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How do I reserve a hands-on computer lab for a class? (link)
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Score: 100.0 - Updated: 10/1/2010 2:22:47 PM - Was this helpful?
Where is the Innovation Lab? (link)

The Innovation Lab is located on the main level of Leyburn Library. There are 18 computers--6 Macintosh Computers and 12 PCs. The computers have multimedia software and various research and analytical software on them.

Score: 85.0 - Updated: 4/15/2010 9:20:50 AM - Was this helpful?
How do I import my class schedule into Outlook using the Outlook client? (link)

How to import your class schedule into Outlook 2007

1- Go to http://webadvisor.wlu.edu in your web browser.

2- Click on Log In and then enter your username and password; click submit.

3- Select the appropriate category: Students or Faculty

4- Select "Outlook Class Schedule Import"

5- You should receive a file in .ics format in your Outlook Inbox. The sender will be "Registrar"

6- Open the message in a separate window by double-clicking on it.

7- Right-click on the attachment and choose "Open", or skip to step 12.

8- Outlook will prompt you to add the calendar to Outlook.

9- Click "Yes".

10- The calendar will now be available in Outlook, and it will be named as your username. Right-click on the calendar name and rename it to the course and section number.

11- There should be a checkbox next to the calendar name in the left-side menu. Uncheck the box when you don't want it to display; check it when you do.

12-It has been pointed out that the search assistant will not see this separate calendar when trying to schedule a meeting.  If you want the search assistant to work, you will have to import into your primary calendar.  Continue reading for how to do this.

13- Open you email message, right click the attached file, and "Save as..." to a folder you can access.

14- Go into Outlook, click on the "File" dropdown menu, and select "Import an iCalendar (.ics) ...".  Then browse to and select the emailed file that you saved in the previous step.

15- When asked "Do you want to open this calendar as a new calendar or import its items into your calendar", select "Import".

16- The imported class schedule will now be part of your primary calendar.

Applies To: Faculty, Students

Score: 75.0 - Updated: 9/3/2014 3:32:29 PM - Was this helpful?
What software is available in the Wilson 3027 lab? (link)

Adobe Creative Suite 4
Final Cut Express 4
Firefox 3
FlipShare (Flip Video)
Google Earth
iWorks '09
Maple 13
Microsoft Office 2008
     Power Point
Photo Booth
Text Edit

Applies To: Students

Score: 42.5 - Updated: 9/29/2010 3:18:27 PM - Was this helpful?
What software is available with the Journalism applications in Reid Hall? (link)

Journalism Applications include:


Adobe Creative Suite 4 (Design Premium)

Avid Newscutter (Video Editing)

Avid iNews (Newsroom Production System)

Sony Soundforge (Audio Editing)

Soundslides (still image and audio slideshows)



Applies To: Students

Score: 35.0 - Updated: 9/29/2010 3:19:25 PM - Was this helpful?
Is Box Edit already installed in the Innovation Lab? (link)

Unfortunately, no. It cannot be pre-installed in the lab environment.

That said, you may certainly use Box Edit. Box Edit will prompt you to install it any time you log into a computer, log in to your Box account, and then attempt to edit a file.


Applies To: Faculty, Staff, Students

Score: 29.3 - Updated: 4/2/2015 11:05:51 AM - Was this helpful?
What software is available on the Macintosh computers in the Innovation Lab in Leyburn Library? (link)
Innovation Lab Macs
Adobe Acrobat 
Adobe Dreamweaver
CS6 12.0.3
Adobe Fireworks
CS6 12.0.1
Adobe Flash
CS6 12.0.2
Adobe Illustrator
CS6 16.0.2
Adobe InDesign
CS6 8.0.2
Adobe PhotoShop
CS6 13.0.6
Citrix Receiver
Final Cut Pro X
Flip Player
Microsoft Office 2011
Score: 27.1 - Updated: 1/27/2015 10:18:09 AM - Was this helpful?
What software is available on the Macintosh computers in room 101 in Leyburn Library? (link)
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Score: 23.3 - Updated: 8/10/2015 8:38:24 AM - Was this helpful?
How do I e-mail the students in my class? (link)
  1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
  2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
  3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
  4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.
Score: 10.0 - Updated: 3/24/2010 2:32:35 PM - Was this helpful?
How can I tell if my computer has a virus (security)? (link)

There are many possible indications of a computer virus. Here is a helpful link from Microsoft to help determine if your computer has a virus.

Score: 10.0 - Updated: 6/4/2012 2:14:40 PM - Was this helpful?
What is Notepad and where do I find it on my computer? (link)

Notepad is a Windows program (PC). You can access it by going to Start > Run and typing in Notepad. The program should then open.

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 9/24/2010 11:22:30 AM - Was this helpful?
How do I reserve (reservation) equipment? (link)

There are three ways to make a reservation.

Put a ticket in our webhelpdesk system under Equipment Reservations

Email helpdesk@wlu.edu

Or call the Help Desk at x4357.

Score: 10.0 - Updated: 6/24/2011 2:27:33 PM - Was this helpful?
How do I clone (image) my computer? (link)

Bring your computer to the Information desk in Leyburn Library.  You can find the hours in the Trip Saver section on the Student homepage.  We will work with you to find out what you need to have done to your image (for example back data up) and take your computer in and process your request. 

Applies To: Students

Score: 10.0 - Updated: 4/5/2011 11:13:47 AM - Was this helpful?
How do I deauthorize a computer with iTunes? (link)

1. Open iTunes.

2. From the Store menu, choose Deauthorize This Computer. (In earlier versions of iTunes, access this option from the Advanced menu).

3. When prompted, enter your Apple ID and password, then click Deauthorize.

Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced. Also, make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.

To deauthorize all computers associated with your Apple ID

If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:

4. Click iTunes Store on the left side of iTunes.

5. If you're not signed in to the store, click the Account button, then enter your account name and password.

6. Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.

7. In the Account Information window, click Deauthorize All.

Score: 10.0 - Updated: 4/20/2012 8:47:38 AM - Was this helpful?
My computer is saying it would be rebooting within ## minutes, what should I do? (link)
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Applies To: Faculty, Staff

Score: 10.0 - Updated: 2/5/2015 1:54:06 PM - Was this helpful?
How do I get my laptop computer to display on the projector? (link)

Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector.
Follow these steps for WINDOWS based laptops:
-Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors.
-Press and hold the Fn key on your keyboard (usually located in the lower left).
-Press the specific key for your laptop (F1-F12) that controls your external monitor port.  The key is usually indicated by an external monitor icon or the words "CRT/LCD".  For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination.  Check your owner's manual if you are unsure.
-Repeat the keystroke combination if the laptop does not project after the first attempt.

ForMAC laptops:
-An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent.  This cable normally comes with your laptop.  See your owner's manual for more details.
-Hook the adaptor cable directly to the projector or to the classroom podium connectors.
-It is best to turn on your MAC laptop after making the proper cable connections.  The laptop will see the external monitor and set itself up to send an image to it.

Score: 7.5 - Updated: 3/9/2010 10:49:26 AM - Was this helpful?
How do I add a student to a class in Sakai? (link)

To add a student:

  1. Go to the course site in Sakai
  2. Go to Site Info > Add Participants
  3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
  4. Continue
  5. Select Student
  6. Continue
  7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
  8. Continue
  9. Finish
Score: 7.5 - Updated: 10/7/2013 2:52:56 PM - Was this helpful?
How can I get the Outlook client on my home computer? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.


Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Go to: Start|Control Panel|Mail
  2. Click on Show Profiles
  3. Click the Add button
  4. Enter a profile name: (suggest something like "Off-campus username")
  5. Then check the box next to: Manually configure server settings or additional server types.
  6. Click Next
  7. Select Microsoft Exchange
  8. Click Next
  9. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  10. In the field labeled "User Name" type: username (this is your network login ID)
  11. Click the More Settings button
  12. Go to the Connection tab
  13. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  14. Click on the Exchange Proxy Settings button
  15. Enter the following information:
  16. https://autodiscover.wlu.edu
  17. Check the box next to Connect using SSL only
  18. UNcheck the box next to Only connect to proxy servers that have this…
  19. Enter the following information:
  20. msstd:autodiscover.wlu.edu
  21. Check the box next to On slow networks, connect using HTTP first…
  22. Choose NTLM Authentication for Proxy authentication Settings


Score: 7.5 - Updated: 7/15/2013 3:36:10 PM - Was this helpful?
How do I set the region on a Macintosh computer? (link)

Assuming you're talking about the region for the DVD device, it's a difficult question to answer. The only real way to set it is to insert a disc into the optical drive and wait for the regional interface to appear, and then select your region. I do believe, however, that the region can only be changed so many times before it becomes locked in place. Alternatively, you can download a piece of software known as VLC Media Player, which ignores the region protocol and will allow you to play media from any region so long as you have it set to the default media player instead of Apple's DVD Player.

Score: 7.5 - Updated: 9/18/2012 3:18:25 PM - Was this helpful?
How do I change the screen resolution on my computer? (link)

Windows XP -

  • Right click on your desktop
  • Click Properties
  • Click the Settings tab
  • In the Screen Resolution section, use the slider bar to choose the resolution you want.
  • Click the Apply button

Windows 7 -

  • Right click on your desktop
  • Click on Screen Resolution
  • Use the drop down box beside Resolution, use the slider bar to choose the resolution you want.
  • Click the Apply button



  • Click on System Preferences
  • Click Displays (If necessary, click the Display tab)
  • Choose the appropriate resolution from the list
Score: 7.5 - Updated: 10/1/2010 4:04:36 PM - Was this helpful?
What do I do if my Palm is not performing sync with my computer? (link)

It can be a two step problem

1st the Hot Sync Manager with the icon in the bottom tray must be on.

Start menu - Programs - Hot Sync Manager

2nd the proper User must be activated

Open Hot Sync Manager - Network - Correct User

Run Sync

Score: 7.5 - Updated: 4/7/2011 10:25:27 AM - Was this helpful?
How can I move my music (iTunes)to a new computer? (link)

For this example, I'll go from a Windows machine to Apple, but the process should work in reverse, as well.

If you want to make this easy, you'll need to move all your music into the iTunes folder. There's an easy way to do this: In iTunes go the Advanced menu and choose Consolidate library.


Any music not already in the iTunes folder will not be deleted. You'll just have two copies. One inside the iTunes folder and one outside.


Now quit iTunes and go to My Documents, then My Music, and you should see the iTunes folder. Now you need a place to put that folder. It could be an external drive, a network drive, USB or the fasts is to use a jump drive. Whatever you use just needs to be big enough to hold all your data. Right click on the folder and choose Properties to find out how big it is.


Drag the iTunes folder and copy it to wherever you're temporarily storing it.


Then connect the storage device to the new computer. In this case a Mac.

                1. Install and launch iTunes. If iTunes asks to find your music say "no."

                2. Quit iTunes.

                3. Go to your Music folder.

                4. Move the existing iTunes folder to the trash.

                5. Copy the old iTunes folder off your storage device and put it where the old folder was.

                6. Open iTunes again.

                You should see your familiar library with ratings, play counts, etc.

Score: 7.5 - Updated: 4/20/2012 8:49:24 AM - Was this helpful?
How do I run softwear not installed on my computer? (link)
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Score: 7.5 - Updated: 8/17/2015 10:44:31 AM - Was this helpful?
Is there a computer in 345 Elrod Commons? (link)

Yes, while there construction on the front campus Commons 345 is considered a classroom and there will be a laptop for the school year. 

There is a DVD player and a VHS player in the room, along with cable TV.  Everything must be projected through the projector.

Score: 6.0 - Updated: 8/26/2014 1:05:52 PM - Was this helpful?
What free student software is available and how do I install on my computer? (link)

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

  • Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
  • Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

  • Microsoft downloads are FREE for students.
  • You can order backup discs for your products for $13.95 each.
  • You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful?
How do I reserve a projector and projector screen for a presentation? (link)
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Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 6/24/2011 2:23:44 PM - Was this helpful?
Which computer labs on campus have Audacity installed? (link)

Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302. 

Audacity is on the American Saddlebred and the Morgan images in the Stable.

Score: 6.0 - Updated: 4/13/2011 10:13:35 AM - Was this helpful?
How can I scan sildes or negatives in the inovation lab? (link)


  1. Get  the slide scanning positioning plate and light bar from the Information Desk
  2. Place the positioning plate on the scan bed.
  3. On the back of the scanner, find the round TMA port and plug the light bar into it (with the indicator arrow on top).
  4. Fit the slides/or negatives into the light bar using the built in adapters.  (Note: Make sure that the shiny side of the slide/negative faces the scanner glass not the lightbar).
  5. Place the light bar (load with slides/negatives) in the positioning tray.
  6. Press the Scan Picture button on the front of the scanner.
  7. In the HP Scanning dialog box, select “Scan slides using transparent materials adapter” or “Scan negatives using transparent materials adapter”. Click Scan.
  8. When you are finished scanning, click Scan to scan another slide or negative, or Click Done.

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 10/26/2010 10:51:04 AM - Was this helpful?
How do I reserve a room in Leyburn library? (link)

To reserve rooms in Leyburn Library please click this link

To reserve the Computer Training Lab Leyburn Room 301 contact Lisa Dunlap ldunlap@wlu.edu in ITS.

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 10/5/2010 8:23:31 AM - Was this helpful?
What equipment is available for faculty and staff to reserve (reservations)? (link)
Digital projector and laptop carts
Digital projector and laptop travel bags
Document camera
Mac Laptop
Mini Dell
Overhead projector
PA system
PC laptop for travel


Slide projector
Speaker sets

Applies To: Faculty, Staff

Score: 6.0 - Updated: 6/24/2011 2:29:27 PM - Was this helpful?
I need to print a poster for a class--where can I find more information about how to do it? (link)

The library has a web page with information about printing posters. You can access the page here.

Score: 5.0 - Updated: 7/24/2013 10:38:16 AM - Was this helpful?
How do I connect my Macintosh computer to a TV, VCR or a projector? (link)

Mac Basics: Ports and connectors

This page: http://support.apple.com/kb/PH3672?viewlocale=en_US has information that will help you identify your video ports on your Macintosh.

For more information about your ports and connectors on your Macintosh, click on this link: http://support.apple.com/kb/HT2494?viewlocale=en_US


Score: 5.0 - Updated: 10/21/2013 5:23:28 PM - Was this helpful?
How do I configure a Linux computer for the secure wireless network? (link)

1. Edit the following file:  /etc/wpa_supplicant/wpa_supplicant.conf2. Copy and paste the following entries:

     pairwise=CCMP TKIP
     group=CCMP TKIP
     identity="WLU Username"
     password="WLU Password"

3. Save the wpa_supplicant.conf changes
4. Restart the WPA supplicant with the following command: /etc/init.d/wpa_supplicant restart5. Restart networking with the following command: /etc/init.d/network restart

Score: 5.0 - Updated: 10/1/2010 4:04:59 PM - Was this helpful?
How do I reserve a room (Northen) in Leyburn Library? (link)

Go to library.wlu.edu
Under Services click Room Reservations
There you can reserve the room, view the weekly reservations, or ask questions.

To reserve Computer Training Lab Leyburn Room 301 contact Lisa Dunlap in ITS. 
Call X 8842 or e-mail 


Score: 5.0 - Updated: 4/21/2011 10:43:17 AM - Was this helpful?
How do I (Student) install the Microsoft Office product on my computer? (link)
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Applies To: Students

Score: 4.3 - Updated: 2/25/2015 11:19:36 AM - Was this helpful?
How can a guest login on classroom computer or in the Stackhouse Theater? (link)

On the Login screen: 
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword (entries are case sensitive)

*note: classroom guest login screen will look very similar to this laptop pool login screen below

 Classroom login screen is similar to this laptop login screen


Score: 3.8 - Updated: 6/14/2012 11:05:31 AM - Was this helpful?
What software is available on the Windows computers in the Innovation Lab in Leyburn Library? (link)
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Score: 3.8 - Updated: 8/10/2015 8:36:41 AM - Was this helpful?
How do I reserve a room in the Science Center and/or Great Hall? (link)

To reserve Classrooms in the Science Center and/or the Great Hall, use the Calendar.
For questions about room reservations in the Science Center contact
Linda Davis.

Score: 3.8 - Updated: 4/21/2011 10:44:12 AM - Was this helpful?
How do I print to a BizHub in Leyburn Library from a lab or quick print station? (link)
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Score: 3.3 - Updated: 9/22/2014 10:56:39 AM - Was this helpful?
Is there a computer in the Chavis Board Room (Elrod Commons room 206)? (link)
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Score: 3.3 - Updated: 10/1/2010 1:57:41 PM - Was this helpful?
How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link)

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Score: 3.3 - Updated: 10/26/2015 1:45:47 PM - Was this helpful?
Can I use an .mp3 file that I bought as background music in a digital story for a class? (link)

Yes, but because of copyright limitations, only a small portion of the file.

Click here for an good explanation of just how much from the University of Texas system.
note: section 4.2.3


Score: 3.3 - Updated: 5/11/2010 5:32:14 PM - Was this helpful?
How do I copy music from my iPhone, iPad, or iPod touch to my Computer for Free? (link)

Click this link found by our Mac technician.

Applies To: Students

Score: 3.3 - Updated: 1/2/2012 1:34:24 PM - Was this helpful?
How do I add the Active Directory Users and Computers MMC to a Windows 7 Computer? (link)

1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools

2. Open the appropriate folder and install the MMC

3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.

4. Expand Remote Server Administration tools

5. Open Role Administration Tools

6. Open AD DS and AD LDS Tools

7. Open AD DS Tools

8. Check Active Directory Administrative Center

9. Select OK

Score: 3.0 - Updated: 11/15/2013 12:56:12 PM - Was this helpful?
Why am I unable to log into various Windows authenticated sites using FireFox 30 on a Mac or Linux computer? (link)

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Score: 2.3 - Updated: 10/7/2014 7:05:25 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 2.1 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
Related Resources
  • Spreadsheets
    • 301 Lab 15_16( Restricted. Log In to view. )
    • Innovation Lab 15_16( Restricted. Log In to view. )
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