Washington and Lee University
Search the Information Technology Services Knowledge Base:
What do I do if the internet diagnostics policy is not working? (link)
( Restricted to authenticated ITS users. )
Score: 100.0 - Updated: 3/20/2014 9:17:32 AM - Was this helpful?
Is there an internet use policy? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 100.0 - Updated: 8/27/2013 2:04:44 PM - Was this helpful?
My phone is not working, what should I do? (link)

First, unplug the phone from the wall jack and from the back of the phone and then reconnect them.  Many times this will correct the problem.  If this doesn't work, please call the help desk at 4357 or email help@wlu.edu  to report the line not working.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 7/25/2013 9:09:35 AM - Was this helpful?
Is there a personal long distance policy for phones? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 9/28/2010 3:54:11 PM - Was this helpful?
I'm a student and my mail server of m.outlook.com stopped working, what do I use? (link)

Microsoft has now changed the server to outlook.office365.com for mobile/POP/IMAP.

Applies To: Students

Score: 5.0 - Updated: 6/2/2015 10:14:07 AM - Was this helpful?
I lost the document I was working on. Where should I look for it (Office 2010)? (link)

If your computer crashes or the Office 2010 application you are using fails click on "File" > "Options" > " Save" and look for the "Auto Recovery file location". Copy that location and paste in into your Run window (Start > Run in XP Start > Search files and folders in Windows 7).  You can also browse to this location.

If you do not find your document use Search to search for any file that was created during the timeframe you worked on your document. While you work on a document temporary files are created and by opening these files ( .tmp files) with word or wordpad you may find your document.  

Score: 4.3 - Updated: 10/21/2013 5:24:12 PM - Was this helpful?
How do I open links in Outlook with Internet Explorer? (link)

Click on Internet Explorer to launch

·         Click on Tools, then Internet Options

·         In the Programs Tab, under Default Web Browser heading:

·         Click on ‘Make Default’

·         Uncheck the ‘Tell me if Internet Explorer is not the default Web Browser’

·         Links in Outlook will now open in Internet Explorer.


Score: 4.3 - Updated: 7/12/2013 11:52:31 AM - Was this helpful?
Are there any 'workaround' steps to try when I lose my wireless internet connection with my Mac (Apple)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Students

Score: 3.0 - Updated: 1/24/2011 9:58:28 AM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.


To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows


To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
Related Resources
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero