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How do I "merge" (link) tickets in Web Help Desk? (link)
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Score: 100.0 - Updated: 1/28/2011 10:47:29 AM - Was this helpful?
How do I end up with multiple tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 95.0 - Updated: 10/18/2010 3:39:12 PM - Was this helpful?
I spilled something on my laptop what should I do (WHD)? (link)

First turn your computer off, unplug it from the power source and take out the battery.

Second, lay the computer on a paper towel in a manner in which the liquid will drain out.

Third, take out as many components as you can (keyboard, harddrive, Dvd/CD and memory usually) and towel these parts off and leave everything to dry for 24 to 48 hours.

Forth, Check your warranty. Your computer will probably only be covered by the warranty if it has accidential coverage.  If you do not have a copy of your warranty at hand you can call your computers manufacturer.  They will be able to look up the warrenty information using your computers service tag.

If you have killed the motherboard of your computer with liquid, the hard drive is usually still okay. Take it to the Information Desk to see if any data can be retrieved.

Score: 77.5 - Updated: 6/7/2012 2:42:55 PM - Was this helpful?
I need help with a poster design. Who can help me? (link)

 Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff or Emily Cook to schedule an appointment or drop by the Information Desk Monday through Friday, 11 am to 7 pm to ask for help. During each appointment, clients will be briefed on cost structure, required software, resolution, coloration, and general appearance of the work they are creating. There will be no charge for this assistance.

The available software for graphic design will be Microsoft Publisher and Powerpoint and Adobe CS. Both Mac and PC computers are available for use in Leyburn Library. Note: All above programs are accessible to the W&L community on any computer via the stable. Log in using W&L credentials and select Common Applications for Microsoft Publisher, Powerpoint, etc. or Adobe Applications for Photoshop, InDesign, etc. Remember to save files to “My Documents”(files saved to the C: drive, or desktop when in The Stable, will be deleted permanently upon log off).

Score: 15.0 - Updated: 7/24/2013 10:39:01 AM - Was this helpful?
How can I get help using Zotero? (link)
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Score: 15.0 - Updated: 6/9/2014 9:21:07 AM - Was this helpful?
Who can I call for help (support)? (link)

Please contact the Information Desk in the library at extension 4357.

Score: 10.0 - Updated: 6/4/2012 12:39:00 PM - Was this helpful?
How do I access Outlook from the Web? (link)

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

Score: 10.0 - Updated: 7/9/2013 4:28:37 PM - Was this helpful?
How do I create a link in Ingeniux? (link)
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Score: 10.0 - Updated: 6/19/2012 11:13:58 AM - Was this helpful?
Who can help me with questions about Audacity and how to use it? (link)
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Score: 10.0 - Updated: 7/6/2011 11:17:15 AM - Was this helpful?
How do I use this Web Camera I got from the Library? (link)

Web Camera Instructions

For questions please contact ITS: (540) 458-4357.

PC Installation:

  1. Log into PC;
  2. Plug in camera to USB port;
  3. Open "My Computer";
  4. Click on "USB Video Device";
    A window will appear showing what the camera sees.
    Notice that when the camera is recording, a red ring lights up on the camera.
  5. To stop recording: close video window.

Mac Installation:

  1. Log into Mac;
  2. Plug in camera to USB port.

Edit Web Camera Files (Mac only):

  1. Once the camera has appeared in Finder, locate the folder named DCIM;
  2. Under DCIM is the Video folder;
  3. Copy the folder or video files that you want onto your H:\ drive;
  4. Start up iMovie;
  5. Go to File: Import Movies and choose the folder or movies you want to import;
  6. Right click on the file and select Play Full Screen.
Score: 10.0 - Updated: 6/7/2012 2:59:42 PM - Was this helpful?
What does PhoneMail help me (student)? (link)
  • Answers your telephone automatically and plays your personal greeting to callers
  • Accepts and stores voice messages in your PhoneMail mailbox
  • Plays back your messages at your convenience
  • Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:07:22 PM - Was this helpful?
How do I do a mail merge? (link)

Mail merges can be done in Word.  If you need assistance please contact the Information Desk at X 4357 or enter a ticket in WebHelpDesk.  See Related Resources if using Word 2010.

Score: 10.0 - Updated: 11/12/2012 11:40:36 AM - Was this helpful?
What can I do to help increase the preformance of Outlook? (link)

Check the number of e-mail messages you have in your inbox and various folders.  Microsoft reccommends that you maintain a range of 2,500 to 5,000 items in a folder.  Your inbox is considered a folder.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 5/7/2012 10:34:58 AM - Was this helpful?
Where can I find help with iMovie? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 5/3/2013 2:51:53 PM - Was this helpful?
How do I create anchor link? (link)
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Score: 10.0 - Updated: 9/18/2014 11:29:45 AM - Was this helpful?
Where do I go for help with Adobe Illustrator? (link)

Log into Atomic Learning go.wlu.edu/learn and search for Adobe Illustrator. You can take the entire class or search for the topic and watch what you need assistance with at that time.

Score: 10.0 - Updated: 1/27/2015 10:19:49 AM - Was this helpful?
Who should I contact for Sakai help? (link)

Contact the Information Desk in Leyburn Library at extension 4357 for basic Sakai questions.

For more in-depth Sakai questions or for training on any of the tools in Sakai please submit a request to help@wlu.edu with the details.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 10/7/2013 2:03:02 PM - Was this helpful?
What steps usually correct web matriculation? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 10/1/2010 4:01:19 PM - Was this helpful?
Where can I find help with Excel 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:50:58 PM - Was this helpful?
Where can I find help with Outlook 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Outlook 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:52:41 PM - Was this helpful?
Where can I find help with SharePoint 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: SharePoint 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:53:26 PM - Was this helpful?
Where can I find help with Adobe PhotoShop? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Adobe PhotoShop, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:54:28 PM - Was this helpful?
How do I access Informer Web Reporting? (link)

In your browser, go to http://go.wlu.edu/datareporting

Applies To: Faculty, Staff

Score: 7.5 - Updated: 10/27/2014 1:06:27 PM - Was this helpful?
Can my course have a web site for the term? (link)

Yes.  Within every course folder on the L: drive, there is a "public_html" folder that is automatically created.  Create your course content there and the URL to the site will be accessible from http://Courses.wlu.edu

Applies To: Faculty

Score: 6.0 - Updated: 6/17/2011 2:32:43 PM - Was this helpful?
Where can I (student) go for technical help with foreign languages? (link)

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

Score: 6.0 - Updated: 8/27/2013 1:59:35 PM - Was this helpful?
How do I increase the font size in Outlook Web App? (link)
  • Open your browser and log in to owa.wlu.edu.
  • At the top on the right, click on Options.
  • Click on See All Options.
  • Click on Settings -> Mail.
  • Under the Message Format heading, choose 'Choose Message Font.'
  • As you choose your options (Font, Font size, Bold, Italics, Underline and Text color), the sample text is displayed in the box underneath.
  • On the bottom right, click on Save.
  • To return to your Mailbox, click on Mail at the top.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/12/2013 10:29:58 AM - Was this helpful?
How to print merge name bags in Publisher? (link)

1.      Open Publisher

2.      File > New

3.      There is a box in the top right that says “Search for Templates

4.      In that box, type, “5392” (or the form number) and hit “Enter” or click on the magnifying glass.

5.      The template for the badges should appear. In the bottom right corner, click on Create.

6.      Click on the Mailings tab

7.      Select Mail Merge (down arrow) > Step by Step Mail Merge Wizard.

8.      On the right side, under Create recipient list, choose Use an Existing List

9.      Click Next: Create or connect to a recipient list. A browse screen should appear. Browse to the excel file with the names.

10.  Click Next: Prepare your Publication. Choose Sheet 1 when you are prompted.

11.  Click OK.

12.  Grab the Class List for Course Name Winter ’12 (highlighted below in yellow) and drag it to the name badge field:

13.  Select “F2” and drag it below the Class List for Course Name Winter ’12.

14.  Put your cursor above Class List for Journalism and type in "Title of your Event"

 

 

15.  Highlight everything and center justify, make any changes to the font (bold, etc.)

16.  Select Create Merged Publication.

17.  Select Print Preview and make sure you’re happy with the editing. If not, click on Previous: Prepare your publication down at the bottom of the screen.

18.  Select Print - Merge to Printer when you’re happy with it.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 3/5/2012 11:45:32 AM - Was this helpful?
Can I do an e-mail (Outlook) merge form letter? (link)
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Score: 6.0 - Updated: 7/12/2013 2:52:09 PM - Was this helpful?
Which browser should I use with Outlook Web App (OWA)? (link)

From the Microsoft website:

To use the complete set of features that are available in Outlook Web App (OWA) and the web management interface (also known as the premium version), you can use the following browsers on a computer that runs Windows XP, Windows Server 2003, Windows Vista, or Windows 7:

  • Internet Explorer 7 and later versions.
  • Firefox 3.0.1 and later versions.
  • Chrome 3.0.195.27 and later versions.

On a computer that is running Max OS X, you can use the following browsers:

  • Safari 3.1 and later versions.
  • Firefox 3.0.1 and later versions.

On a computer that is running Linux, you can use the following browser:

  • Firefox 3.0.1 and later versions.

If you use a web browser that does not support the full feature set, Outlook Web App opens in the light version.

Score: 6.0 - Updated: 7/12/2013 11:03:37 AM - Was this helpful?
Is there a way to merge the participants from other sections into one Sakai course site? (link)

Go to Site Info > Import from Site, then choose the third option, which is "I would like to merge my user(s)".

In the next screen, check the box of the site that contains the students you want to import.

If you log into Sakai, enter the "Sakai Help at W&L" site, click on "Tegrity Screencasts", there is a screencast that shows this process titled "Merging Enrollments".

 

Applies To: Faculty

Score: 5.0 - Updated: 1/8/2014 1:35:28 PM - Was this helpful?
URLs--What are the web addresses used to access SharePoint at WLU? (link)
You can access the collaboration portal by going to https://sharepoint.wlu.edu/Pages/Default.aspx

Applies To: Faculty, Staff

Score: 5.0 - Updated: 7/29/2013 9:28:28 AM - Was this helpful?
How do I re-use content (merge data) from a previous course in Sakai? (link)
  1. In the destination site, click on Site Info.
  2. Click Import from Site.
  3. Click I would like to merge my data
  4. Check the box next to the course that has the content you want to copy.
  5. Click Continue.
  6. Choose the appropriate content area (Announcements, Assignments, Resources)
  7. Click Finish

All of the content from that particular area will now reside in the destination site. Note that in order to import content into a particular area, that area must be added as a tool into the destination site. For example, if you'd like to import a quiz into the destination site, the Tests & Quizzes tool must be added to the destination site for it to appear.

Applies To: Faculty

Score: 5.0 - Updated: 5/4/2010 11:43:30 AM - Was this helpful?
Where can I get help with large format scanning? (link)
  • Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff to schedule an appointment or drop by the Information Desk Monday through Thursday from 4-8 pm. and ask for Brandon Bucy.
  • Items to be scanned may be dropped off at the Information Desk of the Leyburn at any time. We will have a turnaround time of 2 business days.
Score: 5.0 - Updated: 10/26/2010 10:51:42 AM - Was this helpful?
How do I update an existing web page (Ingeniux)? (link)
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Score: 5.0 - Updated: 6/19/2012 11:07:55 AM - Was this helpful?
How do I forward a message that is archived using Outlook Web App? (link)
  1. In Outlook Web App highlight your message.
  2. Click on View the original item. (E-mail stubs only show a portion of the original message)
  3. Log in with AD\username and your password.
  4. At the top, hover over the buttons until you find the Download button.
  5. Click on the Download button.
  6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
  7. Choose Open.
  8. When message opens, click on Forward.
  9. Send to recipient.

 

 

Score: 5.0 - Updated: 7/12/2013 2:04:10 PM - Was this helpful?
What information should we collect if a student is having problems with web matriculation? (link)
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Score: 5.0 - Updated: 10/1/2010 4:01:01 PM - Was this helpful?
Why are some files unavailable in my personal web site? (link)

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

 

This will force all the rights in the public_html folder to be recalculated.

Score: 5.0 - Updated: 6/7/2012 1:38:07 PM - Was this helpful?
How do I create a web page in iWeb '11? (link)

Apple has great tutorials on their site.  Please click here to find out more about iWeb.

Score: 5.0 - Updated: 4/5/2011 11:38:49 AM - Was this helpful?
I copied data from Excel into Word and it wants to update the link, what do I do? (link)

First select the entire document by clicking Control A.

Then click Control/Shift/F9 and it will remove all links.

Save the document.

Score: 5.0 - Updated: 8/3/2012 12:50:57 PM - Was this helpful?
What are the web URLs for Enterprise Vault? (link)

All browsers:

Access to the vault: http://archive.wlu.edu

Browser search URL: http://archive.wlu.edu/EnterpriseVault/search.asp

 

IE 9 & 10 only:

Archive Explorer URL: http://archive.wlu.edu/EnterpriseVault/ArchiveExplorerUI.asp

Integrated search URL: http://archive.wlu.edu/EnterpriseVault/searcho2k.asp

Applies To: Faculty, Students

Score: 5.0 - Updated: 1/8/2014 9:27:54 AM - Was this helpful?
What does the HELP key do on my NEC phone? (link)
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Score: 5.0 - Updated: 2/24/2014 9:50:01 AM - Was this helpful?
How do I lock my Mac when I walk away from my desk? (link)
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Score: 5.0 - Updated: 6/6/2014 8:57:06 AM - Was this helpful?
How do I turn off desk top alerts using Outlook 2007? (link)

 

Turn Off Alerts

1. On the Tools menu, click Options.

2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.

3. Under When new items arrive in my Inbox, clear the Display a New Mail Desktop Alert (default Inbox only) check box.

Note To suppress other notifications such as playing sounds, changing the mouse pointer, or displaying an envelope icon in the notification area, clear the Play a sound, Briefly change the mouse cursor, or Show an envelope icon in the notification area check box, respectively.

 

Applies To: Faculty, Staff

Score: 4.3 - Updated: 10/1/2010 3:55:50 PM - Was this helpful?
What is the web address for the EOP spam filter quarantine? (link)

http://spam.wlu.edu

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:55:31 AM - Was this helpful?
How do I access a shared mailbox through Outlook Web App (OWA)? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 9/21/2016 2:43:16 PM - Was this helpful?
I (student) clicked on a link in an email and responded to the phishing attempt, what should I do? (link)
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Applies To: Students

Score: 4.3 - Updated: 6/11/2014 11:16:40 AM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 4.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
How can I show a file directory listing in a folder on my web site? (link)

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Score: 3.8 - Updated: 6/7/2012 3:08:58 PM - Was this helpful?
How do I mass delete e-mails from my Inbox in Outlook Web App (OWA)? (link)
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Applies To: Staff

Score: 3.8 - Updated: 7/12/2013 2:34:49 PM - Was this helpful?
How do I send an e-mail attachment with the Tegrity link out of Sakai to a trusted viewer? (link)

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

 

Score: 3.8 - Updated: 4/12/2012 10:26:58 AM - Was this helpful?
How do I get Help from the online UC Client I use with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 5/30/2014 9:28:07 AM - Was this helpful?
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Score: 3.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 2.7 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
Why do authenticated forms embedded in unauthenticated web pages display a 401 Access Denied error using Firefox 40? (link)

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

  • typing “about:config” in the address bar
  • clicking “I’ll be careful, I promise!”
  • searching for the Preference Name:  network.auth.allow-subresource-auth
  • Click the “1” next to that in the Value column and change to “2”
  • click OK. 

Once you refresh the page it will prompt for login. 

Score: 2.3 - Updated: 9/8/2015 10:29:38 AM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

 

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

 

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
I'm getting the error "The maximum number of cookie values has been reached" when I am logged into WebAdvisor. The same issue will happen with Student workflows, Web Time Entry Workflows, etc. (link)

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it

 

Score: 1.9 - Updated: 1/29/2015 2:53:08 PM - Was this helpful?
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