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What are my options to use email from off-campus? (link)
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Score: 80.0 - Updated: 8/17/2015 10:47:12 AM - Was this helpful?
Why can't I send email messages? (link)
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Score: 77.5 - Updated: 7/15/2013 3:49:10 PM - Was this helpful?
What steps should ITS staff take when there is a known phish or spam attack? (link)
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Score: 74.3 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
What is the maximum number of recipients I can send an email message to at one time? (link)
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Applies To: Faculty, Staff

Score: 74.3 - Updated: 4/29/2014 10:45:06 AM - Was this helpful?
How do I forward an e-mail as an attachment using the full Outlook client? (link)
  • In Outlook, open up the message (sent or received).
  • In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
  • Enter the person’s E-mail address to forward the E-mail as an attachment and send.
Score: 70.0 - Updated: 7/12/2013 11:13:58 AM - Was this helpful?
What is a Bcc or Blind Carbon Copy used in e-mails? (link)

Bcc is an abbreviation for blind carbon copy. If you add a recipient's name to the Bcc box in an e-mail message, a copy of the message is sent to the recipient, but the recipient's name is not visible to the other recipients of the message.

Score: 70.0 - Updated: 10/1/2010 3:35:16 PM - Was this helpful?
How do I add Bcc or blind carpon copy to my e-mails? (link)

In a new message, on the Message Options tab, in the Fields group, click Show Bcc.

Score: 70.0 - Updated: 10/1/2010 3:35:44 PM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 70.0 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
I (student) clicked on a link in an email and responded to the phishing attempt, what should I do? (link)
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Applies To: Students

Score: 65.0 - Updated: 6/11/2014 11:16:40 AM - Was this helpful?
Where can I check for known phishing and/or spam? (link)
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Score: 45.0 - Updated: 6/11/2014 11:23:10 AM - Was this helpful?
I want a W&L email address for my club or organization. How do I go about getting one(students)? (link)
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Applies To: Faculty, Staff, Students

Score: 40.0 - Updated: 10/2/2013 2:10:07 PM - Was this helpful?
How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link)
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Applies To: Faculty, Staff

Score: 37.7 - Updated: 2/15/2013 1:40:21 PM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 37.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
What is the URL for accessing my e-mail(Faculty/Staff)? (link)
Staff and faculty can go to https://owa.wlu.edu to log into e-mail from a web browser.

Score: 35.0 - Updated: 10/2/2013 11:37:29 AM - Was this helpful?
How do I e-mail the students in my class? (link)
  1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
  2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
  3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
  4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.
Score: 35.0 - Updated: 3/24/2010 2:32:35 PM - Was this helpful?
How do I create a signature for my e-mail using the Outlook 2010 client? (link)
  1. In Outlook, click on File > Options > Mail.
  2. Click on Signatures.
  3. Click the New button.
  4. Type a name for your signature and click on OK.
  5. In Choose Default Signature:
  6. Select e-mail signature.
  7. Select if you want your signature added to New messages.
  8. Select if you want your signature added to Replies/Forwards.
  9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
  10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 7/12/2013 2:36:10 PM - Was this helpful?
How do I recover deleted messages in Outlook? (link)

To recover purged messages from the Deleted Items folder:

  1. Select the Deleted Items folder.
  2. Click on the Folder tab.
  3. Click Recover Deleted Items.
  4. Select messages to recover.
  5. Click on mail icon to recover selected message(s).
  6. Message is restored to Deleted Items folder.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 7/12/2013 2:10:59 PM - Was this helpful?
How do I forward my email to a new address? (link)
  1. Log into http:owa.wlu.edu using Internet Explorer you have to use IE on a windows computer to get the full version, not the light version.
  2. Go to "Options" in the upper right hand corner of the window.
  3. Choose "Rules" on the menu on the left.
  4. Choose "New Rule"
  5. Create a rule with the conditions that
  6. Choose "When my name is" --- check "in the TO or CC Box.
  7. Under "Do the following" Choose "Forward Message to people or distribution list"
  8. Then click on the little message in the center of the page that says
  9.  "Apply this rule after the message arrives with ny name in the To or Cc box forward it to People or distribution list"
  10. Click on the people or distribution list link and put the forwarding address in the "To:" section of the message recipients window and click OK.

Applies To: Faculty

Score: 33.3 - Updated: 8/23/2011 8:27:36 AM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
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Applies To: Faculty, Staff

Score: 23.3 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
How do I a student access my email? (link)
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Applies To: Students

Score: 20.0 - Updated: 8/17/2015 11:44:06 AM - Was this helpful?
How can I tell if an email is a phishing scam (security)? (link)

Look at examples of e-mail received by W&L community members, and see if you can tell the difference between legitimate e-mail and "phishing" attempts in this interactive quiz: http://www.wlu.edu/x31191.xml

 

Phishing is the fraudulent use of e-mail to extract confidential information. Often such messages appear to come from legitimate sources such as your bank, or W&L, and ask for information such as account information and passwords. Information Technology Services will never ask you to divulge your W&L password.

 

Beware of any e-mail purporting to be from Information Technology Services asking for your W&L password. Any such e-mail is “phishing”: an attempt to steal personal information. ITS staff will never ask you for your password, via email, phone, or any other means. Remember, your password is your secret.

 

Never respond to e-mails asking for your W&L password or other personal information, such as bank account or social security numbers. Instead, please follow the procedures to report it to our spam filtering vendor, and then delete the email.

 

Please protect yourself:

 

    * If you disclosed your W&L password in response to a phishing email, change your password immediately at http://password.wlu.edu

    * Never disclose your password to anyone.

* Your W&L password should not be used for any service outside the University.

Score: 15.0 - Updated: 7/15/2013 3:55:46 PM - Was this helpful?
How to I recall an email? (link)

1. Open the message in your sent folder that you wish to recall.

2. Click on other actions.

3. Click Recall this message.

Please note that the person to whom the message was sent will get the option to not allow the message to be recalled.

Score: 15.0 - Updated: 7/15/2013 3:47:59 PM - Was this helpful?
What is phishing (security)? (link)

Phishing is an attempt to steal personal information via email. Never respond to emails asking you to confirm your username and password, credit card number, bank account number, etc. See the ITS web page http://www.wlu.edu/x49702.xml#phish for more information. Report all phishing emails to Digitar by forwarding them to report_spam@spam.digitar.com  Students use a separate spam filtering too within their Outlook Live accounts; see details.

Score: 15.0 - Updated: 6/4/2012 1:17:11 PM - Was this helpful?
Is email secure? (link)

It all depends on what you’re trying to protect against. So, the simplest answer is 'no'! Email is not secure, unless you have taken extra steps to encrypt the message or the attachments (or both). Therefore, do not put confidential information (i.e., SSN, credit card number, etc.) in any email, unless you know it is encrypted. Briefly, access to your email account is secured by your username and password, so make sure you have a strong password. Email can be secured from network “snooping” by accessing it from a web page using Secure Socket Layers (SSL) – indicated by the “S” in HTTPS. If you access your email from your phone, then security depends on that device. These are just some of the variables/examples, and for more information please contact the Information Security Officer.

Score: 15.0 - Updated: 7/15/2013 3:50:44 PM - Was this helpful?
I'm a student - what username do I use and when? (link)

You use the username assigned to you such as smitha15 for any of the products on campus.  You use the username smitha15@mail.wlu.edu to access your e-mail.
If you are adding your e-mail on your phone your username is smitha15@mail.wlu.edu

The password.wlu.edu change page syncs both the AD (ActiveDirectory) campus and e-mail password.

 

 

Applies To: Students

Score: 15.0 - Updated: 6/22/2011 9:38:30 AM - Was this helpful?
How do I create a link in Ingeniux? (link)
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Score: 10.0 - Updated: 6/19/2012 11:13:58 AM - Was this helpful?
How can I tell if an email is a hoax (security)? (link)

You can search at http://www.snopes.com/  Snope.com or http://www.hoax-slayer.com/ Hoax-Slayer.com. 

W&L will never ask you to click a link in an email to verify/update/confirm/etc your account.

If you are still unsure, please contact the help desk at 458-HELP (4357).

Score: 10.0 - Updated: 7/15/2013 3:53:36 PM - Was this helpful?
How do I look up a student's advisor (WebAdvisor)? (link)

1. In WebAdvisor: Go to the student profile page, enter a student's ID, and part of the information that will appear includes Advisor Name, email, etc.

2. In Colleague, many of the departmental administrative assistants have access to certain screens designated by the Registrar. On one or more of those screens, this information exists. So faculty could check with these departmental administrative assistants as well.

Applies To: Faculty

Score: 10.0 - Updated: 6/4/2012 2:19:33 PM - Was this helpful?
What does PhoneMail help me (student)? (link)
  • Answers your telephone automatically and plays your personal greeting to callers
  • Accepts and stores voice messages in your PhoneMail mailbox
  • Plays back your messages at your convenience
  • Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:07:22 PM - Was this helpful?
What can you tell me (student) about the 911 service? (link)

W&L’s system is linked directly to the area Emergency 911 notification system. 911 should only be used in life threatening situations. Minor emergency calls should be placed to University Security at 8999 from any W&L extension. You may place a call to E-911 by dialing 9+911. In most cases, the E-911 dispatcher will see the phone number you are dialing from and your location on their dispatch screen.

If you accidentally dial 911, please don’t hang up. Simply identify yourself and tell them there is no emergency at your location. There are cases when 911 is accidentally dialed, especially on international calls which require a 9-0-11 prefix or when using a fax machine. If you hang up, the 911 dispatcher is obligated to pursue the call to try to determine if there is an actual emergency.

Be sure to dial carefully. If you unintentionally contact a 911 dispatcher, please explain your mistake to them and you will have played an important role in making the system work properly (and you won’t be responsible for emergency crews rolling up to your dorm on a false alarm).

Applies To: Students

Score: 10.0 - Updated: 10/4/2010 9:27:28 AM - Was this helpful?
What can you tell me (student) about the directory listing? (link)

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:28:44 PM - Was this helpful?
What are the dialing instructions for me (student)? (link)

The following instructions will help you complete your calls on the W&L phone system:

To Call Another W&L Phone Extension:

Dial the last four digits

To Call a Local Number Off Campus:

Dial 9, wait for dial tone and dial the seven digit number

Local exchanges include: 258-Glasgow; 261, 264-Buena Vista; 291-Natural Bridge; 348-Brownsburg; 458, 460, 461, 462, 463, 464-Lexington.

To Call Long Distance (Direct Dial):

Authorization codes are required for long distance service. Dial 9 + 1 + (area code) + (phone number), wait for double beep, + (authorization code).

To Call Long Distance (Calling Card):

You may use a calling card to access the long distance carrier of your choice by following the instructions listed earlier in this handbook under “Long Distance Service.”

To Make International Calls

Dial 9 + 011 + (country code) + (city routing) + (local phone number), wait for double beep + (authorization code). Please be very careful when dialing international calls. Misdialing the initial digits can result in an inadvertent call to Emergency 911 services.

To Make Local or Long Distance Directory Assistance Calls:

Dial 9 + 1 + (area code) + 555-1212, wait for double beep, + (authorization code). The charge for this call is the prevailing rate at the time.

900 calls and 411 directory assistance calls are blocked.

Applies To: Students

Score: 10.0 - Updated: 10/1/2010 3:30:13 PM - Was this helpful?
How do I create anchor link? (link)
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Score: 10.0 - Updated: 9/18/2014 11:29:45 AM - Was this helpful?
I'm a student - how do I find my ID number? (link)
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Applies To: Students

Score: 10.0 - Updated: 8/17/2015 3:07:31 PM - Was this helpful?
How do I add a student to a class in Sakai? (link)

To add a student:

  1. Go to the course site in Sakai
  2. Go to Site Info > Add Participants
  3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
  4. Continue
  5. Select Student
  6. Continue
  7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
  8. Continue
  9. Finish
Score: 7.5 - Updated: 10/7/2013 2:52:56 PM - Was this helpful?
How do I remove a student from a course in Sakai? (link)

To remove a student from a class:

  1. Go to Site Info and scroll down to the list of enrollees
  2. Check the box next to his/her name
  3. Check the Remove checkbox
  4. Click Update Participants
Score: 7.5 - Updated: 10/7/2013 2:46:35 PM - Was this helpful?
How do I email all the members in a Contacts folder? (link)

Applies to Microsoft Outlook 2007 and 2010

1. Open up a new email message

2. Click on the To... button

3. Click on the down arrow in the box underneath "Address Book"

4. Choose the folder with the contacts you'd like to email (if your personal contact folder is not listed see "How do I make my contacts folder an Address Book?")

5. Select the first name in the list, hold down the shift key, select the last name on the list, click on the To: button again.

6. All of the names should now be in the To: field of the email message. Click OK.

7. Compose and send your message.

 

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:47:18 PM - Was this helpful?
What general information can you tell me (student) about PhoneMail? (link)

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

Score: 7.5 - Updated: 10/1/2010 3:06:26 PM - Was this helpful?
What are the rules and regulations for me (student) using the phones? (link)

• You will be billed for unanswered long distance calls if you listen to a ring or busy signal for 30 seconds or more (approximately 4 rings) after completion of dialing. You will be charged for a one minute call. Credit will not be issued for these calls.
• Students must not bill calls directly to their residence hall telephone number (i.e., accepting collect calls and third party calls). The cost of the call plus a handling fee of $20.00 will be charged to the extension to which the call has been billed.
• University telephones must not be removed from their assigned locations. The ROLM-phone will not work with any other system. The actual cost to replace a missing phone or phones damaged beyond repair will be charged to resident of the room. Phones will not be replaced until a report has been filed with the Telecommunications Office.
• If you damage or deface your phone, a charge for damages, time, and materials will be made against your account for any repairs (usually a minimum of $50).
• Students must keep the phones plugged in at all times. If a phone is detected unplugged, a $5.00 fee will be charged. Unplugged phones create problems for our system. The Do Not Disturb (DND) feature has been provided to help you avoid this fee.
• Be aware that some 800 number calls convert to toll calls (900 number). If you connect with one of these numbers, the cost of the call will be passed along to you. Direct dialing of 900 number services is blocked in our system.
• If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact W&L's Telecommunications Office in person. You will be responsible for all calls made prior to your notification in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately.

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:16:04 AM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
How do I (student) set up my e-mail on my Blackberry? (link)

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

Score: 7.5 - Updated: 4/13/2011 4:05:56 PM - Was this helpful?
How do I map my H drive on a PC (student)? (link)

These instructions will get students to the H drive:

  1. Click Start
  2. Enter the following: \\mfsacad1\AcadStuHome1\<year>\<username>

An example would be Jane Doe, class of 2014:

\\mfsacad1\AcadStuHome1\2014\doej14

Applies To: Students

Score: 7.5 - Updated: 12/7/2011 9:10:24 AM - Was this helpful?
How can I as a student send a fax? (RightFax) (link)

Students (as well as faculty and staff) can go to the ITS/Library Information Desk in Leyburn Library to get help with sending or receiving faxes through RightFax.

(As of April 2014, students currently go to the 3rd floor of Elrod Commons outside the student organizations area and use the fax machine.)

Applies To: Students

Score: 7.5 - Updated: 4/21/2014 9:31:38 AM - Was this helpful?
How do I (student) get an activation key for Mathematica? (link)
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Applies To: Students

Score: 7.5 - Updated: 9/26/2014 10:22:13 AM - Was this helpful?
I'm an alum and have a NDR error with my email what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 10/20/2014 1:29:51 PM - Was this helpful?
What free student software is available and how do I install on my computer? (link)

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

  • Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
  • Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

  • Microsoft downloads are FREE for students.
  • You can order backup discs for your products for $13.95 each.
  • You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful?
In Outlook, how do I increase the font size of a new email message? (link)

1.    In Outlook, on the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under New mail messages, click Font

4.     On the Font tab, under Font, click the font you want to use for all new messages.

5.     If you want, select a font style and size.

6.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

7.     When you create a new message, the new settings should take effect.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/15/2013 4:18:41 PM - Was this helpful?
What can you tell me (student) about billing for my phone? (link)

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Score: 6.0 - Updated: 10/4/2010 9:16:32 AM - Was this helpful?
As a student how do I find answers about my phones features? (link)

Search the feature and the Rolm.  So you would search the key words of hold and Rolm to get your answer.

Applies To: Students

Score: 6.0 - Updated: 10/4/2010 8:48:02 AM - Was this helpful?
Where can I (student) go for technical help with foreign languages? (link)

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

Score: 6.0 - Updated: 8/27/2013 1:59:35 PM - Was this helpful?
Will my email address change with Office365 (students)? (link)
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Applies To: Students

Score: 6.0 - Updated: 4/30/2014 11:36:05 AM - Was this helpful?
Is there a way to view the department in address books? (link)

When searching the Global Address List (GAL), click on the Advanced Find link. This allows you to enter search criteria in one or more fields including Department and Title.  

Note that the search has to match starting with the first word. Searching on "Library" in the Department field does not work because the department name is "University Library".

This advanced find capability is not available for personal contact lists/address books. With these, though, in your Contacts view you can display the Department column and sort by that.

Score: 5.0 - Updated: 6/14/2012 10:21:57 AM - Was this helpful?
What is the server path for accessing student organization folders? (link)
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Applies To: Students

Score: 5.0 - Updated: 10/1/2010 2:55:12 PM - Was this helpful?
What information should we collect if a student is having problems with web matriculation? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 10/1/2010 4:01:01 PM - Was this helpful?
If I am a student on campus do I have Cable (Xfinity) TV? (link)

On campus in all the dorms, Woods Creek Apartments and Sororities you can stream live TV, movies, sports and more on any device (you have to be connected to the wireless on campus) - and it's all included with your campus housing.

 

Go to xfinityoncampus.com and select Washington and Lee University. Log in with your full email address and password.

 

Applies To: Students

Score: 5.0 - Updated: 9/21/2015 12:51:09 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What can you tell me about my (student) phone in my campus residence? (link)

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:18:29 PM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 5.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
What are the tips on avoiding additional late fees for me (student)? (link)
  1. Pay your bill on time.
  2. When calling long distance, do not let a phone ring for more than 30 seconds (approximately 4 rings). This is especially important when making international calls.
  3. Do not accept collect or third party calls.
  4. Do not place 800 number calls that convert to toll calls.
  5. Do not share your authorization code.
  6. Do not damage or deface any part of a phone provided by the University.

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 3:32:11 PM - Was this helpful?
What are the general features for the student on campus resident telephones? (link)

All on-campus student phones are installed and ready for use. The phone is a ROLM phone 120 with the following features:

  • Single-line digital telephone with 12 special function buttons
  • Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
  • One button to indicate line is in use
  • One-way speaker (you can hear but not speak)
  • Two spare buttons to access many other options
  • Four-digit dialing on campus
  • PhoneMail (Rolm's voice mail)
  • Do Not Disturb (DND) feature

Applies To: Students

Score: 5.0 - Updated: 10/4/2010 8:43:48 AM - Was this helpful?
As a student what type phone do I have on campus? (link)

The phone is a ROLM phone 120.

Applies To: Students

Score: 5.0 - Updated: 10/4/2010 8:46:57 AM - Was this helpful?
What can you tell me (student) about the rates for my campus phone? (link)

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

Score: 5.0 - Updated: 10/4/2010 9:06:20 AM - Was this helpful?
How do I set up my Motorola phone for email? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 5/28/2015 3:45:17 PM - Was this helpful?
Where are the public printers for student usage on campus? (link)
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Applies To: Students

Score: 5.0 - Updated: 9/25/2014 9:39:39 AM - Was this helpful?
How do I create or update a job ticket in WebHelpDesk via email? (link)

Technology work request tickets can be created simply by emailing your request to helpdesk@wlu.edu from a W&L email address. Your request will automatically be turned into a request ticket, and you will be sent a ticket confirmation.

You can reply to that email to update the job with further details, or simply send a new email to helpdesk@wlu.edu with the subject line Ticket your ticket number . (E.g. Ticket 12345) and your update in the body of the email.

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 7/15/2013 3:30:11 PM - Was this helpful?
I copied data from Excel into Word and it wants to update the link, what do I do? (link)

First select the entire document by clicking Control A.

Then click Control/Shift/F9 and it will remove all links.

Save the document.

Score: 5.0 - Updated: 8/3/2012 12:50:57 PM - Was this helpful?
How do I find the folder I moved in error in my email when I can still see one of the messages? (link)

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Score: 5.0 - Updated: 3/18/2014 10:43:25 AM - Was this helpful?
Can an Outlook mail merged email from Word be sent on behalf of someone else? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 8/26/2014 11:10:31 AM - Was this helpful?
How can I restore an archived email in Outlook if I am a Delegate to their mailbox? (link)
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Score: 5.0 - Updated: 4/15/2015 3:27:11 PM - Was this helpful?
I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Score: 5.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
Is there an LDAP server that an email client like Thunderbird can connect to for addresses? (link)
Unfortunately no, there is no LDAP server for address lookup. We have chosen not to expose our GAL or directory to LDAP searches.
Score: 4.3 - Updated: 7/15/2013 3:48:37 PM - Was this helpful?
What information do you have for me (student) in the dorms, Woods Creek Apartments, and sororities? (link)

Cable television service is included in your room fee for the dorms, Woods Creek Apartments and sororities. Cable television service for the fraternity buildings and other off-campus facilities must be acquired through Comcast at 1-888-266-2278.

The W&L Cable TV package includes the basic service of 58+ channels. You will need to supply a cable ready television and the cable that goes between the wall outlet and your television set. This cable is available at the University Bookstore or electronics shops. The connection of the television, VCR or other video devices to the cable wall jack is the responsibility of the customer.

Applies To: Students

Score: 4.3 - Updated: 10/1/2010 3:33:38 PM - Was this helpful?
How do I "merge" (link) tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 1/28/2011 10:47:29 AM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
How often will I receive the EOP Spam Quarantine Notification Email message? (link)

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:13 AM - Was this helpful?
My search for classes (student) in WebAdvisor is giving me an error message? (link)
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Applies To: Students

Score: 4.3 - Updated: 3/21/2013 3:22:26 PM - Was this helpful?
How do I (Student) manager a distribution list I'm the owner of in Office365? (link)
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Applies To: Students

Score: 4.3 - Updated: 9/16/2014 1:46:38 PM - Was this helpful?
How do I (Student) install the Microsoft Office product on my computer? (link)
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Applies To: Students

Score: 4.3 - Updated: 2/25/2015 11:19:36 AM - Was this helpful?
How do I (student) log into the GPS (Generals Payment System)? (link)
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Score: 3.8 - Updated: 1/7/2015 10:06:36 AM - Was this helpful?
How do I make my contacts folder an Address Book (Outlook 2010)? (link)

To make a personal contacts folder into an address book that is visible when viewing address books, complete the steps below:

  1. In the Navigation Pane, click Contacts.
  2. Under My Contacts, right-click the Contacts folder you want to view in the address book, and then click Properties on the shortcut menu.
  3. Click the Outlook Address Book tab, and make sure that the Show this folder as an e-mail address book check box is selected. If the check box is unavailable, you need to add the Outlook Address Book to your profile (see instructions below).
  4. Click OK.

Now when you open a new message, click the To button, and open the dropdown list of address books, this address book will be listed.

Score: 3.8 - Updated: 7/24/2013 10:57:11 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 3.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
How do I keep my (student) formatting with Excel chart when printing from my Mac? (link)

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

Score: 3.8 - Updated: 4/6/2012 11:27:38 AM - Was this helpful?
How do I send an e-mail attachment with the Tegrity link out of Sakai to a trusted viewer? (link)

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

 

Score: 3.8 - Updated: 4/12/2012 10:26:58 AM - Was this helpful?
Where can a student look for a lost file opened from Sakai? (lost file,attachment) (link)

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

Score: 3.8 - Updated: 9/24/2013 8:12:25 AM - Was this helpful?
How do I add an email address under "Favorite" for Fax/Scan on the BizHub? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 3.8 - Updated: 9/17/2015 1:37:16 PM - Was this helpful?
How do I (student) request a refund with the PaperCut print management on the BizHubs? (link)
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Applies To: Students

Score: 3.8 - Updated: 9/30/2014 3:25:12 PM - Was this helpful?
How do I release/pickup a job (student) when using the PaperCut client to upload to a BizHub? (link)
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Applies To: Students

Score: 3.8 - Updated: 10/3/2014 3:13:16 PM - Was this helpful?
How do I (Student) quit Office365 Service when installing Office 2011? (link)
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Applies To: Students

Score: 3.8 - Updated: 10/21/2014 11:49:47 AM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Score: 3.3 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
How do I save a file from email to the iPad dropbox (using the Dropbox app and the iAnnotate app?) (link)

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Score: 3.3 - Updated: 9/1/2010 2:16:11 PM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
What are some important notes for me (student) living on campus when using my University phone? (link)
  • Because the system offers PhoneMail, call waiting is not available.
  • To dial any campus extension, dial only the last four digits.
  • On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 8:42:57 AM - Was this helpful?
How do I add an address from an address book or a contacts folder in Outlook? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 2/10/2014 10:23:44 AM - Was this helpful?
How do I add a new contact not in contacts folder or address book in Outlook? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 2/10/2014 10:25:38 AM - Was this helpful?
How do I create a Contact Group by copying names from an email message in Outlook? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 2/10/2014 10:35:32 AM - Was this helpful?
What is the process for the prospective/confirmed student getting information (Generals' HQ Applicant portal)? (link)
( Restricted to authenticated ITS users. )
Score: 3.0 - Updated: 4/27/2011 1:20:28 PM - Was this helpful?
How do I create a Contact Group with new names in the Address Book in Outlook? (link)
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Applies To: Faculty, Staff

Score: 3.0 - Updated: 11/13/2014 11:43:33 AM - Was this helpful?
How do I add an email address on the top "Favorite" screen for Fax/Scan on the BizHub? (link)
( Restricted to authenticated ITS users. )
Score: 3.0 - Updated: 8/22/2014 11:01:36 AM - Was this helpful?
If I lost my smart phone not a Blackberry what do I need to do to stop email going to the device? (link)

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

 

 

  1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
  2. Put in your user name and password
  3. Go to Options (this is located in the upper right)
  4. On the left of page click on Mobile Devices
  5. Select the device that you have lost
  6. You may choose to wipe the device to remove all of the emails from it remotely
  7. Delete the device from the list
  8. Click Save

 

Applies To: Faculty, Staff, Students

Score: 2.5 - Updated: 8/27/2013 1:23:56 PM - Was this helpful?
How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

 

 

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

Score: 2.1 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 2.1 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
I'm getting the error "The maximum number of cookie values has been reached" when I am logged into WebAdvisor. The same issue will happen with Student workflows, Web Time Entry Workflows, etc. (link)

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it

 

Score: 1.9 - Updated: 1/29/2015 2:53:08 PM - Was this helpful?
Directory Information for Chris Link (link)
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