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Is there a personal long distance policy for phones? (link)
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Applies To: Faculty, Staff

Score: 100.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 85.0 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 80.0 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 80.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 80.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
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Score: 78.6 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 77.5 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
My phone is not working, what should I do? (link)

First, unplug the phone from the wall jack and from the back of the phone and then reconnect them.  Many times this will correct the problem.  If this doesn't work, please call the help desk at 4357 or email help@wlu.edu  to report the line not working.

Applies To: Faculty, Staff

Score: 77.5 - Updated: 7/25/2013 9:09:35 AM - Was this helpful?
What are the rules and regulations for me (student) using the phones? (link)

• You will be billed for unanswered long distance calls if you listen to a ring or busy signal for 30 seconds or more (approximately 4 rings) after completion of dialing. You will be charged for a one minute call. Credit will not be issued for these calls.
• Students must not bill calls directly to their residence hall telephone number (i.e., accepting collect calls and third party calls). The cost of the call plus a handling fee of $20.00 will be charged to the extension to which the call has been billed.
• University telephones must not be removed from their assigned locations. The ROLM-phone will not work with any other system. The actual cost to replace a missing phone or phones damaged beyond repair will be charged to resident of the room. Phones will not be replaced until a report has been filed with the Telecommunications Office.
• If you damage or deface your phone, a charge for damages, time, and materials will be made against your account for any repairs (usually a minimum of $50).
• Students must keep the phones plugged in at all times. If a phone is detected unplugged, a $5.00 fee will be charged. Unplugged phones create problems for our system. The Do Not Disturb (DND) feature has been provided to help you avoid this fee.
• Be aware that some 800 number calls convert to toll calls (900 number). If you connect with one of these numbers, the cost of the call will be passed along to you. Direct dialing of 900 number services is blocked in our system.
• If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact W&L's Telecommunications Office in person. You will be responsible for all calls made prior to your notification in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately.

Applies To: Students

Score: 77.5 - Updated: 10/4/2010 9:16:04 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 76.7 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
What can you tell me (student) about billing for my phone? (link)

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Score: 76.0 - Updated: 10/4/2010 9:16:32 AM - Was this helpful?
As a student how do I find answers about my phones features? (link)

Search the feature and the Rolm.  So you would search the key words of hold and Rolm to get your answer.

Applies To: Students

Score: 76.0 - Updated: 10/4/2010 8:48:02 AM - Was this helpful?
What is the phone number for M41? (link)
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Score: 76.0 - Updated: 4/29/2014 1:06:42 PM - Was this helpful?
My phone doesn't ring. What should I do? (link)
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Applies To: Faculty, Staff, Students

Score: 75.0 - Updated: 10/1/2010 2:01:25 PM - Was this helpful?
What can you tell me about my (student) phone in my campus residence? (link)

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

Score: 75.0 - Updated: 10/1/2010 3:18:29 PM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 75.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
As a student what type phone do I have on campus? (link)

The phone is a ROLM phone 120.

Applies To: Students

Score: 75.0 - Updated: 10/4/2010 8:46:57 AM - Was this helpful?
What can you tell me (student) about the rates for my campus phone? (link)

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

Score: 75.0 - Updated: 10/4/2010 9:06:20 AM - Was this helpful?
How do I use FLASH feature on my phone if I live off campus? (link)

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

Score: 74.3 - Updated: 10/4/2010 9:32:01 AM - Was this helpful?
What are some important notes for me (student) living on campus when using my University phone? (link)
  • Because the system offers PhoneMail, call waiting is not available.
  • To dial any campus extension, dial only the last four digits.
  • On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Score: 73.3 - Updated: 10/4/2010 8:42:57 AM - Was this helpful?
What general phone information do you have for those living in a Fraternity and the International House? (link)

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

Score: 73.3 - Updated: 10/4/2010 9:28:53 AM - Was this helpful?
What telephone service is recommended for coverage? (link)

The current recommended service is with Verizon.

Score: 70.0 - Updated: 10/1/2010 3:29:23 PM - Was this helpful?
How do I access my Phonemail from home or other off campus location? (link)

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Score: 70.0 - Updated: 1/29/2013 11:51:39 AM - Was this helpful?
What can you tell me (student) about the 911 service? (link)

W&L’s system is linked directly to the area Emergency 911 notification system. 911 should only be used in life threatening situations. Minor emergency calls should be placed to University Security at 8999 from any W&L extension. You may place a call to E-911 by dialing 9+911. In most cases, the E-911 dispatcher will see the phone number you are dialing from and your location on their dispatch screen.

If you accidentally dial 911, please don’t hang up. Simply identify yourself and tell them there is no emergency at your location. There are cases when 911 is accidentally dialed, especially on international calls which require a 9-0-11 prefix or when using a fax machine. If you hang up, the 911 dispatcher is obligated to pursue the call to try to determine if there is an actual emergency.

Be sure to dial carefully. If you unintentionally contact a 911 dispatcher, please explain your mistake to them and you will have played an important role in making the system work properly (and you won’t be responsible for emergency crews rolling up to your dorm on a false alarm).

Applies To: Students

Score: 70.0 - Updated: 10/4/2010 9:27:28 AM - Was this helpful?
What can you tell me (student) about the directory listing? (link)

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

Score: 70.0 - Updated: 10/1/2010 3:28:44 PM - Was this helpful?
What are the dialing instructions for me (student)? (link)

The following instructions will help you complete your calls on the W&L phone system:

To Call Another W&L Phone Extension:

Dial the last four digits

To Call a Local Number Off Campus:

Dial 9, wait for dial tone and dial the seven digit number

Local exchanges include: 258-Glasgow; 261, 264-Buena Vista; 291-Natural Bridge; 348-Brownsburg; 458, 460, 461, 462, 463, 464-Lexington.

To Call Long Distance (Direct Dial):

Authorization codes are required for long distance service. Dial 9 + 1 + (area code) + (phone number), wait for double beep, + (authorization code).

To Call Long Distance (Calling Card):

You may use a calling card to access the long distance carrier of your choice by following the instructions listed earlier in this handbook under “Long Distance Service.”

To Make International Calls

Dial 9 + 011 + (country code) + (city routing) + (local phone number), wait for double beep + (authorization code). Please be very careful when dialing international calls. Misdialing the initial digits can result in an inadvertent call to Emergency 911 services.

To Make Local or Long Distance Directory Assistance Calls:

Dial 9 + 1 + (area code) + 555-1212, wait for double beep, + (authorization code). The charge for this call is the prevailing rate at the time.

900 calls and 411 directory assistance calls are blocked.

Applies To: Students

Score: 70.0 - Updated: 10/1/2010 3:30:13 PM - Was this helpful?
What are the tips on avoiding additional late fees for me (student)? (link)
  1. Pay your bill on time.
  2. When calling long distance, do not let a phone ring for more than 30 seconds (approximately 4 rings). This is especially important when making international calls.
  3. Do not accept collect or third party calls.
  4. Do not place 800 number calls that convert to toll calls.
  5. Do not share your authorization code.
  6. Do not damage or deface any part of a phone provided by the University.

Applies To: Students

Score: 70.0 - Updated: 10/1/2010 3:32:11 PM - Was this helpful?
What are the general features for the student on campus resident telephones? (link)

All on-campus student phones are installed and ready for use. The phone is a ROLM phone 120 with the following features:

  • Single-line digital telephone with 12 special function buttons
  • Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
  • One button to indicate line is in use
  • One-way speaker (you can hear but not speak)
  • Two spare buttons to access many other options
  • Four-digit dialing on campus
  • PhoneMail (Rolm's voice mail)
  • Do Not Disturb (DND) feature

Applies To: Students

Score: 70.0 - Updated: 10/4/2010 8:43:48 AM - Was this helpful?
How do I record a personal greeting using Phonemail? (link)

RECORDING YOUR PERSONAL PHONEMAIL GREETING

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 1 for Change Greeting
  4. Press 1 for Regular Greeting
  5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
  6. Record Greeting
  7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

Score: 42.5 - Updated: 10/4/2010 9:00:40 AM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 41.7 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
Can I change my phone to ring only 1 or 2 times and then go to PhoneMail? (link)
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Applies To: Faculty, Staff, Students

Score: 38.8 - Updated: 10/1/2010 2:28:47 PM - Was this helpful?
In what rooms can I use the conference (teleconference)phone in Leyburn Library? (link)

You can currently use rooms 40, 41, and 47.

 

Score: 38.3 - Updated: 10/1/2010 10:29:38 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M40? (link)

Currently you plug the phone both phone and power cord into the wall.

Score: 38.0 - Updated: 10/1/2010 10:29:16 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M41? (link)

You plug the phone cord and the power into the center of the table.  Use the adaptor for the power cord.

Score: 38.0 - Updated: 10/1/2010 10:29:10 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M47? (link)

You plug the phone cord and power into the wall jack located behind the podium.

Score: 38.0 - Updated: 10/1/2010 10:29:01 AM - Was this helpful?
How do I place a conference (teleconference)call using the conference phone in Leyburn Library? (link)

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:


1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

Score: 37.7 - Updated: 9/7/2011 11:25:30 AM - Was this helpful?
How many parties can I contact with the conference (teleconference)phone in Leyburn Library? (link)

A conference call allows up to eight parties in a conversation.

Score: 37.7 - Updated: 10/1/2010 2:53:01 PM - Was this helpful?
How can I check my PhoneMail while I am away from campus? (link)
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Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/1/2010 2:01:05 PM - Was this helpful?
I dialed the PhoneMail system but it won't accept my extension number. What is wrong? (link)
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Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/1/2010 2:26:17 PM - Was this helpful?
The PhoneMail lady says that my mailbox is protected. What has happened and how did it get that way? (link)
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Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/1/2010 2:28:29 PM - Was this helpful?
How do I access my Phonemail from on campus? (link)

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

  1. Dial your PhoneMail direct access number
  2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
  3. Dial your password and press "#".
  4. Follow the PhoneMail prompts for options available to you.

    TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/1/2010 2:33:41 PM - Was this helpful?
How do I change my Phonemail password? (link)

To change your password:

  1. Access your PhoneMail box
  2. Press 9 for Mailbox Options
  3. Press 3 to Change Your Password
  4. Enter your new password then press #
  5. Wait for PhoneMail to verify your new password
  6. Hang up or press * 7 6 to log off of the system

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/4/2010 8:59:51 AM - Was this helpful?
How do I set up my name using Phonemail? (link)

IDENTIFYING YOUR MAILBOX WITH YOUR NAME

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 4 to Record Name (RECORD FIRST AND LAST NAME ONLY)
  4. Press 1 to begin recording
  5. Press * # when done

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/4/2010 9:00:23 AM - Was this helpful?
How do I listen to my messages using Phonemail? (link)

LISTENING TO YOUR PHONEMAIL MESSAGES

  1. Access your PhoneMail box
  2. Press 3

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 8/13/2010 11:59:12 AM - Was this helpful?
What do I do with my Phonemail message after I have listened to it? (link)

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/4/2010 9:01:09 AM - Was this helpful?
How do I move forward or back in my Phonemail message? (link)

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/4/2010 9:00:58 AM - Was this helpful?
Can I do anything else after I delete or save a phonemail message? (link)
  • Press 1 to record and send an answer to the message sender OR
  • Press 70 to call the person who sent you the message OR
  • Press 9 to forward the message to another extension OR
  • Press # to continue to the next message

Applies To: Faculty, Staff

Score: 35.0 - Updated: 9/29/2010 9:11:57 AM - Was this helpful?
How do I use Phonemail as an appointment reminder (future delivery)? (link)

You can use the Futrue Delivery function of VoiceMail to leave someon (yourself included) a message about important future appointments.  At the time you decide, the message will be placed in the proper PhoneMail box.

1.  Acces you PhoneMail box.
2.  Press 1 for Record
3.  Record message and press *#
4.  Enter an extension number (your own if this message is for you) and pres ##
5.  Press 3 for Special Delivery
6.  Press 4 for Future Delivery and press ##
7.  Press 1 for One-Time Delivery
8.  Press the appropriate numbers for the Month and press ##
9.  Press the appropriate numbers for the Date and press ##
10. Press the appropriate numbers for the Time and press ##
11. Choose 1 for AM or 2 for PM and press  #
12. Press # to say that the schedule is correct
13. Press # to complete the operation

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/4/2010 9:01:38 AM - Was this helpful?
How do I mark a Phonemail message as urgent? (link)

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

 

Applies To: Faculty, Staff

Score: 35.0 - Updated: 9/29/2010 9:26:46 AM - Was this helpful?
How do I forward a PhoneMail message? (link)

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/4/2010 9:01:53 AM - Was this helpful?
How do I change to abbreviated PhoneMail prompts? (link)

When you become more familiar with the PhoneMail system, you may want to select abbreviated prompts.  To change to abbreviated prompts:

      1.     Access your PhoneMail box
2.     Press 9 for Mailbox Options
3.     Press 2 for Prompt Level
4.     Press 2 for Abbreviated Prompts

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 10/4/2010 9:02:04 AM - Was this helpful?
How do I transfer my line into PhoneMail? (link)

#9 7070 hang-up and your light will be flashing

Applies To: Faculty, Staff

Score: 35.0 - Updated: 9/29/2010 9:45:08 AM - Was this helpful?
How do I cancel forwarding to PhoneMail? (link)

##9 hang-up and the light will stop flashing

Applies To: Faculty, Staff

Score: 35.0 - Updated: 9/29/2010 9:46:01 AM - Was this helpful?
How do I transfer a caller into someone's PhoneMail? (link)

Transfer (XFER)
7070
Extension #
(of person you are calling)
Hang-up

Applies To: Faculty, Staff

Score: 35.0 - Updated: 9/29/2010 9:49:25 AM - Was this helpful?
How do I create a phonemail distribution list? (link)

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

Score: 35.0 - Updated: 10/4/2010 9:01:26 AM - Was this helpful?
Which smartphones are supported on campus (Faculty/Staff)? (link)

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

Score: 17.5 - Updated: 6/6/2013 9:35:32 AM - Was this helpful?
Is there an internet use policy? (link)
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Score: 15.0 - Updated: 8/27/2013 2:04:44 PM - Was this helpful?
What is the Personal Directory on my NEC phone? (link)
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Score: 10.0 - Updated: 4/30/2014 11:39:50 AM - Was this helpful?
How do I use the Personal Directory on my NEC phone? (link)
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Score: 10.0 - Updated: 2/21/2014 10:23:16 AM - Was this helpful?
How do I access the Personal Directory on my NEC phone? (link)
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Score: 8.6 - Updated: 2/21/2014 10:11:46 AM - Was this helpful?
How do I add a Personal Directory entry on my NEC phone? (link)
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Score: 7.5 - Updated: 2/26/2014 3:14:08 PM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
Can I publish a personal HTML homepage? (link)

Yes. To publish a personal homepage, follow the follwing steps:

  1. In your H: drive, create a new folder named "public_html"
  2. Open the properties of the public_html folder
  3. Open the Security tab
  4. Select the "WWW" user entry
  5. Toggle on the "Read/Execute" rights for the WWW user and save
  6. Send an email to Jeff Knudson jknudson@wlu.edu requesting that your site be registered with the web servers

Mac users will need to access a Windows computer image at MyVI to complete this proceedure.

Your hompage URL will be in the format: http://home.wlu.edu/~username w

here "username" is your user name.

This site supports only static HTML documents.

Score: 7.5 - Updated: 10/22/2015 3:11:44 PM - Was this helpful?
How do students long into Outlook Resources? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
What do I do if the internet diagnostics policy is not working? (link)
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Score: 7.5 - Updated: 3/20/2014 9:17:32 AM - Was this helpful?
How do I create a personal group in Office365 (students)? (link)
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Applies To: Students

Score: 6.0 - Updated: 1/9/2015 9:41:19 AM - Was this helpful?
What are the Softkeys on my NEC phone? (link)
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Score: 6.0 - Updated: 2/21/2014 8:35:13 AM - Was this helpful?
How do I wipe out all of my personal settings on an iPad so that I can give it to another person? (link)

Settings > General > Reset > Erase All Content and Settings

You will be asked to confirm two times.

All of your applications, network settings, e-mail information and iTunes account information will be wiped off of the iPad.

Score: 5.0 - Updated: 4/22/2010 2:26:26 PM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
Can I borrow a cell phone for international use? (link)
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Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/4/2010 9:40:55 AM - Was this helpful?
Why are some files unavailable in my personal web site? (link)

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

 

This will force all the rights in the public_html folder to be recalculated.

Score: 5.0 - Updated: 6/7/2012 1:38:07 PM - Was this helpful?
How do I set up my Motorola phone for email? (link)
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Score: 5.0 - Updated: 5/28/2015 3:45:17 PM - Was this helpful?
How do I place a call on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:40:14 AM - Was this helpful?
How do I answer a call on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 8:28:12 AM - Was this helpful?
What is Call History on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:40:06 AM - Was this helpful?
How do I view Placed Calls on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:39:59 AM - Was this helpful?
How do I transfer a call on my NEC phone? (link)
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Score: 5.0 - Updated: 4/30/2014 11:39:16 AM - Was this helpful?
How do I pick up a call on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 9:57:51 AM - Was this helpful?
How do I use the Corporate Directory on my NEC phone? (link)
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Score: 5.0 - Updated: 2/21/2014 10:44:18 AM - Was this helpful?
How do I know I have a call waiting on my NEC phone? (link)
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Score: 5.0 - Updated: 2/24/2014 9:16:38 AM - Was this helpful?
What does the HELP key do on my NEC phone? (link)
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Score: 5.0 - Updated: 2/24/2014 9:50:01 AM - Was this helpful?
What is the UC Client associated with the NEC phone? (link)
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Score: 5.0 - Updated: 5/30/2014 9:27:42 AM - Was this helpful?
How do I change my ringtone on my NEC phone? (link)
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Score: 5.0 - Updated: 3/10/2014 11:03:58 AM - Was this helpful?
Can I forward to an outside line from my NEC phone? (link)
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Applies To: Faculty, Staff

Score: 5.0 - Updated: 4/23/2014 10:25:27 AM - Was this helpful?
How do I use a network printer from a personal device, or from off campus? (link)
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Score: 5.0 - Updated: 8/17/2015 10:53:05 AM - Was this helpful?
How do I configure my personal Windows laptop to do wireless printing to BizHubs? (link)
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Score: 4.3 - Updated: 9/25/2014 9:42:14 AM - Was this helpful?
How do I listen to my messages on the new phone system from off campus? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 3/22/2011 1:40:42 PM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 4.3 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
How do I adjust the basic settings on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 8:55:28 AM - Was this helpful?
How do I view a Missed Call on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 9:05:22 AM - Was this helpful?
How do I view Received Calls on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 9:05:52 AM - Was this helpful?
How do I place a conference call on my NEC phone? (link)
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Score: 4.3 - Updated: 4/30/2014 11:39:01 AM - Was this helpful?
What is DND and how to I activate/deactivate it on my NEC phone? (link)
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Score: 4.3 - Updated: 6/22/2015 10:33:06 AM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
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Score: 4.3 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
How do I delete a BLF key on the NEC phone? (link)
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Applies To: Faculty, Staff

Score: 4.3 - Updated: 8/27/2014 10:06:46 AM - Was this helpful?
What are the 12 softkeys on top of my NEC phone? (link)

The six on the top row and the two on the bottom row starting from the left side are programable BLF keys.

The four on the bottom row starting from the right side are the speed dial keys.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 8/27/2014 10:11:15 AM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How do I place a second call (Concurrent call) on my NEC phone? (link)
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Score: 3.8 - Updated: 2/21/2014 9:25:15 AM - Was this helpful?
How do I get Help from the online UC Client I use with my NEC phone? (link)
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Score: 3.8 - Updated: 5/30/2014 9:28:07 AM - Was this helpful?
How do I get Exit the online UC Client I use with my NEC phone? (link)
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Score: 3.8 - Updated: 5/30/2014 9:28:15 AM - Was this helpful?
How do I install the NEC Outlook Client associated with my NEC phone? (link)
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Score: 3.8 - Updated: 2/28/2014 8:25:36 AM - Was this helpful?
How do I turn on DND in my UC Client for my NEC phone? (link)
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Score: 3.8 - Updated: 5/30/2014 9:27:55 AM - Was this helpful?
How do I add the NEC phone Mobile Client on my iPhone? (link)
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Score: 3.8 - Updated: 4/30/2014 11:36:39 AM - Was this helpful?
How do I by-pass the greeting to leave a message on a NEC phone? (link)
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Score: 3.8 - Updated: 11/12/2014 3:28:13 PM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
Where can students and employees download Office and antivirus software for their personal computers? (link)

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page

 

Score: 3.3 - Updated: 9/30/2014 2:20:37 PM - Was this helpful?
Can I use the Chat 150 Microphone on a regular phone line? (link)

No, the Chat 150 Microphone is NOT a speakerphone for a regular telephone line.

Score: 3.3 - Updated: 5/25/2010 4:16:45 PM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
How do I configure my personal MAC laptop to do wireless printing to BizHubs? (link)
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Applies To: Students

Score: 3.3 - Updated: 9/25/2014 9:42:33 AM - Was this helpful?
What information do you have about International Voice and Data cell phone programs? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 10/4/2010 9:40:35 AM - Was this helpful?
Why did I get error "The connection to "Mustang {W7} My Personal Desktop" failed with status (1030)? (link)

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

Score: 3.3 - Updated: 11/18/2010 2:25:22 PM - Was this helpful?
Can I access Sakai on my smart phone? (link)
You can check updates to your Sakai sites on your smart phone! Just 
go to http://sakai.wlu.edu/portal/pda and log in. This interface 
makes it much easier to check on your classes when you're not at 
your computer.

Applies To: Faculty, Students

Score: 3.3 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
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Score: 3.3 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
How do I answer the other incoming call (Call Waiting) on my NEC phone? (link)
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Score: 3.3 - Updated: 2/21/2014 9:19:18 AM - Was this helpful?
How do I originate a call from a Speed Dial key on my NEC phone? (link)
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Score: 3.3 - Updated: 2/21/2014 11:01:18 AM - Was this helpful?
How do I use the UC Client to lookup a number and make a call on my NEC phone? (link)
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Score: 3.3 - Updated: 5/30/2014 9:27:48 AM - Was this helpful?
In the UC Client for the NEC phone it said my first contact was calling, but it was someone else? (link)
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Score: 3.3 - Updated: 5/30/2014 9:30:22 AM - Was this helpful?
How do I check or change my voicemail on my NEC phone when I am away from my office? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 6/16/2014 11:29:45 AM - Was this helpful?
How can I forward (transfer) a caller into someone else's voicemail on the NEC phone without it ringing? (link)
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Score: 3.3 - Updated: 2/9/2015 1:43:05 PM - Was this helpful?
How do I delete calls (missed/received/dialed) on my NEC phone? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 8/14/2014 10:55:08 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
My message waiting light is still on (NEC phone), but I have cleared my messages, what should I do? (link)
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Score: 3.3 - Updated: 11/12/2014 3:22:48 PM - Was this helpful?
How can I add addresses to my personal contacts list from the Global Address List (GAL)? (link)

1. Open the Global Address List (GAL) by clicking the address book button(looks like a little open book)

2. Search the GAL for the user

3. Highlight the user> right click> click 'Add to Contacts'>

4. At this point you can either click 'Save & Close' and then manually move the contact from your default Contacts address book to your custom book OR you can select the Microsoft icon (top left) select 'Move'>'Copy to Folder'>select your custom address book folder>click OK>close the contact window without saving.

Score: 3.0 - Updated: 9/24/2010 1:43:15 PM - Was this helpful?
How do I configure a Progammable Key as a Speed Dial Key on my NEC phone? (link)
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Score: 3.0 - Updated: 7/23/2014 10:02:58 AM - Was this helpful?
How do I (Staff/Faculty/Adjunct)move my documents to a personal Box Account when I leave University? (link)
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Applies To: Faculty, Staff

Score: 3.0 - Updated: 5/20/2015 2:10:02 PM - Was this helpful?
Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 2.7 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
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Score: 2.7 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
How do I answer a colleague's phone line on my NEC phone (set up BLF key)? (link)
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Score: 2.7 - Updated: 8/25/2014 12:04:47 PM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 2.7 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
If I lost my smart phone not a Blackberry what do I need to do to stop email going to the device? (link)

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

 

 

  1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
  2. Put in your user name and password
  3. Go to Options (this is located in the upper right)
  4. On the left of page click on Mobile Devices
  5. Select the device that you have lost
  6. You may choose to wipe the device to remove all of the emails from it remotely
  7. Delete the device from the list
  8. Click Save

 

Applies To: Faculty, Staff, Students

Score: 2.5 - Updated: 8/27/2013 1:23:56 PM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
Directory Information for Cherie Long (link)

Long, Cherie B.    (540) 458-4197
Dining Shift Supervisor clong@wlu.edu
Commissary Evans Hall

Directory Information for Mary Long (link)
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