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I added a NON-W&L person to my Sakai site and that person logs in but doesn't see the site. What is the cause? (link)

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Score: 100.0 - Updated: 10/1/2010 3:43:39 PM - Was this helpful?
What do I do when I get a Sakai Site Notification? (link)

1. Open   WLU Sakai : https://sakai.wlu.edu

2. Click the Login button.

3. Type your guest account login and password, and click Login.

4. Go to the site, click on the site tab. (You will see two or more tabs in a row across the upper part of the screen.)

Score: 90.0 - Updated: 12/7/2010 2:21:27 PM - Was this helpful?
I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Score: 86.7 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
Students in a course cannot see the Sakai site. (link)

The professor needs to publish the course.

In the course site within Sakai:

  1. In the upper left corner of the screen, click on the (Publish Site) button

You can also publish the site this way:

  1. Go to Site Info
  2. Manage Access
  3. Publish Site
  4. Update
Score: 85.0 - Updated: 10/7/2013 2:59:34 PM - Was this helpful?
How do I add a tool to a Sakai site? (link)

In the Sakai site, go to:

  1. Site Info
  2. Edit Tools
  3. Select the checkbox by the desired tool(s)
  4. Continue
  5. Finish
Score: 85.0 - Updated: 10/7/2013 2:43:07 PM - Was this helpful?
How do I publish my Sakai course site? (link)

By default, Sakai course sites are unpublished, which means that students will not be able to access a site until it is published by the instructor. 

To publish your site, click on Site Info, then Manage Access. Tick the box next to "Publish Site." Now click Update. 

 

Applies To: Faculty

Score: 85.0 - Updated: 6/4/2012 1:14:33 PM - Was this helpful?
How to move folders from one Sakai site to another (link)

1.Find the folder you want to move (in the Resources area of the course)

2.      From the Actions menu choose Move.

3.      Click on the “Show other sites” link in the bottom gray bar.

4.      Choose “Paste moved items” from the Action dropdown menu next to the folder where you’d to move the items.

5.      You can also click on the plus sign next to a folder to drill down into that folder and choose a folder within that folder.

Applies To: Faculty, Students

Score: 85.0 - Updated: 10/1/2010 4:01:56 PM - Was this helpful?
Is there a way to merge the participants from other sections into one Sakai course site? (link)

Go to Site Info > Import from Site, then choose the third option, which is "I would like to merge my user(s)".

In the next screen, check the box of the site that contains the students you want to import.

If you log into Sakai, enter the "Sakai Help at W&L" site, click on "Tegrity Screencasts", there is a screencast that shows this process titled "Merging Enrollments".

 

Applies To: Faculty

Score: 80.0 - Updated: 1/8/2014 1:35:28 PM - Was this helpful?
Can I add people outside of Washington and Lee to my Sakai site, and if so, how? (link)

Yes you can. In the course site, go to Site Info > Add Participants.

Outside participants need to be added to the second box "Non-official Particpants". Enter the full email address of the participant and that person will be sent an e-mail with their username (full email address) and password (generated by Sakai.)

Applies To: Faculty

Score: 80.0 - Updated: 9/19/2012 2:08:13 PM - Was this helpful?
How do I copy or move links from one site to another in Sakai? (link)

1.     If that is the folder you want, you can move it or copy it to the new location by going to the Resources section, check the checkbox next to the folder name, and choose Copy or Move from the Actions menu.

2.     After you’ve clicked on Copy or Move, you need to select the “Show Other Sites” link at the bottom of the screen.

3.     Browse to the site where you’d like to copy or move your folder.  Click the checkbox next to the folder where you want the links folder to go (Probably the top level Resources folder) and select Paste Copied Items from the Actions Menu.

See the screen shots in the Resources Document

 

 

Applies To: Faculty, Staff

Score: 80.0 - Updated: 3/5/2012 11:08:53 AM - Was this helpful?
How do I add a student to a class in Sakai? (link)

To add a student:

  1. Go to the course site in Sakai
  2. Go to Site Info > Add Participants
  3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
  4. Continue
  5. Select Student
  6. Continue
  7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
  8. Continue
  9. Finish
Score: 77.5 - Updated: 10/7/2013 2:52:56 PM - Was this helpful?
How do I remove a student from a course in Sakai? (link)

To remove a student from a class:

  1. Go to Site Info and scroll down to the list of enrollees
  2. Check the box next to his/her name
  3. Check the Remove checkbox
  4. Click Update Participants
Score: 77.5 - Updated: 10/7/2013 2:46:35 PM - Was this helpful?
Who should I contact for Sakai help? (link)

Contact the Information Desk in Leyburn Library at extension 4357 for basic Sakai questions.

For more in-depth Sakai questions or for training on any of the tools in Sakai please submit a request to help@wlu.edu with the details.

Applies To: Faculty, Staff

Score: 77.5 - Updated: 10/7/2013 2:03:02 PM - Was this helpful?
How do I print my Sakai evaluation? (link)

If you need to print out your results from a Sakai evaluation from Tests & Quizzes, here is how to do it.

1. Click on Tests & Quizzes ana navigate to Published Assessments tab.
2. Choose “Scores” from Select Action button next to evaluation
3. Choose “Statistics” from gray top menu; this opens Sakai’s report panel
4. Right click in report frame and select “This Frame -> Print Frame…” This will print out the entire report.
5. You can also export results to an Excel spreadsheet. Choose “Export” from top gray menu to do this.
6. In the exported file, individual students are listed by row. Questions are listed by column.

Score: 77.5 - Updated: 12/10/2012 11:48:04 AM - Was this helpful?
How do I reuse content from a previous course in Sakai? (link)

In the new site:

  1. Go to Site Info
  2. Click on Import from Site
  3. Select the course that contains the content you want to import
  4. Click on the content areas you want to bring over (eg, Tests & Quizzes, Resources)
  5. Click Continue, then Finished.

Applies To: Faculty

Score: 76.0 - Updated: 10/7/2013 2:34:42 PM - Was this helpful?
How do I re-use content (merge data) from a previous course in Sakai? (link)
  1. In the destination site, click on Site Info.
  2. Click Import from Site.
  3. Click I would like to merge my data
  4. Check the box next to the course that has the content you want to copy.
  5. Click Continue.
  6. Choose the appropriate content area (Announcements, Assignments, Resources)
  7. Click Finish

All of the content from that particular area will now reside in the destination site. Note that in order to import content into a particular area, that area must be added as a tool into the destination site. For example, if you'd like to import a quiz into the destination site, the Tests & Quizzes tool must be added to the destination site for it to appear.

Applies To: Faculty

Score: 75.0 - Updated: 5/4/2010 11:43:30 AM - Was this helpful?
How do I use Sakai discussion forum to have weekly general discussions? (link)

Add the forum tool
Create a forum which students don't see
Add topics which students do see
Check by clicking drop done view as 'student'
You will see what they will see live

Applies To: Faculty, Staff

Score: 75.0 - Updated: 1/30/2013 4:21:17 PM - Was this helpful?
Why is my Sakai assessment (course evaluation, test, survey) not showing up? (link)

Check your Delivery Dates and the time of day. 

Sakai allows you to set both the date and the time-- down to the second-- when your assessment will become available. Because it uses by default the time that you publish the assessment, you might find that the time is later than you expected. 

 

Score: 73.8 - Updated: 4/12/2011 2:52:28 PM - Was this helpful?
How do I move or copy multiple files or folders all at the same time between sites in Sakai? (link)

You can move or copy multiple files all at once:

 

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

Score: 73.3 - Updated: 10/1/2010 4:03:01 PM - Was this helpful?
Can I access Sakai on my smart phone? (link)
You can check updates to your Sakai sites on your smart phone! Just 
go to http://sakai.wlu.edu/portal/pda and log in. This interface 
makes it much easier to check on your classes when you're not at 
your computer.

Applies To: Faculty, Students

Score: 73.3 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
How do I use Sakai discussion forum to have students post papers and three students leave comments? (link)

Add the discussion forum tool to the site.

Allow new threads and allow attachments.

Have the students create a thread, post their assignments as attachments and then have three other students post replies to those threads. If a student goes in and sees that a particular paper already has three replies, then she or he needs to look at another paper. I don’t think there’s a way you can enforce this automatically, you just have to tell the students to pay attention.

 

If you look at the times submitted for the replies, you’ll be able to see who did the first three replies.

 

Applies To: Faculty, Staff

Score: 73.3 - Updated: 1/2/2012 1:12:41 PM - Was this helpful?
How do I upload a poster into Sakai? (link)

To upload an poster to Sakai: 

Login

Go to "My Workspace" 

Select "Membership"

Select "Poster Printing Drop Box"

Go to the folder with your name and click "Add" and "Upload Files.")

Contact Brandon (bucyb@wlu.edu) or Elizabeth (teaffe@wlu.edu) for questions.                     

Thanks, eat

Score: 45.0 - Updated: 10/26/2010 11:13:55 AM - Was this helpful?
In Sakai, what is the preferred browser for Macintosh users? (link)

Macintosh users should always use the (Mozilla) Firefox browser when working in Sakai.

Score: 41.0 - Updated: 7/19/2012 9:50:55 AM - Was this helpful?
How do I export grades from the Sakai gradebook so that I can look at them in Excel? (link)

In the Sakai site:

1. Go to Gradebook

2. All grades (it's in the light gray bar near the top of the screen)

3. Export Gradebook (a button to the right of the screen)

Applies To: Faculty

Score: 41.0 - Updated: 10/1/2010 2:55:41 PM - Was this helpful?
How do I send an e-mail attachment with the Tegrity link out of Sakai to a trusted viewer? (link)

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

 

Score: 38.8 - Updated: 4/12/2012 10:26:58 AM - Was this helpful?
How do I e-mail the students in my class? (link)
  1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
  2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
  3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
  4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.
Score: 35.0 - Updated: 3/24/2010 2:32:35 PM - Was this helpful?
Why can't I see a Sakai site that I used to be able to see? (link)

Once you've logged into Sakai, click on the More Sites tab. Classes that might have been listed in the tabs across the top previously might show now only under the More Sites tab.

Score: 30.0 - Updated: 10/7/2013 2:40:06 PM - Was this helpful?
What is Sakai? (link)

Sakai is the LMS (Learning Management System) at Washington and Lee University. The web address is http://sakai.wlu.edu

Score: 30.0 - Updated: 10/7/2013 2:31:20 PM - Was this helpful?
Where is the W&L Directory? (link)

The Directory for all W&L students, staff and faculty is located at: http://managementtools.wlu.edu/Directory/

You can also type any last name in the search box for this knowledgebase and it will search against the W&L Directory and provide you with matching names and information.

 

Score: 15.0 - Updated: 10/1/2010 2:42:59 PM - Was this helpful?
How do I create a project site in Sakai? (link)

In Sakai:

  1. Go to the My Workspace tab.
  2. Click on Worksite Setup.
  3. Click New.
  4. Choose Project Site (not Portfolio Site)
  5. Click Continue
  6. Give your site a title.
  7. Click Continue
  8. Choose the tools that you would like to use in your project site.
  9. Click Continue twice
  10. Click Create Site
Score: 12.0 - Updated: 10/7/2013 2:30:35 PM - Was this helpful?
My Outlook (OWA for employee) doesn't look right what can I do? (link)
( Restricted to authenticated ITS users. )
Score: 12.0 - Updated: 1/8/2014 9:26:34 AM - Was this helpful?
My iPhone doesn't seem to hold a charge what can I do? (link)
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Score: 12.0 - Updated: 1/31/2014 3:46:45 PM - Was this helpful?
My phone doesn't ring. What should I do? (link)
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Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 10/1/2010 2:01:25 PM - Was this helpful?
I'm visiting W&L as a guest. How do I use W&L's wireless network? (link)
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Score: 10.0 - Updated: 8/18/2015 10:23:37 AM - Was this helpful?
How do I get a Sharepoint Collaboration site? (link)
There are two ways to get a collaboration site. If you go to https://sharepoint.wlu.edu, you can click on the "Request a Collaboration Site" link. You will be presented with a form that you need to fill out. You should have your site within 24-48 hours.
 
You can also place a request in Web HelpDesk. If you go to webhelpdesk.wlu.edu and sign in, you can create a ticket asking for a site. Please be sure to include the PURPOSE of the site (meeting site for Committee XYZ); the FULL NAME OF THE SITE OWNER (it might be you--the name of the person who will be responsible for maintaining the site); the MEMBERS who will be accessing the site; and finally, what ACCESS RIGHTS those members need (read-only? read, write, add, delete?)
Questions? Please call the Information Desk at x4357 if you need assistance.
Score: 10.0 - Updated: 7/29/2013 9:31:48 AM - Was this helpful?
What is the L-Drive? (link)

The L-Drive is a network file storage space for course work. It is intended for instructional use by instructors and students. The fileserver space can be used for student websites, collaborative assignments and many other kinds of work.  The L drive can be accessed in any application, such as Word, Excel or PowerPoint, or with a file management tool such as Windows Explorer. To learn more about the L-Drive or how to connect to it from your personal computer, you can visit the following link:

http://www.wlu.edu/x16590.xml

Score: 10.0 - Updated: 8/27/2013 1:54:00 PM - Was this helpful?
Does W&L have any information on sustainability? (link)

W&L has a web page on sustainability.  Please click this link to learn more.

Score: 10.0 - Updated: 2/10/2011 10:22:53 AM - Was this helpful?
Is there training for Box at W&L available? (link)

Yes, there is training on the Atomic learning site under My Campus Training/Box at W&L - click this link

There is also training on the Box site - click this link

Score: 10.0 - Updated: 11/15/2014 10:25:48 AM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.

 

Score: 8.6 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 8.6 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
Why can't I send email messages? (link)
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Score: 7.5 - Updated: 7/15/2013 3:49:10 PM - Was this helpful?
How do I connect to W&L's wireless network? (link)

If you're a W&L faculty member, staff or student, use any available Internet connection, on-campus or off-campus, and use a Web browser to access this page:

http://wireless.wlu.edu

Follow the steps, entering your W&L username and password when prompted. After you complete this step, you'll connect to W&L's wireless network automatically whenever you're in range.

If you're not a member of the W&L community, find the wireless network named "wlu," connect, and open a Web browser. Enter your e-mail address, or, if you're a sponsored guest and have been provided with credentials for temporary access to W&L's wireless network, enter the user name and password that was provided to you.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/19/2011 11:49:56 AM - Was this helpful?
What are the entrance/admission requirements for W&L? (link)

You can find information about entrance requirements by going to the Admissions website: http://admissions.wlu.edu

Information about entrance requirements can also be found at this location:

http://catalog.wlu.edu/content.php?catoid=3&navoid=208#Requirements

 

Score: 7.5 - Updated: 6/7/2012 1:41:30 PM - Was this helpful?
Does W&L Offer a Listserv Service? (link)

Yes.  ITS runs a Majordomo listserv that is available to any department, group or organization on campus.  To request a listserv, contact the HelpDesk and request one, including the following information:

  1. The name of the listserv
  2. The email address of the owner of the listserv (must be an active W&L account)
  3. optionally, a list of email addresses to populate the list with
Score: 7.5 - Updated: 9/29/2010 3:11:09 PM - Was this helpful?
Why can't I access Lynda tutorials? (link)
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Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/27/2013 2:19:28 PM - Was this helpful?
What is the address to access Box at W&L? (link)

You have two options:

http://box.wlu.edu

http://wlu.box.com

 

Score: 7.5 - Updated: 11/21/2014 8:06:03 AM - Was this helpful?
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link)
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Score: 6.7 - Updated: 9/2/2011 1:11:59 PM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

 

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

 

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 6.4 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
Will emeriti faculty and staff continue to have access to their W&L box.com (Box at W&L) accounts? (link)

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 11/14/2014 11:03:17 AM - Was this helpful?
Can my course have a web site for the term? (link)

Yes.  Within every course folder on the L: drive, there is a "public_html" folder that is automatically created.  Create your course content there and the URL to the site will be accessible from http://Courses.wlu.edu

Applies To: Faculty

Score: 6.0 - Updated: 6/17/2011 2:32:43 PM - Was this helpful?
What is the Information Security Program (ISP) at W&L? (link)

The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets.

Score: 6.0 - Updated: 6/4/2012 1:24:10 PM - Was this helpful?
Something is wrong on our site, who do I contact about correcting it? (link)
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Score: 6.0 - Updated: 10/1/2010 2:16:28 PM - Was this helpful?
What is a social media or network site? (link)

A website where one connects with those sharing personal or professional interests, place of origin, education at a particular school, etc.

from Dictionary.com

Score: 6.0 - Updated: 5/13/2010 10:43:28 AM - Was this helpful?
How can I get the W&L wireless network to work on my Blackberry? (link)

First turn on Wi-Fi (wireless) on the device:

1. At the Home screen, press the Menu key.

2. Scroll to the Manage Connections icon and press the trackball.

3. Scroll to Wi-Fi (not all Blackberry phones have this option; if you don't see it, it's not available for your model). Press the trackball to place a check mark in the box to turn on Wi-Fi.

Then scan and connect to available networks

To scan for and connect to available networks, perform the following steps:

1. At the Home screen, press the Menu key.

2. Scroll to Set Up Wi-Fi Network and press the trackball.

3. Scroll to Next and press the trackball.

4. Select Scan for Networks. The handheld scans and displays available networks.

SELECT WLUsec

5. Press the trackball to connect.  Enter your W&L network user name and password

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 4/13/2011 1:47:24 PM - Was this helpful?
What are the troubleshooting steps when a person is locked out of WebAdvisor? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 10/1/2010 3:58:22 PM - Was this helpful?
What software does W&L license for faculty and staff? (link)

The University provides site licensing for these products on University-owned equipment:

  • Microsoft Windows Upgrades
  • Microsoft Office Professional and Enterprise
  • Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

 

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/1/2010 3:59:49 PM - Was this helpful?
My iPad or iPhone won't boot. What Now? (link)

To force restart an iPad or iPhone hold down the Sleep button and Home button simultaneously for several seconds. This causes the device to force boot.

Score: 6.0 - Updated: 6/7/2012 2:32:35 PM - Was this helpful?
Why can't I access Facebook on the wireless network? (link)

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

 

Score: 6.0 - Updated: 9/3/2010 10:10:02 AM - Was this helpful?
Can I join the W&L AD domain (network)? (link)

Faculty and staff computers will be joined to the domain by ITS personnel. Personally-owned student computers cannot be joined to the domain.

If you need to access a computer that is in the domain, you can go to http://THESTABLE.wlu.edu and access a virtual image that is in the domain. (Access requires authorization; you'll have to log in with your network username and password.)

 

 

Score: 6.0 - Updated: 6/7/2012 1:34:22 PM - Was this helpful?
I can’t access my archived e-mail (evault). Is there something I can do? (link)

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

 

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 11/22/2011 2:56:48 PM - Was this helpful?
How do I activate the 3g service on my W&L iPad? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 4/30/2014 11:30:35 AM - Was this helpful?
Word won't save as a pdf, what can I do? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 9/27/2013 9:16:23 AM - Was this helpful?
Is there an Outlook plugin for Box.com (Box at W&L)? (link)

Yes. The Outlook plugin for Box is compatible with Microsoft Outlook versions 2013, 2010 and 2007. There is no Outlook plug-in available for Macs.

More information about the Outlook plugin for Box is available here: https://wlu.app.box.com/services/browse/49/box_for_outlook

(There is a download link to the latest version available at that web address.)

Score: 6.0 - Updated: 11/14/2014 11:02:07 AM - Was this helpful?
How do I configure Firefox not to require my username and password for every W&L site I access after I've already entered it one time? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 5.5 - Updated: 6/10/2011 11:03:47 AM - Was this helpful?
Why won't BART recognise a SATA disk? (link)

Instruction:
1. Go to BIOS setting, On Board Devices, and turn off "Flash Cache Module".
2. Go to On Board Devices and change SATA Operation from "AHCI" to "ATA"
3. Save and exit BIOS
4. Use your BartPE to access the "Vista HDD" now, you will be able to see a C: Drive, back up all files.
5. If clean Install Vista from CD, change everything back in the BIOS.
 (Is it possible to do a ghost? Haven't tried yet since I couldn't find a working vista image)

Score: 5.0 - Updated: 3/8/2010 3:17:55 PM - Was this helpful?
Where can I find the map of W&L's wireless network coverage? (link)

The map of wireless network coverage is located here.

Score: 5.0 - Updated: 9/19/2012 4:02:06 PM - Was this helpful?
Why aren't there any words in the tag cloud? (link)

Probably because we flushed the logs. If we flush the logs, the tag cloud words get reset to zero. Pretty cool, eh?

Score: 5.0 - Updated: 8/8/2013 3:01:05 PM - Was this helpful?
How do I wipe out all of my personal settings on an iPad so that I can give it to another person? (link)

Settings > General > Reset > Erase All Content and Settings

You will be asked to confirm two times.

All of your applications, network settings, e-mail information and iTunes account information will be wiped off of the iPad.

Score: 5.0 - Updated: 4/22/2010 2:26:26 PM - Was this helpful?
I want a W&L email address for my club or organization. How do I go about getting one(students)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/2/2013 2:10:07 PM - Was this helpful?
Where can I find a list of classroom spaces at W&L? (link)

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

Score: 5.0 - Updated: 9/30/2015 7:48:22 PM - Was this helpful?
What devices are supported on W&L's secure wireless network? (link)

The wireless network for W&L faculty, staff and students uses a technology called 802.1x, which provides security by encrypting all network traffic.

Some older computers do not support this technology. However, most modern, up-to-date wireless devices will run on the secure wireless network:

  • Windows computers with security features enabled, including auto-updates, firewall and up-to-date operating system
  • Macintosh computers with security features enabled, include firewall and up-to-date operating system
  • Apple iPad and iPod Touch
  • Most Smart Phones with wireless capability, including iPhone, Blackberry, and Android-type phones

Game devices such as the Xbox 360 and Wii and other special-purpose network devices such as the Roku do not function on the secure wireless network. For such devices, use a wired connection, or register them for use on the wireless network.

Please note that wireless is a limited resource, and that minor disruptions are common; see Statement on Wireless Service at W&L

 

Score: 5.0 - Updated: 8/19/2011 11:53:26 AM - Was this helpful?
What are the configuration settings for W&L's secure wireless network? (link)

Whenever possible, use the tool at http://wireless.wlu.edu  to configure your device for use on W&L's wireless network.

You may need to manually configure some devices. The settings are:

  • SSIDD: WLUsec
  • Wireless Encryption: WPA2 Enterprise
  • Authentication Protocol: MS-CHAPv2/PEAP
  • Outside tunnel authentication: This should be left blank
  • Inside tunnel authentication: WLU Username and Password
  • Security certificate verification: Equifax Secure Certificate Authority
Score: 5.0 - Updated: 9/3/2010 11:07:16 AM - Was this helpful?
Why are some files unavailable in my personal web site? (link)

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

 

This will force all the rights in the public_html folder to be recalculated.

Score: 5.0 - Updated: 6/7/2012 1:38:07 PM - Was this helpful?
Why can't I use the "Edit in Browser" feature in SharePoint 2010? (link)

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/28/2012 5:59:56 PM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 5.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
How does a non W&L employee sign up for Campus Notices? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 11/14/2014 11:06:54 AM - Was this helpful?
What browsers does Box at W&L officially support? (link)

Please read the updated FAQ here: https://support.box.com/hc/en-us/articles/200519838-What-Browsers-does-Box-officially-support-

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/20/2014 12:16:20 PM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 4.3 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
How do you REMOVE/delete one person from a Contact Group in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 2/10/2014 10:27:03 AM - Was this helpful?
How do I export a test or evaluation in Sakai from one course and import it to another? (link)

There are three ways to move a quiz from one Sakai site to another. Here are the three methods:

Method #1

 

  1. Activate the Tests & Quizzes tool in the destination Sakai site.
    (Site Info > Edit Tools > check the box next to "Tests & Quizzes" > Continue > Finish.)
  2. In the old site, go into Tests & Quizzes.
  3. Below the title of the test you want to export, click on the link that says "Export".
  4. In the next screen, make sure that Content Packaging is selected.
  5. Click the Export button.
  6. Click Download.
  7. A browser window will open up with a page full of xml code. Don't worry, that's supposed to happen.
  8. In that window, go to File>Save As and save the file to your desktop. It should be named "exportAssessment.xml" That's fine, no need to change the title unless you want to add, "exportAssessmentChem106.xml" for example.
  9. Click Save.
  10. Go into the destination course.
  11. Tests & Quizzes > Assessments
  12. Click on the Import button
  13. Browse to the exportAssessment.xml file and click Open.
  14. Click Import. Depending on the size of the file, this might take a minute.
  15.  You should now see the imported test listed under Assessments.

 

Method #2 (this method will bring in ALL Tests and Quizzes from an old site)

  1. Activate the Tests & Quizzes tool in the destination Sakai site.
    (Site Info > Edit Tools > check the box next to "Tests & Quizzes" > Continue > Finish.)
  2. In the destination site, go to Site Info > Click on Import from Site > Select "I want to merge my data"
  3. Select the old course that has the test, quiz or survey you want to copy.
  4. Check the box next to Tests & Quizzes.
  5. Click on Import > Finish > Continue
  6. Click on Tests & Quizzes in the left side menu to verify that the test, quiz or survey was merged into the site.

Method #3 (This method creates a question pool that you can access in any of your course sites.)

  1. In the course site that has the assessment you want to copy, go to Tests & Quizzes.
  2. Click on Question Pools
  3. Choose Add New Pool.
  4. Fill in the Pool Name field and Save
  5. Click on Assessments.
  6. Click on the name of the Assessment that has the questions you want. You should now see the contents of the assessment.
  7. For each part in the assessment, on the right-side menu, click on Copy to Pool.
  8. Click on the name of the pool you created for these questions.
  9. Now, in the destination site, Create a new assessment. (Tests & Quizzes > Assessments > Fill in the Title field, and click on Create.)
  10. In the Add Question drop-down box, select Copy from Question Pool.
  11. Click on the name of the pool that has the questions you want.
  12. Check the Copy? checkbox on the right side for every question you want to copy to the new assessment.
  13. Click Copy at the bottom of the screen.

 

 

Applies To: Faculty

Score: 4.3 - Updated: 8/30/2012 11:34:25 AM - Was this helpful?
How do I connect to W&L wireless network with a Mac? (link)

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 10/21/2013 5:25:10 PM - Was this helpful?
I can't use the Citrix client now I have upgraded to Lion? (link)

Go to > Finder > HD > Library > Applications Support > Citrix

Delete this installation of Citrix

Log back into the Stable and after Citrix client is downloaded close the browser

Install new instance of Citrix client

Reopen browser

Applies To: Students

Score: 4.3 - Updated: 1/25/2012 2:20:31 PM - Was this helpful?
Is the EOP username and password the same as my W&L network username and password? (link)

Yes, your username is your full email address with your AD password. To change your password you would go to password.wlu.edu which will change your password for all W&L resources.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:54:17 AM - Was this helpful?
How do I repair Outlook links that won't open in the browser? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 4.3 - Updated: 7/12/2013 2:02:44 PM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
I'm in Development office and I can't print on new BizHub? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 8/22/2014 10:52:20 AM - Was this helpful?
Where do I download Box (Box at W&L) for Office 2013? (link)

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

Score: 4.3 - Updated: 11/14/2014 11:01:33 AM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 3.8 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
Windows Media Player won't play my DVD, Why? (link)

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

Score: 3.8 - Updated: 6/4/2012 2:06:44 PM - Was this helpful?
How do I connect to the W&L wireless network from my iPhone, iPod Touch or iPad? (link)
  1. Go to the Settings app
  2. Select Wi-Fi
  3. Make sure Wi-Fi is on and choose the "WLUsec" network
  4. Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
  5. When prompted to accept the network certificate, tap the Accept button
  6. Enter your device's passcode if prompted
  7. A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network

Applies To: Faculty, Staff, Students

Score: 3.8 - Updated: 11/29/2012 4:12:59 PM - Was this helpful?
How can I show a file directory listing in a folder on my web site? (link)

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Score: 3.8 - Updated: 6/7/2012 3:08:58 PM - Was this helpful?
My Mac won't connect to WLUsec. How do I fix this? (link)

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

  1. Click on your Apple icon, and go to System Preferences.
  2. In system Preferences click on the Network icon.
  3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
  4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
  5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

 

 

Score: 3.8 - Updated: 6/7/2012 2:34:38 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 3.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
How do I (ITS staff) use Teamviewer to provide remote support at W&L? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 12/2/2011 1:37:12 PM - Was this helpful?
How can I attach to WLUsec with Windows 7 if Cloudpath dosen't work? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 9/2/2011 12:30:42 PM - Was this helpful?
Where can a student look for a lost file opened from Sakai? (lost file,attachment) (link)

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

Score: 3.8 - Updated: 9/24/2013 8:12:25 AM - Was this helpful?
Why can't I delete .jar files that I saved to my home folder (H Drive)? (link)
 
 

.jar files are archive files which get marked read-only sometimes when they're created (depending on the program or method used to create them).

Just right-click on the file and remove the Read-only check. Then you should be able to delete them!

Score: 3.8 - Updated: 9/7/2012 4:04:14 PM - Was this helpful?
How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 1/15/2015 3:36:34 PM - Was this helpful?
I dialed the PhoneMail system but it won't accept my extension number. What is wrong? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 10/1/2010 2:26:17 PM - Was this helpful?
How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link)

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Score: 3.3 - Updated: 10/26/2015 1:45:47 PM - Was this helpful?
What does the person need to do on the reciving end of a call with Chat 150 Microphone to not have feedback or echo? (link)

The person you are talking to will also need to use some form of echo cancellation eitehr by using a headphone/mic or by closely controlling their speaker and microphone volumes.

Score: 3.3 - Updated: 5/25/2010 4:16:39 PM - Was this helpful?
How do I add MY e-mail address on a BizHub so I don’t have to type it in each time I scan something? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/22/2014 10:51:38 AM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
Sending to a contact group in Outlook 2010 didn't send to all members. Why? (link)

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Score: 3.0 - Updated: 8/27/2013 1:52:06 PM - Was this helpful?
How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 2.7 - Updated: 2/15/2013 1:40:21 PM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 2.7 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
How do users(staff) speed up managing files using “Open in Explorer” in their SharePoint site through Windows standard interface? (link)
( Restricted to authenticated ITS users. )
Score: 2.5 - Updated: 12/11/2012 10:31:40 AM - Was this helpful?
Why won't Box sync work on my Mac running 10.6.8? (link)

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

Score: 2.5 - Updated: 12/1/2014 9:13:54 AM - Was this helpful?
How can a professor re-gain access to a previous term's course folder structure on the "L: drive" (mfsacad1/acadshared)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 2.3 - Updated: 9/17/2012 4:02:10 PM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 2.1 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
When user logs in to check their quarantine queue, they are unable to select a message. The error they receive is that the message does not exist in their queue and they are logged in as the wrong user. The error message suggests they log out and login again, but the problem remains. (link)

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as
a@b.com.
2.) In the user's inbox there are two digests, one for
a@b.com and one for c@b.com.
3.) The user is clicking on a message in the
c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as
a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

Score: 1.3 - Updated: 3/8/2010 3:20:31 PM - Was this helpful?
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero