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Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 100.0 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
My phone is not working, what should I do? (link)

First, unplug the phone from the wall jack and from the back of the phone and then reconnect them.  Many times this will correct the problem.  If this doesn't work, please call the help desk at 4357 or email help@wlu.edu  to report the line not working.

Applies To: Faculty, Staff

Score: 92.5 - Updated: 7/25/2013 9:09:35 AM - Was this helpful?
How do I keep my table formatting in Word when transferring it to Excel? (link)

1) In Word, Do a Find->Replace to change all the line breaks to $$$$

  • Find: ^p
  • Replace with: $$$$
  • Click ‘Replace All’

2) Select your table and copy it to Excel

3) In Excel, do a Find-Replace to change all the $$$$ back to line breaks

  • Find: $$$$
  • Replace with: (control-j)
  • Click ‘Replace All’

 

Score: 88.0 - Updated: 4/9/2012 2:44:31 PM - Was this helpful?
What can you tell me (student) about billing for my phone? (link)

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Score: 88.0 - Updated: 10/4/2010 9:16:32 AM - Was this helpful?
What is the phone number for M41? (link)
( Restricted to authenticated ITS users. )
Score: 88.0 - Updated: 4/29/2014 1:06:42 PM - Was this helpful?
How do I set up my name using Phonemail? (link)

IDENTIFYING YOUR MAILBOX WITH YOUR NAME

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 4 to Record Name (RECORD FIRST AND LAST NAME ONLY)
  4. Press 1 to begin recording
  5. Press * # when done

Applies To: Faculty, Staff, Students

Score: 85.0 - Updated: 10/4/2010 9:00:23 AM - Was this helpful?
My phone doesn't ring. What should I do? (link)
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Applies To: Faculty, Staff, Students

Score: 85.0 - Updated: 10/1/2010 2:01:25 PM - Was this helpful?
What can you tell me about my (student) phone in my campus residence? (link)

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

Score: 85.0 - Updated: 10/1/2010 3:18:29 PM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 85.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
As a student what type phone do I have on campus? (link)

The phone is a ROLM phone 120.

Applies To: Students

Score: 85.0 - Updated: 10/4/2010 8:46:57 AM - Was this helpful?
What can you tell me (student) about the rates for my campus phone? (link)

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

Score: 85.0 - Updated: 10/4/2010 9:06:20 AM - Was this helpful?
How do I fix MS Word 2007 crashes? (link)
( Restricted to authenticated ITS users. )
Score: 85.0 - Updated: 9/21/2010 2:15:15 PM - Was this helpful?
What is a firewall (security)? (link)

A firewall is an appliance or software package that can be configured to help protect computer resources from external threats. Most computer operating systems have one (Windows and Mac) as well as other products like McAfee and Symantec.

Score: 85.0 - Updated: 6/4/2012 2:13:48 PM - Was this helpful?
What is phishing (security)? (link)

Phishing is an attempt to steal personal information via email. Never respond to emails asking you to confirm your username and password, credit card number, bank account number, etc. See the ITS web page http://www.wlu.edu/x49702.xml#phish for more information. Report all phishing emails to Digitar by forwarding them to report_spam@spam.digitar.com  Students use a separate spam filtering too within their Outlook Live accounts; see details.

Score: 85.0 - Updated: 6/4/2012 1:17:11 PM - Was this helpful?
What is a virus (security)? (link)

A computer virus is a software program that can reproduce itself, and often causes damage to other programs or files.

Score: 85.0 - Updated: 6/4/2012 2:14:15 PM - Was this helpful?
What is a trojan (security)? (link)

A trojan or trojan horse is non-self-replicating software/malware that appears to be or do one thing, but actually does something different - usually allowing unauthorized use or access to your computer.

Score: 85.0 - Updated: 6/4/2012 1:19:26 PM - Was this helpful?
What is malware (security)? (link)

Malware is short for malicious software - software designed to infiltrate or damage your computer. Malware often arrives as a trojan and may also be spyware.

Score: 85.0 - Updated: 6/4/2012 1:21:26 PM - Was this helpful?
What is spyware (security)? (link)

Spyware (a form of malware) is generally software used to gather your personal information without your knowledge.

Score: 85.0 - Updated: 6/4/2012 1:26:54 PM - Was this helpful?
What is encryption (security)? (link)

Encryption refers to the conversion of data (e.g., plain text) to make it unreadable to anyone except to authorized people who have the appropriate encryption key. Encryption provides security and privacy, and can be in many forms and uses.

 

There is encryption software and hardware to encrypt data at rest (e.g., file/folder encryption) and data in motion (e.g., web traffic using SSL) or in any combination. It is very easy and cheap to encrypt files or a whole folder full of files, and both Windows and Mac OS X operating systems include encryption software.

 

Here are some good resources on encryption: http://www.wisegeek.com/what-is-encryption.htm and http://en.wikipedia.org/wiki/Encryption If you have any questions, please enter a Help Request.

Score: 85.0 - Updated: 6/7/2012 3:07:32 PM - Was this helpful?
How do I use FLASH feature on my phone if I live off campus? (link)

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

Score: 82.9 - Updated: 10/4/2010 9:32:01 AM - Was this helpful?
Can I change my phone to ring only 1 or 2 times and then go to PhoneMail? (link)
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Applies To: Faculty, Staff, Students

Score: 81.3 - Updated: 10/1/2010 2:28:47 PM - Was this helpful?
How can I check my PhoneMail while I am away from campus? (link)
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Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/1/2010 2:01:05 PM - Was this helpful?
How do I access my Phonemail from on campus? (link)

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

  1. Dial your PhoneMail direct access number
  2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
  3. Dial your password and press "#".
  4. Follow the PhoneMail prompts for options available to you.

    TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/1/2010 2:33:41 PM - Was this helpful?
How do I change my Phonemail password? (link)

To change your password:

  1. Access your PhoneMail box
  2. Press 9 for Mailbox Options
  3. Press 3 to Change Your Password
  4. Enter your new password then press #
  5. Wait for PhoneMail to verify your new password
  6. Hang up or press * 7 6 to log off of the system

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/4/2010 8:59:51 AM - Was this helpful?
How do I listen to my messages using Phonemail? (link)

LISTENING TO YOUR PHONEMAIL MESSAGES

  1. Access your PhoneMail box
  2. Press 3

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 8/13/2010 11:59:12 AM - Was this helpful?
What do I do with my Phonemail message after I have listened to it? (link)

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/4/2010 9:01:09 AM - Was this helpful?
How do I forward a PhoneMail message? (link)

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/4/2010 9:01:53 AM - Was this helpful?
How do I transfer my line into PhoneMail? (link)

#9 7070 hang-up and your light will be flashing

Applies To: Faculty, Staff

Score: 80.0 - Updated: 9/29/2010 9:45:08 AM - Was this helpful?
How do I cancel forwarding to PhoneMail? (link)

##9 hang-up and the light will stop flashing

Applies To: Faculty, Staff

Score: 80.0 - Updated: 9/29/2010 9:46:01 AM - Was this helpful?
How do I transfer a caller into someone's PhoneMail? (link)

Transfer (XFER)
7070
Extension #
(of person you are calling)
Hang-up

Applies To: Faculty, Staff

Score: 80.0 - Updated: 9/29/2010 9:49:25 AM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 80.0 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
What are some important notes for me (student) living on campus when using my University phone? (link)
  • Because the system offers PhoneMail, call waiting is not available.
  • To dial any campus extension, dial only the last four digits.
  • On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Score: 80.0 - Updated: 10/4/2010 8:42:57 AM - Was this helpful?
What general phone information do you have for those living in a Fraternity and the International House? (link)

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

Score: 80.0 - Updated: 10/4/2010 9:28:53 AM - Was this helpful?
How do I convert (open) a Word Perfect (.wpd) to Word? (link)

Save the Word Perfect or .wpd document and save to your desktop.

Open Word.

Open the document with the .wpd extension located on your desktop.

The converter will run and you Save document as a Word document.

There maybe formatting that needs to be updated. 

Score: 80.0 - Updated: 7/26/2010 9:34:08 AM - Was this helpful?
I copied data from Excel into Word and it wants to update the link, what do I do? (link)

First select the entire document by clicking Control A.

Then click Control/Shift/F9 and it will remove all links.

Save the document.

Score: 80.0 - Updated: 8/3/2012 12:50:57 PM - Was this helpful?
How can I tell if my computer has a virus (security)? (link)

There are many possible indications of a computer virus. Here is a helpful link from Microsoft to help determine if your computer has a virus.

Score: 80.0 - Updated: 6/4/2012 2:14:40 PM - Was this helpful?
What is confidential data (security)? (link)

The University Confidentiality Policy covers "any personally-identifiable student and parent records, financial records (including social security and credit card numbers), and health records; contracts; research data; alumni and donor records; personnel records other than an individual's own personnel records; University financial data; computer passwords, University proprietary information/data; and any other information for which access, use, or disclosure is not authorized by: 1) federal, state, or local law; or 2) University policy or operations." If you have any questions, contact the ISP Coordinator or the Information Security Officer.

Score: 80.0 - Updated: 6/4/2012 1:24:45 PM - Was this helpful?
Where can I find information about IT security? (link)

More information is available at the ITS Information Security SharePoint site; the University Information Security Program (ISP) site; as well as the ITS site.

Score: 80.0 - Updated: 8/8/2013 1:53:38 PM - Was this helpful?
How can I tell if an email is a hoax (security)? (link)

You can search at http://www.snopes.com/  Snope.com or http://www.hoax-slayer.com/ Hoax-Slayer.com. 

W&L will never ask you to click a link in an email to verify/update/confirm/etc your account.

If you are still unsure, please contact the help desk at 458-HELP (4357).

Score: 80.0 - Updated: 7/15/2013 3:53:36 PM - Was this helpful?
How do I encrypt a file (security)? (link)

Encryption refers to the conversion of data (e.g., plain text) to make it unreadable to anyone except to authorized people who have the appropriate encryption key.  

Please read the instructions carefully, and make sure you have a backup and recovery plan! 

Here are some Windows encryption resources:

http://support.microsoft.com/kb/307877

http://support.microsoft.com/kb/223316

 

Here are some Mac OS X encryption resources:

 

http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1906.html

http://www.macosxtips.co.uk/index_files/encrypt-and-hide-your-private-files.html

 

There are also many other software and hardware choices for encyption.

 

If you have any questions, please enter a Help Request.

 

 

 

Score: 80.0 - Updated: 6/7/2012 3:07:24 PM - Was this helpful?
How do I center a label in Word? (link)

Open up your label form.
On the Home Ribbon under Paragraph click Center.
Ctrl A to select all the cells.
In the top left cell right click in the blue.
Click Center.
Save this as a template named label number form - for example 5660form.doc.

Score: 80.0 - Updated: 10/4/2013 10:55:07 AM - Was this helpful?
What does PhoneMail help me (student)? (link)
  • Answers your telephone automatically and plays your personal greeting to callers
  • Accepts and stores voice messages in your PhoneMail mailbox
  • Plays back your messages at your convenience
  • Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Score: 80.0 - Updated: 10/1/2010 3:07:22 PM - Was this helpful?
How do I do a mail merge? (link)

Mail merges can be done in Word.  If you need assistance please contact the Information Desk at X 4357 or enter a ticket in WebHelpDesk.  See Related Resources if using Word 2010.

Score: 80.0 - Updated: 11/12/2012 11:40:36 AM - Was this helpful?
How do I record a personal greeting using Phonemail? (link)

RECORDING YOUR PERSONAL PHONEMAIL GREETING

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 1 for Change Greeting
  4. Press 1 for Regular Greeting
  5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
  6. Record Greeting
  7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

Score: 77.5 - Updated: 10/4/2010 9:00:40 AM - Was this helpful?
How do I move forward or back in my Phonemail message? (link)

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

Score: 77.5 - Updated: 10/4/2010 9:00:58 AM - Was this helpful?
Can I do anything else after I delete or save a phonemail message? (link)
  • Press 1 to record and send an answer to the message sender OR
  • Press 70 to call the person who sent you the message OR
  • Press 9 to forward the message to another extension OR
  • Press # to continue to the next message

Applies To: Faculty, Staff

Score: 77.5 - Updated: 9/29/2010 9:11:57 AM - Was this helpful?
How do I mark a Phonemail message as urgent? (link)

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

 

Applies To: Faculty, Staff

Score: 77.5 - Updated: 9/29/2010 9:26:46 AM - Was this helpful?
How do I change to abbreviated PhoneMail prompts? (link)

When you become more familiar with the PhoneMail system, you may want to select abbreviated prompts.  To change to abbreviated prompts:

      1.     Access your PhoneMail box
2.     Press 9 for Mailbox Options
3.     Press 2 for Prompt Level
4.     Press 2 for Abbreviated Prompts

Applies To: Faculty, Staff, Students

Score: 77.5 - Updated: 10/4/2010 9:02:04 AM - Was this helpful?
How can I avoid identity theft (security)? (link)

This resource from the Federal Trade commission explains identity theft, and what to do if your identity is stolen.

Score: 77.5 - Updated: 6/4/2012 1:26:20 PM - Was this helpful?
How can I tell if an email is a phishing scam (security)? (link)

Look at examples of e-mail received by W&L community members, and see if you can tell the difference between legitimate e-mail and "phishing" attempts in this interactive quiz: http://www.wlu.edu/x31191.xml

 

Phishing is the fraudulent use of e-mail to extract confidential information. Often such messages appear to come from legitimate sources such as your bank, or W&L, and ask for information such as account information and passwords. Information Technology Services will never ask you to divulge your W&L password.

 

Beware of any e-mail purporting to be from Information Technology Services asking for your W&L password. Any such e-mail is “phishing”: an attempt to steal personal information. ITS staff will never ask you for your password, via email, phone, or any other means. Remember, your password is your secret.

 

Never respond to e-mails asking for your W&L password or other personal information, such as bank account or social security numbers. Instead, please follow the procedures to report it to our spam filtering vendor, and then delete the email.

 

Please protect yourself:

 

    * If you disclosed your W&L password in response to a phishing email, change your password immediately at http://password.wlu.edu

    * Never disclose your password to anyone.

* Your W&L password should not be used for any service outside the University.

Score: 77.5 - Updated: 7/15/2013 3:55:46 PM - Was this helpful?
What general information can you tell me (student) about PhoneMail? (link)

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

Score: 77.5 - Updated: 10/1/2010 3:06:26 PM - Was this helpful?
What are the rules and regulations for me (student) using the phones? (link)

• You will be billed for unanswered long distance calls if you listen to a ring or busy signal for 30 seconds or more (approximately 4 rings) after completion of dialing. You will be charged for a one minute call. Credit will not be issued for these calls.
• Students must not bill calls directly to their residence hall telephone number (i.e., accepting collect calls and third party calls). The cost of the call plus a handling fee of $20.00 will be charged to the extension to which the call has been billed.
• University telephones must not be removed from their assigned locations. The ROLM-phone will not work with any other system. The actual cost to replace a missing phone or phones damaged beyond repair will be charged to resident of the room. Phones will not be replaced until a report has been filed with the Telecommunications Office.
• If you damage or deface your phone, a charge for damages, time, and materials will be made against your account for any repairs (usually a minimum of $50).
• Students must keep the phones plugged in at all times. If a phone is detected unplugged, a $5.00 fee will be charged. Unplugged phones create problems for our system. The Do Not Disturb (DND) feature has been provided to help you avoid this fee.
• Be aware that some 800 number calls convert to toll calls (900 number). If you connect with one of these numbers, the cost of the call will be passed along to you. Direct dialing of 900 number services is blocked in our system.
• If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact W&L's Telecommunications Office in person. You will be responsible for all calls made prior to your notification in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately.

Applies To: Students

Score: 77.5 - Updated: 10/4/2010 9:16:04 AM - Was this helpful?
My envelopes in Word are double spaced what do I do? (link)

View the screen shot that shows how to go to  HOME > Change Styles > Select Word 2003, then single spacing is restored, even for envelopes, within the Mailings feature.

 

 

Score: 77.5 - Updated: 6/30/2011 2:07:36 PM - Was this helpful?
The PhoneMail lady says that my mailbox is protected. What has happened and how did it get that way? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 76.0 - Updated: 10/1/2010 2:28:29 PM - Was this helpful?
How do I use Phonemail as an appointment reminder (future delivery)? (link)

You can use the Futrue Delivery function of VoiceMail to leave someon (yourself included) a message about important future appointments.  At the time you decide, the message will be placed in the proper PhoneMail box.

1.  Acces you PhoneMail box.
2.  Press 1 for Record
3.  Record message and press *#
4.  Enter an extension number (your own if this message is for you) and pres ##
5.  Press 3 for Special Delivery
6.  Press 4 for Future Delivery and press ##
7.  Press 1 for One-Time Delivery
8.  Press the appropriate numbers for the Month and press ##
9.  Press the appropriate numbers for the Date and press ##
10. Press the appropriate numbers for the Time and press ##
11. Choose 1 for AM or 2 for PM and press  #
12. Press # to say that the schedule is correct
13. Press # to complete the operation

Applies To: Faculty, Staff, Students

Score: 76.0 - Updated: 10/4/2010 9:01:38 AM - Was this helpful?
How do I create a phonemail distribution list? (link)

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

Score: 76.0 - Updated: 10/4/2010 9:01:26 AM - Was this helpful?
What is the Information Security Program (ISP) at W&L? (link)

The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets.

Score: 76.0 - Updated: 6/4/2012 1:24:10 PM - Was this helpful?
What is temporary phonemail (starting) password for employees? (link)
( Restricted to authenticated ITS users. )
Score: 76.0 - Updated: 8/30/2010 2:57:36 PM - Was this helpful?
What is the temporary phonemail (starting) password for students? (link)
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Score: 76.0 - Updated: 8/30/2010 2:54:51 PM - Was this helpful?
Is there a personal long distance policy for phones? (link)
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Applies To: Faculty, Staff

Score: 76.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
How do I access my Phonemail from home or other off campus location? (link)

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Score: 76.0 - Updated: 1/29/2013 11:51:39 AM - Was this helpful?
As a student how do I find answers about my phones features? (link)

Search the feature and the Rolm.  So you would search the key words of hold and Rolm to get your answer.

Applies To: Students

Score: 76.0 - Updated: 10/4/2010 8:48:02 AM - Was this helpful?
How do I print gridlines with an Excel document? (link)

Select the worksheet(s) you want to print.

On the Page Layout tab, in the Sheet Options group, select the Print check box under Gridlines.

This prints the faint gridlines and not the bold table lines.

Score: 76.0 - Updated: 7/8/2011 9:59:42 AM - Was this helpful?
Word won't save as a pdf, what can I do? (link)
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Score: 76.0 - Updated: 9/27/2013 9:16:23 AM - Was this helpful?
How do I create and print an envelope in Word 2007? (link)

To Create an envelope:

From the Ribbon, select the Mailings tab.
In the Create section, select the Envelopes button.
Under the Envelopes tab, enter the information for the Delivery address.
Enter the information for the Return adress if necessary.
Click Print to print your envelope.

Print will send your envelope to your default printer.
If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

Applies To: Faculty, Staff

Score: 75.0 - Updated: 9/17/2014 5:46:40 PM - Was this helpful?
Can I print both Portrait and Landscape in the same Word document? (link)

Yes you can print both in the same document.

Under the Page Layout Ribbon you have the Orientation and Breaks options.

When you get to where you want the next Orientation you click on Breaks and Select Next Page and then change the Orientation.

You can do this throughout the document.

 

Score: 75.0 - Updated: 4/13/2011 4:40:55 PM - Was this helpful?
How do I insert, move, or delete page breaks in Excel 2010? (link)

Log into Atomic Learning and under Excel 2010 click on Section G Workbook Views and Page Setup.

  

Score: 74.3 - Updated: 8/8/2013 2:31:20 PM - Was this helpful?
How do I convert footnotes to endnotes in Word 2011 on a Mac? (link)
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Score: 73.8 - Updated: 2/26/2013 10:08:05 AM - Was this helpful?
I dialed the PhoneMail system but it won't accept my extension number. What is wrong? (link)
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Applies To: Faculty, Staff, Students

Score: 73.3 - Updated: 10/1/2010 2:26:17 PM - Was this helpful?
How do I convert a document saved in Apple Pages to a Microsoft Word document? (link)

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

Score: 73.3 - Updated: 9/20/2010 2:16:19 PM - Was this helpful?
Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
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Score: 70.0 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
Is email secure? (link)

It all depends on what you’re trying to protect against. So, the simplest answer is 'no'! Email is not secure, unless you have taken extra steps to encrypt the message or the attachments (or both). Therefore, do not put confidential information (i.e., SSN, credit card number, etc.) in any email, unless you know it is encrypted. Briefly, access to your email account is secured by your username and password, so make sure you have a strong password. Email can be secured from network “snooping” by accessing it from a web page using Secure Socket Layers (SSL) – indicated by the “S” in HTTPS. If you access your email from your phone, then security depends on that device. These are just some of the variables/examples, and for more information please contact the Information Security Officer.

Score: 70.0 - Updated: 7/15/2013 3:50:44 PM - Was this helpful?
What telephone service is recommended for coverage? (link)

The current recommended service is with Verizon.

Score: 70.0 - Updated: 10/1/2010 3:29:23 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 70.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 70.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 70.0 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 70.0 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
What can you tell me (student) about the 911 service? (link)

W&L’s system is linked directly to the area Emergency 911 notification system. 911 should only be used in life threatening situations. Minor emergency calls should be placed to University Security at 8999 from any W&L extension. You may place a call to E-911 by dialing 9+911. In most cases, the E-911 dispatcher will see the phone number you are dialing from and your location on their dispatch screen.

If you accidentally dial 911, please don’t hang up. Simply identify yourself and tell them there is no emergency at your location. There are cases when 911 is accidentally dialed, especially on international calls which require a 9-0-11 prefix or when using a fax machine. If you hang up, the 911 dispatcher is obligated to pursue the call to try to determine if there is an actual emergency.

Be sure to dial carefully. If you unintentionally contact a 911 dispatcher, please explain your mistake to them and you will have played an important role in making the system work properly (and you won’t be responsible for emergency crews rolling up to your dorm on a false alarm).

Applies To: Students

Score: 70.0 - Updated: 10/4/2010 9:27:28 AM - Was this helpful?
What can you tell me (student) about the directory listing? (link)

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

Score: 70.0 - Updated: 10/1/2010 3:28:44 PM - Was this helpful?
What are the dialing instructions for me (student)? (link)

The following instructions will help you complete your calls on the W&L phone system:

To Call Another W&L Phone Extension:

Dial the last four digits

To Call a Local Number Off Campus:

Dial 9, wait for dial tone and dial the seven digit number

Local exchanges include: 258-Glasgow; 261, 264-Buena Vista; 291-Natural Bridge; 348-Brownsburg; 458, 460, 461, 462, 463, 464-Lexington.

To Call Long Distance (Direct Dial):

Authorization codes are required for long distance service. Dial 9 + 1 + (area code) + (phone number), wait for double beep, + (authorization code).

To Call Long Distance (Calling Card):

You may use a calling card to access the long distance carrier of your choice by following the instructions listed earlier in this handbook under “Long Distance Service.”

To Make International Calls

Dial 9 + 011 + (country code) + (city routing) + (local phone number), wait for double beep + (authorization code). Please be very careful when dialing international calls. Misdialing the initial digits can result in an inadvertent call to Emergency 911 services.

To Make Local or Long Distance Directory Assistance Calls:

Dial 9 + 1 + (area code) + 555-1212, wait for double beep, + (authorization code). The charge for this call is the prevailing rate at the time.

900 calls and 411 directory assistance calls are blocked.

Applies To: Students

Score: 70.0 - Updated: 10/1/2010 3:30:13 PM - Was this helpful?
What are the tips on avoiding additional late fees for me (student)? (link)
  1. Pay your bill on time.
  2. When calling long distance, do not let a phone ring for more than 30 seconds (approximately 4 rings). This is especially important when making international calls.
  3. Do not accept collect or third party calls.
  4. Do not place 800 number calls that convert to toll calls.
  5. Do not share your authorization code.
  6. Do not damage or deface any part of a phone provided by the University.

Applies To: Students

Score: 70.0 - Updated: 10/1/2010 3:32:11 PM - Was this helpful?
What are the general features for the student on campus resident telephones? (link)

All on-campus student phones are installed and ready for use. The phone is a ROLM phone 120 with the following features:

  • Single-line digital telephone with 12 special function buttons
  • Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
  • One button to indicate line is in use
  • One-way speaker (you can hear but not speak)
  • Two spare buttons to access many other options
  • Four-digit dialing on campus
  • PhoneMail (Rolm's voice mail)
  • Do Not Disturb (DND) feature

Applies To: Students

Score: 70.0 - Updated: 10/4/2010 8:43:48 AM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 70.0 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 45.0 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
In what rooms can I use the conference (teleconference)phone in Leyburn Library? (link)

You can currently use rooms 40, 41, and 47.

 

Score: 45.0 - Updated: 10/1/2010 10:29:38 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M40? (link)

Currently you plug the phone both phone and power cord into the wall.

Score: 44.0 - Updated: 10/1/2010 10:29:16 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M41? (link)

You plug the phone cord and the power into the center of the table.  Use the adaptor for the power cord.

Score: 44.0 - Updated: 10/1/2010 10:29:10 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M47? (link)

You plug the phone cord and power into the wall jack located behind the podium.

Score: 44.0 - Updated: 10/1/2010 10:29:01 AM - Was this helpful?
How do I place a conference (teleconference)call using the conference phone in Leyburn Library? (link)

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:


1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

Score: 43.2 - Updated: 9/7/2011 11:25:30 AM - Was this helpful?
How many parties can I contact with the conference (teleconference)phone in Leyburn Library? (link)

A conference call allows up to eight parties in a conversation.

Score: 43.2 - Updated: 10/1/2010 2:53:01 PM - Was this helpful?
How do I keep my (student) formatting with Excel chart when printing from my Mac? (link)

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

Score: 42.5 - Updated: 4/6/2012 11:27:38 AM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
How do I activate my Adobe PDF Toolbar in Word 2010? (link)

Office 2010 applications
    Click the File tab, and then click Option.
    Click Add-Ins on the left side of the dialog box.
    Do one of the following:
        If PDFMOutlook or Acrobat PDFMaker Office COM Add-in is not listed, choose COM Add-Ins from the Manage pop-up menu and click Go.
        If PDFMOutlook or Acrobat PDFMaker Office COM Add-in is listed under Disabled Application Add-ins, select Disabled Items from the Manage pop-up menu and click Go.

    Select PDFMOutlook or Acrobat PDFMaker Office COM Add-in and click OK.
    Restart the Office application.

Score: 28.3 - Updated: 1/27/2015 10:20:20 AM - Was this helpful?
What are the Softkeys on my NEC phone? (link)
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Score: 18.0 - Updated: 2/21/2014 8:35:13 AM - Was this helpful?
Which smartphones are supported on campus (Faculty/Staff)? (link)

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

Score: 17.5 - Updated: 6/6/2013 9:35:32 AM - Was this helpful?
Can I borrow a cell phone for international use? (link)
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Applies To: Faculty, Staff

Score: 15.0 - Updated: 10/4/2010 9:40:55 AM - Was this helpful?
How do I set up my Motorola phone for email? (link)
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Score: 15.0 - Updated: 5/28/2015 3:45:17 PM - Was this helpful?
How do I place a call on my NEC phone? (link)
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Score: 15.0 - Updated: 4/30/2014 11:40:14 AM - Was this helpful?
How do I answer a call on my NEC phone? (link)
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Score: 15.0 - Updated: 2/21/2014 8:28:12 AM - Was this helpful?
What is Call History on my NEC phone? (link)
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Score: 15.0 - Updated: 4/30/2014 11:40:06 AM - Was this helpful?
How do I view Placed Calls on my NEC phone? (link)
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Score: 15.0 - Updated: 4/30/2014 11:39:59 AM - Was this helpful?
How do I transfer a call on my NEC phone? (link)
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Score: 15.0 - Updated: 4/30/2014 11:39:16 AM - Was this helpful?
How do I pick up a call on my NEC phone? (link)
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Score: 15.0 - Updated: 2/21/2014 9:57:51 AM - Was this helpful?
What is the Personal Directory on my NEC phone? (link)
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Score: 15.0 - Updated: 4/30/2014 11:39:50 AM - Was this helpful?
How do I use the Personal Directory on my NEC phone? (link)
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Score: 15.0 - Updated: 2/21/2014 10:23:16 AM - Was this helpful?
How do I use the Corporate Directory on my NEC phone? (link)
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Score: 15.0 - Updated: 2/21/2014 10:44:18 AM - Was this helpful?
How do I know I have a call waiting on my NEC phone? (link)
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Score: 15.0 - Updated: 2/24/2014 9:16:38 AM - Was this helpful?
What does the HELP key do on my NEC phone? (link)
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Score: 15.0 - Updated: 2/24/2014 9:50:01 AM - Was this helpful?
What is the UC Client associated with the NEC phone? (link)
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Score: 15.0 - Updated: 5/30/2014 9:27:42 AM - Was this helpful?
How do I change my ringtone on my NEC phone? (link)
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Score: 15.0 - Updated: 3/10/2014 11:03:58 AM - Was this helpful?
Can I forward to an outside line from my NEC phone? (link)
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Applies To: Faculty, Staff

Score: 15.0 - Updated: 4/23/2014 10:25:27 AM - Was this helpful?
How do I listen to my messages on the new phone system from off campus? (link)
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Applies To: Faculty, Staff

Score: 12.9 - Updated: 3/22/2011 1:40:42 PM - Was this helpful?
How do I adjust the basic settings on my NEC phone? (link)
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Score: 12.9 - Updated: 2/21/2014 8:55:28 AM - Was this helpful?
How do I view a Missed Call on my NEC phone? (link)
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Score: 12.9 - Updated: 2/21/2014 9:05:22 AM - Was this helpful?
How do I view Received Calls on my NEC phone? (link)
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Score: 12.9 - Updated: 2/21/2014 9:05:52 AM - Was this helpful?
How do I place a conference call on my NEC phone? (link)
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Score: 12.9 - Updated: 4/30/2014 11:39:01 AM - Was this helpful?
What is DND and how to I activate/deactivate it on my NEC phone? (link)
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Score: 12.9 - Updated: 6/22/2015 10:33:06 AM - Was this helpful?
How do I access the Personal Directory on my NEC phone? (link)
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Score: 12.9 - Updated: 2/21/2014 10:11:46 AM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
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Score: 12.9 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
How do I delete a BLF key on the NEC phone? (link)
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Applies To: Faculty, Staff

Score: 12.9 - Updated: 8/27/2014 10:06:46 AM - Was this helpful?
What are the 12 softkeys on top of my NEC phone? (link)

The six on the top row and the two on the bottom row starting from the left side are programable BLF keys.

The four on the bottom row starting from the right side are the speed dial keys.

Applies To: Faculty, Staff

Score: 12.9 - Updated: 8/27/2014 10:11:15 AM - Was this helpful?
How do I place a second call (Concurrent call) on my NEC phone? (link)
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Score: 11.3 - Updated: 2/21/2014 9:25:15 AM - Was this helpful?
How do I add a Personal Directory entry on my NEC phone? (link)
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Score: 11.3 - Updated: 2/26/2014 3:14:08 PM - Was this helpful?
How do I get Help from the online UC Client I use with my NEC phone? (link)
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Score: 11.3 - Updated: 5/30/2014 9:28:07 AM - Was this helpful?
How do I get Exit the online UC Client I use with my NEC phone? (link)
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Score: 11.3 - Updated: 5/30/2014 9:28:15 AM - Was this helpful?
How do I install the NEC Outlook Client associated with my NEC phone? (link)
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Score: 11.3 - Updated: 2/28/2014 8:25:36 AM - Was this helpful?
How do I turn on DND in my UC Client for my NEC phone? (link)
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Score: 11.3 - Updated: 5/30/2014 9:27:55 AM - Was this helpful?
How do I add the NEC phone Mobile Client on my iPhone? (link)
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Score: 11.3 - Updated: 4/30/2014 11:36:39 AM - Was this helpful?
How do I by-pass the greeting to leave a message on a NEC phone? (link)
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Score: 11.3 - Updated: 11/12/2014 3:28:13 PM - Was this helpful?
How do I answer a colleague's phone line on my NEC phone (set up BLF key)? (link)
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Score: 10.9 - Updated: 8/25/2014 12:04:47 PM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
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Applies To: Faculty, Staff

Score: 10.0 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
Can I use the Chat 150 Microphone on a regular phone line? (link)

No, the Chat 150 Microphone is NOT a speakerphone for a regular telephone line.

Score: 10.0 - Updated: 5/25/2010 4:16:45 PM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
What information do you have about International Voice and Data cell phone programs? (link)
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Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/4/2010 9:40:35 AM - Was this helpful?
Can I access Sakai on my smart phone? (link)
You can check updates to your Sakai sites on your smart phone! Just 
go to http://sakai.wlu.edu/portal/pda and log in. This interface 
makes it much easier to check on your classes when you're not at 
your computer.

Applies To: Faculty, Students

Score: 10.0 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
How do I answer the other incoming call (Call Waiting) on my NEC phone? (link)
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Score: 10.0 - Updated: 2/21/2014 9:19:18 AM - Was this helpful?
How do I originate a call from a Speed Dial key on my NEC phone? (link)
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Score: 10.0 - Updated: 2/21/2014 11:01:18 AM - Was this helpful?
How do I use the UC Client to lookup a number and make a call on my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 10.0 - Updated: 5/30/2014 9:27:48 AM - Was this helpful?
In the UC Client for the NEC phone it said my first contact was calling, but it was someone else? (link)
( Restricted to authenticated ITS users. )
Score: 10.0 - Updated: 5/30/2014 9:30:22 AM - Was this helpful?
How do I check or change my voicemail on my NEC phone when I am away from my office? (link)
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Applies To: Faculty, Staff

Score: 10.0 - Updated: 6/16/2014 11:29:45 AM - Was this helpful?
How can I forward (transfer) a caller into someone else's voicemail on the NEC phone without it ringing? (link)
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Score: 10.0 - Updated: 2/9/2015 1:43:05 PM - Was this helpful?
How do I delete calls (missed/received/dialed) on my NEC phone? (link)
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Applies To: Faculty, Staff

Score: 10.0 - Updated: 8/14/2014 10:55:08 AM - Was this helpful?
My message waiting light is still on (NEC phone), but I have cleared my messages, what should I do? (link)
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Score: 10.0 - Updated: 11/12/2014 3:22:48 PM - Was this helpful?
How do I configure a Progammable Key as a Speed Dial Key on my NEC phone? (link)
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Score: 9.0 - Updated: 7/23/2014 10:02:58 AM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
( Restricted to authenticated ITS users. )
Score: 8.2 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
If I lost my smart phone not a Blackberry what do I need to do to stop email going to the device? (link)

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

 

 

  1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
  2. Put in your user name and password
  3. Go to Options (this is located in the upper right)
  4. On the left of page click on Mobile Devices
  5. Select the device that you have lost
  6. You may choose to wipe the device to remove all of the emails from it remotely
  7. Delete the device from the list
  8. Click Save

 

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/27/2013 1:23:56 PM - Was this helpful?
How to I create a PDF from a Word Document? (link)

1. Open the Word Document.

2. Click on File in the upper Left hand corner.

3. Click on Save As

4. Choose PDF from the Save as type drop down.

5. Name the file and click save.

The PDF will be created in the same folder as the original word document.

Score: 7.5 - Updated: 10/4/2013 10:51:13 AM - Was this helpful?
Where can I find help with Excel 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:50:58 PM - Was this helpful?
How do I export grades from the Sakai gradebook so that I can look at them in Excel? (link)

In the Sakai site:

1. Go to Gradebook

2. All grades (it's in the light gray bar near the top of the screen)

3. Export Gradebook (a button to the right of the screen)

Applies To: Faculty

Score: 6.0 - Updated: 10/1/2010 2:55:41 PM - Was this helpful?
What is a social media or network site? (link)

A website where one connects with those sharing personal or professional interests, place of origin, education at a particular school, etc.

from Dictionary.com

Score: 6.0 - Updated: 5/13/2010 10:43:28 AM - Was this helpful?
How do I fix my freezing Start Menu? (link)

Navigate to your C drive.

 

C:\Documents and Settings\All Users\Start Menu (delete “Help Now!” item)

Score: 6.0 - Updated: 6/7/2012 2:41:48 PM - Was this helpful?
How to print merge name bags in Publisher? (link)

1.      Open Publisher

2.      File > New

3.      There is a box in the top right that says “Search for Templates

4.      In that box, type, “5392” (or the form number) and hit “Enter” or click on the magnifying glass.

5.      The template for the badges should appear. In the bottom right corner, click on Create.

6.      Click on the Mailings tab

7.      Select Mail Merge (down arrow) > Step by Step Mail Merge Wizard.

8.      On the right side, under Create recipient list, choose Use an Existing List

9.      Click Next: Create or connect to a recipient list. A browse screen should appear. Browse to the excel file with the names.

10.  Click Next: Prepare your Publication. Choose Sheet 1 when you are prompted.

11.  Click OK.

12.  Grab the Class List for Course Name Winter ’12 (highlighted below in yellow) and drag it to the name badge field:

13.  Select “F2” and drag it below the Class List for Course Name Winter ’12.

14.  Put your cursor above Class List for Journalism and type in "Title of your Event"

 

 

15.  Highlight everything and center justify, make any changes to the font (bold, etc.)

16.  Select Create Merged Publication.

17.  Select Print Preview and make sure you’re happy with the editing. If not, click on Previous: Prepare your publication down at the bottom of the screen.

18.  Select Print - Merge to Printer when you’re happy with it.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 3/5/2012 11:45:32 AM - Was this helpful?
Can I do an e-mail (Outlook) merge form letter? (link)
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Score: 6.0 - Updated: 7/12/2013 2:52:09 PM - Was this helpful?
I'm unable to open links in Outlook. What can I do to fix this? (link)
  1. Close Outlook client.
  2. Open Mozilla Firefox and set it as the default browser. Close Mozilla Firefox.
  3. Open Internet Explorer. 
  4. You may be prompted with a pop-up message: 'Do you want to make Internet Explorer the default browser?'
  5. If the pop-up does not appear, in Internet Explorer  > Tools > Internet Options
  6. Click on the Programs Tab and make Internet Explorer the default browser.
  7. Check the box 'Tell me if Internet Explorer is not the default browser.'
  8. Open Outlook. Links will open in Internet Explorer.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/12/2013 2:56:58 PM - Was this helpful?
Is there a way to merge the participants from other sections into one Sakai course site? (link)

Go to Site Info > Import from Site, then choose the third option, which is "I would like to merge my user(s)".

In the next screen, check the box of the site that contains the students you want to import.

If you log into Sakai, enter the "Sakai Help at W&L" site, click on "Tegrity Screencasts", there is a screencast that shows this process titled "Merging Enrollments".

 

Applies To: Faculty

Score: 5.0 - Updated: 1/8/2014 1:35:28 PM - Was this helpful?
How do I re-use content (merge data) from a previous course in Sakai? (link)
  1. In the destination site, click on Site Info.
  2. Click Import from Site.
  3. Click I would like to merge my data
  4. Check the box next to the course that has the content you want to copy.
  5. Click Continue.
  6. Choose the appropriate content area (Announcements, Assignments, Resources)
  7. Click Finish

All of the content from that particular area will now reside in the destination site. Note that in order to import content into a particular area, that area must be added as a tool into the destination site. For example, if you'd like to import a quiz into the destination site, the Tests & Quizzes tool must be added to the destination site for it to appear.

Applies To: Faculty

Score: 5.0 - Updated: 5/4/2010 11:43:30 AM - Was this helpful?
How do I save my "Pages" document to "Word" to turn in my work? (link)

Students: If you are using Apple's "Pages" to create your documents,

you need to save as a Word document before you turn in your work.

Here's how:

 

1. In Pages, go to File > Save as

2. Click the down arrow by the Save As box.

3. Check the box, "Save Copy as: Word Document"

 

You can also go to: http://www.wlu.edu/x49936.xml and download

Office 2008 for the Macintosh. (W&L has a site license for Microsoft

Office for all university computers and for all student computers so

that everyone has access to a common software set.)

Applies To: Students

Score: 5.0 - Updated: 9/21/2010 10:26:10 AM - Was this helpful?
Can an Outlook mail merged email from Word be sent on behalf of someone else? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 8/26/2014 11:10:31 AM - Was this helpful?
How do I get Microsoft Security Essentials for my Windows 7 operating system? (link)

You can download Microsoft Security Essentials at the following site: 

http://www.microsoft.com/security_essentials/

Please uninstall any other antivirus software you might have before installing.

Score: 4.3 - Updated: 10/1/2010 2:29:31 PM - Was this helpful?
How do I "merge" (link) tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 1/28/2011 10:47:29 AM - Was this helpful?
My reply in Outlook 2010 opens in file not message - how do I fix it? (link)

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 5/1/2012 9:39:40 AM - Was this helpful?
I'm having autofill errors (contact)after migration, what should I do? (NK2edit fix) (link)
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Score: 4.3 - Updated: 3/18/2013 9:05:51 AM - Was this helpful?
My connection to the Junos Pulse VPN keeps timing out after only a minute or two? How do I fix that? (link)
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Score: 3.8 - Updated: 6/5/2014 10:01:32 AM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

 

 

Score: 3.8 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
Fix to MOSS 2007 and Office 2010 problem? (link)
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Score: 3.8 - Updated: 10/7/2010 2:56:11 PM - Was this helpful?
How do I create Contact Lists from an Excel chart or received e-mail? (link)

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Score: 3.8 - Updated: 8/1/2013 1:49:27 PM - Was this helpful?
How to Set Envelope Font Defaults in Microsoft Office Word 2010 (link)

Open Word 2010, click on Mailings tab on the Ribbon:

1.Click on Envelopes
2.Click on Options
3.Under Delivery Address, click on Font
4.Choose desired Font, i.e. Calibri, Regular, Size 12
5.Click on Set As Default and select Yes (Do you want to change the default envelope address font to Calibri, 12pt?)

Then, click on Font under Return Address
Repeat steps 3 to 5.
click on OK, then click on Close.
Save the document.

If the default goes back to +Headings.
Show hidden files then edit the Normal.dot template in
Documents and Settings\user\Application Data\Microsoft\Templates\normal.dot and save. 



 

Score: 3.3 - Updated: 10/4/2013 10:47:21 AM - Was this helpful?
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