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How do I send an e-mail attachment with the Tegrity link out of Sakai to a trusted viewer? (link)

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

 

Score: 100.0 - Updated: 4/12/2012 10:26:58 AM - Was this helpful?
What is Tegrity? (link)

Tegrity is a "course capture" or "lecture capture" software system that allows for the recording of class sessions. Computer screens are captured, as well as the audio of the presentation. If the room is equipped with a static camera or a tracking camera, video of the presenter, professor or whiteboard/chalkboard writing can be captured and included as well.

Tegrity is integrated with Sakai, W&L's course management system, and students can access course capture presentations online through the course site.

Score: 100.0 - Updated: 7/31/2011 5:47:59 PM - Was this helpful?
How do I make a DVD of my Tegrity recording (link)

1.  Navigate to the specific class session in Tegrity.

2.  Select the class by clicking the check box next to that class.

3.  Go to the Actions menu at the bottom of the page.

4.  Expand and select Make DVD Image.

5.  File download box will appear and ask do you want to open or save, select save

6.  Navigate and save the file to your desktop.

7.  Go to your desktop, right click on the folder and choose extract all.

8.  Double click on the new folder that has been unzipped. At this point you will be able to see all the files it takes to make up a Tegrity recording.

 

There are 3 types of DVDs you could make:

 

 

Audio only:

1.     Select the folder that has the name and date of your class.

2.     Then the class folder.

3.     Then the instructor folder

4.     Then drag a copy of the audio0 file to your desktop.

 

Audio, computer and document camera screen shots:

1.     Select the folder that has the name and date of your class.

2.     Then the class folder.

3.     Then the Projector folder

4.     Then drag a copy of the Mediaroom0 file to your desktop.

 

Video and audio of instructor: (no computer or document camera screen shots)

1. Select the folder that has the name and date of your class.

2. Then the class folder.

3. Then the instructor folder 

4. Then drag a copy of the instructor0 file to your desktop.

Currently there is no way to create a DVD that plays back the recording in the same way you see it via the web, however if you would like send someone a link to the video you can do so from the actions box at the bottom of your Tegrity page. (Select get class link) You will be able to past a link into an e-mail and send it to any one you desire.

Next

 

 

Select a program such as Windows DVD Maker and import the audio0, Mediaroom0, or instructor0 files from your desktop into the program. i DVD or Roxio Creator are other options for creating your DVD. The library helpdesk can assist you once you get the files to your desktop. 

 

For more information on using Tegrity, please contact Todd Goetz at 461-0961.

 

Score: 80.0 - Updated: 8/22/2011 3:36:30 PM - Was this helpful?
What do I do when I get a Sakai Site Notification? (link)

1. Open   WLU Sakai : https://sakai.wlu.edu

2. Click the Login button.

3. Type your guest account login and password, and click Login.

4. Go to the site, click on the site tab. (You will see two or more tabs in a row across the upper part of the screen.)

Score: 80.0 - Updated: 12/7/2010 2:21:27 PM - Was this helpful?
How do I add a student to a class in Sakai? (link)

To add a student:

  1. Go to the course site in Sakai
  2. Go to Site Info > Add Participants
  3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
  4. Continue
  5. Select Student
  6. Continue
  7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
  8. Continue
  9. Finish
Score: 77.5 - Updated: 10/7/2013 2:52:56 PM - Was this helpful?
How do I remove a student from a course in Sakai? (link)

To remove a student from a class:

  1. Go to Site Info and scroll down to the list of enrollees
  2. Check the box next to his/her name
  3. Check the Remove checkbox
  4. Click Update Participants
Score: 77.5 - Updated: 10/7/2013 2:46:35 PM - Was this helpful?
Students in a course cannot see the Sakai site. (link)

The professor needs to publish the course.

In the course site within Sakai:

  1. In the upper left corner of the screen, click on the (Publish Site) button

You can also publish the site this way:

  1. Go to Site Info
  2. Manage Access
  3. Publish Site
  4. Update
Score: 77.5 - Updated: 10/7/2013 2:59:34 PM - Was this helpful?
How do I add a tool to a Sakai site? (link)

In the Sakai site, go to:

  1. Site Info
  2. Edit Tools
  3. Select the checkbox by the desired tool(s)
  4. Continue
  5. Finish
Score: 77.5 - Updated: 10/7/2013 2:43:07 PM - Was this helpful?
Who should I contact for Sakai help? (link)

Contact the Information Desk in Leyburn Library at extension 4357 for basic Sakai questions.

For more in-depth Sakai questions or for training on any of the tools in Sakai please submit a request to help@wlu.edu with the details.

Applies To: Faculty, Staff

Score: 77.5 - Updated: 10/7/2013 2:03:02 PM - Was this helpful?
How do I publish my Sakai course site? (link)

By default, Sakai course sites are unpublished, which means that students will not be able to access a site until it is published by the instructor. 

To publish your site, click on Site Info, then Manage Access. Tick the box next to "Publish Site." Now click Update. 

 

Applies To: Faculty

Score: 77.5 - Updated: 6/4/2012 1:14:33 PM - Was this helpful?
How to move folders from one Sakai site to another (link)

1.Find the folder you want to move (in the Resources area of the course)

2.      From the Actions menu choose Move.

3.      Click on the “Show other sites” link in the bottom gray bar.

4.      Choose “Paste moved items” from the Action dropdown menu next to the folder where you’d to move the items.

5.      You can also click on the plus sign next to a folder to drill down into that folder and choose a folder within that folder.

Applies To: Faculty, Students

Score: 77.5 - Updated: 10/1/2010 4:01:56 PM - Was this helpful?
How do I print my Sakai evaluation? (link)

If you need to print out your results from a Sakai evaluation from Tests & Quizzes, here is how to do it.

1. Click on Tests & Quizzes ana navigate to Published Assessments tab.
2. Choose “Scores” from Select Action button next to evaluation
3. Choose “Statistics” from gray top menu; this opens Sakai’s report panel
4. Right click in report frame and select “This Frame -> Print Frame…” This will print out the entire report.
5. You can also export results to an Excel spreadsheet. Choose “Export” from top gray menu to do this.
6. In the exported file, individual students are listed by row. Questions are listed by column.

Score: 77.5 - Updated: 12/10/2012 11:48:04 AM - Was this helpful?
How do I reuse content from a previous course in Sakai? (link)

In the new site:

  1. Go to Site Info
  2. Click on Import from Site
  3. Select the course that contains the content you want to import
  4. Click on the content areas you want to bring over (eg, Tests & Quizzes, Resources)
  5. Click Continue, then Finished.

Applies To: Faculty

Score: 76.0 - Updated: 10/7/2013 2:34:42 PM - Was this helpful?
Which classrooms have Tegrity (course capture) installations? (link)
Audio Only Static Camera Tracking Camera
Newcomb 120 Leyburn M47

du Pont 102

Parmly 306 Reid 215 Huntley 301
Parmly 307   Newcomb 116
Science Addition G16   Newcomb 122
Payne Hall 212   Science Addition 214
    Science Addition G14
    Payne Hall 201
    Wilson 2018
     

**Audio-only installations can be done upon request for professors who will be teaching in a space for the semester. Please allow one week lead time for installation.

 

 

 

 

 

 

 

Score: 76.0 - Updated: 9/4/2012 3:33:02 PM - Was this helpful?
Is there a way to merge the participants from other sections into one Sakai course site? (link)

Go to Site Info > Import from Site, then choose the third option, which is "I would like to merge my user(s)".

In the next screen, check the box of the site that contains the students you want to import.

If you log into Sakai, enter the "Sakai Help at W&L" site, click on "Tegrity Screencasts", there is a screencast that shows this process titled "Merging Enrollments".

 

Applies To: Faculty

Score: 75.0 - Updated: 1/8/2014 1:35:28 PM - Was this helpful?
How do I re-use content (merge data) from a previous course in Sakai? (link)
  1. In the destination site, click on Site Info.
  2. Click Import from Site.
  3. Click I would like to merge my data
  4. Check the box next to the course that has the content you want to copy.
  5. Click Continue.
  6. Choose the appropriate content area (Announcements, Assignments, Resources)
  7. Click Finish

All of the content from that particular area will now reside in the destination site. Note that in order to import content into a particular area, that area must be added as a tool into the destination site. For example, if you'd like to import a quiz into the destination site, the Tests & Quizzes tool must be added to the destination site for it to appear.

Applies To: Faculty

Score: 75.0 - Updated: 5/4/2010 11:43:30 AM - Was this helpful?
Can I add people outside of Washington and Lee to my Sakai site, and if so, how? (link)

Yes you can. In the course site, go to Site Info > Add Participants.

Outside participants need to be added to the second box "Non-official Particpants". Enter the full email address of the participant and that person will be sent an e-mail with their username (full email address) and password (generated by Sakai.)

Applies To: Faculty

Score: 75.0 - Updated: 9/19/2012 2:08:13 PM - Was this helpful?
How do I copy or move links from one site to another in Sakai? (link)

1.     If that is the folder you want, you can move it or copy it to the new location by going to the Resources section, check the checkbox next to the folder name, and choose Copy or Move from the Actions menu.

2.     After you’ve clicked on Copy or Move, you need to select the “Show Other Sites” link at the bottom of the screen.

3.     Browse to the site where you’d like to copy or move your folder.  Click the checkbox next to the folder where you want the links folder to go (Probably the top level Resources folder) and select Paste Copied Items from the Actions Menu.

See the screen shots in the Resources Document

 

 

Applies To: Faculty, Staff

Score: 75.0 - Updated: 3/5/2012 11:08:53 AM - Was this helpful?
How do I use Sakai discussion forum to have weekly general discussions? (link)

Add the forum tool
Create a forum which students don't see
Add topics which students do see
Check by clicking drop done view as 'student'
You will see what they will see live

Applies To: Faculty, Staff

Score: 75.0 - Updated: 1/30/2013 4:21:17 PM - Was this helpful?
Why is my Sakai assessment (course evaluation, test, survey) not showing up? (link)

Check your Delivery Dates and the time of day. 

Sakai allows you to set both the date and the time-- down to the second-- when your assessment will become available. Because it uses by default the time that you publish the assessment, you might find that the time is later than you expected. 

 

Score: 73.8 - Updated: 4/12/2011 2:52:28 PM - Was this helpful?
I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Score: 73.3 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
How do I move or copy multiple files or folders all at the same time between sites in Sakai? (link)

You can move or copy multiple files all at once:

 

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

Score: 73.3 - Updated: 10/1/2010 4:03:01 PM - Was this helpful?
Can I access Sakai on my smart phone? (link)
You can check updates to your Sakai sites on your smart phone! Just 
go to http://sakai.wlu.edu/portal/pda and log in. This interface 
makes it much easier to check on your classes when you're not at 
your computer.

Applies To: Faculty, Students

Score: 73.3 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
How do I use Sakai discussion forum to have students post papers and three students leave comments? (link)

Add the discussion forum tool to the site.

Allow new threads and allow attachments.

Have the students create a thread, post their assignments as attachments and then have three other students post replies to those threads. If a student goes in and sees that a particular paper already has three replies, then she or he needs to look at another paper. I don’t think there’s a way you can enforce this automatically, you just have to tell the students to pay attention.

 

If you look at the times submitted for the replies, you’ll be able to see who did the first three replies.

 

Applies To: Faculty, Staff

Score: 73.3 - Updated: 1/2/2012 1:12:41 PM - Was this helpful?
I added a NON-W&L person to my Sakai site and that person logs in but doesn't see the site. What is the cause? (link)

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Score: 73.0 - Updated: 10/1/2010 3:43:39 PM - Was this helpful?
I have unwanted mail, what can I do? (link)
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Applies To: Faculty, Staff

Score: 50.0 - Updated: 12/5/2014 1:42:37 PM - Was this helpful?
How do I e-mail the students in my class? (link)
  1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
  2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
  3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
  4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.
Score: 45.0 - Updated: 3/24/2010 2:32:35 PM - Was this helpful?
How do I upload a poster into Sakai? (link)

To upload an poster to Sakai: 

Login

Go to "My Workspace" 

Select "Membership"

Select "Poster Printing Drop Box"

Go to the folder with your name and click "Add" and "Upload Files.")

Contact Brandon (bucyb@wlu.edu) or Elizabeth (teaffe@wlu.edu) for questions.                     

Thanks, eat

Score: 45.0 - Updated: 10/26/2010 11:13:55 AM - Was this helpful?
In Sakai, what is the preferred browser for Macintosh users? (link)

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

Score: 41.0 - Updated: 7/19/2012 9:50:55 AM - Was this helpful?
How do I export grades from the Sakai gradebook so that I can look at them in Excel? (link)

In the Sakai site:

1. Go to Gradebook

2. All grades (it's in the light gray bar near the top of the screen)

3. Export Gradebook (a button to the right of the screen)

Applies To: Faculty

Score: 41.0 - Updated: 10/1/2010 2:55:41 PM - Was this helpful?
What is Sakai? (link)

Sakai is the LMS (Learning Management System) at Washington and Lee University. The web address is http://sakai.wlu.edu

Score: 30.0 - Updated: 10/7/2013 2:31:20 PM - Was this helpful?
When I try to Schedule an Appointment in Outlook, Everyone has "No Information."   (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 23.3 - Updated: 2/4/2014 11:25:06 AM - Was this helpful?
How do I forward an e-mail as an attachment using the full Outlook client? (link)
  • In Outlook, open up the message (sent or received).
  • In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
  • Enter the person’s E-mail address to forward the E-mail as an attachment and send.
Score: 10.0 - Updated: 7/12/2013 11:13:58 AM - Was this helpful?
Why can't I see a Sakai site that I used to be able to see? (link)

Once you've logged into Sakai, click on the More Sites tab. Classes that might have been listed in the tabs across the top previously might show now only under the More Sites tab.

Score: 10.0 - Updated: 10/7/2013 2:40:06 PM - Was this helpful?
How do I create a link in Ingeniux? (link)
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Score: 10.0 - Updated: 6/19/2012 11:13:58 AM - Was this helpful?
What is Team Viewer? (link)

TeamViewer is an all in one solution for remote access and support over the Internet.  You will install the product on your computer and then we can remotely access your computer and work with you to solve your computer question.

Score: 10.0 - Updated: 7/27/2011 11:15:08 AM - Was this helpful?
How do I do a mail merge? (link)

Mail merges can be done in Word.  If you need assistance please contact the Information Desk at X 4357 or enter a ticket in WebHelpDesk.  See Related Resources if using Word 2010.

Score: 10.0 - Updated: 11/12/2012 11:40:36 AM - Was this helpful?
How do I actually send a fax with RightFax? (link)

When you have filled in all the fields and attached any documentation you click send at the top of the from.

Score: 10.0 - Updated: 4/21/2014 9:45:54 AM - Was this helpful?
What is Delay Send when using RightFax? (link)

The Delay Send option is used to postpone the transmission of your document to a later time or date. RightFax normally sends outgoing faxes as soon as a phone line becomes available, but sometimes you may want to delay an outgoing document to take advantage of off-peak phone rates or ensure that the recipient is available.

Score: 10.0 - Updated: 12/8/2014 10:00:39 AM - Was this helpful?
What is Delete After Send when using RightFax? (link)

Delete After Send. By default, your faxes will not be automatically deleted from the Main fax list regardless of their status. However, you can specify to Always delete a fax or to delete it On Success only.

Score: 10.0 - Updated: 4/21/2014 9:36:18 AM - Was this helpful?
How do I create anchor link? (link)
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Score: 10.0 - Updated: 9/18/2014 11:29:45 AM - Was this helpful?
Where can a student look for a lost file opened from Sakai? (lost file,attachment) (link)

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

Score: 7.5 - Updated: 9/24/2013 8:12:25 AM - Was this helpful?
What will Micorsoft do if they see a sudden burst of outbound mail from a customer, will they throttle my mail? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 4/30/2014 11:34:30 AM - Was this helpful?
How are Campus Notice different from Broadcast Mail? (link)

Broadcast Mail is a special e-mail message containing urgent or official information from the University. Anyone at W&L can initiate a Campus Notice; only authorized personnel can send Broadcast Mail.

Score: 7.5 - Updated: 7/19/2012 9:54:20 AM - Was this helpful?
Why can't I send email messages? (link)
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Score: 7.5 - Updated: 7/15/2013 3:49:10 PM - Was this helpful?
How do I (student) set up my e-mail on my Blackberry? (link)

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

Score: 7.5 - Updated: 4/13/2011 4:05:56 PM - Was this helpful?
How do I change my e-mail preferences for Care.com? (link)

In your e-mail from Care.com there is a statement.

"At Care.com, we do not send unsolicited emails. If you no longer want to receive these emails, please modify your group communication preferences."

Log in and adjust your preferences.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 4/30/2012 1:38:06 PM - Was this helpful?
Can I search my Outlook archived mail? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 4/15/2015 3:06:13 PM - Was this helpful?
How do I create and send a New Fax with RightFax? (link)

 

  • Log into RightFax and in the url line of your preferred browser enter go.wlu.edu/fax
  • Make sure "Use Windows Authentication" is checked and Click sign in
  • Click on the "New Fax" link to get to the Create/Edit Document page.
  • Under Primary Information all fields marked with a *red asterisk are required
  • Next to "Name," enter the name of the person or department to which you are sending the fax
  • Next to "Destination Type" use the default choice, “Fax Number,” to send a fax
  • Next to "Destination," type the destination fax number.
    • For on-campus fax numbers, use four digits only.
    • For an off-campus local fax number, dial 9 then the 7 digit number. For example: 95555555.
      • Don’t include hyphens or other non-numeric characters.
    • For an off-campus long distance fax number, dial 9 then 1 and the number. For example: 915555555555.
      • Don’t include hyphens or other non-numeric characters.
  • All other “To” fields are optional – complete as needed.
  • A cover sheet is automatically included in your fax. Type in any notes for the cover sheet in "Cover Sheet Notes".
Score: 7.5 - Updated: 3/2/2015 3:27:16 PM - Was this helpful?
How can I as a student send a fax? (RightFax) (link)

Students (as well as faculty and staff) can go to the ITS/Library Information Desk in Leyburn Library to get help with sending or receiving faxes through RightFax.

(As of April 2014, students currently go to the 3rd floor of Elrod Commons outside the student organizations area and use the fax machine.)

Applies To: Students

Score: 7.5 - Updated: 4/21/2014 9:31:38 AM - Was this helpful?
Can I send a fax with RightFax from off campus? (link)

Yes, You can send a fax with RightFax when you are off campus. Log into thestable.wlu.edu and then log into RightFax.

Applies To: Faculty

Score: 7.5 - Updated: 3/26/2015 10:20:18 AM - Was this helpful?
What is the URL for accessing my e-mail(Faculty/Staff)? (link)
Staff and faculty can go to https://owa.wlu.edu to log into e-mail from a web browser.

Score: 6.0 - Updated: 10/2/2013 11:37:29 AM - Was this helpful?
How do I create a project site in Sakai? (link)

In Sakai:

  1. Go to the My Workspace tab.
  2. Click on Worksite Setup.
  3. Click New.
  4. Choose Project Site (not Portfolio Site)
  5. Click Continue
  6. Give your site a title.
  7. Click Continue
  8. Choose the tools that you would like to use in your project site.
  9. Click Continue twice
  10. Click Create Site
Score: 6.0 - Updated: 10/7/2013 2:30:35 PM - Was this helpful?
I can’t access my archived e-mail (evault). Is there something I can do? (link)

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

 

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 11/22/2011 2:56:48 PM - Was this helpful?
How do I set up delegates to send 'on behalf of' in Outlook? (link)

 

Outlook Delegates

There are major steps in order to use Outlook Delegates. The first is to select the user and add him as a delegate. You then must share your mailbox to that user.

  1. Go to File and choose Info
  2. Go to account settings and choose Delegate Access
  3. Delegates Tab and click Add
  4. Select the user who wish to grant access to and click Add and then Ok

Note: There are more options you can choose from once you select OK after adding that user. Nothing in the next window is necessary to grant send on behalf.

  1. When back at the main Outlook window, in the Folder List, choose your mailbox at the root level. This will appear as Mailbox – Full Name
  2. Right-click and choose Change Sharing Permissions
  3. Click the Add button
  4. Select the user who wish to grant access to and click Add and then Ok
  5. In the permissions section, you must grant the user at minimum, Non-editing Author.

A user wanting to send 'on behalf of' will need to a start new email, go to Options, Select the From item and search on the person that has allowed them delgate access.

Score: 6.0 - Updated: 7/15/2013 4:31:48 PM - Was this helpful?
Can I do an e-mail (Outlook) merge form letter? (link)
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Score: 6.0 - Updated: 7/12/2013 2:52:09 PM - Was this helpful?
I create an e-mail with the delay delivery option and get an error (unsent messages in your Outbox...) when closing e-mail for the night. What do I do? (link)

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Score: 5.0 - Updated: 6/13/2011 1:27:59 PM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
How do I create a signature for my e-mail using the Outlook 2010 client? (link)
  1. In Outlook, click on File > Options > Mail.
  2. Click on Signatures.
  3. Click the New button.
  4. Type a name for your signature and click on OK.
  5. In Choose Default Signature:
  6. Select e-mail signature.
  7. Select if you want your signature added to New messages.
  8. Select if you want your signature added to Replies/Forwards.
  9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
  10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 7/12/2013 2:36:10 PM - Was this helpful?
I’m getting bounce backs on a previously good e-mail address, what should I do? (link)

Sometimes you will get a bounce back from an e-mail address that you have used before. Please forward as an attachment the bounce back to mtrimmer@wlu.edu.  If it is determined that there is an invalid address that has gotten into your auto-complete address list you will need to remove the invalid address and manually enter correct address.

 

To remove the bad address you will need to remove the Name@address.com entry in you auto-complete list (the list of address that come up when you start typing in the To field). To remove the entry start typing “N” in the To field of a new message, use the arrow keys to move up and down the list until Name@address.com is highlighted, and press the Delete key.

 

After this you can manually type the address once and it will then again be in you auto-complete list, this time with the correct address.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 1/7/2011 10:51:35 AM - Was this helpful?
I copied data from Excel into Word and it wants to update the link, what do I do? (link)

First select the entire document by clicking Control A.

Then click Control/Shift/F9 and it will remove all links.

Save the document.

Score: 5.0 - Updated: 8/3/2012 12:50:57 PM - Was this helpful?
How do I get the plugin for Junk Mail Reporting in Outlook 2010? (link)

Go to http://www.microsoft.com/en-us/download/details.aspx?id=18275 and download the appropriate plug in for your PC or contact the ITS Information Desk at extension 4357 and ask for someone to help you install it.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 7/12/2013 1:28:45 PM - Was this helpful?
How do I create and send a New Fax with RightFax to an international number? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 5/6/2014 10:41:20 AM - Was this helpful?
Can an Outlook mail merged email from Word be sent on behalf of someone else? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 8/26/2014 11:10:31 AM - Was this helpful?
I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Score: 5.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
How do I create Distribution Lists from an e-mail I've sent or received? (link)

There's not a direct way from the file menu, but you can do the following to save that group as a distribution list:

 

1. In the e-mail message you want to copy the names from, highlight the names in the To or Cc box.

2. Right-click and select Copy.

 

3. On the File menu, click on the down arrow next to NEW, and then select Distribution List.

 

4.  In the "Name" box, type a name for the distribution list.

 

5. Click "Select Members".

 

6. In the Members field, right-click, choose "Paste" and then OK. 

7. Click the "Save and Close" button to create the distribution list.

 

The first time you send to the distribution list, you will have to click CTRL + K, or the "Check Names" button to make the name of the list auto-complete.

Score: 4.3 - Updated: 9/24/2010 1:49:04 PM - Was this helpful?
How do I export a test or evaluation in Sakai from one course and import it to another? (link)

There are three ways to move a quiz from one Sakai site to another. Here are the three methods:

Method #1

 

  1. Activate the Tests & Quizzes tool in the destination Sakai site.
    (Site Info > Edit Tools > check the box next to "Tests & Quizzes" > Continue > Finish.)
  2. In the old site, go into Tests & Quizzes.
  3. Below the title of the test you want to export, click on the link that says "Export".
  4. In the next screen, make sure that Content Packaging is selected.
  5. Click the Export button.
  6. Click Download.
  7. A browser window will open up with a page full of xml code. Don't worry, that's supposed to happen.
  8. In that window, go to File>Save As and save the file to your desktop. It should be named "exportAssessment.xml" That's fine, no need to change the title unless you want to add, "exportAssessmentChem106.xml" for example.
  9. Click Save.
  10. Go into the destination course.
  11. Tests & Quizzes > Assessments
  12. Click on the Import button
  13. Browse to the exportAssessment.xml file and click Open.
  14. Click Import. Depending on the size of the file, this might take a minute.
  15.  You should now see the imported test listed under Assessments.

 

Method #2 (this method will bring in ALL Tests and Quizzes from an old site)

  1. Activate the Tests & Quizzes tool in the destination Sakai site.
    (Site Info > Edit Tools > check the box next to "Tests & Quizzes" > Continue > Finish.)
  2. In the destination site, go to Site Info > Click on Import from Site > Select "I want to merge my data"
  3. Select the old course that has the test, quiz or survey you want to copy.
  4. Check the box next to Tests & Quizzes.
  5. Click on Import > Finish > Continue
  6. Click on Tests & Quizzes in the left side menu to verify that the test, quiz or survey was merged into the site.

Method #3 (This method creates a question pool that you can access in any of your course sites.)

  1. In the course site that has the assessment you want to copy, go to Tests & Quizzes.
  2. Click on Question Pools
  3. Choose Add New Pool.
  4. Fill in the Pool Name field and Save
  5. Click on Assessments.
  6. Click on the name of the Assessment that has the questions you want. You should now see the contents of the assessment.
  7. For each part in the assessment, on the right-side menu, click on Copy to Pool.
  8. Click on the name of the pool you created for these questions.
  9. Now, in the destination site, Create a new assessment. (Tests & Quizzes > Assessments > Fill in the Title field, and click on Create.)
  10. In the Add Question drop-down box, select Copy from Question Pool.
  11. Click on the name of the pool that has the questions you want.
  12. Check the Copy? checkbox on the right side for every question you want to copy to the new assessment.
  13. Click Copy at the bottom of the screen.

 

 

Applies To: Faculty

Score: 4.3 - Updated: 8/30/2012 11:34:25 AM - Was this helpful?
How do I "merge" (link) tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 1/28/2011 10:47:29 AM - Was this helpful?
How do I get my mail into Outlook 2011 on my Mac? (link)

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

 

Applies To: Students

Score: 4.3 - Updated: 2/16/2011 11:41:29 AM - Was this helpful?
How do I (user) install Team Viewer (remote access)? (link)
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Score: 4.3 - Updated: 8/17/2015 10:38:36 AM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 4.3 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
What is the maximum number of recipients I can send an email message to at one time? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 4/29/2014 10:45:06 AM - Was this helpful?
I (student) clicked on a link in an email and responded to the phishing attempt, what should I do? (link)
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Applies To: Students

Score: 4.3 - Updated: 6/11/2014 11:16:40 AM - Was this helpful?
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link)

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Score: 3.8 - Updated: 9/10/2010 3:18:07 PM - Was this helpful?
How do I clear out an invalid (bad) e-mail address from my auto-complete? (link)
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Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/6/2011 11:20:45 AM - Was this helpful?
How do I create Contact Lists from an Excel chart or received e-mail? (link)

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Score: 3.8 - Updated: 8/1/2013 1:49:27 PM - Was this helpful?
How do I delete/empty trash/deleted folder on exit from mail in Outlook? (link)

In Outlook 2007,  Click File > Options: Other (tab) and check the little box that indicates it will delete messages on Exit.

In Outlook 2010/2013, Click File > Options > Advanced and under "Outlook Start & Exit" check "Empty Deleted Items Folder When Exiting Outlook".

 

Score: 3.8 - Updated: 8/11/2014 11:51:05 AM - Was this helpful?
Pictures are displaying as boxes in incoming mail in Outlook. What settings can I change? (link)

This is from an on-line forum...

Outlook does not download any pictures by default for HTML emails. Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures. In 2010 to enable images for HTML:

  1. Click on the new "File" tab
  2. Click on "Options"
  3. Click on "Trust Center"
  4. Clicn on "Trust Center Settings"
  5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
  6. Click the OK button
  7. Exit Outlook 2010
  8. Close all your applications and save your work.
  9. Restart the computer.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/12/2013 12:06:38 PM - Was this helpful?
How do I add MY e-mail address on a BizHub so I don’t have to type it in each time I scan something? (link)
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Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/22/2014 10:51:38 AM - Was this helpful?
Sending to a contact group in Outlook 2010 didn't send to all members. Why? (link)

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Score: 3.0 - Updated: 8/27/2013 1:52:06 PM - Was this helpful?
How do I recover edits (lost) in an attachment opened from Outlook on a Mac but not saved locally? (link)

A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document.

Spotlight
Show All in Finder
Search This Mac
+
Kind is Any
+
Last opened date is (fill in today or the appropriate date)
If found
FILE SAVEAS on the Desktop (suggested)

Score: 2.7 - Updated: 11/18/2015 3:39:04 PM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
Directory Information for Chris Link (link)
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero