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How do I fix my freezing Start Menu? (link)

Navigate to your C drive.


C:\Documents and Settings\All Users\Start Menu (delete “Help Now!” item)

Score: 100.0 - Updated: 6/7/2012 2:41:48 PM - Was this helpful?
How do I fix MS Word 2007 crashes? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 9/21/2010 2:15:15 PM - Was this helpful?
Why are some of the menu options in SharePoint 2010 grayed out? (link)

Menu options that are grayed out are not available, and there are many possible reasons why. Items in the list might not be selected, the browser you are using might mean that option is not available (Internet Explorer from a PC is the browser that will provide you the most functionality), you might not have permissions in the site, or the site administrator may have disallowed various options.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/28/2012 5:57:22 PM - Was this helpful?
I'm unable to open links in Outlook. What can I do to fix this? (link)
  1. Close Outlook client.
  2. Open Mozilla Firefox and set it as the default browser. Close Mozilla Firefox.
  3. Open Internet Explorer. 
  4. You may be prompted with a pop-up message: 'Do you want to make Internet Explorer the default browser?'
  5. If the pop-up does not appear, in Internet Explorer  > Tools > Internet Options
  6. Click on the Programs Tab and make Internet Explorer the default browser.
  7. Check the box 'Tell me if Internet Explorer is not the default browser.'
  8. Open Outlook. Links will open in Internet Explorer.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/12/2013 2:56:58 PM - Was this helpful?
My reply in Outlook 2010 opens in file not message - how do I fix it? (link)

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 5/1/2012 9:39:40 AM - Was this helpful?
I'm having autofill errors (contact)after migration, what should I do? (NK2edit fix) (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 3/18/2013 9:05:51 AM - Was this helpful?
My connection to the Junos Pulse VPN keeps timing out after only a minute or two? How do I fix that? (link)
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Score: 3.8 - Updated: 6/5/2014 10:01:32 AM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.



Score: 3.8 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
Fix to MOSS 2007 and Office 2010 problem? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 10/7/2010 2:56:11 PM - Was this helpful?
My menu bar and tool bar are missing on the top of my IE session, what can I do? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.8 - Updated: 2/3/2014 4:27:08 PM - Was this helpful?
Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 2.7 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
Directory Information for Brittany Fix (link)
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