Applies To: Faculty, Staff

Applies To: Students

Log into print upload screen

On the left click "Recent Print Jobs"
Review your printing
If you see charges that you believe are in error on the far right side under status Click request refund and fill in two questions

• Refund Amount - is it Full or Partial?
• Reason for Request - you may have printed two copies, a copy might not have printed OR you printed for an organization on campus
  • If you printed for an organization on campus you'll need to provide the name of the organization
  • If you printed for an organization on campus you'll need to provide the 6 digit account number to charge
• Click Send

Please see the Request Refund document under related resources to the right for photos.

Applies To: Students

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

One of the reasons may be a printer setting.  Open up the selected printer to see if the PRINT TO FILE box has become checked on the selected printer.  If it has uncheck that setting.

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

In Internet Explorer:

1. Go to File, then Print Preview

2. The fifth icon from the left is "Turn off Headers and Footers" Click it.

3. Print.  The headers and footers should be gone.

In Firefox:

1. To to File, then Print Preview

2. Click Page Setup.

3. Click the Margins and Headers/Footers tab.

4. Use the drop down menu to choose how you want the headers or footers to appear, if you want to remove them use the -blank- option.

5. Close and Print.

Applies To: Students

Install the correct Driver:

Before you can install the printer you will need to download and install the appropriate driver for your Operating System.   Click on the link for your operating system below to start the download.  (to find your Operating System click on the Apple and choose “About this Mac”)

            10.7 Lion

            10.8 Mountain Lion

            10.9 Mavericks

Delete all MPS3 network printers:

Open System Preferences and select the Print & Scan Icon, and then delete all MPS3 printers.

Install the new printer:

  In the Print & Scan Preference Panel:

·         Click on the + to add a printer, and choose “Add other printer or Scanner”.

·         In Default, scroll down to select the name of the printer starting with MPS4.

·         Each BizHub has a print queue (see example below)

o   MPS4-ITS_Tucker_BizHub

·         The Name and Location will be automatically populated.

·         Click on pull down “Choose a Driver or Printer Model”

o   Select Printer Software

o   In the Filter box, type Konica

o   If the drivers have been installed, you will see a list

o   Select the appropriate PS driver for your BizHub model then click on Add.

o   select either C284e or 364e: 

§  Konica Minolta C284e PS

§  Konica Minolta C364e PS

o   Click ‘Add’

·         Go to System Preferences -> Print & Scan

·         Select your BizHub from the list of Printers,

·         On the right, click on Options & Supplies

·         Select Driver tab to configure the printer:

o   Model:   C284e or C364e

o   Paper Source Unit:  PC-410

o   Finisher:   FS-534

o   Punch Unit:  PK-519 (2/3-Hole)

o   Click on OK.

·         If you wish to make it your default printer, right-click on the BizHub icon, then select ‘set default printer’.

Applies To: Faculty, Staff

Applies To: Students

1. Open the Word Document.

2. Click on File in the upper Left hand corner.

3. Click on Save As

4. Choose PDF from the Save as type drop down.

5. Name the file and click save.

The PDF will be created in the same folder as the original word document.

COPYING:

Enter your Userid (the PIN for your department/program or your W&L ID number for personal student copies).  Tap on the Color button, then tap on Full Color.  Tap OK, and make your copies.

PRINTING:

In Windows, go to Properties or Preferences (depending on the application) from the Print dialog box.  Select the Quality tab, and choose Full Color from the Select Color drop-down menu.  Click OK, then print your document.

NOTE that color pages cost $.15/page for faculty/staff/institutional printing, and $.30/page for student personal printing.

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

• Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
• Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

• Microsoft downloads are FREE for students.
• You can order backup discs for your products for $13.95 each.
• You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page. 

First accept the terms and conditions.

Next view your "PDF"

Open and File/Print

If you need to print out your results from a Sakai evaluation from Tests & Quizzes, here is how to do it.

1. Click on Tests & Quizzes ana navigate to Published Assessments tab.
2. Choose “Scores” from Select Action button next to evaluation
3. Choose “Statistics” from gray top menu; this opens Sakai’s report panel
4. Right click in report frame and select “This Frame -> Print Frame…” This will print out the entire report.
5. You can also export results to an Excel spreadsheet. Choose “Export” from top gray menu to do this.
6. In the exported file, individual students are listed by row. Questions are listed by column.

1. Login to http://webadvisor.wlu.edu

2. Choose employee from the menu
 
3. Choose Time Entry from the menu at the lower left side of the page.
 
4. Pick your Helpdesk job from the list:
 
5. Fill in your hours and click submit:
 
6. Click OK to confirm:

Microsoft Office 2007 includes Word, Excel, PowerPoint, and Access.

Select the worksheet(s) you want to print.

On the Page Layout tab, in the Sheet Options group, select the Print check box under Gridlines.

This prints the faint gridlines and not the bold table lines.

1.      Open Publisher

2.      File > New

3.      There is a box in the top right that says “Search for Templates”

4.      In that box, type, “5392” (or the form number) and hit “Enter” or click on the magnifying glass.

5.      The template for the badges should appear. In the bottom right corner, click on Create.

6.      Click on the Mailings tab

7.      Select Mail Merge (down arrow) > Step by Step Mail Merge Wizard.

8.      On the right side, under Create recipient list, choose Use an Existing List

9.      Click Next: Create or connect to a recipient list. A browse screen should appear. Browse to the excel file with the names.

10.  Click Next: Prepare your Publication. Choose Sheet 1 when you are prompted.

11.  Click OK.

12.  Grab the Class List for Course Name Winter ’12 (highlighted below in yellow) and drag it to the name badge field:

13.  Select “F2” and drag it below the Class List for Course Name Winter ’12.

14.  Put your cursor above Class List for Journalism and type in "Title of your Event"

15.  Highlight everything and center justify, make any changes to the font (bold, etc.)

16.  Select Create Merged Publication.

17.  Select Print Preview and make sure you’re happy with the editing. If not, click on Previous: Prepare your publication down at the bottom of the screen.

18.  Select Print - Merge to Printer when you’re happy with it.

Applies To: Faculty, Staff

1. Choose the print command from the Office button menu.

2. In the “Print What” list box choose the “Notes Pages” option.

3. Select the “Print Hidden Slides” check box to print note pages for

    hidden slides if you have hidden slides

4. Click OK or press Enter.

The library has a web page with information about printing posters. You can access the page here.

First, make sure that each carafe is at least half full. Then cut your bagel in half and wrap each half in a paper towel. Place each half the wrapped bagel face first onto a heating plate on the coffee maker, then place the coffee carafe on top of it. The hotplate will heat the face of the bagel, while the pot heats the top of it. DO NOT LEAVE THE BAGEL UNATTENDED. After two minutes you should test the Bagel for doneness.   

To Create an envelope:

From the Ribbon, select the Mailings tab.
In the Create section, select the Envelopes button.
Under the Envelopes tab, enter the information for the Delivery address.
Enter the information for the Return adress if necessary.
Click Print to print your envelope.

Print will send your envelope to your default printer.
If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

Applies To: Faculty, Staff

Yes you can print both in the same document.

Under the Page Layout Ribbon you have the Orientation and Breaks options.

When you get to where you want the next Orientation you click on Breaks and Select Next Page and then change the Orientation.

You can do this throughout the document.

The Office 2007 Suite is located on the American Paint and the American Saddlebred, and the Morgan images in the Stable.

Applies To: Faculty, Staff

If your computer crashes or the Office 2010 application you are using fails click on "File" > "Options" > " Save" and look for the "Auto Recovery file location". Copy that location and paste in into your Run window (Start > Run in XP Start > Search files and folders in Windows 7).  You can also browse to this location.

If you do not find your document use Search to search for any file that was created during the timeframe you worked on your document. While you work on a document temporary files are created and by opening these files ( .tmp files) with word or wordpad you may find your document.  

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

• Office 2007 or older
• Windows XP or older
• Any version of Office for Mac
  • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.

Applies To: Students

Open Word 2010, click on Mailings tab on the Ribbon:

1.Click on Envelopes
2.Click on Options
3.Under Delivery Address, click on Font
4.Choose desired Font, i.e. Calibri, Regular, Size 12
5.Click on Set As Default and select Yes (Do you want to change the default envelope address font to Calibri, 12pt?)

Then, click on Font under Return Address
Repeat steps 3 to 5.
click on OK, then click on Close.
Save the document.

If the default goes back to +Headings.
Show hidden files then edit the Normal.dot template in
Documents and Settings\user\Application Data\Microsoft\Templates\normal.dot and save. 



 

Applies To: Faculty, Staff

Audacity is a free, open source software for recording and editing sounds available at: http://audacity.sourceforge.net/   The download works on both Macintosh and PCs.

The following file formats are supported in QuickTime: 

• 3DMF (Mac OS 9 & Windows)
• 3GPP
• 3GPP2
• AIFF
• AMC
• AMR
• Animated GIF
• AU
• Audio CD Data (Mac OS 9)
• AVI
• BMP
• CAF (Mac OS X)
• Cubic VR
• DLS
• DV
• FLC
• GIF
• GSM
• JPEG/JFIF
• Karaoke
• MacPaint
• MIDI
• MPEG-1
• MP3 (MPEG-1, Layer 3)
• M3U (MP3 Playlist files)
• MPEG-2
• MPEG-4
• MQV
• M4A, M4B, M4P (iTunes 4 audio), M4V (iTunes video)
• PDF (Mac OS X)
• Photoshop
• PICS
• PICT
• PLS
• PNG
• Quartz Composer Composition (Mac OS X)
• QCP (Mac OS 9 & Windows)
• QuickTime Image File
• QuickTime Movie
• SD2 (Mac OS 9 & Windows)
• SDP
• SDV
• SF2 (SoundFont 2)
• SGI
• SMIL
• Targa
• Text
• TIFF
• TIFF Fax
• VDU (Sony Video Disk Unit)
• Virtual Reality (VR)
• Wave

iMovie 09 will accept the following files

DV
AIC
Motion-JPEG
Photo-JPEG
MPEG-4 (Supported profiles)
H.264 (Supported profiles)
Apple Animation (Movie '09 only)
Apple Video (iMovie '09 only)

iMovie '08/'09 will not accept files containing extraneous data tracks such as:
'Tween
Text
Chapter
Closed Caption
Secondary audio such as AC3
etc.

iMovie '08/'09 Will not accept files that rely on proprietary/third-party components such as
DivX
WMV
XviD
etc.

Log into Atomic Learning and under PowerPoint 2010 Advanced click on Section E Adding Audio.

• Submissions for printing will be accepted from CD-R, CD-RW, DVD, flash/thumb/USB drive, and Sakai.
  To upload an poster to Sakai: (1) Login (2) Go to "My Workspace" (3) Select "Membership" (3) Select "Poster Printing Drop Box" (4) Go to the folder with your name and click "Add" and "Upload Files."
• The following file formats will be accepted: jpg, tiff, or PDF, as well as, images from the following software programs: Adobe Photoshop, MS Publisher, MS PowerPoint, or Adobe Acrobat.
• Clients are encouraged to speak with University Library and/or ITS Staff prior to printing for training in preparing items. Contact Elizabeth Anne Teaff to schedule an appointment to setup a time to meet with one of our staff members.
• Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
• Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
• Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
• Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
• Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

• Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
• Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
• Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
• Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
• Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

Anything that broadcasts its own signal is an unauthorized extension of the W&L network, and is banned by the University's Acceptable Use Policy.

Some Macintosh computers have the capability of creating their own ad hoc wireless networks. Please disable this capability by taking the following steps:

1. Go to "System Preferences"
2. Click on "Sharing"
3. In the left-hand pane, uncheck "Internet Sharing"

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

This will force all the rights in the public_html folder to be recalculated.

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

Applies To: Students

1. Approved media (envelopes, postcards) should be made from the following paper types (card stock, white wove, bond paper, recycled paper, manila) with no glossy surfaces.

2. Approved media should be without windows, metal clasps, and be unstuffed and unsealed.

3. Media sizes are from a minimum of 3 x 5 inches to a maximum of 11 x 13 inches.  Thickness is from 0.003 inches to 0.125 inches.

4. Envelopes should have the flap along the long edge and may have either a straight or diagonal edge along the envelope flap.

5. All media is addressed with black ink with no special fonts available.

Try these steps from Microsoft on rebuilding your identity database.

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

You can move or copy multiple files all at once:

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

Applies To: Students

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff