• There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

• Submissions for printing will be accepted from CD-R, CD-RW, DVD, flash/thumb/USB drive, and Sakai.
  To upload an poster to Sakai: (1) Login (2) Go to "My Workspace" (3) Select "Membership" (3) Select "Poster Printing Drop Box" (4) Go to the folder with your name and click "Add" and "Upload Files."
• The following file formats will be accepted: jpg, tiff, or PDF, as well as, images from the following software programs: Adobe Photoshop, MS Publisher, MS PowerPoint, or Adobe Acrobat.
• Clients are encouraged to speak with University Library and/or ITS Staff prior to printing for training in preparing items. Contact Elizabeth Anne Teaff to schedule an appointment to setup a time to meet with one of our staff members.
• Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
• Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
• Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
• Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
• Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

 Library staff will be available to assist in the design phase of projects. Contact Elizabeth Anne Teaff or Emily Cook to schedule an appointment or drop by the Information Desk Monday through Friday, 11 am to 7 pm to ask for help. During each appointment, clients will be briefed on cost structure, required software, resolution, coloration, and general appearance of the work they are creating. There will be no charge for this assistance.

The available software for graphic design will be Microsoft Publisher and Powerpoint and Adobe CS. Both Mac and PC computers are available for use in Leyburn Library. Note: All above programs are accessible to the W&L community on any computer via the stable. Log in using W&L credentials and select Common Applications for Microsoft Publisher, Powerpoint, etc. or Adobe Applications for Photoshop, InDesign, etc. Remember to save files to “My Documents”(files saved to the C: drive, or desktop when in The Stable, will be deleted permanently upon log off).

The library has a web page with information about printing posters. You can access the page here.

• Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
• Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
• Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
• Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
• Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

To upload an poster to Sakai: 

Login

Go to "My Workspace" 

Select "Membership"

Select "Poster Printing Drop Box"

Go to the folder with your name and click "Add" and "Upload Files.")

Contact Brandon (bucyb@wlu.edu) or Elizabeth (teaffe@wlu.edu) for questions.                     

Thanks, eat

Yes, there most definitely is. The Information Desk has a wide range of digital equipment and multimedia resources for checkout, from HDD video cameras and projectors to royalty free music. You can find the complete list at the Academic Technologies page:

http://www.wlu.edu/x35655.xml 

Web Camera Instructions

For questions please contact ITS: (540) 458-4357.

PC Installation:

1. Log into PC;
2. Plug in camera to USB port;
3. Open "My Computer";
4. Click on "USB Video Device";
   A window will appear showing what the camera sees.
   Notice that when the camera is recording, a red ring lights up on the camera.
5. To stop recording: close video window.

Mac Installation:

1. Log into Mac;
2. Plug in camera to USB port.

Edit Web Camera Files (Mac only):

1. Once the camera has appeared in Finder, locate the folder named DCIM;
2. Under DCIM is the Video folder;
3. Copy the folder or video files that you want onto your H:\ drive;
4. Start up iMovie;
5. Go to File: Import Movies and choose the folder or movies you want to import;
6. Right click on the file and select Play Full Screen.

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

The technology equipment and be checked out by Washington and Lee Students and Employees.

Applies To: Faculty, Staff

The Fax number for the ITS used in the library is 4462.

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

You can use the Chat 150 Microphone in the library or in your office. Anywhere you have a connection to a computer.

1. Plug a USB camera into USB port of computer. Logitech USB webcams are available for checkout at the Information Desk in Leyburn Library.

2. Open Skype and log in.

3. In Skype, go to Tools > Options > Audio Settings and choose the Logitech microphone for the audio.

4. In Skype, go to Tools > Options > Video Settings and choose the Logitech camera for the video. (The resident camera does not work with Skype; Skype requires a USB camera, so it can't get the signal from the Dazzle camera.)

5. Add a contact-enter the Skype name, full name or email address of the party you want to call and click find.

6. Click on Video Call to call the person.

7. If multiple people will be sitting in on the Skype interview/video call, you may want to check out the Polycom Conference phone from the Information Desk for better audio.

Adobe
     Acrobat
     Dreamweaver
     Flash
     Illustrator
     InDesign
     LiveCycle Designer
     Photshop
Arc GIS
Audacity
Google Earth
Microsoft Office, including Publisher and Photo Story
Python
Roxio Creator
SPSS
StataIC

Applies To: Students

Applies To: Faculty, Staff

To reserve rooms in Leyburn Library please click this link. 

To reserve the Computer Training Lab Leyburn Room 301 contact Lisa Dunlap ldunlap@wlu.edu in ITS.

Applies To: Faculty, Staff, Students

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Go to library.wlu.edu
Under Services click Room Reservations
There you can reserve the room, view the weekly reservations, or ask questions.

To reserve Computer Training Lab Leyburn Room 301 contact Lisa Dunlap in ITS. 
Call X 8842 or e-mail ldunlap@wlu.edu

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

• Click on the name of the document library.
• In the ribbon at the top of the page, choose "Library" under "Library Tools"
• Select Library Settings (right side of ribbon)
• Select "Versioning Settings"
• Scroll to the bottom of the page. Under "Require Check Out", select "No"
• Click "OK"

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

• The University Library has two large format scanners: one scanner for delicate and fragile items and one for maps and other large documents.
• To use either scanner, items must be larger than 8½” x 11”. Small items may be scanned using one of the many available campus scanners. The Leyburn Library has several scanning stations on the Main Floor. Campus photocopy machines may also be used for scanning.
• Items to be scanned may be dropped off at the Information Desk of the Leyburn at any time. We will have a turnaround time of 2 business days.
• Scanned images will be saved to CD/DVD, clients’ flash/thumb/USB drive, or the web. The University Library has flash drives that may be checked out for a period of 24 hours and used to transport images.

• In cases of large, on going scanning projects fee may be assessed at a rate of $8.00 per hour. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed to the appropriate University account.

You can currently use rooms 40, 41, and 47.

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

The IP address of this device will vary based on the location where it is being used. If you need to know the IP address before the time of your conference, the unit will need to be connected to the network in your location prior to the time of your event. An IP address will be automatically assigned and displayed on the screen. You will then need to leave the device hooked to the network to retain that address.

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:

1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

A conference call allows up to eight parties in a conversation.