The EOP quarantine is the first line of defense in the email flow. Everything that EOP thinks might be spam will go to the quarantine. After that, the email flows to the W&L Exchange Email Server. If you have turned on Junk Mail filtering in Outlook, any email that Exchange thinks is spam will go to your Junk Folder within Outlook.

Applies To: Faculty, Staff

1. Go to http://owa.wlu.edu  (Outlook Web Access)

2. Click on Options in the upper right hand corner.

3. Select Junk E-Mail on the left side menu.

4. Click on Automatically Filter Junk E-Mail

5. Click on Also trust email from my Contacts

6. Click on Save at the top of the screen to save the settings.

Applies To: Faculty, Staff

The e-mails in the Junk folder are managed by the user.  There is not a system setting that clears the Junk folder.

Applies To: Faculty, Staff

http://spam.wlu.edu

Applies To: Faculty, Staff

The EOP Spam Quarantine Notification email message will come every three days, provided you have received new spam. (Chances are....)

If you want to check for false positives* in your spam quarantine more often than that, you will need to go to http://spam.wlu.edu and log into the EOP spam filter quarantine.

* that is, e-mail you wanted to receive that "got stuck in spam catcher"

Applies To: Faculty, Staff

The e-mails remain in quarantine 15 days after receipt.

Applies To: Faculty, Staff

ON a PC or a Mac

• Forward the email AS AN ATTACHMENT to spam@wlu.edu 

ON a PC only

• In Outlook 2010 or Outlook 2013, use the Junk Button > Report Junk to forward the email. You can get this button by installing the plugin found here: http://www.microsoft.com/en-us/download/details.aspx?id=18275 (If you need assistance, please contact the ITS Information Desk at extension x4357.

Applies To: Faculty, Staff

Yes, your username is your full email address with your AD password. To change your password you would go to password.wlu.edu which will change your password for all W&L resources.

Applies To: Faculty, Staff

Not initially.  The Safe Senders list can only be set up by enabling Automatic Email Filtering (Junk Folder) in Outlook Web Access (http://owa.wlu.edu) Once complete you can manage your safe senders list in Outlook 2010 and 2013.

Applies To: Faculty, Staff

From:  DigiTar Support

This is usually caused by the following situation:

1.) The user is logged in as a@b.com.
2.) In the user's inbox there are two digests, one for a@b.com and one for c@b.com.
3.) The user is clicking on a message in the c@b.com digest in their inbox which tries to link them into the Portal directly to that message.
4.) However, since they are logged in as a@b.com, they have no rights to the message.

To remedy the situation they need to examine the subject line of the digest they are clicking on, and log into the Portal as the user specified in the subject of the digest.

EOP is Exchange Online Protection the spam filter system used on campus.

Applies To: Faculty, Staff

You don't need to do anything.  Someone has "spoofed" your account. 

Spoofing is when the sender address and other parts of the e-mail header have been altered to appear as thought the e-mail originated from you. 

If it had been actual spam from your account it would not go through EOP and appear in you notifications.

Instructions for the recipient of the shared folder:

1. Tools>Account Settings>E-mail tab>Highlight Exchange Account> Change

2. Click on the More Settings button

3. Advanced Tab

4. Add>Type in the name of the person sharing the folder

5. Click OK>Next>Finish>Close

6. This will add a Mailbox under with the user's name on it to your mailbox, and from there you can navigate to the shared folder.

Applies to Microsoft Outlook 2007 and 2010

1. Open up a new email message

2. Click on the To... button

3. Click on the down arrow in the box underneath "Address Book"

4. Choose the folder with the contacts you'd like to email (if your personal contact folder is not listed see "How do I make my contacts folder an Address Book?")

5. Select the first name in the list, hold down the shift key, select the last name on the list, click on the To: button again.

6. All of the names should now be in the To: field of the email message. Click OK.

7. Compose and send your message.

Applies To: Faculty, Staff

On your Blackberry, if you just want to see the members of a particular folder and not all of your Contacts:

1. In the Address Book > Click on the Blackberry button > Choose "Filter" from the list

2. You should see the Contacts Folder names you've created.

3. If you select to filter on that folder, you will see only the names in that folder.

4. To undo a filter and see all of your Contacts, repeat the process but uncheck the box in front of the folder name.

Adobe Reader is a free download from Adobe that lets you read PDF files. Adobe Acrobat is a licensed software that lets users create and edit PDF documents.

Folder permissions: This type of sharing allows selected others to view the contents of a specified folder, but does not allow others to send email on your behalf. When setting up folder permissions, you can determine exactly how much access a given person has to your folder. The following roles are available:

•  
  • Owner: Allows full rights to the mailbox, including assigning permissions; you should not assign this role to anyone
  • Publishing Editor: Create, read, edit, and delete all items; create subfolders
  • Editor: Create, read, edit, and delete all items
  • Publishing Author: Create and read items; create subfolders; edit and delete items they've created
  • Author: Create and read items; edit and delete items they've created
  • Nonediting Author: Create and read items; delete items they've created
  • Reviewer: Read items
  • Contributor: Create items
  • None: Gives no permissions for the selected accounts on the specified folder

From Microsoft

The default Contacts folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted. You can create additional contacts folders and these folders can be renamed or deleted. This section includes instructions to share contacts folders that you create.

1. In Contacts, in the Navigation Pane, right-click the contacts folder that you want to share.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then right-click the contacts folder that you want to share.
2. Click Share .
3. In the To box of the sharing invitation, enter the name of the recipient.
4. If you want to, change the Subject.
5. If you want to, grant permissions to the recipient to change your contact items by selecting the Recipient can add, edit, and delete items in this contacts folder check box.
6. In the message body, type any information that you want to include.
7. Click Send.
8. Review the confirmation dialog box, and then, if correct, click OK.

Applies To: Staff

From Microsoft

The default Contacts folder in Outlook is created in each Outlook profile. This folder cannot be renamed or deleted.
1. In Contacts, in the Navigation Pane, click Share My Contacts folder.
NOTE If you are using the Navigation Pane in Minimized view, in Contacts, click Navigation Pane, and then click Share My Contacts folder.
2. In the To box, enter the name of the recipient for the sharing invitation message.
3. If you want to, you can change the Subject.
4. If you want to, request permission to view the recipient's default Contacts folder. To do so, select the Request permission to view recipient's Contacts folder check box.
NOTE If you want to request access to a contacts folder other than the default Contacts folder, you must send an e-mail message asking for permissions to that particular folder. This option only requests access to the recipient's default Contacts folder.
5. In the message body, type any information that you want to include.
6. Click Send.
7. Review the confirmation dialog box, and then if correct, click OK.

Applies To: Staff

Go to http://www.microsoft.com/en-us/download/details.aspx?id=18275 and download the appropriate plug in for your PC or contact the ITS Information Desk at extension 4357 and ask for someone to help you install it.

Applies To: Faculty, Staff

If you can find a message in the folder 

Open the message and then hit Control-Shift-F to bring up Advanced Find

At the top right is a ‘Browse’ button

Click browse and it will show you the hierarchical location of the folder your current message resides in

Note the location

Close your search

Go to the folder and drag your lost folder back up to your name@wlu.edu folder

Applies To: Faculty, Staff

Open the folder in which you wish to enable file listing.  Create a file named "access.www".  Open that file in notepad or wordpad and paste in the following text and then save:

                        Options +Indexes

                        IndexIgnore *.www

                        IndexOptions FancyIndexing

                        IndexOptions FoldersFirst

                        IndexOptions IgnoreCase

                        IndexOptions NameWidth=*

                        IndexOptions ShowForbidden

To make a personal contacts folder into an address book that is visible when viewing address books, complete the steps below:

1. In the Navigation Pane, click Contacts.
2. Under My Contacts, right-click the Contacts folder you want to view in the address book, and then click Properties on the shortcut menu.
3. Click the Outlook Address Book tab, and make sure that the Show this folder as an e-mail address book check box is selected. If the check box is unavailable, you need to add the Outlook Address Book to your profile (see instructions below).
4. Click OK.

Now when you open a new message, click the To button, and open the dropdown list of address books, this address book will be listed.

In Outlook 2007,  Click File > Options: Other (tab) and check the little box that indicates it will delete messages on Exit.

In Outlook 2010/2013, Click File > Options > Advanced and under "Outlook Start & Exit" check "Empty Deleted Items Folder When Exiting Outlook".

Applies To: Faculty, Staff, Students

Applies To: Faculty, Staff

Applies To: Faculty, Staff

Applies To: Faculty, Staff