Washington and Lee University
Search the Information Technology Services Knowledge Base:
How do I turn off the blinking lights on my Blackberry? (link)

Here's the deal with blinking lights on your Blackberry:

a) Service light.

Turn it off in Settings > Screen/Keyboard

'LED Coverage Indicator' on/off

b) New Message light

It's the red light. You can disable the lights for

each profile. Go to Profiles and edit the one you use.


Score: 100.0 - Updated: 7/15/2013 2:07:12 PM - Was this helpful?
How do I reboot my Blackberry? (link)

If the Blackberry software hangs, you can:

1.  reboot the device by taking out the battery or

2. Press ALT-CAP-Backspace to reboot your BlackBerry. As soon as the screen comes back up, press ALT-CAP-Backspace again.


  • The first time you press ALT-CAP-Backspace, your Blackberry will release your cell connection and re-acquire. In order to truly reboot your Blackberry, press ALT-CAP-Backspace, and as soon as the screen comes back up, press ALT-CAP-Backspace again.
  • On the 8310, this only works if you press the right hand caps key.


Score: 85.0 - Updated: 3/17/2010 3:29:08 PM - Was this helpful?
How do I make a call when my Blackberry is locked? (link)

To enable voice calling while the device is locked

  1. Select Options from the main applications menu
  2. Select Security Options
  3. Select General Settings
  4. Set Allow Outgoing Calls While Locked to Yes
Score: 80.0 - Updated: 7/15/2013 2:09:25 PM - Was this helpful?
How do I (student) set up my e-mail on my Blackberry? (link)

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

Score: 77.5 - Updated: 4/13/2011 4:05:56 PM - Was this helpful?
How do I view the members of a Contacts folder on my Blackberry? (link)

On your Blackberry, if you just want to see the members of a particular folder and not all of your Contacts:

1. In the Address Book > Click on the Blackberry button > Choose "Filter" from the list

2. You should see the Contacts Folder names you've created.

3. If you select to filter on that folder, you will see only the names in that folder.

4. To undo a filter and see all of your Contacts, repeat the process but uncheck the box in front of the folder name.

Score: 76.0 - Updated: 7/15/2013 2:12:24 PM - Was this helpful?
When I delete messages in Outlook, how do I get them to automatically delete from my (Blackberry)? (link)

On the Blackberry, when in Messages:


1.       Click on the Options button (to the left of the ball).

2.       Choose Options from the menu.

3.       Choose Email Reconciliation

4.       Settings should read: 

a.       Delete On:  Prompt (or Mailbox)

b.      Wireless  Reconcile: On

c.       On Conflicts: Mailbox Wins


Score: 75.0 - Updated: 6/4/2012 2:20:08 PM - Was this helpful?
How can I get the W&L wireless network to work on my Blackberry? (link)

First turn on Wi-Fi (wireless) on the device:

1. At the Home screen, press the Menu key.

2. Scroll to the Manage Connections icon and press the trackball.

3. Scroll to Wi-Fi (not all Blackberry phones have this option; if you don't see it, it's not available for your model). Press the trackball to place a check mark in the box to turn on Wi-Fi.

Then scan and connect to available networks

To scan for and connect to available networks, perform the following steps:

1. At the Home screen, press the Menu key.

2. Scroll to Set Up Wi-Fi Network and press the trackball.

3. Scroll to Next and press the trackball.

4. Select Scan for Networks. The handheld scans and displays available networks.


5. Press the trackball to connect.  Enter your W&L network user name and password

Applies To: Faculty, Staff, Students

Score: 41.0 - Updated: 4/13/2011 1:47:24 PM - Was this helpful?
Which smartphones are supported on campus (Faculty/Staff)? (link)

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

Score: 17.5 - Updated: 6/6/2013 9:35:32 AM - Was this helpful?
Should I turn the power off on the BizHub? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 7/30/2014 10:07:37 AM - Was this helpful?
How do I turn off AutoComplete in Outlook 2010? (link)
  1. On the File tab, click Options.
  2. In Options click Mail.
  3. Under Send messages, select or clear the Use Auto-Complete List to suggest names when typing in the To, Cc and Bcc lines check box.

Note: When you type the first letter of a name in the To, CC, and BCC boxes, AutoComplete begins to suggest possible matches based on the names of whom you have sent an item to before.

Score: 7.5 - Updated: 7/24/2013 10:52:07 AM - Was this helpful?
How do I turn off filter keys (link)

Filter Keys is an annoying Windows feature that can be turned off permanently in one simple step. Filter Keys ignores keyboard input unless the key is held down for a significant period of time, and is triggered when you hold down a key, such as shift, for 8 seconds. Tech/engineering blog //engtech explains how to disable Filter Keys permanently:

Control Panel >>
Accessibility Options >> 
Remove all check-marks >>


Score: 7.5 - Updated: 3/31/2011 4:29:22 PM - Was this helpful?
How do I save my "Pages" document to "Word" to turn in my work? (link)

Students: If you are using Apple's "Pages" to create your documents,

you need to save as a Word document before you turn in your work.

Here's how:


1. In Pages, go to File > Save as

2. Click the down arrow by the Save As box.

3. Check the box, "Save Copy as: Word Document"


You can also go to: http://www.wlu.edu/x49936.xml and download

Office 2008 for the Macintosh. (W&L has a site license for Microsoft

Office for all university computers and for all student computers so

that everyone has access to a common software set.)

Applies To: Students

Score: 5.0 - Updated: 9/21/2010 10:26:10 AM - Was this helpful?
How do I turn off desk top alerts using Outlook 2007? (link)


Turn Off Alerts

1. On the Tools menu, click Options.

2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.

3. Under When new items arrive in my Inbox, clear the Display a New Mail Desktop Alert (default Inbox only) check box.

Note To suppress other notifications such as playing sounds, changing the mouse pointer, or displaying an envelope icon in the notification area, clear the Play a sound, Briefly change the mouse cursor, or Show an envelope icon in the notification area check box, respectively.


Applies To: Faculty, Staff

Score: 4.3 - Updated: 10/1/2010 3:55:50 PM - Was this helpful?
How do I turn off Check In and Check Out on a Document Library in SharePoint 2010? (link)
  • Click on the name of the document library.
  • In the ribbon at the top of the page, choose "Library" under "Library Tools"
  • Select Library Settings (right side of ribbon)
  • Select "Versioning Settings"
  • Scroll to the bottom of the page. Under "Require Check Out", select "No"
  • Click "OK"


Score: 4.3 - Updated: 10/29/2012 3:12:31 PM - Was this helpful?
How do I turn on DND in my UC Client for my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 5/30/2014 9:27:55 AM - Was this helpful?
If I lost my smart phone not a Blackberry what do I need to do to stop email going to the device? (link)

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:



  1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
  2. Put in your user name and password
  3. Go to Options (this is located in the upper right)
  4. On the left of page click on Mobile Devices
  5. Select the device that you have lost
  6. You may choose to wipe the device to remove all of the emails from it remotely
  7. Delete the device from the list
  8. Click Save


Applies To: Faculty, Staff, Students

Score: 2.5 - Updated: 8/27/2013 1:23:56 PM - Was this helpful?
What are the Office365 (students)settings to update my iPhone, iPad, and iPod Touch or my Blackberry, WindowsPhone, or Andriod device? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 2.5 - Updated: 9/11/2015 2:37:18 PM - Was this helpful?
Related Resources
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero