1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools

2. Open the appropriate folder and install the MMC

3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.

4. Expand Remote Server Administration tools

5. Open Role Administration Tools

6. Open AD DS and AD LDS Tools

7. Open AD DS Tools

8. Check Active Directory Administrative Center

9. Select OK

The Directory for all W&L students, staff and faculty is located at: http://managementtools.wlu.edu/Directory/

You can also type any last name in the search box for this knowledgebase and it will search against the W&L Directory and provide you with matching names and information.

Log into webadvisor.wlu.edu

Under Employee Profile click Employee Directory Information and submit changes there.

Applies To: Faculty, Staff

There are six Xenith Wyse terminals to access the VDIs in The Stable. The VDIs have Windows 7 operating systems.

Updated September 2012

Applies To: Students

Applies To: Faculty, Staff

There are many possible indications of a computer virus. Here is a helpful link from Microsoft to help determine if your computer has a virus.

Notepad is a Windows program (PC). You can access it by going to Start > Run and typing in Notepad. The program should then open.

Applies To: Faculty, Staff, Students

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

Bring your computer to the Information desk in Leyburn Library.  You can find the hours in the Trip Saver section on the Student homepage.  We will work with you to find out what you need to have done to your image (for example back data up) and take your computer in and process your request. 

Applies To: Students

1. Open iTunes.

2. From the Store menu, choose Deauthorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).

3. When prompted, enter your Apple ID and password, then click Deauthorize.

Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced. Also, make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.

To deauthorize all computers associated with your Apple ID

If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:

4. Click iTunes Store on the left side of iTunes.

5. If you're not signed in to the store, click the Account button, then enter your account name and password.

6. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.

7. In the Account Information window, click Deauthorize All.

Applies To: Faculty, Staff

You can download Microsoft Security Essentials at the following site: 

http://www.microsoft.com/security_essentials/

Please uninstall any other antivirus software you might have before installing.

• Click on the name of the SharePoint calendar. 
• From the Calendar Tools menu, select Calendar Tools.
• Select Connect to Outlook.
• A warning message from Microosft Outlook appears: 'Connect this SharePoint Calendar to Outlook? You should only connect lists from sources you know and trust.'
• Click on Yes.

This option is only available from Internet Explorer or Mozilla Firefox browsers on a PC.

If you use Chrome on a PC, log into the site using Internet Explorer just long enough to accomplish the desired task.

If you're using a Macintosh, you can use a virtual desktop by going to http://thestable.wlu.edu, selecting an image from the MAIN menu, then logging into the SharePoint site using Internet Explorer.

Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector.
  
Follow these steps for WINDOWS based laptops:
-Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors.
-Press and hold the Fn key on your keyboard (usually located in the lower left).
-Press the specific key for your laptop (F1-F12) that controls your external monitor port.  The key is usually indicated by an external monitor icon or the words "CRT/LCD".  For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination.  Check your owner's manual if you are unsure.
-Repeat the keystroke combination if the laptop does not project after the first attempt.

ForMAC laptops:
-An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent.  This cable normally comes with your laptop.  See your owner's manual for more details.
-Hook the adaptor cable directly to the projector or to the classroom podium connectors.
-It is best to turn on your MAC laptop after making the proper cable connections.  The laptop will see the external monitor and set itself up to send an image to it.

To add a student:

1. Go to the course site in Sakai
2. Go to Site Info > Add Participants
3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
   
4. Continue
5. Select Student
6. Continue
7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
8. Continue
9. Finish

In the Sakai site, go to:

1. Site Info
2. Edit Tools
3. Select the checkbox by the desired tool(s)
4. Continue
5. Finish

Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

1. Go to: Start|Control Panel|Mail
2. Click on Show Profiles
3. Click the Add button
4. Enter a profile name: (suggest something like "Off-campus username")
5. Then check the box next to: Manually configure server settings or additional server types.
6. Click Next
7. Select Microsoft Exchange
8. Click Next
9. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
10. In the field labeled "User Name" type: username (this is your network login ID)
11. Click the More Settings button
12. Go to the Connection tab
13. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
14. Click on the Exchange Proxy Settings button
15. Enter the following information:
16. https://autodiscover.wlu.edu
17. Check the box next to Connect using SSL only
18. UNcheck the box next to Only connect to proxy servers that have this…
19. Enter the following information:
20. msstd:autodiscover.wlu.edu
21. Check the box next to On slow networks, connect using HTTP first…
22. Choose NTLM Authentication for Proxy authentication Settings

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Windows XP -

• Right click on your desktop
• Click Properties
• Click the Settings tab
• In the Screen Resolution section, use the slider bar to choose the resolution you want.
• Click the Apply button

Windows 7 -

• Right click on your desktop
• Click on Screen Resolution
• Use the drop down box beside Resolution, use the slider bar to choose the resolution you want.
• Click the Apply button

Macintosh

• Click on System Preferences
• Click Displays (If necessary, click the Display tab)
• Choose the appropriate resolution from the list

It can be a two step problem

1st the Hot Sync Manager with the icon in the bottom tray must be on.

Start menu - Programs - Hot Sync Manager

2nd the proper User must be activated

Open Hot Sync Manager - Network - Correct User

Run Sync

For this example, I'll go from a Windows machine to Apple, but the process should work in reverse, as well.

If you want to make this easy, you'll need to move all your music into the iTunes folder. There's an easy way to do this: In iTunes go the Advanced menu and choose Consolidate library.

Any music not already in the iTunes folder will not be deleted. You'll just have two copies. One inside the iTunes folder and one outside.

Now quit iTunes and go to My Documents, then My Music, and you should see the iTunes folder. Now you need a place to put that folder. It could be an external drive, a network drive, USB or the fasts is to use a jump drive. Whatever you use just needs to be big enough to hold all your data. Right click on the folder and choose Properties to find out how big it is.

Drag the iTunes folder and copy it to wherever you're temporarily storing it.

Then connect the storage device to the new computer. In this case a Mac.

                1. Install and launch iTunes. If iTunes asks to find your music say "no."

                2. Quit iTunes.

                3. Go to your Music folder.

                4. Move the existing iTunes folder to the trash.

                5. Copy the old iTunes folder off your storage device and put it where the old folder was.

                6. Open iTunes again.

                You should see your familiar library with ratings, play counts, etc.

Applies To: Faculty, Staff

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

In Office PowerPoint 2007, add transitions to slides by doing the following:

1. On the left side of the slide window, in the pane that contains the Outline and Slides tabs, click the Slides tab.
2. Select the slide thumbnail of the first slide in the presentation.
3. Click On the Animations tab at the top, then look for the the Transition To This Slide group, click a slide transition effect that you like.
   

   To see more transition effects, in the Quick Styles list, scroll down.There are several to choose from.

4. To change the slide transition speed between the current slide and the next slide, in the Transition To This Slide group, click the arrow next to Transition Speed, and then select the speed that you like.
5. In the Transition To This Slide group, click Apply to All.

Left click VIEW at the top and select Normal. You need to be in normal view to add notes

1. Move to the slide in which you want to add notes.

2. Look at the bottom for the words “click to add notes”

     Click and drag the notes pane border up for more viewable area

3. Click in the “click to add notes” text box.

4. Enter the notes

5. Press Enter to create new paragraphs if needed.

Yes, while there construction on the front campus Commons 345 is considered a classroom and there will be a laptop for the school year. 

There is a DVD player and a VHS player in the room, along with cable TV.  Everything must be projected through the projector.

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

• Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
• Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

• Microsoft downloads are FREE for students.
• You can order backup discs for your products for $13.95 each.
• You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

ITS expects most computers to last between four and five years.  It is our goal to evaluate the functionality of computers when they turn four years old.  

If your computer is no longer up to the challenge and does not meet your working needs, please contact your Client Services Support person or send an email to help@wlu.edu to seek solutions.

Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302. 

Audacity is on the American Saddlebred and the Morgan images in the Stable.

Adobe
     Acrobat
     Dreamweaver
     Flash
     Illustrator
     InDesign
     LiveCycle Designer
     Photshop
Arc GIS
Audacity
Google Earth
Microsoft Office, including Publisher and Photo Story
Python
Roxio Creator
SPSS
StataIC

Applies To: Students

Huntley Hall 322 has 34 Dell computers with Windows 7 operating system.

The following software is installed on the lab computers:

 Updated September 2012

Applies To: Students

Adding Phonebook Entries

The RightFax Web Client lets you create a personal phonebook of fax and e-mail addresses. You can add both individual entries and group entries that let you easily send one document to multiple recipients. Phonebook entries can be private or published. Private phonebook entries can be viewed only by you. Published phonebook entries can be viewed by any other RightFax user on the network.

To Create an Individual or Group Phonebook Entry

1. From the Web Client folder view, click the New Fax button. The Create/Edit Document page opens.
2. Under Primary Information, click the Phonebook Search button.
3. Click the New Entry button to create an individual phonebook entry or the New Group button to create a group entry.
4. Enter a name for the entry in the ID box, and check the Published option if you want this phonebook entry to be available to other users on your network.
5. If you are creating an individual entry, complete the addressing boxes. All boxes are optional but you must enter at least one fax number or e-mail address. If you are creating a group entry, type the phonebook IDs you want in the Members box, and press ENTER between each ID you add. Group phonebook entries can only be made from existing phonebook IDs. If you want to add a new fax or e-mail address to a group phonebook entry, you must first make it an individual phonebook entry.
6. When you have completed the addressing information or added all the phonebook IDs you want, click the Save button. The new entry will be immediately added to your personal phonebook.

To Select an Address from Your Phonebook

1. Under Primary Information, click the Phonebook Search button to display all the entries in your personal RightFax phonebook. You can select one phonebook entry per document. If you select a group phonebook entry, the document will be sent to all members of that group.
2. Click the check mark next to the entry to which you want to send the document. This returns you to the Create/Edit Document page with the recipient's addressing information entered under Primary Information. If you selected a group phonebook entry, the phonebook ID will appear in the Name field.

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US

Yes you can. In the course site, go to Site Info > Add Participants.

Outside participants need to be added to the second box "Non-official Particpants". Enter the full email address of the participant and that person will be sent an e-mail with their username (full email address) and password (generated by Sakai.)

Applies To: Faculty

1. Edit the following file:  /etc/wpa_supplicant/wpa_supplicant.conf2. Copy and paste the following entries:

network={
     ssid="WLUsec"
     scan_ssid=1
     key_mgmt=WPA-EAP
     pairwise=CCMP TKIP
     group=CCMP TKIP
     eap=PEAP
     identity="WLU Username"
     password="WLU Password"
     ca_cert="/etc/ssl/certs/Equifax_Secure_CA.pem"
     phase1="peaplabel=0"
     phase2="auth=MSCHAPV2"
}

3. Save the wpa_supplicant.conf changes
4. Restart the WPA supplicant with the following command: /etc/init.d/wpa_supplicant restart5. Restart networking with the following command: /etc/init.d/network restart

Adobe CS5

Office Suite

Tandberg Software

Acrobat 9

WinTV

Google Earth

Applies To: Students

Applies To: Faculty, Staff

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

In a new message, on the Message Options tab, in the Fields group, click Show Bcc.

1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
2. Site Actions > Site Permissions
3. Select the name of the group to which you want to add the person.
4. Click New in the light gray bar above the list of current group members.
5. Type in or browse the address book for the username.
6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
7. Click OK.

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

• Office 2007 or older
• Windows XP or older
• Any version of Office for Mac
  • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.

Applies To: Students

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

On the Login screen: 
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword (entries are case sensitive)

*note: classroom guest login screen will look very similar to this laptop pool login screen below

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Applies To: Faculty, Staff

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page. 

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Applies To: Faculty, Staff, Students

Updated August 2013

Applies To: Students

Click this link found by our Mac technician.

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

1. Open the Global Address List (GAL) by clicking the address book button(looks like a little open book)

2. Search the GAL for the user

3. Highlight the user> right click> click 'Add to Contacts'>

4. At this point you can either click 'Save & Close' and then manually move the contact from your default Contacts address book to your custom book OR you can select the Microsoft icon (top left) select 'Move'>'Copy to Folder'>select your custom address book folder>click OK>close the contact window without saving.

With PowerPoint 2010, when you have the QuickTime player installed on your computer, you can insert an Apple QuickTime movie (.mov, .mp4) file.

The PowerPoint 2010 64-bit version is not compatible with 32-bit versions of QuickTime or Flash. You must install a 64-bit version of QuickTime or Flash, or a 32-bit version of PowerPoint 2010.

To embed or link to a QuickTime video from your PowerPoint presentation, see Embed a video in your presentation.