Applies To: Students

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

• Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
• Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

• Microsoft downloads are FREE for students.
• You can order backup discs for your products for $13.95 each.
• You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

You can download Microsoft Security Essentials at the following site: 

http://www.microsoft.com/security_essentials/

Please uninstall any other antivirus software you might have before installing.

1. Open the Word Document.

2. Click on File in the upper Left hand corner.

3. Click on Save As

4. Choose PDF from the Save as type drop down.

5. Name the file and click save.

The PDF will be created in the same folder as the original word document.

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page. 

Paint is a drawing tool you can use to create simple or elaborate drawings. These drawings can be either black-and-white or color, and can be saved as bitmap files. You can print your drawing, use it for your desktop background, or paste it into another document. You can even use Paint to view and edit scanned photos.

You can also use Paint to work with pictures, such as .jpg, .gif, or .bmp files. You can paste a Paint picture into another document you've created, or use it as your desktop background.

You use the username assigned to you such as smitha15 for any of the products on campus.  You use the username smitha15@mail.wlu.edu to access your e-mail.
If you are adding your e-mail on your phone your username is smitha15@mail.wlu.edu

The password.wlu.edu change page syncs both the AD (ActiveDirectory) campus and e-mail password.

Applies To: Students

Applies To: Staff

Microsoft Office 2007 includes Word, Excel, PowerPoint, and Access.

Applies To: Students

Open Word 2010, click on Mailings tab on the Ribbon:

1.Click on Envelopes
2.Click on Options
3.Under Delivery Address, click on Font
4.Choose desired Font, i.e. Calibri, Regular, Size 12
5.Click on Set As Default and select Yes (Do you want to change the default envelope address font to Calibri, 12pt?)

Then, click on Font under Return Address
Repeat steps 3 to 5.
click on OK, then click on Close.
Save the document.

If the default goes back to +Headings.
Show hidden files then edit the Normal.dot template in
Documents and Settings\user\Application Data\Microsoft\Templates\normal.dot and save. 



 

First, make sure that each carafe is at least half full. Then cut your bagel in half and wrap each half in a paper towel. Place each half the wrapped bagel face first onto a heating plate on the coffee maker, then place the coffee carafe on top of it. The hotplate will heat the face of the bagel, while the pot heats the top of it. DO NOT LEAVE THE BAGEL UNATTENDED. After two minutes you should test the Bagel for doneness.   

The Office 2007 Suite is located on the American Paint and the American Saddlebred, and the Morgan images in the Stable.

Applies To: Faculty, Staff

Author: Flash Floyd

MDID:
1.  On the machine you are installing, create an ImageViewer folder (usually C:\Program Files\ImageViewer), and copy all the files in UCTOOLS\OTHER\MDID\ImageViewer2_PC  into the local ImageViewer folder.  Create a shortcut in Start, All Programs for the new application.
2.  Run the application. After it loads and prompts for a username/password, select "Preferences" in the upper right corner of the application and change two settings: MDID URL should be http://mdid2.wlu.edu ( http://mdid2.wlu.edu/ ), and Local Image Cache Directory can be set to any local folder that the user can access (varies depending on installation).
3. Test ID=biged, password - biged

Artstor:
Found in UCTOOLS\OTHER\ARTSTOR(EK).
1. Open the ZIP file and run executable to install.
2. Open program
3. You may need to click "unblock" on a windows security prompt
4. From menu, Insert, Image Groups from Artstor
5. Authenticate Now prompt - Use the ID=tech1@wlu.edu  PW=artstorinstall
6.  You should see a selection of shows that can be downloaded

There are many possible indications of a computer virus. Here is a helpful link from Microsoft to help determine if your computer has a virus.

1. In WebAdvisor: Go to the student profile page, enter a student's ID, and part of the information that will appear includes Advisor Name, email, etc.

2. In Colleague, many of the departmental administrative assistants have access to certain screens designated by the Registrar. On one or more of those screens, this information exists. So faculty could check with these departmental administrative assistants as well.

Applies To: Faculty

Notepad is a Windows program (PC). You can access it by going to Start > Run and typing in Notepad. The program should then open.

Applies To: Faculty, Staff, Students

• Answers your telephone automatically and plays your personal greeting to callers
• Accepts and stores voice messages in your PhoneMail mailbox
• Plays back your messages at your convenience
• Allows you to send and receive messages anytime, from anywhere

Applies To: Students

W&L’s system is linked directly to the area Emergency 911 notification system. 911 should only be used in life threatening situations. Minor emergency calls should be placed to University Security at 8999 from any W&L extension. You may place a call to E-911 by dialing 9+911. In most cases, the E-911 dispatcher will see the phone number you are dialing from and your location on their dispatch screen.

If you accidentally dial 911, please don’t hang up. Simply identify yourself and tell them there is no emergency at your location. There are cases when 911 is accidentally dialed, especially on international calls which require a 9-0-11 prefix or when using a fax machine. If you hang up, the 911 dispatcher is obligated to pursue the call to try to determine if there is an actual emergency.

Be sure to dial carefully. If you unintentionally contact a 911 dispatcher, please explain your mistake to them and you will have played an important role in making the system work properly (and you won’t be responsible for emergency crews rolling up to your dorm on a false alarm).

Applies To: Students

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

The following instructions will help you complete your calls on the W&L phone system:

To Call Another W&L Phone Extension:

Dial the last four digits

To Call a Local Number Off Campus:

Dial 9, wait for dial tone and dial the seven digit number

Local exchanges include: 258-Glasgow; 261, 264-Buena Vista; 291-Natural Bridge; 348-Brownsburg; 458, 460, 461, 462, 463, 464-Lexington.

To Call Long Distance (Direct Dial):

Authorization codes are required for long distance service. Dial 9 + 1 + (area code) + (phone number), wait for double beep, + (authorization code).

To Call Long Distance (Calling Card):

You may use a calling card to access the long distance carrier of your choice by following the instructions listed earlier in this handbook under “Long Distance Service.”

To Make International Calls

Dial 9 + 011 + (country code) + (city routing) + (local phone number), wait for double beep + (authorization code). Please be very careful when dialing international calls. Misdialing the initial digits can result in an inadvertent call to Emergency 911 services.

To Make Local or Long Distance Directory Assistance Calls:

Dial 9 + 1 + (area code) + 555-1212, wait for double beep, + (authorization code). The charge for this call is the prevailing rate at the time.

900 calls and 411 directory assistance calls are blocked.

Applies To: Students

Bring your computer to the Information desk in Leyburn Library.  You can find the hours in the Trip Saver section on the Student homepage.  We will work with you to find out what you need to have done to your image (for example back data up) and take your computer in and process your request. 

Applies To: Students

1. Open iTunes.

2. From the Store menu, choose Deauthorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).

3. When prompted, enter your Apple ID and password, then click Deauthorize.

Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced. Also, make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.

To deauthorize all computers associated with your Apple ID

If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:

4. Click iTunes Store on the left side of iTunes.

5. If you're not signed in to the store, click the Account button, then enter your account name and password.

6. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.

7. In the Account Information window, click Deauthorize All.

Applies To: Faculty, Staff

Applies To: Students

Applies To: Students

If your computer crashes or the Office 2010 application you are using fails click on "File" > "Options" > " Save" and look for the "Auto Recovery file location". Copy that location and paste in into your Run window (Start > Run in XP Start > Search files and folders in Windows 7).  You can also browse to this location.

If you do not find your document use Search to search for any file that was created during the timeframe you worked on your document. While you work on a document temporary files are created and by opening these files ( .tmp files) with word or wordpad you may find your document.  

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

• Office 2007 or older
• Windows XP or older
• Any version of Office for Mac
  • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.

Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector.
  
Follow these steps for WINDOWS based laptops:
-Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors.
-Press and hold the Fn key on your keyboard (usually located in the lower left).
-Press the specific key for your laptop (F1-F12) that controls your external monitor port.  The key is usually indicated by an external monitor icon or the words "CRT/LCD".  For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination.  Check your owner's manual if you are unsure.
-Repeat the keystroke combination if the laptop does not project after the first attempt.

ForMAC laptops:
-An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent.  This cable normally comes with your laptop.  See your owner's manual for more details.
-Hook the adaptor cable directly to the projector or to the classroom podium connectors.
-It is best to turn on your MAC laptop after making the proper cable connections.  The laptop will see the external monitor and set itself up to send an image to it.

To add a student:

1. Go to the course site in Sakai
2. Go to Site Info > Add Participants
3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
   
4. Continue
5. Select Student
6. Continue
7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
8. Continue
9. Finish

To remove a student from a class:

1. Go to Site Info and scroll down to the list of enrollees
2. Check the box next to his/her name
3. Check the Remove checkbox
4. Click Update Participants

Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

1. Go to: Start|Control Panel|Mail
2. Click on Show Profiles
3. Click the Add button
4. Enter a profile name: (suggest something like "Off-campus username")
5. Then check the box next to: Manually configure server settings or additional server types.
6. Click Next
7. Select Microsoft Exchange
8. Click Next
9. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
10. In the field labeled "User Name" type: username (this is your network login ID)
11. Click the More Settings button
12. Go to the Connection tab
13. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
14. Click on the Exchange Proxy Settings button
15. Enter the following information:
16. https://autodiscover.wlu.edu
17. Check the box next to Connect using SSL only
18. UNcheck the box next to Only connect to proxy servers that have this…
19. Enter the following information:
20. msstd:autodiscover.wlu.edu
21. Check the box next to On slow networks, connect using HTTP first…
22. Choose NTLM Authentication for Proxy authentication Settings

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Windows XP -

• Right click on your desktop
• Click Properties
• Click the Settings tab
• In the Screen Resolution section, use the slider bar to choose the resolution you want.
• Click the Apply button

Windows 7 -

• Right click on your desktop
• Click on Screen Resolution
• Use the drop down box beside Resolution, use the slider bar to choose the resolution you want.
• Click the Apply button

Macintosh

• Click on System Preferences
• Click Displays (If necessary, click the Display tab)
• Choose the appropriate resolution from the list

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

• You will be billed for unanswered long distance calls if you listen to a ring or busy signal for 30 seconds or more (approximately 4 rings) after completion of dialing. You will be charged for a one minute call. Credit will not be issued for these calls.
• Students must not bill calls directly to their residence hall telephone number (i.e., accepting collect calls and third party calls). The cost of the call plus a handling fee of $20.00 will be charged to the extension to which the call has been billed.
• University telephones must not be removed from their assigned locations. The ROLM-phone will not work with any other system. The actual cost to replace a missing phone or phones damaged beyond repair will be charged to resident of the room. Phones will not be replaced until a report has been filed with the Telecommunications Office.
• If you damage or deface your phone, a charge for damages, time, and materials will be made against your account for any repairs (usually a minimum of $50).
• Students must keep the phones plugged in at all times. If a phone is detected unplugged, a $5.00 fee will be charged. Unplugged phones create problems for our system. The Do Not Disturb (DND) feature has been provided to help you avoid this fee.
• Be aware that some 800 number calls convert to toll calls (900 number). If you connect with one of these numbers, the cost of the call will be passed along to you. Direct dialing of 900 number services is blocked in our system.
• If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact W&L's Telecommunications Office in person. You will be responsible for all calls made prior to your notification in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately.

Applies To: Students

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

It can be a two step problem

1st the Hot Sync Manager with the icon in the bottom tray must be on.

Start menu - Programs - Hot Sync Manager

2nd the proper User must be activated

Open Hot Sync Manager - Network - Correct User

Run Sync

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

These instructions will get students to the H drive:

1. Click Start
2. Enter the following: \\mfsacad1\AcadStuHome1\<year>\<username>

An example would be Jane Doe, class of 2014:

\\mfsacad1\AcadStuHome1\2014\doej14

Applies To: Students

For this example, I'll go from a Windows machine to Apple, but the process should work in reverse, as well.

If you want to make this easy, you'll need to move all your music into the iTunes folder. There's an easy way to do this: In iTunes go the Advanced menu and choose Consolidate library.

Any music not already in the iTunes folder will not be deleted. You'll just have two copies. One inside the iTunes folder and one outside.

Now quit iTunes and go to My Documents, then My Music, and you should see the iTunes folder. Now you need a place to put that folder. It could be an external drive, a network drive, USB or the fasts is to use a jump drive. Whatever you use just needs to be big enough to hold all your data. Right click on the folder and choose Properties to find out how big it is.

Drag the iTunes folder and copy it to wherever you're temporarily storing it.

Then connect the storage device to the new computer. In this case a Mac.

                1. Install and launch iTunes. If iTunes asks to find your music say "no."

                2. Quit iTunes.

                3. Go to your Music folder.

                4. Move the existing iTunes folder to the trash.

                5. Copy the old iTunes folder off your storage device and put it where the old folder was.

                6. Open iTunes again.

                You should see your familiar library with ratings, play counts, etc.

Students (as well as faculty and staff) can go to the ITS/Library Information Desk in Leyburn Library to get help with sending or receiving faxes through RightFax.

(As of April 2014, students currently go to the 3rd floor of Elrod Commons outside the student organizations area and use the fax machine.)

Applies To: Students

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Yes, while there construction on the front campus Commons 345 is considered a classroom and there will be a laptop for the school year. 

There is a DVD player and a VHS player in the room, along with cable TV.  Everything must be projected through the projector.

Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302. 

Audacity is on the American Saddlebred and the Morgan images in the Stable.

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Search the feature and the Rolm.  So you would search the key words of hold and Rolm to get your answer.

Applies To: Students

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

Install the correct Driver:

Before you can install the printer you will need to download and install the appropriate driver for your Operating System.   Click on the link for your operating system below to start the download.  (to find your Operating System click on the Apple and choose “About this Mac”)

            10.7 Lion

            10.8 Mountain Lion

            10.9 Mavericks

Delete all MPS3 network printers:

Open System Preferences and select the Print & Scan Icon, and then delete all MPS3 printers.

Install the new printer:

  In the Print & Scan Preference Panel:

·         Click on the + to add a printer, and choose “Add other printer or Scanner”.

·         In Default, scroll down to select the name of the printer starting with MPS4.

·         Each BizHub has a print queue (see example below)

o   MPS4-ITS_Tucker_BizHub

·         The Name and Location will be automatically populated.

·         Click on pull down “Choose a Driver or Printer Model”

o   Select Printer Software

o   In the Filter box, type Konica

o   If the drivers have been installed, you will see a list

o   Select the appropriate PS driver for your BizHub model then click on Add.

o   select either C284e or 364e: 

§  Konica Minolta C284e PS

§  Konica Minolta C364e PS

o   Click ‘Add’

·         Go to System Preferences -> Print & Scan

·         Select your BizHub from the list of Printers,

·         On the right, click on Options & Supplies

·         Select Driver tab to configure the printer:

o   Model:   C284e or C364e

o   Paper Source Unit:  PC-410

o   Finisher:   FS-534

o   Punch Unit:  PK-519 (2/3-Hole)

o   Click on OK.

·         If you wish to make it your default printer, right-click on the BizHub icon, then select ‘set default printer’.

Applies To: Faculty, Staff

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US

Applies To: Students

On campus in all the dorms, Woods Creek Apartments and Sororities you can stream live TV, movies, sports and more on any device (you have to be connected to the wireless on campus) - and it's all included with your campus housing.

Go to xfinityoncampus.com and select Washington and Lee University. Log in with your full email address and password.

Applies To: Students

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

1. Edit the following file:  /etc/wpa_supplicant/wpa_supplicant.conf2. Copy and paste the following entries:

network={
     ssid="WLUsec"
     scan_ssid=1
     key_mgmt=WPA-EAP
     pairwise=CCMP TKIP
     group=CCMP TKIP
     eap=PEAP
     identity="WLU Username"
     password="WLU Password"
     ca_cert="/etc/ssl/certs/Equifax_Secure_CA.pem"
     phase1="peaplabel=0"
     phase2="auth=MSCHAPV2"
}

3. Save the wpa_supplicant.conf changes
4. Restart the WPA supplicant with the following command: /etc/init.d/wpa_supplicant restart5. Restart networking with the following command: /etc/init.d/network restart

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

1. Pay your bill on time.
2. When calling long distance, do not let a phone ring for more than 30 seconds (approximately 4 rings). This is especially important when making international calls.
3. Do not accept collect or third party calls.
4. Do not place 800 number calls that convert to toll calls.
5. Do not share your authorization code.
6. Do not damage or deface any part of a phone provided by the University.

Applies To: Students

All on-campus student phones are installed and ready for use. The phone is a ROLM phone 120 with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

Applies To: Students

The phone is a ROLM phone 120.

Applies To: Students

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

Applies To: Students

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Cable television service is included in your room fee for the dorms, Woods Creek Apartments and sororities. Cable television service for the fraternity buildings and other off-campus facilities must be acquired through Comcast at 1-888-266-2278.

The W&L Cable TV package includes the basic service of 58+ channels. You will need to supply a cable ready television and the cable that goes between the wall outlet and your television set. This cable is available at the University Bookstore or electronics shops. The connection of the television, VCR or other video devices to the cable wall jack is the responsibility of the customer.

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

On the Login screen: 
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword (entries are case sensitive)

*note: classroom guest login screen will look very similar to this laptop pool login screen below

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Faculty, Staff, Students

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

• Because the system offers PhoneMail, call waiting is not available.
• To dial any campus extension, dial only the last four digits.
• On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Click this link found by our Mac technician.

Applies To: Students

1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools

2. Open the appropriate folder and install the MMC

3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.

4. Expand Remote Server Administration tools

5. Open Role Administration Tools

6. Open AD DS and AD LDS Tools

7. Open AD DS Tools

8. Check Active Directory Administrative Center

9. Select OK

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it