Washington and Lee University
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Where is the W&L Directory? (link)

The Directory for all W&L students, staff and faculty is located at: http://managementtools.wlu.edu/Directory/

You can also type any last name in the search box for this knowledgebase and it will search against the W&L Directory and provide you with matching names and information.

 

Score: 85.0 - Updated: 10/1/2010 2:42:59 PM - Was this helpful?
How do I get my listing updated in the Directory? (link)

Log into webadvisor.wlu.edu

Under Employee Profile click Employee Directory Information and submit changes there.

Applies To: Faculty, Staff

Score: 80.0 - Updated: 8/27/2013 1:51:27 PM - Was this helpful?
What is the MacServer information? (link)
( Restricted to authenticated ITS users. )
Score: 15.0 - Updated: 11/16/2012 8:23:26 AM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 10.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
Where can I find information about IT security? (link)

More information is available at the ITS Information Security SharePoint site; the University Information Security Program (ISP) site; as well as the ITS site.

Score: 10.0 - Updated: 8/8/2013 1:53:38 PM - Was this helpful?
What can you tell me (student) about the directory listing? (link)

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:28:44 PM - Was this helpful?
Does W&L have any information on sustainability? (link)

W&L has a web page on sustainability.  Please click this link to learn more.

Score: 10.0 - Updated: 2/10/2011 10:22:53 AM - Was this helpful?
What is the information for Grant server? (link)
( Restricted to authenticated ITS users. )
Score: 10.0 - Updated: 4/17/2012 1:45:59 PM - Was this helpful?
What if I need additional information when using RightFax? (link)

Look at the RightFax Help Guide under Resources or submit question to the HelpDesk at help@wlu.edu

Score: 10.0 - Updated: 3/26/2015 10:20:39 AM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
What general information can you tell me (student) about PhoneMail? (link)

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

Score: 7.5 - Updated: 10/1/2010 3:06:26 PM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
How do students long into Outlook Resources? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
What is the login information for the Wyse terminals? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 7/17/2013 3:28:14 PM - Was this helpful?
Where do I go for Information and support for Office365 (students)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 7.5 - Updated: 1/9/2015 9:39:51 AM - Was this helpful?
When I try to Schedule an Appointment in Outlook, Everyone has "No Information."   (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 7.5 - Updated: 2/4/2014 11:25:06 AM - Was this helpful?
What is the Information Security Program (ISP) at W&L? (link)

The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets.

Score: 6.0 - Updated: 6/4/2012 1:24:10 PM - Was this helpful?
Is there a personal long distance policy for phones? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
I need to print a poster for a class--where can I find more information about how to do it? (link)

The library has a web page with information about printing posters. You can access the page here.

Score: 5.0 - Updated: 7/24/2013 10:38:16 AM - Was this helpful?
How do I edit the information of the members of a distribution list? (link)

You cannot edit the information of members of a distribution list, but there is a workaround:

In Outlook on a PC:

  1. Click on Contacts
  2. Click the New button to create a new Contact
  3. Fill out the Contact information
  4. Click on Save to save the contact
  5. In the File menu, choose File > New > Folder
  6. Name the folder (My Study Abroad Students, for example)
  7. This folder should now appear in the left menu at the very top under "My Contacts"
  8. Now you can click and drag the newly created contact into the folder.
  9. Repeat these steps for all the Contacts you want to add to the folder

 

Score: 5.0 - Updated: 4/12/2010 4:28:14 PM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
What information should we collect if a student is having problems with web matriculation? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 10/1/2010 4:01:01 PM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 5.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
What is the Personal Directory on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:39:50 AM - Was this helpful?
How do I use the Personal Directory on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 10:23:16 AM - Was this helpful?
How do I use the Corporate Directory on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 10:44:18 AM - Was this helpful?
Where do I find more information about Generals Payment System (GPS)? (link)
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Score: 4.3 - Updated: 1/7/2015 10:06:53 AM - Was this helpful?
Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
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Score: 4.3 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
What information do you have for me (student) in the dorms, Woods Creek Apartments, and sororities? (link)

Cable television service is included in your room fee for the dorms, Woods Creek Apartments and sororities. Cable television service for the fraternity buildings and other off-campus facilities must be acquired through Comcast at 1-888-266-2278.

The W&L Cable TV package includes the basic service of 58+ channels. You will need to supply a cable ready television and the cable that goes between the wall outlet and your television set. This cable is available at the University Bookstore or electronics shops. The connection of the television, VCR or other video devices to the cable wall jack is the responsibility of the customer.

Applies To: Students

Score: 4.3 - Updated: 10/1/2010 3:33:38 PM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 4.3 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
How do I access the Personal Directory on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 10:11:46 AM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
How can I show a file directory listing in a folder on my web site? (link)

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Score: 3.8 - Updated: 6/7/2012 3:08:58 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 3.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How do I add a Personal Directory entry on my NEC phone? (link)
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Score: 3.8 - Updated: 2/26/2014 3:14:08 PM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 3.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
What information do you have about International Voice and Data cell phone programs? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 10/4/2010 9:40:35 AM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
What general phone information do you have for those living in a Fraternity and the International House? (link)

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 9:28:53 AM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
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Score: 3.3 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
What is the process for the prospective/confirmed student getting information (Generals' HQ Applicant portal)? (link)
( Restricted to authenticated ITS users. )
Score: 3.0 - Updated: 4/27/2011 1:20:28 PM - Was this helpful?
How do I add the Active Directory Users and Computers MMC to a Windows 7 Computer? (link)

1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools

2. Open the appropriate folder and install the MMC

3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.

4. Expand Remote Server Administration tools

5. Open Role Administration Tools

6. Open AD DS and AD LDS Tools

7. Open AD DS Tools

8. Check Active Directory Administrative Center

9. Select OK

Score: 3.0 - Updated: 11/15/2013 12:56:12 PM - Was this helpful?
How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
( Restricted to authenticated ITS users. )
Score: 2.7 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

 

 

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

Score: 2.1 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
Directory Information for Cherie Long (link)

Long, Cherie B.    (540) 458-4197
Dining Shift Supervisor clong@wlu.edu
Commissary Evans Hall

Directory Information for Mary Long (link)
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