Washington and Lee University
knoWLedgebase
Search the Information Technology Services Knowledge Base:
What can you tell me (student) about long distance service phone in my campus residence? (link)

Placement of outgoing long distance calls requires the use of your personal 7-digit authorization code. Your long distance code will be in you WebAdvisor account . No deposit is required for long distance service. No subscription fee or monthly service fee will be charged for an authorization code.

You are responsible for maintaining the confidentiality of your authorization code and you will be responsible for all calls placed with your authorization code. If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact the W&L Telecommunications Office in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately at 8999.

Since your telephone service is provided by the University, you may not subscribe to any "residential" long distance plan offered by another long distance carrier. However, you may obtain access to the interstate common carrier of your choice by establishing a calling card account with them and dialing the carrier's "800" access number. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method, you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates. Be aware that many advertised calling cards have per call surcharges or monthly fees associated with them, so read the fine print before committing to any of these services. Please remember that your alternate carrier calling card account can't be associated with your W&L phone system telephone number. A substantial service fee will be charged for calls billed back to your W&L telephone number. For more information, contact the Telecommunications Office.

Complaints related to operator services from any carrier may be addressed to: FCC, Common Carrier Bureau Enforcement Division, 2025 M Street NW, Washington DC, 20554.

Applies To: Students

Score: 100.0 - Updated: 9/7/2011 11:28:45 AM - Was this helpful?
What can you tell me about my (student) phone in my campus residence? (link)

If your campus residence is in the dorms, apartments, or sororities, your phone is already installed and ready for use. It is a Rolm 120 digital phone with the following features:

• Single-line digital telephone with 12 special function buttons
• Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
• One button to indicate line is in use
• One-way speaker (you can hear but not speak)
• Two spare buttons to access many other options
• Four-digit dialing on campus
• PhoneMail (Rolm's voice mail)
• Do Not Disturb (DND) feature

If you reside in one of the fraternities, you will need to provide your own phone for your room. Since the phone lines in the fraternities are analog, a normal single line phone like you have at home is all you need (older rotary phones will not work on this system). However, in order to more easily take advantage of some of the system features, it will be beneficial to have a phone that has a "FLASH" button on it, but it is not required.

Applies To: Students

Score: 100.0 - Updated: 10/1/2010 3:18:29 PM - Was this helpful?
What can you tell me (student) about long distance rates for my campus residence? (link)

You may choose to participate in our optional "bulk buy" rate plan or simply use our standard rate plan for your long distance calls. Both plans are detailed below. If you do not choose to participate in the optional rate plan, any calls made with your W&L long distance authorization code will be billed according to the standard rate plan.

Applies To: Students

Score: 95.0 - Updated: 9/7/2011 11:29:05 AM - Was this helpful?
As a student what type phone do I have on campus? (link)

The phone is a ROLM phone 120.

Applies To: Students

Score: 95.0 - Updated: 10/4/2010 8:46:57 AM - Was this helpful?
What can you tell me (student) about the rates for my campus phone? (link)

It's Simple - Our rates are exactly what they say the are! You'll find:

• No Monthly Surcharges
• No Federal Fees
• No 911 Charges
• No Taxes
• W&L covers all those "extra" fees you regularly
see on your home telephone bill and keeps the rate structure simple so you know exactly what you are paying. These rates apply to all calls within the United States and require the use of your long distance authorization code.

Applies To: Students

Score: 95.0 - Updated: 10/4/2010 9:06:20 AM - Was this helpful?
What can you tell me (student) about billing for my phone? (link)

The charges from your long distance use will be placed on your regular University account as part of the normal billing process. The bill will be sent to the address of record in the Business Office. The detailed call records for each month will be emailed to your W&L email address. A signed telephone contract must be on file with the Telecommunications Office.

Questions regarding your phone bill or any outstanding balance must be directed to the Telecommunications Office within 10 business days after the bill is received.

Applies To: Students

Score: 94.0 - Updated: 10/4/2010 9:16:32 AM - Was this helpful?
My phone is not working, what should I do? (link)

First, unplug the phone from the wall jack and from the back of the phone and then reconnect them.  Many times this will correct the problem.  If this doesn't work, please call the help desk at 4357 or email help@wlu.edu  to report the line not working.

Applies To: Faculty, Staff

Score: 92.5 - Updated: 7/25/2013 9:09:35 AM - Was this helpful?
What can you tell me (student) about using other long distance carriers? (link)

The University's long distance carrier is BTI. If you elect not to use the University's system, you will need to acquire a calling card from the carrier of your choice for the placement of long distance calls. Access to alternate carriers is available through the W&L system by dialing the carriers "800" access numbers. You may also reach an alternate carrier by dialing 9 + 1010xxx + 0 + phone number (for example, to access AT&T using this method you would dial 9 + 1010288 + 0 + phone number). Contact your carrier for their three digit code and rates.

Washington and Lee University does not charge residents for the alternate carrier access described above. You must have an existing calling/credit card arrangement with the alternate carrier and must not associate that account with your local number nor allow charges to be billed to your local number. A substantial service fee will be assessed for all calls billed back to W&L numbers.

If you find that you cannot dial the alternate carrier of your choice from within the W&L system, please contact the Telecommunications Office. telcom@wlu.edu

Applies To: Students

Score: 92.5 - Updated: 10/4/2010 9:34:42 AM - Was this helpful?
How can I check my PhoneMail while I am away from campus? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 90.0 - Updated: 10/1/2010 2:01:05 PM - Was this helpful?
How do I access my Phonemail from on campus? (link)

PhoneMail has two access numbers. The number you dial is determined by the last digit of your phone number.

* * *Even numbers dial 8080

* * *Odd numbers dial 8090

  1. Dial your PhoneMail direct access number
  2. Dial your extension number followed by #. Special Note for Residents Sharing a Room and Phone: Double room residents must add a 1 or a 2 after your extension number while accessing PhoneMail. Names are loaded alphabetically. For example, if Sarah Bailey and Ann Jones share extension 4005, Sarah's PhoneMail box will be 40051 and Ann's will be 40052.
  3. Dial your password and press "#".
  4. Follow the PhoneMail prompts for options available to you.

    TIP: If you are in a single room and accessing PhoneMail from your own extension, you can simply press # in step 2 above.

Applies To: Faculty, Staff, Students

Score: 90.0 - Updated: 10/1/2010 2:33:41 PM - Was this helpful?
What can you tell me (student) about my account balance for my phone? (link)

Students who have phone service on the W&L system may obtain their current long distance balance any time through our Telecom Online web page. Log on to http://sunbelt/phonebill/login.jsp/. You will need your long distance authorization code to access your personal information.

Applies To: Students

Score: 90.0 - Updated: 10/1/2010 3:26:56 PM - Was this helpful?
What does PhoneMail help me (student)? (link)
  • Answers your telephone automatically and plays your personal greeting to callers
  • Accepts and stores voice messages in your PhoneMail mailbox
  • Plays back your messages at your convenience
  • Allows you to send and receive messages anytime, from anywhere

Applies To: Students

Score: 90.0 - Updated: 10/1/2010 3:07:22 PM - Was this helpful?
What can you tell me (student) about the 911 service? (link)

W&L’s system is linked directly to the area Emergency 911 notification system. 911 should only be used in life threatening situations. Minor emergency calls should be placed to University Security at 8999 from any W&L extension. You may place a call to E-911 by dialing 9+911. In most cases, the E-911 dispatcher will see the phone number you are dialing from and your location on their dispatch screen.

If you accidentally dial 911, please don’t hang up. Simply identify yourself and tell them there is no emergency at your location. There are cases when 911 is accidentally dialed, especially on international calls which require a 9-0-11 prefix or when using a fax machine. If you hang up, the 911 dispatcher is obligated to pursue the call to try to determine if there is an actual emergency.

Be sure to dial carefully. If you unintentionally contact a 911 dispatcher, please explain your mistake to them and you will have played an important role in making the system work properly (and you won’t be responsible for emergency crews rolling up to your dorm on a false alarm).

Applies To: Students

Score: 90.0 - Updated: 10/4/2010 9:27:28 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 88.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
Is there a personal long distance policy for phones? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 88.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
What is the phone number for M41? (link)
( Restricted to authenticated ITS users. )
Score: 88.0 - Updated: 4/29/2014 1:06:42 PM - Was this helpful?
How do I use FLASH feature on my phone if I live off campus? (link)

The FLASH function places any call on soft hold so that you can access a feature or dial another party. The soft hold lasts until you hang up or reconnect the call.

If you are not sure whether to FLASH before using a system feature, remember that you must have dial tone before using a feature. So, if you don't have dial tone, FLASH.

As a resident of off-campus housing, you provide your own phone and it is suggested that you use a phone that has a FLASH button since this feature is used to access so many system features. If you do not have a phone with a FLASH button, do the following: Press the switch hook on your phone for one second Listen for a tone followed by the high pitched holding tone

Note: Holding the switch hook down for longer than one second can disconnect your call.

Applies To: Students

Score: 87.1 - Updated: 10/4/2010 9:32:01 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 86.7 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
What are some important notes for me (student) living on campus when using my University phone? (link)
  • Because the system offers PhoneMail, call waiting is not available.
  • To dial any campus extension, dial only the last four digits.
  • On long distance calls, you will be billed for a one minute call if you listen to a ring or   busy signal for 30 seconds or more after completion of dialing.

Applies To: Students

Score: 86.7 - Updated: 10/4/2010 8:42:57 AM - Was this helpful?
How do I set up my name using Phonemail? (link)

IDENTIFYING YOUR MAILBOX WITH YOUR NAME

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 4 to Record Name (RECORD FIRST AND LAST NAME ONLY)
  4. Press 1 to begin recording
  5. Press * # when done

Applies To: Faculty, Staff, Students

Score: 85.0 - Updated: 10/4/2010 9:00:23 AM - Was this helpful?
My phone doesn't ring. What should I do? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 85.0 - Updated: 10/1/2010 2:01:25 PM - Was this helpful?
As a student how can I check my long distance account information? (link)

You can view your phone bill detail  online using your Long Distance Authorization Code. Access to your bill by clicking on the following link:

Long Distance Account

Applies To: Students

Score: 85.0 - Updated: 9/6/2010 8:28:34 AM - Was this helpful?
What general information can you tell me (student) about PhoneMail? (link)

Your telephone service which includes PhoneMail upon request, a voice mail service that enables you to record a personal greeting of up to three minutes in length and accept up to ten, 3-minute messages. Your phone line will be programmed to forward automatically to PhoneMail if you do not answer after four rings or if your line is busy. The message waiting light on your phone will flash whenever you have received a message. You should retrieve and delete messages as often as possible.

By using the access phone number to PhoneMail and your personalized password, you will be able to retrieve messages from any touch-tone phone.

Your greeting will be your own personalized message that may be changed at any time from any phone.

Voice mailboxes are confidential and are accessible only to the individual via a password.
The PhoneMail box owner should erase all messages at the end of the school year. The PhoneMail system will be purged of all messages 24 hours after the final day of spring term exams.

Applies To: Students

Score: 85.0 - Updated: 10/1/2010 3:06:26 PM - Was this helpful?
What are the rules and regulations for me (student) using the phones? (link)

• You will be billed for unanswered long distance calls if you listen to a ring or busy signal for 30 seconds or more (approximately 4 rings) after completion of dialing. You will be charged for a one minute call. Credit will not be issued for these calls.
• Students must not bill calls directly to their residence hall telephone number (i.e., accepting collect calls and third party calls). The cost of the call plus a handling fee of $20.00 will be charged to the extension to which the call has been billed.
• University telephones must not be removed from their assigned locations. The ROLM-phone will not work with any other system. The actual cost to replace a missing phone or phones damaged beyond repair will be charged to resident of the room. Phones will not be replaced until a report has been filed with the Telecommunications Office.
• If you damage or deface your phone, a charge for damages, time, and materials will be made against your account for any repairs (usually a minimum of $50).
• Students must keep the phones plugged in at all times. If a phone is detected unplugged, a $5.00 fee will be charged. Unplugged phones create problems for our system. The Do Not Disturb (DND) feature has been provided to help you avoid this fee.
• Be aware that some 800 number calls convert to toll calls (900 number). If you connect with one of these numbers, the cost of the call will be passed along to you. Direct dialing of 900 number services is blocked in our system.
• If your authorization code is lost or stolen, or if for any reason you feel the security of this number has been compromised, immediately contact W&L's Telecommunications Office in person. You will be responsible for all calls made prior to your notification in person. Because of the serious nature of the loss of an authorization code, if the Telecommunications Office is closed, you should contact University Security immediately.

Applies To: Students

Score: 85.0 - Updated: 10/4/2010 9:16:04 AM - Was this helpful?
How do I access my Phonemail from home or other off campus location? (link)

PhoneMail has two access numbers.  The number you dial is determined by the last digit of your phone number.

Even numbers dial 458-8080

Odd numbers dial 458-8090

1. Dial your PhoneMail direct access number
2. When PhoneMail answers, dial your on-campus extension umber and then press "#".
3. Dial your password and pres "#".

Applies To: Faculty, Staff, Students

Score: 82.0 - Updated: 1/29/2013 11:51:39 AM - Was this helpful?
As a student how do I find answers about my phones features? (link)

Search the feature and the Rolm.  So you would search the key words of hold and Rolm to get your answer.

Applies To: Students

Score: 82.0 - Updated: 10/4/2010 8:48:02 AM - Was this helpful?
Can I change my phone to ring only 1 or 2 times and then go to PhoneMail? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 81.3 - Updated: 10/1/2010 2:28:47 PM - Was this helpful?
How do I change my Phonemail password? (link)

To change your password:

  1. Access your PhoneMail box
  2. Press 9 for Mailbox Options
  3. Press 3 to Change Your Password
  4. Enter your new password then press #
  5. Wait for PhoneMail to verify your new password
  6. Hang up or press * 7 6 to log off of the system

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/4/2010 8:59:51 AM - Was this helpful?
How do I listen to my messages using Phonemail? (link)

LISTENING TO YOUR PHONEMAIL MESSAGES

  1. Access your PhoneMail box
  2. Press 3

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 8/13/2010 11:59:12 AM - Was this helpful?
What do I do with my Phonemail message after I have listened to it? (link)

After you listen to a message you can:

Press 6 to delete the message OR

Press 4 to save the message OR

Press 7 3 to replay the message  

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/4/2010 9:01:09 AM - Was this helpful?
How do I forward a PhoneMail message? (link)

After saving or deleting a PhoneMail message, you can attach comments to it and forward the message and comments to one or more extensions.  The original message follows your comments.  To forward a message.

      1.     Save (Option 4) or Delete (Option 6) the message
2.     Press 9 to Forward
3.     After you hear the tone, record your comments, which go in front of the message you want to forward
4.     Dial the extension you want to forward the message to
5.     Press # each time you complete dialing an extension
6.     Press # again to send the message through regular delivery

Applies To: Faculty, Staff, Students

Score: 80.0 - Updated: 10/4/2010 9:01:53 AM - Was this helpful?
How do I transfer my line into PhoneMail? (link)

#9 7070 hang-up and your light will be flashing

Applies To: Faculty, Staff

Score: 80.0 - Updated: 9/29/2010 9:45:08 AM - Was this helpful?
How do I cancel forwarding to PhoneMail? (link)

##9 hang-up and the light will stop flashing

Applies To: Faculty, Staff

Score: 80.0 - Updated: 9/29/2010 9:46:01 AM - Was this helpful?
How do I transfer a caller into someone's PhoneMail? (link)

Transfer (XFER)
7070
Extension #
(of person you are calling)
Hang-up

Applies To: Faculty, Staff

Score: 80.0 - Updated: 9/29/2010 9:49:25 AM - Was this helpful?
What general phone information do you have for those living in a Fraternity and the International House? (link)

Basic telephone service on the University system has been provided in your room fee. The phone jack in your room is active and will accept a standard home phone or similar device.

The phone service in the fraternity and International house is slightly different from the phone service in the dorms. Dorm phones are on a digital service but our off-campus buildings are on an analog system. Because analog systems do not require a special phone, residents of our off-campus housing provide their own phones and may use any basic home type phone device. The other differences mainly involve the keystrokes necessary to execute various phone system and PhoneMail functions. Please see other items in this section for details.

Applies To: Students

Score: 80.0 - Updated: 10/4/2010 9:28:53 AM - Was this helpful?
What are the general features for the student on campus resident telephones? (link)

All on-campus student phones are installed and ready for use. The phone is a ROLM phone 120 with the following features:

  • Single-line digital telephone with 12 special function buttons
  • Eight common function buttons (hold, connect, transfer, volume up, volume down, flash, DND, message waiting)
  • One button to indicate line is in use
  • One-way speaker (you can hear but not speak)
  • Two spare buttons to access many other options
  • Four-digit dialing on campus
  • PhoneMail (Rolm's voice mail)
  • Do Not Disturb (DND) feature

Applies To: Students

Score: 80.0 - Updated: 10/4/2010 8:43:48 AM - Was this helpful?
What can you tell me (student) about the directory listing? (link)

Telephone numbers for students who have phone service from the University will not appear in the local Lexington telephone directory, however, it will automatically be listed in the University telephone directories.

Applies To: Students

Score: 80.0 - Updated: 10/1/2010 3:28:44 PM - Was this helpful?
What are the dialing instructions for me (student)? (link)

The following instructions will help you complete your calls on the W&L phone system:

To Call Another W&L Phone Extension:

Dial the last four digits

To Call a Local Number Off Campus:

Dial 9, wait for dial tone and dial the seven digit number

Local exchanges include: 258-Glasgow; 261, 264-Buena Vista; 291-Natural Bridge; 348-Brownsburg; 458, 460, 461, 462, 463, 464-Lexington.

To Call Long Distance (Direct Dial):

Authorization codes are required for long distance service. Dial 9 + 1 + (area code) + (phone number), wait for double beep, + (authorization code).

To Call Long Distance (Calling Card):

You may use a calling card to access the long distance carrier of your choice by following the instructions listed earlier in this handbook under “Long Distance Service.”

To Make International Calls

Dial 9 + 011 + (country code) + (city routing) + (local phone number), wait for double beep + (authorization code). Please be very careful when dialing international calls. Misdialing the initial digits can result in an inadvertent call to Emergency 911 services.

To Make Local or Long Distance Directory Assistance Calls:

Dial 9 + 1 + (area code) + 555-1212, wait for double beep, + (authorization code). The charge for this call is the prevailing rate at the time.

900 calls and 411 directory assistance calls are blocked.

Applies To: Students

Score: 80.0 - Updated: 10/1/2010 3:30:13 PM - Was this helpful?
Why am I sometimes charged for a 1 minute long distance call that is not answered? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 78.6 - Updated: 10/1/2010 2:07:27 PM - Was this helpful?
How do I record a personal greeting using Phonemail? (link)

RECORDING YOUR PERSONAL PHONEMAIL GREETING

  1. Access your PhoneMail box
  2. Press 8 for Answering Options
  3. Press 1 for Change Greeting
  4. Press 1 for Regular Greeting
  5. Choose 1 (Ring, No Answer Greeting) OR 2 (Busy Greeting)
  6. Record Greeting
  7. Press * # when you complete the recording

Applies To: Faculty, Staff, Students

Score: 77.5 - Updated: 10/4/2010 9:00:40 AM - Was this helpful?
How do I move forward or back in my Phonemail message? (link)

To Move Ahead or Back in Your Message:

To skip forward to the next message introduction press * 2

To skip back to the previous message introduction press * 7 2

To replay the entire message press * 7 3

To replay the previous eight seconds of the message press * 7 8

To move ahead eight seconds into the message press * 9 8

Applies To: Faculty, Staff, Students

Score: 77.5 - Updated: 10/4/2010 9:00:58 AM - Was this helpful?
Can I do anything else after I delete or save a phonemail message? (link)
  • Press 1 to record and send an answer to the message sender OR
  • Press 70 to call the person who sent you the message OR
  • Press 9 to forward the message to another extension OR
  • Press # to continue to the next message

Applies To: Faculty, Staff

Score: 77.5 - Updated: 9/29/2010 9:11:57 AM - Was this helpful?
How do I mark a Phonemail message as urgent? (link)

The PhoneMail system gives you the option of marking a message as “Urgent”.  The recipient receives and indication before listening to the message that the message is urgent.  Urgent messages appear at the beginning of the new message queue.

To Mark a Message as urgent after being answered by PhoneMail Record your message Press *#3 and then hang up.

To Send an Urgent PhoneMail Message without calling the recipient directly:

            1.       Access your PhoneMail box.
2.     Press 1 for Record
3.     Record message and press *#
4.     Enter an extension number and press ##
5.     Press 3 for Special Delivery
6.     Press 3 for Urgent and press #

 

Applies To: Faculty, Staff

Score: 77.5 - Updated: 9/29/2010 9:26:46 AM - Was this helpful?
How do I change to abbreviated PhoneMail prompts? (link)

When you become more familiar with the PhoneMail system, you may want to select abbreviated prompts.  To change to abbreviated prompts:

      1.     Access your PhoneMail box
2.     Press 9 for Mailbox Options
3.     Press 2 for Prompt Level
4.     Press 2 for Abbreviated Prompts

Applies To: Faculty, Staff, Students

Score: 77.5 - Updated: 10/4/2010 9:02:04 AM - Was this helpful?
What telephone service is recommended for coverage? (link)

The current recommended service is with Verizon.

Score: 77.5 - Updated: 10/1/2010 3:29:23 PM - Was this helpful?
The PhoneMail lady says that my mailbox is protected. What has happened and how did it get that way? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 76.0 - Updated: 10/1/2010 2:28:29 PM - Was this helpful?
How do I use Phonemail as an appointment reminder (future delivery)? (link)

You can use the Futrue Delivery function of VoiceMail to leave someon (yourself included) a message about important future appointments.  At the time you decide, the message will be placed in the proper PhoneMail box.

1.  Acces you PhoneMail box.
2.  Press 1 for Record
3.  Record message and press *#
4.  Enter an extension number (your own if this message is for you) and pres ##
5.  Press 3 for Special Delivery
6.  Press 4 for Future Delivery and press ##
7.  Press 1 for One-Time Delivery
8.  Press the appropriate numbers for the Month and press ##
9.  Press the appropriate numbers for the Date and press ##
10. Press the appropriate numbers for the Time and press ##
11. Choose 1 for AM or 2 for PM and press  #
12. Press # to say that the schedule is correct
13. Press # to complete the operation

Applies To: Faculty, Staff, Students

Score: 76.0 - Updated: 10/4/2010 9:01:38 AM - Was this helpful?
How do I create a phonemail distribution list? (link)

PhoneMail allow you to send a single message to a list of extensions through the Pesonal Distribution List feature. You are limited to 10 extensions per Distribution List and you may have up to 5 different lists. Use the following instructions to create a Distribution List and to send a message.

Access your PhoneMail box Press 9 (mailbox options) Press 1 (distribution lists) Press 1 (create) (PhoneMail will assign a D-List number) When prompted, enter the extension of the first person you want on the list and press # Repeat previous step for other entries (up to 10) Press # when you complete your entries Hang up

Be sure to write down the number of your distrubtion list along with the extensions included in that list.

To send a Message to a Distribution List(s): Access your PhoneMail box Press 1 (record) When prompted, record your message then press * #. Dial the D-List number and press # Repeat previous step for additional D-Lists Press # when done.

Applies To: Students

Score: 76.0 - Updated: 10/4/2010 9:01:26 AM - Was this helpful?
What is temporary phonemail (starting) password for employees? (link)
( Restricted to authenticated ITS users. )
Score: 76.0 - Updated: 8/30/2010 2:57:36 PM - Was this helpful?
What is the temporary phonemail (starting) password for students? (link)
( Restricted to authenticated ITS users. )
Score: 76.0 - Updated: 8/30/2010 2:54:51 PM - Was this helpful?
What are the tips on avoiding additional late fees for me (student)? (link)
  1. Pay your bill on time.
  2. When calling long distance, do not let a phone ring for more than 30 seconds (approximately 4 rings). This is especially important when making international calls.
  3. Do not accept collect or third party calls.
  4. Do not place 800 number calls that convert to toll calls.
  5. Do not share your authorization code.
  6. Do not damage or deface any part of a phone provided by the University.

Applies To: Students

Score: 75.0 - Updated: 10/1/2010 3:32:11 PM - Was this helpful?
I dialed the PhoneMail system but it won't accept my extension number. What is wrong? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 73.3 - Updated: 10/1/2010 2:26:17 PM - Was this helpful?
How long can I use the conference (teleconference)phone in Leyburn Library? (link)

The conference phone can be checked out by students and staff from the Information desk.  The student check out is 4 hours.  The staff check out is 24 hours.

Score: 48.3 - Updated: 10/1/2010 10:28:46 AM - Was this helpful?
In what rooms can I use the conference (teleconference)phone in Leyburn Library? (link)

You can currently use rooms 40, 41, and 47.

 

Score: 45.0 - Updated: 10/1/2010 10:29:38 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M40? (link)

Currently you plug the phone both phone and power cord into the wall.

Score: 44.0 - Updated: 10/1/2010 10:29:16 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M41? (link)

You plug the phone cord and the power into the center of the table.  Use the adaptor for the power cord.

Score: 44.0 - Updated: 10/1/2010 10:29:10 AM - Was this helpful?
Where do I plug in the conference (teleconference)phone in Leyburn Libary M47? (link)

You plug the phone cord and power into the wall jack located behind the podium.

Score: 44.0 - Updated: 10/1/2010 10:29:01 AM - Was this helpful?
How do I place a conference (teleconference)call using the conference phone in Leyburn Library? (link)

A Conference Calls allow up to eight parties in a conversation.

To set up a conference call:


1. Get the first party on the line

2. Press the FLASH button (The FLASH button just puts the first party on a soft hold.On the Soundstation2 conference phone, use the button with the 3 people icon on it)

3. Dial next extension number or key in 9 and dial an outside number

4. Inform the called party that this is a conference call

5. Press the CONF button or Key in FLASH * 4 to connect all parties.

6. If you have more participants, repeat steps 2,3 and 5 until you have reached all parties.

To Reconnect to the conference if a called party refuses the conference, is busy, or does not answer:
Press CONNECT (Phone) button
To Drop Last Party You Added to the Conference
Press FLASH
Press * * 4

Score: 43.2 - Updated: 9/7/2011 11:25:30 AM - Was this helpful?
How many parties can I contact with the conference (teleconference)phone in Leyburn Library? (link)

A conference call allows up to eight parties in a conversation.

Score: 43.2 - Updated: 10/1/2010 2:53:01 PM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 35.0 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
Which smartphones are supported on campus (Faculty/Staff)? (link)

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

Score: 22.5 - Updated: 6/6/2013 9:35:32 AM - Was this helpful?
What are the Softkeys on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 18.0 - Updated: 2/21/2014 8:35:13 AM - Was this helpful?
How do I listen to my messages on the new phone system from off campus? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 17.1 - Updated: 3/22/2011 1:40:42 PM - Was this helpful?
Can I borrow a cell phone for international use? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 15.0 - Updated: 10/4/2010 9:40:55 AM - Was this helpful?
How do I set up my Motorola phone for email? (link)
( Restricted to authenticated ITS users. )
Score: 15.0 - Updated: 5/28/2015 3:45:17 PM - Was this helpful?
How do I place a call on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 4/30/2014 11:40:14 AM - Was this helpful?
How do I answer a call on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 2/21/2014 8:28:12 AM - Was this helpful?
What is Call History on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 4/30/2014 11:40:06 AM - Was this helpful?
How do I view Placed Calls on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 4/30/2014 11:39:59 AM - Was this helpful?
How do I transfer a call on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 4/30/2014 11:39:16 AM - Was this helpful?
How do I pick up a call on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 2/21/2014 9:57:51 AM - Was this helpful?
What is the Personal Directory on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 4/30/2014 11:39:50 AM - Was this helpful?
How do I use the Personal Directory on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 2/21/2014 10:23:16 AM - Was this helpful?
How do I use the Corporate Directory on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 2/21/2014 10:44:18 AM - Was this helpful?
How do I know I have a call waiting on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 2/24/2014 9:16:38 AM - Was this helpful?
What does the HELP key do on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 2/24/2014 9:50:01 AM - Was this helpful?
What is the UC Client associated with the NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 15.0 - Updated: 5/30/2014 9:27:42 AM - Was this helpful?
How do I change my ringtone on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 15.0 - Updated: 3/10/2014 11:03:58 AM - Was this helpful?
Can I forward to an outside line from my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 15.0 - Updated: 4/23/2014 10:25:27 AM - Was this helpful?
What is appropriate for a Campus Notice? (link)

Campus Notices can be posted into one of four categories:

1. Official

2. Club, Organization, and Extracurricular

3. Community Notices

4. Classifieds

Campus Notices can be submitted at http://go.wlu.edu/cch

Score: 15.0 - Updated: 7/24/2013 10:37:23 AM - Was this helpful?
I'm a student - what username do I use and when? (link)

You use the username assigned to you such as smitha15 for any of the products on campus.  You use the username smitha15@mail.wlu.edu to access your e-mail.
If you are adding your e-mail on your phone your username is smitha15@mail.wlu.edu

The password.wlu.edu change page syncs both the AD (ActiveDirectory) campus and e-mail password.

 

 

Applies To: Students

Score: 15.0 - Updated: 6/22/2011 9:38:30 AM - Was this helpful?
How do I adjust the basic settings on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 12.9 - Updated: 2/21/2014 8:55:28 AM - Was this helpful?
How do I view a Missed Call on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 12.9 - Updated: 2/21/2014 9:05:22 AM - Was this helpful?
How do I view Received Calls on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 12.9 - Updated: 2/21/2014 9:05:52 AM - Was this helpful?
How do I place a conference call on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 12.9 - Updated: 4/30/2014 11:39:01 AM - Was this helpful?
What is DND and how to I activate/deactivate it on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 12.9 - Updated: 6/22/2015 10:33:06 AM - Was this helpful?
How do I access the Personal Directory on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 12.9 - Updated: 2/21/2014 10:11:46 AM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 12.9 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
How do I delete a BLF key on the NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 12.9 - Updated: 8/27/2014 10:06:46 AM - Was this helpful?
What are the 12 softkeys on top of my NEC phone? (link)

The six on the top row and the two on the bottom row starting from the left side are programable BLF keys.

The four on the bottom row starting from the right side are the speed dial keys.

Applies To: Faculty, Staff

Score: 12.9 - Updated: 8/27/2014 10:11:15 AM - Was this helpful?
How do I place a second call (Concurrent call) on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 11.3 - Updated: 2/21/2014 9:25:15 AM - Was this helpful?
How do I add a Personal Directory entry on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 11.3 - Updated: 2/26/2014 3:14:08 PM - Was this helpful?
How do I get Help from the online UC Client I use with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 11.3 - Updated: 5/30/2014 9:28:07 AM - Was this helpful?
How do I get Exit the online UC Client I use with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 11.3 - Updated: 5/30/2014 9:28:15 AM - Was this helpful?
How do I install the NEC Outlook Client associated with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 11.3 - Updated: 2/28/2014 8:25:36 AM - Was this helpful?
How do I turn on DND in my UC Client for my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 11.3 - Updated: 5/30/2014 9:27:55 AM - Was this helpful?
How do I add the NEC phone Mobile Client on my iPhone? (link)
( Restricted to authenticated ITS users. )
Score: 11.3 - Updated: 4/30/2014 11:36:39 AM - Was this helpful?
How do I by-pass the greeting to leave a message on a NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 11.3 - Updated: 11/12/2014 3:28:13 PM - Was this helpful?
How do I answer a colleague's phone line on my NEC phone (set up BLF key)? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.9 - Updated: 8/25/2014 12:04:47 PM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 10.0 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
Can I use the Chat 150 Microphone on a regular phone line? (link)

No, the Chat 150 Microphone is NOT a speakerphone for a regular telephone line.

Score: 10.0 - Updated: 5/25/2010 4:16:45 PM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
What information do you have about International Voice and Data cell phone programs? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/4/2010 9:40:35 AM - Was this helpful?
Can I access Sakai on my smart phone? (link)
You can check updates to your Sakai sites on your smart phone! Just 
go to http://sakai.wlu.edu/portal/pda and log in. This interface 
makes it much easier to check on your classes when you're not at 
your computer.

Applies To: Faculty, Students

Score: 10.0 - Updated: 1/12/2011 4:30:50 PM - Was this helpful?
How do I answer the other incoming call (Call Waiting) on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 2/21/2014 9:19:18 AM - Was this helpful?
How do I originate a call from a Speed Dial key on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 2/21/2014 11:01:18 AM - Was this helpful?
How do I use the UC Client to lookup a number and make a call on my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 10.0 - Updated: 5/30/2014 9:27:48 AM - Was this helpful?
In the UC Client for the NEC phone it said my first contact was calling, but it was someone else? (link)
( Restricted to authenticated ITS users. )
Score: 10.0 - Updated: 5/30/2014 9:30:22 AM - Was this helpful?
How do I check or change my voicemail on my NEC phone when I am away from my office? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 10.0 - Updated: 6/16/2014 11:29:45 AM - Was this helpful?
How can I forward (transfer) a caller into someone else's voicemail on the NEC phone without it ringing? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 2/9/2015 1:43:05 PM - Was this helpful?
How do I delete calls (missed/received/dialed) on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 10.0 - Updated: 8/14/2014 10:55:08 AM - Was this helpful?
My message waiting light is still on (NEC phone), but I have cleared my messages, what should I do? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 11/12/2014 3:22:48 PM - Was this helpful?
If I am a student on campus do I have Cable (Xfinity) TV? (link)

On campus in all the dorms, Woods Creek Apartments and Sororities you can stream live TV, movies, sports and more on any device (you have to be connected to the wireless on campus) - and it's all included with your campus housing.

 

Go to xfinityoncampus.com and select Washington and Lee University. Log in with your full email address and password.

 

Applies To: Students

Score: 10.0 - Updated: 9/21/2015 12:51:09 PM - Was this helpful?
Where are the public printers for student usage on campus? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 10.0 - Updated: 9/25/2014 9:39:39 AM - Was this helpful?
What are Campus Notices? (link)

A means of communicating with groups of e-mail recipients at Washington and Lee. It allows senders to target those students, faculty, or staff for whom a message is relevant, without bothering others. To minimize e-mail traffic, it consolidates messages for delivery in one e-mail, sent in the early morning each day. It also controls the rate of delivery, in order not to slow down the e-mail server computers.

Score: 10.0 - Updated: 7/19/2012 9:55:38 AM - Was this helpful?
How do I submit a Campus Notice? (link)

LOGGING INTO THE CAMPUS COMMUNICATIONS HUB CALENDAR

  • Go to http://go.wlu.edu/CCH, or click on the "Calendar" link at the top any W&L web page and click on the "Events Calendar" link, found in the descriptive text in the center portion of the page, or from the blue navigation on the left.
  • Once you've entered the Events Calendar section, choose "Login" from the blue navigation on the left.
  • You will be sent to the Login page, where a large green button will be in the center. Members of the W&L community will click this button, and a dialog box will pop down from the top of your browser. Here you will enter your regular W&L username and password (You do not need to put AD/).
  • Click Login.

GETTING TO KNOW THE ADMIN VIEW:

  • Once you have logged in, you will see your left navigation has expanded to give you many more options, including "Submit an Event," as well as various filters to allow you to view all the events in either a daily, weekly or monthly view.

CREATING A NEW EVENT

  • To add a new event, you must first click on "Submit an Event."
  • At the top of the page, you will see two calendars. Here you can set a start and end date for your event. If the event takes place on only one day, make sure both calendars have the same day. Your selected date(s) will show up in green.
  • Select a Primary Calendar for your event. Your primary calendar enables your event to feed to your department's homepage, as well as determines which calendar managers have edit rights to this event. Therefore, if you a contributor to the Web Communications calendar and selected Web Communications, the event would show up on the Web Communications website and other web team members would be able to edit the event if necessary. Once you have chosen a primary calendar, you will have the option of selection additional calendar associations for your event, including general calendars like Arts and Culture, Holiday Events, Public Events and Student Organizations. Note: All events will display on the default (master) calendar view. Multiple calendars can be selected, based on your personal access and the appropriateness of the event.
  • Next, select a Primary Type. The primary event you choose for your event will appear in parentheses after your event title in the daily or weekly calendar view. For instance, if you have a speaker coming to campus and choose Speaker as your primary event type, your event will appear as "Name: Title of Talk" (Speaker) and your event will turn up in a search for speakers on the online calendar.
    • If you have a special event type that you have been used to using, such as the Registrar and "Adjusted Class Schedule," these event types require a 2-step process to access. First, you have to be sure that you choose the correct Primary Calendar, which will likely be the main calendar you most often post to. Then, you must choose the closest match from the list of general Primay Types. Once a Primary Type is select, the field will expand to display checkboxes of all the general and special event types available. Therefore, if you wish to add "Adjusted Class Schedule" as a special event type, you would have to first select "Academic" as your primary schedule, then something like "Special Event" for your Primary Type, and finally "Adjusted Class Schedule" as an additional type.
  • Fill in a Title for your event. Try to make it short, but descriptive enough that people will know what it is and wnat to come! In the case of speakers, we recommend formatting them as follows: Speaker Name: "Talk Title"
  • Fill in an event description. HTML is not allowed, and while this may make some superusers a little disappointed, it makes our system much more stable. The only formatting available is line breaks, separating your paragraphs into logical blocks of information.
  • Select a Start Time (and End Time if applicable) from the drop down box provided.
  • Select the audience(s) for your event. This will allow your event to display on the audience dashboard pages for the audience you select (Current Students, Faculty/Staff, Alumni, Prospective Students, Parents and Visitors). We don't guarantee placement on these pages, but by selecting them, they become eligible for display and more importantly, are filterable on the larger calendar view.
  • If the event is a closed event that requires tickets, permission or advanced registration, check the box (but be sure to explain how/where one might go to gain access in the description).
  • Select a Campus Venue location for your event from the drop-down list, or indicate an alternate venue by selecting "Other Venue" from the drop down, then filling in the box that appears underneath.
  • For Contact Information, you can either leave the default selection (yourself), or choose from the entire list of employees or students, as well as a field marked other. Simply select your choice, and choose from the drop-down menu with the appropriate person.
  • If your event has a unique URL, such as http://mockconvention.com, you can enter it in the field provided. Be sure to add the http:// before your URL.
  • When you check the box to nominate your event as featured, it is forwarded to the news office for special placement on the appropriate audience dashboard as well as the W&L homepage. We don't guarantee placement on these pages, and give preference to those events with the broadest appeal (generally multiple audiences.) Note that these events must appeal to a broad audience and are generally open to the entire University community and/or the public at large.
  • When you create an event in the new CCH, you have the option to create a corresponding campus notice at the same time. If you don't wish to do so, click "save to calendar only." If you do wish to create a notice, keep in mind that your event will automatically appear in the Upcoming and Today sections (right sidebar) of Campus Notices beginning a week prior to the event date. Events that are classified with a primary type of "Deadline" will begin to appear in the Upcoming Deadlines listing 30 days prior to the deadline.
  • If you choose "Save to Calendar and Create Campus Notices," you will be directed to a page where you can choose your audicence for the Campus Notice. Select the appropriate audience and proceed.
  • You can then edit the subject & body copy of your notice, as well as select the first and second days that your notice will run. The selected days will be highlighted in green.
  • Click "Post this Notice" and you are done!

Score: 10.0 - Updated: 7/24/2013 10:36:34 AM - Was this helpful?
Will anyone review my Campus Notice? (link)

No, not at this time. Users should judge the appropriateness of their own messages.

Score: 10.0 - Updated: 7/29/2013 9:05:53 AM - Was this helpful?
Can I reply to a Campus Notice? (link)

The Campus Notice message of the day will come as e-mail from postmaster@wlu.edu. Replies to individual notices should be sent to the email address identified in the campus notice and not the postmaster address.

Applies To: Faculty, Staff, Students

Score: 10.0 - Updated: 7/24/2013 10:37:06 AM - Was this helpful?
How do I look up a student's advisor (WebAdvisor)? (link)

1. In WebAdvisor: Go to the student profile page, enter a student's ID, and part of the information that will appear includes Advisor Name, email, etc.

2. In Colleague, many of the departmental administrative assistants have access to certain screens designated by the Registrar. On one or more of those screens, this information exists. So faculty could check with these departmental administrative assistants as well.

Applies To: Faculty

Score: 10.0 - Updated: 6/4/2012 2:19:33 PM - Was this helpful?
What is the URL for Datatel on campus? (link)

The URL is now go.wlu.edu/Colleague or go.wlu.edu/TestColleague

Applies To: Faculty, Staff

Score: 10.0 - Updated: 7/19/2012 10:21:13 AM - Was this helpful?
What are my options to use email from off-campus? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 8/17/2015 10:47:12 AM - Was this helpful?
What do I do to access my files from off campus? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 10.0 - Updated: 8/17/2015 10:46:03 AM - Was this helpful?
How do I a student access my email? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 10.0 - Updated: 8/17/2015 11:44:06 AM - Was this helpful?
I'm a student - how do I find my ID number? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 10.0 - Updated: 8/17/2015 3:07:31 PM - Was this helpful?
How do I configure a Progammable Key as a Speed Dial Key on my NEC phone? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 9.0 - Updated: 7/23/2014 10:02:58 AM - Was this helpful?
Excel formatting of phone/social security columns does not merge to Word - is there a fix? (link)

Word 2007 and Word 2010

  1. Start Word, and then open a new blank document.
  2. Go to Word Options
    • In Word 2007, click the Office Button, and then click Word Options.
    • In Word 2010, click File, and then click Options.
  3. On the Advanced tab, go to the General section.
  4. Click to select the Confirm file format conversion on open check box, and then click OK.
  5. On the Mailings tab, click Start Mail Merge, and then select Step By Step Mail Merge Wizard.
  6. In the Mail Merge task pane, select the type of document that you want to work on, and then click Next.
  7. Under Select starting document, select the starting document that you want to use, and then click Next.
  8. Under Select recipients, click Use an existing list, and then click Browse.
  9. In the Select Data Source dialog box, locate the folder that contains the Excel workbook that you want to use as your data source, select the workbook, and then click Open.
  10. In the Confirm Data Source dialog box, click to select the Show all check box. Click MS Excel Worksheets via DDE (*.xls), and then click OK.
  11. In the Microsoft Excel dialog box, under Named or cell range, select the cell range or worksheet that contains the data that you want to use, and then click OK.
    NOTE: Your data now appears in the Mail Merge Recipients dialog box with the same formatting that appears in the Excel worksheet.
Score: 8.2 - Updated: 7/28/2011 3:12:21 PM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
( Restricted to authenticated ITS users. )
Score: 8.2 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
If I lost my smart phone not a Blackberry what do I need to do to stop email going to the device? (link)

If you have a Mobile device connected to W&L email (Outlook)  and it has been lost or stolen  you will need to do the following ASAP:

 

 

  1. Login to Outlook Web Access (owa.wlu.edu for faculty/staff or mail.wlu.edu for students)
  2. Put in your user name and password
  3. Go to Options (this is located in the upper right)
  4. On the left of page click on Mobile Devices
  5. Select the device that you have lost
  6. You may choose to wipe the device to remove all of the emails from it remotely
  7. Delete the device from the list
  8. Click Save

 

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/27/2013 1:23:56 PM - Was this helpful?
How do I (Student) quit Office365 Service when installing Office 2011? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 7.5 - Updated: 10/21/2014 11:49:47 AM - Was this helpful?
How do I log into SharePoint from off-campus? (link)
  • Navigate your browser to https://sharepoint.wlu.edu. The "https" is required and provides secure access to the site.
  • Log in with your network username. You may need to use the "AD\" prefix, for example, AD\doej
  • Use your network password.
Score: 7.5 - Updated: 10/28/2012 6:11:46 PM - Was this helpful?
How are Campus Notice different from Broadcast Mail? (link)

Broadcast Mail is a special e-mail message containing urgent or official information from the University. Anyone at W&L can initiate a Campus Notice; only authorized personnel can send Broadcast Mail.

Score: 7.5 - Updated: 7/19/2012 9:54:20 AM - Was this helpful?
What are examples of inappropriate Campus Notice? (link)

Opinions, political campaigning except for student elections as regulated by the Executive Committee, excessive repeats of the same notice.

Score: 7.5 - Updated: 6/20/2012 11:42:30 AM - Was this helpful?
How do I add a student to a class in Sakai? (link)

To add a student:

  1. Go to the course site in Sakai
  2. Go to Site Info > Add Participants
  3. In the top box, add the student's username, eg SmithJ16 (Do not use the complete email address; only the username)
  4. Continue
  5. Select Student
  6. Continue
  7. Select Send Now if you want the student to receive an email notification that she/he has been added to the site; otherwise select Don't Send
  8. Continue
  9. Finish
Score: 7.5 - Updated: 10/7/2013 2:52:56 PM - Was this helpful?
How do I remove a student from a course in Sakai? (link)

To remove a student from a class:

  1. Go to Site Info and scroll down to the list of enrollees
  2. Check the box next to his/her name
  3. Check the Remove checkbox
  4. Click Update Participants
Score: 7.5 - Updated: 10/7/2013 2:46:35 PM - Was this helpful?
How long does it take for a poster to be printed by the library? (link)

  • There will be a 48 hour turnaround for these services. Printing and scanning will take place Monday through Friday during the academic year.

Score: 7.5 - Updated: 7/24/2013 10:38:48 AM - Was this helpful?
Where is a map of the Washington and Lee Campus? (link)

The Campus Map is located at: http://newsoffice.wlu.edu/PrintmapNew.pdf

Score: 7.5 - Updated: 6/4/2012 2:21:15 PM - Was this helpful?
How do I connect to Datatel from home or off campus? (link)

The only method for accessing Datatel from off campus is through TheStable.

Score: 7.5 - Updated: 7/19/2012 10:20:04 AM - Was this helpful?
What are the on campus cable channels? (link)
Washington and Lee University  Cable TV Channel Lineup (Coax -  as of 8/2015, subject to change)
CHANNEL # CHANNEL NAME
3 HSN-HD
4 WBRA-15 (PBS)-HD Roanoke
5 WFXR-27 (CW) Roanoke
6 WDBJ-7 (CBS)-HD Lynchburg
7 Local Origination
8 WFXR-21-HD (FOX) Roanoke
9 WSLS-10-HD (NBC) Roanoke
10 WVPT-51-HD (PBS) Staunton
11 WPXR-36 (ION) Roanoke
12 WSET-13 (ABC) Lynchburg
13 QVC
14 Local Origination (WDRL)
15 C-SPAN-HD
16 Jewelry TV
17 WGN America
18 Gov't Access
19 WDBJ-19 (MyNetwork) Lynchburg
20 VH1-HD
21 ABC Family-HD
22 FX-HD
23 CNN-HD
24 Headline News-HD
25 Comedy Central-HD
26 Spike-HD
27 TBS-HD
28 ESPN-HD
29 ESPN2-HD  
30 Lifetime-HD
31 Syfy-HD
32 AMC-HD
33 CNBC-HD
34 TNT-HD
35 BET-HD
36 FXX-HD
37 Hallmark-HD
38 MASN-HD
39 MASN2
40 USA-HD
41 The Weather Channel-HD
42 TCM-HD
43 Comcast SportsNet Mid-Atlantic-HD
44 MSNBC-HD
45 Bravo-HD
46 A&E-HD
47 TLC-HD
48 Discovery Channel-HD
49 History Channel-HD
50 E!-HD  
51 Disney Channel-HD
52 Animal Planet-HD
53 HGTV-HD
54 Fox News-HD
55 Food Network-HD
56 TV Land-HD
57 Nickelodeon-HD
58 Hallmark Movie Channel-HD
59 The Comcast Network
60 CMT-HD
61 FYI-HD
62 Golf Channel-HD
63 style.-HD-ESQUIRE
64 NBC Sports-HD
65 Lifetime Movie Network-HD
66 Cartoon Network-HD
67 Oxygen-HD
68 EWTN-HD
69 truTV-HD
70 MTV-HD
71 INSP
72 PBS Kids Sprout-HD
73 TBN
74 Jewelry TV
75 C-SPAN3
76 C-SPAN2-HD
77 Travel Channel-HD
78 BBC America-HD
79 Big Ten Network-HD
80 Fox Business Network-HD
81 H2-HD
82 Investigation Discovery-HD
83 National Geographic-HD
84 Velocity-HD
85 Universal-HD
86 GSN-HD
87 Bloomberg TV-HD
88 WE-HD
89 TV Guide Network-POP
90 ShopNBC-ENVINE
91 WBRA-World
92 WSET Retro 
93 WSET Weather
94 WVPT Create
100 WVPT V-me
101 WWCW-21

Applies To: Staff, Students

Score: 7.5 - Updated: 9/21/2015 1:01:24 PM - Was this helpful?
Does W&L Offer a Listserv Service? (link)

Yes.  ITS runs a Majordomo listserv that is available to any department, group or organization on campus.  To request a listserv, contact the HelpDesk and request one, including the following information:

  1. The name of the listserv
  2. The email address of the owner of the listserv (must be an active W&L account)
  3. optionally, a list of email addresses to populate the list with
Score: 7.5 - Updated: 9/29/2010 3:11:09 PM - Was this helpful?
How do I (student) set up my e-mail on my Blackberry? (link)

1.In the email setup application, on the Email Accounts screen, press the Menu key.

2. Click Add Email Account.

3. Click your email account type. (Other if you do not see exchange)
4. Type your email address and password. Click Next.
5. For most types of email addresses, click POP/IMAP (Most common).

Provide the advanced setup information for your email address.

Click Next.

Applies To: Students

Score: 7.5 - Updated: 4/13/2011 4:05:56 PM - Was this helpful?
How do students long into Outlook Resources? (link)
( Restricted to authenticated ITS users. )

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/15/2013 3:33:15 PM - Was this helpful?
How do I map my H drive on a PC (student)? (link)

These instructions will get students to the H drive:

  1. Click Start
  2. Enter the following: \\mfsacad1\AcadStuHome1\<year>\<username>

An example would be Jane Doe, class of 2014:

\\mfsacad1\AcadStuHome1\2014\doej14

Applies To: Students

Score: 7.5 - Updated: 12/7/2011 9:10:24 AM - Was this helpful?
How can I as a student send a fax? (RightFax) (link)

Students (as well as faculty and staff) can go to the ITS/Library Information Desk in Leyburn Library to get help with sending or receiving faxes through RightFax.

(As of April 2014, students currently go to the 3rd floor of Elrod Commons outside the student organizations area and use the fax machine.)

Applies To: Students

Score: 7.5 - Updated: 4/21/2014 9:31:38 AM - Was this helpful?
Can I send a fax with RightFax from off campus? (link)

Yes, You can send a fax with RightFax when you are off campus. Log into thestable.wlu.edu and then log into RightFax.

Applies To: Faculty

Score: 7.5 - Updated: 3/26/2015 10:20:18 AM - Was this helpful?
How do I (student) get an activation key for Mathematica? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 7.5 - Updated: 9/26/2014 10:22:13 AM - Was this helpful?
When submitting a Campus Notice, where do I say who is sending the notice? (link)

The Campus Notice system will supply that information based upon your network login information. You will be identified by your name and e-mail address. Anonymous messages are not permitted.

Score: 6.0 - Updated: 7/24/2013 10:36:49 AM - Was this helpful?
What free student software is available and how do I install on my computer? (link)

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

  • Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
  • Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

  • Microsoft downloads are FREE for students.
  • You can order backup discs for your products for $13.95 each.
  • You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful?
Which computer labs on campus have Audacity installed? (link)

Audacity is installed on the computers in the Innovation Lab in Leyburn Library on the main level. It is also on the computers in Parmly 302. 

Audacity is on the American Saddlebred and the Morgan images in the Stable.

Score: 6.0 - Updated: 4/13/2011 10:13:35 AM - Was this helpful?
What statistical software packages do we offer on campus? (link)

Stata and SPSS are statistical packages that can be found on computers in labs across the W&L campus.  Stata is available in the Williams School and in Leyburn Library.  SPSS is also in the library and on machines in the Science Center. 

Score: 6.0 - Updated: 10/1/2010 3:16:42 PM - Was this helpful?
Where can I (student) go for technical help with foreign languages? (link)

Tucker Multimedia Center, on the top floor of Tucker hall, offers a computer lab, workshops and other resources in support of language instruction.

Applies To: Students

Score: 6.0 - Updated: 8/27/2013 1:59:35 PM - Was this helpful?
Is it possible to remote to my desktop (RDP) from off campus (myVi)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 8/14/2015 9:36:21 AM - Was this helpful?
How do I activate the 3g service on my W&L iPad? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 4/30/2014 11:30:35 AM - Was this helpful?
What is the server path for accessing student organization folders? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 5.0 - Updated: 10/1/2010 2:55:12 PM - Was this helpful?
What can I do if an attachment takes a long time to attach in Outlook? (link)

Try running a “Repair” (Control Panel > add/remove programs) on Office 2007.  This seems to solve the issue. 

Score: 5.0 - Updated: 10/1/2010 3:27:25 PM - Was this helpful?
What information should we collect if a student is having problems with web matriculation? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 10/1/2010 4:01:01 PM - Was this helpful?
How does a non W&L employee sign up for Campus Notices? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 11/14/2014 11:06:54 AM - Was this helpful?
I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Score: 5.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
How do I use a network printer from a personal device, or from off campus? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 5.0 - Updated: 8/17/2015 10:53:05 AM - Was this helpful?
How do Law School Notices differ from Campus Notices? (link)

Campus Notices is a university-wide resource that can include Law.

Law School Notices is a communications resource for messages that are intended only for Law School faculty, staff and students. Messages that need to go to members of the Law School as well as other university recipients should be posted to Campus Notices.

To post a campus notice, go to http://go.wlu.edu/cch


See
http://law.wlu.edu/administration/lawnotices/ for the use of Law School Notices.

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 7/24/2013 10:37:37 AM - Was this helpful?
Where are the Smart Boards and Sympodiums located on campus? (link)

du Pont 104 (Sympodium)

Leyburn M47 (Sympodium)

Leyburn Smart Zone (Smart Board) (Contact the Information Desk at 4357 to reserve)

Newcomb 116 (Wide-Screen Sympodium)

Newcomb 122 (Wide-Screen Sympodium)

Parmly 313 (Smart Board, Biology Department Lab)

Payne 201 (Wide-Screen Sympodium)

Red House (Smart Board)

Science Addition G14 (Sympodium)

Science Addition 114 (Sympodium)

Science Addition 214 (Sympodium)

Tucker 402 (Smart Board)

Score: 4.3 - Updated: 9/26/2013 11:31:38 AM - Was this helpful?
What information do you have for me (student) in the dorms, Woods Creek Apartments, and sororities? (link)

Cable television service is included in your room fee for the dorms, Woods Creek Apartments and sororities. Cable television service for the fraternity buildings and other off-campus facilities must be acquired through Comcast at 1-888-266-2278.

The W&L Cable TV package includes the basic service of 58+ channels. You will need to supply a cable ready television and the cable that goes between the wall outlet and your television set. This cable is available at the University Bookstore or electronics shops. The connection of the television, VCR or other video devices to the cable wall jack is the responsibility of the customer.

Applies To: Students

Score: 4.3 - Updated: 10/1/2010 3:33:38 PM - Was this helpful?
How can I use General Alerts (formerly e2Campus) to be notified in case of a campus emergency? (link)

W&L has contracted with General Alerts (formerly e2Campus) to provide text message alerts in the event of a major emergency. This important service is available free of charge to all students, faculty and staff. Please register a text-capable cell phone number so you will get these messages. You may also register an additional text-capable cell phone number and e-mail addresses so that family members may receive text alerts.

 All users of the General Alerts system will receive campus emergency alerts.

Score: 4.3 - Updated: 7/25/2013 8:36:19 AM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
How long do e-mails remain in the EOP "Quarantine" before they are automatically deleted? (link)

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:56:38 AM - Was this helpful?
My search for classes (student) in WebAdvisor is giving me an error message? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 4.3 - Updated: 3/21/2013 3:22:26 PM - Was this helpful?
I (student) clicked on a link in an email and responded to the phishing attempt, what should I do? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 4.3 - Updated: 6/11/2014 11:16:40 AM - Was this helpful?
How do I (Student) manager a distribution list I'm the owner of in Office365? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 4.3 - Updated: 9/16/2014 1:46:38 PM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
How do I (Student) install the Microsoft Office product on my computer? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 4.3 - Updated: 2/25/2015 11:19:36 AM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 3.8 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
How do I (student) log into the GPS (Generals Payment System)? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 1/7/2015 10:06:36 AM - Was this helpful?
I'm not getting cable channels above 13 on my campus cable TV, what do I do? (link)

Having trouble with your Cable TV? Here are some problem solving tips:

  • If you have a VCR hooked up with your TV, unhook it and work directly with the TV until you resolve the problem.
  • Check the wire that connects your TV to the wall jack. (You must provide this wire -- available at the Bookstore, Wal Mart, etc.). Make sure this cable is connected properly to both the TV and the wall jack and that the ends of the thin wire inside this cable are not bent over.
  • Next try programming your TV:
    1. Activate the MENU settings of your TV set
    2. Scroll through menu selections until you find a TV/ANTENNA/CABLE setting (or something similar)
    3. Change this setting to CABLE or CATV.
    4. After setting to CATV, use the AUTO PROGRAM feature to automatically find the channels.
  • If you have tried trouble shooting your TV and it still doesn't work please send a work order request with the help desk.

 

Applies To: Students

Score: 3.8 - Updated: 9/21/2015 1:00:48 PM - Was this helpful?
Where are high definition displays with HDMI located on campus (LifeSize)? (link)

Display devices with HDMI inputs are limited on campus at this time. ITS will be deploying more of these high definition flat panel monitors and projectors over time. As of October, 2010, locations with HDMI include Leyburn M40, M41, M42, 102 and the SmartZone on Main Level. HDMI inputs are also available in the Newcomb Hall classrooms. Devices such as the LifeSize Passport video conferencing system require an HDMI capable display device to operate.

Score: 3.8 - Updated: 10/20/2010 11:27:06 AM - Was this helpful?
How do I keep my (student) formatting with Excel chart when printing from my Mac? (link)

Save your Excel chart as a .pdf file.  Then it will hold onto the printing when sent to the BizHub.

Applies To: Students

Score: 3.8 - Updated: 4/6/2012 11:27:38 AM - Was this helpful?
Where can a student look for a lost file opened from Sakai? (lost file,attachment) (link)

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

Score: 3.8 - Updated: 9/24/2013 8:12:25 AM - Was this helpful?
How long do e-mails remain in the "Junk" folder when using the EOP spam filtering? (link)

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

Score: 3.8 - Updated: 6/3/2014 10:56:54 AM - Was this helpful?
How do I (student) request a refund with the PaperCut print management on the BizHubs? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 3.8 - Updated: 9/30/2014 3:25:12 PM - Was this helpful?
How do I release/pickup a job (student) when using the PaperCut client to upload to a BizHub? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 3.8 - Updated: 10/3/2014 3:13:16 PM - Was this helpful?
I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Score: 3.3 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.3 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 3.3 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
What is the process for the prospective/confirmed student getting information (Generals' HQ Applicant portal)? (link)
( Restricted to authenticated ITS users. )
Score: 3.0 - Updated: 4/27/2011 1:20:28 PM - Was this helpful?
How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

 

 

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

Score: 2.1 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

 

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

 

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
I'm getting the error "The maximum number of cookie values has been reached" when I am logged into WebAdvisor. The same issue will happen with Student workflows, Web Time Entry Workflows, etc. (link)

This error may have been caused by opening four or more WebAdvisor hyperlink windows. For example, if a user is reviewing their budget and clicks on the Actuals, which opens a new window, then clicks on a Voucher, which opens a new window;  and the user does not close any of the child windows, and attempts to select another Actual, they will get the error.

All child windows must be closed using the CLOSE WINDOW button. If the user uses the browser's red X to close the windows, they will still get the error and be forced to log out and back in to WebAdvisor.

If this does not solve the problem you may need to review and then delete the webadvisor stored cookies.

In Chrome - Chrome Settings/Advanced/Content Settings/All Cookies &Site Data/Search "WebAdvisor"/ and Click X to to right of webadvisor.wlu.edu cookie to delete it

 

Score: 1.9 - Updated: 1/29/2015 2:53:08 PM - Was this helpful?
Directory Information for Cherie Long (link)

Long, Cherie B.    (540) 458-4197
Dining Shift Supervisor clong@wlu.edu
Commissary Evans Hall

Directory Information for Mary Long (link)
Related Resources
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero