First turn your computer off, unplug it from the power source and take out the battery.

Second, lay the computer on a paper towel in a manner in which the liquid will drain out.

Third, take out as many components as you can (keyboard, harddrive, Dvd/CD and memory usually) and towel these parts off and leave everything to dry for 24 to 48 hours.

Forth, Check your warranty. Your computer will probably only be covered by the warranty if it has accidential coverage.  If you do not have a copy of your warranty at hand you can call your computers manufacturer.  They will be able to look up the warrenty information using your computers service tag.

If you have killed the motherboard of your computer with liquid, the hard drive is usually still okay. Take it to the Information Desk to see if any data can be retrieved.

 Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff or Emily Cook to schedule an appointment or drop by the Information Desk Monday through Friday, 11 am to 7 pm to ask for help. During each appointment, clients will be briefed on cost structure, required software, resolution, coloration, and general appearance of the work they are creating. There will be no charge for this assistance.

The available software for graphic design will be Microsoft Publisher and Powerpoint and Adobe CS. Both Mac and PC computers are available for use in Leyburn Library. Note: All above programs are accessible to the W&L community on any computer via the stable. Log in using W&L credentials and select Common Applications for Microsoft Publisher, Powerpoint, etc. or Adobe Applications for Photoshop, InDesign, etc. Remember to save files to “My Documents”(files saved to the C: drive, or desktop when in The Stable, will be deleted permanently upon log off).

Please contact the Information Desk in the library at extension 4357.

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

Web Camera Instructions

For questions please contact ITS: (540) 458-4357.

PC Installation:

1. Log into PC;
2. Plug in camera to USB port;
3. Open "My Computer";
4. Click on "USB Video Device";
   A window will appear showing what the camera sees.
   Notice that when the camera is recording, a red ring lights up on the camera.
5. To stop recording: close video window.

Mac Installation:

1. Log into Mac;
2. Plug in camera to USB port.

Edit Web Camera Files (Mac only):

1. Once the camera has appeared in Finder, locate the folder named DCIM;
2. Under DCIM is the Video folder;
3. Copy the folder or video files that you want onto your H:\ drive;
4. Start up iMovie;
5. Go to File: Import Movies and choose the folder or movies you want to import;
6. Right click on the file and select Play Full Screen.

• Answers your telephone automatically and plays your personal greeting to callers
• Accepts and stores voice messages in your PhoneMail mailbox
• Plays back your messages at your convenience
• Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Check the number of e-mail messages you have in your inbox and various folders.  Microsoft reccommends that you maintain a range of 2,500 to 5,000 items in a folder.  Your inbox is considered a folder.

Applies To: Faculty, Staff

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Log into Atomic Learning go.wlu.edu/learn and search for Adobe Illustrator. You can take the entire class or search for the topic and watch what you need assistance with at that time.

Contact the Information Desk in Leyburn Library at extension 4357 for basic Sakai questions.

For more in-depth Sakai questions or for training on any of the tools in Sakai please submit a request to help@wlu.edu with the details.

Applies To: Faculty, Staff

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Outlook 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: SharePoint 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Adobe PhotoShop, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

In your browser, go to http://go.wlu.edu/datareporting

Applies To: Faculty, Staff

Yes.  Within every course folder on the L: drive, there is a "public_html" folder that is automatically created.  Create your course content there and the URL to the site will be accessible from http://Courses.wlu.edu. 

Applies To: Faculty

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

• Open your browser and log in to owa.wlu.edu.
• At the top on the right, click on Options.
• Click on See All Options.
• Click on Settings -> Mail.
• Under the Message Format heading, choose 'Choose Message Font.'
• As you choose your options (Font, Font size, Bold, Italics, Underline and Text color), the sample text is displayed in the box underneath.
• On the bottom right, click on Save.
• To return to your Mailbox, click on Mail at the top.

Applies To: Faculty, Staff

From the Microsoft website:

To use the complete set of features that are available in Outlook Web App (OWA) and the web management interface (also known as the premium version), you can use the following browsers on a computer that runs Windows XP, Windows Server 2003, Windows Vista, or Windows 7:

• Internet Explorer 7 and later versions.
• Firefox 3.0.1 and later versions.
• Chrome 3.0.195.27 and later versions.

On a computer that is running Max OS X, you can use the following browsers:

• Safari 3.1 and later versions.
• Firefox 3.0.1 and later versions.

On a computer that is running Linux, you can use the following browser:

• Firefox 3.0.1 and later versions.

If you use a web browser that does not support the full feature set, Outlook Web App opens in the light version.

Applies To: Faculty, Staff

• Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff to schedule an appointment or drop by the Information Desk Monday through Thursday from 4-8 pm. and ask for Brandon Bucy.
• Items to be scanned may be dropped off at the Information Desk of the Leyburn at any time. We will have a turnaround time of 2 business days.

1. In Outlook Web App highlight your message.
2. Click on View the original item. (E-mail stubs only show a portion of the original message)
3. Log in with AD\username and your password.
4. At the top, hover over the buttons until you find the Download button.
5. Click on the Download button.
6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
7. Choose Open.
8. When message opens, click on Forward.
9. Send to recipient.

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

This will force all the rights in the public_html folder to be recalculated.

Apple has great tutorials on their site.  Please click here to find out more about iWeb.

All browsers:

Access to the vault: http://archive.wlu.edu

Browser search URL: http://archive.wlu.edu/EnterpriseVault/search.asp

IE 9 & 10 only:

Archive Explorer URL: http://archive.wlu.edu/EnterpriseVault/ArchiveExplorerUI.asp

Integrated search URL: http://archive.wlu.edu/EnterpriseVault/searcho2k.asp

Applies To: Faculty, Students

Turn Off Alerts

1. On the Tools menu, click Options.

2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.

3. Under When new items arrive in my Inbox, clear the Display a New Mail Desktop Alert (default Inbox only) check box.

Note To suppress other notifications such as playing sounds, changing the mouse pointer, or displaying an envelope icon in the notification area, clear the Play a sound, Briefly change the mouse cursor, or Show an envelope icon in the notification area check box, respectively.

Applies To: Faculty, Staff

There may be multiple user notification/alerts registered for the list.  To delete the extra notifications:

1. on the SharePoint site as an admin, select "Site Actions"
2. select "Site Settings"
3. under "Site Administration" select "User Alerts"
4. select the user to check for duplicate noifications/alerts and select "Update"
5. check the duplicate notifications/alerts
6. select "Delete Selected Alerts"
7. Re-select user to verify duplicate notifications/alerts are gone

http://spam.wlu.edu

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Applies To: Staff

You can move or copy multiple files all at once:

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

Not at this time.

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

• typing “about:config” in the address bar
• clicking “I’ll be careful, I promise!”
• searching for the Preference Name:  network.auth.allow-subresource-auth
• Click the “1” next to that in the Value column and change to “2”
• click OK. 

Once you refresh the page it will prompt for login. 

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it