Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Applies To: Students

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Applies To: Students

Applies To: Students

In the Outlook 2010

In Contacts, on the Home tab, in the New group, click New Contact Group.

In the "Name" box, type in the name of the Distribution List, i.e., "Committee Members".

On the Contact Group tab, in the Members group, click Add Members, and then click From Outlook Contacts, From Address Book or New Email Contact

1. If you are adding a new email contact, enter the information for the person in the Add New Member dialog box.

If you are adding a member from Outlook Contacts or an Address Book, do the following:

1. In the Address Book drop-down list, click the address book that contains the email addresses that you want to include in your Contact Group.
2. In the list of names, click the names that you want, and then click Members. You can add names from different address books to the same Contact Group.

1. Do this for each person whom you want to add to the Contact Group, and then click OK
2. Click Save & Close in the top left.

The Contact Group is saved in your Contacts folder under the name that you give it.

Log into print upload screen

On the left click "Recent Print Jobs"
Review your printing
If you see charges that you believe are in error on the far right side under status Click request refund and fill in two questions

• Refund Amount - is it Full or Partial?
• Reason for Request - you may have printed two copies, a copy might not have printed OR you printed for an organization on campus
  • If you printed for an organization on campus you'll need to provide the name of the organization
  • If you printed for an organization on campus you'll need to provide the 6 digit account number to charge
• Click Send

Please see the Request Refund document under related resources to the right for photos.

Applies To: Students

1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.

If you use Outlook 2007 or 2010 to read your email, you can use the Outlook Junk E-mail Reporting Tool You can use this tool to report junk e-mail to Microsoft and its affiliates for analysis in order to help improve the effectiveness of their e-mail filtering technologies. http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=18275  

NOTE: In order to find all the information needed by Microsoft services below, you will need to provide Internet headers from the spam messages. You can find the full Internet headers of a message by:

·         Windows: Double clicking the message in your inbox -> File -> Properties -> Copy the text in the “Internet Headers” text field and paste into your message to Microsoft.

·         Mac: Command + Clicking (right clicking) the message in your inbox and click "View Source." Copy all of the text in the Text Edit window and paste into your message to Microsoft.

·         Web Access: Double click to open the message, then select Message Details from the message tool bar.

Report False Positives
You can report false positives through the Spam Quarantine Interface, or by forwarding the message, including the full Internet headers, to: false_positive@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

Report Unfiltered Spam
You can report unfiltered spam by forwarding the message, including the full Internet headers, to: abuse@messaging.microsoft.com. Please follow the submission process outlined here: http://technet.microsoft.com/en-us/library/ff715038.aspx.

Applies To: Students

The professor needs to publish the course.

In the course site within Sakai:

1. In the upper left corner of the screen, click on the (Publish Site) button

You can also publish the site this way:

1. Go to Site Info
2. Manage Access
3. Publish Site
4. Update

1. Open the Word Document.

2. Click on File in the upper Left hand corner.

3. Click on Save As

4. Choose PDF from the Save as type drop down.

5. Name the file and click save.

The PDF will be created in the same folder as the original word document.

After watching this 5 minute video from Microsoft Online, you’ll be creating your first PowerPoint 2007 presentation.

Microsoft video

Yes. To publish a personal homepage, follow the follwing steps:

1. In your H: drive, create a new folder named "public_html"
2. Open the properties of the public_html folder
3. Open the Security tab
4. Select the "WWW" user entry
5. Toggle on the "Read/Execute" rights for the WWW user and save
6. Send an email to Jeff Knudson jknudson@wlu.edu requesting that your site be registered with the web servers

Mac users will need to access a Windows computer image at MyVI to complete this proceedure.

Your hompage URL will be in the format: http://home.wlu.edu/~username w

here "username" is your user name.

This site supports only static HTML documents.

RECORDING YOUR PERSONAL PHONEMAIL GREETING

1. Access your PhoneMail box
2. Press 8 for Answering Options
3. Press 1 for Change Greeting
4. Press 1 for Regular Greeting
5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
6. Record Greeting
7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

• H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by University Computing and is an appropriate place to store all of your work-related files.  Quota: 500 megabytes.
• L: directory - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.

Applies To: Students

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Applies To: Faculty, Staff

• Log into RightFax and in the url line of your preferred browser enter go.wlu.edu/fax
• Make sure "Use Windows Authentication" is checked and Click sign in
• Click on the "New Fax" link to get to the Create/Edit Document page.
• Under Primary Information all fields marked with a *red asterisk are required
• Next to "Name," enter the name of the person or department to which you are sending the fax
• Next to "Destination Type" use the default choice, “Fax Number,” to send a fax
• Next to "Destination," type the destination fax number.
  • For on-campus fax numbers, use four digits only.
  • For an off-campus local fax number, dial 9 then the 7 digit number. For example: 95555555.
    • Don’t include hyphens or other non-numeric characters.
  • For an off-campus long distance fax number, dial 9 then 1 and the number. For example: 915555555555.
    • Don’t include hyphens or other non-numeric characters.
• All other “To” fields are optional – complete as needed.
• A cover sheet is automatically included in your fax. Type in any notes for the cover sheet in "Cover Sheet Notes".

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page. 

Add the discussion forum tool to the site.

Allow new threads and allow attachments.

Have the students create a thread, post their assignments as attachments and then have three other students post replies to those threads. If a student goes in and sees that a particular paper already has three replies, then she or he needs to look at another paper. I don’t think there’s a way you can enforce this automatically, you just have to tell the students to pay attention.

If you look at the times submitted for the replies, you’ll be able to see who did the first three replies.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Faculty, Staff

In Sakai:

1. Go to the My Workspace tab.
2. Click on Worksite Setup.
3. Click New.
4. Choose Project Site (not Portfolio Site)
5. Click Continue
6. Give your site a title.
7. Click Continue
8. Choose the tools that you would like to use in your project site.
9. Click Continue twice
10. Click Create Site

Applies To: Faculty, Staff

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

Applies To: Students

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

Settings > General > Reset > Erase All Content and Settings

You will be asked to confirm two times.

All of your applications, network settings, e-mail information and iTunes account information will be wiped off of the iPad.

Applies To: Faculty, Staff, Students

1. In Outlook, click on File > Options > Mail.
2. Click on Signatures.
3. Click the New button.
4. Type a name for your signature and click on OK.
5. In Choose Default Signature:
6. Select e-mail signature.
7. Select if you want your signature added to New messages.
8. Select if you want your signature added to Replies/Forwards.
9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Groups of 5 or 6 are ideal. However, it can be used with groups of up to 15 with a quiet environments.

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

This will force all the rights in the public_html folder to be recalculated.

To Create an envelope:

From the Ribbon, select the Mailings tab.
In the Create section, select the Envelopes button.
Under the Envelopes tab, enter the information for the Delivery address.
Enter the information for the Return adress if necessary.
Click Print to print your envelope.

Print will send your envelope to your default printer.
If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

Applies To: Faculty, Staff

Apple has great tutorials on their site.  Please click here to find out more about iWeb.

Technology work request tickets can be created simply by emailing your request to helpdesk@wlu.edu from a W&L email address. Your request will automatically be turned into a request ticket, and you will be sent a ticket confirmation.

You can reply to that email to update the job with further details, or simply send a new email to helpdesk@wlu.edu with the subject line Ticket your ticket number . (E.g. Ticket 12345) and your update in the body of the email.

Applies To: Faculty, Staff, Students

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Students

There's not a direct way from the file menu, but you can do the following to save that group as a distribution list:

1. In the e-mail message you want to copy the names from, highlight the names in the To or Cc box.

2. Right-click and select Copy.

3. On the File menu, click on the down arrow next to NEW, and then select Distribution List.

4.  In the "Name" box, type a name for the distribution list.

5. Click "Select Members".

6. In the Members field, right-click, choose "Paste" and then OK. 

7. Click the "Save and Close" button to create the distribution list.

The first time you send to the distribution list, you will have to click CTRL + K, or the "Check Names" button to make the name of the list auto-complete.

1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
2. Site Actions > Site Permissions
3. Select the name of the group to which you want to add the person.
4. Click New in the light gray bar above the list of current group members.
5. Type in or browse the address book for the username.
6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
7. Click OK.

Applies To: Students

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Prospective students access using their personal e-mail address.  The one they used when they applied.  Prospective students create an account (GHQ Applicant Portal "Account Creation" page) and are then sent a 5 digit pin in an email, incuding a link back to the portal where they create a password.

Applies To: Students

Transcripts are requested through the Registrar's Office. Information can be found on this page: http://www.wlu.edu/x33519.xml

If you are a graduate you don't have access to WebAdvisor anymore. Go to the Registrar's Office page (link above) and Click the Transcript Request Form under the Alumni Header. Print and mail or fax in the request. As alum you will receive an official transcript.  To make it unofficial you need to make a photocopy of the hard copy. 

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

1. Open the Global Address List (GAL) by clicking the address book button(looks like a little open book)

2. Search the GAL for the user

3. Highlight the user> right click> click 'Add to Contacts'>

4. At this point you can either click 'Save & Close' and then manually move the contact from your default Contacts address book to your custom book OR you can select the Microsoft icon (top left) select 'Move'>'Copy to Folder'>select your custom address book folder>click OK>close the contact window without saving.

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Applies To: Faculty, Staff

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.