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Can you unlock my Office365 account (students)? (link)
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Applies To: Students

Score: 100.0 - Updated: 4/30/2014 11:34:47 AM - Was this helpful?
Why are we changing to Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 1/9/2015 9:39:07 AM - Was this helpful?
What does the change to Office365 mean (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 4/30/2014 11:36:12 AM - Was this helpful?
What should I expect with Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 4/30/2014 11:35:32 AM - Was this helpful?
What are the limits of the new Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 4/30/2014 11:35:26 AM - Was this helpful?
How will I access my Office365 (students)? (link)
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Applies To: Students

Score: 90.0 - Updated: 4/30/2014 11:35:58 AM - Was this helpful?
Where do I go for Information and support for Office365 (students)? (link)
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Applies To: Students

Score: 85.0 - Updated: 1/9/2015 9:39:51 AM - Was this helpful?
Will the new Office365 (students) have spam filtering? (link)
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Applies To: Students

Score: 85.0 - Updated: 4/30/2014 11:35:05 AM - Was this helpful?
Will my email address change with Office365 (students)? (link)
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Applies To: Students

Score: 82.0 - Updated: 4/30/2014 11:36:05 AM - Was this helpful?
What are the Office365 (students)settings to update my iPhone, iPad, and iPod Touch or my Blackberry, WindowsPhone, or Andriod device? (link)
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Applies To: Students

Score: 75.0 - Updated: 9/11/2015 2:37:18 PM - Was this helpful?
How do I (Student) manager a distribution list I'm the owner of in Office365? (link)
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Applies To: Students

Score: 74.3 - Updated: 9/16/2014 1:46:38 PM - Was this helpful?
How do I (Student) quit Office365 Service when installing Office 2011? (link)
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Applies To: Students

Score: 38.8 - Updated: 10/21/2014 11:49:47 AM - Was this helpful?
I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Score: 35.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
How do I unlock my WebAdvisor account? (link)

Submit a Help Ticket at http://go.wlu.edu/HelpTicket and ITS staff will unlock the account for you.

Score: 20.0 - Updated: 10/21/2013 5:14:30 PM - Was this helpful?
How do I create a personal group in Office365 (students)? (link)
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Applies To: Students

Score: 12.0 - Updated: 1/9/2015 9:41:19 AM - Was this helpful?
How do I create a public group in Office365 (students)? (link)
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Applies To: Students

Score: 12.0 - Updated: 1/9/2015 9:38:44 AM - Was this helpful?
I believe I have been overcharged for printing (Students). What now? (link)

 

Log into print upload screen

On the left click "Recent Print Jobs"
Review your printing
If you see charges that you believe are in error on the far right side under status Click request refund and
 fill in two questions

  • Refund Amount - is it Full or Partial?
  • Reason for Request - you may have printed two copies, a copy might not have printed OR you printed for an organization on campus
    • If you printed for an organization on campus you'll need to provide the name of the organization
    • If you printed for an organization on campus you'll need to provide the 6 digit account number to charge
  • Click Send

Please see the Request Refund document under related resources to the right for photos.

Applies To: Students

Score: 10.0 - Updated: 9/25/2014 10:13:40 AM - Was this helpful?
How do I e-mail the students in my class? (link)
  1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
  2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
  3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
  4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.
Score: 10.0 - Updated: 3/24/2010 2:32:35 PM - Was this helpful?
How do I report spam (students)? (link)

If you use Outlook 2007 or 2010 to read your email, you can use the Outlook Junk E-mail Reporting Tool You can use this tool to report junk e-mail to Microsoft and its affiliates for analysis in order to help improve the effectiveness of their e-mail filtering technologies. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=18275  

NOTE: In order to find all the information needed by Microsoft services below, you will need to provide Internet headers from the spam messages. You can find the full Internet headers of a message by:

·         Windows: Double clicking the message in your inbox -> File -> Properties -> Copy the text in the “Internet Headers” text field and paste into your message to Microsoft.

·         Mac: Command + Clicking (right clicking) the message in your inbox and click "View Source." Copy all of the text in the Text Edit window and paste into your message to Microsoft.

·         Web Access: Double click to open the message, then select Message Details from the message tool bar.

Report False Positives
You can report false positives through the Spam Quarantine Interface, or by forwarding the message, including the full Internet headers, to:
false_positive@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

Report Unfiltered Spam
You can report unfiltered spam by forwarding the message, including the full Internet headers, to:
abuse@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

 

Applies To: Students

Score: 10.0 - Updated: 5/15/2012 3:08:57 PM - Was this helpful?
How do I request a Colleague Account? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone.

Score: 10.0 - Updated: 6/7/2012 3:07:54 PM - Was this helpful?
How do I set up my account on a Kindle? (link)

1.    To begin using the Kindle, you will need to register it with your Amazon account. If you do not have an Amazon account, one can be easily created for free online. http://www.amazon.com/

2.     Use the 5-Way Control Knob to navigate the cursor to “Register” and click the control knob to select. Then type in your Amazon account email address and password to activate the device under your account and navigate down to “Select”. PLEASE BE SURE TO DEREGISTER THE DEVICE BEFORE RETURNING IT TO THE LIBRARY (see steps 6 and 7).

3.     In order to view items currently on the Kindle, hit the “Home” key and if the top of the screen does not say “Showing All ~ Items”, go to the top of the screen and navigate the cursor left to scroll between “Personal Documents” (PDFs, etc), “Subscriptions” (Newspapers, Magazines, and Blogs), “Books” (Amazon Kindle Books), and “All My Items” (All Items). Select the type of content you want, and browse.

4.     In order to put new content on the Kindle, you can either purchase and download content wirelessly from Amazon in the Kindle Store (accessed by hitting the “Menu” button and selecting “Shop in Kindle Store”), or you can add content directly by plugging it into your computer through the provided USB cable. Once you have plugged in the kindle to your computer, simply moved the desired files into the “Kindle” folder that will appear automatically under My Computer, and they will appear under “Personal Documents” on the Kindle.

5.     While viewing a document, flip between pages using the “Prev Page” and “Next Page” buttons. You can also using the “Aa” key on the keyboard to change the size of the font, screen rotation, and Text-to-Speech options.

6.     Before returning the Kindle, please check in “Personal Docs” (see step 2) to ensure that all of your documents have been deleted (navigate down to the document and press the directional knob to the left, then select delete, and confirm deletion) to ensure your items will not be left for future patrons.

7.     Before returning the Kindle, PLEASE BE SURE TO DEREGISTER THE DEVICE FROM YOUR AMAZON ACCOUNT. This is to ensure that no future patrons could accidentally access the Amazon Store through your account to purchase books or other content. Hit the “Menu” button, and scroll down to “Settings”. Once in the “Settings and Device Information” screen, navigate to and select “Deregister” and select “OK” in the following dialogue box.

Score: 10.0 - Updated: 7/7/2011 2:40:39 PM - Was this helpful?
How can I set up a GPS account for my parents (so they can put money in my account)? (link)
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Score: 8.6 - Updated: 1/7/2015 10:06:47 AM - Was this helpful?
Students in a course cannot see the Sakai site. (link)

The professor needs to publish the course.

In the course site within Sakai:

  1. In the upper left corner of the screen, click on the (Publish Site) button

You can also publish the site this way:

  1. Go to Site Info
  2. Manage Access
  3. Publish Site
  4. Update
Score: 7.5 - Updated: 10/7/2013 2:59:34 PM - Was this helpful?
What network storage is available to undergraduate students? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by University Computing and is an appropriate place to store all of your work-related files.  Quota: 500 megabytes.
  • L: directory - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.

Applies To: Students

Score: 7.5 - Updated: 10/1/2010 4:00:26 PM - Was this helpful?
What do I do I recieved a "your account has been locked" message? (link)

If your account is locked due to do many bad login attemps please contact the Information Desk in Leyburn library by calling 540-458-4357 or placing a ticket in the Web Help Desk system https://help.wlu.edu/helpdesk/WebObjects/Helpdesk/

Score: 7.5 - Updated: 8/25/2010 9:14:01 AM - Was this helpful?
What version of MacOffice is currently available for students? (link)

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Score: 7.5 - Updated: 4/7/2011 10:22:10 AM - Was this helpful?
How do students long into Outlook Resources? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
How do I use Sakai discussion forum to have students post papers and three students leave comments? (link)

Add the discussion forum tool to the site.

Allow new threads and allow attachments.

Have the students create a thread, post their assignments as attachments and then have three other students post replies to those threads. If a student goes in and sees that a particular paper already has three replies, then she or he needs to look at another paper. I don’t think there’s a way you can enforce this automatically, you just have to tell the students to pay attention.

 

If you look at the times submitted for the replies, you’ll be able to see who did the first three replies.

 

Applies To: Faculty, Staff

Score: 6.7 - Updated: 1/2/2012 1:12:41 PM - Was this helpful?
As an employee how do I access the GPS system for my account? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 1/7/2015 9:15:49 AM - Was this helpful?
What is the temporary phonemail (starting) password for students? (link)
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Score: 6.0 - Updated: 8/30/2010 2:54:51 PM - Was this helpful?
How do I change my admin user account password? (link)
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Score: 6.0 - Updated: 8/8/2013 3:09:03 PM - Was this helpful?
Where can I have access to Creative Cloud? (Students) (link)
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Applies To: Students

Score: 6.0 - Updated: 8/14/2015 9:25:15 AM - Was this helpful?
How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
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Score: 5.5 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 5.5 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
Do I (students) need Symantec AntiVirus for MAC? (link)

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

Score: 5.0 - Updated: 8/11/2010 4:14:55 PM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
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Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
I want a W&L email address for my club or organization. How do I go about getting one(students)? (link)
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Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/2/2013 2:10:07 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
How are print charges assessed for law students? (link)
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Applies To: Students

Score: 5.0 - Updated: 4/25/2013 4:02:06 PM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 5.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
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Applies To: Students

Score: 5.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.

 

Score: 4.3 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 4.3 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
How do prospective students access the Generals' HQ Applicant Portal? (link)

Prospective students access using their personal e-mail address.  The one they used when they applied.  Prospective students create an account (GHQ Applicant Portal "Account Creation" page) and are then sent a 5 digit pin in an email, incuding a link back to the portal where they create a password.

Score: 3.8 - Updated: 4/27/2011 10:25:17 AM - Was this helpful?
Where can students and employees download Office and antivirus software for their personal computers? (link)

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page

 

Score: 3.3 - Updated: 9/30/2014 2:20:37 PM - Was this helpful?
How do I obtain a copy of my transcript (Registrar's) for both current students and alumni? (link)

Transcripts are requested through the Registrar's Office. Information can be found on this page: http://www.wlu.edu/x33519.xml

If you are a graduate you don't have access to WebAdvisor anymore. Go to the Registrar's Office page (link above) and Click the Transcript Request Form under the Alumni Header. Print and mail or fax in the request. As alum you will receive an official transcript.  To make it unofficial you need to make a photocopy of the hard copy. 

Score: 3.3 - Updated: 10/15/2012 10:58:16 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
How do I (Staff/Faculty/Adjunct)move my documents to a personal Box Account when I leave University? (link)
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Applies To: Faculty, Staff

Score: 3.0 - Updated: 5/20/2015 2:10:02 PM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 2.1 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
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