Washington and Lee University
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How do I request a data recovery from backup? (link)

Please complete a helpdesk ticket with the following information:

1. Data path where the folder/file is located. (ex. SERVERname:\FOLDERname\FILEname)

2. Last known date that the folder/file was good.

3. Location of where the data is to be restored to. (usually the original location, or a folder called restore in the same location).

Note: Restore requests are handled in a timely manner, but can take up to 3 days to complete if offsite backup tapes are required.

 

Score: 100.0 - Updated: 6/4/2012 2:13:14 PM - Was this helpful?
What is confidential data (security)? (link)

The University Confidentiality Policy covers "any personally-identifiable student and parent records, financial records (including social security and credit card numbers), and health records; contracts; research data; alumni and donor records; personnel records other than an individual's own personnel records; University financial data; computer passwords, University proprietary information/data; and any other information for which access, use, or disclosure is not authorized by: 1) federal, state, or local law; or 2) University policy or operations." If you have any questions, contact the ISP Coordinator or the Information Security Officer.

Score: 10.0 - Updated: 6/4/2012 1:24:45 PM - Was this helpful?
How do I request a Colleague Account? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone.

Score: 10.0 - Updated: 6/7/2012 3:07:54 PM - Was this helpful?
Why do I get the message "Outlook is trying to retrieve data . . ." (link)

Issue:

Occasionally Outlook will freeze and a message will pop up stating "Outlook is trying to retrieve data from the Microsoft Exchange server MEXMBA.ad.wlu.edu."

Reason:

This is most often caused by there being an overly large number of items in the folder of which Outlook is attempting to display the contents. Outlook must perform several operations against the Exchange server to retrieve the contents of a folder. Therefore, when there are many items in a folder, additional processing is required to respond to the Outlook requests.

Solution:

You can help avoid poor performance in Outlook by carefully managing the number of items in folders, especially the Outlook folders that are heavily used (such as the Inbox, Calendar, Tasks, and Sent Items folders).

For the best performance of Outlook, we recommend that you not exceed 5,000 items in any one folder.

Additional Information:

Operations that depend on the number of items in the folder include adding a new column to the view, sorting on a new column, finds and searches. Additionally, the complexity of the requested action will have an impact. For example, marking all items in a folder as Read will take much longer than marking one item. Other actions that may take a long time include retrieving free-busy information for lots of users on a meeting request, or performing a search across multiple folders. If you are frequently performing complex actions, or have high use of the Contacts and Calendar folders, the probability that you will experience decreased performance because of high item counts is greatly increased.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/12/2013 11:06:44 AM - Was this helpful?
How do I re-use content (merge data) from a previous course in Sakai? (link)
  1. In the destination site, click on Site Info.
  2. Click Import from Site.
  3. Click I would like to merge my data
  4. Check the box next to the course that has the content you want to copy.
  5. Click Continue.
  6. Choose the appropriate content area (Announcements, Assignments, Resources)
  7. Click Finish

All of the content from that particular area will now reside in the destination site. Note that in order to import content into a particular area, that area must be added as a tool into the destination site. For example, if you'd like to import a quiz into the destination site, the Tests & Quizzes tool must be added to the destination site for it to appear.

Applies To: Faculty

Score: 5.0 - Updated: 5/4/2010 11:43:30 AM - Was this helpful?
I copied data from Excel into Word and it wants to update the link, what do I do? (link)

First select the entire document by clicking Control A.

Then click Control/Shift/F9 and it will remove all links.

Save the document.

Score: 5.0 - Updated: 8/3/2012 12:50:57 PM - Was this helpful?
How do I view the names in the header of a message or meeting request in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 4.3 - Updated: 2/10/2014 10:39:00 AM - Was this helpful?
How do I retrieve data from a Poll Everywhere polling session after I've cleared it? (link)

Please view the document on how to retrieve data from a Poll Everywhere polling session after you’ve cleared it. If you have two sections of the same course, you would run the poll for the first section. You would clear the data after you run the poll for the first section, and then run the poll for the second section. If you want to get back to the data from the first section, this is how you would do it.

Score: 3.8 - Updated: 1/2/2012 12:57:19 PM - Was this helpful?
How do I (student) request a refund with the PaperCut print management on the BizHubs? (link)
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Applies To: Students

Score: 3.8 - Updated: 9/30/2014 3:25:12 PM - Was this helpful?
What information do you have about International Voice and Data cell phone programs? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 10/4/2010 9:40:35 AM - Was this helpful?
How do I save data files on a "frozen" classroom PC or laptop from the ITS laptop pool? (link)

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:

 

Score: 2.7 - Updated: 3/8/2010 3:19:06 PM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 2.1 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
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