The following file formats are supported in QuickTime: 

• 3DMF (Mac OS 9 & Windows)
• 3GPP
• 3GPP2
• AIFF
• AMC
• AMR
• Animated GIF
• AU
• Audio CD Data (Mac OS 9)
• AVI
• BMP
• CAF (Mac OS X)
• Cubic VR
• DLS
• DV
• FLC
• GIF
• GSM
• JPEG/JFIF
• Karaoke
• MacPaint
• MIDI
• MPEG-1
• MP3 (MPEG-1, Layer 3)
• M3U (MP3 Playlist files)
• MPEG-2
• MPEG-4
• MQV
• M4A, M4B, M4P (iTunes 4 audio), M4V (iTunes video)
• PDF (Mac OS X)
• Photoshop
• PICS
• PICT
• PLS
• PNG
• Quartz Composer Composition (Mac OS X)
• QCP (Mac OS 9 & Windows)
• QuickTime Image File
• QuickTime Movie
• SD2 (Mac OS 9 & Windows)
• SDP
• SDV
• SF2 (SoundFont 2)
• SGI
• SMIL
• Targa
• Text
• TIFF
• TIFF Fax
• VDU (Sony Video Disk Unit)
• Virtual Reality (VR)
• Wave

Click here for an explanation AND a chart listing programs that open .avi files.

Click here for an explanation AND a chart listing programs that open .mp3 files

Click here for an explanation AND a chart listing programs that open .wmafiles.

Click here for an explanation AND a chart listing programs that open .wavfiles.

Click here for an explanation AND a chart listing programs that open .ra  files.

Click here for an explanation AND a chart listing programs that open .aac files.

Click here for an explanation AND a chart listing programs that open .aif files.

Encryption refers to the conversion of data (e.g., plain text) to make it unreadable to anyone except to authorized people who have the appropriate encryption key.  

Please read the instructions carefully, and make sure you have a backup and recovery plan! 

Here are some Windows encryption resources:

http://support.microsoft.com/kb/307877

http://support.microsoft.com/kb/223316

Here are some Mac OS X encryption resources:

http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1906.html

http://www.macosxtips.co.uk/index_files/encrypt-and-hide-your-private-files.html

There are also many other software and hardware choices for encyption.

If you have any questions, please enter a Help Request.

Yes, quite often you can.  First make sure it is not in your trash folder. If it is there undelete it by (on a PC) right clicking on the object and choosing undelete or (on a Mac) dragging it back to the desk top.  

If you deleted it from the trash folder and it was orrigionally in a network drive (H, I, L, J) you can request that the item be recovered from an old copy on the server. To do this log a help ticket (choose webticket on the menu above) and under request type choose "network" then "file recovery" Then give us as many details about the files as possible.

Click here for an explanation AND a chart listing programs that open .mid or MIDIfiles.

Under Attachments

Click Attach File

You have PDF Attachment Type options

• Text
• Photos & Images
• Light

1. Open Internet Explorer.

2. Go up to the gear menu in the upper right and select "Internet Options".

3. On the first page, you'll see a subheading named "Browsing history" and two buttons--hit "Settings".

4. In the new window that pops up, select "View Files" and a file window will open up. There, you can sort by name or size or type (although the name will likely be meaningless, just look for a file of the right type that was edited at or near the right time.

5. DO NOT double-click the file--it will try to open it up from the web, not where you saved it, and may corrupt what you have saved. Select the right file or files, and copy them to the desktop (either drag-and-drop or Ctrl-C and Ctrl-V). There you can open it and resave it properly with the right name.

Applies To: Students

1. Open Adobe Acrobat Professional (White Icon with a Red A)

2. Click on the "Create PDF" Button

3. Choose "Create from Multiple Files"

4. In the Add Files Section, Click on Browse and browse to the files you want to add.

5. When you are done adding files, you may arrange the files in the order you choose.

6. When you are done, Click Ok. 

7. The PDF will combine all the files, click on Save to safe your file.

Click here for an explanation AND a chart listing programs that open .mpa files.

A user followed the steps here and was able to convert and send document as pdf.

The file upload limit in Box is 5GB. This is a system wide setting that cannot be changed.

For a complete list, please visit the following URL:

http://technet.microsoft.com/en-us/library/cc262496.aspx

Log into Atomic Learning and under PowerPoint 2010 Advanced click on Section G Animation Effects and Transitions.

Audacity is a free, open source software for recording and editing sounds available at: http://audacity.sourceforge.net/   The download works on both Macintosh and PCs.

iMovie 09 will accept the following files

DV
AIC
Motion-JPEG
Photo-JPEG
MPEG-4 (Supported profiles)
H.264 (Supported profiles)
Apple Animation (Movie '09 only)
Apple Video (iMovie '09 only)

iMovie '08/'09 will not accept files containing extraneous data tracks such as:
'Tween
Text
Chapter
Closed Caption
Secondary audio such as AC3
etc.

iMovie '08/'09 Will not accept files that rely on proprietary/third-party components such as
DivX
WMV
XviD
etc.

Yes, you can attach a file to include in your fax. Many document types are supported, including Adobe PDF, Microsoft Word, Microsoft Excel, and image files such as JPG and PNG. *Keep in mind that some documents such as detailed spreadsheets or PowerPoint slideshows may not render clearly when printed on a recipient’s fax machine.

Log into Atomic Learning and under PowerPoint 2010 Advanced click on Section E Adding Audio.

If you right click on the files that do not work and look at the Security tab under Properties, the read permissions for the WWW user are missing.  This is the account that the web servers use to read the data.  Missing rights is usually caused by moving files between folders of differing security settings.  Within a volume, the file server does not recalculate rights on a move.  These files may have been dragged from elsewhere in the H: drive, and therefore did not receive the read permissions required.  The easiest way to prevent this is to use copy/paste instead of drag or move, since rights are always re-calculated when a file is created. 

To fix the existing files: 

1.       right click on the public_html folder

2.       select properties

3.       select security

4.       select advanced

5.       check the box “Replace permission entries on all child objects with entries shown here that apply to child objects”

6.       select OK

7.       select OK

This will force all the rights in the public_html folder to be recalculated.

Click on the following link to learn how to share files using Dropbox on Mac OS X.

https://www.dropbox.com/help/19/en

Show Instructions for: Mac

Scroll down to find 'Share a Folder on Mac OS X'

Applies To: Students

If you are scanning texts into Acrobat, it's good practice to take the following steps before sharing them so that the file size will be smaller and the document easier to download and print: 

1. Document > OCR Text Recognition > Recognize Text Using OCR (this recognizes the text and reduces the file size a lot)

2. Document > Reduce File Size, then choose Acrobat 7.0 (this is the backwards-compatibility issue mentioned above)

3. Document > Optimized Scanned PDF, then make sure the indicator is somewhere in the middle between Smaller File and Higher Quality. 

Applies To: Faculty, Staff, Students

The arrow next to the blue question mark in the top right should be pointing up. 

If it is pointing down you click it to change the direction and view.

Applies To: Faculty, Staff

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Walk over to the dvd player in the front cabinet, insert the DVD and play the DVD from the podium. Additional infomation listed as Theater Equipment Instructions under "Documents" to the right -->

You could possibly be missing a CODEC file that did not come with Windows Media Player. Try using another media player like PowerDVD instead.

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

Yes, but because of copyright limitations, only a small portion of the file.

Click here for an good explanation of just how much from the University of Texas system.
note: section 4.2.3

You can move or copy multiple files all at once:

1.      Go to the Resources area of the course with the files that you want to move or copy.

2.      To the left of each folder and file is a checkbox. Check the checkbox for every file you want to move.

3.      Look at the top of the list, just above the top gray bar. You should see 3 links: Copy, Remove and Move.

4.      Click on the Move or Copy link.

5.      Click on the Show Other Sites link.

6.      Select the appropriate folder from the list.

Applies To: Faculty, Students

How to Save a File from Email to the Dropbox with iAnnotate

1. On your PC or Macintosh desktop computer, download the Dropbox program from www.dropbox.com

a. As part of the installation process, Dropbox will create a file in your "My Documents" folder. Anything that you save to that folder will viewable from your iPad.

2. Create a Dropbox account for yourself; remember the password because you'll have to enter it every time you access the account from your iPad. It can be the same or different from your University password.

a. You should now have a Dropbox account with 2 GB of free storage.

b. Drag a file into that folder for testing purposes.

3. Download the Dropbox application on your iPad.

a. Log into the dropbox once it's installed.

b. You should see the file you dragged to the Dropbox.

4. You can upload any photos or video files from your iPad to your Dropbox, but not any documents or PDFs. This is where iAnnotate comes in...it communicates between your email and your dropbox, being the 3^rd party.

5. Download the iAnnotate application on your iPad.

6. You should now be able to send a PDF from email to iAnnotate, and from iAnnotate to the Dropbox, all from the iPad.

Applies To: Faculty, Staff

With PowerPoint 2010, when you have the QuickTime player installed on your computer, you can insert an Apple QuickTime movie (.mov, .mp4) file.

The PowerPoint 2010 64-bit version is not compatible with 32-bit versions of QuickTime or Flash. You must install a 64-bit version of QuickTime or Flash, or a 32-bit version of PowerPoint 2010.

To embed or link to a QuickTime video from your PowerPoint presentation, see Embed a video in your presentation.

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff