If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

If you're a W&L faculty member, staff or student, use any available Internet connection, on-campus or off-campus, and use a Web browser to access this page:

http://wireless.wlu.edu

Follow the steps, entering your W&L username and password when prompted. After you complete this step, you'll connect to W&L's wireless network automatically whenever you're in range.

If you're not a member of the W&L community, find the wireless network named "wlu," connect, and open a Web browser. Enter your e-mail address, or, if you're a sponsored guest and have been provided with credentials for temporary access to W&L's wireless network, enter the user name and password that was provided to you.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Tips to speedup a your Mac computer

The best way to speedup sluggish Mac computer is to rebuild it.   Wipe the hard drive and reinstall the programs and your data.  It's just like rebuilding a car engine, but like a car, that may involve a lot of work.  If you have a full backup using TimeMachine you can wipe the hard drive, reload the Snow Leopard OS and then restore everything back to the same setup with TimeMachine and the program 'Migrate' found in the Utilities folder inside the Applications folder.  

There are simpler ways to cleanup your Mac, though not as effective.   You can run some simple maintenance programs.  The simplest is actually built into the Mac already.  One for the OS and one for MS Office.

For MS Office, follow this path:

Hard drive > Applications > MicroSoft Office 2011 > Office > Microsoft Database Utility.app

Select the "repair data base" option and run the utility.   It is the first fix to help clear up any issues you maybe having with MS Office.

Next is 'Drive Utility' - located on this path;

Hard drive > Applications > Utilities > "Drive Utility"  after opening, select the hard drive in the left column and "Repair Disk Permissions".   If you boot from an original DVD, you can also "Repair Disk".

The next step to cleanup a Mac, is to dump caches that slow up systems and browsers.  It can be done manually if you know where to find all the caches, but it's better if you use a good Utility program.  These programs do not come with the Mac and must be bought separately.   One of the best, and it's free, is ONYX.   Check the link below and download the one for your system.

http://www.titanium.free.fr/download.php?sid=06565bec047f1e1cb2c0a7bbe12dacd0

The last way to clean things up is to do the defrag like you mentioned. It's not built into the Mac because Apple says you don't need it.  The Mac OS is designed to keep things defragged automatically.  I have run it on some very fragmented machines and have found it to help with varying success.  Several programs will defrag a Mac.  The one is use is called iDefrag, (www.coriolis-systems.com/iDefrag.php  -$60).

If you really want to speed up your Mac, new hardware is one of the best options but obvious cost bigger bucks.   Max out the Ram memory to 4GB or better if your computer will hold it.   The upgrade that really improves the speed the most, is replacing older hard drives with the new Solid State hard drives.  They are all digital with no moving parts and make the laptop run unto 4 times faster.  The big draw back is that they are expensive and so we are only buying small sizes ones for now.   The biggest one we are using now is 120GB and they go for about $200.   But that price should go down with time.

Applies To: Faculty, Staff

The WLU wireless network allows users to access the network for a short period with authenticated access, or a long period with secure access. If you are just visiting campus for a day you should attach to the "wlu" wireless networks. If you are going to be using our wireless network frequently you will want to register for the secure wireless network. Registering on the secure network allows you to remain attached to the network without having to reauthenticate, and it encyrpts your network traffic so it is secure. To register on the Secure network go to Http://wireless.wlu.edu .

If you are not formally associated with WLU you can access the network as a guest by attaching to the "wlu" network. This network has some restrictions.    

Applies To: Faculty, Staff, Students

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

1. Click on your Apple icon, and go to System Preferences.
2. In system Preferences click on the Network icon.
3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

The map of wireless network coverage is located here.

The wireless network for W&L faculty, staff and students uses a technology called 802.1x, which provides security by encrypting all network traffic.

Some older computers do not support this technology. However, most modern, up-to-date wireless devices will run on the secure wireless network:

• Windows computers with security features enabled, including auto-updates, firewall and up-to-date operating system
• Macintosh computers with security features enabled, include firewall and up-to-date operating system
• Apple iPad and iPod Touch
• Most Smart Phones with wireless capability, including iPhone, Blackberry, and Android-type phones

Game devices such as the Xbox 360 and Wii and other special-purpose network devices such as the Roku do not function on the secure wireless network. For such devices, use a wired connection, or register them for use on the wireless network.

Please note that wireless is a limited resource, and that minor disruptions are common; see Statement on Wireless Service at W&L

Whenever possible, use the tool at http://wireless.wlu.edu  to configure your device for use on W&L's wireless network.

You may need to manually configure some devices. The settings are:

• SSIDD: WLUsec
• Wireless Encryption: WPA2 Enterprise
• Authentication Protocol: MS-CHAPv2/PEAP
• Outside tunnel authentication: This should be left blank
• Inside tunnel authentication: WLU Username and Password
• Security certificate verification: Equifax Secure Certificate Authority

Applies To: Students

Applies To: Students

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

Faculty and staff computers will be joined to the domain by ITS personnel. Personally-owned student computers cannot be joined to the domain.

If you need to access a computer that is in the domain, you can go to http://THESTABLE.wlu.edu and access a virtual image that is in the domain. (Access requires authorization; you'll have to log in with your network username and password.)

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Applies To: Faculty, Staff, Students

1. Edit the following file:  /etc/wpa_supplicant/wpa_supplicant.conf2. Copy and paste the following entries:

network={
     ssid="WLUsec"
     scan_ssid=1
     key_mgmt=WPA-EAP
     pairwise=CCMP TKIP
     group=CCMP TKIP
     eap=PEAP
     identity="WLU Username"
     password="WLU Password"
     ca_cert="/etc/ssl/certs/Equifax_Secure_CA.pem"
     phase1="peaplabel=0"
     phase2="auth=MSCHAPV2"
}

3. Save the wpa_supplicant.conf changes
4. Restart the WPA supplicant with the following command: /etc/init.d/wpa_supplicant restart5. Restart networking with the following command: /etc/init.d/network restart

Anything that broadcasts its own signal is an unauthorized extension of the W&L network, and is banned by the University's Acceptable Use Policy.

Some Macintosh computers have the capability of creating their own ad hoc wireless networks. Please disable this capability by taking the following steps:

1. Go to "System Preferences"
2. Click on "Sharing"
3. In the left-hand pane, uncheck "Internet Sharing"

Here’s a couple of advanced troubleshooting tips:

1. Make sure you run Cloudpath from Safari or Firefox. Cloudpath does not work correctly with Google Chrome.
2. Go to the Apple > System Preferences > Network > Airport > Advanced > Airport and remove “WLUsec” and “WLU”.
3. Go to the Apple > System Preferences > Network > Airport > Advanced > 802.1x > User Profiles > “-” key will delete “WLUsec profile.”
4. Select “Ok”
5. Select “Apply”
6. Select “Turn Airport Off” for about a minute. This is the equivalent of starting over.
7. Select “Turn Airport On”
8. Choose the “WLU” wireless network
9. Log in to the portal and re-run Cloudpath from wireless.wlu.edu

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Keep holding down the mouse pad while doing a hard restart on the system.  This will eject the disc.

Yes, quite often you can.  First make sure it is not in your trash folder. If it is there undelete it by (on a PC) right clicking on the object and choosing undelete or (on a Mac) dragging it back to the desk top.  

If you deleted it from the trash folder and it was orrigionally in a network drive (H, I, L, J) you can request that the item be recovered from an old copy on the server. To do this log a help ticket (choose webticket on the menu above) and under request type choose "network" then "file recovery" Then give us as many details about the files as possible.

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

802.1x is a network protocol that provides an authentication mechanism to devices connecting to a wired or wireless network. Washington and Lee employs 802.1x on its wireless network, "WLUsec." An additional level of security is provided by encrypting all traffic on the wireless network.

Devices must be configured in order to function properly on an 802.1x network; at W&L, wireless devices may be configured by connecting to the Web page at http://wireless.wlu.edu and following the steps as prompted.

Click this link found by our Mac technician.

Applies To: Students

1. At the Home screen, press the Menu key.

2. Scroll to the Manage Connections icon and press the trackball.

3. Scroll to Wi-Fi (not all Blackberry phones have this option; if you don't see it, it's not available for your model). Press the trackball to place a check mark in the box to turn on Wi-Fi.

To scan for and connect to available networks, perform the following steps:

1. At the Home screen, press the Menu key.

2. Scroll to Set Up Wi-Fi Network and press the trackball.

3. Scroll to Next and press the trackball.

4. Select Scan for Networks. The handheld scans and displays available networks.

SELECT WLUsec

5. Press the trackball to connect.  Enter your W&L network user name and password

Applies To: Faculty, Staff, Students

Install the correct Driver:

Before you can install the printer you will need to download and install the appropriate driver for your Operating System.   Click on the link for your operating system below to start the download.  (to find your Operating System click on the Apple and choose “About this Mac”)

            10.7 Lion

            10.8 Mountain Lion

            10.9 Mavericks

Delete all MPS3 network printers:

Open System Preferences and select the Print & Scan Icon, and then delete all MPS3 printers.

Install the new printer:

  In the Print & Scan Preference Panel:

·         Click on the + to add a printer, and choose “Add other printer or Scanner”.

·         In Default, scroll down to select the name of the printer starting with MPS4.

·         Each BizHub has a print queue (see example below)

o   MPS4-ITS_Tucker_BizHub

·         The Name and Location will be automatically populated.

·         Click on pull down “Choose a Driver or Printer Model”

o   Select Printer Software

o   In the Filter box, type Konica

o   If the drivers have been installed, you will see a list

o   Select the appropriate PS driver for your BizHub model then click on Add.

o   select either C284e or 364e: 

§  Konica Minolta C284e PS

§  Konica Minolta C364e PS

o   Click ‘Add’

·         Go to System Preferences -> Print & Scan

·         Select your BizHub from the list of Printers,

·         On the right, click on Options & Supplies

·         Select Driver tab to configure the printer:

o   Model:   C284e or C364e

o   Paper Source Unit:  PC-410

o   Finisher:   FS-534

o   Punch Unit:  PK-519 (2/3-Hole)

o   Click on OK.

·         If you wish to make it your default printer, right-click on the BizHub icon, then select ‘set default printer’.

Applies To: Faculty, Staff

1. Go to the Settings app
2. Select Wi-Fi
3. Make sure Wi-Fi is on and choose the "WLUsec" network
4. Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
5. When prompted to accept the network certificate, tap the Accept button
6. Enter your device's passcode if prompted
7. A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network

Applies To: Faculty, Staff, Students

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Applies To: Faculty, Staff

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Yes! Both secure (for W&L students and employees with AD credentials) and access for guests.

• H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by University Computing and is an appropriate place to store all of your work-related files.  Quota: 500 megabytes.
• L: directory - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.

Applies To: Students

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

• H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
• I: directory - Employees in your department only.  Quota: 4 gigabytes.
• J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offices. Quota for all departments: 30 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk  if you need additional space.

Applies To: Faculty, Staff

• H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
• I: directory - Employees in your department only. Quota: 4 gigabytes.
• J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offies. Quota for all departments: 30 gigabytes.
• L: directory  - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.  Quota for all courses: 500 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk if you need additional space.

Applies To: Faculty, Staff

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

Applies To: Students

Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint.

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

Applies To: Students

Applies To: Students

Click the small button by the USB port on the bottom to turn on the screen. Swipe the yellow arrow left to unlock.

When the main screen appears, touch the small gear icon in the upper right. When the settings menu drops down, touch “Wi-Fi”.

Pull down if necessary, and touch WLUsec in the network list. When the form comes up, leave PEAP and select “MSCHAPv2” under Phase 2 Authentication, scroll on down, and put your AD username in the Identity box (ad\username). Type your AD password into the Password box, and touch Connect at the bottom. It should connect easily within a moment or two.

The Directory for all W&L students, staff and faculty is located at: http://managementtools.wlu.edu/Directory/

You can also type any last name in the search box for this knowledgebase and it will search against the W&L Directory and provide you with matching names and information.

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

Applies To: Students

Applies To: Students

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

• Office 2007 or older
• Windows XP or older
• Any version of Office for Mac
  • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.

Click in the ‘Search this folder’ at the top right and it will activate the Search ribbon

Click All Mail > Advanced  > Click on Items Contains and make your criteria selection

You can make multiple selections by clicking the plus sign on the right of your 1^st line of criteria

See associated photo under Resources: Outlook 2011 Advanced Search

Try these steps from Microsoft on rebuilding your identity database.

Updated August 2013

Applies To: Students

Click the button in the Toolbar Control Button in the top right to show it!

Applies To: Faculty, Staff

The L-Drive is a network file storage space for course work. It is intended for instructional use by instructors and students. The fileserver space can be used for student websites, collaborative assignments and many other kinds of work.  The L drive can be accessed in any application, such as Word, Excel or PowerPoint, or with a file management tool such as Windows Explorer. To learn more about the L-Drive or how to connect to it from your personal computer, you can visit the following link:

http://www.wlu.edu/x16590.xml

Go to password.wlu.edu and follow the instructions. 

Applies To: Faculty, Staff, Students

W&L has a web page on sustainability.  Please click this link to learn more.

Yes, there is training on the Atomic learning site under My Campus Training/Box at W&L - click this link

There is also training on the Box site - click this link

Yes, your username is your full email address with your AD password. To change your password you would go to password.wlu.edu which will change your password for all W&L resources.

Applies To: Faculty, Staff

A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document.

Spotlight
Show All in Finder
Search This Mac
+
Kind is Any
+
Last opened date is (fill in today or the appropriate date)
If found
FILE SAVEAS on the Desktop (suggested)

Outlook 2011

1. While logged in to Outlook select Tools and then Accounts.
2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
3. In the Advanced window select the Delegates tab.
4. Navigate to the People I am delegate for section.
5. Click Add or + button.
6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
7. Highlight the mailbox name then click OK and OK to close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

The only method for accessing Datatel from off campus is through TheStable.

You can find information about entrance requirements by going to the Admissions website: http://admissions.wlu.edu

Information about entrance requirements can also be found at this location:

http://catalog.wlu.edu/content.php?catoid=3&navoid=208#Requirements

Yes.  ITS runs a Majordomo listserv that is available to any department, group or organization on campus.  To request a listserv, contact the HelpDesk and request one, including the following information:

1. The name of the listserv
2. The email address of the owner of the listserv (must be an active W&L account)
3. optionally, a list of email addresses to populate the list with

You have two options:

http://box.wlu.edu

http://wlu.box.com

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets.

A website where one connects with those sharing personal or professional interests, place of origin, education at a particular school, etc.

from Dictionary.com

The University provides site licensing for these products on University-owned equipment:

• Microsoft Windows Upgrades
• Microsoft Office Professional and Enterprise
• Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Yes. The Outlook plugin for Box is compatible with Microsoft Outlook versions 2013, 2010 and 2007. There is no Outlook plug-in available for Macs.

More information about the Outlook plugin for Box is available here: https://wlu.app.box.com/services/browse/49/box_for_outlook

(There is a download link to the latest version available at that web address.)

Applies To: Faculty, Staff, Students

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

Applies To: Faculty, Staff

• Good Reader
• iAnnotate PDF

Please read the updated FAQ here: https://support.box.com/hc/en-us/articles/200519838-What-Browsers-does-Box-officially-support-

Applies To: Faculty, Staff, Students

1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
2. Site Actions > Site Permissions
3. Select the name of the group to which you want to add the person.
4. Click New in the light gray bar above the list of current group members.
5. Type in or browse the address book for the username.
6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
7. Click OK.

Applies To: Faculty, Staff

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Applies To: Faculty, Staff

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.