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How do I request a Colleague Account? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone.

Score: 100.0 - Updated: 6/7/2012 3:07:54 PM - Was this helpful?
How Do I change my Colleague Password? (link)

For now you have two options.

 

In UI 4.3 accessed by go.wlu.edu/Colleague you can sign in with your username and underneath the password click "Change Your Password" link or login and Click Options and "Change Password".

 

Score: 80.0 - Updated: 8/9/2013 10:36:38 AM - Was this helpful?
What is Colleague? (link)

Colleague is a suite of applications by Datatel, Inc. covering HR, financials, student information, and more.

Score: 65.0 - Updated: 6/7/2012 3:08:11 PM - Was this helpful?
What is Datatel? (link)

Ellucian is the combination of Datatel and SungardHigherEd and is the provider of the Colleague suite.

Score: 35.0 - Updated: 7/19/2012 10:34:07 AM - Was this helpful?
How do I unlock my WebAdvisor account? (link)

Submit a Help Ticket at http://go.wlu.edu/HelpTicket and ITS staff will unlock the account for you.

Score: 10.0 - Updated: 10/21/2013 5:14:30 PM - Was this helpful?
How do I set up my account on a Kindle? (link)

1.    To begin using the Kindle, you will need to register it with your Amazon account. If you do not have an Amazon account, one can be easily created for free online. http://www.amazon.com/

2.     Use the 5-Way Control Knob to navigate the cursor to “Register” and click the control knob to select. Then type in your Amazon account email address and password to activate the device under your account and navigate down to “Select”. PLEASE BE SURE TO DEREGISTER THE DEVICE BEFORE RETURNING IT TO THE LIBRARY (see steps 6 and 7).

3.     In order to view items currently on the Kindle, hit the “Home” key and if the top of the screen does not say “Showing All ~ Items”, go to the top of the screen and navigate the cursor left to scroll between “Personal Documents” (PDFs, etc), “Subscriptions” (Newspapers, Magazines, and Blogs), “Books” (Amazon Kindle Books), and “All My Items” (All Items). Select the type of content you want, and browse.

4.     In order to put new content on the Kindle, you can either purchase and download content wirelessly from Amazon in the Kindle Store (accessed by hitting the “Menu” button and selecting “Shop in Kindle Store”), or you can add content directly by plugging it into your computer through the provided USB cable. Once you have plugged in the kindle to your computer, simply moved the desired files into the “Kindle” folder that will appear automatically under My Computer, and they will appear under “Personal Documents” on the Kindle.

5.     While viewing a document, flip between pages using the “Prev Page” and “Next Page” buttons. You can also using the “Aa” key on the keyboard to change the size of the font, screen rotation, and Text-to-Speech options.

6.     Before returning the Kindle, please check in “Personal Docs” (see step 2) to ensure that all of your documents have been deleted (navigate down to the document and press the directional knob to the left, then select delete, and confirm deletion) to ensure your items will not be left for future patrons.

7.     Before returning the Kindle, PLEASE BE SURE TO DEREGISTER THE DEVICE FROM YOUR AMAZON ACCOUNT. This is to ensure that no future patrons could accidentally access the Amazon Store through your account to purchase books or other content. Hit the “Menu” button, and scroll down to “Settings”. Once in the “Settings and Device Information” screen, navigate to and select “Deregister” and select “OK” in the following dialogue box.

Score: 10.0 - Updated: 7/7/2011 2:40:39 PM - Was this helpful?
How can I set up a GPS account for my parents (so they can put money in my account)? (link)
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Score: 8.6 - Updated: 1/7/2015 10:06:47 AM - Was this helpful?
What do I do I recieved a "your account has been locked" message? (link)

If your account is locked due to do many bad login attemps please contact the Information Desk in Leyburn library by calling 540-458-4357 or placing a ticket in the Web Help Desk system https://help.wlu.edu/helpdesk/WebObjects/Helpdesk/

Score: 7.5 - Updated: 8/25/2010 9:14:01 AM - Was this helpful?
Can you unlock my Office365 account (students)? (link)
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Applies To: Students

Score: 7.5 - Updated: 4/30/2014 11:34:47 AM - Was this helpful?
How do I request a data recovery from backup? (link)

Please complete a helpdesk ticket with the following information:

1. Data path where the folder/file is located. (ex. SERVERname:\FOLDERname\FILEname)

2. Last known date that the folder/file was good.

3. Location of where the data is to be restored to. (usually the original location, or a folder called restore in the same location).

Note: Restore requests are handled in a timely manner, but can take up to 3 days to complete if offsite backup tapes are required.

 

Score: 6.0 - Updated: 6/4/2012 2:13:14 PM - Was this helpful?
As an employee how do I access the GPS system for my account? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 1/7/2015 9:15:49 AM - Was this helpful?
How do I change my admin user account password? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 8/8/2013 3:09:03 PM - Was this helpful?
How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
( Restricted to authenticated ITS users. )
Score: 5.5 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 5.5 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
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Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 5.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 4.3 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
How do I view the names in the header of a message or meeting request in Outlook? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 2/10/2014 10:39:00 AM - Was this helpful?
How do I (student) request a refund with the PaperCut print management on the BizHubs? (link)
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Applies To: Students

Score: 3.8 - Updated: 9/30/2014 3:25:12 PM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
How do I (Staff/Faculty/Adjunct)move my documents to a personal Box Account when I leave University? (link)
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Applies To: Faculty, Staff

Score: 3.0 - Updated: 5/20/2015 2:10:02 PM - Was this helpful?
How do I answer a colleague's phone line on my NEC phone (set up BLF key)? (link)
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Score: 2.7 - Updated: 8/25/2014 12:04:47 PM - Was this helpful?
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