Applies To: Faculty, Staff

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Yes. The Outlook plugin for Box is compatible with Microsoft Outlook versions 2013, 2010 and 2007. There is no Outlook plug-in available for Macs.

More information about the Outlook plugin for Box is available here: https://wlu.app.box.com/services/browse/49/box_for_outlook

(There is a download link to the latest version available at that web address.)

• Good Reader
• iAnnotate PDF

Yes, there is training on the Atomic learning site under My Campus Training/Box at W&L - click this link

There is also training on the Box site - click this link

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

You have two options:

http://box.wlu.edu

http://wlu.box.com

The file upload limit in Box is 5GB. This is a system wide setting that cannot be changed.

Please read the updated FAQ here: https://support.box.com/hc/en-us/articles/200519838-What-Browsers-does-Box-officially-support-

Applies To: Faculty, Staff, Students

Applies To: Students

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

• Office 2007 or older
• Windows XP or older
• Any version of Office for Mac
  • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Applies To: Students

Unfortunately, no. It cannot be pre-installed in the lab environment.

That said, you may certainly use Box Edit. Box Edit will prompt you to install it any time you log into a computer, log in to your Box account, and then attempt to edit a file.

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

You can improve the accuracy of the University's spam-filtering tool by forwarding unwanted e-mail to spam@wlu.edu. Please forward the unwanted e-mail as an attachment, in order to provide necessary details about the e-mail. 

Applies To: Faculty, Staff

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

1. Go to Settings
2. Choose "Accounts & Sync"
3. Remove any non-functioning accounts
4. Choose "Add Account"
5. Choose "Exchange and Active Sync"
6. Choose "Manual Setup"
7. Enter your email address
8. Enter "owa.wlu.edu" as your Server address
9. Enter "ad" as your Domain
10. Enter your username as "ad.wlu.edu\username" and password
11. Check the  "This server requires an encrypted SSL connection." Box.
12. Choose "Next"
13. Select the items you wish to sync. 
14. Choose "Finish Setup"
15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

The University provides site licensing for these products on University-owned equipment:

• Microsoft Windows Upgrades
• Microsoft Office Professional and Enterprise
• Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Request your own activation keys using the following form

Click here

Applies To: Faculty, Staff

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

• H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
• I: directory - Employees in your department only. Quota: 4 gigabytes.
• J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offies. Quota for all departments: 30 gigabytes.
• L: directory  - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.  Quota for all courses: 500 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk if you need additional space.

Applies To: Faculty, Staff

Submit a Help Ticket at http://go.wlu.edu/HelpTicket and ITS staff will unlock the account for you.

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone.

1.    To begin using the Kindle, you will need to register it with your Amazon account. If you do not have an Amazon account, one can be easily created for free online. http://www.amazon.com/

2.     Use the 5-Way Control Knob to navigate the cursor to “Register” and click the control knob to select. Then type in your Amazon account email address and password to activate the device under your account and navigate down to “Select”. PLEASE BE SURE TO DEREGISTER THE DEVICE BEFORE RETURNING IT TO THE LIBRARY (see steps 6 and 7).

3.     In order to view items currently on the Kindle, hit the “Home” key and if the top of the screen does not say “Showing All ~ Items”, go to the top of the screen and navigate the cursor left to scroll between “Personal Documents” (PDFs, etc), “Subscriptions” (Newspapers, Magazines, and Blogs), “Books” (Amazon Kindle Books), and “All My Items” (All Items). Select the type of content you want, and browse.

4.     In order to put new content on the Kindle, you can either purchase and download content wirelessly from Amazon in the Kindle Store (accessed by hitting the “Menu” button and selecting “Shop in Kindle Store”), or you can add content directly by plugging it into your computer through the provided USB cable. Once you have plugged in the kindle to your computer, simply moved the desired files into the “Kindle” folder that will appear automatically under My Computer, and they will appear under “Personal Documents” on the Kindle.

5.     While viewing a document, flip between pages using the “Prev Page” and “Next Page” buttons. You can also using the “Aa” key on the keyboard to change the size of the font, screen rotation, and Text-to-Speech options.

6.     Before returning the Kindle, please check in “Personal Docs” (see step 2) to ensure that all of your documents have been deleted (navigate down to the document and press the directional knob to the left, then select delete, and confirm deletion) to ensure your items will not be left for future patrons.

7.     Before returning the Kindle, PLEASE BE SURE TO DEREGISTER THE DEVICE FROM YOUR AMAZON ACCOUNT. This is to ensure that no future patrons could accidentally access the Amazon Store through your account to purchase books or other content. Hit the “Menu” button, and scroll down to “Settings”. Once in the “Settings and Device Information” screen, navigate to and select “Deregister” and select “OK” in the following dialogue box.

1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
2. Site Actions > Site Permissions
3. Select the name of the group to which you want to add the person.
4. Click New in the light gray bar above the list of current group members.
5. Type in or browse the address book for the username.
6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
7. Click OK.

Applies To: Faculty, Staff

Yes. To publish a personal homepage, follow the follwing steps:

1. In your H: drive, create a new folder named "public_html"
2. Open the properties of the public_html folder
3. Open the Security tab
4. Select the "WWW" user entry
5. Toggle on the "Read/Execute" rights for the WWW user and save
6. Send an email to Jeff Knudson jknudson@wlu.edu requesting that your site be registered with the web servers

Mac users will need to access a Windows computer image at MyVI to complete this proceedure.

Your hompage URL will be in the format: http://home.wlu.edu/~username w

here "username" is your user name.

This site supports only static HTML documents.

You can follow Washington and Lee on any of the following social media sites. Click on these links on the bottom of the W&L homepage:

"What's News" blog
Facebook fan page
YouTube Channel
Twitter feed
University News RSS feed
"Generally Speaking" e-Newsletter

RECORDING YOUR PERSONAL PHONEMAIL GREETING

1. Access your PhoneMail box
2. Press 8 for Answering Options
3. Press 1 for Change Greeting
4. Press 1 for Regular Greeting
5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
6. Record Greeting
7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

If your account is locked due to do many bad login attemps please contact the Information Desk in Leyburn library by calling 540-458-4357 or placing a ticket in the Web Help Desk system https://help.wlu.edu/helpdesk/WebObjects/Helpdesk/

1.Find the folder you want to move (in the Resources area of the course)

2.      From the Actions menu choose Move.

3.      Click on the “Show other sites” link in the bottom gray bar.

4.      Choose “Paste moved items” from the Action dropdown menu next to the folder where you’d to move the items.

5.      You can also click on the plus sign next to a folder to drill down into that folder and choose a folder within that folder.

Applies To: Faculty, Students

Yes! The university has a campus-wide license for Poll Everywhere. If you would like to use Poll Everywhere for a class, organization or department, contact the Information Desk in Leyburn Library at 540-458-4357 or send an email to help@wlu.edu with your request.

Applies To: Faculty, Staff

For this example, I'll go from a Windows machine to Apple, but the process should work in reverse, as well.

If you want to make this easy, you'll need to move all your music into the iTunes folder. There's an easy way to do this: In iTunes go the Advanced menu and choose Consolidate library.

Any music not already in the iTunes folder will not be deleted. You'll just have two copies. One inside the iTunes folder and one outside.

Now quit iTunes and go to My Documents, then My Music, and you should see the iTunes folder. Now you need a place to put that folder. It could be an external drive, a network drive, USB or the fasts is to use a jump drive. Whatever you use just needs to be big enough to hold all your data. Right click on the folder and choose Properties to find out how big it is.

Drag the iTunes folder and copy it to wherever you're temporarily storing it.

Then connect the storage device to the new computer. In this case a Mac.

                1. Install and launch iTunes. If iTunes asks to find your music say "no."

                2. Quit iTunes.

                3. Go to your Music folder.

                4. Move the existing iTunes folder to the trash.

                5. Copy the old iTunes folder off your storage device and put it where the old folder was.

                6. Open iTunes again.

                You should see your familiar library with ratings, play counts, etc.

Applies To: Students

Applies To: Faculty, Staff

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Faculty and staff can purchase the current Office suite, which includes Outlook, online at wlu.onthehub.com. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

1. Click the bottom left to bring up your tiles and type in Mail.
2. Select Mail in Settings
3. Click on Show Profiles
4. Click the Add button
5. Enter a profile name: (suggest something like "Off-campus username")
6. Then check the box next to: Manually configure server settings or additional server types.
7. Click Next
8. Select Microsoft Exchange
9. Click Next
10. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
11. In the field labeled "User Name" type: username (this is your network login ID)
12. Click the More Settings button
13. Go to the Connection tab
14. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
15. Click on the Exchange Proxy Settings button
16. Enter the following information:
17. autodiscover.wlu.edu
18. Check the box next to Connect using SSL only
19. Check the box next to Only connect to proxy servers that have this…
20. Enter the following information:
21. msstd:autodiscover.wlu.edu
22. Check the box next to On slow networks, connect using HTTP first…
23. Choose NTLM Authentication for Proxy authentication Settings
24. OK/Apply and OK/to get back to the "Add Account"
25. Click Next
26. If on campus activate your wireless.
27. Click on Outlook and sign in with your password.

Applies To: Faculty, Staff

• H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
• I: directory - Employees in your department only.  Quota: 4 gigabytes.
• J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offices. Quota for all departments: 30 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk  if you need additional space.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Students

In Calendar click your HOME tab
Find Manage Calendars
Click Open Calendars dropdown to
Open Shared
Type the name in of the calendar

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Settings > General > Reset > Erase All Content and Settings

You will be asked to confirm two times.

All of your applications, network settings, e-mail information and iTunes account information will be wiped off of the iPad.

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

This will force all the rights in the public_html folder to be recalculated.

1.     If that is the folder you want, you can move it or copy it to the new location by going to the Resources section, check the checkbox next to the folder name, and choose Copy or Move from the Actions menu.

2.     After you’ve clicked on Copy or Move, you need to select the “Show Other Sites” link at the bottom of the screen.

3.     Browse to the site where you’d like to copy or move your folder.  Click the checkbox next to the folder where you want the links folder to go (Probably the top level Resources folder) and select Paste Copied Items from the Actions Menu.

See the screen shots in the Resources Document

Applies To: Faculty, Staff

Log into Atomic Learning and under Excel 2010 click on Section G Workbook Views and Page Setup.

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page. 

You can move or copy multiple files all at once:

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

Applies To: Students

• Because the system offers PhoneMail, call waiting is not available.
• To dial any campus extension, dial only the last four digits.
• On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

Add the discussion forum tool to the site.

Allow new threads and allow attachments.

Have the students create a thread, post their assignments as attachments and then have three other students post replies to those threads. If a student goes in and sees that a particular paper already has three replies, then she or he needs to look at another paper. I don’t think there’s a way you can enforce this automatically, you just have to tell the students to pay attention.

If you look at the times submitted for the replies, you’ll be able to see who did the first three replies.

Applies To: Faculty, Staff

1. Open the Global Address List (GAL) by clicking the address book button(looks like a little open book)

2. Search the GAL for the user

3. Highlight the user> right click> click 'Add to Contacts'>

4. At this point you can either click 'Save & Close' and then manually move the contact from your default Contacts address book to your custom book OR you can select the Microsoft icon (top left) select 'Move'>'Copy to Folder'>select your custom address book folder>click OK>close the contact window without saving.

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.