Washington and Lee University
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How can a guest login on classroom computer or in the Stackhouse Theater? (link)

On the Login screen: 
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword (entries are case sensitive)

*note: classroom guest login screen will look very similar to this laptop pool login screen below

 Classroom login screen is similar to this laptop login screen


Score: 100.0 - Updated: 6/14/2012 11:05:31 AM - Was this helpful?
Where can I find a list of classroom spaces at W&L? (link)

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

Score: 80.0 - Updated: 9/30/2015 7:48:22 PM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 74.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 73.8 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.


To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows


To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 72.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
How do I use the equipment in Newcomb 228? (link)
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Score: 70.0 - Updated: 8/5/2014 1:32:44 PM - Was this helpful?
Is there wireless in the Stackhouse Theater? (link)

Yes! Both secure (for W&L students and employees with AD credentials) and access for guests.

Score: 57.5 - Updated: 6/14/2012 11:05:16 AM - Was this helpful?
Which classrooms are smart classrooms? (link)
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Score: 47.0 - Updated: 10/1/2010 1:56:54 PM - Was this helpful?
How do I play a DVD in Stackhouse Theater in the Elrod Commons? (link)

Walk over to the dvd player in the front cabinet, insert the DVD and play the DVD from the podium. Additional infomation listed as Theater Equipment Instructions under "Documents" to the right -->

Score: 46.3 - Updated: 8/27/2013 1:54:36 PM - Was this helpful?
How do I log into SharePoint from off-campus? (link)
  • Navigate your browser to https://sharepoint.wlu.edu. The "https" is required and provides secure access to the site.
  • Log in with your network username. You may need to use the "AD\" prefix, for example, AD\doej
  • Use your network password.
Score: 42.5 - Updated: 10/28/2012 6:11:46 PM - Was this helpful?
Can I show a movie in the Stackhouse Theater? (link)

You can show your movie in the theater provided you pay the licensing fees.  There are exceptions.  For more information on licensing, click here.  Contact the Elrod Commons building coordinator at ext. 5000 for more information on how to set up the event.

Score: 41.3 - Updated: 6/14/2012 11:04:34 AM - Was this helpful?
How can I tell if my computer has a virus (security)? (link)

There are many possible indications of a computer virus. Here is a helpful link from Microsoft to help determine if your computer has a virus.

Score: 10.0 - Updated: 6/4/2012 2:14:40 PM - Was this helpful?
How do I log into Ingeniux? (link)
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Score: 10.0 - Updated: 6/19/2012 11:10:30 AM - Was this helpful?
Which classrooms have Sympodium systems? (link)

du Pont 102

Leyburn M 47

Newcomb 116

Newcomb 122 (wide screen version)

Payne 201

Science Addition G14

Science Addition 114

Science Addition 214

Score: 10.0 - Updated: 9/26/2013 11:31:27 AM - Was this helpful?
What is Notepad and where do I find it on my computer? (link)

Notepad is a Windows program (PC). You can access it by going to Start > Run and typing in Notepad. The program should then open.

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 9/24/2010 11:22:30 AM - Was this helpful?
How do I clone (image) my computer? (link)

Bring your computer to the Information desk in Leyburn Library.  You can find the hours in the Trip Saver section on the Student homepage.  We will work with you to find out what you need to have done to your image (for example back data up) and take your computer in and process your request. 

Applies To: Students

Score: 10.0 - Updated: 4/5/2011 11:13:47 AM - Was this helpful?
How do I deauthorize a computer with iTunes? (link)

1. Open iTunes.

2. From the Store menu, choose Deauthorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).

3. When prompted, enter your Apple ID and password, then click Deauthorize.

Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced. Also, make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.

To deauthorize all computers associated with your Apple ID

If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:

4. Click iTunes Store on the left side of iTunes.

5. If you're not signed in to the store, click the Account button, then enter your account name and password.

6. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.

7. In the Account Information window, click Deauthorize All.

Score: 10.0 - Updated: 4/20/2012 8:47:38 AM - Was this helpful?
How do I log into RightFax? (link)

On the entry page Click the box next to “Use Windows Authentication” and then Click the “Login” button. You do not need to enter your User ID or password on this page.

Score: 10.0 - Updated: 4/21/2014 9:48:15 AM - Was this helpful?
My computer is saying it would be rebooting within ## minutes, what should I do? (link)
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Applies To: Faculty, Staff

Score: 10.0 - Updated: 2/5/2015 1:54:06 PM - Was this helpful?
Is there a shortcut to login to Box? (link)
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Score: 10.0 - Updated: 5/13/2015 3:59:32 PM - Was this helpful?
How do I get my laptop computer to display on the projector? (link)

Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector.
Follow these steps for WINDOWS based laptops:
-Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors.
-Press and hold the Fn key on your keyboard (usually located in the lower left).
-Press the specific key for your laptop (F1-F12) that controls your external monitor port.  The key is usually indicated by an external monitor icon or the words "CRT/LCD".  For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination.  Check your owner's manual if you are unsure.
-Repeat the keystroke combination if the laptop does not project after the first attempt.

ForMAC laptops:
-An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent.  This cable normally comes with your laptop.  See your owner's manual for more details.
-Hook the adaptor cable directly to the projector or to the classroom podium connectors.
-It is best to turn on your MAC laptop after making the proper cable connections.  The laptop will see the external monitor and set itself up to send an image to it.

Score: 7.5 - Updated: 3/9/2010 10:49:26 AM - Was this helpful?
How can I get the Outlook client on my home computer? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.


Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Go to: Start|Control Panel|Mail
  2. Click on Show Profiles
  3. Click the Add button
  4. Enter a profile name: (suggest something like "Off-campus username")
  5. Then check the box next to: Manually configure server settings or additional server types.
  6. Click Next
  7. Select Microsoft Exchange
  8. Click Next
  9. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  10. In the field labeled "User Name" type: username (this is your network login ID)
  11. Click the More Settings button
  12. Go to the Connection tab
  13. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  14. Click on the Exchange Proxy Settings button
  15. Enter the following information:
  16. https://autodiscover.wlu.edu
  17. Check the box next to Connect using SSL only
  18. UNcheck the box next to Only connect to proxy servers that have this…
  19. Enter the following information:
  20. msstd:autodiscover.wlu.edu
  21. Check the box next to On slow networks, connect using HTTP first…
  22. Choose NTLM Authentication for Proxy authentication Settings


Score: 7.5 - Updated: 7/15/2013 3:36:10 PM - Was this helpful?
How do I set the region on a Macintosh computer? (link)

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Score: 7.5 - Updated: 9/18/2012 3:18:25 PM - Was this helpful?
How do I change the screen resolution on my computer? (link)

Windows XP -

  • Right click on your desktop
  • Click Properties
  • Click the Settings tab
  • In the Screen Resolution section, use the slider bar to choose the resolution you want.
  • Click the Apply button

Windows 7 -

  • Right click on your desktop
  • Click on Screen Resolution
  • Use the drop down box beside Resolution, use the slider bar to choose the resolution you want.
  • Click the Apply button



  • Click on System Preferences
  • Click Displays (If necessary, click the Display tab)
  • Choose the appropriate resolution from the list
Score: 7.5 - Updated: 10/1/2010 4:04:36 PM - Was this helpful?
What do I do if my Palm is not performing sync with my computer? (link)

It can be a two step problem

1st the Hot Sync Manager with the icon in the bottom tray must be on.

Start menu - Programs - Hot Sync Manager

2nd the proper User must be activated

Open Hot Sync Manager - Network - Correct User

Run Sync

Score: 7.5 - Updated: 4/7/2011 10:25:27 AM - Was this helpful?
What is the login information for the Wyse terminals? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 7/17/2013 3:28:14 PM - Was this helpful?
How can I move my music (iTunes)to a new computer? (link)

For this example, I'll go from a Windows machine to Apple, but the process should work in reverse, as well.

If you want to make this easy, you'll need to move all your music into the iTunes folder. There's an easy way to do this: In iTunes go the Advanced menu and choose Consolidate library.


Any music not already in the iTunes folder will not be deleted. You'll just have two copies. One inside the iTunes folder and one outside.


Now quit iTunes and go to My Documents, then My Music, and you should see the iTunes folder. Now you need a place to put that folder. It could be an external drive, a network drive, USB or the fasts is to use a jump drive. Whatever you use just needs to be big enough to hold all your data. Right click on the folder and choose Properties to find out how big it is.


Drag the iTunes folder and copy it to wherever you're temporarily storing it.


Then connect the storage device to the new computer. In this case a Mac.

                1. Install and launch iTunes. If iTunes asks to find your music say "no."

                2. Quit iTunes.

                3. Go to your Music folder.

                4. Move the existing iTunes folder to the trash.

                5. Copy the old iTunes folder off your storage device and put it where the old folder was.

                6. Open iTunes again.

                You should see your familiar library with ratings, play counts, etc.

Score: 7.5 - Updated: 4/20/2012 8:49:24 AM - Was this helpful?
How do I run softwear not installed on my computer? (link)
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Score: 7.5 - Updated: 8/17/2015 10:44:31 AM - Was this helpful?
Which classrooms have Tegrity (course capture) installations? (link)
Audio Only Static Camera Tracking Camera
Newcomb 120 Leyburn M47

du Pont 102

Parmly 306 Reid 215 Huntley 301
Parmly 307   Newcomb 116
Science Addition G16   Newcomb 122
Payne Hall 212   Science Addition 214
    Science Addition G14
    Payne Hall 201
    Wilson 2018

**Audio-only installations can be done upon request for professors who will be teaching in a space for the semester. Please allow one week lead time for installation.








Score: 6.0 - Updated: 9/4/2012 3:33:02 PM - Was this helpful?
Is there a computer in 345 Elrod Commons? (link)

Yes, while there construction on the front campus Commons 345 is considered a classroom and there will be a laptop for the school year. 

There is a DVD player and a VHS player in the room, along with cable TV.  Everything must be projected through the projector.

Score: 6.0 - Updated: 8/26/2014 1:05:52 PM - Was this helpful?
How do I reserve a hands-on computer lab for a class? (link)
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Score: 6.0 - Updated: 10/1/2010 2:22:47 PM - Was this helpful?
What free student software is available and how do I install on my computer? (link)

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

  • Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
  • Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

  • Microsoft downloads are FREE for students.
  • You can order backup discs for your products for $13.95 each.
  • You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful?
Which computer labs on campus have Audacity installed? (link)

Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302. 

Audacity is on the American Saddlebred and the Morgan images in the Stable.

Score: 6.0 - Updated: 4/13/2011 10:13:35 AM - Was this helpful?
How do I save data files on a "frozen" classroom PC or laptop from the ITS laptop pool? (link)

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:


Score: 5.5 - Updated: 3/8/2010 3:19:06 PM - Was this helpful?
How do I connect my Macintosh computer to a TV, VCR or a projector? (link)

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US


Score: 5.0 - Updated: 10/21/2013 5:23:28 PM - Was this helpful?
I'm visiting W&L as a guest. How do I use W&L's wireless network? (link)
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Score: 5.0 - Updated: 8/18/2015 10:23:37 AM - Was this helpful?
How do I configure a Linux computer for the secure wireless network? (link)

1. Edit the following file:  /etc/wpa_supplicant/wpa_supplicant.conf2. Copy and paste the following entries:

     pairwise=CCMP TKIP
     group=CCMP TKIP
     identity="WLU Username"
     password="WLU Password"

3. Save the wpa_supplicant.conf changes
4. Restart the WPA supplicant with the following command: /etc/init.d/wpa_supplicant restart5. Restart networking with the following command: /etc/init.d/network restart

Score: 5.0 - Updated: 10/1/2010 4:04:59 PM - Was this helpful?
Why am I unable to log into various Windows authenticated sites using FireFox 30 on a Mac or Linux computer? (link)

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Score: 4.6 - Updated: 10/7/2014 7:05:25 AM - Was this helpful?
Why do I always have to log in to the wireless network? How do I get onto the secure wireless network? (link)

The WLU wireless network allows users to access the network for a short period with authenticated access, or a long period with secure access. If you are just visiting campus for a day you should attach to the "wlu" wireless networks. If you are going to be using our wireless network frequently you will want to register for the secure wireless network. Registering on the secure network allows you to remain attached to the network without having to reauthenticate, and it encyrpts your network traffic so it is secure. To register on the Secure network go to Http://wireless.wlu.edu .

If you are not formally associated with WLU you can access the network as a guest by attaching to the "wlu" network. This network has some restrictions.    

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 9/3/2010 8:16:12 AM - Was this helpful?
How do I (Student) install the Microsoft Office product on my computer? (link)
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Applies To: Students

Score: 4.3 - Updated: 2/25/2015 11:19:36 AM - Was this helpful?
How do I (student) log into the GPS (Generals Payment System)? (link)
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Score: 3.8 - Updated: 1/7/2015 10:06:36 AM - Was this helpful?
Is there a computer in the Chavis Board Room (Elrod Commons room 206)? (link)
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Score: 3.3 - Updated: 10/1/2010 1:57:41 PM - Was this helpful?
How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link)

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Score: 3.3 - Updated: 10/26/2015 1:45:47 PM - Was this helpful?
How do I copy music from my iPhone, iPad, or iPod touch to my Computer for Free? (link)

Click this link found by our Mac technician.

Applies To: Students

Score: 3.3 - Updated: 1/2/2012 1:34:24 PM - Was this helpful?
How do I add the Active Directory Users and Computers MMC to a Windows 7 Computer? (link)

1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools

2. Open the appropriate folder and install the MMC

3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.

4. Expand Remote Server Administration tools

5. Open Role Administration Tools

6. Open AD DS and AD LDS Tools

7. Open AD DS Tools

8. Check Active Directory Administrative Center

9. Select OK

Score: 3.0 - Updated: 11/15/2013 12:56:12 PM - Was this helpful?
When user logs in to check their quarantine queue, they are unable to select a message. The error they receive is that the message does not exist in their queue and they are logged in as the wrong user. The error message suggests they log out and login again, but the problem remains. (link)

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as
2.) In the user's inbox there are two digests, one for
a@b.com and one for c@b.com.
3.) The user is clicking on a message in the
c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as
a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

Score: 1.3 - Updated: 3/8/2010 3:20:31 PM - Was this helpful?
Related Resources
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero