How do I get my laptop computer to display on the projector? (link) |
Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector. Follow these steps for WINDOWS based laptops: -Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors. -Press and hold the Fn key on your keyboard (usually located in the lower left). -Press the specific key for your laptop (F1-F12) that controls your external monitor port. The key is usually indicated by an external monitor icon or the words "CRT/LCD". For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination. Check your owner's manual if you are unsure. -Repeat the keystroke combination if the laptop does not project after the first attempt.
ForMAC laptops: -An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent. This cable normally comes with your laptop. See your owner's manual for more details. -Hook the adaptor cable directly to the projector or to the classroom podium connectors. -It is best to turn on your MAC laptop after making the proper cable connections. The laptop will see the external monitor and set itself up to send an image to it. |
Score: 85.0 - Updated: 3/9/2010 10:49:26 AM - Was this helpful? |
How do I set the region on a Macintosh computer? (link) |
Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player. |
Score: 85.0 - Updated: 9/18/2012 3:18:25 PM - Was this helpful? |
My Mac won't connect to WLUsec. How do I fix this? (link) |
Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.
- Click on your Apple icon, and go to System Preferences.
- In system Preferences click on the Network icon.
- Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
- In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
- Click OK, and connect to WLU and rerun the the Cloudpath installer.
|
Score: 77.5 - Updated: 6/7/2012 2:34:38 PM - Was this helpful? |
How can I speed up my Mac? (link) |
Tips to speedup a your Mac computer
The best way to speedup sluggish Mac computer is to rebuild it. Wipe the hard drive and reinstall the programs and your data. It's just like rebuilding a car engine, but like a car, that may involve a lot of work. If you have a full backup using TimeMachine you can wipe the hard drive, reload the Snow Leopard OS and then restore everything back to the same setup with TimeMachine and the program 'Migrate' found in the Utilities folder inside the Applications folder.
There are simpler ways to cleanup your Mac, though not as effective. You can run some simple maintenance programs. The simplest is actually built into the Mac already. One for the OS and one for MS Office.
For MS Office, follow this path:
Hard drive > Applications > MicroSoft Office 2011 > Office > Microsoft Database Utility.app
Select the "repair data base" option and run the utility. It is the first fix to help clear up any issues you maybe having with MS Office.
Next is 'Drive Utility' - located on this path;
Hard drive > Applications > Utilities > "Drive Utility" after opening, select the hard drive in the left column and "Repair Disk Permissions". If you boot from an original DVD, you can also "Repair Disk".
The next step to cleanup a Mac, is to dump caches that slow up systems and browsers. It can be done manually if you know where to find all the caches, but it's better if you use a good Utility program. These programs do not come with the Mac and must be bought separately. One of the best, and it's free, is ONYX. Check the link below and download the one for your system.
http://www.titanium.free.fr/download.php?sid=06565bec047f1e1cb2c0a7bbe12dacd0
The last way to clean things up is to do the defrag like you mentioned. It's not built into the Mac because Apple says you don't need it. The Mac OS is designed to keep things defragged automatically. I have run it on some very fragmented machines and have found it to help with varying success. Several programs will defrag a Mac. The one is use is called iDefrag, (www.coriolis-systems.com/iDefrag.php -$60).
If you really want to speed up your Mac, new hardware is one of the best options but obvious cost bigger bucks. Max out the Ram memory to 4GB or better if your computer will hold it. The upgrade that really improves the speed the most, is replacing older hard drives with the new Solid State hard drives. They are all digital with no moving parts and make the laptop run unto 4 times faster. The big draw back is that they are expensive and so we are only buying small sizes ones for now. The biggest one we are using now is 120GB and they go for about $200. But that price should go down with time.
Applies To: Faculty, Staff |
Score: 77.5 - Updated: 3/30/2012 10:32:55 AM - Was this helpful? |
I have black x on Mac battery and it's not charging, what should I do? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 75.0 - Updated: 3/8/2013 11:44:26 AM - Was this helpful? |
How do I lock my Mac when I walk away from my desk? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 75.0 - Updated: 6/6/2014 8:57:06 AM - Was this helpful? |
How do I get a disc out of a Macintosh manually when pressing eject button does not work? (link) |
Keep holding down the mouse pad while doing a hard restart on the system. This will eject the disc. |
Score: 74.3 - Updated: 6/4/2012 11:36:19 AM - Was this helpful? |
How to rebuild Office database on a Mac? (link) |
( Restricted to authenticated ITS users. ) |
Score: 74.3 - Updated: 9/24/2013 10:33:14 AM - Was this helpful? |
How do I get my laptop (PC) to project my monitor image on the screen when using a projector? (link) |
Once you have the laptop and projector connected you might find you only see the monitor display or the screen. On many Dell laptops you hold the Fn key and press F8 to cycle through the various monitor modes.One will be only your monitor, one only the projection, and one both monitor and projection. Applies To: Faculty, Staff |
Score: 73.8 - Updated: 10/1/2010 3:53:39 PM - Was this helpful? |
How do I access a shared mailbox on Mac after I'm given access? (staff) (link) |
A shared mailboxes can be accessed via OWA.
To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu) Applies To: Staff |
Score: 73.8 - Updated: 10/21/2013 5:26:41 PM - Was this helpful? |
How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff, Students |
Score: 73.3 - Updated: 1/15/2015 3:36:34 PM - Was this helpful? |
How do I configure my personal MAC laptop to do wireless printing to BizHubs? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Students |
Score: 73.3 - Updated: 9/25/2014 9:42:33 AM - Was this helpful? |
How do I copy music from my iPhone, iPad, or iPod touch to my Computer for Free? (link) |
Click this link found by our Mac technician. Applies To: Students |
Score: 73.3 - Updated: 1/2/2012 1:34:24 PM - Was this helpful? |
Are there any 'workaround' steps to try when I lose my wireless internet connection with my Mac (Apple)? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Students |
Score: 73.0 - Updated: 1/24/2011 9:58:28 AM - Was this helpful? |
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link) |
This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:
In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies". Then search for outlook and delete all OUTLOOK.COM cookies. It should now work. This method may vary in different browsers and versions of firefox.
In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.
*Do NOTdelete ALL Cookies - just the outlook.com ones!* Applies To: Students |
Score: 70.0 - Updated: 9/10/2010 3:18:07 PM - Was this helpful? |
What is the MacServer information? (link) |
( Restricted to authenticated ITS users. ) |
Score: 70.0 - Updated: 11/16/2012 8:23:26 AM - Was this helpful? |
How do I connect my Macintosh computer to a TV, VCR or a projector? (link) |
Mac Basics: Ports and connectors
This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.
For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US
|
Score: 65.0 - Updated: 10/21/2013 5:23:28 PM - Was this helpful? |
Where else can I get a projector? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff, Students |
Score: 65.0 - Updated: 6/24/2011 2:17:51 PM - Was this helpful? |
How do I connect to W&L wireless network with a Mac? (link) |
If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:
http://wireless.wlu.edu
Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.
Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L Applies To: Faculty, Staff, Students |
Score: 43.6 - Updated: 10/21/2013 5:25:10 PM - Was this helpful? |
In Sakai, what is the preferred browser for Macintosh users? (link) |
Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai. |
Score: 41.0 - Updated: 7/19/2012 9:50:55 AM - Was this helpful? |
How do I install a Bizhub on my Mac? (link) |
Install the correct Driver:
Before you can install the printer you will need to download and install the appropriate driver for your Operating System. Click on the link for your operating system below to start the download. (to find your Operating System click on the Apple and choose “About this Mac”)
10.7 Lion
10.8 Mountain Lion
10.9 Mavericks
Delete all MPS3 network printers:
Open System Preferences and select the Print & Scan Icon, and then delete all MPS3 printers.
Install the new printer:
In the Print & Scan Preference Panel:
· Click on the + to add a printer, and choose “Add other printer or Scanner”.
· In Default, scroll down to select the name of the printer starting with MPS4.
· Each BizHub has a print queue (see example below)
o MPS4-ITS_Tucker_BizHub
· The Name and Location will be automatically populated.
· Click on pull down “Choose a Driver or Printer Model”
o Select Printer Software
o In the Filter box, type Konica
o If the drivers have been installed, you will see a list
o Select the appropriate PS driver for your BizHub model then click on Add.
o select either C284e or 364e:
§ Konica Minolta C284e PS
§ Konica Minolta C364e PS
o Click ‘Add’
· Go to System Preferences -> Print & Scan
· Select your BizHub from the list of Printers,
· On the right, click on Options & Supplies
· Select Driver tab to configure the printer:
o Model: C284e or C364e
o Paper Source Unit: PC-410
o Finisher: FS-534
o Punch Unit: PK-519 (2/3-Hole)
o Click on OK.
· If you wish to make it your default printer, right-click on the BizHub icon, then select ‘set default printer’.
Applies To: Faculty, Staff |
Score: 41.0 - Updated: 8/19/2014 10:59:41 AM - Was this helpful? |
Do I (students) need Symantec AntiVirus for MAC? (link) |
No, not at this time. We currently do not recommend Symantec for a MAC. Please check back soon for updated information. |
Score: 40.0 - Updated: 8/11/2010 4:14:55 PM - Was this helpful? |
How do I print from JSTOR from a MAC? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 40.0 - Updated: 8/8/2013 11:31:21 AM - Was this helpful? |
What do I do when I get a 'message can not be saved' error when using Outlook on a Mac? (link) |
The user still had the document that was attached to the e-mail open. When the original document was closed the e-mail message was sent. |
Score: 39.3 - Updated: 10/3/2011 11:55:38 AM - Was this helpful? |
What if the Cloudpath (wireless.wlu.edu) wizard fails to work on my Macintosh? (link) |
Here’s a couple of advanced troubleshooting tips:
- Make sure you run Cloudpath from Safari or Firefox. Cloudpath does not work correctly with Google Chrome.
- Go to the Apple > System Preferences > Network > Airport > Advanced > Airport and remove “WLUsec” and “WLU”.
- Go to the Apple > System Preferences > Network > Airport > Advanced > 802.1x > User Profiles > “-” key will delete “WLUsec profile.”
- Select “Ok”
- Select “Apply”
- Select “Turn Airport Off” for about a minute. This is the equivalent of starting over.
- Select “Turn Airport On”
- Choose the “WLU” wireless network
- Log in to the portal and re-run Cloudpath from wireless.wlu.edu
|
Score: 38.8 - Updated: 10/1/2010 4:03:49 PM - Was this helpful? |
I'm on a Mac and changed my password and now can not print to BizHub, what do I do? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff |
Score: 38.8 - Updated: 9/17/2014 5:26:59 PM - Was this helpful? |
How do I keep my (student) formatting with Excel chart when printing from my Mac? (link) |
Save your Excel chart as a .pdf file. Then it will hold onto the printing when sent to the BizHub. Applies To: Students |
Score: 38.8 - Updated: 4/6/2012 11:27:38 AM - Was this helpful? |
How do I print from ECCO (Eighteenth Century Collections Online) on a MAC? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 38.0 - Updated: 8/8/2013 11:35:43 AM - Was this helpful? |
How do I print from EEBO (Early English Books Online) on a MAC? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 38.0 - Updated: 8/8/2013 11:36:42 AM - Was this helpful? |
I am Experiencing Issues with Outlook and Printing since I upgraded my Mac Operating System. (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 38.0 - Updated: 9/25/2014 9:44:38 AM - Was this helpful? |
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link) |
Download Qualys BrowserCheck: https://browsercheck.qualys.com/
Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA. |
Score: 38.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful? |
How do Macintoshes access the Junos Pulse VPN? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff, Students |
Score: 35.0 - Updated: 6/5/2014 10:17:35 AM - Was this helpful? |
What version of MacOffice is currently available for students? (link) |
ITS currently provides Office '11 for Mac on the student download page. Click here for the student download page. Applies To: Students |
Score: 35.0 - Updated: 4/7/2011 10:22:10 AM - Was this helpful? |
How do I reserve a projector and projector screen for a presentation? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff, Students |
Score: 29.5 - Updated: 6/24/2011 2:23:44 PM - Was this helpful? |
Problems with Outlook 2011 on my Mac (link) |
( Restricted to authenticated ITS users. ) |
Score: 27.6 - Updated: 1/29/2014 3:21:58 PM - Was this helpful? |
What software is available on the Macintosh computers in the Innovation Lab in Leyburn Library? (link) |
Innovation Lab Macs
|
|
Adobe Acrobat
|
XI
|
Adobe Dreamweaver
|
CS6 12.0.3
|
Adobe Fireworks
|
CS6 12.0.1
|
Adobe Flash
|
CS6 12.0.2
|
Adobe Illustrator
|
CS6 16.0.2
|
Adobe InDesign
|
CS6 8.0.2
|
Adobe PhotoShop
|
CS6 13.0.6
|
Audacity
|
2.0.5
|
Calendar
|
7
|
Citrix Receiver
|
11.8.2
|
Final Cut Pro X
|
10.1.4
|
Firefox
|
33
|
Flip Player
|
3.2
|
GarageBand
|
10.0.3
|
Gimp
|
2.8.1
|
HandBrake
|
0.9.9
|
iMovie
|
10.0.5
|
iPhoto
|
9.5.1
|
iTunes
|
12.0.1
|
Keynote
|
6.2
|
Maple
|
16
|
Microsoft Office 2011
|
14.4.7
|
Numbers
|
3.2.2
|
Pages
|
5.2.2
|
PCClient
|
14.2
|
VLC
|
2.1.5
|
|
Score: 27.1 - Updated: 1/27/2015 10:18:09 AM - Was this helpful? |
What software is available on the Macintosh computers in room 101 in Leyburn Library? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 27.1 - Updated: 8/10/2015 8:38:24 AM - Was this helpful? |
What is Document Connection? (link) |
Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint. |
Score: 23.3 - Updated: 3/26/2010 9:39:08 AM - Was this helpful? |
How can I tell if my computer has a virus (security)? (link) |
There are many possible indications of a computer virus. Here is a helpful link from Microsoft to help determine if your computer has a virus. |
Score: 10.0 - Updated: 6/4/2012 2:14:40 PM - Was this helpful? |
What is Notepad and where do I find it on my computer? (link) |
Notepad is a Windows program (PC). You can access it by going to Start > Run and typing in Notepad. The program should then open. Applies To: Faculty, Staff, Students |
Score: 10.0 - Updated: 9/24/2010 11:22:30 AM - Was this helpful? |
How do I clone (image) my computer? (link) |
Bring your computer to the Information desk in Leyburn Library. You can find the hours in the Trip Saver section on the Student homepage. We will work with you to find out what you need to have done to your image (for example back data up) and take your computer in and process your request. Applies To: Students |
Score: 10.0 - Updated: 4/5/2011 11:13:47 AM - Was this helpful? |
How do I deauthorize a computer with iTunes? (link) |
1. Open iTunes.
2. From the Store menu, choose Deauthorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).
3. When prompted, enter your Apple ID and password, then click Deauthorize.
Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced. Also, make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.
To deauthorize all computers associated with your Apple ID
If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
4. Click iTunes Store on the left side of iTunes.
5. If you're not signed in to the store, click the Account button, then enter your account name and password.
6. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
7. In the Account Information window, click Deauthorize All. |
Score: 10.0 - Updated: 4/20/2012 8:47:38 AM - Was this helpful? |
How do I connect my Kindle to the wireless? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 10.0 - Updated: 9/18/2015 3:14:59 PM - Was this helpful? |
My computer is saying it would be rebooting within ## minutes, what should I do? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff |
Score: 10.0 - Updated: 2/5/2015 1:54:06 PM - Was this helpful? |
How can I get the Outlook client on my home computer? (link) |
Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.
Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.
- Go to: Start|Control Panel|Mail
- Click on Show Profiles
- Click the Add button
- Enter a profile name: (suggest something like "Off-campus username")
- Then check the box next to: Manually configure server settings or additional server types.
- Click Next
- Select Microsoft Exchange
- Click Next
- In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
- In the field labeled "User Name" type: username (this is your network login ID)
- Click the More Settings button
- Go to the Connection tab
- Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
- Click on the Exchange Proxy Settings button
- Enter the following information:
- https://autodiscover.wlu.edu
- Check the box next to Connect using SSL only
- UNcheck the box next to Only connect to proxy servers that have this…
- Enter the following information:
- msstd:autodiscover.wlu.edu
- Check the box next to On slow networks, connect using HTTP first…
- Choose NTLM Authentication for Proxy authentication Settings
|
Score: 7.5 - Updated: 7/15/2013 3:36:10 PM - Was this helpful? |
How do I connect to W&L's wireless network? (link) |
If you're a W&L faculty member, staff or student, use any available Internet connection, on-campus or off-campus, and use a Web browser to access this page:
http://wireless.wlu.edu
Follow the steps, entering your W&L username and password when prompted. After you complete this step, you'll connect to W&L's wireless network automatically whenever you're in range.
If you're not a member of the W&L community, find the wireless network named "wlu," connect, and open a Web browser. Enter your e-mail address, or, if you're a sponsored guest and have been provided with credentials for temporary access to W&L's wireless network, enter the user name and password that was provided to you.
Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L Applies To: Faculty, Staff, Students |
Score: 7.5 - Updated: 8/19/2011 11:49:56 AM - Was this helpful? |
How do I connect to Datatel from home or off campus? (link) |
The only method for accessing Datatel from off campus is through TheStable. |
Score: 7.5 - Updated: 7/19/2012 10:20:04 AM - Was this helpful? |
How do I change the screen resolution on my computer? (link) |
Windows XP -
- Right click on your desktop
- Click Properties
- Click the Settings tab
- In the Screen Resolution section, use the slider bar to choose the resolution you want.
- Click the Apply button
Windows 7 -
- Right click on your desktop
- Click on Screen Resolution
- Use the drop down box beside Resolution, use the slider bar to choose the resolution you want.
- Click the Apply button
Macintosh
- Click on System Preferences
- Click Displays (If necessary, click the Display tab)
- Choose the appropriate resolution from the list
|
Score: 7.5 - Updated: 10/1/2010 4:04:36 PM - Was this helpful? |
What do I do if my Palm is not performing sync with my computer? (link) |
It can be a two step problem
1st the Hot Sync Manager with the icon in the bottom tray must be on.
Start menu - Programs - Hot Sync Manager
2nd the proper User must be activated
Open Hot Sync Manager - Network - Correct User
Run Sync |
Score: 7.5 - Updated: 4/7/2011 10:25:27 AM - Was this helpful? |
How to I connect to the wireless network with my Chromebook? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 7.5 - Updated: 8/25/2011 2:05:21 PM - Was this helpful? |
How do I connect my Kindle Fire to the wireless? (link) |
Click the small button by the USB port on the bottom to turn on the screen. Swipe the yellow arrow left to unlock.
When the main screen appears, touch the small gear icon in the upper right. When the settings menu drops down, touch “Wi-Fi”.
Pull down if necessary, and touch WLUsec in the network list. When the form comes up, leave PEAP and select “MSCHAPv2” under Phase 2 Authentication, scroll on down, and put your AD username in the Identity box (ad\username). Type your AD password into the Password box, and touch Connect at the bottom. It should connect easily within a moment or two. |
Score: 7.5 - Updated: 9/18/2014 9:14:24 AM - Was this helpful? |
How can I move my music (iTunes)to a new computer? (link) |
For this example, I'll go from a Windows machine to Apple, but the process should work in reverse, as well.
If you want to make this easy, you'll need to move all your music into the iTunes folder. There's an easy way to do this: In iTunes go the Advanced menu and choose Consolidate library.
Any music not already in the iTunes folder will not be deleted. You'll just have two copies. One inside the iTunes folder and one outside.
Now quit iTunes and go to My Documents, then My Music, and you should see the iTunes folder. Now you need a place to put that folder. It could be an external drive, a network drive, USB or the fasts is to use a jump drive. Whatever you use just needs to be big enough to hold all your data. Right click on the folder and choose Properties to find out how big it is.
Drag the iTunes folder and copy it to wherever you're temporarily storing it.
Then connect the storage device to the new computer. In this case a Mac.
1. Install and launch iTunes. If iTunes asks to find your music say "no."
2. Quit iTunes.
3. Go to your Music folder.
4. Move the existing iTunes folder to the trash.
5. Copy the old iTunes folder off your storage device and put it where the old folder was.
6. Open iTunes again.
You should see your familiar library with ratings, play counts, etc. |
Score: 7.5 - Updated: 4/20/2012 8:49:24 AM - Was this helpful? |
How do I run softwear not installed on my computer? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 7.5 - Updated: 8/17/2015 10:44:31 AM - Was this helpful? |
How do I create a project site in Sakai? (link) |
In Sakai:
- Go to the My Workspace tab.
- Click on Worksite Setup.
- Click New.
- Choose Project Site (not Portfolio Site)
- Click Continue
- Give your site a title.
- Click Continue
- Choose the tools that you would like to use in your project site.
- Click Continue twice
- Click Create Site
|
Score: 6.0 - Updated: 10/7/2013 2:30:35 PM - Was this helpful? |
Is there a computer in 345 Elrod Commons? (link) |
Yes, while there construction on the front campus Commons 345 is considered a classroom and there will be a laptop for the school year.
There is a DVD player and a VHS player in the room, along with cable TV. Everything must be projected through the projector. |
Score: 6.0 - Updated: 8/26/2014 1:05:52 PM - Was this helpful? |
How do I reserve a hands-on computer lab for a class? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 6.0 - Updated: 10/1/2010 2:22:47 PM - Was this helpful? |
What free student software is available and how do I install on my computer? (link) |
Anti-Virus Software (Windows)
To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.
Microsoft Office 2010 or 2013 and 2011
Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.
- Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
- Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.
To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.
- Microsoft downloads are FREE for students.
- You can order backup discs for your products for $13.95 each.
- You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).
Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S) You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".
If you have questions, please e-mail helpdesk@wlu.edu Applies To: Students |
Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful? |
Which computer labs on campus have Audacity installed? (link) |
Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302.
Audacity is on the American Saddlebred and the Morgan images in the Stable. |
Score: 6.0 - Updated: 4/13/2011 10:13:35 AM - Was this helpful? |
What do I need to provide for cable TV? (link) |
You will need a television with a QAM tuner. Most TV's built after 2006 have been compatible with clear QAM signals in most cases. The connection of the television, VCR or other video devices to the cable wall jack is the responsibility of the customer. Applies To: Students |
Score: 6.0 - Updated: 9/21/2015 1:00:22 PM - Was this helpful? |
If I am a student on campus do I have Cable (Xfinity) TV? (link) |
On campus in all the dorms, Woods Creek Apartments and Sororities you can stream live TV, movies, sports and more on any device (you have to be connected to the wireless on campus) - and it's all included with your campus housing.
Go to xfinityoncampus.com and select Washington and Lee University. Log in with your full email address and password.
Applies To: Students |
Score: 5.0 - Updated: 9/21/2015 12:51:09 PM - Was this helpful? |
How do I configure a Linux computer for the secure wireless network? (link) |
1. Edit the following file: /etc/wpa_supplicant/wpa_supplicant.conf2. Copy and paste the following entries:
network={ ssid="WLUsec" scan_ssid=1 key_mgmt=WPA-EAP pairwise=CCMP TKIP group=CCMP TKIP eap=PEAP identity="WLU Username" password="WLU Password" ca_cert="/etc/ssl/certs/Equifax_Secure_CA.pem" phase1="peaplabel=0" phase2="auth=MSCHAPV2" }
3. Save the wpa_supplicant.conf changes 4. Restart the WPA supplicant with the following command: /etc/init.d/wpa_supplicant restart5. Restart networking with the following command: /etc/init.d/network restart |
Score: 5.0 - Updated: 10/1/2010 4:04:59 PM - Was this helpful? |
How do I share files in DropBox using my Mac? (link) |
Click on the following link to learn how to share files using Dropbox on Mac OS X.
https://www.dropbox.com/help/19/en
Show Instructions for: Mac
Scroll down to find 'Share a Folder on Mac OS X'
Applies To: Students |
Score: 5.0 - Updated: 10/21/2013 5:40:23 PM - Was this helpful? |
How do I connect to the Junos Pulse VPN from an iPad or iPhone? (link) |
( Restricted to authenticated ITS users. ) Applies To: Faculty, Staff |
Score: 5.0 - Updated: 6/11/2014 1:53:57 PM - Was this helpful? |
How do I save to Box from my Mac? (Students) (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Students |
Score: 5.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful? |
Why am I unable to log into various Windows authenticated sites using FireFox 30 on a Mac or Linux computer? (link) |
FireFox version 30.0 breaks Windows authentication. Look for the resource document to the right for the fix. |
Score: 4.6 - Updated: 10/7/2014 7:05:25 AM - Was this helpful? |
Is there an LDAP server that an email client like Thunderbird can connect to for addresses? (link) |
Unfortunately no, there is no LDAP server for address lookup. We have chosen not to expose our GAL or directory to LDAP searches.
|
Score: 4.3 - Updated: 7/15/2013 3:48:37 PM - Was this helpful? |
How do I get my mail into Outlook 2011 on my Mac? (link) |
We are just starting on these instructions. Please let us know of additions/corrections.
In Outlook 2011 you need to go to mail preferences and add an exchange account.
User name is full e-mail address with password.
When prompted say always allow.
Server is pod51000.outlook.com
Applies To: Students |
Score: 4.3 - Updated: 2/16/2011 11:41:29 AM - Was this helpful? |
How do I save to Box on a Mac while in the myVi? (Students) (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Students |
Score: 4.3 - Updated: 8/14/2015 9:30:39 AM - Was this helpful? |
How do I connect to Junos Pulse VPN from an Android smartphone? (link) |
( Restricted to authenticated ITS users. ) Applies To: Faculty, Staff |
Score: 4.3 - Updated: 6/5/2014 10:18:15 AM - Was this helpful? |
Is Box for Office available for Mac users? (link) |
No, unfortunately not. From the Box.com website:
Box for Office is not compatible with the following products:
- Office 2007 or older
- Windows XP or older
- Any version of Office for Mac
|
Score: 4.3 - Updated: 11/14/2014 11:03:48 AM - Was this helpful? |
How do I (Student) install the Microsoft Office product on my computer? (link) |
( Restricted to authenticated users. Log In to view this answer. ) Applies To: Students |
Score: 4.3 - Updated: 2/25/2015 11:19:36 AM - Was this helpful? |
How can a guest login on classroom computer or in the Stackhouse Theater? (link) |
On the Login screen: 1) Use the drop down box to change from the "AD" setting to the "this computer" setting. 2) Login name is W&LGuest 3) Password is W&Lpassword (entries are case sensitive)
*note: classroom guest login screen will look very similar to this laptop pool login screen below

|
Score: 3.8 - Updated: 6/14/2012 11:05:31 AM - Was this helpful? |
How do I connect to the W&L wireless network from my iPhone, iPod Touch or iPad? (link) |
- Go to the Settings app
- Select Wi-Fi
- Make sure Wi-Fi is on and choose the "WLUsec" network
- Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
- When prompted to accept the network certificate, tap the Accept button
- Enter your device's passcode if prompted
- A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network
Applies To: Faculty, Staff, Students |
Score: 3.8 - Updated: 11/29/2012 4:12:59 PM - Was this helpful? |
I'm not getting cable channels above 13 on my campus cable TV, what do I do? (link) |
Having trouble with your Cable TV? Here are some problem solving tips:
Applies To: Students |
Score: 3.8 - Updated: 9/21/2015 1:00:48 PM - Was this helpful? |
How do you do an advanced search in Outlook 2011 on a Mac? (link) |
Click in the ‘Search this folder’ at the top right and it will activate the Search ribbon
Click All Mail > Advanced > Click on Items Contains and make your criteria selection
You can make multiple selections by clicking the plus sign on the right of your 1st line of criteria
See associated photo under Resources: Outlook 2011 Advanced Search |
Score: 3.8 - Updated: 11/8/2011 3:09:54 PM - Was this helpful? |
I'm having problems printing from Outlook 2011 on my Mac? (link) |
Try these steps from Microsoft on rebuilding your identity database. |
Score: 3.8 - Updated: 1/2/2012 1:28:27 PM - Was this helpful? |
How do I convert footnotes to endnotes in Word 2011 on a Mac? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 3.8 - Updated: 2/26/2013 10:08:05 AM - Was this helpful? |
Is there a computer in the Chavis Board Room (Elrod Commons room 206)? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 3.3 - Updated: 10/1/2010 1:57:41 PM - Was this helpful? |
How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link) |
1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.
2. Choose a virtual desktop
3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.
If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357. |
Score: 3.3 - Updated: 10/26/2015 1:45:47 PM - Was this helpful? |
How do I connect a Google Android phone to W&L’s wireless network? (link) |
Go to Settings > Wireless Controls > Turn on WiFi In WiFi settings select wlusec Enter your username and password Applies To: Faculty, Staff, Students |
Score: 3.3 - Updated: 7/15/2013 2:25:36 PM - Was this helpful? |
What are troubleshooting steps when a user receives the message "Connect to MEXMBA" in the Outlook Client? (link) |
( Restricted to authenticated ITS users. ) |
Score: 3.3 - Updated: 10/1/2010 3:59:09 PM - Was this helpful? |
How do I convert a document saved in Apple Pages to a Microsoft Word document? (link) |
In Pages, Click File, Export, and choose Word for the file format.
NOTE: Students must export to Word format in order for many of their professors to be able to open their documents. |
Score: 3.3 - Updated: 9/20/2010 2:16:19 PM - Was this helpful? |
What software is available on the Mac computers in the Williams School Reading Room? (link) |
Reading Room Applications |
Version |
Adobe CS Design Web Premium |
6 |
Compressor |
4.0.7 |
Final Cut Pro |
10.0.9 |
Firefox |
22.0 |
Flip4Mac |
3.2 |
Google Chrome |
19.0.1 |
iWork |
9.0 |
Microsoft Office 2011 |
14.2.2 |
Microsoft Remote Desktop |
2.1.1 |
Microsoft Silverlight |
5.1.2 |
Motion |
5.0.7 |
Reaper |
4.402 |
VLC Media Player |
2.0.8 |
Updated August 2013 Applies To: Students |
Score: 3.3 - Updated: 10/21/2013 5:25:43 PM - Was this helpful? |
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link) |
( Restricted to authenticated users. Log In to view this answer. ) |
Score: 3.3 - Updated: 9/2/2011 1:11:59 PM - Was this helpful? |
I have lost my search field in Outlook 2011 on my Mac, what can I do? (link) |
Click the button in the Toolbar Control Button in the top right to show it! Applies To: Faculty, Staff |
Score: 3.3 - Updated: 10/7/2014 7:06:15 AM - Was this helpful? |
How do I add the Active Directory Users and Computers MMC to a Windows 7 Computer? (link) |
1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools
2. Open the appropriate folder and install the MMC
3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.
4. Expand Remote Server Administration tools
5. Open Role Administration Tools
6. Open AD DS and AD LDS Tools
7. Open AD DS Tools
8. Check Active Directory Administrative Center
9. Select OK |
Score: 3.0 - Updated: 11/15/2013 12:56:12 PM - Was this helpful? |
How do I recover edits (lost) in an attachment opened from Outlook on a Mac but not saved locally? (link) |
A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document.
Spotlight Show All in Finder Search This Mac + Kind is Any + Last opened date is (fill in today or the appropriate date) If found FILE SAVEAS on the Desktop (suggested) |
Score: 2.7 - Updated: 11/18/2015 3:39:04 PM - Was this helpful? |
How do I access a shared mailbox on my Mac in Outlook 2011 after I have been granted access? (link) |
Outlook 2011
- While logged in to Outlook select Tools and then Accounts.
- In the Accounts window highlight your Microsoft Exchange account and select Advanced.
- In the Advanced window select the Delegates tab.
- Navigate to the People I am delegate for section.
- Click Add or + button.
- In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
- Highlight the mailbox name then click OK and OK to close all previous windows.
- You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
Applies To: Faculty, Staff |
Score: 2.7 - Updated: 5/2/2014 9:59:49 AM - Was this helpful? |
How do I install the UC Client for the NEC phone on my PC or Mac? (link) |
( Restricted to authenticated ITS users. ) |
Score: 2.7 - Updated: 2/28/2014 8:48:56 AM - Was this helpful? |
Why won't Box sync work on my Mac running 10.6.8? (link) |
Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. |
Score: 2.5 - Updated: 12/1/2014 9:13:54 AM - Was this helpful? |
Inking in PowerPoint 2007's Presenter View to Display Results on the Projector
(Problem: How to stop slides from advancing when inking during a presentation) (link) |
On PowerPoint 2007, Presenter View is an option under the Slide Show menu. Check the "Use Presenter View" box to enable it.
Presenter View expects your computer to be connected to a projector (or external monitor) where the projector is enabled as an extended desktop. This mode doesn't work if the external display mirrors the laptop display. When giving a presentation, the laptop/tablet's screen shows a small window of the slide content, navigation controls, and notes. The external or projected screen shows the full slide without the notes or navigation.
Enabled in PowerPoint 2007 is a button to ink on the current slide and have the results displayed on the external projector. However, when I tried this it kept advancing to the next slide after inking a stroke. I finally figured out how to work around this problem - select all the slides under "Animations", and disable "On Mouse Click" under "Advance Slide." Of course you can no longer click to advance, but that's not relevant when you have the navigation controls of Presenter View. One other hint: I have to click "apply to all slides" after unchecking "advance on mouse click" in order to get it to stop.
Unfortunately, Presenter View doesn't show mouse movements, so I would have to actually highlight the thing I'm referring to or draw a line to it or something.
Article: http://www.math.uaa.alaska.edu/~afkjm/techteach/?q=node/38 |
Score: 2.1 - Updated: 6/4/2012 12:52:49 PM - Was this helpful? |
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link) |
( Restricted to authenticated ITS users. ) |
Score: 2.1 - Updated: 1/28/2013 10:24:37 AM - Was this helpful? |