Washington and Lee University
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What are the settings to use open with Explorer feature in Sharepoint? (link)
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Score: 100.0 - Updated: 10/8/2014 1:26:14 PM - Was this helpful?
Why can't I use the "Edit in Browser" feature in SharePoint 2010? (link)

If Check-Out and Check-In are enforced on a document library, the "Edit in Browser" feature will not be available. You'll have to open the file in Word, or Excel, depending on the type of file, in order to edit it.

Applies To: Faculty, Staff

Score: 80.0 - Updated: 10/28/2012 5:59:56 PM - Was this helpful?
How do I get a Sharepoint Collaboration site? (link)
There are two ways to get a collaboration site. If you go to https://sharepoint.wlu.edu, you can click on the "Request a Collaboration Site" link. You will be presented with a form that you need to fill out. You should have your site within 24-48 hours.
You can also place a request in Web HelpDesk. If you go to webhelpdesk.wlu.edu and sign in, you can create a ticket asking for a site. Please be sure to include the PURPOSE of the site (meeting site for Committee XYZ); the FULL NAME OF THE SITE OWNER (it might be you--the name of the person who will be responsible for maintaining the site); the MEMBERS who will be accessing the site; and finally, what ACCESS RIGHTS those members need (read-only? read, write, add, delete?)
Questions? Please call the Information Desk at x4357 if you need assistance.
Score: 80.0 - Updated: 7/29/2013 9:31:48 AM - Was this helpful?
How do users(staff) speed up managing files using “Open in Explorer” in their SharePoint site through Windows standard interface? (link)
( Restricted to authenticated ITS users. )
Score: 77.5 - Updated: 12/11/2012 10:31:40 AM - Was this helpful?
Why are some of the menu options in SharePoint 2010 grayed out? (link)

Menu options that are grayed out are not available, and there are many possible reasons why. Items in the list might not be selected, the browser you are using might mean that option is not available (Internet Explorer from a PC is the browser that will provide you the most functionality), you might not have permissions in the site, or the site administrator may have disallowed various options.

Applies To: Faculty, Staff

Score: 76.0 - Updated: 10/28/2012 5:57:22 PM - Was this helpful?
URLs--What are the web addresses used to access SharePoint at WLU? (link)
You can access the collaboration portal by going to https://sharepoint.wlu.edu/Pages/Default.aspx

Applies To: Faculty, Staff

Score: 75.0 - Updated: 7/29/2013 9:28:28 AM - Was this helpful?
Where can I find free online tutorials for SharePoint 2010? (link)


Microsoft offers several free online tutorials for SharePoint 2010.


By searching for Sharepoint, after logging into the Atomic Learning site, you can access tutorials broken down by topic.


Applies To: Faculty, Staff

Score: 75.0 - Updated: 7/29/2013 9:47:25 AM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.


Score: 74.3 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
SharePoint User Receives Multiple Notification/Alerts from a List (link)

There may be multiple user notification/alerts registered for the list.  To delete the extra notifications:

  1. on the SharePoint site as an admin, select "Site Actions"
  2. select "Site Settings"
  3. under "Site Administration" select "User Alerts"
  4. select the user to check for duplicate noifications/alerts and select "Update"
  5. check the duplicate notifications/alerts
  6. select "Delete Selected Alerts"
  7. Re-select user to verify duplicate notifications/alerts are gone
Score: 74.3 - Updated: 10/28/2012 6:05:44 PM - Was this helpful?
How do I turn off Check In and Check Out on a Document Library in SharePoint 2010? (link)
  • Click on the name of the document library.
  • In the ribbon at the top of the page, choose "Library" under "Library Tools"
  • Select Library Settings (right side of ribbon)
  • Select "Versioning Settings"
  • Scroll to the bottom of the page. Under "Require Check Out", select "No"
  • Click "OK"


Score: 74.3 - Updated: 10/29/2012 3:12:31 PM - Was this helpful?
How do I add a SharePoint calendar to Outlook? (link)
  • Click on the name of the SharePoint calendar. 
  • From the Calendar Tools menu, select Calendar Tools.
  • Select Connect to Outlook.
  • A warning message from Microosft Outlook appears: 'Connect this SharePoint Calendar to Outlook? You should only connect lists from sources you know and trust.'
  • Click on Yes.

This option is only available from Internet Explorer or Mozilla Firefox browsers on a PC.

If you use Chrome on a PC, log into the site using Internet Explorer just long enough to accomplish the desired task.

If you're using a Macintosh, you can use a virtual desktop by going to http://thestable.wlu.edu, selecting an image from the MAIN menu, then logging into the SharePoint site using Internet Explorer.

Score: 42.5 - Updated: 7/9/2013 4:02:56 PM - Was this helpful?
How do I log into SharePoint from off-campus? (link)
  • Navigate your browser to https://sharepoint.wlu.edu. The "https" is required and provides secure access to the site.
  • Log in with your network username. You may need to use the "AD\" prefix, for example, AD\doej
  • Use your network password.
Score: 42.5 - Updated: 10/28/2012 6:11:46 PM - Was this helpful?
What file types are BLOCKED and cannot be loaded in SharePoint? (link)

For a complete list, please visit the following URL:


Score: 41.0 - Updated: 7/29/2013 9:32:52 AM - Was this helpful?
How do I copy an Outlook 2007 Calendar into SharePoint? (link)
  1. Create the new calendar in sharepoint, and link it to your Outlook
  2. Open the source Outlook calendar (either from exchange or as a PST, however you have it).
  3. Go to folder view and open the source calendar
  4. With the source calendar open, go to view menu, current view, and select all appointments.
  5. Hit CTRL-A to select all the appointments, or just get the ones you want.
  6. Drag-and-drop the selected calendar Items to the linked sharepoint calendar
Score: 39.3 - Updated: 7/1/2010 2:00:54 PM - Was this helpful?
What is Document Connection? (link)

Document Connection is part of Microsoft Office 2008 Service Pack 2 for the Macintosh. It makes it easier for Macintosh users to work with document libraries in SharePoint.

Score: 23.3 - Updated: 3/26/2010 9:39:08 AM - Was this helpful?
How can I open a corrupted document? (link)

If you find that you can not open an important document in word your best hope is to try to open it in another application.

Right click on the offending document and choose "Open With", then choose Wordpad or Notepad (you may have to browse for these applications).  If the document is still corrupted in one of these applications and it has been stored on a network drive you can create a help ticket with the request type "Network > File Recovery" and the last backed up copy of the document (usually midnight the night before your request) can be restored to your network drive.

Score: 10.0 - Updated: 6/7/2012 2:40:14 PM - Was this helpful?
How do I open a shared folder? (link)

Instructions for the recipient of the shared folder:



1. Tools>Account Settings>E-mail tab>Highlight Exchange Account> Change

2. Click on the More Settings button

3. Advanced Tab

4. Add>Type in the name of the person sharing the folder

5. Click OK>Next>Finish>Close

6. This will add a Mailbox under with the user's name on it to your mailbox, and from there you can navigate to the shared folder.


Score: 10.0 - Updated: 10/1/2010 3:42:49 PM - Was this helpful?
What are the LDAP settings for the BizHub? (link)
( Restricted to authenticated ITS users. )
Score: 10.0 - Updated: 8/18/2014 8:54:56 AM - Was this helpful?
How do I open links in Outlook with Internet Explorer? (link)

Click on Internet Explorer to launch

·         Click on Tools, then Internet Options

·         In the Programs Tab, under Default Web Browser heading:

·         Click on ‘Make Default’

·         Uncheck the ‘Tell me if Internet Explorer is not the default Web Browser’

·         Links in Outlook will now open in Internet Explorer.


Score: 8.6 - Updated: 7/12/2013 11:52:31 AM - Was this helpful?
How does the AutoComplete feature work in Outlook? (link)
Note: When you type the first letter of a name in one the To, CC, and BCC boxes, AutoComplete begins to suggest possible matches based on names of whom you have sent an item to before.

How AutoComplete Works
The AutoComplete feature is turned on by default, and displays suggestions for names as you type them in the following situations:
  • To, Cc, and Bcc boxes in an e-mail message.
  • To boxes in meeting requests, tasks, and share requests
  • E-mail field in a contact card.

    When you type the first letter of a name in one of these boxes, AutoComplete begins to suggest possible matches based on names you have typed before. The more letters you type, the greater the possibility of AutoComplete finding a match.

Click the name you want to enter in the box. If you are using the keyboard, select the name using the UP ARROW or DOWN ARROW keys, and then press ENTER (or TAB). If no suggestion matches what you are typing, continue typing. The AutoComplete feature will remember what you typed the next time you type that name.

Names that you use less frequently will move lower in the list over time, and eventually will no longer appear.

Score: 7.5 - Updated: 7/15/2013 3:58:08 PM - Was this helpful?
How do I change sound settings on the BizHub? (link)
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Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/30/2014 10:07:24 AM - Was this helpful?
Where can I find help with SharePoint 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: SharePoint 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:53:26 PM - Was this helpful?
I'm unable to open links in Outlook. What can I do to fix this? (link)
  1. Close Outlook client.
  2. Open Mozilla Firefox and set it as the default browser. Close Mozilla Firefox.
  3. Open Internet Explorer. 
  4. You may be prompted with a pop-up message: 'Do you want to make Internet Explorer the default browser?'
  5. If the pop-up does not appear, in Internet Explorer  > Tools > Internet Options
  6. Click on the Programs Tab and make Internet Explorer the default browser.
  7. Check the box 'Tell me if Internet Explorer is not the default browser.'
  8. Open Outlook. Links will open in Internet Explorer.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/12/2013 2:56:58 PM - Was this helpful?
How to set up custom settings as default on BizHub? (link)
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Score: 6.0 - Updated: 11/17/2014 11:31:19 AM - Was this helpful?
How do I wipe out all of my personal settings on an iPad so that I can give it to another person? (link)

Settings > General > Reset > Erase All Content and Settings

You will be asked to confirm two times.

All of your applications, network settings, e-mail information and iTunes account information will be wiped off of the iPad.

Score: 5.0 - Updated: 4/22/2010 2:26:26 PM - Was this helpful?
How do I convert (open) a Word Perfect (.wpd) to Word? (link)

Save the Word Perfect or .wpd document and save to your desktop.

Open Word.

Open the document with the .wpd extension located on your desktop.

The converter will run and you Save document as a Word document.

There maybe formatting that needs to be updated. 

Score: 5.0 - Updated: 7/26/2010 9:34:08 AM - Was this helpful?
What are the configuration settings for W&L's secure wireless network? (link)

Whenever possible, use the tool at http://wireless.wlu.edu  to configure your device for use on W&L's wireless network.

You may need to manually configure some devices. The settings are:

  • SSIDD: WLUsec
  • Wireless Encryption: WPA2 Enterprise
  • Authentication Protocol: MS-CHAPv2/PEAP
  • Outside tunnel authentication: This should be left blank
  • Inside tunnel authentication: WLU Username and Password
  • Security certificate verification: Equifax Secure Certificate Authority
Score: 5.0 - Updated: 9/3/2010 11:07:16 AM - Was this helpful?
How do I get my outlook IMAP and SMTP settings form outlook.com? (link)
  1. Log into outlook.com with your student email address and password.
  2. Click on the ? mark in the upper right hand side of the outlook.com window.
  3. Select "About"
  4. Your email server settings are halfway down the information list. These apply to IMAP, SMTP, Exchange and Active Sync servers.  

Applies To: Students

Score: 5.0 - Updated: 7/15/2013 3:34:19 PM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.


To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows


To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 4.3 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
How do I use FLASH feature on my phone if I live off campus? (link)

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

Score: 4.3 - Updated: 10/4/2010 9:32:01 AM - Was this helpful?
How do I repair Outlook links that won't open in the browser? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 4.3 - Updated: 7/12/2013 2:02:44 PM - Was this helpful?
How do I adjust the basic settings on my NEC phone? (link)
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Score: 4.3 - Updated: 2/21/2014 8:55:28 AM - Was this helpful?
How do we set up MyITLab IE settings for the public labs? (link)
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Score: 4.3 - Updated: 1/8/2015 11:51:00 AM - Was this helpful?
Pictures are displaying as boxes in incoming mail in Outlook. What settings can I change? (link)

This is from an on-line forum...

Outlook does not download any pictures by default for HTML emails. Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures. In 2010 to enable images for HTML:

  1. Click on the new "File" tab
  2. Click on "Options"
  3. Click on "Trust Center"
  4. Clicn on "Trust Center Settings"
  5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
  6. Click the OK button
  7. Exit Outlook 2010
  8. Close all your applications and save your work.
  9. Restart the computer.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/12/2013 12:06:38 PM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
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Applies To: Faculty, Staff

Score: 3.3 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
What are the Office365 (students)settings to update my iPhone, iPad, and iPod Touch or my Blackberry, WindowsPhone, or Andriod device? (link)
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Applies To: Students

Score: 2.5 - Updated: 9/11/2015 2:37:18 PM - Was this helpful?
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