ITS is Information Technology Services. The website is http://its.wlu.edu

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

ITS expects most computers to last between four and five years.  It is our goal to evaluate the functionality of computers when they turn four years old.  

If your computer is no longer up to the challenge and does not meet your working needs, please contact your Client Services Support person or send an email to help@wlu.edu to seek solutions.

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

The University Confidentiality Policy covers "any personally-identifiable student and parent records, financial records (including social security and credit card numbers), and health records; contracts; research data; alumni and donor records; personnel records other than an individual's own personnel records; University financial data; computer passwords, University proprietary information/data; and any other information for which access, use, or disclosure is not authorized by: 1) federal, state, or local law; or 2) University policy or operations." If you have any questions, contact the ISP Coordinator or the Information Security Officer.

du Pont 102

Leyburn M 47

Newcomb 116

Newcomb 122 (wide screen version)

Payne 201

Science Addition G14

Science Addition 114

Science Addition 214

On the Login screen: 
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword (entries are case sensitive)

*note: classroom guest login screen will look very similar to this laptop pool login screen below

Once you have the laptop and projector connected you might find you only see the monitor display or the screen.  On many Dell laptops you hold the Fn key and press F8 to cycle through the various monitor modes.One will be only your monitor, one only the projection, and one both monitor and projection.

Applies To: Faculty, Staff

Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector.
  
Follow these steps for WINDOWS based laptops:
-Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors.
-Press and hold the Fn key on your keyboard (usually located in the lower left).
-Press the specific key for your laptop (F1-F12) that controls your external monitor port.  The key is usually indicated by an external monitor icon or the words "CRT/LCD".  For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination.  Check your owner's manual if you are unsure.
-Repeat the keystroke combination if the laptop does not project after the first attempt.

ForMAC laptops:
-An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent.  This cable normally comes with your laptop.  See your owner's manual for more details.
-Hook the adaptor cable directly to the projector or to the classroom podium connectors.
-It is best to turn on your MAC laptop after making the proper cable connections.  The laptop will see the external monitor and set itself up to send an image to it.

First turn your computer off, unplug it from the power source and take out the battery.

Second, lay the computer on a paper towel in a manner in which the liquid will drain out.

Third, take out as many components as you can (keyboard, harddrive, Dvd/CD and memory usually) and towel these parts off and leave everything to dry for 24 to 48 hours.

Forth, Check your warranty. Your computer will probably only be covered by the warranty if it has accidential coverage.  If you do not have a copy of your warranty at hand you can call your computers manufacturer.  They will be able to look up the warrenty information using your computers service tag.

If you have killed the motherboard of your computer with liquid, the hard drive is usually still okay. Take it to the Information Desk to see if any data can be retrieved.

Issue:

Occasionally Outlook will freeze and a message will pop up stating "Outlook is trying to retrieve data from the Microsoft Exchange server MEXMBA.ad.wlu.edu."

Reason:

This is most often caused by there being an overly large number of items in the folder of which Outlook is attempting to display the contents. Outlook must perform several operations against the Exchange server to retrieve the contents of a folder. Therefore, when there are many items in a folder, additional processing is required to respond to the Outlook requests.

Solution:

You can help avoid poor performance in Outlook by carefully managing the number of items in folders, especially the Outlook folders that are heavily used (such as the Inbox, Calendar, Tasks, and Sent Items folders).

For the best performance of Outlook, we recommend that you not exceed 5,000 items in any one folder.

Additional Information:

Operations that depend on the number of items in the folder include adding a new column to the view, sorting on a new column, finds and searches. Additionally, the complexity of the requested action will have an impact. For example, marking all items in a folder as Read will take much longer than marking one item. Other actions that may take a long time include retrieving free-busy information for lots of users on a meeting request, or performing a search across multiple folders. If you are frequently performing complex actions, or have high use of the Contacts and Calendar folders, the probability that you will experience decreased performance because of high item counts is greatly increased.

Applies To: Faculty, Staff

• Press 1 to record and send an answer to the message sender OR
• Press 70 to call the person who sent you the message OR
• Press 9 to forward the message to another extension OR
• Press # to continue to the next message

Applies To: Faculty, Staff

These instructions will get students to the H drive:

1. Click Start
2. Enter the following: \\mfsacad1\AcadStuHome1\<year>\<username>

An example would be Jane Doe, class of 2014:

\\mfsacad1\AcadStuHome1\2014\doej14

Applies To: Students

The Fax number for the ITS used in the library is 4462.

**Audio-only installations can be done upon request for professors who will be teaching in a space for the semester. Please allow one week lead time for installation.

Here's a link to a great little 1 minute vidoe from Brainstorm Inc. that explains it all.

Microsoft video on saving presentations in PowerPoint 2007

Please complete a helpdesk ticket with the following information:

1. Data path where the folder/file is located. (ex. SERVERname:\FOLDERname\FILEname)

2. Last known date that the folder/file was good.

3. Location of where the data is to be restored to. (usually the original location, or a folder called restore in the same location).

Note: Restore requests are handled in a timely manner, but can take up to 3 days to complete if offsite backup tapes are required.

Audacity is a free, open source software for recording and editing sounds available at: http://audacity.sourceforge.net/   The download works on both Macintosh and PCs.

The following file formats are supported in QuickTime: 

• 3DMF (Mac OS 9 & Windows)
• 3GPP
• 3GPP2
• AIFF
• AMC
• AMR
• Animated GIF
• AU
• Audio CD Data (Mac OS 9)
• AVI
• BMP
• CAF (Mac OS X)
• Cubic VR
• DLS
• DV
• FLC
• GIF
• GSM
• JPEG/JFIF
• Karaoke
• MacPaint
• MIDI
• MPEG-1
• MP3 (MPEG-1, Layer 3)
• M3U (MP3 Playlist files)
• MPEG-2
• MPEG-4
• MQV
• M4A, M4B, M4P (iTunes 4 audio), M4V (iTunes video)
• PDF (Mac OS X)
• Photoshop
• PICS
• PICT
• PLS
• PNG
• Quartz Composer Composition (Mac OS X)
• QCP (Mac OS 9 & Windows)
• QuickTime Image File
• QuickTime Movie
• SD2 (Mac OS 9 & Windows)
• SDP
• SDV
• SF2 (SoundFont 2)
• SGI
• SMIL
• Targa
• Text
• TIFF
• TIFF Fax
• VDU (Sony Video Disk Unit)
• Virtual Reality (VR)
• Wave

iMovie 09 will accept the following files

DV
AIC
Motion-JPEG
Photo-JPEG
MPEG-4 (Supported profiles)
H.264 (Supported profiles)
Apple Animation (Movie '09 only)
Apple Video (iMovie '09 only)

iMovie '08/'09 will not accept files containing extraneous data tracks such as:
'Tween
Text
Chapter
Closed Caption
Secondary audio such as AC3
etc.

iMovie '08/'09 Will not accept files that rely on proprietary/third-party components such as
DivX
WMV
XviD
etc.

One of the reasons may be a printer setting.  Open up the selected printer to see if the PRINT TO FILE box has become checked on the selected printer.  If it has uncheck that setting.

In Calendar click your HOME tab
Find Manage Calendars
Click Open Calendars dropdown to
Open Shared
Type the name in of the calendar

Applies To: Faculty, Staff

1. In the destination site, click on Site Info.
2. Click Import from Site.
3. Click I would like to merge my data
4. Check the box next to the course that has the content you want to copy.
5. Click Continue.
6. Choose the appropriate content area (Announcements, Assignments, Resources)
7. Click Finish

All of the content from that particular area will now reside in the destination site. Note that in order to import content into a particular area, that area must be added as a tool into the destination site. For example, if you'd like to import a quiz into the destination site, the Tests & Quizzes tool must be added to the destination site for it to appear.

Applies To: Faculty

Log into Atomic Learning and under PowerPoint 2010 Advanced click on Section E Adding Audio.

Students: If you are using Apple's "Pages" to create your documents,

you need to save as a Word document before you turn in your work.

Here's how:

1. In Pages, go to File > Save as

2. Click the down arrow by the Save As box.

3. Check the box, "Save Copy as: Word Document"

You can also go to: http://www.wlu.edu/x49936.xml and download

Office 2008 for the Macintosh. (W&L has a site license for Microsoft

Office for all university computers and for all student computers so

that everyone has access to a common software set.)

Applies To: Students

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

This will force all the rights in the public_html folder to be recalculated.

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

Applies To: Students

First select the entire document by clicking Control A.

Then click Control/Shift/F9 and it will remove all links.

Save the document.

• Good Reader
• iAnnotate PDF

Applies To: Students

1. Approved media (envelopes, postcards) should be made from the following paper types (card stock, white wove, bond paper, recycled paper, manila) with no glossy surfaces.

2. Approved media should be without windows, metal clasps, and be unstuffed and unsealed.

3. Media sizes are from a minimum of 3 x 5 inches to a maximum of 11 x 13 inches.  Thickness is from 0.003 inches to 0.125 inches.

4. Envelopes should have the flap along the long edge and may have either a straight or diagonal edge along the envelope flap.

5. All media is addressed with black ink with no special fonts available.

Right click on My Computer and under Properties > System Type > Operating System will say 32 bit or 64 bit. 

For Windows 7 right click on My Computer and under Properties > System  >  System Type will say 32 bit or 64 bit. 

Applies To: Students

Outlook 2010/2013

1. While logged in to Outlook select File Tab and click on Account Settings.
2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
3. In the Change E-mail Account window select the More Settings button.
4. Navigate to the Advanced tab.
5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
6. Enter the name of the shared mailbox and select OK.
7. Select OK again and close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
1.  
   • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
   • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

Please view the document on how to retrieve data from a Poll Everywhere polling session after you’ve cleared it. If you have two sections of the same course, you would run the poll for the first section. You would clear the data after you run the poll for the first section, and then run the poll for the second section. If you want to get back to the data from the first section, this is how you would do it.

You can move or copy multiple files all at once:

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3^rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.