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How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 100.0 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
Is there training for Box at W&L available? (link)

Yes, there is training on the Atomic learning site under My Campus Training/Box at W&L - click this link

There is also training on the Box site - click this link

Score: 90.0 - Updated: 11/15/2014 10:25:48 AM - Was this helpful?
Is there an Outlook plugin for Box.com (Box at W&L)? (link)

Yes. The Outlook plugin for Box is compatible with Microsoft Outlook versions 2013, 2010 and 2007. There is no Outlook plug-in available for Macs.

More information about the Outlook plugin for Box is available here: https://wlu.app.box.com/services/browse/49/box_for_outlook

(There is a download link to the latest version available at that web address.)

Score: 88.0 - Updated: 11/14/2014 11:02:07 AM - Was this helpful?
What is the address to access Box at W&L? (link)

You have two options:

http://box.wlu.edu

http://wlu.box.com

 

Score: 85.0 - Updated: 11/21/2014 8:06:03 AM - Was this helpful?
What is the Box file upload limit? (link)

The file upload limit in Box is 5GB. This is a system wide setting that cannot be changed.

Score: 85.0 - Updated: 12/1/2014 9:08:32 AM - Was this helpful?
How can I tell if everything was synced in Box? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 85.0 - Updated: 5/13/2015 3:58:34 PM - Was this helpful?
Where do I download Box (Box at W&L) for Office 2013? (link)

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

Score: 82.9 - Updated: 11/14/2014 11:01:33 AM - Was this helpful?
Will emeriti faculty and staff continue to have access to their W&L box.com (Box at W&L) accounts? (link)

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Score: 82.0 - Updated: 11/14/2014 11:03:17 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 80.0 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 80.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
What browsers does Box at W&L officially support? (link)

Please read the updated FAQ here: https://support.box.com/hc/en-us/articles/200519838-What-Browsers-does-Box-officially-support-

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/20/2014 12:16:20 PM - Was this helpful?
Is there a shortcut to login to Box? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 80.0 - Updated: 5/13/2015 3:59:32 PM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 75.5 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 75.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 74.3 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
Is Box for Office available for Mac users? (link)

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

  • Office 2007 or older
  • Windows XP or older
  • Any version of Office for Mac
    • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.
Score: 74.3 - Updated: 11/14/2014 11:03:48 AM - Was this helpful?
How do I (Staff/Faculty/Adjunct)move my documents to a personal Box Account when I leave University? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 73.0 - Updated: 5/20/2015 2:10:02 PM - Was this helpful?
Why won't Box sync work on my Mac running 10.6.8? (link)

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Score: 72.5 - Updated: 12/1/2014 9:13:54 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 39.3 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
What do I do to access my files from off campus? (link)
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Score: 35.0 - Updated: 8/17/2015 10:46:03 AM - Was this helpful?
Is Box Edit already installed in the Innovation Lab? (link)

Unfortunately, no. It cannot be pre-installed in the lab environment.

That said, you may certainly use Box Edit. Box Edit will prompt you to install it any time you log into a computer, log in to your Box account, and then attempt to edit a file.

 


Applies To: Faculty, Staff, Students

Score: 29.3 - Updated: 4/2/2015 11:05:51 AM - Was this helpful?
I deleted an important file can I get it back? (link)

Yes, quite often you can.  First make sure it is not in your trash folder. If it is there undelete it by (on a PC) right clicking on the object and choosing undelete or (on a Mac) dragging it back to the desk top.  

If you deleted it from the trash folder and it was orrigionally in a network drive (H, I, L, J) you can request that the item be recovered from an old copy on the server. To do this log a help ticket (choose webticket on the menu above) and under request type choose "network" then "file recovery" Then give us as many details about the files as possible.

Score: 20.0 - Updated: 5/10/2010 8:51:33 AM - Was this helpful?
Where is the W&L Directory? (link)

The Directory for all W&L students, staff and faculty is located at: http://managementtools.wlu.edu/Directory/

You can also type any last name in the search box for this knowledgebase and it will search against the W&L Directory and provide you with matching names and information.

 

Score: 15.0 - Updated: 10/1/2010 2:42:59 PM - Was this helpful?
What is an avi file? (link)

Click here for an explanation AND a chart listing programs that open .avi files.

Score: 15.0 - Updated: 10/1/2010 3:08:15 PM - Was this helpful?
What is an mp3 file? (link)

Click here for an explanation AND a chart listing programs that open .mp3 files

Score: 15.0 - Updated: 10/1/2010 3:18:57 PM - Was this helpful?
What is a wma file? (link)

Click here for an explanation AND a chart listing programs that open .wmafiles.

Score: 15.0 - Updated: 10/1/2010 3:20:08 PM - Was this helpful?
What is a wav file? (link)

Click here for an explanation AND a chart listing programs that open .wavfiles.

Score: 15.0 - Updated: 10/1/2010 3:21:29 PM - Was this helpful?
What is an ra file? (link)

Click here for an explanation AND a chart listing programs that open .ra  files.

Score: 15.0 - Updated: 10/1/2010 3:22:02 PM - Was this helpful?
What is an aac file? (link)

Click here for an explanation AND a chart listing programs that open .aac files.

Score: 15.0 - Updated: 10/1/2010 3:22:36 PM - Was this helpful?
What is an aif file? (link)

Click here for an explanation AND a chart listing programs that open .aif files.

Score: 15.0 - Updated: 10/1/2010 3:23:20 PM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
I'm visiting W&L as a guest. How do I use W&L's wireless network? (link)
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Score: 10.0 - Updated: 8/18/2015 10:23:37 AM - Was this helpful?
What is the L-Drive? (link)

The L-Drive is a network file storage space for course work. It is intended for instructional use by instructors and students. The fileserver space can be used for student websites, collaborative assignments and many other kinds of work.  The L drive can be accessed in any application, such as Word, Excel or PowerPoint, or with a file management tool such as Windows Explorer. To learn more about the L-Drive or how to connect to it from your personal computer, you can visit the following link:

http://www.wlu.edu/x16590.xml

Score: 10.0 - Updated: 8/27/2013 1:54:00 PM - Was this helpful?
How do I encrypt a file (security)? (link)

Encryption refers to the conversion of data (e.g., plain text) to make it unreadable to anyone except to authorized people who have the appropriate encryption key.  

Please read the instructions carefully, and make sure you have a backup and recovery plan! 

Here are some Windows encryption resources:

http://support.microsoft.com/kb/307877

http://support.microsoft.com/kb/223316

 

Here are some Mac OS X encryption resources:

 

http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1906.html

http://www.macosxtips.co.uk/index_files/encrypt-and-hide-your-private-files.html

 

There are also many other software and hardware choices for encyption.

 

If you have any questions, please enter a Help Request.

 

 

 

Score: 10.0 - Updated: 6/7/2012 3:07:24 PM - Was this helpful?
What is a mid or MIDI file? (link)

Click here for an explanation AND a chart listing programs that open .mid or MIDIfiles.

Score: 10.0 - Updated: 10/1/2010 3:20:58 PM - Was this helpful?
Does W&L have any information on sustainability? (link)

W&L has a web page on sustainability.  Please click this link to learn more.

Score: 10.0 - Updated: 2/10/2011 10:22:53 AM - Was this helpful?
How do I attach a file using RightFax? (link)

Under Attachments

Click Attach File

You have PDF Attachment Type options

  • Text
  • Photos & Images
  • Light
Score: 10.0 - Updated: 12/8/2014 10:00:32 AM - Was this helpful?
How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Score: 8.6 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
Where can a student look for a lost file opened from Sakai? (lost file,attachment) (link)

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

Score: 7.5 - Updated: 9/24/2013 8:12:25 AM - Was this helpful?
How to I combine mutliple PDFs into one file? (link)

1. Open Adobe Acrobat Professional (White Icon with a Red A)

2. Click on the "Create PDF" Button

3. Choose "Create from Multiple Files"

4. In the Add Files Section, Click on Browse and browse to the files you want to add.

5. When you are done adding files, you may arrange the files in the order you choose.

6. When you are done, Click Ok. 

7. The PDF will combine all the files, click on Save to safe your file.

Score: 7.5 - Updated: 9/24/2010 2:03:31 PM - Was this helpful?
How do I connect to W&L's wireless network? (link)

If you're a W&L faculty member, staff or student, use any available Internet connection, on-campus or off-campus, and use a Web browser to access this page:

http://wireless.wlu.edu

Follow the steps, entering your W&L username and password when prompted. After you complete this step, you'll connect to W&L's wireless network automatically whenever you're in range.

If you're not a member of the W&L community, find the wireless network named "wlu," connect, and open a Web browser. Enter your e-mail address, or, if you're a sponsored guest and have been provided with credentials for temporary access to W&L's wireless network, enter the user name and password that was provided to you.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/19/2011 11:49:56 AM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
What is an mpa or MPEG-2 file? (link)

Click here for an explanation AND a chart listing programs that open .mpa files.

Score: 7.5 - Updated: 10/1/2010 3:19:36 PM - Was this helpful?
What are the entrance/admission requirements for W&L? (link)

You can find information about entrance requirements by going to the Admissions website: http://admissions.wlu.edu

Information about entrance requirements can also be found at this location:

http://catalog.wlu.edu/content.php?catoid=3&navoid=208#Requirements

 

Score: 7.5 - Updated: 6/7/2012 1:41:30 PM - Was this helpful?
Does W&L Offer a Listserv Service? (link)

Yes.  ITS runs a Majordomo listserv that is available to any department, group or organization on campus.  To request a listserv, contact the HelpDesk and request one, including the following information:

  1. The name of the listserv
  2. The email address of the owner of the listserv (must be an active W&L account)
  3. optionally, a list of email addresses to populate the list with
Score: 7.5 - Updated: 9/29/2010 3:11:09 PM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
How do I recover deleted messages in Outlook? (link)

To recover purged messages from the Deleted Items folder:

  1. Select the Deleted Items folder.
  2. Click on the Folder tab.
  3. Click Recover Deleted Items.
  4. Select messages to recover.
  5. Click on mail icon to recover selected message(s).
  6. Message is restored to Deleted Items folder.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/12/2013 2:10:59 PM - Was this helpful?
How do I convert an inDesign file to a pdf? (link)

A user followed the steps here and was able to convert and send document as pdf.

Score: 7.5 - Updated: 6/17/2011 10:32:32 AM - Was this helpful?
How do students long into Outlook Resources? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
How do I create an Outlook pst file? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 11/1/2011 3:20:44 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 6.7 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
What file types are BLOCKED and cannot be loaded in SharePoint? (link)

For a complete list, please visit the following URL:

http://technet.microsoft.com/en-us/library/cc262496.aspx

Score: 6.0 - Updated: 7/29/2013 9:32:52 AM - Was this helpful?
What is the Information Security Program (ISP) at W&L? (link)

The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets.

Score: 6.0 - Updated: 6/4/2012 1:24:10 PM - Was this helpful?
What files or file formats will play in QuickTime? (link)

The following file formats are supported in QuickTime: 

  • 3DMF (Mac OS 9 & Windows)
  • 3GPP
  • 3GPP2
  • AIFF
  • AMC
  • AMR
  • Animated GIF
  • AU
  • Audio CD Data (Mac OS 9)
  • AVI
  • BMP
  • CAF (Mac OS X)
  • Cubic VR
  • DLS
  • DV
  • FLC
  • GIF
  • GSM
  • JPEG/JFIF
  • Karaoke
  • MacPaint
  • MIDI
  • MPEG-1
  • MP3 (MPEG-1, Layer 3)
  • M3U (MP3 Playlist files)
  • MPEG-2
  • MPEG-4
  • MQV
  • M4A, M4B, M4P (iTunes 4 audio), M4V (iTunes video)
  • PDF (Mac OS X)
  • Photoshop
  • PICS
  • PICT
  • PLS
  • PNG
  • Quartz Composer Composition (Mac OS X)
  • QCP (Mac OS 9 & Windows)
  • QuickTime Image File
  • QuickTime Movie
  • SD2 (Mac OS 9 & Windows)
  • SDP
  • SDV
  • SF2 (SoundFont 2)
  • SGI
  • SMIL
  • Targa
  • Text
  • TIFF
  • TIFF Fax
  • VDU (Sony Video Disk Unit)
  • Virtual Reality (VR)
  • Wave
Score: 6.0 - Updated: 6/17/2011 11:56:06 AM - Was this helpful?
How can I get the W&L wireless network to work on my Blackberry? (link)

First turn on Wi-Fi (wireless) on the device:

1. At the Home screen, press the Menu key.

2. Scroll to the Manage Connections icon and press the trackball.

3. Scroll to Wi-Fi (not all Blackberry phones have this option; if you don't see it, it's not available for your model). Press the trackball to place a check mark in the box to turn on Wi-Fi.

Then scan and connect to available networks

To scan for and connect to available networks, perform the following steps:

1. At the Home screen, press the Menu key.

2. Scroll to Set Up Wi-Fi Network and press the trackball.

3. Scroll to Next and press the trackball.

4. Select Scan for Networks. The handheld scans and displays available networks.

SELECT WLUsec

5. Press the trackball to connect.  Enter your W&L network user name and password

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 4/13/2011 1:47:24 PM - Was this helpful?
What software does W&L license for faculty and staff? (link)

The University provides site licensing for these products on University-owned equipment:

  • Microsoft Windows Upgrades
  • Microsoft Office Professional and Enterprise
  • Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

 

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/1/2010 3:59:49 PM - Was this helpful?
Is there a personal long distance policy for phones? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
Can I join the W&L AD domain (network)? (link)

Faculty and staff computers will be joined to the domain by ITS personnel. Personally-owned student computers cannot be joined to the domain.

If you need to access a computer that is in the domain, you can go to http://THESTABLE.wlu.edu and access a virtual image that is in the domain. (Access requires authorization; you'll have to log in with your network username and password.)

 

 

Score: 6.0 - Updated: 6/7/2012 1:34:22 PM - Was this helpful?
How do I activate the 3g service on my W&L iPad? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 4/30/2014 11:30:35 AM - Was this helpful?
Can I attach a file to include in the fax with RightFax? (link)

Yes, you can attach a file to include in your fax. Many document types are supported, including Adobe PDF, Microsoft Word, Microsoft Excel, and image files such as JPG and PNG. *Keep in mind that some documents such as detailed spreadsheets or PowerPoint slideshows may not render clearly when printed on a recipient’s fax machine.

Score: 6.0 - Updated: 4/21/2014 9:46:45 AM - Was this helpful?
Where can I find the map of W&L's wireless network coverage? (link)

The map of wireless network coverage is located here.

Score: 5.0 - Updated: 9/19/2012 4:02:06 PM - Was this helpful?
I want a W&L email address for my club or organization. How do I go about getting one(students)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/2/2013 2:10:07 PM - Was this helpful?
Where can I find a list of classroom spaces at W&L? (link)

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

Score: 5.0 - Updated: 9/30/2015 7:48:22 PM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What devices are supported on W&L's secure wireless network? (link)

The wireless network for W&L faculty, staff and students uses a technology called 802.1x, which provides security by encrypting all network traffic.

Some older computers do not support this technology. However, most modern, up-to-date wireless devices will run on the secure wireless network:

  • Windows computers with security features enabled, including auto-updates, firewall and up-to-date operating system
  • Macintosh computers with security features enabled, include firewall and up-to-date operating system
  • Apple iPad and iPod Touch
  • Most Smart Phones with wireless capability, including iPhone, Blackberry, and Android-type phones

Game devices such as the Xbox 360 and Wii and other special-purpose network devices such as the Roku do not function on the secure wireless network. For such devices, use a wired connection, or register them for use on the wireless network.

Please note that wireless is a limited resource, and that minor disruptions are common; see Statement on Wireless Service at W&L

 

Score: 5.0 - Updated: 8/19/2011 11:53:26 AM - Was this helpful?
What are the configuration settings for W&L's secure wireless network? (link)

Whenever possible, use the tool at http://wireless.wlu.edu  to configure your device for use on W&L's wireless network.

You may need to manually configure some devices. The settings are:

  • SSIDD: WLUsec
  • Wireless Encryption: WPA2 Enterprise
  • Authentication Protocol: MS-CHAPv2/PEAP
  • Outside tunnel authentication: This should be left blank
  • Inside tunnel authentication: WLU Username and Password
  • Security certificate verification: Equifax Secure Certificate Authority
Score: 5.0 - Updated: 9/3/2010 11:07:16 AM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 5.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
How can I recover deleted items in Outlook 2011? (link)
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Score: 5.0 - Updated: 2/26/2013 10:21:53 AM - Was this helpful?
How does a non W&L employee sign up for Campus Notices? (link)
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Score: 5.0 - Updated: 11/14/2014 11:06:54 AM - Was this helpful?
Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
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Score: 4.3 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
How do I restore my deleted contacts or distribution list in Outlook? (link)

Deleted contacts and distribution lists end up in the Deleted Items folder but the Deleted Items folder is normally sorted by the date the item was received. Because of this, deleted contacts and distribution lists are not easily found.

To easily find the deleted contacts and distributions lists start by opening the Deleted Items folder. Point the mouse at the column header that says "Arrange By". Click on this column header if "Show in Groups" does not have a check mark by it then select it. Next click "Arrange By" again and select "Type". Now the items are sorted by type, and you can hide all of a given type by clicking the triangle icon at the left of the type name. When you hide the other types, it will be easy to find any deleted contacts. Click on the triangle icon at left of the Contacts header if you don't see the individual deleted contacts. Then find the lost one and drag it back into your Contacts folder.

To return the Deleted Items folder to the default view click the "Arrange By" header and select "Date". Click again to disable "Show in Groups" if you would not liked them grouped.

Score: 4.3 - Updated: 8/27/2013 1:47:07 PM - Was this helpful?
How do I connect to W&L wireless network with a Mac? (link)

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 10/21/2013 5:25:10 PM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.

 

Score: 4.3 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
How do I reduce the file size of an Adobe Acrobat PDF document? (link)

If you are scanning texts into Acrobat, it's good practice to take the following steps before sharing them so that the file size will be smaller and the document easier to download and print: 

1. Document > OCR Text Recognition > Recognize Text Using OCR (this recognizes the text and reduces the file size a lot)

2. Document > Reduce File Size, then choose Acrobat 7.0 (this is the backwards-compatibility issue mentioned above)

3. Document > Optimized Scanned PDF, then make sure the indicator is somewhere in the middle between Smaller File and Higher Quality. 

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 6/14/2012 9:59:59 AM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 4.3 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
My reply in Outlook 2010 opens in file not message - how do I fix it? (link)

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 5/1/2012 9:39:40 AM - Was this helpful?
Is the EOP username and password the same as my W&L network username and password? (link)

Yes, your username is your full email address with your AD password. To change your password you would go to password.wlu.edu which will change your password for all W&L resources.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:54:17 AM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
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Score: 4.3 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 4.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 3.8 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
How do I connect to the W&L wireless network from my iPhone, iPod Touch or iPad? (link)
  1. Go to the Settings app
  2. Select Wi-Fi
  3. Make sure Wi-Fi is on and choose the "WLUsec" network
  4. Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
  5. When prompted to accept the network certificate, tap the Accept button
  6. Enter your device's passcode if prompted
  7. A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network

Applies To: Faculty, Staff, Students

Score: 3.8 - Updated: 11/29/2012 4:12:59 PM - Was this helpful?
How can I show a file directory listing in a folder on my web site? (link)

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Score: 3.8 - Updated: 6/7/2012 3:08:58 PM - Was this helpful?
How do I (ITS staff) use Teamviewer to provide remote support at W&L? (link)
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Score: 3.8 - Updated: 12/2/2011 1:37:12 PM - Was this helpful?
How do I delete/empty trash/deleted folder on exit from mail in Outlook? (link)

In Outlook 2007,  Click File > Options: Other (tab) and check the little box that indicates it will delete messages on Exit.

In Outlook 2010/2013, Click File > Options > Advanced and under "Outlook Start & Exit" check "Empty Deleted Items Folder When Exiting Outlook".

 

Score: 3.8 - Updated: 8/11/2014 11:51:05 AM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link)
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Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 1/15/2015 3:36:34 PM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 3.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link)

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Score: 3.3 - Updated: 10/26/2015 1:45:47 PM - Was this helpful?
Can I use an .mp3 file that I bought as background music in a digital story for a class? (link)

Yes, but because of copyright limitations, only a small portion of the file.

Click here for an good explanation of just how much from the University of Texas system.
note: section 4.2.3

 

Score: 3.3 - Updated: 5/11/2010 5:32:14 PM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
How do I save a file from email to the iPad dropbox (using the Dropbox app and the iAnnotate app?) (link)

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Score: 3.3 - Updated: 9/1/2010 2:16:11 PM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
I added a NON-W&L person to my Sakai site and that person logs in but doesn't see the site. What is the cause? (link)

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Score: 3.0 - Updated: 10/1/2010 3:43:39 PM - Was this helpful?
How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link)
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Applies To: Faculty, Staff

Score: 2.7 - Updated: 2/15/2013 1:40:21 PM - Was this helpful?
How do I configure Firefox not to require my username and password for every W&L site I access after I've already entered it one time? (link)
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Score: 2.7 - Updated: 6/10/2011 11:03:47 AM - Was this helpful?
How can a professor re-gain access to a previous term's course folder structure on the "L: drive" (mfsacad1/acadshared)? (link)
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Applies To: Faculty, Staff

Score: 2.3 - Updated: 9/17/2012 4:02:10 PM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

 

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

 

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
Directory Information for Cherie Long (link)

Long, Cherie B.    (540) 458-4197
Dining Shift Supervisor clong@wlu.edu
Commissary Evans Hall

Directory Information for Mary Long (link)
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