choose.

6. When you are done, Click Ok. 

7. The PDF will combine all the files, click on Save to safe your file.

Score: 35.0 - Updated: 9/24/2010 2:03:31 PM - Was this helpful?
Where do I go for help with Adobe Illustrator? (link)

Log into Atomic Learning go.wlu.edu/learn and search for Adobe Illustrator. You can take the entire class or search for the topic and watch what you need assistance with at that time.

Score: 10.0 - Updated: 1/27/2015 10:19:49 AM - Was this helpful?
Where can I find help with Adobe PhotoShop? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Adobe PhotoShop, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:54:28 PM - Was this helpful?
I'm an alum and have a NDR error with my email what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 10/20/2014 1:29:51 PM - Was this helpful?
I get "The custom error module does not recognize this error" when logging into spam.wlu.edu? (link)
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Applies To: Faculty, Staff

Score: 6.7 - Updated: 9/3/2014 10:17:51 AM - Was this helpful?
Why am I getting an error message when importing video from Flip Camera? (link)

There is a problem running the latest version of FlipShare (the software that manages all your Flip videos) on older PCs. Basically, the software detects the processor on your computer and if your processor is not up to its standard, it will shut down, giving you an error message. 

The solution is to download and install the older version of Flipshare. First uninstall Flipshare (Control Panel>Add/Remove Programs), then download and install "Flip Video For PC" v3.7 from here:


Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 6/8/2011 12:00:27 PM - Was this helpful?
How do I activate my Adobe PDF Toolbar in Word 2010? (link)

Office 2010 applications
    Click the File tab, and then click Option.
    Click Add-Ins on the left side of the dialog box.
    Do one of the following:
        If PDFMOutlook or Acrobat PDFMaker Office COM Add-in is not listed, choose COM Add-Ins from the Manage pop-up menu and click Go.
        If PDFMOutlook or Acrobat PDFMaker Office COM Add-in is listed under Disabled Application Add-ins, select Disabled Items from the Manage pop-up menu and click Go.

    Select PDFMOutlook or Acrobat PDFMaker Office COM Add-in and click OK.
    Restart the Office application.

Score: 5.0 - Updated: 1/27/2015 10:20:20 AM - Was this helpful?
How do I find the folder I moved in error in my email when I can still see one of the messages? (link)

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Score: 5.0 - Updated: 3/18/2014 10:43:25 AM - Was this helpful?
What do I do when I get a 'message can not be saved' error when using Outlook on a Mac? (link)

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Score: 4.3 - Updated: 10/3/2011 11:55:38 AM - Was this helpful?
My search for classes (student) in WebAdvisor is giving me an error message? (link)
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Applies To: Students

Score: 4.3 - Updated: 3/21/2013 3:22:26 PM - Was this helpful?
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link)

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Score: 3.8 - Updated: 9/10/2010 3:18:07 PM - Was this helpful?
Why did I get error "The connection to "Mustang {W7} My Personal Desktop" failed with status (1030)? (link)

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

Score: 3.3 - Updated: 11/18/2010 2:25:22 PM - Was this helpful?
When user logs in to check their quarantine queue, they are unable to select a message. The error they receive is that the message does not exist in their queue and they are logged in as the wrong user. The error message suggests they log out and login again, but the problem remains. (link)

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as
2.) In the user's inbox there are two digests, one for
a@b.com and one for c@b.com.
3.) The user is clicking on a message in the
c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as
a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

Score: 2.6 - Updated: 3/8/2010 3:20:31 PM - Was this helpful?
I create an e-mail with the delay delivery option and get an error (unsent messages in your Outbox...) when closing e-mail for the night. What do I do? (link)

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 


To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Score: 2.5 - Updated: 6/13/2011 1:27:59 PM - Was this helpful?
Why do authenticated forms embedded in unauthenticated web pages display a 401 Access Denied error using Firefox 40? (link)

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

  • typing “about:config” in the address bar
  • clicking “I’ll be careful, I promise!”
  • searching for the Preference Name:  network.auth.allow-subresource-auth
  • Click the “1” next to that in the Value column and change to “2”
  • click OK. 

Once you refresh the page it will prompt for login. 

Score: 2.3 - Updated: 9/8/2015 10:29:38 AM - Was this helpful?
I'm getting the error "The maximum number of cookie values has been reached" when I am logged into WebAdvisor. The same issue will happen with Student workflows, Web Time Entry Workflows, etc. (link)

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it


Score: 1.9 - Updated: 1/29/2015 2:53:08 PM - Was this helpful?
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