The maximum number of names that you can include in a distribution list depends on the size of the contact files (for each contact) themselves. There are no hard and fast rules but in general, a distribution list can contain between 50-70 names and e-mail addresses.

1. Open the distribution list (double-click on the list.)

2. Click on Forward Group.

3. Choose As an Outlook Contact.

4. Send the email to the recipient.

For the recipient:

1. Open the email.

2. Click on the email attachment and drag it to the Contacts button on the left side of the Outlook window. Now when you look at your contacts, you should see the distribution list.

Applies To: Faculty, Staff

There's not a direct way from the file menu, but you can do the following to save that group as a distribution list:

1. In the e-mail message you want to copy the names from, highlight the names in the To or Cc box.

2. Right-click and select Copy.

3. On the File menu, click on the down arrow next to NEW, and then select Distribution List.

4.  In the "Name" box, type a name for the distribution list.

5. Click "Select Members".

6. In the Members field, right-click, choose "Paste" and then OK. 

7. Click the "Save and Close" button to create the distribution list.

The first time you send to the distribution list, you will have to click CTRL + K, or the "Check Names" button to make the name of the list auto-complete.

There are two ways to share a Distribution List in Outlook 2007:

METHOD #1:

1.       Open the Distribution List.

2.       Right-click on the name of the distribution list.

3.       Click on Send Full Contact.

4.    Choose In Outlook Format

METHOD #2 :

1.       Open the distribution list.

2.       In the menu across the top, choose Send > In Outlook Format.

Applies To: Faculty, Staff

• Answers your telephone automatically and plays your personal greeting to callers
• Accepts and stores voice messages in your PhoneMail mailbox
• Plays back your messages at your convenience
• Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

You cannot edit the information of members of a distribution list, but there is a workaround:

In Outlook on a PC:

1. Click on Contacts
2. Click the New button to create a new Contact
3. Fill out the Contact information
4. Click on Save to save the contact
5. In the File menu, choose File > New > Folder
6. Name the folder (My Study Abroad Students, for example)
7. This folder should now appear in the left menu at the very top under "My Contacts"
8. Now you can click and drag the newly created contact into the folder.
9. Repeat these steps for all the Contacts you want to add to the folder

IDENTIFYING YOUR MAILBOX WITH YOUR NAME

1. Access your PhoneMail box
2. Press 8 for Answering Options
3. Press 4 to Record Name (RECORD FIRST AND LAST NAME ONLY)
4. Press 1 to begin recording
5. Press * # when done

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

1. Dial your PhoneMail direct access number
2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
3. Dial your password and press "#".
4. Follow the PhoneMail prompts for options available to you.

   TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

To change your password:

1. Access your PhoneMail box
2. Press 9 for Mailbox Options
3. Press 3 to Change Your Password
4. Enter your new password then press #
5. Wait for PhoneMail to verify your new password
6. Hang up or press * 7 6 to log off of the system

Applies To: Faculty, Staff, Students

LISTENING TO YOUR PHONEMAIL MESSAGES

1. Access your PhoneMail box
2. Press 3

Applies To: Faculty, Staff, Students

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

#9 7070 hang-up and your light will be flashing

Applies To: Faculty, Staff

##9 hang-up and the light will stop flashing

Applies To: Faculty, Staff

Transfer (XFER)
7070
Extension # (of person you are calling)
Hang-up

Applies To: Faculty, Staff

RECORDING YOUR PERSONAL PHONEMAIL GREETING

1. Access your PhoneMail box
2. Press 8 for Answering Options
3. Press 1 for Change Greeting
4. Press 1 for Regular Greeting
5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
6. Record Greeting
7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

• Press 1 to record and send an answer to the message sender OR
• Press 70 to call the person who sent you the message OR
• Press 9 to forward the message to another extension OR
• Press # to continue to the next message

Applies To: Faculty, Staff

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

Applies To: Faculty, Staff

When you become more familiar with the PhoneMail system, you may want to select abbreviated prompts.  To change to abbreviated prompts:

      1.     Access your PhoneMail box
2.     Press 9 for Mailbox Options
3.     Press 2 for Prompt Level
4.     Press 2 for Abbreviated Prompts

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

You can use the Futrue Delivery function of VoiceMail to leave someon (yourself included) a message about important future appointments.  At the time you decide, the message will be placed in the proper PhoneMail box.

1.  Acces you PhoneMail box.
2.  Press 1 for Record
3.  Record message and press *#
4.  Enter an extension number (your own if this message is for you) and pres ##
5.  Press 3 for Special Delivery
6.  Press 4 for Future Delivery and press ##
7.  Press 1 for One-Time Delivery
8.  Press the appropriate numbers for the Month and press ##
9.  Press the appropriate numbers for the Date and press ##
10. Press the appropriate numbers for the Time and press ##
11. Choose 1 for AM or 2 for PM and press  #
12. Press # to say that the schedule is correct
13. Press # to complete the operation

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

1. Go to Settings
2. Choose "Accounts & Sync"
3. Remove any non-functioning accounts
4. Choose "Add Account"
5. Choose "Exchange and Active Sync"
6. Choose "Manual Setup"
7. Enter your email address
8. Enter "owa.wlu.edu" as your Server address
9. Enter "ad" as your Domain
10. Enter your username as "ad.wlu.edu\username" and password
11. Check the  "This server requires an encrypted SSL connection." Box.
12. Choose "Next"
13. Select the items you wish to sync. 
14. Choose "Finish Setup"
15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Deleted contacts and distribution lists end up in the Deleted Items folder but the Deleted Items folder is normally sorted by the date the item was received. Because of this, deleted contacts and distribution lists are not easily found.

To easily find the deleted contacts and distributions lists start by opening the Deleted Items folder. Point the mouse at the column header that says "Arrange By". Click on this column header if "Show in Groups" does not have a check mark by it then select it. Next click "Arrange By" again and select "Type". Now the items are sorted by type, and you can hide all of a given type by clicking the triangle icon at the left of the type name. When you hide the other types, it will be easy to find any deleted contacts. Click on the triangle icon at left of the Contacts header if you don't see the individual deleted contacts. Then find the lost one and drag it back into your Contacts folder.

To return the Deleted Items folder to the default view click the "Arrange By" header and select "Date". Click again to disable "Show in Groups" if you would not liked them grouped.

Applies To: Students

MAJORDOMO LIST ADMINISTRATION

Mail the following commands to "majordomo@wlu.edu".
The Subject is ignored by majordomo.
Arguments in the []'s are optional. Arguments in italics should be replaced by the actual values.

Instructions For List Users

1. Open the Global Address List (GAL) by clicking the address book button(looks like a little open book)

2. Search the GAL for the user

3. Highlight the user> right click> click 'Add to Contacts'>

4. At this point you can either click 'Save & Close' and then manually move the contact from your default Contacts address book to your custom book OR you can select the Microsoft icon (top left) select 'Move'>'Copy to Folder'>select your custom address book folder>click OK>close the contact window without saving.

1. Open the Word Document.

2. Click on File in the upper Left hand corner.

3. Click on Save As

4. Choose PDF from the Save as type drop down.

5. Name the file and click save.

The PDF will be created in the same folder as the original word document.

After watching this 5 minute video from Microsoft Online, you’ll be creating your first PowerPoint 2007 presentation.

Microsoft video

First, unplug the phone from the wall jack and from the back of the phone and then reconnect them.  Many times this will correct the problem.  If this doesn't work, please call the help desk at 4357 or email help@wlu.edu  to report the line not working.

Applies To: Faculty, Staff

• Log into RightFax and in the url line of your preferred browser enter go.wlu.edu/fax
• Make sure "Use Windows Authentication" is checked and Click sign in
• Click on the "New Fax" link to get to the Create/Edit Document page.
• Under Primary Information all fields marked with a *red asterisk are required
• Next to "Name," enter the name of the person or department to which you are sending the fax
• Next to "Destination Type" use the default choice, “Fax Number,” to send a fax
• Next to "Destination," type the destination fax number.
  • For on-campus fax numbers, use four digits only.
  • For an off-campus local fax number, dial 9 then the 7 digit number. For example: 95555555.
    • Don’t include hyphens or other non-numeric characters.
  • For an off-campus long distance fax number, dial 9 then 1 and the number. For example: 915555555555.
    • Don’t include hyphens or other non-numeric characters.
• All other “To” fields are optional – complete as needed.
• A cover sheet is automatically included in your fax. Type in any notes for the cover sheet in "Cover Sheet Notes".

1. Begin typing the name you wish to remove from the AutoComplete list.

2. Select the unwanted name by using the UP ARROW or DOWN ARROW key.

3. Press DELETE.

Note: When you type the first letter of a name in the To, CC, and BCC boxes, AutoComplete begins to suggest possible matches based on names of whom you have sent an item to before.

In Sakai:

1. Go to the My Workspace tab.
2. Click on Worksite Setup.
3. Click New.
4. Choose Project Site (not Portfolio Site)
5. Click Continue
6. Give your site a title.
7. Click Continue
8. Choose the tools that you would like to use in your project site.
9. Click Continue twice
10. Click Create Site

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Applies To: Students

Applies To: Students

In the Outlook 2010

In Contacts, on the Home tab, in the New group, click New Contact Group.

In the "Name" box, type in the name of the Distribution List, i.e., "Committee Members".

On the Contact Group tab, in the Members group, click Add Members, and then click From Outlook Contacts, From Address Book or New Email Contact

1. If you are adding a new email contact, enter the information for the person in the Add New Member dialog box.

If you are adding a member from Outlook Contacts or an Address Book, do the following:

1. In the Address Book drop-down list, click the address book that contains the email addresses that you want to include in your Contact Group.
2. In the list of names, click the names that you want, and then click Members. You can add names from different address books to the same Contact Group.

1. Do this for each person whom you want to add to the Contact Group, and then click OK
2. Click Save & Close in the top left.

The Contact Group is saved in your Contacts folder under the name that you give it.

Applies To: Faculty, Staff, Students

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

1. In Outlook, click on File > Options > Mail.
2. Click on Signatures.
3. Click the New button.
4. Type a name for your signature and click on OK.
5. In Choose Default Signature:
6. Select e-mail signature.
7. Select if you want your signature added to New messages.
8. Select if you want your signature added to Replies/Forwards.
9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

The phone is a ROLM phone 120.

Applies To: Students

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

To Create an envelope:

From the Ribbon, select the Mailings tab.
In the Create section, select the Envelopes button.
Under the Envelopes tab, enter the information for the Delivery address.
Enter the information for the Return adress if necessary.
Click Print to print your envelope.

Print will send your envelope to your default printer.
If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

Applies To: Faculty, Staff

Apple has great tutorials on their site.  Please click here to find out more about iWeb.

Technology work request tickets can be created simply by emailing your request to helpdesk@wlu.edu from a W&L email address. Your request will automatically be turned into a request ticket, and you will be sent a ticket confirmation.

You can reply to that email to update the job with further details, or simply send a new email to helpdesk@wlu.edu with the subject line Ticket your ticket number . (E.g. Ticket 12345) and your update in the body of the email.

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

Applies To: Faculty, Staff

There may be multiple user notification/alerts registered for the list.  To delete the extra notifications:

1. on the SharePoint site as an admin, select "Site Actions"
2. select "Site Settings"
3. under "Site Administration" select "User Alerts"
4. select the user to check for duplicate noifications/alerts and select "Update"
5. check the duplicate notifications/alerts
6. select "Delete Selected Alerts"
7. Re-select user to verify duplicate notifications/alerts are gone

Applies To: Faculty, Staff

The six on the top row and the two on the bottom row starting from the left side are programable BLF keys.

The four on the bottom row starting from the right side are the speed dial keys.

Applies To: Faculty, Staff

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Not initially.  The Safe Senders list can only be set up by enabling Automatic Email Filtering (Junk Folder) in Outlook Web Access (http://owa.wlu.edu) Once complete you can manage your safe senders list in Outlook 2010 and 2013.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

You can currently use rooms 40, 41, and 47.

No, the Chat 150 Microphone is NOT a speakerphone for a regular telephone line.

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

• Because the system offers PhoneMail, call waiting is not available.
• To dial any campus extension, dial only the last four digits.
• On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

You can check updates to your Sakai sites on your smart phone! Just 

go to http://sakai.wlu.edu/portal/pda and log in. This interface 

makes it much easier to check on your classes when you're not at 

your computer.

Applies To: Faculty, Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Currently you plug the phone both phone and power cord into the wall.

You plug the phone cord and the power into the center of the table.  Use the adaptor for the power cord.

You plug the phone cord and power into the wall jack located behind the podium.

Applies To: Faculty, Staff

Applies To: Students

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:

1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

A conference call allows up to eight parties in a conversation.

Word 2007 and Word 2010

1. Start Word, and then open a new blank document.
2. Go to Word Options
   • In Word 2007, click the Office Button, and then click Word Options.
   • In Word 2010, click File, and then click Options.
3. On the Advanced tab, go to the General section.
4. Click to select the Confirm file format conversion on open check box, and then click OK.
5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
7. Under Select starting document, select the starting document that you want to use, and then click Next.
8. Under Select recipients, click Use an existing list, and then click Browse.
9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
2. Put in your user name and password
3. Go to Options (this is located in the upper right)
4. On the left of page click on Mobile Devices
5. Select the device that you have lost
6. You may choose to wipe the device to remove all of the emails from it remotely
7. Delete the device from the list
8. Click Save

Applies To: Faculty, Staff, Students

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.