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I spilled something on my laptop what should I do (WHD)? (link)

First turn your computer off, unplug it from the power source and take out the battery.

Second, lay the computer on a paper towel in a manner in which the liquid will drain out.

Third, take out as many components as you can (keyboard, harddrive, Dvd/CD and memory usually) and towel these parts off and leave everything to dry for 24 to 48 hours.

Forth, Check your warranty. Your computer will probably only be covered by the warranty if it has accidential coverage.  If you do not have a copy of your warranty at hand you can call your computers manufacturer.  They will be able to look up the warrenty information using your computers service tag.

If you have killed the motherboard of your computer with liquid, the hard drive is usually still okay. Take it to the Information Desk to see if any data can be retrieved.

Score: 100.0 - Updated: 6/7/2012 2:42:55 PM - Was this helpful?
How do I end up with multiple tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 75.0 - Updated: 10/18/2010 3:39:12 PM - Was this helpful?
How do I "merge" (link) tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 74.3 - Updated: 1/28/2011 10:47:29 AM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 7.5 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
How do I get my laptop computer to display on the projector? (link)

Most laptop computers require you to turn on the external monitor output in order to send the computer image to the projector.
  
Follow these steps for WINDOWS based laptops:
-Be sure you have a proper cable connected from your laptop's external monitor port directly to the projector or to the classroom podium connectors.
-Press and hold the Fn key on your keyboard (usually located in the lower left).
-Press the specific key for your laptop (F1-F12) that controls your external monitor port.  The key is usually indicated by an external monitor icon or the words "CRT/LCD".  For example, on a Dell laptop the proper keystroke combination is Fn+F8. Other brands may use Fn+F5, Fn+F7 or another combination.  Check your owner's manual if you are unsure.
-Repeat the keystroke combination if the laptop does not project after the first attempt.

ForMAC laptops:
-An adaptor cable is usually necessary to connect a MAC laptop to one of the classroom systems or directly to a projector. There are several different styles that are model dependent.  This cable normally comes with your laptop.  See your owner's manual for more details.
-Hook the adaptor cable directly to the projector or to the classroom podium connectors.
-It is best to turn on your MAC laptop after making the proper cable connections.  The laptop will see the external monitor and set itself up to send an image to it.

Score: 7.5 - Updated: 3/9/2010 10:49:26 AM - Was this helpful?
How do I save data files on a "frozen" classroom PC or laptop from the ITS laptop pool? (link)

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:

 

Score: 5.5 - Updated: 3/8/2010 3:19:06 PM - Was this helpful?
How do I configure my personal Windows laptop to do wireless printing to BizHubs? (link)
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Score: 4.3 - Updated: 9/25/2014 9:42:14 AM - Was this helpful?
How do I get my laptop (PC) to project my monitor image on the screen when using a projector? (link)

Once you have the laptop and projector connected you might find you only see the monitor display or the screen.  On many Dell laptops you hold the Fn key and press F8 to cycle through the various monitor modes.One will be only your monitor, one only the projection, and one both monitor and projection.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 10/1/2010 3:53:39 PM - Was this helpful?
How do I configure my personal MAC laptop to do wireless printing to BizHubs? (link)
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Applies To: Students

Score: 3.3 - Updated: 9/25/2014 9:42:33 AM - Was this helpful?
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