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What is a Thin Client? (link)

A Thin Client is a device similar to a PC but with fewer moving parts.  The operating system is usually secured to disallow users from making any permanent changes and often is configured to connect directly to a Virtual Desktop image.  A properly configured W&L Thin Client may be used as a personal desktop computer or in a lab/ classroom environment to access Virtual Desktop Images.

Score: 100.0 - Updated: 6/14/2012 11:01:35 AM - Was this helpful?
What are the setup credentials for Xenith thin client devices? (link)
( Restricted to authenticated ITS users. )
Score: 82.9 - Updated: 12/7/2011 4:21:38 PM - Was this helpful?
How do I set up a dual monitor for the thin clients? (link)
( Restricted to authenticated ITS users. )
Score: 76.0 - Updated: 7/17/2013 12:53:31 PM - Was this helpful?
What is the full Outlook client? (link)

Microsoft Office Outlook is one of the programs in the Microsoft Office Suite and is often called the 'full Outlook client.' The full Outlook client is installed on University office computers running Microsoft Windows. Outlook is the primary application used by employees of the University for access to their University provided Exchange email account.

 

 

Applies To: Faculty, Staff

Score: 10.0 - Updated: 7/15/2013 4:19:19 PM - Was this helpful?
How can I get the Outlook client on my home computer? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, at the University Store. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

 

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/ or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Go to: Start|Control Panel|Mail
  2. Click on Show Profiles
  3. Click the Add button
  4. Enter a profile name: (suggest something like "Off-campus username")
  5. Then check the box next to: Manually configure server settings or additional server types.
  6. Click Next
  7. Select Microsoft Exchange
  8. Click Next
  9. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  10. In the field labeled "User Name" type: username (this is your network login ID)
  11. Click the More Settings button
  12. Go to the Connection tab
  13. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  14. Click on the Exchange Proxy Settings button
  15. Enter the following information:
  16. https://autodiscover.wlu.edu
  17. Check the box next to Connect using SSL only
  18. UNcheck the box next to Only connect to proxy servers that have this…
  19. Enter the following information:
  20. msstd:autodiscover.wlu.edu
  21. Check the box next to On slow networks, connect using HTTP first…
  22. Choose NTLM Authentication for Proxy authentication Settings

 

Score: 7.5 - Updated: 7/15/2013 3:36:10 PM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
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Applies To: Faculty, Staff

Score: 5.0 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
How do I forward an e-mail as an attachment using the full Outlook client? (link)
  • In Outlook, open up the message (sent or received).
  • In the Message tab at the top of the open E-mail, click on More and select Forward as Attachment.
  • Enter the person’s E-mail address to forward the E-mail as an attachment and send.
Score: 5.0 - Updated: 7/12/2013 11:13:58 AM - Was this helpful?
How do I create a signature for my e-mail using the Outlook 2010 client? (link)
  1. In Outlook, click on File > Options > Mail.
  2. Click on Signatures.
  3. Click the New button.
  4. Type a name for your signature and click on OK.
  5. In Choose Default Signature:
  6. Select e-mail signature.
  7. Select if you want your signature added to New messages.
  8. Select if you want your signature added to Replies/Forwards.
  9. In Edit Signature, you have serveral options:  Type your signature, insert a picture, insert your business card, or add an hyperlink.
  10. Click on OK to return to your Mail.

Applies To: Faculty, Staff

Score: 5.0 - Updated: 7/12/2013 2:36:10 PM - Was this helpful?
How do I import my class schedule into Outlook using the Outlook client? (link)

How to import your class schedule into Outlook 2007

1- Go to http://webadvisor.wlu.edu in your web browser.

2- Click on Log In and then enter your username and password; click submit.

3- Select the appropriate category: Students or Faculty

4- Select "Outlook Class Schedule Import"

5- You should receive a file in .ics format in your Outlook Inbox. The sender will be "Registrar"

6- Open the message in a separate window by double-clicking on it.

7- Right-click on the attachment and choose "Open", or skip to step 12.

8- Outlook will prompt you to add the calendar to Outlook.

9- Click "Yes".

10- The calendar will now be available in Outlook, and it will be named as your username. Right-click on the calendar name and rename it to the course and section number.

11- There should be a checkbox next to the calendar name in the left-side menu. Uncheck the box when you don't want it to display; check it when you do.

12-It has been pointed out that the search assistant will not see this separate calendar when trying to schedule a meeting.  If you want the search assistant to work, you will have to import into your primary calendar.  Continue reading for how to do this.

13- Open you email message, right click the attached file, and "Save as..." to a folder you can access.

14- Go into Outlook, click on the "File" dropdown menu, and select "Import an iCalendar (.ics) ...".  Then browse to and select the emailed file that you saved in the previous step.

15- When asked "Do you want to open this calendar as a new calendar or import its items into your calendar", select "Import".

16- The imported class schedule will now be part of your primary calendar.

Applies To: Faculty, Students

Score: 5.0 - Updated: 9/3/2014 3:32:29 PM - Was this helpful?
What is the UC Client associated with the NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 5/30/2014 9:27:42 AM - Was this helpful?
Is there an LDAP server that an email client like Thunderbird can connect to for addresses? (link)
Unfortunately no, there is no LDAP server for address lookup. We have chosen not to expose our GAL or directory to LDAP searches.
Score: 4.3 - Updated: 7/15/2013 3:48:37 PM - Was this helpful?
I can't use the Citrix client now I have upgraded to Lion? (link)

Go to > Finder > HD > Library > Applications Support > Citrix

Delete this installation of Citrix

Log back into the Stable and after Citrix client is downloaded close the browser

Install new instance of Citrix client

Reopen browser

Applies To: Students

Score: 4.3 - Updated: 1/25/2012 2:20:31 PM - Was this helpful?
Are there any notes about Enterprise Vault Client Updates? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 1/8/2014 9:31:45 AM - Was this helpful?
How do I access a shared mailbox on my PC in Outlook Client after I have been granted access? (link)

Outlook 2010/2013

  1. While logged in to Outlook select File Tab and click on Account Settings.
  2. In the Account Settings window highlight your Microsoft Exchange account and select Change.
  3. In the Change E-mail Account window select the More Settings button.
  4. Navigate to the Advanced tab.
  5. In the ‘Open these additional mailboxes’ display select the ‘Add’ button.
  6. Enter the name of the shared mailbox and select OK.
  7. Select OK again and close all previous windows.
  8. You will now have a permanent link to the shared mailbox in your mail folder hierarchy.
  9. NOTE: Sent Items behavior can be configured in one of two ways. To set the Sent Item configuration, login to the shared mailbox through  OWA, Select Options, Settings, and the  Sent Items tab:
    1.  
      • Sender: Copies the message to the Sent Items folder of the sender only  (set by default)
      • SenderAndFrom: Copies the message to the Sent Items folder of both the sender and the shared mailbox

Applies To: Faculty, Staff

Score: 3.8 - Updated: 2/25/2015 10:19:36 AM - Was this helpful?
How do I get Help from the online UC Client I use with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 5/30/2014 9:28:07 AM - Was this helpful?
How do I get Exit the online UC Client I use with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 5/30/2014 9:28:15 AM - Was this helpful?
How do I install the NEC Outlook Client associated with my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 2/28/2014 8:25:36 AM - Was this helpful?
How do I turn on DND in my UC Client for my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 5/30/2014 9:27:55 AM - Was this helpful?
How do I add the NEC phone Mobile Client on my iPhone? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 4/30/2014 11:36:39 AM - Was this helpful?
How do I release/pickup a job (student) when using the PaperCut client to upload to a BizHub? (link)
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Applies To: Students

Score: 3.8 - Updated: 10/3/2014 3:13:16 PM - Was this helpful?
What are troubleshooting steps when a user receives the message "Connect to MEXMBA" in the Outlook Client? (link)
( Restricted to authenticated ITS users. )
Score: 3.3 - Updated: 10/1/2010 3:59:09 PM - Was this helpful?
How do I use the UC Client to lookup a number and make a call on my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 3.3 - Updated: 5/30/2014 9:27:48 AM - Was this helpful?
In the UC Client for the NEC phone it said my first contact was calling, but it was someone else? (link)
( Restricted to authenticated ITS users. )
Score: 3.3 - Updated: 5/30/2014 9:30:22 AM - Was this helpful?
How do I install the UC Client for the NEC phone on my PC or Mac? (link)
( Restricted to authenticated ITS users. )
Score: 2.7 - Updated: 2/28/2014 8:48:56 AM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
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