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What software is available on the computers in the Science Library (Telford)? (link)

Adobe
     Acrobat
     Dreamweaver
     Flash
     Illustrator
     InDesign
     LiveCycle Designer
     Photshop
Arc GIS
Audacity
Google Earth
Microsoft Office, including Publisher and Photo Story
Python
Roxio Creator
SPSS
StataIC

Applies To: Students

Score: 76.0 - Updated: 9/22/2010 10:39:38 AM - Was this helpful?
What software is available on the computers in Huntley Hall 322? (link)

Huntley Hall 322 has 34 Dell computers with Windows 7 operating system.

The following software is installed on the lab computers:

 

Software

Version

Adobe Design and Web Premium

CS 6

Adobe Flash Player

11.3

Adobe Reader X

10.1.3

Adobe Shockwave Player

11.6.5

Citrix Agent to access The Stable

 

Cyberlink PowerDVD

9.5

FileZilla Client

3.5.3

Google Chrome

19.0.1

ICEOWS 

4.20b

Internet Explorer

9

Java Platform SE Runtime Environment

7 Update 5

Microsoft Office

2010

Mozilla Firefox

14.0.1

Microsoft Silverlight

5.1.1

MyITLab Office (I.T. Literacy Testing S/W)

2010

QuickBooks Premier Accountant

2012

QuickTime

7.72

Roxio Creator DE

10

Real Player

15

IBM SPSS

19.0.0.2

Stata Intercooled

12.0

Symantec Endpoint Protection

11.0

VLC Multimedia plug-in for Firefox

2.0.2

Voting Power -  Banzshap and Fastbanz

DOS

Windows Media Player

12

 Updated September 2012

Applies To: Students

Score: 76.0 - Updated: 8/2/2012 10:19:33 AM - Was this helpful?
What software is available on the computers in the Tucker Multimedia Center (TMC)? (link)

Adobe CS5

Office Suite

Tandberg Software

Acrobat 9

WinTV

Google Earth

Applies To: Students

Score: 75.0 - Updated: 9/22/2010 2:35:55 PM - Was this helpful?
What software is available on the Mac computers in the Williams School Reading Room? (link)
Reading Room Applications Version
Adobe CS Design Web Premium 6
Compressor  4.0.7
Final Cut Pro  10.0.9
Firefox 22.0
Flip4Mac  3.2
Google Chrome 19.0.1
iWork 9.0
Microsoft Office 2011 14.2.2
Microsoft Remote Desktop 2.1.1
Microsoft Silverlight  5.1.2
Motion 5.0.7
Reaper 4.402
VLC Media Player 2.0.8

Updated August 2013

Applies To: Students

Score: 73.3 - Updated: 10/21/2013 5:25:43 PM - Was this helpful?
Are there any Windows computers in the Williams Reading Room? (link)

There are six Xenith Wyse terminals to access the VDIs in The Stable. The VDIs have Windows 7 operating systems.

Updated September 2012

Applies To: Students

Score: 70.0 - Updated: 8/2/2012 10:19:56 AM - Was this helpful?
What software does W&L license for faculty and staff? (link)

The University provides site licensing for these products on University-owned equipment:

  • Microsoft Windows Upgrades
  • Microsoft Office Professional and Enterprise
  • Symantec Anti-Virus, Corporate Edition

In addition, these products are licensed for all student-owned computers.

 

Faculty and staff may install Microsoft Office on their personally-owned computers if its use is primarily for work-related purposes. Employees may purchase installation media at the University Store provided they sign a Work-at-Home Agreement at the Store.

Please contact your ITS Client Services Support Specialist for licensing information on other software products. ITS can often provide licensed installations at no charge to the department or provide significant volume discounts for certain products.

Applies To: Faculty, Staff

Score: 47.5 - Updated: 10/1/2010 3:59:49 PM - Was this helpful?
What is PowerFAIDS? (link)

PowerFAIDS is a software product developed by The College Board that provides critical functionality regarding financial aid management.  The Financial Aid Department utilizes the PowerFAIDS product to assign and manage awards for students each term.  

Data collected in PowerFAIDS is fed to Datatel Colleague in order to reflect awards and pending aid on student billing.

Only Financial Aid staff have access to the PowerFAIDS product.

Applies To: Faculty, Staff, Students

Score: 35.0 - Updated: 7/6/2010 9:15:48 AM - Was this helpful?
What do I do if Symantec is out of date? (link)

If you are getting a pop up window that Symantec is out of date either:

1. Click on the upright Yellow Shield in your task bar.

2. When the Symantec Window pops up click Live Update on the Left.

If you can't find the yellow shield

1. Click on Start > All Programs > Symantec Endpoint Protection

2. Click on Live Update on the Left.

Syamtec will now run Live Update, you can safely ignore both windows until it has finished.

 

Score: 23.3 - Updated: 10/1/2010 3:14:31 PM - Was this helpful?
Is Box Edit already installed in the Innovation Lab? (link)

Unfortunately, no. It cannot be pre-installed in the lab environment.

That said, you may certainly use Box Edit. Box Edit will prompt you to install it any time you log into a computer, log in to your Box account, and then attempt to edit a file.

 


Applies To: Faculty, Staff, Students

Score: 23.3 - Updated: 4/2/2015 11:05:51 AM - Was this helpful?
Where can students and employees download Office and antivirus software for their personal computers? (link)

Students can download Office products and antivirus from the Student Software Download page.

Employees can download Office products and antivirus from the Employee Software Downloads page

 

Score: 20.8 - Updated: 9/30/2014 2:20:37 PM - Was this helpful?
Where should I report spam (faculty and staff)? (link)

You can improve the accuracy of the University's spam-filtering tool by forwarding unwanted e-mail to spam@wlu.edu. Please forward the unwanted e-mail as an attachment, in order to provide necessary details about the e-mail. 

Applies To: Faculty, Staff

Score: 15.0 - Updated: 2/7/2013 1:56:21 PM - Was this helpful?
Where is the W&L Directory? (link)

The Directory for all W&L students, staff and faculty is located at: http://managementtools.wlu.edu/Directory/

You can also type any last name in the search box for this knowledgebase and it will search against the W&L Directory and provide you with matching names and information.

 

Score: 15.0 - Updated: 10/1/2010 2:42:59 PM - Was this helpful?
What is Stata software? (link)

Stata is a combination of the words statistics and data.

Score: 15.0 - Updated: 10/1/2010 3:17:05 PM - Was this helpful?
What is SPSS software? (link)

SPSS was originally an acronym for Statistical Package of the Social Sciences.  Later it just became the name of the software. 

Score: 15.0 - Updated: 10/1/2010 3:17:19 PM - Was this helpful?
How do I add W&L staff, faculty or students to a SharePoint site? (link)
  1. One of the site owners needs to log into the SharePoint site (Members and Visitors cannot do this.)
  2. Site Actions > Site Permissions
  3. Select the name of the group to which you want to add the person.
  4. Click New in the light gray bar above the list of current group members.
  5. Type in or browse the address book for the username.
  6. By default, the box is checked for the added person to receive an email with a link to the site. You can also add a personal message if you'd like.
  7. Click OK.

 

Score: 12.9 - Updated: 7/29/2013 9:33:51 AM - Was this helpful?
Will emeriti faculty and staff continue to have access to their W&L box.com (Box at W&L) accounts? (link)

No, emeriti faculty and staff will not retain access to these resources.

Applies To: Faculty, Staff

Score: 12.0 - Updated: 11/14/2014 11:03:17 AM - Was this helpful?
What is the URL for accessing my e-mail(Faculty/Staff)? (link)
Staff and faculty can go to https://owa.wlu.edu to log into e-mail from a web browser.

Score: 12.0 - Updated: 10/2/2013 11:37:29 AM - Was this helpful?
What equipment is available for faculty and staff to reserve (reservations)? (link)
Digital projector and laptop carts
Digital projector and laptop travel bags
Document camera
DVD
iPad
Mac Laptop
Microphones
Mini Dell
Overhead projector
PA system
PC laptop for travel

Screens

Slide projector
Speaker sets
TV/DVD/VCR
VCR

Applies To: Faculty, Staff

Score: 12.0 - Updated: 6/24/2011 2:29:27 PM - Was this helpful?
How do I (faculty/staff) get an activation key for Mathematica? (link)

Request your own activation keys using the following form

Click here

Applies To: Faculty, Staff

Score: 12.0 - Updated: 9/26/2014 10:24:07 AM - Was this helpful?
How long will departing faculty or staff members have access to their W&L Box.com account? (link)

You will have 30 days after your departure date to move your data out of your W&L Box.com account. At the point that your W&L network account becomes inactive, you will no longer be able to access your W&L Box.com account.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 1/22/2015 10:04:17 AM - Was this helpful?
Which smartphones are supported on campus (Faculty/Staff)? (link)

ITS will assist staff and faculty members who have iOS, Android, and Blackberry devices set up phones to receive email on their devices.

Some faculty and staff may be eligible to receive a subsidy from the University for business use of a cell phone; please complete this form to request the subsidy.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 6/6/2013 9:35:32 AM - Was this helpful?
How do I access my faculty/staff account using a POP client? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/1/2010 2:31:18 PM - Was this helpful?
What network storage is available for undergraduate faculty and academic staff? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
  • I: directory - Employees in your department only. Quota: 4 gigabytes.
  • J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offies. Quota for all departments: 30 gigabytes.
  • L: directory  - Course-specific directories for faculty members and students. Each course is provided a folder structure for providing handouts, sharing data, electronic turn-in of assignments, and returning student work with grades and feedback.  Quota for all courses: 500 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk if you need additional space.

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/1/2010 4:00:11 PM - Was this helpful?
I'm visiting W&L as a guest. How do I use W&L's wireless network? (link)
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Score: 10.0 - Updated: 8/18/2015 10:23:37 AM - Was this helpful?
What is the L-Drive? (link)

The L-Drive is a network file storage space for course work. It is intended for instructional use by instructors and students. The fileserver space can be used for student websites, collaborative assignments and many other kinds of work.  The L drive can be accessed in any application, such as Word, Excel or PowerPoint, or with a file management tool such as Windows Explorer. To learn more about the L-Drive or how to connect to it from your personal computer, you can visit the following link:

http://www.wlu.edu/x16590.xml

Score: 10.0 - Updated: 8/27/2013 1:54:00 PM - Was this helpful?
How do I edit my Faculty Profile? (link)
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Score: 10.0 - Updated: 10/1/2010 2:22:30 PM - Was this helpful?
What are statistical software packages? (link)

Statistical software packages are like Excel on steroids.While Excel is a very powerful tool, you wouldn’t use it to compute your income taxes if you had a complicated return.  You would use specialized tax software.  If you want to perform the types of statistical analysis that can be found in academic journals than software like Stata or SPSS would probably be helpful.  Analyses such as crosstabs, correlations, OLS regressions, logistic regressions, etc. can be done in Excel but are easier in Stata or SPSS.  Other types of analyses just can’t be done in Excel.  Stata and SPSS can also handle much larger data files than Excel.

 

Stata and SPSS also have excellent data management capabilities that facilitate combining data from different sources.In that sense, they can be thought of as low end database software with extremely strong statistical capabilities.

Score: 10.0 - Updated: 10/1/2010 3:17:38 PM - Was this helpful?
Does W&L have any information on sustainability? (link)

W&L has a web page on sustainability.  Please click this link to learn more.

Score: 10.0 - Updated: 2/10/2011 10:22:53 AM - Was this helpful?
How do I borrow a license for Autodesk? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 10.0 - Updated: 10/10/2012 2:09:53 PM - Was this helpful?
How can I see what's new in Adobe Illustrator or other software I currently use? (link)

Log into Atomic Learning and type in the product such as Adobe Illustrator. Check the newer version number and then look for the “What’s New? Training" and it will give you an overview class of the updates.

Additionally when you "Expand all" in you class you will see some topics with red italicized "New to product name"

Score: 10.0 - Updated: 1/27/2015 10:19:59 AM - Was this helpful?
Is there training for Box at W&L available? (link)

Yes, there is training on the Atomic learning site under My Campus Training/Box at W&L - click this link

There is also training on the Box site - click this link

Score: 10.0 - Updated: 11/15/2014 10:25:48 AM - Was this helpful?
How long do I have access to e-mail after leaving the University? (Faculty/Staff) (link)
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Score: 8.6 - Updated: 7/12/2013 2:35:42 PM - Was this helpful?
How do I set up my Faculty or Staff email account on my Android device? (link)

These instructions provide a general map for configuring your account. If your Android menues offer you different choices than those decribed below try to pick the closest match.

  1. Go to Settings
  2. Choose "Accounts & Sync"
  3. Remove any non-functioning accounts
  4. Choose "Add Account"
  5. Choose "Exchange and Active Sync"
  6. Choose "Manual Setup"
  7. Enter your email address
  8. Enter "owa.wlu.edu" as your Server address
  9. Enter "ad" as your Domain
  10. Enter your username as "ad.wlu.edu\username" and password
  11. Check the  "This server requires an encrypted SSL connection." Box.
  12. Choose "Next"
  13. Select the items you wish to sync. 
  14. Choose "Finish Setup"
  15. At this point you will be asked to accept the security policy and set a PIN if you do not have one.

Applies To: Faculty, Staff

Score: 8.6 - Updated: 7/15/2013 3:25:43 PM - Was this helpful?
How do I access my faculty or staff W&L email, calendar and contacts from my iPhone, iPod Touch or iPad? (link)
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Applies To: Faculty, Staff

Score: 8.2 - Updated: 2/15/2013 1:40:21 PM - Was this helpful?
I'm a departing faculty/staff member. How do I move my files out of my W&L Box.com account to a personal account? (link)

Go to Box.com and create a personal account using a personal email address, such as a gmail or yahoo account. in your W&L Box.com account, add that account as a collaborator on the files you'd like to move. Log into the personal account and download the files that you need to that account.

Applies To: Faculty, Staff

Score: 8.2 - Updated: 10/15/2014 10:54:15 AM - Was this helpful?
How do I add a BizHub or printer in Windows 7 (faculty/staff)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 7.5 - Updated: 9/25/2014 9:40:15 AM - Was this helpful?
How do I (ITS staff) use Teamviewer to provide remote support at W&L? (link)
( Restricted to authenticated ITS users. )
Score: 7.5 - Updated: 12/2/2011 1:37:12 PM - Was this helpful?
How do I connect to W&L's wireless network? (link)

If you're a W&L faculty member, staff or student, use any available Internet connection, on-campus or off-campus, and use a Web browser to access this page:

http://wireless.wlu.edu

Follow the steps, entering your W&L username and password when prompted. After you complete this step, you'll connect to W&L's wireless network automatically whenever you're in range.

If you're not a member of the W&L community, find the wireless network named "wlu," connect, and open a Web browser. Enter your e-mail address, or, if you're a sponsored guest and have been provided with credentials for temporary access to W&L's wireless network, enter the user name and password that was provided to you.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 7.5 - Updated: 8/19/2011 11:49:56 AM - Was this helpful?
What are the entrance/admission requirements for W&L? (link)

You can find information about entrance requirements by going to the Admissions website: http://admissions.wlu.edu

Information about entrance requirements can also be found at this location:

http://catalog.wlu.edu/content.php?catoid=3&navoid=208#Requirements

 

Score: 7.5 - Updated: 6/7/2012 1:41:30 PM - Was this helpful?
Does W&L Offer a Listserv Service? (link)

Yes.  ITS runs a Majordomo listserv that is available to any department, group or organization on campus.  To request a listserv, contact the HelpDesk and request one, including the following information:

  1. The name of the listserv
  2. The email address of the owner of the listserv (must be an active W&L account)
  3. optionally, a list of email addresses to populate the list with
Score: 7.5 - Updated: 9/29/2010 3:11:09 PM - Was this helpful?
What software is available in the Wilson 3027 lab? (link)

Adobe Creative Suite 4
     Dreamweaver
     Flash
     InDesign
     Illustrator
     Photoshop
Final Cut Express 4
Firefox 3
FlipShare (Flip Video)
Google Earth
iCal
iChat
iLife
     GarageBand
     iDVD
     iMovie
     iPhoto
     iTunes
     iWeb
iWorks '09
     Keynote
     Numbers
     Pages
MacMail
Maple 13
Microsoft Office 2008
     Excel
     Power Point
     Word
Photo Booth
Sarari
Text Edit

Applies To: Students

Score: 7.5 - Updated: 9/29/2010 3:18:27 PM - Was this helpful?
Does the university license Poll Everywhere? (link)

Yes! The university has a campus-wide license for Poll Everywhere. If you would like to use Poll Everywhere for a class, organization or department, contact the Information Desk in Leyburn Library at 540-458-4357 or send an email to help@wlu.edu with your request.

Applies To: Faculty, Staff

Score: 7.5 - Updated: 8/30/2011 4:14:03 PM - Was this helpful?
What is the address to access Box at W&L? (link)

You have two options:

http://box.wlu.edu

http://wlu.box.com

 

Score: 7.5 - Updated: 11/21/2014 8:06:03 AM - Was this helpful?
What are the IMAP settings (for the phone) for faculty and staff email accounts? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.7 - Updated: 7/29/2013 9:16:35 AM - Was this helpful?
I added a student, faculty or staff member to my Sakai site, but when she/he logs in, the site is not there. Why is that? (link)

When you add a W&L student, faculty or staff member to a Sakai site (Site Info > Add Participants) add the USERNAME ONLY in the top box for Official Participants. If you use the entire e-mail address, Sakai creates a guest account instead of using the regular account that's already there, so the regular account won't see the website.

Please call the Information desk at extension 4357 if you still need assistance.

Score: 6.7 - Updated: 8/22/2011 3:35:14 PM - Was this helpful?
How long do items remain in "Deleted Items" after I have deleted them in Outlook? (faculty/staff) (link)
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Score: 6.7 - Updated: 7/12/2013 11:27:14 AM - Was this helpful?
How can I get Outlook (Faculty and Staff) on my Win 8 Outlook 2013 machine at home? (link)

Faculty and staff can purchase the current Office suite, which includes Outlook, online at wlu.onthehub.com. Once you have installed Outlook, you can configure a mail profile using "Outlook Anywhere" so that you can use Outlook from home.

 

Note: If you are configuring a laptop for Outlook Anywhere connectivity while on campus, make sure to disconnect any wired and/or wireless network connection. Otherwise Outlook will automatically configure the profile for you and none of the options below will be available.

  1. Click the bottom left to bring up your tiles and type in Mail.
  2. Select Mail in Settings
  3. Click on Show Profiles
  4. Click the Add button
  5. Enter a profile name: (suggest something like "Off-campus username")
  6. Then check the box next to: Manually configure server settings or additional server types.
  7. Click Next
  8. Select Microsoft Exchange
  9. Click Next
  10. In the field labeled "Microsoft Exchange Server" type: mexmba.ad.wlu.edu
  11. In the field labeled "User Name" type: username (this is your network login ID)
  12. Click the More Settings button
  13. Go to the Connection tab
  14. Make sure the check box labeled "Connect to Microsoft Exchange using HTTP" is checked
  15. Click on the Exchange Proxy Settings button
  16. Enter the following information:
  17. autodiscover.wlu.edu
  18. Check the box next to Connect using SSL only
  19. Check the box next to Only connect to proxy servers that have this…
  20. Enter the following information:
  21. msstd:autodiscover.wlu.edu
  22. Check the box next to On slow networks, connect using HTTP first…
  23. Choose NTLM Authentication for Proxy authentication Settings
  24. OK/Apply and OK/to get back to the "Add Account"
  25. Click Next
  26. If on campus activate your wireless.
  27. Click on Outlook and sign in with your password.

 

Score: 6.7 - Updated: 8/22/2013 9:11:35 AM - Was this helpful?
How do I (Staff/Faculty/Adjunct)move my documents to a personal Box Account when I leave University? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff

Score: 6.0 - Updated: 5/20/2015 2:10:02 PM - Was this helpful?
What is the Information Security Program (ISP) at W&L? (link)

The ISP and the ISP Committee were organized at the direction of the Provost in 2003 to comply with the Gramm-Leach-Bliley Act (GLBA) and to implement the “Safeguards Rule” issued by the Federal Trade Commission. The ISP Committee is chaired by the ISP Coordinator and the Committee has responsibility, in advising the Provost, for the ISP. The original program scope was intentionally broader than necessary for simple legal compliance, and requires all departments to have written procedures documenting the safeguards used to protect the University’s information assets.

Score: 6.0 - Updated: 6/4/2012 1:24:10 PM - Was this helpful?
What free student software is available and how do I install on my computer? (link)

Anti-Virus Software (Windows)

To install anti-virus software on your computer you must first uninstall any other antivirus software you might have before installing ours. Then click on the link Microsoft Security Essentials for Windows 7/Vista/XP and install using Internet Explorer.

Microsoft Office 2010 or 2013 and 2011

Our license agreement with Microsoft provides students with rights to Windows operating system upgrades, Microsoft Office for Windows and MacOS.

  • Students are entitled to upgrade to the latest versions until their graduation then you will have a perpetual license(s) for your installed version.
  • Students that withdraw from the University without graduating must uninstall the Microsoft products acquired through this license agreement.

To install Office on your computer go to http://wlu.onthehub.com and click the "Sign In" link. If you are prompted, provide your W&L username and password. Click on the product you want and Add to Cart.

  • Microsoft downloads are FREE for students.
  • You can order backup discs for your products for $13.95 each.
  • You can order an Extended Access Guarantee for $4.95 which gives you 24 months of access to your download(s) and license key(s).

Complete and confirm your order. Once your order has been placed, you'll receive an e-mail with a link to your downloads. KEEP TRACK OF YOUR PRODUCT KEY(S)
You will be prompted to do a one time installation of Secure Download Manager. Follow the steps on the web page. Check the Download location at the top of the screen and make sure you have sufficient disk space in the Download Location and "Start Download".

If you have questions, please e-mail helpdesk@wlu.edu

Applies To: Students

Score: 6.0 - Updated: 6/6/2013 10:02:03 AM - Was this helpful?
I need to edit sound files. What software (What is Audacity?) should I use? (link)

Audacity is a free, open source software for recording and editing sounds available at: http://audacity.sourceforge.net/   The download works on both Macintosh and PCs.

Score: 6.0 - Updated: 4/13/2011 10:13:15 AM - Was this helpful?
What statistical software packages do we offer on campus? (link)

Stata and SPSS are statistical packages that can be found on computers in labs across the W&L campus.  Stata is available in the Williams School and in Leyburn Library.  SPSS is also in the library and on machines in the Science Center. 

Score: 6.0 - Updated: 10/1/2010 3:16:42 PM - Was this helpful?
How can I get the W&L wireless network to work on my Blackberry? (link)

First turn on Wi-Fi (wireless) on the device:

1. At the Home screen, press the Menu key.

2. Scroll to the Manage Connections icon and press the trackball.

3. Scroll to Wi-Fi (not all Blackberry phones have this option; if you don't see it, it's not available for your model). Press the trackball to place a check mark in the box to turn on Wi-Fi.

Then scan and connect to available networks

To scan for and connect to available networks, perform the following steps:

1. At the Home screen, press the Menu key.

2. Scroll to Set Up Wi-Fi Network and press the trackball.

3. Scroll to Next and press the trackball.

4. Select Scan for Networks. The handheld scans and displays available networks.

SELECT WLUsec

5. Press the trackball to connect.  Enter your W&L network user name and password

Applies To: Faculty, Staff, Students

Score: 6.0 - Updated: 4/13/2011 1:47:24 PM - Was this helpful?
What network storage is available to undergraduate administrative staff? (link)
  • H: or Home directory  - This is your private space on the server. No one else has access to this space. This directory is backed up regularly by ITS and is an appropriate place to store all of your work-related files. Quota: 1 gigabyte.
  • I: directory - Employees in your department only.  Quota: 4 gigabytes.
  • J: directory - All employees.  This is an appropriate location to share files with employees across departments.  Note that this drive mapping points to the same location for all faculty and staff throughout the College, Williams School and administrative offices. Quota for all departments: 30 gigabytes.

Note: Quotas can be increased, based on demonstrated need. Please enter a request in Web Help Desk  if you need additional space.

 

Applies To: Faculty, Staff

Score: 6.0 - Updated: 10/1/2010 4:00:19 PM - Was this helpful?
What software is available with the Journalism applications in Reid Hall? (link)

Journalism Applications include:

 

Adobe Creative Suite 4 (Design Premium)

Avid Newscutter (Video Editing)

Avid iNews (Newsroom Production System)

Sony Soundforge (Audio Editing)

Soundslides (still image and audio slideshows)

 

 

Applies To: Students

Score: 6.0 - Updated: 9/29/2010 3:19:25 PM - Was this helpful?
Can I join the W&L AD domain (network)? (link)

Faculty and staff computers will be joined to the domain by ITS personnel. Personally-owned student computers cannot be joined to the domain.

If you need to access a computer that is in the domain, you can go to http://THESTABLE.wlu.edu and access a virtual image that is in the domain. (Access requires authorization; you'll have to log in with your network username and password.)

 

 

Score: 6.0 - Updated: 6/7/2012 1:34:22 PM - Was this helpful?
How do I activate the 3g service on my W&L iPad? (link)
( Restricted to authenticated ITS users. )
Score: 6.0 - Updated: 4/30/2014 11:30:35 AM - Was this helpful?
How do I find my shared calendars (staff) on my new PC? (link)

In Calendar click your HOME tab
Find Manage Calendars
Click Open Calendars dropdown to
Open Shared
Type the name in of the calendar

Applies To: Faculty, Staff

Score: 6.0 - Updated: 8/14/2012 9:40:39 AM - Was this helpful?
Is there an Outlook plugin for Box.com (Box at W&L)? (link)

Yes. The Outlook plugin for Box is compatible with Microsoft Outlook versions 2013, 2010 and 2007. There is no Outlook plug-in available for Macs.

More information about the Outlook plugin for Box is available here: https://wlu.app.box.com/services/browse/49/box_for_outlook

(There is a download link to the latest version available at that web address.)

Score: 6.0 - Updated: 11/14/2014 11:02:07 AM - Was this helpful?
Where can I find the map of W&L's wireless network coverage? (link)

The map of wireless network coverage is located here.

Score: 5.0 - Updated: 9/19/2012 4:02:06 PM - Was this helpful?
I want a W&L email address for my club or organization. How do I go about getting one(students)? (link)
( Restricted to authenticated users. Log In to view this answer. )

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/2/2013 2:10:07 PM - Was this helpful?
Where can I find a list of classroom spaces at W&L? (link)

The Registrar's office maintains a list of classroom spaces here: https://managementtools3.wlu.edu/CourseOfferings/pages/Page6.aspx

Score: 5.0 - Updated: 9/30/2015 7:48:22 PM - Was this helpful?
Where can I download SMART Notebook software? (link)
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Score: 5.0 - Updated: 8/22/2013 11:30:41 AM - Was this helpful?
What devices are supported on W&L's secure wireless network? (link)

The wireless network for W&L faculty, staff and students uses a technology called 802.1x, which provides security by encrypting all network traffic.

Some older computers do not support this technology. However, most modern, up-to-date wireless devices will run on the secure wireless network:

  • Windows computers with security features enabled, including auto-updates, firewall and up-to-date operating system
  • Macintosh computers with security features enabled, include firewall and up-to-date operating system
  • Apple iPad and iPod Touch
  • Most Smart Phones with wireless capability, including iPhone, Blackberry, and Android-type phones

Game devices such as the Xbox 360 and Wii and other special-purpose network devices such as the Roku do not function on the secure wireless network. For such devices, use a wired connection, or register them for use on the wireless network.

Please note that wireless is a limited resource, and that minor disruptions are common; see Statement on Wireless Service at W&L

 

Score: 5.0 - Updated: 8/19/2011 11:53:26 AM - Was this helpful?
What are the configuration settings for W&L's secure wireless network? (link)

Whenever possible, use the tool at http://wireless.wlu.edu  to configure your device for use on W&L's wireless network.

You may need to manually configure some devices. The settings are:

  • SSIDD: WLUsec
  • Wireless Encryption: WPA2 Enterprise
  • Authentication Protocol: MS-CHAPv2/PEAP
  • Outside tunnel authentication: This should be left blank
  • Inside tunnel authentication: WLU Username and Password
  • Security certificate verification: Equifax Secure Certificate Authority
Score: 5.0 - Updated: 9/3/2010 11:07:16 AM - Was this helpful?
What third party apps are able to save directly to my Box at W&L account? (link)
  • Good Reader
  • iAnnotate PDF
Score: 5.0 - Updated: 11/14/2014 11:00:25 AM - Was this helpful?
How does a non W&L employee sign up for Campus Notices? (link)
( Restricted to authenticated ITS users. )
Score: 5.0 - Updated: 11/14/2014 11:06:54 AM - Was this helpful?
What browsers does Box at W&L officially support? (link)

Please read the updated FAQ here: https://support.box.com/hc/en-us/articles/200519838-What-Browsers-does-Box-officially-support-

Applies To: Faculty, Staff, Students

Score: 5.0 - Updated: 10/20/2014 12:16:20 PM - Was this helpful?
How do I connect to W&L wireless network with a Mac? (link)

If you're a W&L faculty members, staff or student, use the Safari or Firefox browser (NOT Chrome) and use any available connection to access this Web address, from on campus or off campus:

http://wireless.wlu.edu

Follow the instructions, and enter your W&L username and password. When you've completed these steps, you'll automatically connect to W&L's secure wireless network whenever you're in range.

Please note that wireless is a limited resource, and minor disruptions are common; see Statement on Wireless Service at W&L

Applies To: Faculty, Staff, Students

Score: 4.3 - Updated: 10/21/2013 5:25:10 PM - Was this helpful?
What steps should ITS staff take when there is a known phish or spam attack? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 10/2/2013 1:45:24 PM - Was this helpful?
Is the EOP username and password the same as my W&L network username and password? (link)

Yes, your username is your full email address with your AD password. To change your password you would go to password.wlu.edu which will change your password for all W&L resources.

Applies To: Faculty, Staff

Score: 4.3 - Updated: 6/3/2014 10:54:17 AM - Was this helpful?
How do I forward to other W&L extensions my NEC phone? (link)
( Restricted to authenticated ITS users. )
Score: 4.3 - Updated: 4/23/2014 10:16:28 AM - Was this helpful?
Why can't I log on to a W&L authenticated web application? (link)

Here are some of the most common symptoms and solutions to authentication failure to W&L web applications:

  1. You are repeatedly presented with a login prompt, which never is successful.  You are using a personal computer, or are off campus.    Try entering your user name with the prefix "AD\" .  E.g.   AD\MyAccountName  .  W&L's Active Directory domain is named "AD".  This prefix tells the web server which domain to authenticate against.
  2. The previous step does not work, but in the popup, you see an option similar to "Use Another Account".  Select that option, and use the AD\ prefix.  In this case, your browser is using your computer's name as the authentication domain, and is ignoring the AD\ prefix.
  3. Has your W&L password expired?  Has it been more that one year since you changed it?  You may do so at http://password.wlu.edu.
  4. You are using FireFox version 30.0 on a Mac or Linux workstation.  Release 30 breaks Windows authentication.  See the following for a fix: http://managementtools.wlu.edu/Help/Resources/1/271.pdf
  5. You are using FireFox version 40, and accessing an unauthenticated page with authenticated content embedded in it.  This version of FireFox intentionally disables this if the page and content are in different domains.  You can configure Firefox to allow this, or use a different browser.
  6. You are using Safari, and receiving the error "request body stream exhausted".  This is a bug with Safari authentication.  Use a different browser.
  7. You are on an iOS device, recently updated to version 7.  This update breaks windows authentication for some iOS devices like iPhones or iPads.  Use another device.
  8. You are never presented with a login prompt.  You are using Internet Explorer on a W&L computer, from off campus.  Integrated Windows login is failing because the browser can not communicate with a W&L AD Domain Controller from off campus.  Use another browser or temporarily disable Integrated Windows authentication: https://managementtools.wlu.edu/Help/Default.aspx?col=1&q=unable+log+login

If none of these solutions work, try going to http://MyVI.wlu.edu and opening a web browser from the APPS screen.  Then, you will effectively be using a W&L computer, and on campus.  This will bypass many issues associated with using personally owned computers.

Score: 4.3 - Updated: 9/8/2015 10:29:00 AM - Was this helpful?
Where do I download Box (Box at W&L) for Office 2013? (link)

The download is available on the Box.com website in the article here: https://support.box.com/hc/en-us/articles/203053636#bfo_fi

Score: 4.3 - Updated: 11/14/2014 11:01:33 AM - Was this helpful?
How long does a deleted file stay in the trashcan in Box at W&L? (link)

Deleted files remain in the Box at W&L trashcan for 30 days, during which time, the owner can restore the file if needed. There are an additional 14 days that Box Admin can recover the file after that. If you have questions, please contact the information Desk by emailing help@wlu.edu or by calling (540) 458-4357.

Score: 4.3 - Updated: 11/21/2014 12:39:44 PM - Was this helpful?
What software is available on the Windows computers in 301 in Leyburn Library? (link)
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Score: 4.3 - Updated: 8/10/2015 8:36:31 AM - Was this helpful?
How do I login to a laptop from the ITS laptop pool while off-campus (off the W&L network)? (link)

On the Login screen:
1) Use the drop down box to change from the "AD" setting to the "this computer" setting.
2) Login name is W&LGuest
3) Password is W&Lpassword
(entries are case sensitive)

Score: 3.8 - Updated: 3/8/2010 3:15:07 PM - Was this helpful?
How do I connect to the W&L wireless network from my iPhone, iPod Touch or iPad? (link)
  1. Go to the Settings app
  2. Select Wi-Fi
  3. Make sure Wi-Fi is on and choose the "WLUsec" network
  4. Enter your W&L network username (without the @mail.wlu.edu or @wlu.edu part) and password and tap Join
  5. When prompted to accept the network certificate, tap the Accept button
  6. Enter your device's passcode if prompted
  7. A checkbox next to the WLUsec network and the Wi-Fi signal icon in the status bar at the top should indicate that you are now connected to the network

Applies To: Faculty, Staff, Students

Score: 3.8 - Updated: 11/29/2012 4:12:59 PM - Was this helpful?
What software is available on the Macintosh computers in the Innovation Lab in Leyburn Library? (link)
Innovation Lab Macs
 
Adobe Acrobat 
XI
Adobe Dreamweaver
CS6 12.0.3
Adobe Fireworks
CS6 12.0.1
Adobe Flash
CS6 12.0.2
Adobe Illustrator
CS6 16.0.2
Adobe InDesign
CS6 8.0.2
Adobe PhotoShop
CS6 13.0.6
Audacity
2.0.5
Calendar
7
Citrix Receiver
11.8.2
Final Cut Pro X
10.1.4
Firefox
33
Flip Player
3.2
GarageBand
10.0.3
Gimp
2.8.1
HandBrake
0.9.9
iMovie
10.0.5
iPhoto
9.5.1
iTunes
12.0.1
Keynote
6.2
Maple 
16
Microsoft Office 2011
14.4.7
Numbers
3.2.2
Pages
5.2.2
PCClient
14.2
VLC 
2.1.5
Score: 3.8 - Updated: 1/27/2015 10:18:09 AM - Was this helpful?
What software is available on the Windows computers in the Innovation Lab in Leyburn Library? (link)
( Restricted to authenticated users. Log In to view this answer. )
Score: 3.8 - Updated: 8/10/2015 8:36:41 AM - Was this helpful?
What can you tell me (student) about W&L Long Distance Standard Plan for my campus residence? (link)

9¢ per minute - Monday through Friday, 7 pm to 7 am & all day Saturday and Sunday, for calls within the U.S. 25¢ per minute - Monday through Friday, 7am to 7 pm, for calls within the U.S.

Applies To: Students

Score: 3.8 - Updated: 10/4/2010 9:34:48 AM - Was this helpful?
How do I access a shared mailbox on Mac after I'm given access? (staff) (link)

A shared mailboxes can be accessed via OWA.

To open the shared mailbox, simply add the mailbox email address to the end of your normal OWA URL. Authenticate using your normal domain credentials. (https://owa.wlu.edu/owa/mailboxname@ad.wlu.edu)

Applies To: Staff

Score: 3.8 - Updated: 10/21/2013 5:26:41 PM - Was this helpful?
What software is available on the Macintosh computers in room 101 in Leyburn Library? (link)
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Score: 3.8 - Updated: 8/10/2015 8:38:24 AM - Was this helpful?
How do I access a folder that's on the network (H Drive, L Drive, I Drive) with my Macintosh? (link)
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Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 1/15/2015 3:36:34 PM - Was this helpful?
How do I install the Citrix virtual desktop software, so that I can access myVi? (link)
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Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 8/14/2015 9:33:21 AM - Was this helpful?
How do I access network drives (L:, H:, I:, J: ) on my computer or smart device? (link)

1. Go to myvi.wlu.edu and authenticate. If it the first time you will be asked to install the Citrix client.

2. Choose a virtual desktop

3. Go to Computer (My Computer on Windows XP) and you should see the L: drive listed.

If you would like instructions for mapping a network drive on your computer, please send an email with your request to help@wlu.edu or call the Information Desk at extension 4357.

Score: 3.3 - Updated: 10/26/2015 1:45:47 PM - Was this helpful?
How do I connect a Google Android phone to W&L’s wireless network? (link)

Go to Settings > Wireless Controls > Turn on WiFi 
 
In WiFi settings select wlusec
 
Enter your username and password

Applies To: Faculty, Staff, Students

Score: 3.3 - Updated: 7/15/2013 2:25:36 PM - Was this helpful?
What can you tell me (student) about W&L Long Distance Optional Bulk Plans for my campus residence? (link)

Plan #1 was built with the average caller in mind. We will bill you a basic charge of $22.50 each month for 250 minutes of long distance calls within the U.S. That's 9 cents per minute. Continue to use our system beyond the 250 minutes in each billing period at the same low price of 9 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Plan #2 is for the heavy user and has our lowest per minute rate. We will bill you a basic charge of $35 each month for 500 minutes of long distance calls within the U.S. That's 7 cents per minute. continue to use our system beyond the 500 minutes each billing period at the same low price of 7 cents per minute. Use these minutes to call anytime of the day or night to anywhere in the U.S. Minutes not used during a billing period will not be carried over. International calls are not eligible for this plan.

Applies To: Students

Score: 3.3 - Updated: 10/4/2010 9:04:47 AM - Was this helpful?
I added a NON-W&L person to my Sakai site and that person logs in but doesn't see the site. What is the cause? (link)

There are two possible causes:

1. Make sure that you have published the site. (Site Info > Manage Access > Publish Site)

2. Add the participant to the site as a NON-OFFICIAL site participant. In the course site, go to Site Info > Add Participants and add the user's full e-mail address in the SECOND box for NON-OFFICIAL participants.

Applies To: Faculty

Score: 3.0 - Updated: 10/1/2010 3:43:39 PM - Was this helpful?
How do I configure Firefox not to require my username and password for every W&L site I access after I've already entered it one time? (link)
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Score: 2.7 - Updated: 6/10/2011 11:03:47 AM - Was this helpful?
How can I (ITS staff) quickly check the Account Locked status of an Active Directory AD account? (link)
( Restricted to authenticated ITS users. )
Score: 2.7 - Updated: 11/29/2012 4:27:52 PM - Was this helpful?
How do users(staff) speed up managing files using “Open in Explorer” in their SharePoint site through Windows standard interface? (link)
( Restricted to authenticated ITS users. )
Score: 2.5 - Updated: 12/11/2012 10:31:40 AM - Was this helpful?
How can a professor re-gain access to a previous term's course folder structure on the "L: drive" (mfsacad1/acadshared)? (link)
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Applies To: Faculty, Staff

Score: 2.3 - Updated: 9/17/2012 4:02:10 PM - Was this helpful?
Can I get an exported list of all contacts at W&L that I can import into my personal address book in another mail client (Thunderbird, Gmail, etc.)? (link)

We do not provide copies of the address list for two primary reasons. 1 - it becomes a nightmare to troubleshoot issues as more and more out-of-date address lists are in use, 2 - if a machine holding these addresses gets infected with a virus that uses or collects addresses then our whole address list would be compromised.

Score: 2.1 - Updated: 6/14/2012 10:12:31 AM - Was this helpful?
How does an administrative assistant access and use Datatel to find course and student information in order to support their department and its faculty members? (link)

If you need access to Colleague, please go to https://managementtools.wlu.edu/AccessRequest/ and request an account. Once the proper approvals are granted, an account will be set up for you. Accounts are set up on an individual basis and they should not be shared with anyone. In most cases, when dealing with course and student information, the Registrar’s office will provide some level of training or guidance on how to access the data you require.

 

 

If you already have access to Colleague but cannot remember your login information or have issues accessing the system, go to http://webhelpdesk.wlu.edu and create a ticket under the category of Administrative Data – Colleague Issues/Requests. Once submitted, the ticket will be automatically routed to the appropriate person who can help you resolve problems.

Score: 2.1 - Updated: 6/4/2012 12:05:10 PM - Was this helpful?
When off campus, why can't I log into a W&L application web site (like SharePoint) using Internet Explorer? (link)

If one takes a W&L laptop that is in the W&L AD domain off campus and then attaches to a site that is in the IE 'Local Intranet' security zone, the laptop attempts to do pass-through integrated windows login.  However, this requires that the computer has direct access to an AD domain controller, which is blocked in the firewall.  Unfortunately, IE does not gracefully fall back to a username and password prompt in this case.

 

To configure IE to always prompt for a username and password:

1.       Open Internet Explorer

2.       Select “Tools”

3.       Select “Internet Options”

4.       Select “Security”

5.       Select “Local  intranet”

6.       Select “Custom level…”

7.       Scroll all the way to the last option and select “Prompt for user name and password”

8.       Select “OK” to exit both dialog windows

 

To re-configure IE once you are back on campus, follow the same procedure, but in step 7, select “Automatic logon only in Intranet zone”

Score: 2.1 - Updated: 2/28/2011 11:07:37 AM - Was this helpful?
The app I'm using on my [iPhone, iPad, Android] won't let me save to my Box at W&L account. It says the app is disabled. How do I request that it be enabled? (link)

Send an email to help@wlu.edu providing the details--the name of the app and how you'd like to use it in your workflow. We'll review the app to see if it meets security requirements and get back to you.

Score: 2.1 - Updated: 10/27/2014 1:13:17 PM - Was this helpful?
Related Resources
Antivirus Atomic Learning BizHub Box Campus Notices Classrooms Colleague Contacts Creative Cloud Digication Distribution Lists Dream Weaver Email Email Archive Email Clients EOP eportfolio Gnome GPS Ingeniux Internet Explorer iPad Kindle L Drive Lab Macintosh Mail MDID Microsoft Office Office365 Outlook OWA Password phishing Phones Poll Everywhere Poster Printing Projector Pulse RightFax Sakai SCOLA Security SharePoint Software Symantec Sympodium Tegrity VDI WebAdvisor Wireless Zotero