Tips to speedup a your Mac computer

The best way to speedup sluggish Mac computer is to rebuild it.   Wipe the hard drive and reinstall the programs and your data.  It's just like rebuilding a car engine, but like a car, that may involve a lot of work.  If you have a full backup using TimeMachine you can wipe the hard drive, reload the Snow Leopard OS and then restore everything back to the same setup with TimeMachine and the program 'Migrate' found in the Utilities folder inside the Applications folder.  

There are simpler ways to cleanup your Mac, though not as effective.   You can run some simple maintenance programs.  The simplest is actually built into the Mac already.  One for the OS and one for MS Office.

For MS Office, follow this path:

Hard drive > Applications > MicroSoft Office 2011 > Office > Microsoft Database Utility.app

Select the "repair data base" option and run the utility.   It is the first fix to help clear up any issues you maybe having with MS Office.

Next is 'Drive Utility' - located on this path;

Hard drive > Applications > Utilities > "Drive Utility"  after opening, select the hard drive in the left column and "Repair Disk Permissions".   If you boot from an original DVD, you can also "Repair Disk".

The next step to cleanup a Mac, is to dump caches that slow up systems and browsers.  It can be done manually if you know where to find all the caches, but it's better if you use a good Utility program.  These programs do not come with the Mac and must be bought separately.   One of the best, and it's free, is ONYX.   Check the link below and download the one for your system.

http://www.titanium.free.fr/download.php?sid=06565bec047f1e1cb2c0a7bbe12dacd0

The last way to clean things up is to do the defrag like you mentioned. It's not built into the Mac because Apple says you don't need it.  The Mac OS is designed to keep things defragged automatically.  I have run it on some very fragmented machines and have found it to help with varying success.  Several programs will defrag a Mac.  The one is use is called iDefrag, (www.coriolis-systems.com/iDefrag.php  -$60).

If you really want to speed up your Mac, new hardware is one of the best options but obvious cost bigger bucks.   Max out the Ram memory to 4GB or better if your computer will hold it.   The upgrade that really improves the speed the most, is replacing older hard drives with the new Solid State hard drives.  They are all digital with no moving parts and make the laptop run unto 4 times faster.  The big draw back is that they are expensive and so we are only buying small sizes ones for now.   The biggest one we are using now is 120GB and they go for about $200.   But that price should go down with time.

Applies To: Faculty, Staff

Applies To: Students

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

1. Click on your Apple icon, and go to System Preferences.
2. In system Preferences click on the Network icon.
3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Applies To: Students

Log into print upload screen

On the left click "Recent Print Jobs"
Review your printing
If you see charges that you believe are in error on the far right side under status Click request refund and fill in two questions

• Refund Amount - is it Full or Partial?
• Reason for Request - you may have printed two copies, a copy might not have printed OR you printed for an organization on campus
  • If you printed for an organization on campus you'll need to provide the name of the organization
  • If you printed for an organization on campus you'll need to provide the 6 digit account number to charge
• Click Send

Please see the Request Refund document under related resources to the right for photos.

Applies To: Students

Applies To: Students

ITS currently provides Office '11 for Mac on the student download page.  Click here for the student download page.  

Applies To: Students

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

One of the reasons may be a printer setting.  Open up the selected printer to see if the PRINT TO FILE box has become checked on the selected printer.  If it has uncheck that setting.

Applies To: Students

Keep holding down the mouse pad while doing a hard restart on the system.  This will eject the disc.

Applies To: Faculty, Staff, Students

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Click this link found by our Mac technician.

Applies To: Students

Applies To: Faculty, Staff

Install the correct Driver:

Before you can install the printer you will need to download and install the appropriate driver for your Operating System.   Click on the link for your operating system below to start the download.  (to find your Operating System click on the Apple and choose “About this Mac”)

            10.7 Lion

            10.8 Mountain Lion

            10.9 Mavericks

Delete all MPS3 network printers:

Open System Preferences and select the Print & Scan Icon, and then delete all MPS3 printers.

Install the new printer:

  In the Print & Scan Preference Panel:

·         Click on the + to add a printer, and choose “Add other printer or Scanner”.

·         In Default, scroll down to select the name of the printer starting with MPS4.

·         Each BizHub has a print queue (see example below)

o   MPS4-ITS_Tucker_BizHub

·         The Name and Location will be automatically populated.

·         Click on pull down “Choose a Driver or Printer Model”

o   Select Printer Software

o   In the Filter box, type Konica

o   If the drivers have been installed, you will see a list

o   Select the appropriate PS driver for your BizHub model then click on Add.

o   select either C284e or 364e: 

§  Konica Minolta C284e PS

§  Konica Minolta C364e PS

o   Click ‘Add’

·         Go to System Preferences -> Print & Scan

·         Select your BizHub from the list of Printers,

·         On the right, click on Options & Supplies

·         Select Driver tab to configure the printer:

o   Model:   C284e or C364e

o   Paper Source Unit:  PC-410

o   Finisher:   FS-534

o   Punch Unit:  PK-519 (2/3-Hole)

o   Click on OK.

·         If you wish to make it your default printer, right-click on the BizHub icon, then select ‘set default printer’.

Applies To: Faculty, Staff

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

No, not at this time.  We currently do not recommend Symantec for a MAC.  Please check back soon for updated information.

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

In Internet Explorer:

1. Go to File, then Print Preview

2. The fifth icon from the left is "Turn off Headers and Footers" Click it.

3. Print.  The headers and footers should be gone.

In Firefox:

1. To to File, then Print Preview

2. Click Page Setup.

3. Click the Margins and Headers/Footers tab.

4. Use the drop down menu to choose how you want the headers or footers to appear, if you want to remove them use the -blank- option.

5. Close and Print.

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Applies To: Faculty, Staff

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US

Applies To: Faculty, Staff

Here’s a couple of advanced troubleshooting tips:

1. Make sure you run Cloudpath from Safari or Firefox. Cloudpath does not work correctly with Google Chrome.
2. Go to the Apple > System Preferences > Network > Airport > Advanced > Airport and remove “WLUsec” and “WLU”.
3. Go to the Apple > System Preferences > Network > Airport > Advanced > 802.1x > User Profiles > “-” key will delete “WLUsec profile.”
4. Select “Ok”
5. Select “Apply”
6. Select “Turn Airport Off” for about a minute. This is the equivalent of starting over.
7. Select “Turn Airport On”
8. Choose the “WLU” wireless network
9. Log in to the portal and re-run Cloudpath from wireless.wlu.edu

Applies To: Faculty, Staff, Students

Applies To: Students

Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint.

First accept the terms and conditions.

Next view your "PDF"

Open and File/Print

Try these steps from Microsoft on rebuilding your identity database.

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

Applies To: Students

Applies To: Students

If you need to print out your results from a Sakai evaluation from Tests & Quizzes, here is how to do it.

1. Click on Tests & Quizzes ana navigate to Published Assessments tab.
2. Choose “Scores” from Select Action button next to evaluation
3. Choose “Statistics” from gray top menu; this opens Sakai’s report panel
4. Right click in report frame and select “This Frame -> Print Frame…” This will print out the entire report.
5. You can also export results to an Excel spreadsheet. Choose “Export” from top gray menu to do this.
6. In the exported file, individual students are listed by row. Questions are listed by column.

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

Applies To: Students

Applies To: Students

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

• Office 2007 or older
• Windows XP or older
• Any version of Office for Mac
  • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.

Through Annie at: http://annie.wlu.edu:80/record=b1694155

Directly at: http://ezproxy.wlu.edu/login?url=http://proquest.safaribooksonline.com/?uicode=washleeu

Safari Books Online provides the full text of books and other print resources, and is available to all W&L faculty, students and staff. Many books on information technology are included in the collection, which includes reference sources from many of the leading technology publishers, including Adobe, Microsoft, O'Reilly, QUE and Sams. Featuring more than 12,000 titles, it covers Office 2010, Adobe graphics applications, Java, Web development, Windows, XML, Linux/Unix, and more.

Select the worksheet(s) you want to print.

On the Page Layout tab, in the Sheet Options group, select the Print check box under Gridlines.

This prints the faint gridlines and not the bold table lines.

1.      Open Publisher

2.      File > New

3.      There is a box in the top right that says “Search for Templates”

4.      In that box, type, “5392” (or the form number) and hit “Enter” or click on the magnifying glass.

5.      The template for the badges should appear. In the bottom right corner, click on Create.

6.      Click on the Mailings tab

7.      Select Mail Merge (down arrow) > Step by Step Mail Merge Wizard.

8.      On the right side, under Create recipient list, choose Use an Existing List

9.      Click Next: Create or connect to a recipient list. A browse screen should appear. Browse to the excel file with the names.

10.  Click Next: Prepare your Publication. Choose Sheet 1 when you are prompted.

11.  Click OK.

12.  Grab the Class List for Course Name Winter ’12 (highlighted below in yellow) and drag it to the name badge field:

13.  Select “F2” and drag it below the Class List for Course Name Winter ’12.

14.  Put your cursor above Class List for Journalism and type in "Title of your Event"

15.  Highlight everything and center justify, make any changes to the font (bold, etc.)

16.  Select Create Merged Publication.

17.  Select Print Preview and make sure you’re happy with the editing. If not, click on Previous: Prepare your publication down at the bottom of the screen.

18.  Select Print - Merge to Printer when you’re happy with it.

Applies To: Faculty, Staff

Click in the ‘Search this folder’ at the top right and it will activate the Search ribbon

Click All Mail > Advanced  > Click on Items Contains and make your criteria selection

You can make multiple selections by clicking the plus sign on the right of your 1^st line of criteria

See associated photo under Resources: Outlook 2011 Advanced Search

Updated August 2013

Applies To: Students

Click the button in the Toolbar Control Button in the top right to show it!

Applies To: Faculty, Staff

1. Choose the print command from the Office button menu.

2. In the “Print What” list box choose the “Notes Pages” option.

3. Select the “Print Hidden Slides” check box to print note pages for

    hidden slides if you have hidden slides

4. Click OK or press Enter.

The library has a web page with information about printing posters. You can access the page here.

To Create an envelope:

From the Ribbon, select the Mailings tab.
In the Create section, select the Envelopes button.
Under the Envelopes tab, enter the information for the Delivery address.
Enter the information for the Return adress if necessary.
Click Print to print your envelope.

Print will send your envelope to your default printer.
If you have a laser jet the bypass tray will have a diagram of how to place your envelope.
If you have a BizHub the envelope is loaded in the bypass tray with the side to be printed on facing down and the top towards you.

Applies To: Faculty, Staff

Yes you can print both in the same document.

Under the Page Layout Ribbon you have the Orientation and Breaks options.

When you get to where you want the next Orientation you click on Breaks and Select Next Page and then change the Orientation.

You can do this throughout the document.

A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document.

Spotlight
Show All in Finder
Search This Mac
+
Kind is Any
+
Last opened date is (fill in today or the appropriate date)
If found
FILE SAVEAS on the Desktop (suggested)

Outlook 2011

1. While logged in to Outlook select Tools and then Accounts.
2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
3. In the Advanced window select the Delegates tab.
4. Navigate to the People I am delegate for section.
5. Click Add or + button.
6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
7. Highlight the mailbox name then click OK and OK to close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Applies To: Students

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

When searching the Global Address List (GAL), click on the Advanced Find link. This allows you to enter search criteria in one or more fields including Department and Title.  

Note that the search has to match starting with the first word. Searching on "Library" in the Department field does not work because the department name is "University Library".

This advanced find capability is not available for personal contact lists/address books. With these, though, in your Contacts view you can display the Department column and sort by that.

• Submissions for printing will be accepted from CD-R, CD-RW, DVD, flash/thumb/USB drive, and Sakai.
  To upload an poster to Sakai: (1) Login (2) Go to "My Workspace" (3) Select "Membership" (3) Select "Poster Printing Drop Box" (4) Go to the folder with your name and click "Add" and "Upload Files."
• The following file formats will be accepted: jpg, tiff, or PDF, as well as, images from the following software programs: Adobe Photoshop, MS Publisher, MS PowerPoint, or Adobe Acrobat.
• Clients are encouraged to speak with University Library and/or ITS Staff prior to printing for training in preparing items. Contact Elizabeth Anne Teaff to schedule an appointment to setup a time to meet with one of our staff members.
• Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
• Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
• Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
• Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
• Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

• Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
• Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
• Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
• Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
• Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

Anything that broadcasts its own signal is an unauthorized extension of the W&L network, and is banned by the University's Acceptable Use Policy.

Some Macintosh computers have the capability of creating their own ad hoc wireless networks. Please disable this capability by taking the following steps:

1. Go to "System Preferences"
2. Click on "Sharing"
3. In the left-hand pane, uncheck "Internet Sharing"

http://office2010.microsoft.com/en-us/sharepoint-server-help/take-sharepoint-server-2010-training-at-your-desk-HA101859255.aspx

Microsoft offers several free online tutorials for SharePoint 2010.

https://www.atomiclearning.com/login/wlu

By searching for Sharepoint, after logging into the Atomic Learning site, you can access tutorials broken down by topic.

Applies To: Faculty, Staff

1. Approved media (envelopes, postcards) should be made from the following paper types (card stock, white wove, bond paper, recycled paper, manila) with no glossy surfaces.

2. Approved media should be without windows, metal clasps, and be unstuffed and unsealed.

3. Media sizes are from a minimum of 3 x 5 inches to a maximum of 11 x 13 inches.  Thickness is from 0.003 inches to 0.125 inches.

4. Envelopes should have the flap along the long edge and may have either a straight or diagonal edge along the envelope flap.

5. All media is addressed with black ink with no special fonts available.

In Pages, Click File, Export, and choose Word for the file format.

NOTE:  Students must export to Word format in order for many of their professors to be able to open their documents.