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How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 100.0 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
What is the address to access Box at W&L? (link)

You have two options:

http://box.wlu.edu

http://wlu.box.com

 

Score: 92.5 - Updated: 11/21/2014 8:06:03 AM - Was this helpful?
Will emeriti faculty and staff continue to have access to their W&L box.com (Box at W&L) accounts? (link)

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Score: 91.0 - Updated: 11/14/2014 11:03:17 AM - Was this helpful?
Is there training for Box at W&L available? (link)

Yes, there is training on the Atomic learning site under My Campus Training/Box at W&L - click this link

There is also training on the Box site - click this link

Score: 90.0 - Updated: 11/15/2014 10:25:48 AM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 89.1 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
Is there an Outlook plugin for Box.com (Box at W&L)? (link)

Yes. The Outlook plugin for Box is compatible with Microsoft Outlook versions 2013, 2010 and 2007. There is no Outlook plug-in available for Macs.

More information about the Outlook plugin for Box is available here: https://wlu.app.box.com/services/browse/49/box_for_outlook

(There is a download link to the latest version available at that web address.)

Score: 88.0 - Updated: 11/14/2014 11:02:07 AM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 85.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
How can I tell if everything was synced in Box? (link)
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Score: 85.0 - Updated: 5/13/2015 3:58:34 PM - Was this helpful?
Where do I download Box (Box at W&L) for Office 2013? (link)

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

Score: 82.9 - Updated: 11/14/2014 11:01:33 AM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 82.9 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
How do I (Staff/Faculty/Adjunct)move my documents to a personal Box Account when I leave University? (link)
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Applies To: Faculty, Staff

Score: 82.0 - Updated: 5/20/2015 2:10:02 PM - Was this helpful?
What browsers does Box at W&L officially support? (link)

Please read the updated FAQ here: https://support.box.com/hc/en-us/articles/200519838-What-Browsers-does-Box-officially-support-

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/20/2014 12:16:20 PM - Was this helpful?
Is there a shortcut to login to Box? (link)
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Score: 80.0 - Updated: 5/13/2015 3:59:32 PM - Was this helpful?
What is the Box file upload limit? (link)

The file upload limit in Box is 5GB. This is a system wide setting that cannot be changed.

Score: 77.5 - Updated: 12/1/2014 9:08:32 AM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 76.4 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
How do I save to Box from my Mac? (Students) (link)
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Applies To: Students

Score: 75.0 - Updated: 8/14/2015 9:25:24 AM - Was this helpful?
Is Box for Office available for Mac users? (link)

No, unfortunately not. From the Box.com website:

Box for Office is not compatible with the following products:

  • Office 2007 or older
  • Windows XP or older
  • Any version of Office for Mac
    • Unfortunately, the Mac version of Office is not nearly as extensible as the version on Windows, so it is not currently possible for developers to create as rich of an integration.
Score: 74.3 - Updated: 11/14/2014 11:03:48 AM - Was this helpful?
Why won't Box sync work on my Mac running 10.6.8? (link)

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Score: 72.5 - Updated: 12/1/2014 9:13:54 AM - Was this helpful?
What do I do to access my files from off campus? (link)
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Score: 45.0 - Updated: 8/17/2015 10:46:03 AM - Was this helpful?
How do I save to Box on a Mac while in the myVi? (Students) (link)
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Applies To: Students

Score: 39.3 - Updated: 8/14/2015 9:30:39 AM - Was this helpful?
Is Box Edit already installed in the Innovation Lab? (link)

Unfortunately, no. It cannot be pre-installed in the lab environment.

That said, you may certainly use Box Edit. Box Edit will prompt you to install it any time you log into a computer, log in to your Box account, and then attempt to edit a file.

 


Applies To: Faculty, Staff, Students

Score: 29.3 - Updated: 4/2/2015 11:05:51 AM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
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Applies To: Faculty, Staff

Score: 20.0 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
What software does W&L license for faculty and staff? (link)

The University provides site licensing for these products on University-owned equipment:

  • Microsoft Windows Upgrades
  • Microsoft Office Professional and Enterprise
  • Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

 

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Score: 18.0 - Updated: 10/1/2010 3:59:49 PM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 17.1 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
Where should I report spam (faculty and staff)? (link)

You can improve the accuracy of the University's spam-filtering tool by forwarding unwanted e-mail to spam@wlu.edu. Please forward the unwanted e-mail as an attachment, in order to provide necessary details about the e-mail. 

Applies To: Faculty, Staff

Score: 15.0 - Updated: 2/7/2013 1:56:21 PM - Was this helpful?
How do I access WebAdvisor? (link)

In a web browser, go to go.wlu.edu/webadvisor

Score: 15.0 - Updated: 7/6/2015 8:46:58 AM - Was this helpful?
Where is the W&L Directory? (link)

The Directory for all W&L students, staff and faculty is located at: http://managementtools.wlu.edu/Directory/

You can also type any last name in the search box for this knowledgebase and it will search against the W&L Directory and provide you with matching names and information.

 

Score: 15.0 - Updated: 10/1/2010 2:42:59 PM - Was this helpful?
Where can you access ARTstor? (link)
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Score: 15.0 - Updated: 9/28/2015 8:21:43 AM - Was this helpful?
How do I access RightFax? (link)

Point your Web browser to go.wlu.edu/fax.

Score: 15.0 - Updated: 4/21/2014 9:45:30 AM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.

 

Score: 12.9 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 12.9 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
What is the URL for accessing my e-mail(Faculty/Staff)? (link)
Staff and faculty can go to https://owa.wlu.edu to log into e-mail from a web browser.

Score: 12.0 - Updated: 10/2/2013 11:37:29 AM - Was this helpful?
As an employee how do I access the GPS system for my account? (link)
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Applies To: Faculty, Staff

Score: 12.0 - Updated: 1/7/2015 9:15:49 AM - Was this helpful?
What equipment is available for faculty and staff to reserve (reservations)? (link)
Digital projector and laptop carts
Digital projector and laptop travel bags
Document camera
DVD
iPad
Mac Laptop
Microphones
Mini Dell
Overhead projector
PA system
PC laptop for travel

Screens

Slide projector
Speaker sets
TV/DVD/VCR
VCR

Applies To: Faculty, Staff

Score: 12.0 - Updated: 6/24/2011 2:29:27 PM - Was this helpful?
How do I (faculty/staff) get an activation key for Mathematica? (link)

Request your own activation keys using the following form

Click here

Applies To: Faculty, Staff

Score: 12.0 - Updated: 9/26/2014 10:24:07 AM - Was this helpful?
How do I access a shared mailbox on Mac after I'm given access? (staff) (link)

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Score: 11.3 - Updated: 10/21/2013 5:26:41 PM - Was this helpful?
How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link)
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Applies To: Faculty, Staff

Score: 10.9 - Updated: 2/15/2013 1:40:21 PM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
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Score: 10.0 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
Which smartphones are supported on campus (Faculty/Staff)? (link)

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 6/6/2013 9:35:32 AM - Was this helpful?
What network storage is available for undergraduate faculty and academic staff? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
  • I: directory - Employees in your department only. Quota: 4 gigabytes.
  • J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offies. Quota for all departments: 30 gigabytes.
  • L: directory  - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.  Quota for all courses: 500 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk if you need additional space.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/1/2010 4:00:11 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 10.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
I'm visiting W&L as a guest. How do I use W&L's wireless network? (link)
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Score: 10.0 - Updated: 8/18/2015 10:23:37 AM - Was this helpful?
What is the L-Drive? (link)

The L-Drive is a network file storage space for course work. It is intended for instructional use by instructors and students. The fileserver space can be used for student websites, collaborative assignments and many other kinds of work.  The L drive can be accessed in any application, such as Word, Excel or PowerPoint, or with a file management tool such as Windows Explorer. To learn more about the L-Drive or how to connect to it from your personal computer, you can visit the following link:

http://www.wlu.edu/x16590.xml

Score: 10.0 - Updated: 8/27/2013 1:54:00 PM - Was this helpful?
How do I unlock my WebAdvisor account? (link)

Submit a Help Ticket at http://go.wlu.edu/HelpTicket and ITS staff will unlock the account for you.

Score: 10.0 - Updated: 10/21/2013 5:14:30 PM - Was this helpful?
How do I access Outlook from the Web? (link)

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

Score: 10.0 - Updated: 7/9/2013 4:28:37 PM - Was this helpful?
How do I edit my Faculty Profile? (link)
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Score: 10.0 - Updated: 10/1/2010 2:22:30 PM - Was this helpful?
How do I request a Colleague Account? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone.

Score: 10.0 - Updated: 6/7/2012 3:07:54 PM - Was this helpful?
How do I set up my account on a Kindle? (link)

1.    To begin using the Kindle, you will need to register it with your Amazon account. If you do not have an Amazon account, one can be easily created for free online. http://www.amazon.com/

2.     Use the 5-Way Control Knob to navigate the cursor to “Register” and click the control knob to select. Then type in your Amazon account email address and password to activate the device under your account and navigate down to “Select”. PLEASE BE SURE TO DEREGISTER THE DEVICE BEFORE RETURNING IT TO THE LIBRARY (see steps 6 and 7).

3.     In order to view items currently on the Kindle, hit the “Home” key and if the top of the screen does not say “Showing All ~ Items”, go to the top of the screen and navigate the cursor left to scroll between “Personal Documents” (PDFs, etc), “Subscriptions” (Newspapers, Magazines, and Blogs), “Books” (Amazon Kindle Books), and “All My Items” (All Items). Select the type of content you want, and browse.

4.     In order to put new content on the Kindle, you can either purchase and download content wirelessly from Amazon in the Kindle Store (accessed by hitting the “Menu” button and selecting “Shop in Kindle Store”), or you can add content directly by plugging it into your computer through the provided USB cable. Once you have plugged in the kindle to your computer, simply moved the desired files into the “Kindle” folder that will appear automatically under My Computer, and they will appear under “Personal Documents” on the Kindle.

5.     While viewing a document, flip between pages using the “Prev Page” and “Next Page” buttons. You can also using the “Aa” key on the keyboard to change the size of the font, screen rotation, and Text-to-Speech options.

6.     Before returning the Kindle, please check in “Personal Docs” (see step 2) to ensure that all of your documents have been deleted (navigate down to the document and press the directional knob to the left, then select delete, and confirm deletion) to ensure your items will not be left for future patrons.

7.     Before returning the Kindle, PLEASE BE SURE TO DEREGISTER THE DEVICE FROM YOUR AMAZON ACCOUNT. This is to ensure that no future patrons could accidentally access the Amazon Store through your account to purchase books or other content. Hit the “Menu” button, and scroll down to “Settings”. Once in the “Settings and Device Information” screen, navigate to and select “Deregister” and select “OK” in the following dialogue box.

Score: 10.0 - Updated: 7/7/2011 2:40:39 PM - Was this helpful?
How do I access my Phonemail from on campus? (link)

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

  1. Dial your PhoneMail direct access number
  2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
  3. Dial your password and press "#".
  4. Follow the PhoneMail prompts for options available to you.

    TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 10/1/2010 2:33:41 PM - Was this helpful?
Does W&L have any information on sustainability? (link)

W&L has a web page on sustainability.  Please click this link to learn more.

Score: 10.0 - Updated: 2/10/2011 10:22:53 AM - Was this helpful?
How do I access SCOLA online? (link)
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Score: 10.0 - Updated: 1/31/2012 9:35:34 AM - Was this helpful?
How will I access my Office365 (students)? (link)
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Applies To: Students

Score: 10.0 - Updated: 4/30/2014 11:35:58 AM - Was this helpful?
How do I a student access my email? (link)
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Applies To: Students

Score: 10.0 - Updated: 8/17/2015 11:44:06 AM - Was this helpful?
How do I access a calendar someone shared with me? (link)
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Score: 10.0 - Updated: 10/5/2016 11:26:55 AM - Was this helpful?
How can I set up a GPS account for my parents (so they can put money in my account)? (link)
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Score: 8.6 - Updated: 1/7/2015 10:06:47 AM - Was this helpful?
How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
( Restricted to authenticated ITS users. )
Score: 8.2 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
How do I add a BizHub or printer in Windows 7 (faculty/staff)? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 9/25/2014 9:40:15 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
How do I (ITS staff) use Teamviewer to provide remote support at W&L? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 12/2/2011 1:37:12 PM - Was this helpful?
How do I access a shared mailbox on my PC in Outlook Client after I have been granted access? (link)

Outlook 2010/2013

  1. While logged in to Outlook select File Tab and click on Account Settings.
  2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
  3. In the Change E-mail Account window select the More Settings button.
  4. Navigate to the Advanced tab.
  5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
  6. Enter the name of the shared mailbox and select OK.
  7. Select OK again and close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
  9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
    1.  
      • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
      • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

Score: 7.5 - Updated: 2/25/2015 10:19:36 AM - Was this helpful?
How do I connect to W&L's wireless network? (link)

If you're a W&L faculty member, staff or student, use any available Internet connection, on-campus or off-campus, and use a Web browser to access this page:

http://wireless.wlu.edu

Follow the steps, entering your W&L username and password when prompted. After you complete this step, you'll connect to W&L's wireless network automatically whenever you're in range.

If you're not a member of the W&L community, find the wireless network named "wlu," connect, and open a Web browser. Enter your e-mail address, or, if you're a sponsored guest and have been provided with credentials for temporary access to W&L's wireless network, enter the user name and password that was provided to you.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/19/2011 11:49:56 AM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
How do I email all the members in a Contacts folder? (link)

Applies to Microsoft Outlook 2007 and 2010

1. Open up a new email message

2. Click on the To... button

3. Click on the down arrow in the box underneath "Address Book"

4. Choose the folder with the contacts you'd like to email (if your personal contact folder is not listed see "How do I make my contacts folder an Address Book?")

5. Select the first name in the list, hold down the shift key, select the last name on the list, click on the To: button again.

6. All of the names should now be in the To: field of the email message. Click OK.

7. Compose and send your message.

 

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:47:18 PM - Was this helpful?
How do I access Interlibrary loan? (link)

https://illiad.wlu.edu/ using W&L network ID and password.

Score: 7.5 - Updated: 10/1/2010 2:25:54 PM - Was this helpful?
Who can access Interlibrary loan? (link)

W&L faculty, staff, and students.

Score: 7.5 - Updated: 10/1/2010 2:26:10 PM - Was this helpful?
How do I access a virtual applications and/or desktop? (link)

Virtual applications and/or desktop may be accessed through the following website. Log in with your W&L network username and password:

http://myvi.wlu.edu

Please log off when you are finished, to free up resources for others.

 

Score: 7.5 - Updated: 9/28/2015 9:26:57 AM - Was this helpful?
What do I do I recieved a "your account has been locked" message? (link)

If your account is locked due to do many bad login attemps please contact the Information Desk in Leyburn library by calling 540-458-4357 or placing a ticket in the Web Help Desk system https://help.wlu.edu/helpdesk/WebObjects/Helpdesk/

Score: 7.5 - Updated: 8/25/2010 9:14:01 AM - Was this helpful?
What are the entrance/admission requirements for W&L? (link)

You can find information about entrance requirements by going to the Admissions website: http://admissions.wlu.edu

Information about entrance requirements can also be found at this location:

http://catalog.wlu.edu/content.php?catoid=3&navoid=208#Requirements

 

Score: 7.5 - Updated: 6/7/2012 1:41:30 PM - Was this helpful?
Does W&L Offer a Listserv Service? (link)

Yes.  ITS runs a Majordomo listserv that is available to any department, group or organization on campus.  To request a listserv, contact the HelpDesk and request one, including the following information:

  1. The name of the listserv
  2. The email address of the owner of the listserv (must be an active W&L account)
  3. optionally, a list of email addresses to populate the list with
Score: 7.5 - Updated: 9/29/2010 3:11:09 PM - Was this helpful?
Why can't I access Lynda tutorials? (link)
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Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/27/2013 2:19:28 PM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
Where can I access Camtasia Player? (link)

Camtasia Player is on the American Saddlebred image in the Stable.

Score: 7.5 - Updated: 4/13/2011 10:15:37 AM - Was this helpful?
How do students long into Outlook Resources? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
Can you unlock my Office365 account (students)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 7.5 - Updated: 4/30/2014 11:34:47 AM - Was this helpful?
How do I access Informer Web Reporting? (link)

In your browser, go to http://go.wlu.edu/datareporting

Applies To: Faculty, Staff

Score: 7.5 - Updated: 10/27/2014 1:06:27 PM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.7 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 6.7 - Updated: 1/15/2015 3:36:34 PM - Was this helpful?
I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Score: 6.7 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link)

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Score: 6.7 - Updated: 10/26/2015 1:45:47 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 6.7 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
How can I get Outlook (Faculty and Staff) on my Win 8 Outlook 2013 machine at home? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, online at wlu.onthehub.com. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

 

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Click the bottom left to bring up your tiles and type in Mail.
  2. Select Mail in Settings
  3. Click on Show Profiles
  4. Click the Add button
  5. Enter a profile name: (suggest something like "Off-campus username")
  6. Then check the box next to: Manually configure server settings or additional server types.
  7. Click Next
  8. Select Microsoft Exchange
  9. Click Next
  10. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  11. In the field labeled "User Name" type: username (this is your network login ID)
  12. Click the More Settings button
  13. Go to the Connection tab
  14. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  15. Click on the Exchange Proxy Settings button
  16. Enter the following information:
  17. autodiscover.wlu.edu
  18. Check the box next to Connect using SSL only
  19. Check the box next to Only connect to proxy servers that have this…
  20. Enter the following information:
  21. msstd:autodiscover.wlu.edu
  22. Check the box next to On slow networks, connect using HTTP first…
  23. Choose NTLM Authentication for Proxy authentication Settings
  24. OK/Apply and OK/to get back to the "Add Account"
  25. Click Next
  26. If on campus activate your wireless.
  27. Click on Outlook and sign in with your password.

 

Score: 6.7 - Updated: 8/22/2013 9:11:35 AM - Was this helpful?
How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

 

 

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

Score: 6.4 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
How do I view the members of a Contacts folder on my Blackberry? (link)

On your Blackberry, if you just want to see the members of a particular folder and not all of your Contacts:


1. In the Address Book > Click on the Blackberry button > Choose "Filter" from the list

2. You should see the Contacts Folder names you've created.

3. If you select to filter on that folder, you will see only the names in that folder.

4. To undo a filter and see all of your Contacts, repeat the process but uncheck the box in front of the folder name.

Score: 6.0 - Updated: 7/15/2013 2:12:24 PM - Was this helpful?
What is the Information Security Program (ISP) at W&L? (link)

The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets.

Score: 6.0 - Updated: 6/4/2012 1:24:10 PM - Was this helpful?
How do I access Safari Books Online? (link)

Through Annie at: http://annie.wlu.edu:80/record=b1694155

 

Directly at: http://ezproxy.wlu.edu/login?url=http://proquest.safaribooksonline.com/?uicode=washleeu

 

Safari Books Online provides the full text of books and other print resources, and is available to all W&L faculty, students and staff. Many books on information technology are included in the collection, which includes reference sources from many of the leading technology publishers, including Adobe, Microsoft, O'Reilly, QUE and Sams. Featuring more than 12,000 titles, it covers Office 2010, Adobe graphics applications, Java, Web development, Windows, XML, Linux/Unix, and more.

 

Score: 6.0 - Updated: 11/27/2012 4:01:21 PM - Was this helpful?
How can I get the W&L wireless network to work on my Blackberry? (link)

First turn on Wi-Fi (wireless) on the device:

1. At the Home screen, press the Menu key.

2. Scroll to the Manage Connections icon and press the trackball.

3. Scroll to Wi-Fi (not all Blackberry phones have this option; if you don't see it, it's not available for your model). Press the trackball to place a check mark in the box to turn on Wi-Fi.

Then scan and connect to available networks

To scan for and connect to available networks, perform the following steps:

1. At the Home screen, press the Menu key.

2. Scroll to Set Up Wi-Fi Network and press the trackball.

3. Scroll to Next and press the trackball.

4. Select Scan for Networks. The handheld scans and displays available networks.

SELECT WLUsec

5. Press the trackball to connect.  Enter your W&L network user name and password

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 4/13/2011 1:47:24 PM - Was this helpful?
What network storage is available to undergraduate administrative staff? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
  • I: directory - Employees in your department only.  Quota: 4 gigabytes.
  • J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offices. Quota for all departments: 30 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk  if you need additional space.

 

Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/1/2010 4:00:19 PM - Was this helpful?
How do Macintoshes access the Junos Pulse VPN? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 6/5/2014 10:17:35 AM - Was this helpful?
Why can't I access Facebook on the wireless network? (link)

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

 

Score: 6.0 - Updated: 9/3/2010 10:10:02 AM - Was this helpful?
Is there a personal long distance policy for phones? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
How do I access my Phonemail from home or other off campus location? (link)

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 1/29/2013 11:51:39 AM - Was this helpful?
How do I change my admin user account password? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 8/8/2013 3:09:03 PM - Was this helpful?
Can I join the W&L AD domain (network)? (link)

Faculty and staff computers will be joined to the domain by ITS personnel. Personally-owned student computers cannot be joined to the domain.

If you need to access a computer that is in the domain, you can go to http://THESTABLE.wlu.edu and access a virtual image that is in the domain. (Access requires authorization; you'll have to log in with your network username and password.)

 

 

Score: 6.0 - Updated: 6/7/2012 1:34:22 PM - Was this helpful?
I can’t access my archived e-mail (evault). Is there something I can do? (link)

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

 

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 11/22/2011 2:56:48 PM - Was this helpful?
How do I activate the 3g service on my W&L iPad? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 4/30/2014 11:30:35 AM - Was this helpful?
How does an office access Grant (server)? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 10/4/2011 4:24:31 PM - Was this helpful?
How do I find my shared calendars (staff) on my new PC? (link)

In Calendar click your HOME tab
Find Manage Calendars
Click Open Calendars dropdown to
Open Shared
Type the name in of the calendar

Applies To: Faculty, Staff

Score: 6.0 - Updated: 8/14/2012 9:40:39 AM - Was this helpful?
What username and password do I use to access the Informer reporting? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/22/2014 10:18:33 AM - Was this helpful?
Where can I have access to Creative Cloud? (Students) (link)
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Applies To: Students

Score: 6.0 - Updated: 8/14/2015 9:25:15 AM - Was this helpful?
How do I configure Firefox not to require my username and password for every W&L site I access after I've already entered it one time? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 5.5 - Updated: 6/10/2011 11:03:47 AM - Was this helpful?
How do I access a shared mailbox on my Mac in Outlook 2011 after I have been granted access? (link)

Outlook 2011

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
  7. Highlight the mailbox name then click OK and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Score: 5.5 - Updated: 5/2/2014 9:59:49 AM - Was this helpful?
URLs--What are the web addresses used to access SharePoint at WLU? (link)
You can access the collaboration portal by going to https://sharepoint.wlu.edu/Pages/Default.aspx

Applies To: Faculty, Staff

Score: 5.0 - Updated: 7/29/2013 9:28:28 AM - Was this helpful?
Where can I find the map of W&L's wireless network coverage? (link)

The map of wireless network coverage is located here.

Score: 5.0 - Updated: 9/19/2012 4:02:06 PM - Was this helpful?
How do I edit the information of the members of a distribution list? (link)

You cannot edit the information of members of a distribution list, but there is a workaround:

In Outlook on a PC:

  1. Click on Contacts
  2. Click the New button to create a new Contact
  3. Fill out the Contact information
  4. Click on Save to save the contact
  5. In the File menu, choose File > New > Folder
  6. Name the folder (My Study Abroad Students, for example)
  7. This folder should now appear in the left menu at the very top under "My Contacts"
  8. Now you can click and drag the newly created contact into the folder.
  9. Repeat these steps for all the Contacts you want to add to the folder

 

Score: 5.0 - Updated: 4/12/2010 4:28:14 PM - Was this helpful?
How do I revoke or change other people's access to my contacts folders? (link)

In Microsoft

At any time, you can change or revoke someone's access permissions to your contacts folders.
1. In Contacts, in the Navigation Pane, right-click the contacts folder for which you want to change permissions.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder for which you want to change access permissions.
2. Click Change Sharing Permissions.
3. Do one of the following:
• Revoke or change access permissions for everyone
1. On the Permissions tab, in the Name box, click Default.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
• Revoke or change access permissions for one person
1. On the Permissions tab, in the Name box, click the name of the person whose access permissions you want to change.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
3. Repeat step 2 for each person whose access permissions you want to modify.

 

Applies To: Staff

Score: 5.0 - Updated: 5/5/2010 3:12:41 PM - Was this helpful?
I want a W&L email address for my club or organization. How do I go about getting one(students)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/2/2013 2:10:07 PM - Was this helpful?
Where can I find a list of classroom spaces at W&L? (link)

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

Score: 5.0 - Updated: 9/30/2015 7:48:22 PM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
What devices are supported on W&L's secure wireless network? (link)

The wireless network for W&L faculty, staff and students uses a technology called 802.1x, which provides security by encrypting all network traffic.

Some older computers do not support this technology. However, most modern, up-to-date wireless devices will run on the secure wireless network:

  • Windows computers with security features enabled, including auto-updates, firewall and up-to-date operating system
  • Macintosh computers with security features enabled, include firewall and up-to-date operating system
  • Apple iPad and iPod Touch
  • Most Smart Phones with wireless capability, including iPhone, Blackberry, and Android-type phones

Game devices such as the Xbox 360 and Wii and other special-purpose network devices such as the Roku do not function on the secure wireless network. For such devices, use a wired connection, or register them for use on the wireless network.

Please note that wireless is a limited resource, and that minor disruptions are common; see Statement on Wireless Service at W&L

 

Score: 5.0 - Updated: 8/19/2011 11:53:26 AM - Was this helpful?
What are the configuration settings for W&L's secure wireless network? (link)

Whenever possible, use the tool at http://wireless.wlu.edu  to configure your device for use on W&L's wireless network.

You may need to manually configure some devices. The settings are:

  • SSIDD: WLUsec
  • Wireless Encryption: WPA2 Enterprise
  • Authentication Protocol: MS-CHAPv2/PEAP
  • Outside tunnel authentication: This should be left blank
  • Inside tunnel authentication: WLU Username and Password
  • Security certificate verification: Equifax Secure Certificate Authority
Score: 5.0 - Updated: 9/3/2010 11:07:16 AM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 5.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
How do Windows machines access the Junos Pulse VPN? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 5.0 - Updated: 6/5/2014 10:22:57 AM - Was this helpful?
How does a non W&L employee sign up for Campus Notices? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 11/14/2014 11:06:54 AM - Was this helpful?
How can a professor re-gain access to a previous term's course folder structure on the "L: drive" (mfsacad1/acadshared)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 4.6 - Updated: 9/17/2012 4:02:10 PM - Was this helpful?
Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
How do I connect to W&L wireless network with a Mac? (link)

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 10/21/2013 5:25:10 PM - Was this helpful?
How do I access Enterprise Vault on Outlook 2010? (link)

Please follow the detailed and illustrated instructions in the Related Resources.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 1/14/2011 10:12:38 AM - Was this helpful?
What steps should ITS staff take when there is a known phish or spam attack? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
How do I (user) install Team Viewer (remote access)? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 8/17/2015 10:38:36 AM - Was this helpful?
Is the EOP username and password the same as my W&L network username and password? (link)

Yes, your username is your full email address with your AD password. To change your password you would go to password.wlu.edu which will change your password for all W&L resources.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:54:17 AM - Was this helpful?
How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
How do I access a shared mailbox through Outlook Web App (OWA)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 4.3 - Updated: 9/21/2016 2:43:16 PM - Was this helpful?
How do I access the Personal Directory on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 2/21/2014 10:11:46 AM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 4.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 3.8 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
How do I connect to the W&L wireless network from my iPhone, iPod Touch or iPad? (link)
  1. Go to the Settings app
  2. Select Wi-Fi
  3. Make sure Wi-Fi is on and choose the "WLUsec" network
  4. Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
  5. When prompted to accept the network certificate, tap the Accept button
  6. Enter your device's passcode if prompted
  7. A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network

Applies To: Faculty, Staff, Students

Score: 3.8 - Updated: 11/29/2012 4:12:59 PM - Was this helpful?
I have an Error 0x8004920a when trying to access mail.wlu.edu through FireFox or Safari. (link)

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Score: 3.8 - Updated: 9/10/2010 3:18:07 PM - Was this helpful?
How do prospective students access the Generals' HQ Applicant Portal? (link)

Prospective students access using their personal e-mail address.  The one they used when they applied.  Prospective students create an account (GHQ Applicant Portal "Account Creation" page) and are then sent a 5 digit pin in an email, incuding a link back to the portal where they create a password.

Score: 3.8 - Updated: 4/27/2011 10:25:17 AM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How do I install the Citrix virtual desktop software, so that I can access myVi? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/14/2015 9:33:21 AM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 3.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
Can I access Sakai on my smart phone? (link)
You can check updates to your Sakai sites on your smart phone! Just 
go to http://sakai.wlu.edu/portal/pda and log in. This interface 
makes it much easier to check on your classes when you're not at 
your computer.

Applies To: Faculty, Students

Score: 3.3 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
How do I access Outlook Shared Mailboxes with IMAP Clients (iPad, Droid)? (link)
  1. Within your IMAP client add a new mail account
  2. For the full name field enter the shared mailbox name (or the name you would like to display when an email is sent from this account)
  3. For email address enter the SMTP email address for the shared mailbox.
  4. For password enter your own password
  5. For username enter ad/youraccountname/shared-mailbox-name (ex: ad/smithj/shredmail). Set account type to IMAP
  6. Set incoming mail server to owa.wlu.edu
  7. Set connection security to SSL/TLS using port 993
  8. Set the Outgoing Server to use SMTPA, and use your email/password for authentication.  You will not acutally use this, but most IMAP connection require this step.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 6/16/2014 9:29:14 AM - Was this helpful?
Sending to a contact group in Outlook 2010 didn't send to all members. Why? (link)

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Score: 3.0 - Updated: 8/27/2013 1:52:06 PM - Was this helpful?
I added a NON-W&L person to my Sakai site and that person logs in but doesn't see the site. What is the cause? (link)

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Score: 3.0 - Updated: 10/1/2010 3:43:39 PM - Was this helpful?
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Score: 3.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
How do users(staff) speed up managing files using “Open in Explorer” in their SharePoint site through Windows standard interface? (link)
( Restricted to authenticated ITS users. )
Score: 2.5 - Updated: 12/11/2012 10:31:40 AM - Was this helpful?
Why do authenticated forms embedded in unauthenticated web pages display a 401 Access Denied error using Firefox 40? (link)

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

  • typing “about:config” in the address bar
  • clicking “I’ll be careful, I promise!”
  • searching for the Preference Name:  network.auth.allow-subresource-auth
  • Click the “1” next to that in the Value column and change to “2”
  • click OK. 

Once you refresh the page it will prompt for login. 

Score: 2.3 - Updated: 9/8/2015 10:29:38 AM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

 

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

 

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
Directory Information for Cherie Long (link)
Directory Information for Mary Long (link)
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