• Log into RightFax and in the url line of your preferred browser enter go.wlu.edu/fax
• Make sure "Use Windows Authentication" is checked and Click sign in
• Click on the "New Fax" link to get to the Create/Edit Document page.
• Under Primary Information all fields marked with a *red asterisk are required
• Next to "Name," enter the name of the person or department to which you are sending the fax
• Next to "Destination Type" use the default choice, “Fax Number,” to send a fax
• Next to "Destination," type the destination fax number.
  • For on-campus fax numbers, use four digits only.
  • For an off-campus local fax number, dial 9 then the 7 digit number. For example: 95555555.
    • Don’t include hyphens or other non-numeric characters.
  • For an off-campus long distance fax number, dial 9 then 1 and the number. For example: 915555555555.
    • Don’t include hyphens or other non-numeric characters.
• All other “To” fields are optional – complete as needed.
• A cover sheet is automatically included in your fax. Type in any notes for the cover sheet in "Cover Sheet Notes".

When you have filled in all the fields and attached any documentation you click send at the top of the from.

Rightfax is the University’s computer-based solution for faxing. All employees with W&L network accounts can send faxes through the Rightfax Web Client. Each department designates the employees who will receive computer-based faxes sent to their departmental fax number.

Employees can use their W&L network accounts to access the Rightfax Web Client and send faxes, including cover pages and attachments as needed.

Students (as well as faculty and staff) can go to the ITS/Library Information Desk in Leyburn Library to get help with sending or receiving faxes through RightFax.

(As of April 2014, students currently go to the 3rd floor of Elrod Commons outside the student organizations area and use the fax machine.)

Applies To: Students

Yes, You can send a fax with RightFax when you are off campus. Log into thestable.wlu.edu and then log into RightFax.

Applies To: Faculty

The Delay Send option is used to postpone the transmission of your document to a later time or date. RightFax normally sends outgoing faxes as soon as a phone line becomes available, but sometimes you may want to delay an outgoing document to take advantage of off-peak phone rates or ensure that the recipient is available.

Fax Priority. Specify the priority that is assigned to this fax within the queue of waiting faxes. Select from the options listed (low, normal, and high). If high priority does not appear as a choice, then it is not available to you (this is controlled by the administrator).

Delete After Send. By default, your faxes will not be automatically deleted from the Main fax list regardless of their status. However, you can specify to Always delete a fax or to delete it On Success only.

The Fax number for the ITS used in the library is 4462.

Point your Web browser to go.wlu.edu/fax.

Yes, you can attach a file to include in your fax. Many document types are supported, including Adobe PDF, Microsoft Word, Microsoft Excel, and image files such as JPG and PNG. *Keep in mind that some documents such as detailed spreadsheets or PowerPoint slideshows may not render clearly when printed on a recipient’s fax machine.

Verify ID of Receiving Fax Machine. You can specify the remote fax ID of the intended recipient's fax machine or server. If you enable this feature, the fax will not be sent unless the remote ID matches the ID specified. You can use the asterisk (*) and question mark (?) wildcards if you are not sure of the exact ID. Asterisks represent zero or more characters or digits. Question marks represent exactly one digit or character each.

RightFax is a web-based client that can be accessed using a variety of web browsers (such as Internet Explorer, Google Chrome, Safari and Firefox) on Windows or Macintosh computers.

On the entry page Click the box next to “Use Windows Authentication” and then Click the “Login” button. You do not need to enter your User ID or password on this page.

Under Attachments

Click Attach File

You have PDF Attachment Type options

• Text
• Photos & Images
• Light

The Hold for Preview option is so you can review the final version of your document before you send it. Your document will remain in your Web Client mailbox with the status "Held for Preview." To transmit the fax, you must view it and click the Release button.

This table lists the cover sheet, files, and library documents that comprise your document. Using the Control buttons, you can delete or reorder the attachments as you like.

The transmission options:

Fax Priority. Specify the priority that is assigned to this fax within the queue of waiting faxes. Select from the options listed (low, normal, and high). If high priority does not appear as a choice, then it is not available to you (this is controlled by the administrator).

Delete After Send. By default, your faxes will not be automatically deleted from the Main fax list regardless of their status. However, you can specify to Always delete a fax or to delete it On Success only.

Verify ID of Receiving Fax Machine. You can specify the remote fax ID of the intended recipient's fax machine or server. If you enable this feature, the fax will not be sent unless the remote ID matches the ID specified. You can use the asterisk (*) and question mark (?) wildcards if you are not sure of the exact ID. Asterisks represent zero or more characters or digits. Question marks represent exactly one digit or character each.

Look at the RightFax Help Guide under Resources or submit question to the HelpDesk at help@wlu.edu

More Document Options

This page lets you set additional document-specific transmission options. The default values are assigned by your RightFax administrator. After making changes, click the Submit Options button. The new information is only valid for the document currently being created and will not be saved.

Use Fine-Mode Resolution for Fax Body. Documents sent to fax addresses can be sent at two different resolutions: Normal (100 x 200 dots per inch) and Fine (200 x 200 dots per inch). Normal mode works well for draft-quality resolutions and shorter transmission times, while fine resolution is recommended for high-quality printed documents. Check this option to use fine mode.

Send Cover Sheet. Check this option to include a cover sheet on your document. By default, the RightFax Web Client will automatically create and send a cover sheet from the information entered on the Create/Edit Document page.

Use Fine-Mode Resolution for Cover Sheet. Check this option to render your document cover sheet in fine mode (200 x 200 dots per inch).

Cover sheet to use. Select a cover sheet from the drop-down list.

Form Type to Use. Overlay forms are image files that combine with your document so the two images appear together. Company letterhead is a commonly used overlay form. You can add one overlay form per document. Select the form you want to use from the list.

From Options. If you are creating an outgoing document, you can change your sender contact information as it will appear on your cover sheet. This lets you change the contact information for this document only. It will not affect your default settings.

The Cover Sheet Notes box lets you add notes or comments to the fax cover sheet. The box accepts up to 21 lines of text, 69 characters per line. You cannot use embedded codes or signatures in this field.

Adding Phonebook Entries

The RightFax Web Client lets you create a personal phonebook of fax and e-mail addresses. You can add both individual entries and group entries that let you easily send one document to multiple recipients. Phonebook entries can be private or published. Private phonebook entries can be viewed only by you. Published phonebook entries can be viewed by any other RightFax user on the network.

To Create an Individual or Group Phonebook Entry

1. From the Web Client folder view, click the New Fax button. The Create/Edit Document page opens.
2. Under Primary Information, click the Phonebook Search button.
3. Click the New Entry button to create an individual phonebook entry or the New Group button to create a group entry.
4. Enter a name for the entry in the ID box, and check the Published option if you want this phonebook entry to be available to other users on your network.
5. If you are creating an individual entry, complete the addressing boxes. All boxes are optional but you must enter at least one fax number or e-mail address. If you are creating a group entry, type the phonebook IDs you want in the Members box, and press ENTER between each ID you add. Group phonebook entries can only be made from existing phonebook IDs. If you want to add a new fax or e-mail address to a group phonebook entry, you must first make it an individual phonebook entry.
6. When you have completed the addressing information or added all the phonebook IDs you want, click the Save button. The new entry will be immediately added to your personal phonebook.

To Select an Address from Your Phonebook

1. Under Primary Information, click the Phonebook Search button to display all the entries in your personal RightFax phonebook. You can select one phonebook entry per document. If you select a group phonebook entry, the document will be sent to all members of that group.
2. Click the check mark next to the entry to which you want to send the document. This returns you to the Create/Edit Document page with the recipient's addressing information entered under Primary Information. If you selected a group phonebook entry, the phonebook ID will appear in the Name field.

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

1. Open the Word Document.

2. Click on File in the upper Left hand corner.

3. Click on Save As

4. Choose PDF from the Save as type drop down.

5. Name the file and click save.

The PDF will be created in the same folder as the original word document.

After watching this 5 minute video from Microsoft Online, you’ll be creating your first PowerPoint 2007 presentation.

Microsoft video

In Sakai:

1. Go to the My Workspace tab.
2. Click on Worksite Setup.
3. Click New.
4. Choose Project Site (not Portfolio Site)
5. Click Continue
6. Give your site a title.
7. Click Continue
8. Choose the tools that you would like to use in your project site.
9. Click Continue twice
10. Click Create Site

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

Applies To: Students

Applies To: Students

Outlook Delegates

There are major steps in order to use Outlook Delegates. The first is to select the user and add him as a delegate. You then must share your mailbox to that user.

1. Go to File and choose Info
2. Go to account settings and choose Delegate Access
3. Delegates Tab and click Add
4. Select the user who wish to grant access to and click Add and then Ok

Note: There are more options you can choose from once you select OK after adding that user. Nothing in the next window is necessary to grant send on behalf.

1. When back at the main Outlook window, in the Folder List, choose your mailbox at the root level. This will appear as Mailbox – Full Name
2. Right-click and choose Change Sharing Permissions
3. Click the Add button
4. Select the user who wish to grant access to and click Add and then Ok
5. In the permissions section, you must grant the user at minimum, Non-editing Author.

A user wanting to send 'on behalf of' will need to a start new email, go to Options, Select the From item and search on the person that has allowed them delgate access.

In the Outlook 2010

In Contacts, on the Home tab, in the New group, click New Contact Group.

In the "Name" box, type in the name of the Distribution List, i.e., "Committee Members".

On the Contact Group tab, in the Members group, click Add Members, and then click From Outlook Contacts, From Address Book or New Email Contact

1. If you are adding a new email contact, enter the information for the person in the Add New Member dialog box.

If you are adding a member from Outlook Contacts or an Address Book, do the following:

1. In the Address Book drop-down list, click the address book that contains the email addresses that you want to include in your Contact Group.
2. In the list of names, click the names that you want, and then click Members. You can add names from different address books to the same Contact Group.

1. Do this for each person whom you want to add to the Contact Group, and then click OK
2. Click Save & Close in the top left.

The Contact Group is saved in your Contacts folder under the name that you give it.

1. In Outlook, click on File > Options > Mail.
2. Click on Signatures.
3. Click the New button.
4. Type a name for your signature and click on OK.
5. In Choose Default Signature:
6. Select e-mail signature.
7. Select if you want your signature added to New messages.
8. Select if you want your signature added to Replies/Forwards.
9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

To Create an envelope:

From the Ribbon, select the Mailings tab.
In the Create section, select the Envelopes button.
Under the Envelopes tab, enter the information for the Delivery address.
Enter the information for the Return adress if necessary.
Click Print to print your envelope.

Print will send your envelope to your default printer.
If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

Applies To: Faculty, Staff

Apple has great tutorials on their site.  Please click here to find out more about iWeb.

Technology work request tickets can be created simply by emailing your request to helpdesk@wlu.edu from a W&L email address. Your request will automatically be turned into a request ticket, and you will be sent a ticket confirmation.

You can reply to that email to update the job with further details, or simply send a new email to helpdesk@wlu.edu with the subject line Ticket your ticket number . (E.g. Ticket 12345) and your update in the body of the email.

Applies To: Faculty, Staff, Students

There's not a direct way from the file menu, but you can do the following to save that group as a distribution list:

1. In the e-mail message you want to copy the names from, highlight the names in the To or Cc box.

2. Right-click and select Copy.

3. On the File menu, click on the down arrow next to NEW, and then select Distribution List.

4.  In the "Name" box, type a name for the distribution list.

5. Click "Select Members".

6. In the Members field, right-click, choose "Paste" and then OK. 

7. Click the "Save and Close" button to create the distribution list.

The first time you send to the distribution list, you will have to click CTRL + K, or the "Check Names" button to make the name of the list auto-complete.

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

Applies To: Faculty, Staff

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Applies To: Faculty, Staff

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it