Go to > Finder > HD > Library > Applications Support > Citrix

Delete this installation of Citrix

Log back into the Stable and after Citrix client is downloaded close the browser

Install new instance of Citrix client

Reopen browser

Applies To: Students

• Make the desktop image smaller (exit full-screen mode).
• Drag the window so it splits both monitors.
• Double click the title bar and it should detect both monitors and display on both.
• It should remember you have dual monitors in the future and just go right to it.

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

Applies To: Faculty, Staff, Students

Virtual applications and/or desktop may be accessed through the following website. Log in with your W&L network username and password:

http://myvi.wlu.edu

Please log off when you are finished, to free up resources for others.

Once you've logged into Sakai, click on the More Sites tab. Classes that might have been listed in the tabs across the top previously might show now only under the More Sites tab.

A Thin Client is a device similar to a PC but with fewer moving parts.  The operating system is usually secured to disallow users from making any permanent changes and often is configured to connect directly to a Virtual Desktop image.  A properly configured W&L Thin Client may be used as a personal desktop computer or in a lab/ classroom environment to access Virtual Desktop Images.

Microsoft Office Outlook is one of the programs in the Microsoft Office Suite and is often called the 'full Outlook client.' The full Outlook client is installed on University office computers running Microsoft Windows. Outlook is the primary application used by employees of the University for access to their University provided Exchange email account.

Applies To: Faculty, Staff

Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

1. Go to: Start|Control Panel|Mail
2. Click on Show Profiles
3. Click the Add button
4. Enter a profile name: (suggest something like "Off-campus username")
5. Then check the box next to: Manually configure server settings or additional server types.
6. Click Next
7. Select Microsoft Exchange
8. Click Next
9. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
10. In the field labeled "User Name" type: username (this is your network login ID)
11. Click the More Settings button
12. Go to the Connection tab
13. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
14. Click on the Exchange Proxy Settings button
15. Enter the following information:
16. https://autodiscover.wlu.edu
17. Check the box next to Connect using SSL only
18. UNcheck the box next to Only connect to proxy servers that have this…
19. Enter the following information:
20. msstd:autodiscover.wlu.edu
21. Check the box next to On slow networks, connect using HTTP first…
22. Choose NTLM Authentication for Proxy authentication Settings

Applies To: Faculty, Staff, Students

To force restart an iPad or iPhone hold down the Sleep button and Home button simultaneously for several seconds. This causes the device to force boot.

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Instruction:
1. Go to BIOS setting, On Board Devices, and turn off "Flash Cache Module".
2. Go to On Board Devices and change SATA Operation from "AHCI" to "ATA"
3. Save and exit BIOS
4. Use your BartPE to access the "Vista HDD" now, you will be able to see a C: Drive, back up all files.
5. If clean Install Vista from CD, change everything back in the BIOS.
 (Is it possible to do a ghost? Haven't tried yet since I couldn't find a working vista image)

Probably because we flushed the logs. If we flush the logs, the tag cloud words get reset to zero. Pretty cool, eh?

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

• In Outlook, open up the message (sent or received).
• In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
• Enter the person’s E-mail address to forward the E-mail as an attachment and send.

1. In Outlook, click on File > Options > Mail.
2. Click on Signatures.
3. Click the New button.
4. Type a name for your signature and click on OK.
5. In Choose Default Signature:
6. Select e-mail signature.
7. Select if you want your signature added to New messages.
8. Select if you want your signature added to Replies/Forwards.
9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

How to import your class schedule into Outlook 2007

1- Go to http://webadvisor.wlu.edu in your web browser.

2- Click on Log In and then enter your username and password; click submit.

3- Select the appropriate category: Students or Faculty

4- Select "Outlook Class Schedule Import"

5- You should receive a file in .ics format in your Outlook Inbox. The sender will be "Registrar"

6- Open the message in a separate window by double-clicking on it.

7- Right-click on the attachment and choose "Open", or skip to step 12.

8- Outlook will prompt you to add the calendar to Outlook.

9- Click "Yes".

10- The calendar will now be available in Outlook, and it will be named as your username. Right-click on the calendar name and rename it to the course and section number.

11- There should be a checkbox next to the calendar name in the left-side menu. Uncheck the box when you don't want it to display; check it when you do.

12-It has been pointed out that the search assistant will not see this separate calendar when trying to schedule a meeting.  If you want the search assistant to work, you will have to import into your primary calendar.  Continue reading for how to do this.

13- Open you email message, right click the attached file, and "Save as..." to a folder you can access.

14- Go into Outlook, click on the "File" dropdown menu, and select "Import an iCalendar (.ics) ...".  Then browse to and select the emailed file that you saved in the previous step.

15- When asked "Do you want to open this calendar as a new calendar or import its items into your calendar", select "Import".

16- The imported class schedule will now be part of your primary calendar.

Applies To: Faculty, Students

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

1. Click on your Apple icon, and go to System Preferences.
2. In system Preferences click on the Network icon.
3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

Outlook 2010/2013

1. While logged in to Outlook select File Tab and click on Account Settings.
2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
3. In the Change E-mail Account window select the More Settings button.
4. Navigate to the Advanced tab.
5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
6. Enter the name of the shared mailbox and select OK.
7. Select OK again and close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
1.  
   • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
   • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

Applies To: Students

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.