Removing the “Sent from My iPhone” Signature

This is actually the same on an iPhone, iPad, or iPod touch, though we’ll focus on the iPhone for obvious reasons:

• Tap on the “Settings” app
• Tap on “Mail, Contacts, Calendars”
• Scroll down a ways and then tap on “Signature”
• Tap “Clear”, or just select all the text and delete it manually

Now exit from Settings. Any time a new mail message has been composed, sent, or replied to, the iPhone will no longer attach the “Sent from my iPhone” message with any emails.

Please see attached document - USB Power Adapter Takeback Program to see if you have a genuine adapter.

To force restart an iPad or iPhone hold down the Sleep button and Home button simultaneously for several seconds. This causes the device to force boot.

Applies To: Faculty, Staff

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

The iPad comes with a charger that allows you to connect via a USB port to your PC or Macintosh, or you can plug the USB into the wall charger and charge it.

Applies To: Faculty, Staff, Students

Once you've logged into Sakai, click on the More Sites tab. Classes that might have been listed in the tabs across the top previously might show now only under the More Sites tab.

The Hold for Preview option is so you can review the final version of your document before you send it. Your document will remain in your Web Client mailbox with the status "Held for Preview." To transmit the fax, you must view it and click the Release button.

Applies To: Faculty, Staff, Students

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Various restrictions apply to the guest wireless network, including limited speed, and restricted access to some web sites, including Facebook. W&L faculty, staff and students can get the best quality connection by registering for W&L's secure wireless network. To do that, point your browser on your wireless device to http://wireless.wlu.edu and follow the directions.

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi

If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Instruction:
1. Go to BIOS setting, On Board Devices, and turn off "Flash Cache Module".
2. Go to On Board Devices and change SATA Operation from "AHCI" to "ATA"
3. Save and exit BIOS
4. Use your BartPE to access the "Vista HDD" now, you will be able to see a C: Drive, back up all files.
5. If clean Install Vista from CD, change everything back in the BIOS.
 (Is it possible to do a ghost? Haven't tried yet since I couldn't find a working vista image)

Probably because we flushed the logs. If we flush the logs, the tag cloud words get reset to zero. Pretty cool, eh?

• Printing services will be assessed at the rate of $15.00 for standard posters (up to 30” by 42”) and $20.00 for larger items.
• Departments wishing to print posters for advertising purposes, will be assessed at the rate of $30 per poster. A $5 fee will be added to the standard poster price if the due date for the poster is the same day the poster printing request is made.
• Individuals who place jobs to be printed, but fail to claim or pay for this service, will have a fee of $20.00 charged to their University account.
• Jobs that fail to meet client expectations will still be charged, unless University Library or ITS Staff was working with the client and they approved the file for printing.
• Printed items may be picked up at the Information Desk of the Leyburn Library. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed quarterly to the appropriate University account.

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Go to > Finder > HD > Library > Applications Support > Citrix

Delete this installation of Citrix

Log back into the Stable and after Citrix client is downloaded close the browser

Install new instance of Citrix client

Reopen browser

Applies To: Students

Applies To: Faculty, Staff

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

1. Go to the Settings app
2. Select Wi-Fi
3. Make sure Wi-Fi is on and choose the "WLUsec" network
4. Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
5. When prompted to accept the network certificate, tap the Accept button
6. Enter your device's passcode if prompted
7. A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network

Applies To: Faculty, Staff, Students

Your are probably having this problem because your Mac is trying to use an old 802.1x setting. To delete these old settings follow these instructions.

1. Click on your Apple icon, and go to System Preferences.
2. In system Preferences click on the Network icon.
3. Choose the AirPort in the left hand window, and click on the Advanced button in the lower right hand side of the Network window.
4. In the Advanced window click on the 802.1X tab. At this point you will need to delete the existing user profiles. Click on any that exist in the left hand screen and click on the - (minus) sign beneith them.
5. Click OK, and connect to WLU and rerun the the Cloudpath installer.

• In cases of large, on going scanning projects fee may be assessed at a rate of $8.00 per hour. Cash, check, and/or General Debit will be accepted. Departmental Charges will be billed to the appropriate University account.

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff, Students

Click this link found by our Mac technician.

Applies To: Students

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Applies To: Faculty, Staff

Applies To: Students

Box will not run on Mac 10.6.8. Apple dropped support of Mac 10.6.8 in February 2014, and since it's not being updated with security updates, Box has dropped their support of the operating system. 

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”