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What does PhoneMail help me (student)? (link)
  • Answers your telephone automatically and plays your personal greeting to callers
  • Accepts and stores voice messages in your PhoneMail mailbox
  • Plays back your messages at your convenience
  • Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Score: 80.0 - Updated: 10/1/2010 3:07:22 PM - Was this helpful?
What general information can you tell me (student) about PhoneMail? (link)

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

Score: 77.5 - Updated: 10/1/2010 3:06:26 PM - Was this helpful?
What is temporary phonemail (starting) password for employees? (link)
( Restricted to authenticated ITS users. )
Score: 76.0 - Updated: 8/30/2010 2:57:36 PM - Was this helpful?
What is the temporary phonemail (starting) password for students? (link)
( Restricted to authenticated ITS users. )
Score: 76.0 - Updated: 8/30/2010 2:54:51 PM - Was this helpful?
Can I do anything else after I delete or save a phonemail message? (link)
  • Press 1 to record and send an answer to the message sender OR
  • Press 70 to call the person who sent you the message OR
  • Press 9 to forward the message to another extension OR
  • Press # to continue to the next message

Applies To: Faculty, Staff

Score: 65.0 - Updated: 9/29/2010 9:11:57 AM - Was this helpful?
What do I do with my Phonemail message after I have listened to it? (link)

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

Score: 55.0 - Updated: 10/4/2010 9:01:09 AM - Was this helpful?
How do I forward a PhoneMail message? (link)

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

Score: 55.0 - Updated: 10/4/2010 9:01:53 AM - Was this helpful?
How do I move forward or back in my Phonemail message? (link)

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

Score: 50.0 - Updated: 10/4/2010 9:00:58 AM - Was this helpful?
How do I mark a Phonemail message as urgent? (link)

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

 

Applies To: Faculty, Staff

Score: 50.0 - Updated: 9/29/2010 9:26:46 AM - Was this helpful?
How do I set up my name using Phonemail? (link)

IDENTIFYING YOUR MAILBOX WITH YOUR NAME

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 4 to Record Name (RECORD FIRST AND LAST NAME ONLY)
  4. Press 1 to begin recording
  5. Press * # when done

Applies To: Faculty, Staff, Students

Score: 50.0 - Updated: 10/4/2010 9:00:23 AM - Was this helpful?
How can I check my PhoneMail while I am away from campus? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 45.0 - Updated: 10/1/2010 2:01:05 PM - Was this helpful?
How do I access my Phonemail from on campus? (link)

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

  1. Dial your PhoneMail direct access number
  2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
  3. Dial your password and press "#".
  4. Follow the PhoneMail prompts for options available to you.

    TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Score: 45.0 - Updated: 10/1/2010 2:33:41 PM - Was this helpful?
How do I change my Phonemail password? (link)

To change your password:

  1. Access your PhoneMail box
  2. Press 9 for Mailbox Options
  3. Press 3 to Change Your Password
  4. Enter your new password then press #
  5. Wait for PhoneMail to verify your new password
  6. Hang up or press * 7 6 to log off of the system

Applies To: Faculty, Staff, Students

Score: 45.0 - Updated: 10/4/2010 8:59:51 AM - Was this helpful?
How do I listen to my messages using Phonemail? (link)

LISTENING TO YOUR PHONEMAIL MESSAGES

  1. Access your PhoneMail box
  2. Press 3

Applies To: Faculty, Staff, Students

Score: 45.0 - Updated: 8/13/2010 11:59:12 AM - Was this helpful?
How do I transfer my line into PhoneMail? (link)

#9 7070 hang-up and your light will be flashing

Applies To: Faculty, Staff

Score: 45.0 - Updated: 9/29/2010 9:45:08 AM - Was this helpful?
How do I cancel forwarding to PhoneMail? (link)

##9 hang-up and the light will stop flashing

Applies To: Faculty, Staff

Score: 45.0 - Updated: 9/29/2010 9:46:01 AM - Was this helpful?
How do I transfer a caller into someone's PhoneMail? (link)

Transfer (XFER)
7070
Extension #
(of person you are calling)
Hang-up

Applies To: Faculty, Staff

Score: 45.0 - Updated: 9/29/2010 9:49:25 AM - Was this helpful?
How do I record a personal greeting using Phonemail? (link)

RECORDING YOUR PERSONAL PHONEMAIL GREETING

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 1 for Change Greeting
  4. Press 1 for Regular Greeting
  5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
  6. Record Greeting
  7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

Score: 42.5 - Updated: 10/4/2010 9:00:40 AM - Was this helpful?
How do I change to abbreviated PhoneMail prompts? (link)

When you become more familiar with the PhoneMail system, you may want to select abbreviated prompts.  To change to abbreviated prompts:

      1.     Access your PhoneMail box
2.     Press 9 for Mailbox Options
3.     Press 2 for Prompt Level
4.     Press 2 for Abbreviated Prompts

Applies To: Faculty, Staff, Students

Score: 42.5 - Updated: 10/4/2010 9:02:04 AM - Was this helpful?
The PhoneMail lady says that my mailbox is protected. What has happened and how did it get that way? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 41.0 - Updated: 10/1/2010 2:28:29 PM - Was this helpful?
How do I use Phonemail as an appointment reminder (future delivery)? (link)

You can use the Futrue Delivery function of VoiceMail to leave someon (yourself included) a message about important future appointments.  At the time you decide, the message will be placed in the proper PhoneMail box.

1.  Acces you PhoneMail box.
2.  Press 1 for Record
3.  Record message and press *#
4.  Enter an extension number (your own if this message is for you) and pres ##
5.  Press 3 for Special Delivery
6.  Press 4 for Future Delivery and press ##
7.  Press 1 for One-Time Delivery
8.  Press the appropriate numbers for the Month and press ##
9.  Press the appropriate numbers for the Date and press ##
10. Press the appropriate numbers for the Time and press ##
11. Choose 1 for AM or 2 for PM and press  #
12. Press # to say that the schedule is correct
13. Press # to complete the operation

Applies To: Faculty, Staff, Students

Score: 41.0 - Updated: 10/4/2010 9:01:38 AM - Was this helpful?
How do I create a phonemail distribution list? (link)

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

Score: 41.0 - Updated: 10/4/2010 9:01:26 AM - Was this helpful?
Can I change my phone to ring only 1 or 2 times and then go to PhoneMail? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 38.8 - Updated: 10/1/2010 2:28:47 PM - Was this helpful?
I dialed the PhoneMail system but it won't accept my extension number. What is wrong? (link)
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Applies To: Faculty, Staff, Students

Score: 38.3 - Updated: 10/1/2010 2:26:17 PM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
When I delete messages in Outlook, how do I get them to automatically delete from my (Blackberry)? (link)

On the Blackberry, when in Messages:

 

1.       Click on the Options button (to the left of the ball).

2.       Choose Options from the menu.

3.       Choose Email Reconciliation

4.       Settings should read: 

a.       Delete On:  Prompt (or Mailbox)

b.      Wireless  Reconcile: On

c.       On Conflicts: Mailbox Wins

 

Score: 10.0 - Updated: 6/4/2012 2:20:08 PM - Was this helpful?
How do I save a Prezi as a pdf? (link)
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Score: 10.0 - Updated: 1/29/2014 11:36:21 AM - Was this helpful?
What is Delete After Send when using RightFax? (link)

Delete After Send. By default, your faxes will not be automatically deleted from the Main fax list regardless of their status. However, you can specify to Always delete a fax or to delete it On Success only.

Score: 10.0 - Updated: 4/21/2014 9:36:18 AM - Was this helpful?
How do I delete a BLF key on the NEC phone? (link)
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Applies To: Faculty, Staff

Score: 8.6 - Updated: 8/27/2014 10:06:46 AM - Was this helpful?
How do I by-pass the greeting to leave a message on a NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 11/12/2014 3:28:13 PM - Was this helpful?
Why do I get the message "Outlook is trying to retrieve data . . ." (link)

Issue:

Occasionally Outlook will freeze and a message will pop up stating "Outlook is trying to retrieve data from the Microsoft Exchange server MEXMBA.ad.wlu.edu."

Reason:

This is most often caused by there being an overly large number of items in the folder of which Outlook is attempting to display the contents. Outlook must perform several operations against the Exchange server to retrieve the contents of a folder. Therefore, when there are many items in a folder, additional processing is required to respond to the Outlook requests.

Solution:

You can help avoid poor performance in Outlook by carefully managing the number of items in folders, especially the Outlook folders that are heavily used (such as the Inbox, Calendar, Tasks, and Sent Items folders).

For the best performance of Outlook, we recommend that you not exceed 5,000 items in any one folder.

Additional Information:

Operations that depend on the number of items in the folder include adding a new column to the view, sorting on a new column, finds and searches. Additionally, the complexity of the requested action will have an impact. For example, marking all items in a folder as Read will take much longer than marking one item. Other actions that may take a long time include retrieving free-busy information for lots of users on a meeting request, or performing a search across multiple folders. If you are frequently performing complex actions, or have high use of the Contacts and Calendar folders, the probability that you will experience decreased performance because of high item counts is greatly increased.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/12/2013 11:06:44 AM - Was this helpful?
What do I do I recieved a "your account has been locked" message? (link)

If your account is locked due to do many bad login attemps please contact the Information Desk in Leyburn library by calling 540-458-4357 or placing a ticket in the Web Help Desk system https://help.wlu.edu/helpdesk/WebObjects/Helpdesk/

Score: 7.5 - Updated: 8/25/2010 9:14:01 AM - Was this helpful?
My phone is not working, what should I do? (link)

First, unplug the phone from the wall jack and from the back of the phone and then reconnect them.  Many times this will correct the problem.  If this doesn't work, please call the help desk at 4357 or email help@wlu.edu  to report the line not working.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/25/2013 9:09:35 AM - Was this helpful?
How do I delete calls (missed/received/dialed) on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.7 - Updated: 8/14/2014 10:55:08 AM - Was this helpful?
My message waiting light is still on (NEC phone), but I have cleared my messages, what should I do? (link)
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Score: 6.7 - Updated: 11/12/2014 3:22:48 PM - Was this helpful?
How do I delete items from the AutoComplete list in Outlook? (link)

1. Begin typing the name you wish to remove from the AutoComplete list.

2. Select the unwanted name by using the UP ARROW or DOWN ARROW key.

3. Press DELETE.

Note: When you type the first letter of a name in the To, CC, and BCC boxes, AutoComplete begins to suggest possible matches based on names of whom you have sent an item to before.

Score: 6.0 - Updated: 7/15/2013 3:57:24 PM - Was this helpful?
How do I save my PowerPoint 2007 presentation to a CD? (link)

Here's a link to a great little 1 minute vidoe from Brainstorm Inc. that explains it all.

Microsoft video on saving presentations in PowerPoint 2007

 

 

 

Score: 6.0 - Updated: 6/4/2012 12:52:02 PM - Was this helpful?
In Outlook, how do I increase the font size of a new email message? (link)

1.    In Outlook, on the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under New mail messages, click Font

4.     On the Font tab, under Font, click the font you want to use for all new messages.

5.     If you want, select a font style and size.

6.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

7.     When you create a new message, the new settings should take effect.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/15/2013 4:18:41 PM - Was this helpful?
How do I access my Phonemail from home or other off campus location? (link)

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 1/29/2013 11:51:39 AM - Was this helpful?
What can you tell me (student) about billing for my phone? (link)

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Score: 6.0 - Updated: 10/4/2010 9:16:32 AM - Was this helpful?
Every time I'm printing, the SAVE AS window pops up - is there anything I can do? (link)

One of the reasons may be a printer setting.  Open up the selected printer to see if the PRINT TO FILE box has become checked on the selected printer.  If it has uncheck that setting.

Score: 6.0 - Updated: 10/7/2014 7:07:20 AM - Was this helpful?
What is the phone number for M41? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 4/29/2014 1:06:42 PM - Was this helpful?
Word won't save as a pdf, what can I do? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 9/27/2013 9:16:23 AM - Was this helpful?
What are the Softkeys on my NEC phone? (link)
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Score: 6.0 - Updated: 2/21/2014 8:35:13 AM - Was this helpful?
My phone doesn't ring. What should I do? (link)
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Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/1/2010 2:01:25 PM - Was this helpful?
How do I forward a message that is archived using Outlook Web App? (link)
  1. In Outlook Web App highlight your message.
  2. Click on View the original item. (E-mail stubs only show a portion of the original message)
  3. Log in with AD\username and your password.
  4. At the top, hover over the buttons until you find the Download button.
  5. Click on the Download button.
  6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
  7. Choose Open.
  8. When message opens, click on Forward.
  9. Send to recipient.

 

 

Score: 5.0 - Updated: 7/12/2013 2:04:10 PM - Was this helpful?
How do I save my "Pages" document to "Word" to turn in my work? (link)

Students: If you are using Apple's "Pages" to create your documents,

you need to save as a Word document before you turn in your work.

Here's how:

 

1. In Pages, go to File > Save as

2. Click the down arrow by the Save As box.

3. Check the box, "Save Copy as: Word Document"

 

You can also go to: http://www.wlu.edu/x49936.xml and download

Office 2008 for the Macintosh. (W&L has a site license for Microsoft

Office for all university computers and for all student computers so

that everyone has access to a common software set.)

Applies To: Students

Score: 5.0 - Updated: 9/21/2010 10:26:10 AM - Was this helpful?
Can I borrow a cell phone for international use? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/4/2010 9:40:55 AM - Was this helpful?
What can you tell me about my (student) phone in my campus residence? (link)

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:18:29 PM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
As a student what type phone do I have on campus? (link)

The phone is a ROLM phone 120.

Applies To: Students

Score: 5.0 - Updated: 10/4/2010 8:46:57 AM - Was this helpful?
What can you tell me (student) about the rates for my campus phone? (link)

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

Score: 5.0 - Updated: 10/4/2010 9:06:20 AM - Was this helpful?
How do I set up my Motorola phone for email? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 5/28/2015 3:45:17 PM - Was this helpful?
Why am I getting an error message when importing video from Flip Camera? (link)

There is a problem running the latest version of FlipShare (the software that manages all your Flip videos) on older PCs. Basically, the software detects the processor on your computer and if your processor is not up to its standard, it will shut down, giving you an error message. 

The solution is to download and install the older version of Flipshare. First uninstall Flipshare (Control Panel>Add/Remove Programs), then download and install "Flip Video For PC" v3.7 from here:

http://www.theflip.com/app/prius/37/update/"

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 6/8/2011 12:00:27 PM - Was this helpful?
How do I place a call on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:40:14 AM - Was this helpful?
How do I answer a call on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 8:28:12 AM - Was this helpful?
What is Call History on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:40:06 AM - Was this helpful?
How do I view Placed Calls on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:39:59 AM - Was this helpful?
How do I transfer a call on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:39:16 AM - Was this helpful?
How do I pick up a call on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 9:57:51 AM - Was this helpful?
What is the Personal Directory on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:39:50 AM - Was this helpful?
How do I use the Personal Directory on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 10:23:16 AM - Was this helpful?
How do I use the Corporate Directory on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 10:44:18 AM - Was this helpful?
How do I know I have a call waiting on my NEC phone? (link)
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Score: 5.0 - Updated: 2/24/2014 9:16:38 AM - Was this helpful?
What does the HELP key do on my NEC phone? (link)
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Score: 5.0 - Updated: 2/24/2014 9:50:01 AM - Was this helpful?
What is the UC Client associated with the NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 5/30/2014 9:27:42 AM - Was this helpful?
How do I change my ringtone on my NEC phone? (link)
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Score: 5.0 - Updated: 3/10/2014 11:03:58 AM - Was this helpful?
Can I forward to an outside line from my NEC phone? (link)
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Applies To: Faculty, Staff

Score: 5.0 - Updated: 4/23/2014 10:25:27 AM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 5.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
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Applies To: Students

Score: 5.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
How do you REMOVE/delete one person from a Contact Group in Outlook? (link)
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Score: 4.3 - Updated: 2/10/2014 10:27:03 AM - Was this helpful?
How do I insert, move, or delete page breaks in Excel 2010? (link)

Log into Atomic Learning and under Excel 2010 click on Section G Workbook Views and Page Setup.

  

Score: 4.3 - Updated: 8/8/2013 2:31:20 PM - Was this helpful?
How do I use FLASH feature on my phone if I live off campus? (link)

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

Score: 4.3 - Updated: 10/4/2010 9:32:01 AM - Was this helpful?
How do I listen to my messages on the new phone system from off campus? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 3/22/2011 1:40:42 PM - Was this helpful?
What do I do when I get a 'message can not be saved' error when using Outlook on a Mac? (link)

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Score: 4.3 - Updated: 10/3/2011 11:55:38 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 4.3 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
My reply in Outlook 2010 opens in file not message - how do I fix it? (link)

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 5/1/2012 9:39:40 AM - Was this helpful?
How often will I receive the EOP Spam Quarantine Notification Email message? (link)

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:13 AM - Was this helpful?
My search for classes (student) in WebAdvisor is giving me an error message? (link)
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Applies To: Students

Score: 4.3 - Updated: 3/21/2013 3:22:26 PM - Was this helpful?
How do I view the names in the header of a message or meeting request in Outlook? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 2/10/2014 10:39:00 AM - Was this helpful?
How do I adjust the basic settings on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 8:55:28 AM - Was this helpful?
How do I view a Missed Call on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 9:05:22 AM - Was this helpful?
How do I view Received Calls on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 9:05:52 AM - Was this helpful?
How do I place a conference call on my NEC phone? (link)
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Score: 4.3 - Updated: 4/30/2014 11:39:01 AM - Was this helpful?
What is DND and how to I activate/deactivate it on my NEC phone? (link)
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Score: 4.3 - Updated: 6/22/2015 10:33:06 AM - Was this helpful?
How do I access the Personal Directory on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 10:11:46 AM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
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Score: 4.3 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
What is the maximum number of recipients I can send an email message to at one time? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 4/29/2014 10:45:06 AM - Was this helpful?
What are the 12 softkeys on top of my NEC phone? (link)

The six on the top row and the two on the bottom row starting from the left side are programable BLF keys.

The four on the bottom row starting from the right side are the speed dial keys.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 8/27/2014 10:11:15 AM - Was this helpful?
When user logs in to check their quarantine queue, they are unable to select a message. The error they receive is that the message does not exist in their queue and they are logged in as the wrong user. The error message suggests they log out and login again, but the problem remains. (link)

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as
a@b.com.
2.) In the user's inbox there are two digests, one for
a@b.com and one for c@b.com.
3.) The user is clicking on a message in the
c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as
a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

Score: 3.9 - Updated: 3/8/2010 3:20:31 PM - Was this helpful?
In Outlook, how do I increase the font size of a reply message? The font is so small, I can hardly read it. (link)

1.     On the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under Replying or forwarding messages, click Font.

4.     On the Font tab, change the font options to what you want to use for future messages. 

5.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

When you reply to or forward a message, the new settings will take effect.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/15/2013 4:17:37 PM - Was this helpful?
How do I delete/empty trash/deleted folder on exit from mail in Outlook? (link)

In Outlook 2007,  Click File > Options: Other (tab) and check the little box that indicates it will delete messages on Exit.

In Outlook 2010/2013, Click File > Options > Advanced and under "Outlook Start & Exit" check "Empty Deleted Items Folder When Exiting Outlook".

 

Score: 3.8 - Updated: 8/11/2014 11:51:05 AM - Was this helpful?
How do I mass delete e-mails from my Inbox in Outlook Web App (OWA)? (link)
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Applies To: Staff

Score: 3.8 - Updated: 7/12/2013 2:34:49 PM - Was this helpful?
Why can't I delete .jar files that I saved to my home folder (H Drive)? (link)
 
 

.jar files are archive files which get marked read-only sometimes when they're created (depending on the program or method used to create them).

Just right-click on the file and remove the Read-only check. Then you should be able to delete them!

Score: 3.8 - Updated: 9/7/2012 4:04:14 PM - Was this helpful?
How do I place a second call (Concurrent call) on my NEC phone? (link)
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Score: 3.8 - Updated: 2/21/2014 9:25:15 AM - Was this helpful?
How do I add a Personal Directory entry on my NEC phone? (link)
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Score: 3.8 - Updated: 2/26/2014 3:14:08 PM - Was this helpful?
How do I get Help from the online UC Client I use with my NEC phone? (link)
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Score: 3.8 - Updated: 5/30/2014 9:28:07 AM - Was this helpful?
How do I get Exit the online UC Client I use with my NEC phone? (link)
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Score: 3.8 - Updated: 5/30/2014 9:28:15 AM - Was this helpful?
How do I install the NEC Outlook Client associated with my NEC phone? (link)
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Score: 3.8 - Updated: 2/28/2014 8:25:36 AM - Was this helpful?
How do I turn on DND in my UC Client for my NEC phone? (link)
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Score: 3.8 - Updated: 5/30/2014 9:27:55 AM - Was this helpful?
How do I add the NEC phone Mobile Client on my iPhone? (link)
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Score: 3.8 - Updated: 4/30/2014 11:36:39 AM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 3.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
In what rooms can I use the conference (teleconference)phone in Leyburn Library? (link)

You can currently use rooms 40, 41, and 47.

 

Score: 3.3 - Updated: 10/1/2010 10:29:38 AM - Was this helpful?
Can I use the Chat 150 Microphone on a regular phone line? (link)

No, the Chat 150 Microphone is NOT a speakerphone for a regular telephone line.

Score: 3.3 - Updated: 5/25/2010 4:16:45 PM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
What are troubleshooting steps when a user receives the message "Connect to MEXMBA" in the Outlook Client? (link)
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Score: 3.3 - Updated: 10/1/2010 3:59:09 PM - Was this helpful?
How do I save a file from email to the iPad dropbox (using the Dropbox app and the iAnnotate app?) (link)

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Score: 3.3 - Updated: 9/1/2010 2:16:11 PM - Was this helpful?
What information do you have about International Voice and Data cell phone programs? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 10/4/2010 9:40:35 AM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
What are some important notes for me (student) living on campus when using my University phone? (link)
  • Because the system offers PhoneMail, call waiting is not available.
  • To dial any campus extension, dial only the last four digits.
  • On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 8:42:57 AM - Was this helpful?
What general phone information do you have for those living in a Fraternity and the International House? (link)

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 9:28:53 AM - Was this helpful?
Can I access Sakai on my smart phone? (link)
You can check updates to your Sakai sites on your smart phone! Just 
go to http://sakai.wlu.edu/portal/pda and log in. This interface 
makes it much easier to check on your classes when you're not at 
your computer.

Applies To: Faculty, Students

Score: 3.3 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
How do I create a Contact Group by copying names from an email message in Outlook? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 2/10/2014 10:35:32 AM - Was this helpful?
How do I answer the other incoming call (Call Waiting) on my NEC phone? (link)
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Score: 3.3 - Updated: 2/21/2014 9:19:18 AM - Was this helpful?
How do I originate a call from a Speed Dial key on my NEC phone? (link)
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Score: 3.3 - Updated: 2/21/2014 11:01:18 AM - Was this helpful?
How do I use the UC Client to lookup a number and make a call on my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.3 - Updated: 5/30/2014 9:27:48 AM - Was this helpful?
In the UC Client for the NEC phone it said my first contact was calling, but it was someone else? (link)
( Restricted to authenticated ITS users. )
Score: 3.3 - Updated: 5/30/2014 9:30:22 AM - Was this helpful?
How do I check or change my voicemail on my NEC phone when I am away from my office? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 6/16/2014 11:29:45 AM - Was this helpful?
How can I forward (transfer) a caller into someone else's voicemail on the NEC phone without it ringing? (link)
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Score: 3.3 - Updated: 2/9/2015 1:43:05 PM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M40? (link)

Currently you plug the phone both phone and power cord into the wall.

Score: 3.0 - Updated: 10/1/2010 10:29:16 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M41? (link)

You plug the phone cord and the power into the center of the table.  Use the adaptor for the power cord.

Score: 3.0 - Updated: 10/1/2010 10:29:10 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M47? (link)

You plug the phone cord and power into the wall jack located behind the podium.

Score: 3.0 - Updated: 10/1/2010 10:29:01 AM - Was this helpful?
How do I configure a Progammable Key as a Speed Dial Key on my NEC phone? (link)
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Score: 3.0 - Updated: 7/23/2014 10:02:58 AM - Was this helpful?
How do I save data files on a "frozen" classroom PC or laptop from the ITS laptop pool? (link)

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:

 

Score: 2.7 - Updated: 3/8/2010 3:19:06 PM - Was this helpful?
How do I place a conference (teleconference)call using the conference phone in Leyburn Library? (link)

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:


1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

Score: 2.7 - Updated: 9/7/2011 11:25:30 AM - Was this helpful?
How many parties can I contact with the conference (teleconference)phone in Leyburn Library? (link)

A conference call allows up to eight parties in a conversation.

Score: 2.7 - Updated: 10/1/2010 2:53:01 PM - Was this helpful?
Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 2.7 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
( Restricted to authenticated ITS users. )
Score: 2.7 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
How do I answer a colleague's phone line on my NEC phone (set up BLF key)? (link)
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Score: 2.7 - Updated: 8/25/2014 12:04:47 PM - Was this helpful?
If I lost my smart phone not a Blackberry what do I need to do to stop email going to the device? (link)

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

 

 

  1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
  2. Put in your user name and password
  3. Go to Options (this is located in the upper right)
  4. On the left of page click on Mobile Devices
  5. Select the device that you have lost
  6. You may choose to wipe the device to remove all of the emails from it remotely
  7. Delete the device from the list
  8. Click Save

 

Applies To: Faculty, Staff, Students

Score: 2.5 - Updated: 8/27/2013 1:23:56 PM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 2.1 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
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