| How do I know if I have a genuine iPhone adaptor or need to participate in Takeback program? (link) |
Please see attached document - USB Power Adapter Takeback Program to see if you have a genuine adapter. |
| Score: 100.0 - Updated: 8/6/2013 3:53:20 PM - Was this helpful? |
| How do I get rid of "Sent from My iPhone" messages? (link) |
Removing the “Sent from My iPhone” Signature
This is actually the same on an iPhone, iPad, or iPod touch, though we’ll focus on the iPhone for obvious reasons:
- Tap on the “Settings” app
- Tap on “Mail, Contacts, Calendars”
- Scroll down a ways and then tap on “Signature”
- Tap “Clear”, or just select all the text and delete it manually
Now exit from Settings. Any time a new mail message has been composed, sent, or replied to, the iPhone will no longer attach the “Sent from my iPhone” message with any emails. |
| Score: 80.0 - Updated: 9/27/2013 2:07:36 PM - Was this helpful? |
| My iPhone doesn't seem to hold a charge what can I do? (link) |
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| Score: 76.0 - Updated: 1/31/2014 3:46:45 PM - Was this helpful? |
| My iPad or iPhone won't boot. What Now? (link) |
To force restart an iPad or iPhone hold down the Sleep button and Home button simultaneously for several seconds. This causes the device to force boot. |
| Score: 41.0 - Updated: 6/7/2012 2:32:35 PM - Was this helpful? |
| Do I have to make room on my iPhone or iPad for the IOS 8 update? (link) |
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| Score: 40.0 - Updated: 9/25/2014 10:21:56 AM - Was this helpful? |
| Can I get Office on my iPad or iPhone? (link) |
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| Score: 30.8 - Updated: 10/27/2014 3:10:15 PM - Was this helpful? |
| What are the IMAP settings (for the phone) for faculty and staff email accounts? (link) |
| ( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff |
| Score: 23.3 - Updated: 7/29/2013 9:16:35 AM - Was this helpful? |
| Which smartphones are supported on campus (Faculty/Staff)? (link) |
ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.
Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy. Applies To: Faculty, Staff |
| Score: 17.5 - Updated: 6/6/2013 9:35:32 AM - Was this helpful? |
| What is the Information Security Program (ISP) at W&L? (link) |
The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets. |
| Score: 6.0 - Updated: 6/4/2012 1:24:10 PM - Was this helpful? |
| How do I connect to the Junos Pulse VPN from an iPad or iPhone? (link) |
| ( Restricted to authenticated ITS users. ) Applies To: Faculty, Staff |
| Score: 5.0 - Updated: 6/11/2014 1:53:57 PM - Was this helpful? |
| How do I connect to the W&L wireless network from my iPhone, iPod Touch or iPad? (link) |
- Go to the Settings app
- Select Wi-Fi
- Make sure Wi-Fi is on and choose the "WLUsec" network
- Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
- When prompted to accept the network certificate, tap the Accept button
- Enter your device's passcode if prompted
- A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network
Applies To: Faculty, Staff, Students |
| Score: 3.8 - Updated: 11/29/2012 4:12:59 PM - Was this helpful? |
| How do I add the NEC phone Mobile Client on my iPhone? (link) |
| ( Restricted to authenticated ITS users. ) |
| Score: 3.8 - Updated: 4/30/2014 11:36:39 AM - Was this helpful? |
| How do I copy music from my iPhone, iPad, or iPod touch to my Computer for Free? (link) |
Click this link found by our Mac technician. Applies To: Students |
| Score: 3.3 - Updated: 1/2/2012 1:34:24 PM - Was this helpful? |
| How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link) |
| ( Restricted to authenticated users. Log In to view this answer. ) Applies To: Faculty, Staff |
| Score: 2.7 - Updated: 2/15/2013 1:40:21 PM - Was this helpful? |
| What are the Office365 (students)settings to update my iPhone, iPad, and iPod Touch or my Blackberry, WindowsPhone, or Andriod device? (link) |
| ( Restricted to authenticated users. Log In to view this answer. ) Applies To: Students |
| Score: 2.5 - Updated: 9/11/2015 2:37:18 PM - Was this helpful? |
| The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link) |
Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you. |
| Score: 2.1 - Updated: 10/27/2014 1:13:17 PM - Was this helpful? |