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What is the replacement cycle for desktop computers (ITS)? (link)

ITS expects most computers to last between four and five years.  It is our goal to evaluate the functionality of computers when they turn four years old.  

If your computer is no longer up to the challenge and does not meet your working needs, please contact your Client Services Support person or send an email to help@wlu.edu to seek solutions.

 

Score: 100.0 - Updated: 11/15/2013 1:19:13 PM - Was this helpful?
What is ITS? (link)

ITS is Information Technology Services. The website is http://its.wlu.edu

Score: 100.0 - Updated: 4/30/2010 11:32:50 AM - Was this helpful?
How do I access a virtual applications and/or desktop? (link)

Virtual applications and/or desktop may be accessed through the following website. Log in with your W&L network username and password:

http://myvi.wlu.edu

Please log off when you are finished, to free up resources for others.

 

Score: 7.5 - Updated: 9/28/2015 9:26:57 AM - Was this helpful?
What is the ITS RightFax number used in the Library? (link)

The Fax number for the ITS used in the library is 4462.

Score: 7.5 - Updated: 3/26/2015 10:20:04 AM - Was this helpful?
The Icons on my Desktop are suddenly large, how do I make them small again? (link)

1. Right click on your Desktop

2. Select Properties

3. Select Settings

4. Drag the slider bar all the way to the right.

5. Select Apply.

6. When the window pops up, say yes to keep these changes.

Your icons should be smaller, if they are too small, repeat steps one through 3 and then drag the slider one or two notches to the left.

Score: 6.0 - Updated: 9/28/2010 11:47:49 AM - Was this helpful?
What software is available on the computers in the Science Library (Telford)? (link)

Adobe
     Acrobat
     Dreamweaver
     Flash
     Illustrator
     InDesign
     LiveCycle Designer
     Photshop
Arc GIS
Audacity
Google Earth
Microsoft Office, including Publisher and Photo Story
Python
Roxio Creator
SPSS
StataIC

Applies To: Students

Score: 6.0 - Updated: 9/22/2010 10:39:38 AM - Was this helpful?
What software is available on the computers in Huntley Hall 322? (link)

Huntley Hall 322 has 34 Dell computers with Windows 7 operating system.

The following software is installed on the lab computers:

 

Software

Version

Adobe Design and Web Premium

CS 6

Adobe Flash Player

11.3

Adobe Reader X

10.1.3

Adobe Shockwave Player

11.6.5

Citrix Agent to access The Stable

 

Cyberlink PowerDVD

9.5

FileZilla Client

3.5.3

Google Chrome

19.0.1

ICEOWS 

4.20b

Internet Explorer

9

Java Platform SE Runtime Environment

7 Update 5

Microsoft Office

2010

Mozilla Firefox

14.0.1

Microsoft Silverlight

5.1.1

MyITLab Office (I.T. Literacy Testing S/W)

2010

QuickBooks Premier Accountant

2012

QuickTime

7.72

Roxio Creator DE

10

Real Player

15

IBM SPSS

19.0.0.2

Stata Intercooled

12.0

Symantec Endpoint Protection

11.0

VLC Multimedia plug-in for Firefox

2.0.2

Voting Power -  Banzshap and Fastbanz

DOS

Windows Media Player

12

 Updated September 2012

Applies To: Students

Score: 6.0 - Updated: 8/2/2012 10:19:33 AM - Was this helpful?
Are there any Windows computers in the Williams Reading Room? (link)

There are six Xenith Wyse terminals to access the VDIs in The Stable. The VDIs have Windows 7 operating systems.

Updated September 2012

Applies To: Students

Score: 6.0 - Updated: 8/2/2012 10:19:56 AM - Was this helpful?
Is it possible to remote to my desktop (RDP) from off campus (myVi)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 8/14/2015 9:36:21 AM - Was this helpful?
What software is available on the computers in the Tucker Multimedia Center (TMC)? (link)

Adobe CS5

Office Suite

Tandberg Software

Acrobat 9

WinTV

Google Earth

Applies To: Students

Score: 5.0 - Updated: 9/22/2010 2:35:55 PM - Was this helpful?
Why does Outlook say 'Windows Desktop Search' is not available when I see it in installed components? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 7/12/2013 2:04:55 PM - Was this helpful?
What are the material specifications for the ITS envelope printer? (link)

1. Approved media (envelopes, postcards) should be made from the following paper types (card stock, white wove, bond paper, recycled paper, manila) with no glossy surfaces.

2. Approved media should be without windows, metal clasps, and be unstuffed and unsealed.

3. Media sizes are from a minimum of 3 x 5 inches to a maximum of 11 x 13 inches.  Thickness is from 0.003 inches to 0.125 inches.

4. Envelopes should have the flap along the long edge and may have either a straight or diagonal edge along the envelope flap.

5. All media is addressed with black ink with no special fonts available.

Score: 4.3 - Updated: 6/4/2012 2:09:51 PM - Was this helpful?
How do I make my VDI desktop span my two (dual) monitors? (link)
  • Make the desktop image smaller (exit full-screen mode).
  • Drag the window so it splits both monitors.
  • Double click the title bar and it should detect both monitors and display on both.
  • It should remember you have dual monitors in the future and just go right to it.
Score: 4.3 - Updated: 2/1/2011 10:59:31 AM - Was this helpful?
What steps should ITS staff take when there is a known phish or spam attack? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
What software is available on the Windows computers in 301 in Leyburn Library? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 4.3 - Updated: 8/10/2015 8:36:31 AM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 3.8 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
What software is available on the Macintosh computers in the Innovation Lab in Leyburn Library? (link)
Innovation Lab Macs
 
Adobe Acrobat 
XI
Adobe Dreamweaver
CS6 12.0.3
Adobe Fireworks
CS6 12.0.1
Adobe Flash
CS6 12.0.2
Adobe Illustrator
CS6 16.0.2
Adobe InDesign
CS6 8.0.2
Adobe PhotoShop
CS6 13.0.6
Audacity
2.0.5
Calendar
7
Citrix Receiver
11.8.2
Final Cut Pro X
10.1.4
Firefox
33
Flip Player
3.2
GarageBand
10.0.3
Gimp
2.8.1
HandBrake
0.9.9
iMovie
10.0.5
iPhoto
9.5.1
iTunes
12.0.1
Keynote
6.2
Maple 
16
Microsoft Office 2011
14.4.7
Numbers
3.2.2
Pages
5.2.2
PCClient
14.2
VLC 
2.1.5
Score: 3.8 - Updated: 1/27/2015 10:18:09 AM - Was this helpful?
What software is available on the Windows computers in the Innovation Lab in Leyburn Library? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 8/10/2015 8:36:41 AM - Was this helpful?
How do I (ITS staff) use Teamviewer to provide remote support at W&L? (link)
( Restricted to authenticated ITS users. )
Score: 3.8 - Updated: 12/2/2011 1:37:12 PM - Was this helpful?
What software is available on the Macintosh computers in room 101 in Leyburn Library? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 8/10/2015 8:38:24 AM - Was this helpful?
Where can students and employees download Office and antivirus software for their personal computers? (link)

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page

 

Score: 3.3 - Updated: 9/30/2014 2:20:37 PM - Was this helpful?
How do I install the Citrix virtual desktop software, so that I can access myVi? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/14/2015 9:33:21 AM - Was this helpful?
What software is available on the Mac computers in the Williams School Reading Room? (link)
Reading Room Applications Version
Adobe CS Design Web Premium 6
Compressor  4.0.7
Final Cut Pro  10.0.9
Firefox 22.0
Flip4Mac  3.2
Google Chrome 19.0.1
iWork 9.0
Microsoft Office 2011 14.2.2
Microsoft Remote Desktop 2.1.1
Microsoft Silverlight  5.1.2
Motion 5.0.7
Reaper 4.402
VLC Media Player 2.0.8

Updated August 2013

Applies To: Students

Score: 3.3 - Updated: 10/21/2013 5:25:43 PM - Was this helpful?
Why did I get error "The connection to "Mustang {W7} My Personal Desktop" failed with status (1030)? (link)

This occurs if you DOUBLE-click the link instead of using a single click.  The error comes from the second instance conflicting with the first instance.

Score: 3.3 - Updated: 11/18/2010 2:25:22 PM - Was this helpful?
How do I add the Active Directory Users and Computers MMC to a Windows 7 Computer? (link)

1. Open the folder: \\maltiris2\SoftwareDelivery\Microsoft\Management Tools

2. Open the appropriate folder and install the MMC

3. Select the Windows Start button and search for "Turn Windows Features On" and open the application.

4. Expand Remote Server Administration tools

5. Open Role Administration Tools

6. Open AD DS and AD LDS Tools

7. Open AD DS Tools

8. Check Active Directory Administrative Center

9. Select OK

Score: 3.0 - Updated: 11/15/2013 12:56:12 PM - Was this helpful?
How do I save data files on a "frozen" classroom PC or laptop from the ITS laptop pool? (link)

Classroom PCs and ITS laptops are referred to as "frozen" since data you save to the C:\ drive will be deleted when the computer is rebooted.  

These computers have a T:\ drive where data can be saved and not overwritten during a reboot.  The T:\ drive is limited to a maximum size of 2GB.  This drive is labeled "SAVE LOCAL DATA HERE".

You may also use a memory stick connected to the USB port on the computer to save your data.

See image below for graphic details:

 

Score: 2.7 - Updated: 3/8/2010 3:19:06 PM - Was this helpful?
How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
( Restricted to authenticated ITS users. )
Score: 2.7 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

 

 

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

Score: 2.1 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
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