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How do I keep my (student) formatting with Excel chart when printing from my Mac? (link)

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

Score: 100.0 - Updated: 4/6/2012 11:27:38 AM - Was this helpful?
How can I speed up my Mac? (link)

Tips to speedup a your Mac computer

 

The best way to speedup sluggish Mac computer is to rebuild it.   Wipe the hard drive and reinstall the programs and your data.  It's just like rebuilding a car engine, but like a car, that may involve a lot of work.  If you have a full backup using TimeMachine you can wipe the hard drive, reload the Snow Leopard OS and then restore everything back to the same setup with TimeMachine and the program 'Migrate' found in the Utilities folder inside the Applications folder.  

 

There are simpler ways to cleanup your Mac, though not as effective.   You can run some simple maintenance programs.  The simplest is actually built into the Mac already.  One for the OS and one for MS Office.

 

For MS Office, follow this path:

Hard drive > Applications > MicroSoft Office 2011 > Office > Microsoft Database Utility.app

 

Select the "repair data base" option and run the utility.   It is the first fix to help clear up any issues you maybe having with MS Office.

 

Next is 'Drive Utility' - located on this path;

Hard drive > Applications > Utilities > "Drive Utility"  after opening, select the hard drive in the left column and "Repair Disk Permissions".   If you boot from an original DVD, you can also "Repair Disk".

 

The next step to cleanup a Mac, is to dump caches that slow up systems and browsers.  It can be done manually if you know where to find all the caches, but it's better if you use a good Utility program.  These programs do not come with the Mac and must be bought separately.   One of the best, and it's free, is ONYX.   Check the link below and download the one for your system.

 

http://www.titanium.free.fr/download.php?sid=06565bec047f1e1cb2c0a7bbe12dacd0

 

The last way to clean things up is to do the defrag like you mentioned. It's not built into the Mac because Apple says you don't need it.  The Mac OS is designed to keep things defragged automatically.  I have run it on some very fragmented machines and have found it to help with varying success.  Several programs will defrag a Mac.  The one is use is called iDefrag, (www.coriolis-systems.com/iDefrag.php  -$60).

 

If you really want to speed up your Mac, new hardware is one of the best options but obvious cost bigger bucks.   Max out the Ram memory to 4GB or better if your computer will hold it.   The upgrade that really improves the speed the most, is replacing older hard drives with the new Solid State hard drives.  They are all digital with no moving parts and make the laptop run unto 4 times faster.  The big draw back is that they are expensive and so we are only buying small sizes ones for now.   The biggest one we are using now is 120GB and they go for about $200.   But that price should go down with time.

 

Applies To: Faculty, Staff

Score: 92.5 - Updated: 3/30/2012 10:32:55 AM - Was this helpful?
I have black x on Mac battery and it's not charging, what should I do? (link)
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Score: 85.0 - Updated: 3/8/2013 11:44:26 AM - Was this helpful?
How do I lock my Mac when I walk away from my desk? (link)
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Score: 85.0 - Updated: 6/6/2014 8:57:06 AM - Was this helpful?
How do I configure my personal MAC laptop to do wireless printing to BizHubs? (link)
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Applies To: Students

Score: 83.3 - Updated: 9/25/2014 9:42:33 AM - Was this helpful?
How to rebuild Office database on a Mac? (link)
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Score: 82.9 - Updated: 9/24/2013 10:33:14 AM - Was this helpful?
How do I print gridlines with an Excel document? (link)

Select the worksheet(s) you want to print.

On the Page Layout tab, in the Sheet Options group, select the Print check box under Gridlines.

This prints the faint gridlines and not the bold table lines.

Score: 82.0 - Updated: 7/8/2011 9:59:42 AM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

 

 

Score: 81.3 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
How do I access a shared mailbox on Mac after I'm given access? (staff) (link)

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Score: 81.3 - Updated: 10/21/2013 5:26:41 PM - Was this helpful?
Where are the public printers for student usage on campus? (link)
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Applies To: Students

Score: 80.0 - Updated: 9/25/2014 9:39:39 AM - Was this helpful?
I believe I have been overcharged for printing (Students). What now? (link)

 

Log into print upload screen

On the left click "Recent Print Jobs"
Review your printing
If you see charges that you believe are in error on the far right side under status Click request refund and
 fill in two questions

  • Refund Amount - is it Full or Partial?
  • Reason for Request - you may have printed two copies, a copy might not have printed OR you printed for an organization on campus
    • If you printed for an organization on campus you'll need to provide the name of the organization
    • If you printed for an organization on campus you'll need to provide the 6 digit account number to charge
  • Click Send

Please see the Request Refund document under related resources to the right for photos.

Applies To: Students

Score: 80.0 - Updated: 9/25/2014 10:13:40 AM - Was this helpful?
Are there any 'workaround' steps to try when I lose my wireless internet connection with my Mac (Apple)? (link)
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Applies To: Students

Score: 79.0 - Updated: 1/24/2011 9:58:28 AM - Was this helpful?
What version of MacOffice is currently available for students? (link)

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Score: 77.5 - Updated: 4/7/2011 10:22:10 AM - Was this helpful?
How do I set the region on a Macintosh computer? (link)

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Score: 77.5 - Updated: 9/18/2012 3:18:25 PM - Was this helpful?
Every time I'm printing, the SAVE AS window pops up - is there anything I can do? (link)

One of the reasons may be a printer setting.  Open up the selected printer to see if the PRINT TO FILE box has become checked on the selected printer.  If it has uncheck that setting.

Score: 76.0 - Updated: 10/7/2014 7:07:20 AM - Was this helpful?
How are print charges assessed for law students? (link)
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Applies To: Students

Score: 75.0 - Updated: 4/25/2013 4:02:06 PM - Was this helpful?
How do I use a network printer from a personal device, or from off campus? (link)
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Score: 75.0 - Updated: 8/17/2015 10:53:05 AM - Was this helpful?
How do I get a disc out of a Macintosh manually when pressing eject button does not work? (link)

Keep holding down the mouse pad while doing a hard restart on the system.  This will eject the disc.

Score: 74.3 - Updated: 6/4/2012 11:36:19 AM - Was this helpful?
How do I configure my personal Windows laptop to do wireless printing to BizHubs? (link)
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Score: 74.3 - Updated: 9/25/2014 9:42:14 AM - Was this helpful?
How do I insert, move, or delete page breaks in Excel 2010? (link)

Log into Atomic Learning and under Excel 2010 click on Section G Workbook Views and Page Setup.

  

Score: 74.3 - Updated: 8/8/2013 2:31:20 PM - Was this helpful?
How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link)
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Applies To: Faculty, Staff, Students

Score: 73.3 - Updated: 1/15/2015 3:36:34 PM - Was this helpful?
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link)

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Score: 70.0 - Updated: 9/10/2010 3:18:07 PM - Was this helpful?
How do I copy music from my iPhone, iPad, or iPod touch to my Computer for Free? (link)

Click this link found by our Mac technician.

Applies To: Students

Score: 70.0 - Updated: 1/2/2012 1:34:24 PM - Was this helpful?
What is the MacServer information? (link)
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Score: 70.0 - Updated: 11/16/2012 8:23:26 AM - Was this helpful?
How do I print from JSTOR from a MAC? (link)
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Score: 55.0 - Updated: 8/8/2013 11:31:21 AM - Was this helpful?
How do I install a Bizhub on my Mac? (link)

Install the correct Driver:

Before you can install the printer you will need to download and install the appropriate driver for your Operating System.   Click on the link for your operating system below to start the download.  (to find your Operating System click on the Apple and choose “About this Mac”)

            10.7 Lion

            10.8 Mountain Lion

            10.9 Mavericks

 

Delete all MPS3 network printers:

Open System Preferences and select the Print & Scan Icon, and then delete all MPS3 printers.

 

Install the new printer:

 

  In the Print & Scan Preference Panel:

·         Click on the + to add a printer, and choose “Add other printer or Scanner”.

·         In Default, scroll down to select the name of the printer starting with MPS4.

·         Each BizHub has a print queue (see example below)

o   MPS4-ITS_Tucker_BizHub

·         The Name and Location will be automatically populated.

 

·         Click on pull down “Choose a Driver or Printer Model”

o   Select Printer Software

o   In the Filter box, type Konica

o   If the drivers have been installed, you will see a list

o   Select the appropriate PS driver for your BizHub model then click on Add.

o   select either C284e or 364e: 

§  Konica Minolta C284e PS

§  Konica Minolta C364e PS

o   Click ‘Add’

 

·         Go to System Preferences -> Print & Scan

·         Select your BizHub from the list of Printers,

·         On the right, click on Options & Supplies

·         Select Driver tab to configure the printer:

o   Model:   C284e or C364e

o   Paper Source Unit:  PC-410

o   Finisher:   FS-534

o   Punch Unit:  PK-519 (2/3-Hole)

o   Click on OK.

 

·         If you wish to make it your default printer, right-click on the BizHub icon, then select ‘set default printer’.

 

 

 

 

Applies To: Faculty, Staff

Score: 53.0 - Updated: 8/19/2014 10:59:41 AM - Was this helpful?
I'm on a Mac and changed my password and now can not print to BizHub, what do I do? (link)
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Applies To: Faculty, Staff

Score: 50.0 - Updated: 9/17/2014 5:26:59 PM - Was this helpful?
Do I (students) need Symantec AntiVirus for MAC? (link)

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

Score: 50.0 - Updated: 8/11/2010 4:14:55 PM - Was this helpful?
How do I connect to W&L wireless network with a Mac? (link)

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 47.9 - Updated: 10/21/2013 5:25:10 PM - Was this helpful?
What do I do when I get a 'message can not be saved' error when using Outlook on a Mac? (link)

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Score: 47.9 - Updated: 10/3/2011 11:55:38 AM - Was this helpful?
How do I print from ECCO (Eighteenth Century Collections Online) on a MAC? (link)
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Score: 47.0 - Updated: 8/8/2013 11:35:43 AM - Was this helpful?
How do I print from EEBO (Early English Books Online) on a MAC? (link)
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Score: 47.0 - Updated: 8/8/2013 11:36:42 AM - Was this helpful?
I am Experiencing Issues with Outlook and Printing since I upgraded my Mac Operating System. (link)
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Score: 47.0 - Updated: 9/25/2014 9:44:38 AM - Was this helpful?
How do I keep my table formatting in Word when transferring it to Excel? (link)

1) In Word, Do a Find->Replace to change all the line breaks to $$$$

  • Find: ^p
  • Replace with: $$$$
  • Click ‘Replace All’

2) Select your table and copy it to Excel

3) In Excel, do a Find-Replace to change all the $$$$ back to line breaks

  • Find: $$$$
  • Replace with: (control-j)
  • Click ‘Replace All’

 

Score: 47.0 - Updated: 4/9/2012 2:44:31 PM - Was this helpful?
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Score: 44.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
In Sakai, what is the preferred browser for Macintosh users? (link)

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

Score: 41.0 - Updated: 7/19/2012 9:50:55 AM - Was this helpful?
Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 40.5 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
How do I remove the headers when I print a page from my browser? (link)

In Internet Explorer:

1. Go to File, then Print Preview

2. The fifth icon from the left is "Turn off Headers and Footers" Click it.

3. Print.  The headers and footers should be gone.

 

In Firefox:

1. To to File, then Print Preview

2. Click Page Setup.

3. Click the Margins and Headers/Footers tab.

4. Use the drop down menu to choose how you want the headers or footers to appear, if you want to remove them use the -blank- option.

5. Close and Print.

Score: 40.0 - Updated: 7/19/2012 9:49:32 AM - Was this helpful?
How do I connect my Macintosh computer to a TV, VCR or a projector? (link)

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US

 

Score: 40.0 - Updated: 10/21/2013 5:23:28 PM - Was this helpful?
How do I add a BizHub or printer in Windows 7 (faculty/staff)? (link)
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Applies To: Faculty, Staff

Score: 38.8 - Updated: 9/25/2014 9:40:15 AM - Was this helpful?
What if the Cloudpath (wireless.wlu.edu) wizard fails to work on my Macintosh? (link)

Here’s a couple of advanced troubleshooting tips:

  1. Make sure you run Cloudpath from Safari or Firefox. Cloudpath does not work correctly with Google Chrome.
  2. Go to the Apple > System Preferences > Network > Airport > Advanced > Airport and remove “WLUsec” and “WLU”.
  3. Go to the Apple > System Preferences > Network > Airport > Advanced > 802.1x > User Profiles > “-” key will delete “WLUsec profile.”
  4. Select “Ok”
  5. Select “Apply”
  6. Select “Turn Airport Off” for about a minute. This is the equivalent of starting over.
  7. Select “Turn Airport On”
  8. Choose the “WLU” wireless network
  9. Log in to the portal and re-run Cloudpath from wireless.wlu.edu
Score: 38.8 - Updated: 10/1/2010 4:03:49 PM - Was this helpful?
How do I (Student) quit Office365 Service when installing Office 2011? (link)
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Applies To: Students

Score: 38.8 - Updated: 10/21/2014 11:49:47 AM - Was this helpful?
How do I print to a BizHub in Leyburn Library from a lab or quick print station? (link)
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Score: 38.3 - Updated: 9/22/2014 10:56:39 AM - Was this helpful?
How do I print files on a Bizhub in an office outside normal business hours? (link)
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Applies To: Faculty, Staff

Score: 38.3 - Updated: 7/30/2014 10:08:14 AM - Was this helpful?
Problems with Outlook 2011 on my Mac (link)
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Score: 36.2 - Updated: 1/29/2014 3:21:58 PM - Was this helpful?
How do Macintoshes access the Junos Pulse VPN? (link)
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Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 6/5/2014 10:17:35 AM - Was this helpful?
How is printing to public devices, including BizHubs, charged? (link)
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Score: 28.3 - Updated: 9/25/2014 9:43:22 AM - Was this helpful?
What software is available on the Macintosh computers in the Innovation Lab in Leyburn Library? (link)
Innovation Lab Macs
 
Adobe Acrobat 
XI
Adobe Dreamweaver
CS6 12.0.3
Adobe Fireworks
CS6 12.0.1
Adobe Flash
CS6 12.0.2
Adobe Illustrator
CS6 16.0.2
Adobe InDesign
CS6 8.0.2
Adobe PhotoShop
CS6 13.0.6
Audacity
2.0.5
Calendar
7
Citrix Receiver
11.8.2
Final Cut Pro X
10.1.4
Firefox
33
Flip Player
3.2
GarageBand
10.0.3
Gimp
2.8.1
HandBrake
0.9.9
iMovie
10.0.5
iPhoto
9.5.1
iTunes
12.0.1
Keynote
6.2
Maple 
16
Microsoft Office 2011
14.4.7
Numbers
3.2.2
Pages
5.2.2
PCClient
14.2
VLC 
2.1.5
Score: 27.1 - Updated: 1/27/2015 10:18:09 AM - Was this helpful?
What software is available on the Macintosh computers in room 101 in Leyburn Library? (link)
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Score: 27.1 - Updated: 8/10/2015 8:38:24 AM - Was this helpful?
What is Document Connection? (link)

Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint.

Score: 23.3 - Updated: 3/26/2010 9:39:08 AM - Was this helpful?
I'm having problems printing from Outlook 2011 on my Mac? (link)

Try these steps from Microsoft on rebuilding your identity database.

Score: 15.0 - Updated: 1/2/2012 1:28:27 PM - Was this helpful?
How do I share files in DropBox using my Mac? (link)

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

 

Applies To: Students

Score: 15.0 - Updated: 10/21/2013 5:40:23 PM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
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Applies To: Students

Score: 15.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
I'm a student - what username do I use and when? (link)

You use the username assigned to you such as smitha15 for any of the products on campus.  You use the username smitha15@mail.wlu.edu to access your e-mail.
If you are adding your e-mail on your phone your username is smitha15@mail.wlu.edu

The password.wlu.edu change page syncs both the AD (ActiveDirectory) campus and e-mail password.

 

 

Applies To: Students

Score: 15.0 - Updated: 6/22/2011 9:38:30 AM - Was this helpful?
How do I get my mail into Outlook 2011 on my Mac? (link)

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

 

Applies To: Students

Score: 12.9 - Updated: 2/16/2011 11:41:29 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 12.9 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
Is Box for Office available for Mac users? (link)

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

  • Office 2007 or older
  • Windows XP or older
  • Any version of Office for Mac
    • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.
Score: 12.9 - Updated: 11/14/2014 11:03:48 AM - Was this helpful?
How do you do an advanced search in Outlook 2011 on a Mac? (link)

Click in the ‘Search this folder’ at the top right and it will activate the Search ribbon

Click All Mail > Advanced  > Click on Items Contains and make your criteria selection

You can make multiple selections by clicking the plus sign on the right of your 1st line of criteria

See associated photo under Resources: Outlook 2011 Advanced Search

Score: 11.3 - Updated: 11/8/2011 3:09:54 PM - Was this helpful?
How do I convert footnotes to endnotes in Word 2011 on a Mac? (link)
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Score: 11.3 - Updated: 2/26/2013 10:08:05 AM - Was this helpful?
What software is available on the Mac computers in the Williams School Reading Room? (link)
Reading Room Applications Version
Adobe CS Design Web Premium 6
Compressor  4.0.7
Final Cut Pro  10.0.9
Firefox 22.0
Flip4Mac  3.2
Google Chrome 19.0.1
iWork 9.0
Microsoft Office 2011 14.2.2
Microsoft Remote Desktop 2.1.1
Microsoft Silverlight  5.1.2
Motion 5.0.7
Reaper 4.402
VLC Media Player 2.0.8

Updated August 2013

Applies To: Students

Score: 10.0 - Updated: 10/21/2013 5:25:43 PM - Was this helpful?
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link)
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Score: 10.0 - Updated: 9/2/2011 1:11:59 PM - Was this helpful?
I have lost my search field in Outlook 2011 on my Mac, what can I do? (link)

Click the button in the Toolbar Control Button in the top right to show it!

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/7/2014 7:06:15 AM - Was this helpful?
How do I look up a student's advisor (WebAdvisor)? (link)

1. In WebAdvisor: Go to the student profile page, enter a student's ID, and part of the information that will appear includes Advisor Name, email, etc.

2. In Colleague, many of the departmental administrative assistants have access to certain screens designated by the Registrar. On one or more of those screens, this information exists. So faculty could check with these departmental administrative assistants as well.

Applies To: Faculty

Score: 10.0 - Updated: 6/4/2012 2:19:33 PM - Was this helpful?
How do I print from JSTOR? (link)

First accept the terms and conditions.

Next view your "PDF"

Open and File/Print

Score: 10.0 - Updated: 8/8/2013 11:31:37 AM - Was this helpful?
What does PhoneMail help me (student)? (link)
  • Answers your telephone automatically and plays your personal greeting to callers
  • Accepts and stores voice messages in your PhoneMail mailbox
  • Plays back your messages at your convenience
  • Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:07:22 PM - Was this helpful?
What can you tell me (student) about the 911 service? (link)

W&L’s system is linked directly to the area Emergency 911 notification system. 911 should only be used in life threatening situations. Minor emergency calls should be placed to University Security at 8999 from any W&L extension. You may place a call to E-911 by dialing 9+911. In most cases, the E-911 dispatcher will see the phone number you are dialing from and your location on their dispatch screen.

If you accidentally dial 911, please don’t hang up. Simply identify yourself and tell them there is no emergency at your location. There are cases when 911 is accidentally dialed, especially on international calls which require a 9-0-11 prefix or when using a fax machine. If you hang up, the 911 dispatcher is obligated to pursue the call to try to determine if there is an actual emergency.

Be sure to dial carefully. If you unintentionally contact a 911 dispatcher, please explain your mistake to them and you will have played an important role in making the system work properly (and you won’t be responsible for emergency crews rolling up to your dorm on a false alarm).

Applies To: Students

Score: 10.0 - Updated: 10/4/2010 9:27:28 AM - Was this helpful?
What can you tell me (student) about the directory listing? (link)

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:28:44 PM - Was this helpful?
What are the dialing instructions for me (student)? (link)

The following instructions will help you complete your calls on the W&L phone system:

To Call Another W&L Phone Extension:

Dial the last four digits

To Call a Local Number Off Campus:

Dial 9, wait for dial tone and dial the seven digit number

Local exchanges include: 258-Glasgow; 261, 264-Buena Vista; 291-Natural Bridge; 348-Brownsburg; 458, 460, 461, 462, 463, 464-Lexington.

To Call Long Distance (Direct Dial):

Authorization codes are required for long distance service. Dial 9 + 1 + (area code) + (phone number), wait for double beep, + (authorization code).

To Call Long Distance (Calling Card):

You may use a calling card to access the long distance carrier of your choice by following the instructions listed earlier in this handbook under “Long Distance Service.”

To Make International Calls

Dial 9 + 011 + (country code) + (city routing) + (local phone number), wait for double beep + (authorization code). Please be very careful when dialing international calls. Misdialing the initial digits can result in an inadvertent call to Emergency 911 services.

To Make Local or Long Distance Directory Assistance Calls:

Dial 9 + 1 + (area code) + 555-1212, wait for double beep, + (authorization code). The charge for this call is the prevailing rate at the time.

900 calls and 411 directory assistance calls are blocked.

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:30:13 PM - Was this helpful?
How do I a student access my email? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 10.0 - Updated: 8/17/2015 11:44:06 AM - Was this helpful?
I'm a student - how do I find my ID number? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 10.0 - Updated: 8/17/2015 3:07:31 PM - Was this helpful?
How do I recover edits (lost) in an attachment opened from Outlook on a Mac but not saved locally? (link)

A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document.

Spotlight
Show All in Finder
Search This Mac
+
Kind is Any
+
Last opened date is (fill in today or the appropriate date)
If found
FILE SAVEAS on the Desktop (suggested)

Score: 8.2 - Updated: 11/18/2015 3:39:04 PM - Was this helpful?
How do I access a shared mailbox on my Mac in Outlook 2011 after I have been granted access? (link)

Outlook 2011

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
  7. Highlight the mailbox name then click OK and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Score: 8.2 - Updated: 5/2/2014 9:59:49 AM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
( Restricted to authenticated ITS users. )
Score: 8.2 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
Why won't Box sync work on my Mac running 10.6.8? (link)

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Score: 7.5 - Updated: 12/1/2014 9:13:54 AM - Was this helpful?
How do I create Contact Lists from an Excel chart or received e-mail? (link)

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Score: 7.5 - Updated: 8/1/2013 1:49:27 PM - Was this helpful?
How do I (student) request a refund with the PaperCut print management on the BizHubs? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 7.5 - Updated: 9/30/2014 3:25:12 PM - Was this helpful?
How do I add a student to a class in Sakai? (link)

To add a student:

  1. Go to the course site in Sakai
  2. Go to Site Info > Add Participants
  3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
  4. Continue
  5. Select Student
  6. Continue
  7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
  8. Continue
  9. Finish
Score: 7.5 - Updated: 10/7/2013 2:52:56 PM - Was this helpful?
How do I remove a student from a course in Sakai? (link)

To remove a student from a class:

  1. Go to Site Info and scroll down to the list of enrollees
  2. Check the box next to his/her name
  3. Check the Remove checkbox
  4. Click Update Participants
Score: 7.5 - Updated: 10/7/2013 2:46:35 PM - Was this helpful?
What general information can you tell me (student) about PhoneMail? (link)

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

Score: 7.5 - Updated: 10/1/2010 3:06:26 PM - Was this helpful?
What are the rules and regulations for me (student) using the phones? (link)

• You will be billed for unanswered long distance calls if you listen to a ring or busy signal for 30 seconds or more (approximately 4 rings) after completion of dialing. You will be charged for a one minute call. Credit will not be issued for these calls.
• Students must not bill calls directly to their residence hall telephone number (i.e., accepting collect calls and third party calls). The cost of the call plus a handling fee of $20.00 will be charged to the extension to which the call has been billed.
• University telephones must not be removed from their assigned locations. The ROLM-phone will not work with any other system. The actual cost to replace a missing phone or phones damaged beyond repair will be charged to resident of the room. Phones will not be replaced until a report has been filed with the Telecommunications Office.
• If you damage or deface your phone, a charge for damages, time, and materials will be made against your account for any repairs (usually a minimum of $50).
• Students must keep the phones plugged in at all times. If a phone is detected unplugged, a $5.00 fee will be charged. Unplugged phones create problems for our system. The Do Not Disturb (DND) feature has been provided to help you avoid this fee.
• Be aware that some 800 number calls convert to toll calls (900 number). If you connect with one of these numbers, the cost of the call will be passed along to you. Direct dialing of 900 number services is blocked in our system.
• If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact W&L's Telecommunications Office in person. You will be responsible for all calls made prior to your notification in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately.

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:16:04 AM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
How do I (student) set up my e-mail on my Blackberry? (link)

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

Score: 7.5 - Updated: 4/13/2011 4:05:56 PM - Was this helpful?
How do I map my H drive on a PC (student)? (link)

These instructions will get students to the H drive:

  1. Click Start
  2. Enter the following: \\mfsacad1\AcadStuHome1\<year>\<username>

An example would be Jane Doe, class of 2014:

\\mfsacad1\AcadStuHome1\2014\doej14

Applies To: Students

Score: 7.5 - Updated: 12/7/2011 9:10:24 AM - Was this helpful?
How do I print my Sakai evaluation? (link)

If you need to print out your results from a Sakai evaluation from Tests & Quizzes, here is how to do it.

1. Click on Tests & Quizzes ana navigate to Published Assessments tab.
2. Choose “Scores” from Select Action button next to evaluation
3. Choose “Statistics” from gray top menu; this opens Sakai’s report panel
4. Right click in report frame and select “This Frame -> Print Frame…” This will print out the entire report.
5. You can also export results to an Excel spreadsheet. Choose “Export” from top gray menu to do this.
6. In the exported file, individual students are listed by row. Questions are listed by column.

Score: 7.5 - Updated: 12/10/2012 11:48:04 AM - Was this helpful?
Where can I find help with Excel 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:50:58 PM - Was this helpful?
How can I as a student send a fax? (RightFax) (link)

Students (as well as faculty and staff) can go to the ITS/Library Information Desk in Leyburn Library to get help with sending or receiving faxes through RightFax.

(As of April 2014, students currently go to the 3rd floor of Elrod Commons outside the student organizations area and use the fax machine.)

Applies To: Students

Score: 7.5 - Updated: 4/21/2014 9:31:38 AM - Was this helpful?
How do I (student) get an activation key for Mathematica? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 7.5 - Updated: 9/26/2014 10:22:13 AM - Was this helpful?
Why am I unable to log into various Windows authenticated sites using FireFox 30 on a Mac or Linux computer? (link)

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Score: 6.9 - Updated: 10/7/2014 7:05:25 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 6.4 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
What free student software is available and how do I install on my computer? (link)

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

  • Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
  • Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

  • Microsoft downloads are FREE for students.
  • You can order backup discs for your products for $13.95 each.
  • You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful?
How do I export grades from the Sakai gradebook so that I can look at them in Excel? (link)

In the Sakai site:

1. Go to Gradebook

2. All grades (it's in the light gray bar near the top of the screen)

3. Export Gradebook (a button to the right of the screen)

Applies To: Faculty

Score: 6.0 - Updated: 10/1/2010 2:55:41 PM - Was this helpful?
What can you tell me (student) about billing for my phone? (link)

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Score: 6.0 - Updated: 10/4/2010 9:16:32 AM - Was this helpful?
As a student how do I find answers about my phones features? (link)

Search the feature and the Rolm.  So you would search the key words of hold and Rolm to get your answer.

Applies To: Students

Score: 6.0 - Updated: 10/4/2010 8:48:02 AM - Was this helpful?
Where can I (student) go for technical help with foreign languages? (link)

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

Score: 6.0 - Updated: 8/27/2013 1:59:35 PM - Was this helpful?
How to print merge name bags in Publisher? (link)

1.      Open Publisher

2.      File > New

3.      There is a box in the top right that says “Search for Templates

4.      In that box, type, “5392” (or the form number) and hit “Enter” or click on the magnifying glass.

5.      The template for the badges should appear. In the bottom right corner, click on Create.

6.      Click on the Mailings tab

7.      Select Mail Merge (down arrow) > Step by Step Mail Merge Wizard.

8.      On the right side, under Create recipient list, choose Use an Existing List

9.      Click Next: Create or connect to a recipient list. A browse screen should appear. Browse to the excel file with the names.

10.  Click Next: Prepare your Publication. Choose Sheet 1 when you are prompted.

11.  Click OK.

12.  Grab the Class List for Course Name Winter ’12 (highlighted below in yellow) and drag it to the name badge field:

13.  Select “F2” and drag it below the Class List for Course Name Winter ’12.

14.  Put your cursor above Class List for Journalism and type in "Title of your Event"

 

 

15.  Highlight everything and center justify, make any changes to the font (bold, etc.)

16.  Select Create Merged Publication.

17.  Select Print Preview and make sure you’re happy with the editing. If not, click on Previous: Prepare your publication down at the bottom of the screen.

18.  Select Print - Merge to Printer when you’re happy with it.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 3/5/2012 11:45:32 AM - Was this helpful?
How do I print slide notes in PowerPoint 2007? (link)

1. Choose the print command from the Office button menu.

2. In the “Print What” list box choose the “Notes Pages” option.

3. Select the “Print Hidden Slides” check box to print note pages for

    hidden slides if you have hidden slides

4. Click OK or press Enter.

Score: 5.0 - Updated: 6/4/2012 12:51:12 PM - Was this helpful?
I need to print a poster for a class--where can I find more information about how to do it? (link)

The library has a web page with information about printing posters. You can access the page here.

Score: 5.0 - Updated: 7/24/2013 10:38:16 AM - Was this helpful?
What poster printing requests will the University Library accept? (link)

  • Requests from outside the University community will not be accepted.
  • Jobs from faculty, students, and staff must meet one or more of the following criteria: (1) works made for classroom use, (2) for poster sessions (3) Science, Society, and the Arts or other conference presentations, and/or (4) Capstone projects.
  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.
  • Copyright compliance will be the responsibility of the user. Clients will be asked to sign a statement accepting responsibility for adhering to University Copyright Policy. The University Library staff reserves the right to refuse to accept any scanning or printing request if, in its judgment, fulfillment of the order would involve violation of copyright law.
  • Questions about these services should be directed to Elizabeth Anne Teaff, University Library’s Access Services Manager
  • Score: 5.0 - Updated: 7/24/2013 10:38:36 AM - Was this helpful?
    What is the process for printing a poster at Leyburn Library? (link)
    • Submissions for printing will be accepted from CD-R, CD-RW, DVD, flash/thumb/USB drive, and Sakai.
      To upload an poster to Sakai: (1) Login (2) Go to "My Workspace" (3) Select "Membership" (3) Select "Poster Printing Drop Box" (4) Go to the folder with your name and click "Add" and "Upload Files."
    • The following file formats will be accepted: jpg, tiff, or PDF, as well as, images from the following software programs: Adobe Photoshop, MS Publisher, MS PowerPoint, or Adobe Acrobat.
    • Clients are encouraged to speak with University Library and/or ITS Staff prior to printing for training in preparing items. Contact Elizabeth Anne Teaff to schedule an appointment to setup a time to meet with one of our staff members.
    • Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
    • Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
    • Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
    • Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
    • Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

     

    Score: 5.0 - Updated: 7/24/2013 10:39:16 AM - Was this helpful?
    What is the charge for printing posters in Leyburn Library? (link)
    • Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
    • Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
    • Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
    • Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
    • Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.
    Score: 5.0 - Updated: 7/24/2013 10:39:32 AM - Was this helpful?
    What is the server path for accessing student organization folders? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Students

    Score: 5.0 - Updated: 10/1/2010 2:55:12 PM - Was this helpful?
    What information should we collect if a student is having problems with web matriculation? (link)
    ( Restricted to authenticated ITS users. )
    Score: 5.0 - Updated: 10/1/2010 4:01:01 PM - Was this helpful?
    If I am a student on campus do I have Cable (Xfinity) TV? (link)

    On campus in all the dorms, Woods Creek Apartments and Sororities you can stream live TV, movies, sports and more on any device (you have to be connected to the wireless on campus) - and it's all included with your campus housing.

     

    Go to xfinityoncampus.com and select Washington and Lee University. Log in with your full email address and password.

     

    Applies To: Students

    Score: 5.0 - Updated: 9/21/2015 12:51:09 PM - Was this helpful?
    As a student how can I check my long distance account information? (link)

    You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

    Long Distance Account

    Applies To: Students

    Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
    How do I set up my own wireless router or wireless printer? (link)

    Anything that broadcasts its own signal is an unauthorized extension of the W&L network, and is banned by the University's Acceptable Use Policy.

    Some Macintosh computers have the capability of creating their own ad hoc wireless networks. Please disable this capability by taking the following steps:

    1. Go to "System Preferences"
    2. Click on "Sharing"
    3. In the left-hand pane, uncheck "Internet Sharing"

     

    Score: 5.0 - Updated: 9/25/2014 10:16:34 AM - Was this helpful?
    What can you tell me about my (student) phone in my campus residence? (link)

    If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

    • Single-line digital telephone with 12 special function buttons
    • Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
    • One button to indicate line is in use
    • One-way speaker (you can hear but not speak)
    • Two spare buttons to access many other options
    • Four-digit dialing on campus
    • PhoneMail (Rolm's voice mail)
    • Do Not Disturb (DND) feature

    If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

    Applies To: Students

    Score: 5.0 - Updated: 10/1/2010 3:18:29 PM - Was this helpful?
    What can you tell me (student) about long distance rates for my campus residence? (link)

    You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

    Applies To: Students

    Score: 5.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
    What can you tell me (student) about my account balance for my phone? (link)

    Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

    Applies To: Students

    Score: 5.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
    What are the tips on avoiding additional late fees for me (student)? (link)
    1. Pay your bill on time.
    2. When calling long distance, do not let a phone ring for more than 30 seconds (approximately 4 rings). This is especially important when making international calls.
    3. Do not accept collect or third party calls.
    4. Do not place 800 number calls that convert to toll calls.
    5. Do not share your authorization code.
    6. Do not damage or deface any part of a phone provided by the University.

    Applies To: Students

    Score: 5.0 - Updated: 10/1/2010 3:32:11 PM - Was this helpful?
    What are the general features for the student on campus resident telephones? (link)

    All on-campus student phones are installed and ready for use. The phone is a ROLM phone 120 with the following features:

    • Single-line digital telephone with 12 special function buttons
    • Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
    • One button to indicate line is in use
    • One-way speaker (you can hear but not speak)
    • Two spare buttons to access many other options
    • Four-digit dialing on campus
    • PhoneMail (Rolm's voice mail)
    • Do Not Disturb (DND) feature

    Applies To: Students

    Score: 5.0 - Updated: 10/4/2010 8:43:48 AM - Was this helpful?
    As a student what type phone do I have on campus? (link)

    The phone is a ROLM phone 120.

    Applies To: Students

    Score: 5.0 - Updated: 10/4/2010 8:46:57 AM - Was this helpful?
    What can you tell me (student) about the rates for my campus phone? (link)

    It's Simple - Our rates are exactly what they say the are! You'll find:

    • No Monthly Surcharges
    • No Federal Fees
    • No 911 Charges
    • No Taxes
    • W&L covers all those "extra" fees you regularly
    see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

    Applies To: Students

    Score: 5.0 - Updated: 10/4/2010 9:06:20 AM - Was this helpful?
    How do I create and print an envelope in Word 2007? (link)

    To Create an envelope:

    From the Ribbon, select the Mailings tab.
    In the Create section, select the Envelopes button.
    Under the Envelopes tab, enter the information for the Delivery address.
    Enter the information for the Return adress if necessary.
    Click Print to print your envelope.

    Print will send your envelope to your default printer.
    If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
    If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

    Applies To: Faculty, Staff

    Score: 5.0 - Updated: 9/17/2014 5:46:40 PM - Was this helpful?
    Can I print both Portrait and Landscape in the same Word document? (link)

    Yes you can print both in the same document.

    Under the Page Layout Ribbon you have the Orientation and Breaks options.

    When you get to where you want the next Orientation you click on Breaks and Select Next Page and then change the Orientation.

    You can do this throughout the document.

     

    Score: 5.0 - Updated: 4/13/2011 4:40:55 PM - Was this helpful?
    I copied data from Excel into Word and it wants to update the link, what do I do? (link)

    First select the entire document by clicking Control A.

    Then click Control/Shift/F9 and it will remove all links.

    Save the document.

    Score: 5.0 - Updated: 8/3/2012 12:50:57 PM - Was this helpful?
    How do I update my printers to mps4 ones in my Mustang PVD? (link)
    ( Restricted to authenticated ITS users. )
    Score: 5.0 - Updated: 9/25/2014 9:40:38 AM - Was this helpful?
    I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

    Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

    Applies To: Students

    Score: 5.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
    What are the material specifications for the ITS envelope printer? (link)

    1. Approved media (envelopes, postcards) should be made from the following paper types (card stock, white wove, bond paper, recycled paper, manila) with no glossy surfaces.

    2. Approved media should be without windows, metal clasps, and be unstuffed and unsealed.

    3. Media sizes are from a minimum of 3 x 5 inches to a maximum of 11 x 13 inches.  Thickness is from 0.003 inches to 0.125 inches.

    4. Envelopes should have the flap along the long edge and may have either a straight or diagonal edge along the envelope flap.

    5. All media is addressed with black ink with no special fonts available.

    Score: 4.3 - Updated: 6/4/2012 2:09:51 PM - Was this helpful?
    What information do you have for me (student) in the dorms, Woods Creek Apartments, and sororities? (link)

    Cable television service is included in your room fee for the dorms, Woods Creek Apartments and sororities. Cable television service for the fraternity buildings and other off-campus facilities must be acquired through Comcast at 1-888-266-2278.

    The W&L Cable TV package includes the basic service of 58+ channels. You will need to supply a cable ready television and the cable that goes between the wall outlet and your television set. This cable is available at the University Bookstore or electronics shops. The connection of the television, VCR or other video devices to the cable wall jack is the responsibility of the customer.

    Applies To: Students

    Score: 4.3 - Updated: 10/1/2010 3:33:38 PM - Was this helpful?
    How do you configure a BizHub printer object for finishing options? (link)
    ( Restricted to authenticated ITS users. )
    Score: 4.3 - Updated: 9/25/2014 9:46:46 AM - Was this helpful?
    My search for classes (student) in WebAdvisor is giving me an error message? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Students

    Score: 4.3 - Updated: 3/21/2013 3:22:26 PM - Was this helpful?
    I (student) clicked on a link in an email and responded to the phishing attempt, what should I do? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Students

    Score: 4.3 - Updated: 6/11/2014 11:16:40 AM - Was this helpful?
    I'm in Development office and I can't print on new BizHub? (link)
    ( Restricted to authenticated ITS users. )
    Score: 4.3 - Updated: 8/22/2014 10:52:20 AM - Was this helpful?
    How do I (Student) manager a distribution list I'm the owner of in Office365? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Students

    Score: 4.3 - Updated: 9/16/2014 1:46:38 PM - Was this helpful?
    How do I (Student) install the Microsoft Office product on my computer? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Students

    Score: 4.3 - Updated: 2/25/2015 11:19:36 AM - Was this helpful?
    How do I (student) log into the GPS (Generals Payment System)? (link)
    ( Restricted to authenticated users. Log In to view this answer. )
    Score: 3.8 - Updated: 1/7/2015 10:06:36 AM - Was this helpful?
    What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

    9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

    Applies To: Students

    Score: 3.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
    Where can a student look for a lost file opened from Sakai? (lost file,attachment) (link)

    1. Open Internet Explorer.

    2. Go up to the gear menu in the upper right and select "Internet Options".

    3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

    4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

    5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

    Applies To: Students

    Score: 3.8 - Updated: 9/24/2013 8:12:25 AM - Was this helpful?
    How do I release/pickup a job (student) when using the PaperCut client to upload to a BizHub? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Students

    Score: 3.8 - Updated: 10/3/2014 3:13:16 PM - Was this helpful?
    I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

    When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

    Please call the Information desk at extension 4357 if you still need assistance.

    Score: 3.3 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
    How do I convert a document saved in Apple Pages to a Microsoft Word document? (link)

    In Pages, Click File, Export, and choose Word for the file format.

    NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.

    Score: 3.3 - Updated: 9/20/2010 2:16:19 PM - Was this helpful?
    What can you tell me (student) about long distance service phone in my campus residence? (link)

    Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

    You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

    Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

    Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

    Applies To: Students

    Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
    What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

    Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

    Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

    Applies To: Students

    Score: 3.3 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
    What are some important notes for me (student) living on campus when using my University phone? (link)
    • Because the system offers PhoneMail, call waiting is not available.
    • To dial any campus extension, dial only the last four digits.
    • On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

    Applies To: Students

    Score: 3.3 - Updated: 10/4/2010 8:42:57 AM - Was this helpful?
    What is the process for the prospective/confirmed student getting information (Generals' HQ Applicant portal)? (link)
    ( Restricted to authenticated ITS users. )
    Score: 3.0 - Updated: 4/27/2011 1:20:28 PM - Was this helpful?
    How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

    If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

     

     

    If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

    Score: 2.1 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
    I'm getting the error "The maximum number of cookie values has been reached" when I am logged into WebAdvisor. The same issue will happen with Student workflows, Web Time Entry Workflows, etc. (link)

    This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

    All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

    If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

    In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it

     

    Score: 1.9 - Updated: 1/29/2015 2:53:08 PM - Was this helpful?
    Directory Information for Clyde Hart (link)
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