• Answers your telephone automatically and plays your personal greeting to callers
• Accepts and stores voice messages in your PhoneMail mailbox
• Plays back your messages at your convenience
• Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

LISTENING TO YOUR PHONEMAIL MESSAGES

1. Access your PhoneMail box
2. Press 3

Applies To: Faculty, Staff, Students

IDENTIFYING YOUR MAILBOX WITH YOUR NAME

1. Access your PhoneMail box
2. Press 8 for Answering Options
3. Press 4 to Record Name (RECORD FIRST AND LAST NAME ONLY)
4. Press 1 to begin recording
5. Press * # when done

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

1. Dial your PhoneMail direct access number
2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
3. Dial your password and press "#".
4. Follow the PhoneMail prompts for options available to you.

   TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

To change your password:

1. Access your PhoneMail box
2. Press 9 for Mailbox Options
3. Press 3 to Change Your Password
4. Enter your new password then press #
5. Wait for PhoneMail to verify your new password
6. Hang up or press * 7 6 to log off of the system

Applies To: Faculty, Staff, Students

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

#9 7070 hang-up and your light will be flashing

Applies To: Faculty, Staff

##9 hang-up and the light will stop flashing

Applies To: Faculty, Staff

Transfer (XFER)
7070
Extension # (of person you are calling)
Hang-up

Applies To: Faculty, Staff

RECORDING YOUR PERSONAL PHONEMAIL GREETING

1. Access your PhoneMail box
2. Press 8 for Answering Options
3. Press 1 for Change Greeting
4. Press 1 for Regular Greeting
5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
6. Record Greeting
7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

• Press 1 to record and send an answer to the message sender OR
• Press 70 to call the person who sent you the message OR
• Press 9 to forward the message to another extension OR
• Press # to continue to the next message

Applies To: Faculty, Staff

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

Applies To: Faculty, Staff

When you become more familiar with the PhoneMail system, you may want to select abbreviated prompts.  To change to abbreviated prompts:

      1.     Access your PhoneMail box
2.     Press 9 for Mailbox Options
3.     Press 2 for Prompt Level
4.     Press 2 for Abbreviated Prompts

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

You can use the Futrue Delivery function of VoiceMail to leave someon (yourself included) a message about important future appointments.  At the time you decide, the message will be placed in the proper PhoneMail box.

1.  Acces you PhoneMail box.
2.  Press 1 for Record
3.  Record message and press *#
4.  Enter an extension number (your own if this message is for you) and pres ##
5.  Press 3 for Special Delivery
6.  Press 4 for Future Delivery and press ##
7.  Press 1 for One-Time Delivery
8.  Press the appropriate numbers for the Month and press ##
9.  Press the appropriate numbers for the Date and press ##
10. Press the appropriate numbers for the Time and press ##
11. Choose 1 for AM or 2 for PM and press  #
12. Press # to say that the schedule is correct
13. Press # to complete the operation

Applies To: Faculty, Staff, Students

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

1. Go to Settings
2. Choose "Accounts & Sync"
3. Remove any non-functioning accounts
4. Choose "Add Account"
5. Choose "Exchange and Active Sync"
6. Choose "Manual Setup"
7. Enter your email address
8. Enter "owa.wlu.edu" as your Server address
9. Enter "ad" as your Domain
10. Enter your username as "ad.wlu.edu\username" and password
11. Check the  "This server requires an encrypted SSL connection." Box.
12. Choose "Next"
13. Select the items you wish to sync. 
14. Choose "Finish Setup"
15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Removing the “Sent from My iPhone” Signature

This is actually the same on an iPhone, iPad, or iPod touch, though we’ll focus on the iPhone for obvious reasons:

• Tap on the “Settings” app
• Tap on “Mail, Contacts, Calendars”
• Scroll down a ways and then tap on “Signature”
• Tap “Clear”, or just select all the text and delete it manually

Now exit from Settings. Any time a new mail message has been composed, sent, or replied to, the iPhone will no longer attach the “Sent from my iPhone” message with any emails.

First, unplug the phone from the wall jack and from the back of the phone and then reconnect them.  Many times this will correct the problem.  If this doesn't work, please call the help desk at 4357 or email help@wlu.edu  to report the line not working.

Applies To: Faculty, Staff

To recover purged messages from the Deleted Items folder:

1. Select the Deleted Items folder.
2. Click on the Folder tab.
3. Click Recover Deleted Items.
4. Select messages to recover.
5. Click on mail icon to recover selected message(s).
6. Message is restored to Deleted Items folder.

Applies To: Faculty, Staff

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Applies To: Faculty, Staff, Students

On the Blackberry, when in Messages:

1.       Click on the Options button (to the left of the ball).

2.       Choose Options from the menu.

3.       Choose Email Reconciliation

4.       Settings should read: 

a.       Delete On:  Prompt (or Mailbox)

b.      Wireless  Reconcile: On

c.       On Conflicts: Mailbox Wins

Applies To: Faculty, Staff

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

The phone is a ROLM phone 120.

Applies To: Students

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Applies To: Faculty, Staff

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

Applies To: Faculty, Staff

The six on the top row and the two on the bottom row starting from the left side are programable BLF keys.

The four on the bottom row starting from the right side are the speed dial keys.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

You can currently use rooms 40, 41, and 47.

No, the Chat 150 Microphone is NOT a speakerphone for a regular telephone line.

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

• Because the system offers PhoneMail, call waiting is not available.
• To dial any campus extension, dial only the last four digits.
• On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

You can check updates to your Sakai sites on your smart phone! Just 

go to http://sakai.wlu.edu/portal/pda and log in. This interface 

makes it much easier to check on your classes when you're not at 

your computer.

Applies To: Faculty, Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Currently you plug the phone both phone and power cord into the wall.

You plug the phone cord and the power into the center of the table.  Use the adaptor for the power cord.

You plug the phone cord and power into the wall jack located behind the podium.

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:

1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

A conference call allows up to eight parties in a conversation.

Word 2007 and Word 2010

1. Start Word, and then open a new blank document.
2. Go to Word Options
   • In Word 2007, click the Office Button, and then click Word Options.
   • In Word 2010, click File, and then click Options.
3. On the Advanced tab, go to the General section.
4. Click to select the Confirm file format conversion on open check box, and then click OK.
5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
7. Under Select starting document, select the starting document that you want to use, and then click Next.
8. Under Select recipients, click Use an existing list, and then click Browse.
9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
2. Put in your user name and password
3. Go to Options (this is located in the upper right)
4. On the left of page click on Mobile Devices
5. Select the device that you have lost
6. You may choose to wipe the device to remove all of the emails from it remotely
7. Delete the device from the list
8. Click Save

Applies To: Faculty, Staff, Students