• Navigate your browser to https://sharepoint.wlu.edu. The "https" is required and provides secure access to the site.
• Log in with your network username. You may need to use the "AD\" prefix, for example, AD\doej
• Use your network password.

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Menu options that are grayed out are not available, and there are many possible reasons why. Items in the list might not be selected, the browser you are using might mean that option is not available (Internet Explorer from a PC is the browser that will provide you the most functionality), you might not have permissions in the site, or the site administrator may have disallowed various options.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

http://office2010.microsoft.com/en-us/sharepoint-server-help/take-sharepoint-server-2010-training-at-your-desk-HA101859255.aspx

Microsoft offers several free online tutorials for SharePoint 2010.

https://www.atomiclearning.com/login/wlu

By searching for Sharepoint, after logging into the Atomic Learning site, you can access tutorials broken down by topic.

Applies To: Faculty, Staff

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
2. Site Actions > Site Permissions
3. Select the name of the group to which you want to add the person.
4. Click New in the light gray bar above the list of current group members.
5. Type in or browse the address book for the username.
6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
7. Click OK.

There may be multiple user notification/alerts registered for the list.  To delete the extra notifications:

1. on the SharePoint site as an admin, select "Site Actions"
2. select "Site Settings"
3. under "Site Administration" select "User Alerts"
4. select the user to check for duplicate noifications/alerts and select "Update"
5. check the duplicate notifications/alerts
6. select "Delete Selected Alerts"
7. Re-select user to verify duplicate notifications/alerts are gone

• Click on the name of the document library.
• In the ribbon at the top of the page, choose "Library" under "Library Tools"
• Select Library Settings (right side of ribbon)
• Select "Versioning Settings"
• Scroll to the bottom of the page. Under "Require Check Out", select "No"
• Click "OK"

• Click on the name of the SharePoint calendar. 
• From the Calendar Tools menu, select Calendar Tools.
• Select Connect to Outlook.
• A warning message from Microosft Outlook appears: 'Connect this SharePoint Calendar to Outlook? You should only connect lists from sources you know and trust.'
• Click on Yes.

This option is only available from Internet Explorer or Mozilla Firefox browsers on a PC.

If you use Chrome on a PC, log into the site using Internet Explorer just long enough to accomplish the desired task.

If you're using a Macintosh, you can use a virtual desktop by going to http://thestable.wlu.edu, selecting an image from the MAIN menu, then logging into the SharePoint site using Internet Explorer.

For a complete list, please visit the following URL:

http://technet.microsoft.com/en-us/library/cc262496.aspx

1. Create the new calendar in sharepoint, and link it to your Outlook
2. Open the source Outlook calendar (either from exchange or as a PST, however you have it).
3. Go to folder view and open the source calendar
4. With the source calendar open, go to view menu, current view, and select all appointments.
5. Hit CTRL-A to select all the appointments, or just get the ones you want.
6. Drag-and-drop the selected calendar Items to the linked sharepoint calendar

On the Login screen: 
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword (entries are case sensitive)

*note: classroom guest login screen will look very similar to this laptop pool login screen below

Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint.

On the entry page Click the box next to “Use Windows Authentication” and then Click the “Login” button. You do not need to enter your User ID or password on this page.

Campus Notices can be posted into one of four categories:

1. Official

2. Club, Organization, and Extracurricular

3. Community Notices

4. Classifieds

Campus Notices can be submitted at http://go.wlu.edu/cch

A means of communicating with groups of e-mail recipients at Washington and Lee. It allows senders to target those students, faculty, or staff for whom a message is relevant, without bothering others. To minimize e-mail traffic, it consolidates messages for delivery in one e-mail, sent in the early morning each day. It also controls the rate of delivery, in order not to slow down the e-mail server computers.

LOGGING INTO THE CAMPUS COMMUNICATIONS HUB CALENDAR

• Go to http://go.wlu.edu/CCH, or click on the "Calendar" link at the top any W&L web page and click on the "Events Calendar" link, found in the descriptive text in the center portion of the page, or from the blue navigation on the left.
• Once you've entered the Events Calendar section, choose "Login" from the blue navigation on the left.
• You will be sent to the Login page, where a large green button will be in the center. Members of the W&L community will click this button, and a dialog box will pop down from the top of your browser. Here you will enter your regular W&L username and password (You do not need to put AD/).
• Click Login.
  

GETTING TO KNOW THE ADMIN VIEW:

• Once you have logged in, you will see your left navigation has expanded to give you many more options, including "Submit an Event," as well as various filters to allow you to view all the events in either a daily, weekly or monthly view.

CREATING A NEW EVENT

• To add a new event, you must first click on "Submit an Event."
  
• At the top of the page, you will see two calendars. Here you can set a start and end date for your event. If the event takes place on only one day, make sure both calendars have the same day. Your selected date(s) will show up in green.
  
• Select a Primary Calendar for your event. Your primary calendar enables your event to feed to your department's homepage, as well as determines which calendar managers have edit rights to this event. Therefore, if you a contributor to the Web Communications calendar and selected Web Communications, the event would show up on the Web Communications website and other web team members would be able to edit the event if necessary. Once you have chosen a primary calendar, you will have the option of selection additional calendar associations for your event, including general calendars like Arts and Culture, Holiday Events, Public Events and Student Organizations. Note: All events will display on the default (master) calendar view. Multiple calendars can be selected, based on your personal access and the appropriateness of the event.
• Next, select a Primary Type. The primary event you choose for your event will appear in parentheses after your event title in the daily or weekly calendar view. For instance, if you have a speaker coming to campus and choose Speaker as your primary event type, your event will appear as "Name: Title of Talk" (Speaker) and your event will turn up in a search for speakers on the online calendar.
  • If you have a special event type that you have been used to using, such as the Registrar and "Adjusted Class Schedule," these event types require a 2-step process to access. First, you have to be sure that you choose the correct Primary Calendar, which will likely be the main calendar you most often post to. Then, you must choose the closest match from the list of general Primay Types. Once a Primary Type is select, the field will expand to display checkboxes of all the general and special event types available. Therefore, if you wish to add "Adjusted Class Schedule" as a special event type, you would have to first select "Academic" as your primary schedule, then something like "Special Event" for your Primary Type, and finally "Adjusted Class Schedule" as an additional type.
• Fill in a Title for your event. Try to make it short, but descriptive enough that people will know what it is and wnat to come! In the case of speakers, we recommend formatting them as follows: Speaker Name: "Talk Title"
• Fill in an event description. HTML is not allowed, and while this may make some superusers a little disappointed, it makes our system much more stable. The only formatting available is line breaks, separating your paragraphs into logical blocks of information.
• Select a Start Time (and End Time if applicable) from the drop down box provided.
• Select the audience(s) for your event. This will allow your event to display on the audience dashboard pages for the audience you select (Current Students, Faculty/Staff, Alumni, Prospective Students, Parents and Visitors). We don't guarantee placement on these pages, but by selecting them, they become eligible for display and more importantly, are filterable on the larger calendar view.
• If the event is a closed event that requires tickets, permission or advanced registration, check the box (but be sure to explain how/where one might go to gain access in the description).
• Select a Campus Venue location for your event from the drop-down list, or indicate an alternate venue by selecting "Other Venue" from the drop down, then filling in the box that appears underneath.
• For Contact Information, you can either leave the default selection (yourself), or choose from the entire list of employees or students, as well as a field marked other. Simply select your choice, and choose from the drop-down menu with the appropriate person.
• If your event has a unique URL, such as http://mockconvention.com, you can enter it in the field provided. Be sure to add the http:// before your URL.
• When you check the box to nominate your event as featured, it is forwarded to the news office for special placement on the appropriate audience dashboard as well as the W&L homepage. We don't guarantee placement on these pages, and give preference to those events with the broadest appeal (generally multiple audiences.) Note that these events must appeal to a broad audience and are generally open to the entire University community and/or the public at large.
• When you create an event in the new CCH, you have the option to create a corresponding campus notice at the same time. If you don't wish to do so, click "save to calendar only." If you do wish to create a notice, keep in mind that your event will automatically appear in the Upcoming and Today sections (right sidebar) of Campus Notices beginning a week prior to the event date. Events that are classified with a primary type of "Deadline" will begin to appear in the Upcoming Deadlines listing 30 days prior to the deadline.
• If you choose "Save to Calendar and Create Campus Notices," you will be directed to a page where you can choose your audicence for the Campus Notice. Select the appropriate audience and proceed.
• You can then edit the subject & body copy of your notice, as well as select the first and second days that your notice will run. The selected days will be highlighted in green.
• Click "Post this Notice" and you are done!

No, not at this time. Users should judge the appropriateness of their own messages.

The Campus Notice message of the day will come as e-mail from postmaster@wlu.edu. Replies to individual notices should be sent to the email address identified in the campus notice and not the postmaster address.

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

1. Dial your PhoneMail direct access number
2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
3. Dial your password and press "#".
4. Follow the PhoneMail prompts for options available to you.

   TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

The URL is now go.wlu.edu/Colleague or go.wlu.edu/TestColleague

Applies To: Faculty, Staff

The WLU wireless network allows users to access the network for a short period with authenticated access, or a long period with secure access. If you are just visiting campus for a day you should attach to the "wlu" wireless networks. If you are going to be using our wireless network frequently you will want to register for the secure wireless network. Registering on the secure network allows you to remain attached to the network without having to reauthenticate, and it encyrpts your network traffic so it is secure. To register on the Secure network go to Http://wireless.wlu.edu .

If you are not formally associated with WLU you can access the network as a guest by attaching to the "wlu" network. This network has some restrictions.    

Applies To: Faculty, Staff, Students

Broadcast Mail is a special e-mail message containing urgent or official information from the University. Anyone at W&L can initiate a Campus Notice; only authorized personnel can send Broadcast Mail.

Opinions, political campaigning except for student elections as regulated by the Executive Committee, excessive repeats of the same notice.

The Campus Map is located at: http://newsoffice.wlu.edu/PrintmapNew.pdf

The only method for accessing Datatel from off campus is through TheStable.

Applies To: Staff, Students

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: SharePoint 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Yes, You can send a fax with RightFax when you are off campus. Log into thestable.wlu.edu and then log into RightFax.

Applies To: Faculty

The Campus Notice system will supply that information based upon your network login information. You will be identified by your name and e-mail address. Anonymous messages are not permitted.

Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302. 

Audacity is on the American Saddlebred and the Morgan images in the Stable.

Stata and SPSS are statistical packages that can be found on computers in labs across the W&L campus.  Stata is available in the Williams School and in Leyburn Library.  SPSS is also in the library and on machines in the Science Center. 

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

On campus in all the dorms, Woods Creek Apartments and Sororities you can stream live TV, movies, sports and more on any device (you have to be connected to the wireless on campus) - and it's all included with your campus housing.

Go to xfinityoncampus.com and select Washington and Lee University. Log in with your full email address and password.

Applies To: Students

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

All on-campus student phones are installed and ready for use. The phone is a ROLM phone 120 with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

Applies To: Students

The phone is a ROLM phone 120.

Applies To: Students

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

Applies To: Students

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Campus Notices is a university-wide resource that can include Law.

Law School Notices is a communications resource for messages that are intended only for Law School faculty, staff and students. Messages that need to go to members of the Law School as well as other university recipients should be posted to Campus Notices.

To post a campus notice, go to http://go.wlu.edu/cch

See http://law.wlu.edu/administration/lawnotices/ for the use of Law School Notices.

Applies To: Faculty, Staff, Students

du Pont 104 (Sympodium)

Leyburn M47 (Sympodium)

Leyburn Smart Zone (Smart Board) (Contact the Information Desk at 4357 to reserve)

Newcomb 116 (Wide-Screen Sympodium)

Newcomb 122 (Wide-Screen Sympodium)

Parmly 313 (Smart Board, Biology Department Lab)

Payne 201 (Wide-Screen Sympodium)

Red House (Smart Board)

Science Addition G14 (Sympodium)

Science Addition 114 (Sympodium)

Science Addition 214 (Sympodium)

Tucker 402 (Smart Board)

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

W&L has contracted with General Alerts (formerly e2Campus) to provide text message alerts in the event of a major emergency. This important service is available free of charge to all students, faculty and staff. Please register a text-capable cell phone number so you will get these messages. You may also register an additional text-capable cell phone number and e-mail addresses so that family members may receive text alerts.

 All users of the General Alerts system will receive campus emergency alerts.

Applies To: Faculty, Staff

Having trouble with your Cable TV? Here are some problem solving tips:

• If you have a VCR hooked up with your TV, unhook it and work directly with the TV until you resolve the problem.
• Check the wire that connects your TV to the wall jack. (You must provide this wire -- available at the Bookstore, Wal Mart, etc.). Make sure this cable is connected properly to both the TV and the wall jack and that the ends of the thin wire inside this cable are not bent over.
• Next try programming your TV:
  1. Activate the MENU settings of your TV set
  2. Scroll through menu selections until you find a TV/ANTENNA/CABLE setting (or something similar)
  3. Change this setting to CABLE or CATV.
  4. After setting to CATV, use the AUTO PROGRAM feature to automatically find the channels.

• If you have tried trouble shooting your TV and it still doesn't work please send a work order request with the help desk.

Applies To: Students

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Display devices with HDMI inputs are limited on campus at this time. ITS will be deploying more of these high definition flat panel monitors and projectors over time. As of October, 2010, locations with HDMI include Leyburn M40, M41, M42, 102 and the SmartZone on Main Level. HDMI inputs are also available in the Newcomb Hall classrooms. Devices such as the LifeSize Passport video conferencing system require an HDMI capable display device to operate.

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

• Because the system offers PhoneMail, call waiting is not available.
• To dial any campus extension, dial only the last four digits.
• On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as a@b.com.
2.) In the user's inbox there are two digests, one for a@b.com and one for c@b.com.
3.) The user is clicking on a message in the c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.