Washington and Lee University
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What is Enterprise Vault? (link)

Symantec Enterprise Vault is a software system that allows for the archiving and retrieval of e-mail.

Score: 100.0 - Updated: 3/25/2010 12:24:57 PM - Was this helpful?
What are the web URLs for Enterprise Vault? (link)

All browsers:

Access to the vault: http://archive.wlu.edu

Browser search URL: http://archive.wlu.edu/EnterpriseVault/search.asp


IE 9 & 10 only:

Archive Explorer URL: http://archive.wlu.edu/EnterpriseVault/ArchiveExplorerUI.asp

Integrated search URL: http://archive.wlu.edu/EnterpriseVault/searcho2k.asp

Applies To: Faculty, Students

Score: 100.0 - Updated: 1/8/2014 9:27:54 AM - Was this helpful?
How do I access Enterprise Vault on Outlook 2010? (link)

Please follow the detailed and illustrated instructions in the Related Resources.

Applies To: Faculty, Staff

Score: 87.1 - Updated: 1/14/2011 10:12:38 AM - Was this helpful?
Where are the Enterprise Vault Current Clients located? (link)
( Restricted to authenticated ITS users. )
Score: 87.1 - Updated: 1/8/2014 9:32:10 AM - Was this helpful?
Are there any notes about Enterprise Vault Client Updates? (link)
( Restricted to authenticated ITS users. )
Score: 87.1 - Updated: 1/8/2014 9:31:45 AM - Was this helpful?
I can’t access my archived e-mail (evault). Is there something I can do? (link)

Browse to this location: \\maltiris2\SoftwareDelivery\Symantec\EVault Plug-in and install EVClient_en.msi


If you still are unable to acces your archieved e-mails, call the Information Desk at x4357 or send an email to help@wlu.edu giving us the details and we will contact you.

Applies To: Faculty, Staff

Score: 70.0 - Updated: 11/22/2011 2:56:48 PM - Was this helpful?
I've been upgraded to Outlook 2010 and I am getting Enterprise Vault errors. What should I do? (link)
( Restricted to authenticated ITS users. )
Score: 13.3 - Updated: 2/15/2013 3:56:14 PM - Was this helpful?
URLs--What are the web addresses used to access SharePoint at WLU? (link)
You can access the collaboration portal by going to https://sharepoint.wlu.edu/Pages/Default.aspx

Applies To: Faculty, Staff

Score: 10.0 - Updated: 7/29/2013 9:28:28 AM - Was this helpful?
How do I access Outlook from the Web? (link)

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

Score: 10.0 - Updated: 7/9/2013 4:28:37 PM - Was this helpful?
How do I use this Web Camera I got from the Library? (link)

Web Camera Instructions

For questions please contact ITS: (540) 458-4357.

PC Installation:

  1. Log into PC;
  2. Plug in camera to USB port;
  3. Open "My Computer";
  4. Click on "USB Video Device";
    A window will appear showing what the camera sees.
    Notice that when the camera is recording, a red ring lights up on the camera.
  5. To stop recording: close video window.

Mac Installation:

  1. Log into Mac;
  2. Plug in camera to USB port.

Edit Web Camera Files (Mac only):

  1. Once the camera has appeared in Finder, locate the folder named DCIM;
  2. Under DCIM is the Video folder;
  3. Copy the folder or video files that you want onto your H:\ drive;
  4. Start up iMovie;
  5. Go to File: Import Movies and choose the folder or movies you want to import;
  6. Right click on the file and select Play Full Screen.
Score: 10.0 - Updated: 6/7/2012 2:59:42 PM - Was this helpful?
What steps usually correct web matriculation? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 10/1/2010 4:01:19 PM - Was this helpful?
How do I access Informer Web Reporting? (link)

In your browser, go to http://go.wlu.edu/datareporting

Applies To: Faculty, Staff

Score: 7.5 - Updated: 10/27/2014 1:06:27 PM - Was this helpful?
Can my course have a web site for the term? (link)

Yes.  Within every course folder on the L: drive, there is a "public_html" folder that is automatically created.  Create your course content there and the URL to the site will be accessible from http://Courses.wlu.edu

Applies To: Faculty

Score: 6.0 - Updated: 6/17/2011 2:32:43 PM - Was this helpful?
How do I increase the font size in Outlook Web App? (link)
  • Open your browser and log in to owa.wlu.edu.
  • At the top on the right, click on Options.
  • Click on See All Options.
  • Click on Settings -> Mail.
  • Under the Message Format heading, choose 'Choose Message Font.'
  • As you choose your options (Font, Font size, Bold, Italics, Underline and Text color), the sample text is displayed in the box underneath.
  • On the bottom right, click on Save.
  • To return to your Mailbox, click on Mail at the top.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/12/2013 10:29:58 AM - Was this helpful?
Which browser should I use with Outlook Web App (OWA)? (link)

From the Microsoft website:

To use the complete set of features that are available in Outlook Web App (OWA) and the web management interface (also known as the premium version), you can use the following browsers on a computer that runs Windows XP, Windows Server 2003, Windows Vista, or Windows 7:

  • Internet Explorer 7 and later versions.
  • Firefox 3.0.1 and later versions.
  • Chrome and later versions.

On a computer that is running Max OS X, you can use the following browsers:

  • Safari 3.1 and later versions.
  • Firefox 3.0.1 and later versions.

On a computer that is running Linux, you can use the following browser:

  • Firefox 3.0.1 and later versions.

If you use a web browser that does not support the full feature set, Outlook Web App opens in the light version.

Score: 6.0 - Updated: 7/12/2013 11:03:37 AM - Was this helpful?
How do I update an existing web page (Ingeniux)? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 5.0 - Updated: 6/19/2012 11:07:55 AM - Was this helpful?
How do I forward a message that is archived using Outlook Web App? (link)
  1. In Outlook Web App highlight your message.
  2. Click on View the original item. (E-mail stubs only show a portion of the original message)
  3. Log in with AD\username and your password.
  4. At the top, hover over the buttons until you find the Download button.
  5. Click on the Download button.
  6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
  7. Choose Open.
  8. When message opens, click on Forward.
  9. Send to recipient.



Score: 5.0 - Updated: 7/12/2013 2:04:10 PM - Was this helpful?
What information should we collect if a student is having problems with web matriculation? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 10/1/2010 4:01:01 PM - Was this helpful?
How do I end up with multiple tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 10/18/2010 3:39:12 PM - Was this helpful?
Why are some files unavailable in my personal web site? (link)

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 


To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK


This will force all the rights in the public_html folder to be recalculated.

Score: 5.0 - Updated: 6/7/2012 1:38:07 PM - Was this helpful?
How do I create a web page in iWeb '11? (link)

Apple has great tutorials on their site.  Please click here to find out more about iWeb.

Score: 5.0 - Updated: 4/5/2011 11:38:49 AM - Was this helpful?
How do I "merge" (link) tickets in Web Help Desk? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 1/28/2011 10:47:29 AM - Was this helpful?
What is the web address for the EOP spam filter quarantine? (link)


Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:55:31 AM - Was this helpful?
How do I access a shared mailbox through Outlook Web App (OWA)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 4.3 - Updated: 9/21/2016 2:43:16 PM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 4.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
How can I show a file directory listing in a folder on my web site? (link)

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Score: 3.8 - Updated: 6/7/2012 3:08:58 PM - Was this helpful?
How do I mass delete e-mails from my Inbox in Outlook Web App (OWA)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Staff

Score: 3.8 - Updated: 7/12/2013 2:34:49 PM - Was this helpful?
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Score: 3.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
Why do authenticated forms embedded in unauthenticated web pages display a 401 Access Denied error using Firefox 40? (link)

Version 40 of Firefox intentionally disables authenticated content embedded in unauthenticated web pages if the page and content are in different domains. 

This can be manually fixed by:

  • typing “about:config” in the address bar
  • clicking “I’ll be careful, I promise!”
  • searching for the Preference Name:  network.auth.allow-subresource-auth
  • Click the “1” next to that in the Value column and change to “2”
  • click OK. 

Once you refresh the page it will prompt for login. 

Score: 2.3 - Updated: 9/8/2015 10:29:38 AM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.


To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows


To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
I'm getting the error "The maximum number of cookie values has been reached" when I am logged into WebAdvisor. The same issue will happen with Student workflows, Web Time Entry Workflows, etc. (link)

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it


Score: 1.9 - Updated: 1/29/2015 2:53:08 PM - Was this helpful?
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