Mozilla Firefox is a web browser.

Mozilla Firefox is located on the American Paint and the American Saddlebred, and the Morgan images in the Stable.

FireFox version 30.0 breaks Windows authentication.  Look for the resource document to the right for the fix.

Applies To: Faculty, Staff

This error occurs sometimes when using Firefox or Safari to access your Outlook Live account. Here's how to fix the problem:

In Firefox, go to tools, options, then click the privacy tab and click "remove individual cookies".  Then search for outlook and delete all OUTLOOK.COM cookies.  It should now work.  This method may vary in different browsers and versions of firefox.

In Safari, go Preferences/Security/Show Cookies and delete all OUTLOOK.COM cookies.

*Do NOTdelete ALL Cookies - just the outlook.com ones!*

Applies To: Students

Applies To: Faculty, Staff

In a web browser, go to go.wlu.edu/webadvisor

Point your Web browser to go.wlu.edu/fax.

Applies To: Faculty, Staff

Through Annie at: http://annie.wlu.edu:80/record=b1694155

Directly at: http://ezproxy.wlu.edu/login?url=http://proquest.safaribooksonline.com/?uicode=washleeu

Safari Books Online provides the full text of books and other print resources, and is available to all W&L faculty, students and staff. Many books on information technology are included in the collection, which includes reference sources from many of the leading technology publishers, including Adobe, Microsoft, O'Reilly, QUE and Sams. Featuring more than 12,000 titles, it covers Office 2010, Adobe graphics applications, Java, Web development, Windows, XML, Linux/Unix, and more.

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

1. You can use the Course Distribution Lists that are available in the Global Address List (GAL) in Outlook or Entourage. The courses are listed alphabetically by discipline. The format is Chem 106_01 Spring 2009-10.
2. In Sakai, you can use the Announcements tool to send e-mails. Choose High Priority to send e-mail to all participants of the site.
3. In Sakai, use the EMail Archive tool. You will have to add the EMail Archive tool in the Site Info > Edit Tools screen.
4. In Sakai, use the Mailtool too. You will have to add the Mailtool tool in the Site Info > Edit Tools screen. Note: The Mailtool has been deprecated by the Sakai Foundation. The tool is no longer supported and may not be included in future releases.

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

1. Dial your PhoneMail direct access number
2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
3. Dial your password and press "#".
4. Follow the PhoneMail prompts for options available to you.

   TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Mail merges can be done in Word.  If you need assistance please contact the Information Desk at X 4357 or enter a ticket in WebHelpDesk.  See Related Resources if using Word 2010.

Applies To: Students

Applies To: Students

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Here’s a couple of advanced troubleshooting tips:

1. Make sure you run Cloudpath from Safari or Firefox. Cloudpath does not work correctly with Google Chrome.
2. Go to the Apple > System Preferences > Network > Airport > Advanced > Airport and remove “WLUsec” and “WLU”.
3. Go to the Apple > System Preferences > Network > Airport > Advanced > 802.1x > User Profiles > “-” key will delete “WLUsec profile.”
4. Select “Ok”
5. Select “Apply”
6. Select “Turn Airport Off” for about a minute. This is the equivalent of starting over.
7. Select “Turn Airport On”
8. Choose the “WLU” wireless network
9. Log in to the portal and re-run Cloudpath from wireless.wlu.edu

Outlook 2010/2013

1. While logged in to Outlook select File Tab and click on Account Settings.
2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
3. In the Change E-mail Account window select the More Settings button.
4. Navigate to the Advanced tab.
5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
6. Enter the name of the shared mailbox and select OK.
7. Select OK again and close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
1.  
   • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
   • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Applies To: Faculty, Staff

Broadcast Mail is a special e-mail message containing urgent or official information from the University. Anyone at W&L can initiate a Campus Notice; only authorized personnel can send Broadcast Mail.

Go to Firefox ‘Tools” menu, select ‘clear recent history’.  Check all boxes you want cleared.

https://illiad.wlu.edu/ using W&L network ID and password.

W&L faculty, staff, and students.

Virtual applications and/or desktop may be accessed through the following website. Log in with your W&L network username and password:

http://myvi.wlu.edu

Please log off when you are finished, to free up resources for others.

Applies To: Faculty, Staff, Students

Camtasia Player is on the American Saddlebred image in the Stable.

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

In your e-mail from Care.com there is a statement.

"At Care.com, we do not send unsolicited emails. If you no longer want to receive these emails, please modify your group communication preferences."

Log in and adjust your preferences.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

In your browser, go to http://go.wlu.edu/datareporting

Applies To: Faculty, Staff

You have two options:

http://box.wlu.edu

http://wlu.box.com

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

• typing “about:config” in the address bar
• clicking “I’ll be careful, I promise!”
• searching for the Preference Name:  network.auth.allow-subresource-auth
• Click the “1” next to that in the Value column and change to “2”
• click OK. 

Once you refresh the page it will prompt for login. 

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Applies To: Faculty, Staff

Applies To: Faculty, Staff, Students

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

Applies To: Students

Outlook 2011

1. While logged in to Outlook select Tools and then Accounts.
2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
3. In the Advanced window select the Delegates tab.
4. Navigate to the People I am delegate for section.
5. Click Add or + button.
6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
7. Highlight the mailbox name then click OK and OK to close all previous windows.
8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

In Microsoft

At any time, you can change or revoke someone's access permissions to your contacts folders.
1. In Contacts, in the Navigation Pane, right-click the contacts folder for which you want to change permissions.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder for which you want to change access permissions.
2. Click Change Sharing Permissions.
3. Do one of the following:
• Revoke or change access permissions for everyone
1. On the Permissions tab, in the Name box, click Default.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
• Revoke or change access permissions for one person
1. On the Permissions tab, in the Name box, click the name of the person whose access permissions you want to change.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
3. Repeat step 2 for each person whose access permissions you want to modify.

Applies To: Staff

• In Outlook, open up the message (sent or received).
• In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
• Enter the person’s E-mail address to forward the E-mail as an attachment and send.

1. In Outlook, click on File > Options > Mail.
2. Click on Signatures.
3. Click the New button.
4. Type a name for your signature and click on OK.
5. In Choose Default Signature:
6. Select e-mail signature.
7. Select if you want your signature added to New messages.
8. Select if you want your signature added to Replies/Forwards.
9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Sometimes you will get a bounce back from an e-mail address that you have used before. Please forward as an attachment the bounce back to mtrimmer@wlu.edu.  If it is determined that there is an invalid address that has gotten into your auto-complete address list you will need to remove the invalid address and manually enter correct address.

To remove the bad address you will need to remove the Name@address.com entry in you auto-complete list (the list of address that come up when you start typing in the To field). To remove the entry start typing “N” in the To field of a new message, use the arrow keys to move up and down the list until Name@address.com is highlighted, and press the Delete key.

After this you can manually type the address once and it will then again be in you auto-complete list, this time with the correct address.

Applies To: Faculty, Staff

There is a problem running the latest version of FlipShare (the software that manages all your Flip videos) on older PCs. Basically, the software detects the processor on your computer and if your processor is not up to its standard, it will shut down, giving you an error message. 

The solution is to download and install the older version of Flipshare. First uninstall Flipshare (Control Panel>Add/Remove Programs), then download and install "Flip Video For PC" v3.7 from here:

http://www.theflip.com/app/prius/37/update/"

Applies To: Faculty, Staff, Students

Go to http://www.microsoft.com/en-us/download/details.aspx?id=18275 and download the appropriate plug in for your PC or contact the ITS Information Desk at extension 4357 and ask for someone to help you install it.

Applies To: Faculty, Staff

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

There's not a direct way from the file menu, but you can do the following to save that group as a distribution list:

1. In the e-mail message you want to copy the names from, highlight the names in the To or Cc box.

2. Right-click and select Copy.

3. On the File menu, click on the down arrow next to NEW, and then select Distribution List.

4.  In the "Name" box, type a name for the distribution list.

5. Click "Select Members".

6. In the Members field, right-click, choose "Paste" and then OK. 

7. Click the "Save and Close" button to create the distribution list.

The first time you send to the distribution list, you will have to click CTRL + K, or the "Check Names" button to make the name of the list auto-complete.

Please follow the detailed and illustrated instructions in the Related Resources.

Applies To: Faculty, Staff

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

Applies To: Students

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Applies To: Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Prospective students access using their personal e-mail address.  The one they used when they applied.  Prospective students create an account (GHQ Applicant Portal "Account Creation" page) and are then sent a 5 digit pin in an email, incuding a link back to the portal where they create a password.

In Outlook 2007,  Click File > Options: Other (tab) and check the little box that indicates it will delete messages on Exit.

In Outlook 2010/2013, Click File > Options > Advanced and under "Outlook Start & Exit" check "Empty Deleted Items Folder When Exiting Outlook".

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

This is from an on-line forum...

Outlook does not download any pictures by default for HTML emails. Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures. In 2010 to enable images for HTML:

1. Click on the new "File" tab
2. Click on "Options"
3. Click on "Trust Center"
4. Clicn on "Trust Center Settings"
5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
6. Click the OK button
7. Exit Outlook 2010
8. Close all your applications and save your work.
9. Restart the computer.

Applies To: Faculty, Staff

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Applies To: Faculty, Staff, Students

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

You can check updates to your Sakai sites on your smart phone! Just 

go to http://sakai.wlu.edu/portal/pda and log in. This interface 

makes it much easier to check on your classes when you're not at 

your computer.

Applies To: Faculty, Students

1. Within your IMAP client add a new mail account
2. For the full name field enter the shared mailbox name (or the name you would like to display when an email is sent from this account)
3. For email address enter the SMTP email address for the shared mailbox.
4. For password enter your own password
5. For username enter ad/youraccountname/shared-mailbox-name (ex: ad/smithj/shredmail). Set account type to IMAP
6. Set incoming mail server to owa.wlu.edu
7. Set connection security to SSL/TLS using port 993
8. Set the Outgoing Server to use SMTPA, and use your email/password for authentication.  You will not acutally use this, but most IMAP connection require this step.

Applies To: Faculty, Staff

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as a@b.com.
2.) In the user's inbox there are two digests, one for a@b.com and one for c@b.com.
3.) The user is clicking on a message in the c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

Applies To: Faculty, Staff

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it