Washington and Lee University
knoWLedgebase
Search the Information Technology Services Knowledge Base:
What is Outlook? (link)

Outlook is the e-mail client for faculty and staff PC users on campus.

Score: 100.0 - Updated: 7/15/2013 3:58:41 PM - Was this helpful?
What is a WhiteList when using Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 85.0 - Updated: 7/29/2014 11:30:09 AM - Was this helpful?
How do I share my Outlook Calendar? (link)

1. Click on the Calendar so that you are viewing your calendar.

2. On the Outlook ribbon above the calendar, click on Share Calendar.

3. A new E-mail will open.

4. Select Calendar View Details: Availability Only, Limited Details or Full Details.

5. Send the Sharing Invitation to the person you wish to share the calender with.

Score: 80.0 - Updated: 3/25/2014 3:36:59 PM - Was this helpful?
What is the full Outlook client? (link)

Microsoft Office Outlook is one of the programs in the Microsoft Office Suite and is often called the 'full Outlook client.' The full Outlook client is installed on University office computers running Microsoft Windows. Outlook is the primary application used by employees of the University for access to their University provided Exchange email account.

 

 

Applies To: Faculty, Staff

Score: 80.0 - Updated: 7/15/2013 4:19:19 PM - Was this helpful?
How do I change the "arrange by" in Outlook? (link)

In Outlook you arrange your incoming mail by changing the View.

Score: 80.0 - Updated: 7/20/2010 9:09:35 AM - Was this helpful?
How do I search for sent items in Outlook? (link)

Click on your Sent Items folder.  Type in the subject of the e-mail or a recipient’s last name in the search window. If the item you are looking for in not in the list of results displayed click on the link "Try searching again in All Mail Items" at the bottom of the list.  The items you are searching for should now be in the list of items found.

Applies To: Faculty, Staff

Score: 80.0 - Updated: 10/1/2010 3:54:26 PM - Was this helpful?
What can I do to help increase the preformance of Outlook? (link)

Check the number of e-mail messages you have in your inbox and various folders.  Microsoft reccommends that you maintain a range of 2,500 to 5,000 items in a folder.  Your inbox is considered a folder.

Applies To: Faculty, Staff

Score: 80.0 - Updated: 5/7/2012 10:34:58 AM - Was this helpful?
Outlook will occasionally freeze and kick me out. What can I do? (link)
  1. Run Microsoft Office Updates; there are several fixes for Outlook.
  2. Run Windows Updates.
  3. Delete and re-create the e-mail profile. (Control Panel>Mail>Show Profiles>Remove) (This process will delete customizations that you may have made to Outlook on your computer. Think twice before you do this.)
Score: 77.5 - Updated: 7/15/2013 3:56:37 PM - Was this helpful?
Why do I get the message "Outlook is trying to retrieve data . . ." (link)

Issue:

Occasionally Outlook will freeze and a message will pop up stating "Outlook is trying to retrieve data from the Microsoft Exchange server MEXMBA.ad.wlu.edu."

Reason:

This is most often caused by there being an overly large number of items in the folder of which Outlook is attempting to display the contents. Outlook must perform several operations against the Exchange server to retrieve the contents of a folder. Therefore, when there are many items in a folder, additional processing is required to respond to the Outlook requests.

Solution:

You can help avoid poor performance in Outlook by carefully managing the number of items in folders, especially the Outlook folders that are heavily used (such as the Inbox, Calendar, Tasks, and Sent Items folders).

For the best performance of Outlook, we recommend that you not exceed 5,000 items in any one folder.

Additional Information:

Operations that depend on the number of items in the folder include adding a new column to the view, sorting on a new column, finds and searches. Additionally, the complexity of the requested action will have an impact. For example, marking all items in a folder as Read will take much longer than marking one item. Other actions that may take a long time include retrieving free-busy information for lots of users on a meeting request, or performing a search across multiple folders. If you are frequently performing complex actions, or have high use of the Contacts and Calendar folders, the probability that you will experience decreased performance because of high item counts is greatly increased.

Applies To: Faculty, Staff

Score: 77.5 - Updated: 7/12/2013 11:06:44 AM - Was this helpful?
How do I remove categories from my Outlook calendar? (link)

The best way to remove categories from your Outlook calendar is to view your calendar items as a list and then highlight the items and clear the categories.

To view the calendar as a list:

  • Select the Calendar, View menu, Current View, Change View, select List.
  • Clear the categories.
  • Select Current View, Change View, select Calendar.
  • Select Day, Work Week, Week or Month View to return to normal Calendar view.


 

Score: 77.5 - Updated: 7/9/2013 4:44:59 PM - Was this helpful?
How do I share folders in Outlook 2010? (link)

To share an E-mail folder, in the Navigation Pane, click Mail.

 

· Right-click Mailbox - your name, and then click on Properties.

· On the Permissions Tab, click Add.

· Select the person that you want to give permissions to, and then click Add.

· Select the person's name in the list, and then for Permission Level, select Reviewer.

· Click OK.

· Right-click the folder you want to give the other person permissions to view, and then click  Sharing.

· Click Add.

· Select the other person you want to give permissions to, and then under Add Users, click Add

· Select the person's name in the list, and then for Permission Level, select Reviewer.

Note If you want the person to be able to change items, select Editor.

To share a folder that is not directly beneath Mailbox - user name, like the Inbox, Contacts, Calendar, Notes, or Journal folders, you must do the following on each folder that is higher in the folder tree.

· Right-click the folder, and then click Sharing.

· Click Add.

· Select the other user you want to give permissions to, and then under Add Users, click Add.

· Select the user's name in the list, and then for Permission Level, select None.

· The top folder, Mailbox - Your Name, must be shared to share any folder beneath it.

· The Inbox folder must be shared to share any of the folders beneath it, such as the Prospective clients folder. You can set the Inbox folder permissions to None to prevent others from viewing the contents.

· The Prospective clients folder should have at least Reviewer permissions for other people to view the contents.

Score: 77.5 - Updated: 7/9/2013 5:00:03 PM - Was this helpful?
Why is Advanced Search disabled in Outlook? (link)

The Windows Search service may be installed but disabled. 

To enable it:

  • Start > Computer > Manage > Services and Applications > Services
  • Locate the entry for "Windows Search"
  • Change "Startup Type" to "Automatic" > Apply

 

Score: 77.5 - Updated: 7/12/2013 2:04:38 PM - Was this helpful?
How do I create an Outlook pst file? (link)
( Restricted to authenticated ITS users. )
Score: 77.5 - Updated: 11/1/2011 3:20:44 PM - Was this helpful?
How do I change my view in one of my Outlook mailboxes? (link)

A user had a view they liked, but the view had been corrupted in their Inbox.  The user went to another folder and clicked on View, then clicked on Apply Current View to Other Mail Folders.

See Related Resources Outlook View for the screen shot.

 

Score: 77.5 - Updated: 7/12/2013 2:55:19 PM - Was this helpful?
Can I search my Outlook archived mail? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 77.5 - Updated: 4/15/2015 3:06:13 PM - Was this helpful?
How do I add an address to the WhiteList in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 77.5 - Updated: 7/29/2014 11:30:04 AM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 76.7 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
How Do I Check the Size of my Mailbox Using Outlook 2010? (link)
  • From the File tab, under Info, select Cleanup Tools, then Mailbox Cleanup...
  • Click the View Mailbox Size... button.
  • Select the Server Data tab of the Folder Size window
  • Since 1,000,000 KB = 1 GB, for example if it is displaying 683,462 KB that converts to .68 GB.

    Note:

    Be sure to look at the Server tab, not the Local tab. The size of your folders listed on Local do not count towards your email storage quota, since these files are being stored on your 'local' hard drive.

 

Score: 76.0 - Updated: 7/24/2013 10:58:10 AM - Was this helpful?
In Outlook, how do I increase the font size of a new email message? (link)

1.    In Outlook, on the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under New mail messages, click Font

4.     On the Font tab, under Font, click the font you want to use for all new messages.

5.     If you want, select a font style and size.

6.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

7.     When you create a new message, the new settings should take effect.

Applies To: Faculty, Staff

Score: 76.0 - Updated: 7/15/2013 4:18:41 PM - Was this helpful?
In Outlook what are the definitions for the levels of folder permissions? (link)

Folder permissions: This type of sharing allows selected others to view the contents of a specified folder, but does not allow others to send email on your behalf. When setting up folder permissions, you can determine exactly how much access a given person has to your folder. The following roles are available:

  •  
    • Owner: Allows full rights to the mailbox, including assigning permissions; you should not assign this role to anyone
    • Publishing Editor: Create, read, edit, and delete all items; create subfolders
    • Editor: Create, read, edit, and delete all items
    • Publishing Author: Create and read items; create subfolders; edit and delete items they've created
    • Author: Create and read items; edit and delete items they've created
    • Nonediting Author: Create and read items; delete items they've created
    • Reviewer: Read items
    • Contributor: Create items
    • None: Gives no permissions for the selected accounts on the specified folder
Score: 76.0 - Updated: 7/15/2013 4:25:02 PM - Was this helpful?
How do I check to see if a room is available when making an appointment in Outlook? (link)

You click on Calendar - New Appointment - Invite Attendees

You will be able to add Names in the To line, Subject in that line, Location in that line.

To the right of Location you will see Rooms which you click and search rooms by building.
*Note all rooms are in the Outlook calendaring system. 

When you see the room you want you select it.

To check availability of the room and the attendees click Scheduling Assistant.

 

Score: 76.0 - Updated: 1/18/2011 12:55:41 PM - Was this helpful?
How do I increase the font size in Outlook Web App? (link)
  • Open your browser and log in to owa.wlu.edu.
  • At the top on the right, click on Options.
  • Click on See All Options.
  • Click on Settings -> Mail.
  • Under the Message Format heading, choose 'Choose Message Font.'
  • As you choose your options (Font, Font size, Bold, Italics, Underline and Text color), the sample text is displayed in the box underneath.
  • On the bottom right, click on Save.
  • To return to your Mailbox, click on Mail at the top.

Applies To: Faculty, Staff

Score: 76.0 - Updated: 7/12/2013 10:29:58 AM - Was this helpful?
How do I set up delegates to send 'on behalf of' in Outlook? (link)

 

Outlook Delegates

There are major steps in order to use Outlook Delegates. The first is to select the user and add him as a delegate. You then must share your mailbox to that user.

  1. Go to File and choose Info
  2. Go to account settings and choose Delegate Access
  3. Delegates Tab and click Add
  4. Select the user who wish to grant access to and click Add and then Ok

Note: There are more options you can choose from once you select OK after adding that user. Nothing in the next window is necessary to grant send on behalf.

  1. When back at the main Outlook window, in the Folder List, choose your mailbox at the root level. This will appear as Mailbox – Full Name
  2. Right-click and choose Change Sharing Permissions
  3. Click the Add button
  4. Select the user who wish to grant access to and click Add and then Ok
  5. In the permissions section, you must grant the user at minimum, Non-editing Author.

A user wanting to send 'on behalf of' will need to a start new email, go to Options, Select the From item and search on the person that has allowed them delgate access.

Score: 76.0 - Updated: 7/15/2013 4:31:48 PM - Was this helpful?
Can I do an e-mail (Outlook) merge form letter? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 76.0 - Updated: 7/12/2013 2:52:09 PM - Was this helpful?
My Outlook (OWA for employee) doesn't look right what can I do? (link)
( Restricted to authenticated ITS users. )
Score: 76.0 - Updated: 1/8/2014 9:26:34 AM - Was this helpful?
How do I add text to the AutoCorrect list in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 76.0 - Updated: 4/13/2015 12:20:11 PM - Was this helpful?
How do I forward a message that is archived using Outlook Web App? (link)
  1. In Outlook Web App highlight your message.
  2. Click on View the original item. (E-mail stubs only show a portion of the original message)
  3. Log in with AD\username and your password.
  4. At the top, hover over the buttons until you find the Download button.
  5. Click on the Download button.
  6. At the bottom of your browser, a message appears asking 'Do you want to open or save the message from the server?'
  7. Choose Open.
  8. When message opens, click on Forward.
  9. Send to recipient.

 

 

Score: 75.0 - Updated: 7/12/2013 2:04:10 PM - Was this helpful?
Why does Outlook say 'Windows Desktop Search' is not available when I see it in installed components? (link)
( Restricted to authenticated ITS users. )
Score: 75.0 - Updated: 7/12/2013 2:04:55 PM - Was this helpful?
Can an Outlook mail merged email from Word be sent on behalf of someone else? (link)
( Restricted to authenticated ITS users. )
Score: 75.0 - Updated: 8/26/2014 11:10:31 AM - Was this helpful?
How can I restore an archived email in Outlook if I am a Delegate to their mailbox? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 75.0 - Updated: 4/15/2015 3:27:11 PM - Was this helpful?
How do I restore my deleted contacts or distribution list in Outlook? (link)

Deleted contacts and distribution lists end up in the Deleted Items folder but the Deleted Items folder is normally sorted by the date the item was received. Because of this, deleted contacts and distribution lists are not easily found.

To easily find the deleted contacts and distributions lists start by opening the Deleted Items folder. Point the mouse at the column header that says "Arrange By". Click on this column header if "Show in Groups" does not have a check mark by it then select it. Next click "Arrange By" again and select "Type". Now the items are sorted by type, and you can hide all of a given type by clicking the triangle icon at the left of the type name. When you hide the other types, it will be easy to find any deleted contacts. Click on the triangle icon at left of the Contacts header if you don't see the individual deleted contacts. Then find the lost one and drag it back into your Contacts folder.

To return the Deleted Items folder to the default view click the "Arrange By" header and select "Date". Click again to disable "Show in Groups" if you would not liked them grouped.

Score: 74.3 - Updated: 8/27/2013 1:47:07 PM - Was this helpful?
How do I turn off desk top alerts using Outlook 2007? (link)

 

Turn Off Alerts

1. On the Tools menu, click Options.

2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.

3. Under When new items arrive in my Inbox, clear the Display a New Mail Desktop Alert (default Inbox only) check box.

Note To suppress other notifications such as playing sounds, changing the mouse pointer, or displaying an envelope icon in the notification area, clear the Play a sound, Briefly change the mouse cursor, or Show an envelope icon in the notification area check box, respectively.

 

Applies To: Faculty, Staff

Score: 74.3 - Updated: 10/1/2010 3:55:50 PM - Was this helpful?
My reply in Outlook 2010 opens in file not message - how do I fix it? (link)

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

Score: 74.3 - Updated: 5/1/2012 9:39:40 AM - Was this helpful?
How do I repair Outlook links that won't open in the browser? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 74.3 - Updated: 7/12/2013 2:02:44 PM - Was this helpful?
In Outlook, how do I increase the font size of a reply message? The font is so small, I can hardly read it. (link)

1.     On the File menu, click Options.

2.     On the Mail tab, click Stationery and Fonts (4th option from the top).

3.     On the Personal Stationery tab, under Replying or forwarding messages, click Font.

4.     On the Font tab, change the font options to what you want to use for future messages. 

5.     Click OK on the Fonts, the Signatures and Stationery, and the Options dialog boxes.

When you reply to or forward a message, the new settings will take effect.

Applies To: Faculty, Staff

Score: 73.8 - Updated: 7/15/2013 4:17:37 PM - Was this helpful?
How do I delete/empty trash/deleted folder on exit from mail in Outlook? (link)

In Outlook 2007,  Click File > Options: Other (tab) and check the little box that indicates it will delete messages on Exit.

In Outlook 2010/2013, Click File > Options > Advanced and under "Outlook Start & Exit" check "Empty Deleted Items Folder When Exiting Outlook".

 

Score: 73.8 - Updated: 8/11/2014 11:51:05 AM - Was this helpful?
How do I mass delete e-mails from my Inbox in Outlook Web App (OWA)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Staff

Score: 73.8 - Updated: 7/12/2013 2:34:49 PM - Was this helpful?
Pictures are displaying as boxes in incoming mail in Outlook. What settings can I change? (link)

This is from an on-line forum...

Outlook does not download any pictures by default for HTML emails. Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures. In 2010 to enable images for HTML:

  1. Click on the new "File" tab
  2. Click on "Options"
  3. Click on "Trust Center"
  4. Clicn on "Trust Center Settings"
  5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
  6. Click the OK button
  7. Exit Outlook 2010
  8. Close all your applications and save your work.
  9. Restart the computer.

Applies To: Faculty, Staff

Score: 73.8 - Updated: 7/12/2013 12:06:38 PM - Was this helpful?
I've been upgraded to Outlook 2010 and I am getting Enterprise Vault errors. What should I do? (link)
( Restricted to authenticated ITS users. )
Score: 73.3 - Updated: 2/15/2013 3:56:14 PM - Was this helpful?
How do I access Outlook Shared Mailboxes with IMAP Clients (iPad, Droid)? (link)
  1. Within your IMAP client add a new mail account
  2. For the full name field enter the shared mailbox name (or the name you would like to display when an email is sent from this account)
  3. For email address enter the SMTP email address for the shared mailbox.
  4. For password enter your own password
  5. For username enter ad/youraccountname/shared-mailbox-name (ex: ad/smithj/shredmail). Set account type to IMAP
  6. Set incoming mail server to owa.wlu.edu
  7. Set connection security to SSL/TLS using port 993
  8. Set the Outgoing Server to use SMTPA, and use your email/password for authentication.  You will not acutally use this, but most IMAP connection require this step.

Applies To: Faculty, Staff

Score: 73.3 - Updated: 6/16/2014 9:29:14 AM - Was this helpful?
I don't have the current class groups in my Outlook address book on my Mac what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 72.1 - Updated: 1/28/2013 10:24:37 AM - Was this helpful?
How to I recall an email? (link)

1. Open the message in your sent folder that you wish to recall.

2. Click on other actions.

3. Click Recall this message.

Please note that the person to whom the message was sent will get the option to not allow the message to be recalled.

Score: 70.0 - Updated: 7/15/2013 3:47:59 PM - Was this helpful?
How do I open a shared folder? (link)

Instructions for the recipient of the shared folder:

 

 

1. Tools>Account Settings>E-mail tab>Highlight Exchange Account> Change

2. Click on the More Settings button

3. Advanced Tab

4. Add>Type in the name of the person sharing the folder

5. Click OK>Next>Finish>Close

6. This will add a Mailbox under with the user's name on it to your mailbox, and from there you can navigate to the shared folder.

 

Score: 70.0 - Updated: 10/1/2010 3:42:49 PM - Was this helpful?
How do I clear out an invalid (bad) e-mail address from my auto-complete? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 70.0 - Updated: 7/6/2011 11:20:45 AM - Was this helpful?
I’m getting bounce backs on a previously good e-mail address, what should I do? (link)

Sometimes you will get a bounce back from an e-mail address that you have used before. Please forward as an attachment the bounce back to mtrimmer@wlu.edu.  If it is determined that there is an invalid address that has gotten into your auto-complete address list you will need to remove the invalid address and manually enter correct address.

 

To remove the bad address you will need to remove the Name@address.com entry in you auto-complete list (the list of address that come up when you start typing in the To field). To remove the entry start typing “N” in the To field of a new message, use the arrow keys to move up and down the list until Name@address.com is highlighted, and press the Delete key.

 

After this you can manually type the address once and it will then again be in you auto-complete list, this time with the correct address.

Applies To: Faculty, Staff

Score: 70.0 - Updated: 1/7/2011 10:51:35 AM - Was this helpful?
How do I create Contact Lists from an Excel chart or received e-mail? (link)

Create a distribution list by copying names from an Excel chart or received e-mail message.   
  
1.If using Excel copy the column.
2.In the message that you want to copy the names from, select the names in the To or Cc box. 
3.Right-click your selection, and then click Copy on the shortcut menu.
4.In Contacts on the Home ribbon New - Click New Contact Group and Name it.
5.On the Contact Group ribbon Members - Click Add Members and select from Outlook Contacts.
6.At the bottom of the Select Members dialog box, in the Members box, right-click and then click Paste on the shortcut menu. 

Note   A member does not need to be in your Address Book in order to be added to the distribution list. The member's name and e-mail address will be included when you copy and paste from the original e-mail message.

7.Click OK.
8.Click Save & Close.

Score: 70.0 - Updated: 8/1/2013 1:49:27 PM - Was this helpful?
I create an e-mail with the delay delivery option and get an error (unsent messages in your Outbox...) when closing e-mail for the night. What do I do? (link)

In Outlook 2007 and domain computers, there is a group policy object in place that prevents caching mode.  If a computer is NOT in the domain OR is using Outlook 2010, then that policy does not apply, and by default, cached mode gets turned on. 

 

To turn it off, go to File, Account Settings, Account Settings.  Select her name, hit change.  “Use cached exchange mode” should be unchecked.

Restart Outlook

Score: 70.0 - Updated: 6/13/2011 1:27:59 PM - Was this helpful?
How do I find my shared calendars (staff) on my new PC? (link)

In Calendar click your HOME tab
Find Manage Calendars
Click Open Calendars dropdown to
Open Shared
Type the name in of the calendar

Applies To: Faculty, Staff

Score: 70.0 - Updated: 8/14/2012 9:40:39 AM - Was this helpful?
How do I find the folder I moved in error in my email when I can still see one of the messages? (link)

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Score: 70.0 - Updated: 3/18/2014 10:43:25 AM - Was this helpful?
I'm an alum and have a NDR error with my email what should I do? (link)
( Restricted to authenticated ITS users. )
Score: 70.0 - Updated: 10/20/2014 1:29:51 PM - Was this helpful?
How do I access a calendar someone shared with me? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 70.0 - Updated: 10/5/2016 11:26:55 AM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 65.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
What do I do about Outlook Autofill errors? (link)
( Restricted to authenticated ITS users. )
Score: 45.0 - Updated: 2/14/2013 8:14:37 AM - Was this helpful?
I am on WiFi using Outlook and it Keeps Disconnecting (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 45.0 - Updated: 1/29/2014 3:44:38 PM - Was this helpful?
How do I add a SharePoint calendar to Outlook? (link)
  • Click on the name of the SharePoint calendar. 
  • From the Calendar Tools menu, select Calendar Tools.
  • Select Connect to Outlook.
  • A warning message from Microosft Outlook appears: 'Connect this SharePoint Calendar to Outlook? You should only connect lists from sources you know and trust.'
  • Click on Yes.

This option is only available from Internet Explorer or Mozilla Firefox browsers on a PC.

If you use Chrome on a PC, log into the site using Internet Explorer just long enough to accomplish the desired task.

If you're using a Macintosh, you can use a virtual desktop by going to http://thestable.wlu.edu, selecting an image from the MAIN menu, then logging into the SharePoint site using Internet Explorer.

Score: 42.5 - Updated: 7/9/2013 4:02:56 PM - Was this helpful?
How can I get the Outlook client on my home computer? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

 

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Go to: Start|Control Panel|Mail
  2. Click on Show Profiles
  3. Click the Add button
  4. Enter a profile name: (suggest something like "Off-campus username")
  5. Then check the box next to: Manually configure server settings or additional server types.
  6. Click Next
  7. Select Microsoft Exchange
  8. Click Next
  9. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  10. In the field labeled "User Name" type: username (this is your network login ID)
  11. Click the More Settings button
  12. Go to the Connection tab
  13. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  14. Click on the Exchange Proxy Settings button
  15. Enter the following information:
  16. https://autodiscover.wlu.edu
  17. Check the box next to Connect using SSL only
  18. UNcheck the box next to Only connect to proxy servers that have this…
  19. Enter the following information:
  20. msstd:autodiscover.wlu.edu
  21. Check the box next to On slow networks, connect using HTTP first…
  22. Choose NTLM Authentication for Proxy authentication Settings

 

Score: 42.5 - Updated: 7/15/2013 3:36:10 PM - Was this helpful?
How do I turn off AutoComplete in Outlook 2010? (link)
  1. On the File tab, click Options.
  2. In Options click Mail.
  3. Under Send messages, select or clear the Use Auto-Complete List to suggest names when typing in the To, Cc and Bcc lines check box.

Note: When you type the first letter of a name in the To, CC, and BCC boxes, AutoComplete begins to suggest possible matches based on the names of whom you have sent an item to before.

Score: 42.5 - Updated: 7/24/2013 10:52:07 AM - Was this helpful?
How do I recover deleted messages in Outlook? (link)

To recover purged messages from the Deleted Items folder:

  1. Select the Deleted Items folder.
  2. Click on the Folder tab.
  3. Click Recover Deleted Items.
  4. Select messages to recover.
  5. Click on mail icon to recover selected message(s).
  6. Message is restored to Deleted Items folder.

Applies To: Faculty, Staff

Score: 42.5 - Updated: 7/12/2013 2:10:59 PM - Was this helpful?
How can I get Outlook (Faculty and Staff) on my Win 8 Outlook 2013 machine at home? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, online at wlu.onthehub.com. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

 

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Click the bottom left to bring up your tiles and type in Mail.
  2. Select Mail in Settings
  3. Click on Show Profiles
  4. Click the Add button
  5. Enter a profile name: (suggest something like "Off-campus username")
  6. Then check the box next to: Manually configure server settings or additional server types.
  7. Click Next
  8. Select Microsoft Exchange
  9. Click Next
  10. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  11. In the field labeled "User Name" type: username (this is your network login ID)
  12. Click the More Settings button
  13. Go to the Connection tab
  14. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  15. Click on the Exchange Proxy Settings button
  16. Enter the following information:
  17. autodiscover.wlu.edu
  18. Check the box next to Connect using SSL only
  19. Check the box next to Only connect to proxy servers that have this…
  20. Enter the following information:
  21. msstd:autodiscover.wlu.edu
  22. Check the box next to On slow networks, connect using HTTP first…
  23. Choose NTLM Authentication for Proxy authentication Settings
  24. OK/Apply and OK/to get back to the "Add Account"
  25. Click Next
  26. If on campus activate your wireless.
  27. Click on Outlook and sign in with your password.

 

Score: 41.7 - Updated: 8/22/2013 9:11:35 AM - Was this helpful?
How do I undelete a contact in Outlook 2010? (link)

If you did in error it should be in your trash and then you just drag and drop it back into contacts.

If some time has passed follow these steps from Microsoft

  1. With Outlook 2010 open click the File Ribbon tab then click the Options button. 
  2. Click Customize Ribbon
  3. On the right-hand side add a New Group under the Folder main tab. You can rename it after it is created.
  4. Change the “Choose commands from:” to All Commands. Scroll down and select the “Recover Deleted Items…” option then click the “Add > >” button to add this option to your newly created custom group OK.
  5. You will now see your new group and the Recover Deleted Items icon in the Folder tab on all folders.
  6. If you were to click the button you will see that you have access to any purged/shift-deleted items from that folder.
  7. If you use the recover option you will see that your item has now been returned.
Score: 41.0 - Updated: 7/24/2013 11:00:17 AM - Was this helpful?
How do I create a Contact Group from scratch in Outlook? (link)

In the Outlook 2010

In Contacts, on the Home tab, in the New group, click New Contact Group.

In the "Name" box, type in the name of the Distribution List, i.e., "Committee Members".

On the Contact Group tab, in the Members group, click Add Members, and then click From Outlook Contacts, From Address Book or New Email Contact

  1. If you are adding a new email contact, enter the information for the person in the Add New Member dialog box.

If you are adding a member from Outlook Contacts or an Address Book, do the following:

  1. In the Address Book drop-down list, click the address book that contains the email addresses that you want to include in your Contact Group.
  2. In the list of names, click the names that you want, and then click Members. You can add names from different address books to the same Contact Group.
  1. Do this for each person whom you want to add to the Contact Group, and then click OK
  2. Click Save & Close in the top left.

The Contact Group is saved in your Contacts folder under the name that you give it.

 

Score: 40.0 - Updated: 2/10/2014 10:20:23 AM - Was this helpful?
How do I create a signature for my e-mail using the Outlook 2010 client? (link)
  1. In Outlook, click on File > Options > Mail.
  2. Click on Signatures.
  3. Click the New button.
  4. Type a name for your signature and click on OK.
  5. In Choose Default Signature:
  6. Select e-mail signature.
  7. Select if you want your signature added to New messages.
  8. Select if you want your signature added to Replies/Forwards.
  9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
  10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Score: 40.0 - Updated: 7/12/2013 2:36:10 PM - Was this helpful?
How do I remove someone from my shared (Outlook 2007) calendar? (link)

In Outlook 2007 you need to click on calendar to activate your calendar.
Right click on the calendar you were sharing and Change Sharing.
Click the name you want to remove and click remove.  Repeat if you share will multiple people.

Be aware that this is a calendar by calendar corrrection if you have multiple calendars.

Applies To: Faculty, Staff

Score: 40.0 - Updated: 6/25/2010 3:18:27 PM - Was this helpful?
Problem setting my Outlook Out of Office rule. (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 40.0 - Updated: 1/29/2014 3:58:10 PM - Was this helpful?
How do I add a Contact Group received from someone in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 40.0 - Updated: 8/25/2014 2:18:15 PM - Was this helpful?
How do I view names in a Contact Group in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 40.0 - Updated: 2/10/2014 10:38:03 AM - Was this helpful?
I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Score: 40.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
How do you REMOVE/delete one person from a Contact Group in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 39.3 - Updated: 2/10/2014 10:27:03 AM - Was this helpful?
How do I copy an Outlook 2007 Calendar into SharePoint? (link)
  1. Create the new calendar in sharepoint, and link it to your Outlook
  2. Open the source Outlook calendar (either from exchange or as a PST, however you have it).
  3. Go to folder view and open the source calendar
  4. With the source calendar open, go to view menu, current view, and select all appointments.
  5. Hit CTRL-A to select all the appointments, or just get the ones you want.
  6. Drag-and-drop the selected calendar Items to the linked sharepoint calendar
Score: 39.3 - Updated: 7/1/2010 2:00:54 PM - Was this helpful?
How do I view the names in the header of a message or meeting request in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 39.3 - Updated: 2/10/2014 10:39:00 AM - Was this helpful?
How do I make my contacts folder an Address Book (Outlook 2010)? (link)

To make a personal contacts folder into an address book that is visible when viewing address books, complete the steps below:

  1. In the Navigation Pane, click Contacts.
  2. Under My Contacts, right-click the Contacts folder you want to view in the address book, and then click Properties on the shortcut menu.
  3. Click the Outlook Address Book tab, and make sure that the Show this folder as an e-mail address book check box is selected. If the check box is unavailable, you need to add the Outlook Address Book to your profile (see instructions below).
  4. Click OK.

Now when you open a new message, click the To button, and open the dropdown list of address books, this address book will be listed.

Score: 38.8 - Updated: 7/24/2013 10:57:11 AM - Was this helpful?
How do I add an address from an address book or a contacts folder in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 38.3 - Updated: 2/10/2014 10:23:44 AM - Was this helpful?
How do I add a new contact not in contacts folder or address book in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 38.3 - Updated: 2/10/2014 10:25:38 AM - Was this helpful?
How do I create a Contact Group by copying names from an email message in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 38.3 - Updated: 2/10/2014 10:35:32 AM - Was this helpful?
Sending to a contact group in Outlook 2010 didn't send to all members. Why? (link)

Fix: 

     • When in the Contact Folder open the distribution list so that you can see the members.
     • Click on Update Now in the tool bar
     • Click Save & Close

To check that all members will be sent to, create a new message and place the distribution list in the To field, then expand the distribution list and check that all names are listed.

Score: 38.0 - Updated: 8/27/2013 1:52:06 PM - Was this helpful?
How do I create a Contact Group with new names in the Address Book in Outlook? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 38.0 - Updated: 11/13/2014 11:43:33 AM - Was this helpful?
How can I add addresses to my personal contacts list from the Global Address List (GAL)? (link)

1. Open the Global Address List (GAL) by clicking the address book button(looks like a little open book)

2. Search the GAL for the user

3. Highlight the user> right click> click 'Add to Contacts'>

4. At this point you can either click 'Save & Close' and then manually move the contact from your default Contacts address book to your custom book OR you can select the Microsoft icon (top left) select 'Move'>'Copy to Folder'>select your custom address book folder>click OK>close the contact window without saving.

Score: 35.0 - Updated: 9/24/2010 1:43:15 PM - Was this helpful?
How do I share a custom contacts folder with specific people? (link)

From Microsoft

The default Contacts folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted. You can create additional contacts folders and these folders can be renamed or deleted. This section includes instructions to share contacts folders that you create.

1. In Contacts, in the Navigation Pane, right-click the contacts folder that you want to share.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder that you want to share.
2. Click Share .
3. In the To box of the sharing invitation, enter the name of the recipient.
4. If you want to, change the Subject.
5. If you want to, grant permissions to the recipient to change your contact items by selecting the Recipient can add, edit, and delete items in this contacts folder check box.
6. In the message body, type any information that you want to include.
7. Click Send.
8. Review the confirmation dialog box, and then, if correct, click OK.

 

Applies To: Staff

Score: 35.0 - Updated: 5/5/2010 3:12:58 PM - Was this helpful?
How do I share my default Contacts folder with specific people? (link)

From Microsoft

The default Contacts folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted.
1. In Contacts, in the Navigation Pane, click Share My Contacts folder.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then click Share My Contacts folder.
2. In the To box, enter the name of the recipient for the sharing invitation message.
3. If you want to, you can change the Subject.
4. If you want to, request permission to view the recipient's default Contacts folder. To do so, select the Request permission to view recipient's Contacts folder check box.
NOTE If you want to request access to a contacts folder other than the default Contacts folder, you must send an e-mail message asking for permissions to that particular folder. This option only requests access to the recipient's default Contacts folder.
5. In the message body, type any information that you want to include.
6. Click Send.
7. Review the confirmation dialog box, and then if correct, click OK.

 

Applies To: Staff

Score: 35.0 - Updated: 5/5/2010 3:12:48 PM - Was this helpful?
How do I revoke or change other people's access to my contacts folders? (link)

In Microsoft

At any time, you can change or revoke someone's access permissions to your contacts folders.
1. In Contacts, in the Navigation Pane, right-click the contacts folder for which you want to change permissions.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder for which you want to change access permissions.
2. Click Change Sharing Permissions.
3. Do one of the following:
• Revoke or change access permissions for everyone
1. On the Permissions tab, in the Name box, click Default.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
• Revoke or change access permissions for one person
1. On the Permissions tab, in the Name box, click the name of the person whose access permissions you want to change.
2. Under Permissions, in the Permission Level list, click None to revoke permissions or any of the other options to change permissions.
View descriptions of permission levels
WITH THIS PERMISSION LEVEL (OR ROLE) YOU CAN
Owner Create, read, modify, and delete all items and files, and create subfolders. As the folder owner, you can change the permission levels that other people have for the folder. (Does not apply to delegates.)
Publishing Editor Create, read, modify, and delete all items and files, and create subfolders. (Does not apply to delegates.)
Editor Create, read, modify, and delete all items and files.
Publishing Author Create and read items and files, create subfolders, and modify and delete items and files that you create. (Does not apply to delegates.)
Author Create and read items and files, and modify and delete items and files that you create.
Contributor Create items and files only. The contents of the folder do not appear. (Does not apply to delegates.)
Reviewer Read items and files only.
Custom Perform activities defined by the folder owner. (Does not apply to delegates.)
None You have no permission. You cannot open the folder.
3. Repeat step 2 for each person whose access permissions you want to modify.

 

Applies To: Staff

Score: 35.0 - Updated: 5/5/2010 3:12:41 PM - Was this helpful?
I have unwanted mail, what can I do? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 35.0 - Updated: 12/5/2014 1:42:37 PM - Was this helpful?
When I try to Schedule an Appointment in Outlook, Everyone has "No Information."   (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 30.8 - Updated: 2/4/2014 11:25:06 AM - Was this helpful?
Problems with Outlook 2011 on my Mac (link)
( Restricted to authenticated ITS users. )
Score: 27.6 - Updated: 1/29/2014 3:21:58 PM - Was this helpful?
How do I open links in Outlook with Internet Explorer? (link)

Click on Internet Explorer to launch

·         Click on Tools, then Internet Options

·         In the Programs Tab, under Default Web Browser heading:

·         Click on ‘Make Default’

·         Uncheck the ‘Tell me if Internet Explorer is not the default Web Browser’

·         Links in Outlook will now open in Internet Explorer.

 

Score: 21.8 - Updated: 7/12/2013 11:52:31 AM - Was this helpful?
How do students long into Outlook Resources? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 15.0 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
How do I forward an e-mail as an attachment using the full Outlook client? (link)
  • In Outlook, open up the message (sent or received).
  • In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
  • Enter the person’s E-mail address to forward the E-mail as an attachment and send.
Score: 10.0 - Updated: 7/12/2013 11:13:58 AM - Was this helpful?
How do I import my class schedule into Outlook using the Outlook client? (link)

How to import your class schedule into Outlook 2007

1- Go to http://webadvisor.wlu.edu in your web browser.

2- Click on Log In and then enter your username and password; click submit.

3- Select the appropriate category: Students or Faculty

4- Select "Outlook Class Schedule Import"

5- You should receive a file in .ics format in your Outlook Inbox. The sender will be "Registrar"

6- Open the message in a separate window by double-clicking on it.

7- Right-click on the attachment and choose "Open", or skip to step 12.

8- Outlook will prompt you to add the calendar to Outlook.

9- Click "Yes".

10- The calendar will now be available in Outlook, and it will be named as your username. Right-click on the calendar name and rename it to the course and section number.

11- There should be a checkbox next to the calendar name in the left-side menu. Uncheck the box when you don't want it to display; check it when you do.

12-It has been pointed out that the search assistant will not see this separate calendar when trying to schedule a meeting.  If you want the search assistant to work, you will have to import into your primary calendar.  Continue reading for how to do this.

13- Open you email message, right click the attached file, and "Save as..." to a folder you can access.

14- Go into Outlook, click on the "File" dropdown menu, and select "Import an iCalendar (.ics) ...".  Then browse to and select the emailed file that you saved in the previous step.

15- When asked "Do you want to open this calendar as a new calendar or import its items into your calendar", select "Import".

16- The imported class schedule will now be part of your primary calendar.

Applies To: Faculty, Students

Score: 10.0 - Updated: 9/3/2014 3:32:29 PM - Was this helpful?
How do I get my outlook IMAP and SMTP settings form outlook.com? (link)
  1. Log into outlook.com with your student email address and password.
  2. Click on the ? mark in the upper right hand side of the outlook.com window.
  3. Select "About"
  4. Your email server settings are halfway down the information list. These apply to IMAP, SMTP, Exchange and Active Sync servers.  

Applies To: Students

Score: 10.0 - Updated: 7/15/2013 3:34:19 PM - Was this helpful?
How do I access Outlook from the Web? (link)

For W&L staff and faculty:

1. Open up a web browser (Internet Explorer, Firefox or Safari, for example.)

2. Go to https://owa.wlu.edu (OWA is an acronym for Outlook Web App)

Score: 10.0 - Updated: 7/9/2013 4:28:37 PM - Was this helpful?
How do I attach a file using RightFax? (link)

Under Attachments

Click Attach File

You have PDF Attachment Type options

  • Text
  • Photos & Images
  • Light
Score: 10.0 - Updated: 12/8/2014 10:00:32 AM - Was this helpful?
How does the AutoComplete feature work in Outlook? (link)
Note: When you type the first letter of a name in one the To, CC, and BCC boxes, AutoComplete begins to suggest possible matches based on names of whom you have sent an item to before.

How AutoComplete Works
The AutoComplete feature is turned on by default, and displays suggestions for names as you type them in the following situations:
  • To, Cc, and Bcc boxes in an e-mail message.
  • To boxes in meeting requests, tasks, and share requests
  • E-mail field in a contact card.

    When you type the first letter of a name in one of these boxes, AutoComplete begins to suggest possible matches based on names you have typed before. The more letters you type, the greater the possibility of AutoComplete finding a match.

Click the name you want to enter in the box. If you are using the keyboard, select the name using the UP ARROW or DOWN ARROW keys, and then press ENTER (or TAB). If no suggestion matches what you are typing, continue typing. The AutoComplete feature will remember what you typed the next time you type that name.

Names that you use less frequently will move lower in the list over time, and eventually will no longer appear.

Score: 7.5 - Updated: 7/15/2013 3:58:08 PM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 7.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
Where can I find help with Outlook 2010? (link)

Atomic Learning is the licensed provider for online tutorials at W&L. Tutorial topics include: Outlook 2010, Excel 2010 and 2011, Word 2010 and 2011, Windows 8, iMovie, SharePoint 2010, the Adobe Creative Suite including InDesign, Acrobat and Photoshop and many more.

Go to http://go.wlu.edu/LEARN and sign in with your network username and password to access all tutorials.

This resource is open to all current students, staff and faculty.

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 5/3/2013 2:52:41 PM - Was this helpful?
How do I use course distribution lists in Outlook? (link)
Lists are created at the beginning of each term, and are available in the Outlook address book. Search for them as you would any name. Courses are listed alphabetically, by discipline.
 
So, for instance, if looking for a Philosophy course distribution list using the Outlook client, type "Phil" in the "To" line, then click the "Check Names" button (or press Ctrl-K). Scroll until you find the Philosophy courses.
Score: 6.0 - Updated: 7/15/2013 3:46:20 PM - Was this helpful?
How do I delete items from the AutoComplete list in Outlook? (link)

1. Begin typing the name you wish to remove from the AutoComplete list.

2. Select the unwanted name by using the UP ARROW or DOWN ARROW key.

3. Press DELETE.

Note: When you type the first letter of a name in the To, CC, and BCC boxes, AutoComplete begins to suggest possible matches based on names of whom you have sent an item to before.

Score: 6.0 - Updated: 7/15/2013 3:57:24 PM - Was this helpful?
Is there a personal long distance policy for phones? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
Every time I'm printing, the SAVE AS window pops up - is there anything I can do? (link)

One of the reasons may be a printer setting.  Open up the selected printer to see if the PRINT TO FILE box has become checked on the selected printer.  If it has uncheck that setting.

Score: 6.0 - Updated: 10/7/2014 7:07:20 AM - Was this helpful?
What are the steps for setting up the Junk Folder in Outlook? (link)

1. Go to http://owa.wlu.edu  (Outlook Web Access)

2. Click on Options in the upper right hand corner.

3. Select Junk E-Mail on the left side menu.

4. Click on Automatically Filter Junk E-Mail

5. Click on Also trust email from my Contacts

6. Click on Save at the top of the screen to save the settings.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 8/10/2012 12:39:05 PM - Was this helpful?
Which browser should I use with Outlook Web App (OWA)? (link)

From the Microsoft website:

To use the complete set of features that are available in Outlook Web App (OWA) and the web management interface (also known as the premium version), you can use the following browsers on a computer that runs Windows XP, Windows Server 2003, Windows Vista, or Windows 7:

  • Internet Explorer 7 and later versions.
  • Firefox 3.0.1 and later versions.
  • Chrome 3.0.195.27 and later versions.

On a computer that is running Max OS X, you can use the following browsers:

  • Safari 3.1 and later versions.
  • Firefox 3.0.1 and later versions.

On a computer that is running Linux, you can use the following browser:

  • Firefox 3.0.1 and later versions.

If you use a web browser that does not support the full feature set, Outlook Web App opens in the light version.

Score: 6.0 - Updated: 7/12/2013 11:03:37 AM - Was this helpful?
I'm unable to open links in Outlook. What can I do to fix this? (link)
  1. Close Outlook client.
  2. Open Mozilla Firefox and set it as the default browser. Close Mozilla Firefox.
  3. Open Internet Explorer. 
  4. You may be prompted with a pop-up message: 'Do you want to make Internet Explorer the default browser?'
  5. If the pop-up does not appear, in Internet Explorer  > Tools > Internet Options
  6. Click on the Programs Tab and make Internet Explorer the default browser.
  7. Check the box 'Tell me if Internet Explorer is not the default browser.'
  8. Open Outlook. Links will open in Internet Explorer.

Applies To: Faculty, Staff

Score: 6.0 - Updated: 7/12/2013 2:56:58 PM - Was this helpful?
Can I attach a file to include in the fax with RightFax? (link)

Yes, you can attach a file to include in your fax. Many document types are supported, including Adobe PDF, Microsoft Word, Microsoft Excel, and image files such as JPG and PNG. *Keep in mind that some documents such as detailed spreadsheets or PowerPoint slideshows may not render clearly when printed on a recipient’s fax machine.

Score: 6.0 - Updated: 4/21/2014 9:46:45 AM - Was this helpful?
Is there an Outlook plugin for Box.com (Box at W&L)? (link)

Yes. The Outlook plugin for Box is compatible with Microsoft Outlook versions 2013, 2010 and 2007. There is no Outlook plug-in available for Macs.

More information about the Outlook plugin for Box is available here: https://wlu.app.box.com/services/browse/49/box_for_outlook

(There is a download link to the latest version available at that web address.)

Score: 6.0 - Updated: 11/14/2014 11:02:07 AM - Was this helpful?
How do I recover edits (lost) in an attachment opened from Outlook on a Mac but not saved locally? (link)

A user on a Mac opened a word attachment in Outlook 2011 and neglected to place the file in a local or network location. There were changes made to the document.

Spotlight
Show All in Finder
Search This Mac
+
Kind is Any
+
Last opened date is (fill in today or the appropriate date)
If found
FILE SAVEAS on the Desktop (suggested)

Score: 5.5 - Updated: 11/18/2015 3:39:04 PM - Was this helpful?
What is the maxium size of a distribution list in Outlook? (link)

The maximum number of names that you can include in a distribution list depends on the size of the contact files (for each contact) themselves. There are no hard and fast rules but in general, a distribution list can contain between 50-70 names and e-mail addresses.

Score: 5.0 - Updated: 7/15/2013 3:49:38 PM - Was this helpful?
When I delete messages in Outlook, how do I get them to automatically delete from my (Blackberry)? (link)

On the Blackberry, when in Messages:

 

1.       Click on the Options button (to the left of the ball).

2.       Choose Options from the menu.

3.       Choose Email Reconciliation

4.       Settings should read: 

a.       Delete On:  Prompt (or Mailbox)

b.      Wireless  Reconcile: On

c.       On Conflicts: Mailbox Wins

 

Score: 5.0 - Updated: 6/4/2012 2:20:08 PM - Was this helpful?
Where do I enter my time (in WebAdvisor) after the pay period has ended? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 5.0 - Updated: 6/25/2010 2:51:58 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 5.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
How to share a distribution list in Outlook 2010. (link)

1. Open the distribution list (double-click on the list.)

2. Click on Forward Group.

3. Choose As an Outlook Contact.

4. Send the email to the recipient.

For the recipient:

1. Open the email.

2. Click on the email attachment and drag it to the Contacts button on the left side of the Outlook window. Now when you look at your contacts, you should see the distribution list.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 9/24/2010 11:08:27 AM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 5.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
How do I get the plugin for Junk Mail Reporting in Outlook 2010? (link)

Go to http://www.microsoft.com/en-us/download/details.aspx?id=18275 and download the appropriate plug in for your PC or contact the ITS Information Desk at extension 4357 and ask for someone to help you install it.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 7/12/2013 1:28:45 PM - Was this helpful?
How can I recover deleted items in Outlook 2011? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 5.0 - Updated: 2/26/2013 10:21:53 AM - Was this helpful?
Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
How to share a distribution list in Outlook 2007 (link)

There are two ways to share a Distribution List in Outlook 2007:

METHOD #1:

1.       Open the Distribution List.

2.       Right-click on the name of the distribution list.

3.       Click on Send Full Contact.

4.    Choose In Outlook Format

METHOD #2 :

 

1.       Open the distribution list.

2.       In the menu across the top, choose Send > In Outlook Format.

 

 

Applies To: Faculty, Staff

Score: 4.3 - Updated: 9/24/2010 11:10:42 AM - Was this helpful?
How do I access Enterprise Vault on Outlook 2010? (link)

Please follow the detailed and illustrated instructions in the Related Resources.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 1/14/2011 10:12:38 AM - Was this helpful?
How do I get my mail into Outlook 2011 on my Mac? (link)

We are just starting on these instructions.  Please let us know of additions/corrections.

In Outlook 2011 you need to go to mail preferences and add an exchange account.

User name is full e-mail address with password.

When prompted say always allow.

Server is pod51000.outlook.com

 

Applies To: Students

Score: 4.3 - Updated: 2/16/2011 11:41:29 AM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
What do I do when I get a 'message can not be saved' error when using Outlook on a Mac? (link)

The user still had the document that was attached to the e-mail open.  When the original document was closed the e-mail message was sent.

Score: 4.3 - Updated: 10/3/2011 11:55:38 AM - Was this helpful?
How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
How do I access a shared mailbox through Outlook Web App (OWA)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 4.3 - Updated: 9/21/2016 2:43:16 PM - Was this helpful?
What is the maximum number of recipients I can send an email message to at one time? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 4.3 - Updated: 4/29/2014 10:45:06 AM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
What do I do if Outlook no longer suggests (autocomplete) names when I type in an address field? (link)

Background:

AutoComplete is a feature which displays suggestions for names and email addresses as you begin to type them. These suggestions are possible matches from a list of names and email addresses that you have typed before, known as the AutoComplete name list. The AutoCompletes name list saved as a file on the local machine. 

 

Possible solutions:

  1. Are you using your primary machine?  AutoComplete Lists are saved per machine (locally).  If you are not on your primary machine you will have a different list.
  2. Was your machine rebuilt recently?  If so your AutoComplete file may not have been copied over to the new build. In this case you will need to start building a new list.
  3. Is AutoComplete turned off? To turn AutoComplete on:
    • go to the File menu
    • click Options
    • select the Mail tab
    • scroll down to 'Send messages' section
    • check the "Use Auto-Complete to suggest names when typing in the To, Cc, and Bcc lines" check box
  4. Very rarely a AutoComplete list file gets corrupted and all suggestions disappear. If your new entries are being saved then continue to build your new list with use. If the list remains blank contact the W&L InfoDesk. 

Applies To: Faculty, Staff

Score: 3.8 - Updated: 7/15/2013 4:24:08 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 3.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
How can I attach to WLUsec with Windows 7 if Cloudpath dosen't work? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 9/2/2011 12:30:42 PM - Was this helpful?
How do you do an advanced search in Outlook 2011 on a Mac? (link)

Click in the ‘Search this folder’ at the top right and it will activate the Search ribbon

Click All Mail > Advanced  > Click on Items Contains and make your criteria selection

You can make multiple selections by clicking the plus sign on the right of your 1st line of criteria

See associated photo under Resources: Outlook 2011 Advanced Search

Score: 3.8 - Updated: 11/8/2011 3:09:54 PM - Was this helpful?
How do I access a shared mailbox on my PC in Outlook Client after I have been granted access? (link)

Outlook 2010/2013

  1. While logged in to Outlook select File Tab and click on Account Settings.
  2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
  3. In the Change E-mail Account window select the More Settings button.
  4. Navigate to the Advanced tab.
  5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
  6. Enter the name of the shared mailbox and select OK.
  7. Select OK again and close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
  9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
    1.  
      • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
      • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

Score: 3.8 - Updated: 2/25/2015 10:19:36 AM - Was this helpful?
I'm having problems printing from Outlook 2011 on my Mac? (link)

Try these steps from Microsoft on rebuilding your identity database.

Score: 3.8 - Updated: 1/2/2012 1:28:27 PM - Was this helpful?
How do I send an e-mail attachment with the Tegrity link out of Sakai to a trusted viewer? (link)

Open up the Tegrity link from Sakai
Open the Session List and click the session you want to send
At the bottom you will see an Actions drop down menu (if not maximize the window)
Under Class Actions Click Get Class Link

Note ** UNCHECK the "Do not allow anonymous user ..." box
If you don’t the user will HAVE to log into Sakai

Copy the URL and send via e-mail to TRUSTED user

 

Score: 3.8 - Updated: 4/12/2012 10:26:58 AM - Was this helpful?
Where can a student look for a lost file opened from Sakai? (lost file,attachment) (link)

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

Score: 3.8 - Updated: 9/24/2013 8:12:25 AM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How do I install the NEC Outlook Client associated with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 2/28/2014 8:25:36 AM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 3.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
How do I add MY e-mail address on a BizHub so I don’t have to type it in each time I scan something? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/22/2014 10:51:38 AM - Was this helpful?
What are troubleshooting steps when a user receives the message "Connect to MEXMBA" in the Outlook Client? (link)
( Restricted to authenticated ITS users. )
Score: 3.3 - Updated: 10/1/2010 3:59:09 PM - Was this helpful?
How do I move or copy multiple files or folders all at the same time between sites in Sakai? (link)

You can move or copy multiple files all at once:

 

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

Score: 3.3 - Updated: 10/1/2010 4:03:01 PM - Was this helpful?
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 3.3 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
How do I attach to WLUsec on my Mac if cloudpath doesn't work? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.3 - Updated: 9/2/2011 1:11:59 PM - Was this helpful?
I have lost my search field in Outlook 2011 on my Mac, what can I do? (link)

Click the button in the Toolbar Control Button in the top right to show it!

Applies To: Faculty, Staff

Score: 3.3 - Updated: 10/7/2014 7:06:15 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
Why is a pay period record missing on my Time History screen in Webadvisor, even though I was paid for those days? (link)

If you do not electronically sign and submit your time card to your supervisor, there is no web transaction to display for that pay period in the Time History screen on Webadvisor. What happens is your default work schedule, or days you entered manually, are pulled into payroll and the verifications are done through the normal payroll files. There is no detail from the web that was saved to reference. Also, at this point, any verification of hours or approvals needed are done by the Payroll Department in conjunction with your supervisor before you are paid.

Score: 3.0 - Updated: 6/4/2012 2:24:36 PM - Was this helpful?
Can I call multiple locations at the same time with the LifeSize Passport video conferencing system? (link)

Not at this time.

Score: 3.0 - Updated: 10/20/2010 11:19:29 AM - Was this helpful?
I am Experiencing Issues with Outlook and Printing since I upgraded my Mac Operating System. (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.0 - Updated: 9/25/2014 9:44:38 AM - Was this helpful?
I am Having Problems with Outlook Web Access (OWA) in Mozilla Firefox on My Mac (link)

Download Qualys BrowserCheck: https://browsercheck.qualys.com/

Install this Mozilla Firefox plug-in. Click on Scan to find the plug-ins that need to be updated. Install the updates. Restart Firefox and log into OWA.

Score: 3.0 - Updated: 1/29/2014 3:36:27 PM - Was this helpful?
How do I configure Firefox not to require my username and password for every W&L site I access after I've already entered it one time? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 2.7 - Updated: 6/10/2011 11:03:47 AM - Was this helpful?
How do I access a shared mailbox on my Mac in Outlook 2011 after I have been granted access? (link)

Outlook 2011

  1. While logged in to Outlook select Tools and then Accounts.
  2. In the Accounts window highlight your Microsoft Exchange account and select Advanced.
  3. In the Advanced window select the Delegates tab.
  4. Navigate to the People I am delegate for section.
  5. Click Add or + button.
  6. In the Select Users search field; enter the name of the shared mailbox and then click then click Find.
  7. Highlight the mailbox name then click OK and OK to close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

Applies To: Faculty, Staff

Score: 2.7 - Updated: 5/2/2014 9:59:49 AM - Was this helpful?
I'm getting the error "The maximum number of cookie values has been reached" when I am logged into WebAdvisor. The same issue will happen with Student workflows, Web Time Entry Workflows, etc. (link)

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it

 

Score: 1.9 - Updated: 1/29/2015 2:53:08 PM - Was this helpful?
Directory Information for Cherie Long (link)
Directory Information for Mary Long (link)
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero