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I have unwanted mail, what can I do? (link)
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Applies To: Faculty, Staff

Score: 50.0 - Updated: 12/5/2014 1:42:37 PM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 30.0 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
When I try to Schedule an Appointment in Outlook, Everyone has "No Information."   (link)
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Applies To: Faculty, Staff

Score: 23.3 - Updated: 2/4/2014 11:25:06 AM - Was this helpful?
What is the URL for accessing my e-mail(Faculty/Staff)? (link)
Staff and faculty can go to https://owa.wlu.edu to log into e-mail from a web browser.

Score: 18.0 - Updated: 10/2/2013 11:37:29 AM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
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Applies To: Faculty, Staff

Score: 15.0 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
Where should I report spam (faculty and staff)? (link)

You can improve the accuracy of the University's spam-filtering tool by forwarding unwanted e-mail to spam@wlu.edu. Please forward the unwanted e-mail as an attachment, in order to provide necessary details about the e-mail. 

Applies To: Faculty, Staff

Score: 15.0 - Updated: 2/7/2013 1:56:21 PM - Was this helpful?
How do I access WebAdvisor? (link)

In a web browser, go to go.wlu.edu/webadvisor

Score: 15.0 - Updated: 7/6/2015 8:46:58 AM - Was this helpful?
Where can you access ARTstor? (link)
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Score: 15.0 - Updated: 9/28/2015 8:21:43 AM - Was this helpful?
How do I access RightFax? (link)

Point your Web browser to go.wlu.edu/fax.

Score: 15.0 - Updated: 4/21/2014 9:45:30 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 13.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
What software does W&L license for faculty and staff? (link)

The University provides site licensing for these products on University-owned equipment:

  • Microsoft Windows Upgrades
  • Microsoft Office Professional and Enterprise
  • Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

 

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Score: 12.0 - Updated: 10/1/2010 3:59:49 PM - Was this helpful?
What equipment is available for faculty and staff to reserve (reservations)? (link)
Digital projector and laptop carts
Digital projector and laptop travel bags
Document camera
DVD
iPad
Mac Laptop
Microphones
Mini Dell
Overhead projector
PA system
PC laptop for travel

Screens

Slide projector
Speaker sets
TV/DVD/VCR
VCR

Applies To: Faculty, Staff

Score: 12.0 - Updated: 6/24/2011 2:29:27 PM - Was this helpful?
I can’t access my archived e-mail (evault). Is there something I can do? (link)

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

 

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Score: 12.0 - Updated: 11/22/2011 2:56:48 PM - Was this helpful?
How do I (faculty/staff) get an activation key for Mathematica? (link)

Request your own activation keys using the following form

Click here

Applies To: Faculty, Staff

Score: 12.0 - Updated: 9/26/2014 10:24:07 AM - Was this helpful?
How do I access a shared mailbox on Mac after I'm given access? (staff) (link)

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Score: 11.3 - Updated: 10/21/2013 5:26:41 PM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
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Score: 10.0 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
Which smartphones are supported on campus (Faculty/Staff)? (link)

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 6/6/2013 9:35:32 AM - Was this helpful?
What network storage is available for undergraduate faculty and academic staff? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
  • I: directory - Employees in your department only. Quota: 4 gigabytes.
  • J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offies. Quota for all departments: 30 gigabytes.
  • L: directory  - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.  Quota for all courses: 500 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk if you need additional space.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/1/2010 4:00:11 PM - Was this helpful?
How do I e-mail the students in my class? (link)
  1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
  2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
  3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
  4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.
Score: 10.0 - Updated: 3/24/2010 2:32:35 PM - Was this helpful?
How do I access Outlook from the Web? (link)

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

Score: 10.0 - Updated: 7/9/2013 4:28:37 PM - Was this helpful?
How do I edit my Faculty Profile? (link)
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Score: 10.0 - Updated: 10/1/2010 2:22:30 PM - Was this helpful?
How do I access my Phonemail from on campus? (link)

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

  1. Dial your PhoneMail direct access number
  2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
  3. Dial your password and press "#".
  4. Follow the PhoneMail prompts for options available to you.

    TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 10/1/2010 2:33:41 PM - Was this helpful?
How do I do a mail merge? (link)

Mail merges can be done in Word.  If you need assistance please contact the Information Desk at X 4357 or enter a ticket in WebHelpDesk.  See Related Resources if using Word 2010.

Score: 10.0 - Updated: 11/12/2012 11:40:36 AM - Was this helpful?
How do I access SCOLA online? (link)
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Score: 10.0 - Updated: 1/31/2012 9:35:34 AM - Was this helpful?
How will I access my Office365 (students)? (link)
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Applies To: Students

Score: 10.0 - Updated: 4/30/2014 11:35:58 AM - Was this helpful?
What do I do to access my files from off campus? (link)
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Score: 10.0 - Updated: 8/17/2015 10:46:03 AM - Was this helpful?
How do I a student access my email? (link)
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Applies To: Students

Score: 10.0 - Updated: 8/17/2015 11:44:06 AM - Was this helpful?
How do I access a calendar someone shared with me? (link)
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Score: 10.0 - Updated: 10/5/2016 11:26:55 AM - Was this helpful?
Will emeriti faculty and staff continue to have access to their W&L box.com (Box at W&L) accounts? (link)

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Score: 9.0 - Updated: 11/14/2014 11:03:17 AM - Was this helpful?
How do I (Staff/Faculty/Adjunct)move my documents to a personal Box Account when I leave University? (link)
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Applies To: Faculty, Staff

Score: 9.0 - Updated: 5/20/2015 2:10:02 PM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.

 

Score: 8.6 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 8.6 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link)
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Applies To: Faculty, Staff

Score: 8.2 - Updated: 2/15/2013 1:40:21 PM - Was this helpful?
How do I add a BizHub or printer in Windows 7 (faculty/staff)? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 9/25/2014 9:40:15 AM - Was this helpful?
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link)

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Score: 7.5 - Updated: 9/10/2010 3:18:07 PM - Was this helpful?
How do I access a shared mailbox on my PC in Outlook Client after I have been granted access? (link)

Outlook 2010/2013

  1. While logged in to Outlook select File Tab and click on Account Settings.
  2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
  3. In the Change E-mail Account window select the More Settings button.
  4. Navigate to the Advanced tab.
  5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
  6. Enter the name of the shared mailbox and select OK.
  7. Select OK again and close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
  9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
    1.  
      • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
      • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

Score: 7.5 - Updated: 2/25/2015 10:19:36 AM - Was this helpful?
What will Micorsoft do if they see a sudden burst of outbound mail from a customer, will they throttle my mail? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 4/30/2014 11:34:30 AM - Was this helpful?
How are Campus Notice different from Broadcast Mail? (link)

Broadcast Mail is a special e-mail message containing urgent or official information from the University. Anyone at W&L can initiate a Campus Notice; only authorized personnel can send Broadcast Mail.

Score: 7.5 - Updated: 7/19/2012 9:54:20 AM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
How do I access Interlibrary loan? (link)

https://illiad.wlu.edu/ using W&L network ID and password.

Score: 7.5 - Updated: 10/1/2010 2:25:54 PM - Was this helpful?
Who can access Interlibrary loan? (link)

W&L faculty, staff, and students.

Score: 7.5 - Updated: 10/1/2010 2:26:10 PM - Was this helpful?
How do I access a virtual applications and/or desktop? (link)

Virtual applications and/or desktop may be accessed through the following website. Log in with your W&L network username and password:

http://myvi.wlu.edu

Please log off when you are finished, to free up resources for others.

 

Score: 7.5 - Updated: 9/28/2015 9:26:57 AM - Was this helpful?
Where can I follow Washington and Lee University? (link)

You can follow Washington and Lee on any of the following social media sites. Click on these links on the bottom of the W&L homepage:

"What's News" blog
Facebook fan page
YouTube Channel
Twitter feed
University News RSS feed
"Generally Speaking" e-Newsletter

 

Score: 7.5 - Updated: 10/1/2010 3:16:27 PM - Was this helpful?
Why can't I access Lynda tutorials? (link)
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Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/27/2013 2:19:28 PM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
Where can I access Camtasia Player? (link)

Camtasia Player is on the American Saddlebred image in the Stable.

Score: 7.5 - Updated: 4/13/2011 10:15:37 AM - Was this helpful?
How do I (student) set up my e-mail on my Blackberry? (link)

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

Score: 7.5 - Updated: 4/13/2011 4:05:56 PM - Was this helpful?
Does the university license Poll Everywhere? (link)

Yes! The university has a campus-wide license for Poll Everywhere. If you would like to use Poll Everywhere for a class, organization or department, contact the Information Desk in Leyburn Library at 540-458-4357 or send an email to help@wlu.edu with your request.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 8/30/2011 4:14:03 PM - Was this helpful?
How do students long into Outlook Resources? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
How do I change my e-mail preferences for Care.com? (link)

In your e-mail from Care.com there is a statement.

"At Care.com, we do not send unsolicited emails. If you no longer want to receive these emails, please modify your group communication preferences."

Log in and adjust your preferences.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 4/30/2012 1:38:06 PM - Was this helpful?
Can I search my Outlook archived mail? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 4/15/2015 3:06:13 PM - Was this helpful?
How do I access Informer Web Reporting? (link)

In your browser, go to http://go.wlu.edu/datareporting

Applies To: Faculty, Staff

Score: 7.5 - Updated: 10/27/2014 1:06:27 PM - Was this helpful?
What is the address to access Box at W&L? (link)

You have two options:

http://box.wlu.edu

http://wlu.box.com

 

Score: 7.5 - Updated: 11/21/2014 8:06:03 AM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
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Applies To: Faculty, Staff

Score: 6.7 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Score: 6.7 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
How can I get Outlook (Faculty and Staff) on my Win 8 Outlook 2013 machine at home? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, online at wlu.onthehub.com. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

 

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Click the bottom left to bring up your tiles and type in Mail.
  2. Select Mail in Settings
  3. Click on Show Profiles
  4. Click the Add button
  5. Enter a profile name: (suggest something like "Off-campus username")
  6. Then check the box next to: Manually configure server settings or additional server types.
  7. Click Next
  8. Select Microsoft Exchange
  9. Click Next
  10. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  11. In the field labeled "User Name" type: username (this is your network login ID)
  12. Click the More Settings button
  13. Go to the Connection tab
  14. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  15. Click on the Exchange Proxy Settings button
  16. Enter the following information:
  17. autodiscover.wlu.edu
  18. Check the box next to Connect using SSL only
  19. Check the box next to Only connect to proxy servers that have this…
  20. Enter the following information:
  21. msstd:autodiscover.wlu.edu
  22. Check the box next to On slow networks, connect using HTTP first…
  23. Choose NTLM Authentication for Proxy authentication Settings
  24. OK/Apply and OK/to get back to the "Add Account"
  25. Click Next
  26. If on campus activate your wireless.
  27. Click on Outlook and sign in with your password.

 

Score: 6.7 - Updated: 8/22/2013 9:11:35 AM - Was this helpful?
How do I access Safari Books Online? (link)

Through Annie at: http://annie.wlu.edu:80/record=b1694155

 

Directly at: http://ezproxy.wlu.edu/login?url=http://proquest.safaribooksonline.com/?uicode=washleeu

 

Safari Books Online provides the full text of books and other print resources, and is available to all W&L faculty, students and staff. Many books on information technology are included in the collection, which includes reference sources from many of the leading technology publishers, including Adobe, Microsoft, O'Reilly, QUE and Sams. Featuring more than 12,000 titles, it covers Office 2010, Adobe graphics applications, Java, Web development, Windows, XML, Linux/Unix, and more.

 

Score: 6.0 - Updated: 11/27/2012 4:01:21 PM - Was this helpful?
As an employee how do I access the GPS system for my account? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 1/7/2015 9:15:49 AM - Was this helpful?
What network storage is available to undergraduate administrative staff? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
  • I: directory - Employees in your department only.  Quota: 4 gigabytes.
  • J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offices. Quota for all departments: 30 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk  if you need additional space.

 

Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/1/2010 4:00:19 PM - Was this helpful?
How do Macintoshes access the Junos Pulse VPN? (link)
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Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 6/5/2014 10:17:35 AM - Was this helpful?
Why can't I access Facebook on the wireless network? (link)

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

 

Score: 6.0 - Updated: 9/3/2010 10:10:02 AM - Was this helpful?
Is there a personal long distance policy for phones? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
How do I access my Phonemail from home or other off campus location? (link)

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 1/29/2013 11:51:39 AM - Was this helpful?
How does an office access Grant (server)? (link)
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Score: 6.0 - Updated: 10/4/2011 4:24:31 PM - Was this helpful?
How do I find my shared calendars (staff) on my new PC? (link)

In Calendar click your HOME tab
Find Manage Calendars
Click Open Calendars dropdown to
Open Shared
Type the name in of the calendar

Applies To: Faculty, Staff

Score: 6.0 - Updated: 8/14/2012 9:40:39 AM - Was this helpful?
Can I do an e-mail (Outlook) merge form letter? (link)
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Score: 6.0 - Updated: 7/12/2013 2:52:09 PM - Was this helpful?
What username and password do I use to access the Informer reporting? (link)
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Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/22/2014 10:18:33 AM - Was this helpful?
Where can I have access to Creative Cloud? (Students) (link)
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Applies To: Students

Score: 6.0 - Updated: 8/14/2015 9:25:15 AM - Was this helpful?
How do I access a shared mailbox on my Mac in Outlook 2011 after I have been granted access? (link)

Outlook 2011

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
  7. Highlight the mailbox name then click OK and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Score: 5.5 - Updated: 5/2/2014 9:59:49 AM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 5.5 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
I create an e-mail with the delay delivery option and get an error (unsent messages in your Outbox...) when closing e-mail for the night. What do I do? (link)

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Score: 5.0 - Updated: 6/13/2011 1:27:59 PM - Was this helpful?
URLs--What are the web addresses used to access SharePoint at WLU? (link)
You can access the collaboration portal by going to https://sharepoint.wlu.edu/Pages/Default.aspx

Applies To: Faculty, Staff

Score: 5.0 - Updated: 7/29/2013 9:28:28 AM - Was this helpful?
What poster printing requests will the University Library accept? (link)

  • Requests from outside the University community will not be accepted.
  • Jobs from faculty, students, and staff must meet one or more of the following criteria: (1) works made for classroom use, (2) for poster sessions (3) Science, Society, and the Arts or other conference presentations, and/or (4) Capstone projects.
  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.
  • Copyright compliance will be the responsibility of the user. Clients will be asked to sign a statement accepting responsibility for adhering to University Copyright Policy. The University Library staff reserves the right to refuse to accept any scanning or printing request if, in its judgment, fulfillment of the order would involve violation of copyright law.
  • Questions about these services should be directed to Elizabeth Anne Teaff, University Library’s Access Services Manager
  • Score: 5.0 - Updated: 7/24/2013 10:38:36 AM - Was this helpful?
    How do I revoke or change other people's access to my contacts folders? (link)

    In Microsoft

    At any time, you can change or revoke someone's access permissions to your contacts folders.
    1. In Contacts, in the Navigation Pane, right-click the contacts folder for which you want to change permissions.
    NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder for which you want to change access permissions.
    2. Click Change Sharing Permissions.
    3. Do one of the following:
    • Revoke or change access permissions for everyone
    1. On the Permissions tab, in the Name box, click Default.
    2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
    View descriptions of permission levels
    WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
    Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
    Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
    Editor Create, read, modify, and delete all items and files.
    Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
    Author Create and read items and files, and modify and delete items and files that you create.
    Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
    Reviewer Read items and files only.
    Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
    None You have no permission. You cannot open the folder.
    • Revoke or change access permissions for one person
    1. On the Permissions tab, in the Name box, click the name of the person whose access permissions you want to change.
    2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
    View descriptions of permission levels
    WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
    Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
    Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
    Editor Create, read, modify, and delete all items and files.
    Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
    Author Create and read items and files, and modify and delete items and files that you create.
    Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
    Reviewer Read items and files only.
    Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
    None You have no permission. You cannot open the folder.
    3. Repeat step 2 for each person whose access permissions you want to modify.

     

    Applies To: Staff

    Score: 5.0 - Updated: 5/5/2010 3:12:41 PM - Was this helpful?
    What can I do if an attachment takes a long time to attach in Outlook? (link)

    Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

    Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
    How do I forward an e-mail as an attachment using the full Outlook client? (link)
    • In Outlook, open up the message (sent or received).
    • In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
    • Enter the person’s E-mail address to forward the E-mail as an attachment and send.
    Score: 5.0 - Updated: 7/12/2013 11:13:58 AM - Was this helpful?
    How do I create a signature for my e-mail using the Outlook 2010 client? (link)
    1. In Outlook, click on File > Options > Mail.
    2. Click on Signatures.
    3. Click the New button.
    4. Type a name for your signature and click on OK.
    5. In Choose Default Signature:
    6. Select e-mail signature.
    7. Select if you want your signature added to New messages.
    8. Select if you want your signature added to Replies/Forwards.
    9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
    10. Click on OK to return to your Mail.

    Applies To: Faculty, Staff

    Score: 5.0 - Updated: 7/12/2013 2:36:10 PM - Was this helpful?
    As a student how can I check my long distance account information? (link)

    You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

    Long Distance Account

    Applies To: Students

    Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
    What can you tell me (student) about long distance rates for my campus residence? (link)

    You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

    Applies To: Students

    Score: 5.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
    I’m getting bounce backs on a previously good e-mail address, what should I do? (link)

    Sometimes you will get a bounce back from an e-mail address that you have used before. Please forward as an attachment the bounce back to mtrimmer@wlu.edu.  If it is determined that there is an invalid address that has gotten into your auto-complete address list you will need to remove the invalid address and manually enter correct address.

     

    To remove the bad address you will need to remove the Name@address.com entry in you auto-complete list (the list of address that come up when you start typing in the To field). To remove the entry start typing “N” in the To field of a new message, use the arrow keys to move up and down the list until Name@address.com is highlighted, and press the Delete key.

     

    After this you can manually type the address once and it will then again be in you auto-complete list, this time with the correct address.

    Applies To: Faculty, Staff

    Score: 5.0 - Updated: 1/7/2011 10:51:35 AM - Was this helpful?
    How do I get the plugin for Junk Mail Reporting in Outlook 2010? (link)

    Go to http://www.microsoft.com/en-us/download/details.aspx?id=18275 and download the appropriate plug in for your PC or contact the ITS Information Desk at extension 4357 and ask for someone to help you install it.

    Applies To: Faculty, Staff

    Score: 5.0 - Updated: 7/12/2013 1:28:45 PM - Was this helpful?
    How do Windows machines access the Junos Pulse VPN? (link)
    ( Restricted to authenticated users. Log In to view this answer. )
    Score: 5.0 - Updated: 6/5/2014 10:22:57 AM - Was this helpful?
    Can an Outlook mail merged email from Word be sent on behalf of someone else? (link)
    ( Restricted to authenticated ITS users. )
    Score: 5.0 - Updated: 8/26/2014 11:10:31 AM - Was this helpful?
    I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

    Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

    Applies To: Students

    Score: 5.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
    How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

    If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

     

     

    If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

    Score: 4.3 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
    How do I create Distribution Lists from an e-mail I've sent or received? (link)

    There's not a direct way from the file menu, but you can do the following to save that group as a distribution list:

     

    1. In the e-mail message you want to copy the names from, highlight the names in the To or Cc box.

    2. Right-click and select Copy.

     

    3. On the File menu, click on the down arrow next to NEW, and then select Distribution List.

     

    4.  In the "Name" box, type a name for the distribution list.

     

    5. Click "Select Members".

     

    6. In the Members field, right-click, choose "Paste" and then OK. 

    7. Click the "Save and Close" button to create the distribution list.

     

    The first time you send to the distribution list, you will have to click CTRL + K, or the "Check Names" button to make the name of the list auto-complete.

    Score: 4.3 - Updated: 9/24/2010 1:49:04 PM - Was this helpful?
    Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
    ( Restricted to authenticated users. Log In to view this answer. )
    Score: 4.3 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
    How do I access Enterprise Vault on Outlook 2010? (link)

    Please follow the detailed and illustrated instructions in the Related Resources.

    Applies To: Faculty, Staff

    Score: 4.3 - Updated: 1/14/2011 10:12:38 AM - Was this helpful?
    What steps should ITS staff take when there is a known phish or spam attack? (link)
    ( Restricted to authenticated ITS users. )
    Score: 4.3 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
    How do I get my mail into Outlook 2011 on my Mac? (link)

    We are just starting on these instructions.  Please let us know of additions/corrections.

    In Outlook 2011 you need to go to mail preferences and add an exchange account.

    User name is full e-mail address with password.

    When prompted say always allow.

    Server is pod51000.outlook.com

     

    Applies To: Students

    Score: 4.3 - Updated: 2/16/2011 11:41:29 AM - Was this helpful?
    How do I (user) install Team Viewer (remote access)? (link)
    ( Restricted to authenticated users. Log In to view this answer. )
    Score: 4.3 - Updated: 8/17/2015 10:38:36 AM - Was this helpful?
    How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

    The e-mails remain in quarantine 15 days after receipt.

    Applies To: Faculty, Staff

    Score: 4.3 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
    How do I access a shared mailbox through Outlook Web App (OWA)? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Faculty, Staff

    Score: 4.3 - Updated: 9/21/2016 2:43:16 PM - Was this helpful?
    How do I access the Personal Directory on my NEC phone? (link)
    ( Restricted to authenticated users. Log In to view this answer. )
    Score: 4.3 - Updated: 2/21/2014 10:11:46 AM - Was this helpful?
    How long does a deleted file stay in the trashcan in Box at W&L? (link)

    Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

    Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
    What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

    9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

    Applies To: Students

    Score: 3.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
    How do I clear out an invalid (bad) e-mail address from my auto-complete? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Faculty, Staff

    Score: 3.8 - Updated: 7/6/2011 11:20:45 AM - Was this helpful?
    How do I create Contact Lists from an Excel chart or received e-mail? (link)

    Create a distribution list by copying names from an Excel chart or received e-mail message.   
      
    1.If using Excel copy the column.
    2.In the message that you want to copy the names from, select the names in the To or Cc box. 
    3.Right-click your selection, and then click Copy on the shortcut menu.
    4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
    5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
    6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

    Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

    7.Click OK.
    8.Click Save & Close.

    Score: 3.8 - Updated: 8/1/2013 1:49:27 PM - Was this helpful?
    How do prospective students access the Generals' HQ Applicant Portal? (link)

    Prospective students access using their personal e-mail address.  The one they used when they applied.  Prospective students create an account (GHQ Applicant Portal "Account Creation" page) and are then sent a 5 digit pin in an email, incuding a link back to the portal where they create a password.

    Score: 3.8 - Updated: 4/27/2011 10:25:17 AM - Was this helpful?
    How do I (ITS staff) use Teamviewer to provide remote support at W&L? (link)
    ( Restricted to authenticated ITS users. )
    Score: 3.8 - Updated: 12/2/2011 1:37:12 PM - Was this helpful?
    How do I delete/empty trash/deleted folder on exit from mail in Outlook? (link)

    In Outlook 2007,  Click File > Options: Other (tab) and check the little box that indicates it will delete messages on Exit.

    In Outlook 2010/2013, Click File > Options > Advanced and under "Outlook Start & Exit" check "Empty Deleted Items Folder When Exiting Outlook".

     

    Score: 3.8 - Updated: 8/11/2014 11:51:05 AM - Was this helpful?
    How do I send an e-mail attachment with the Tegrity link out of Sakai to a trusted viewer? (link)

    Open up the Tegrity link from Sakai
    Open the Session List and click the session you want to send
    At the bottom you will see an Actions drop down menu (if not maximize the window)
    Under Class Actions Click Get Class Link

    Note ** UNCHECK the "Do not allow anonymous user ..." box
    If you don’t the user will HAVE to log into Sakai

    Copy the URL and send via e-mail to TRUSTED user

     

    Score: 3.8 - Updated: 4/12/2012 10:26:58 AM - Was this helpful?
    Pictures are displaying as boxes in incoming mail in Outlook. What settings can I change? (link)

    This is from an on-line forum...

    Outlook does not download any pictures by default for HTML emails. Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures. In 2010 to enable images for HTML:

    1. Click on the new "File" tab
    2. Click on "Options"
    3. Click on "Trust Center"
    4. Clicn on "Trust Center Settings"
    5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
    6. Click the OK button
    7. Exit Outlook 2010
    8. Close all your applications and save your work.
    9. Restart the computer.

    Applies To: Faculty, Staff

    Score: 3.8 - Updated: 7/12/2013 12:06:38 PM - Was this helpful?
    How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

    The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

    Applies To: Faculty, Staff

    Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
    How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Faculty, Staff, Students

    Score: 3.3 - Updated: 1/15/2015 3:36:34 PM - Was this helpful?
    How do I install the Citrix virtual desktop software, so that I can access myVi? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Faculty, Staff, Students

    Score: 3.3 - Updated: 8/14/2015 9:33:21 AM - Was this helpful?
    How long can I use the conference (teleconference)phone in Leyburn Library? (link)

    The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

    Score: 3.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
    How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link)

    1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

    2. Choose a virtual desktop

    3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

    If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

    Score: 3.3 - Updated: 10/26/2015 1:45:47 PM - Was this helpful?
    How do I add MY e-mail address on a BizHub so I don’t have to type it in each time I scan something? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Faculty, Staff, Students

    Score: 3.3 - Updated: 8/22/2014 10:51:38 AM - Was this helpful?
    What can you tell me (student) about long distance service phone in my campus residence? (link)

    Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

    You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

    Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

    Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

    Applies To: Students

    Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
    What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

    Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

    Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

    Applies To: Students

    Score: 3.3 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
    What are some important notes for me (student) living on campus when using my University phone? (link)
    • Because the system offers PhoneMail, call waiting is not available.
    • To dial any campus extension, dial only the last four digits.
    • On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

    Applies To: Students

    Score: 3.3 - Updated: 10/4/2010 8:42:57 AM - Was this helpful?
    Can I access Sakai on my smart phone? (link)
    You can check updates to your Sakai sites on your smart phone! Just 
    go to http://sakai.wlu.edu/portal/pda and log in. This interface 
    makes it much easier to check on your classes when you're not at 
    your computer.

    Applies To: Faculty, Students

    Score: 3.3 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
    How do I access Outlook Shared Mailboxes with IMAP Clients (iPad, Droid)? (link)
    1. Within your IMAP client add a new mail account
    2. For the full name field enter the shared mailbox name (or the name you would like to display when an email is sent from this account)
    3. For email address enter the SMTP email address for the shared mailbox.
    4. For password enter your own password
    5. For username enter ad/youraccountname/shared-mailbox-name (ex: ad/smithj/shredmail). Set account type to IMAP
    6. Set incoming mail server to owa.wlu.edu
    7. Set connection security to SSL/TLS using port 993
    8. Set the Outgoing Server to use SMTPA, and use your email/password for authentication.  You will not acutally use this, but most IMAP connection require this step.

    Applies To: Faculty, Staff

    Score: 3.3 - Updated: 6/16/2014 9:29:14 AM - Was this helpful?
    I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

    Download Qualys BrowserCheck: https://browsercheck.qualys.com/

    Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

    Score: 3.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
    How do I configure Firefox not to require my username and password for every W&L site I access after I've already entered it one time? (link)
    ( Restricted to authenticated users. Log In to view this answer. )
    Score: 2.7 - Updated: 6/10/2011 11:03:47 AM - Was this helpful?
    How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
    ( Restricted to authenticated ITS users. )
    Score: 2.7 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
    How do users(staff) speed up managing files using “Open in Explorer” in their SharePoint site through Windows standard interface? (link)
    ( Restricted to authenticated ITS users. )
    Score: 2.5 - Updated: 12/11/2012 10:31:40 AM - Was this helpful?
    How can a professor re-gain access to a previous term's course folder structure on the "L: drive" (mfsacad1/acadshared)? (link)
    ( Restricted to authenticated users. Log In to view this answer. )

    Applies To: Faculty, Staff

    Score: 2.3 - Updated: 9/17/2012 4:02:10 PM - Was this helpful?
    Why do authenticated forms embedded in unauthenticated web pages display a 401 Access Denied error using Firefox 40? (link)

    Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

    This can be manually fixed by:

    • typing “about:config” in the address bar
    • clicking “I’ll be careful, I promise!”
    • searching for the Preference Name:  network.auth.allow-subresource-auth
    • Click the “1” next to that in the Value column and change to “2”
    • click OK. 

    Once you refresh the page it will prompt for login. 

    Score: 2.3 - Updated: 9/8/2015 10:29:38 AM - Was this helpful?
    Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

    We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

    Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
    Directory Information for Cherie Long (link)
    Directory Information for Mary Long (link)
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